Customer Service Manager Jobs in Shaler, PA

Seeking a Resident District Manager for Pittsburgh PA with some travel (less than 20%) 20% Bonus Working as a Resident District Manager (RDM), you will manage a large multi-unit dining account. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. Key Responsibilities: Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.) May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners Fosters a culture of transparency, understanding, education, safety, and accountability at the account Ensures client needs are met or exceeded Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation) Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time Preferred Qualifications: Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, or other Support Services area Is well-versed in all aspects of foodservice management with a proven track record of success Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills Champions the inclusion mindset, and is proactive, positive, professional, and resilient Excellent computer skills and proficiency with Microsoft Office suite and POS software EOE

**$5,000 SIGN-ON BONUS** Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team! ACE Cash Express is currently looking for goal driven individuals to join our team as a District Manager. WHY ACE? We build connections with customers, whether they visit a store one time or for several years to come. Instantly make a difference in someone's life through one interaction by listening to their needs and educating them on how our services and products can help. ACE is a great company where our employees stay because they love the people they work with and the growth opportunities. What's in it for you? Flexible Schedules | Holiday Pay | Training | Sales Incentives | Career Paths | 401k | Benefits | PTO What does a normal day look like? The District Manager oversees and supervises all store operations within assigned district, ensuring maximized sales and profitability, inventory and expense control, while meeting monthly and yearly goals, and developing employees for future growth. It is critical to establish and maintain excellent customer service with every existing and potential customer. This job reports directly to the Regional Vice President. At ACE, you will: Manage multiple store operations of the district within budget Lead, engage, and develop the team Communicate company mission, vision, and support the values of the organization Set the example, expectations, and standards for customer service within the district Drive sales, improve margin/profitability, and reduce expenses Deliver and execute new and ongoing programs Select, guide, train, manage performance, and accountability of all non-exempt associates in the district Represent ACE in all issues and opportunities within the area of responsibility Partner with Regional level support team (Administration and HR) What are we looking for? Experience | Qualifications 3-5 years of experience as a multi-unit manager or 5 years as a GM in a high-volume big box retailer 3-5 years of demonstrated leadership Strong people skills including the ability to lead and engage a team, hold employees accountable, and develop strong talent that can be moved throughout the organization Ability to drive the business while maintaining a culture of customer service and operational excellence, through the execution of goals Excellent communication and organization skills Strong understanding of financial aspects of retail business and multi-unit P&L responsibility Ability to travel across the assigned district as necessary. Bilingual in Spanish (preferred) 1 All employees are eligible to participate in 401k 2 Full-time employees are eligible for benefits on day one of employment, including medical, dental, vision, and short/long-term disability 3 ACE offers generous paid time off plans

Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location. Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates. Operating a Grocery Outlet Requires: · Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.) · Responsibility for total store operations including complete management of the P&L · Creating staffing models, hire, train and retain employees · Utilizing an existing distribution channel to customize your product offering for your community · Local organization partnerships to make a difference in your community · Strong drive and motivation · Being an ambassador for Grocery Outlet Qualifications: · 4 years of retail management experience · Experience overseeing a large team including hiring and training · Detail orientated, analytical, ability to think quickly and extremely results orientated · Creative problem-solver · Experience with merchandising displays · Interest in autonomy and being able to make your own decisions for your retail store About Grocery Outlet: Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq. Grocery Outlet Privacy Policy - *************************************************

This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a substantial portion of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence. Duties and responsibilities • Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service) • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems • Support and follow all safety and loss prevention initiatives • Assemble an effective retail team through recruiting, training, and development. • Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. • Develop a strong management team through succession planning using the internal promotion process • Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment • Monitor and analyze business processes and results to profitably achieve Royal Farms goals • Adhere to company policy for checking in external and internal vendors • Ensure the proper execution of all Royal Farms marketing programs • Connect with the community in which we operate to establish positive relationships • Provide leadership to their retail team members that ensures a pleasant customer service experience • Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors. • Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up • Communicates clearly, concisely and accurately in order to ensure effective store operations. • Resolution oriented in all Employee Relations activities • Recognize employees that adhere to the company's standards • Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.) • Complete other tasks as assigned The typical workweek for this position is anticipated to be approximately 50 hours, reflecting the standard demands of the role. However, we believe in recognizing and rewarding effective leadership and operational excellence. Therefore, the actual hours required may vary based on the successful management of key metrics such as labor demand optimization and completion of all administrative leadership functions. This flexibility allows our store leaders to operate efficiently, contributing to above-average performance levels as indicated by audits, sales reports, and other performance metrics Qualifications The ideal candidate for the Store Leader position will: • Have consistently demonstrated strong leadership skills • Possess strong written, verbal, and interpersonal communication skills • Possess strong supervisory and organizational skills • Have at least 2 years' fast food/retail management experience. • Have earned a high school diploma or GED • 2-year college degree preferred • Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills. • Food Safety Certification preferred • Be at least 18 years old • Must be able to travel as required • Must be available to work all shifts, weekends, and holidays based on business needs. • As you will be training employees who are required to lift and bend, you should be able to lift, bend, and stand as many as eight hours per day • Be able to lift and carry 50 lbs Annual Pay scale- $58,000 - $78,000

Job Title: Retail Area Manager Reports to: Director of Retail Travel: Travel throughout Western and Central, PA required The Area Manager located in Pennsylvania (PA) is responsible for ensuring the proper and effective operation of a business. This role requires individuals to oversee the day-to-day work and operations of mid and entry-level employees to ensure adherence to organization guidelines. As an Area Manager, your responsibilities may include overseeing staffing, profit, performance, and other operations at each location you manage. Your job includes instructing store management and supervisors at every location and reporting your locations performance to upper administration. This role may also require creating and implementing new operational standards KEY DUTIES AND RESPONSIBILITIES: Track the progress of weekly, monthly, quarterly, and annual objectives Liaise with senior-level staff to coordinate and report on ongoing issues Create and deliver reports to senior-level officers and maintain effective meeting notes Uphold company standards of excellence and service, guaranteeing quality performance Maximize company profits at the locations you supervise Coach and support new and existing Store Managers and Developmental Managers Monitor retail operating costs, budgets and resources Optimize and oversee operations to ensure efficiency Suggest sales training programs and techniques to improve processes Meet regularly with managed employees to provide critical feedback and encouragement Identify organizational or employee-related issues and create effective solutions Research emerging products and use the information to update the store's merchandise SKILLS AND QUALIFICATIONS: Bachelors degree, four years related experience and/or training or equivalent combination of education and experience 5-7 years of experience in sales/or management Proven leadership skills and the ability to effectively manage others Highly motivated, confident, high-energy. Strong and engaging communicator with a knack for selling candidates; flexible and adaptable to changing priorities Possess strong interpersonal skills with a proven ability to communicate across different levels of an organization Strongly self-motivated, to include studying and maintaining a working knowledge of industry standards and trends Adept at mathematics and finance; Able to comprehend basic financial reports and Profit and Loss Statements Having working knowledge of basic computer operating systems (Microsoft Office) Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends Must live in Arizona ADDITIONAL MINIMUM QUALIFICATIONS: Must possess a valid drivers license and a clean driving record Must be able to pass a level 1 and level 2 background check and drug screening Must be at least 21 years of age Must possess the mental and physical capacities necessary to perform the job duties PHYSICAL REQUIREMENTS Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise) WORK SCHEDULE: 40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends, and holidays. Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieves objective in serving our patient base with excellent customer service. Equal Opportunity Employer Trulieve Supports a Drug-Free Workplace

Eos has proudly partnered with the United Steel Workers (USW), together building our American-made, union-built energy storage systems that will change the world. We are searching for a Sr Manager, Labor Relations will be responsible for developing and implementing labor relations strategies, fostering constructive relationships with United States Steelworkers union employee representatives, and ensuring compliance with labor laws). This role will serve as a key advisor to senior leadership on labor relations matters and employee relations strategies, ensuring alignment between HR initiatives and business goals. This position will report directly to the CHRO and requires strong labor relations expertise, leadership skills, and the ability to mitigate labor-related risks within the workforce. This role is ultimately responsible for managing relationships between the organization and its employees, ensuring compliance with labor laws, and facilitating negotiations between management and employee representatives. You will provide guidance on labor policies, handle grievance procedures, and work to maintain a positive and productive work environment. Location: On-site in Pittsburgh, Pennsylvania with limited travel as needed. Job Responsibilities: Develop and implement labor relations policies and strategies that align with business objectives. Serve as primary point of contact for both external and internal USW union representatives, involving Eos leadership team and Legal where appropriate. Serve as a liaison between management and employees to address labor-related issues and disputes. Develop and maintain constructive relationships with USW to foster a collaborative work environment. Assist in negotiating and administering collective bargaining agreements (CBAs). Investigate and resolve employee grievances, disciplinary actions, and workplace disputes, along with Human Resources Business Partners (HRBPs), Legal and leadership. Ensure compliance with federal, state, and local labor laws, including the National Labor Relations Act (NLRA), Fair Labor Standards Act (FLSA), and Occupational Safety and Health Administration (OSHA) regulations. Provide proactive guidance to management on labor law, contract interpretation, conflict resolution, and workplace policies, in partnership with internal Legal team. Partner with HR, Legal, and business leaders to assess labor relations risks and develop proactive mitigation plans. Conduct training for HR teams and leadership on labor relations best practices. Partner directly with Learning team leadership to develop ongoing training. Maintain accurate records of labor relations activities, grievance outcomes, and negotiation proceedings. Analyze labor market trends and legal developments to make recommendations for company policies and procedures. Educate employees and leadership on labor law, contract interpretation, grievance handling, and workplace policies. Education/Experience: Bachelor's degree in human resources, labor relations, business administration, or related discipline required. Master's or above degree(s) preferred. Eight (8+) or more years of experience in labor relations within a bargaining unit environment required. Proven experience negotiating collective bargaining agreements and handling labor disputes. Skills/Abilities: Exceptional communication, negotiation, conflict-resolution, and relationship-building skills Ability to influence and collaborate with senior leaders while maintaining an independent, objective perspective Deep understanding of labor laws, collective bargaining, and dispute resolution processes Ability to analyze complex labor issues and provide strategic solutions Strong organizational skills Strategic thinker with the ability to navigate complex political landscapes High level of integrity and ethical standards Proactive and results-oriented with keen attention to detail Ability to work collaboratively with a diverse range of stakeholders Working Conditions: This position requires occasional travel for labor negotiations, meetings, or training. The work environment includes a combination of office settings and interactions with employees in various work locations. Office Environment - must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figure; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects, including the human body.

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately. If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a General Manager, you could be the one helping your restaurant management team and team members to success. You! And youre in the right place if youre here for: Weekly Pay Bonus Program* Free Shift Meals Discounted Curly Fries (and all our menu items for that matter) Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values. SOMETHING TO HANG YOUR HAT ON As a General Manager, you will be the leader of your restaurants Meatcraft. You will help your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sale and profit goals, you will be responsible in ensuring that your restaurant is delivering the top meats. To qualify for this General Manager, best-brand-you-ever-worked-for job, you: Have at least one year of restaurant or retail management experience. Have impressive examples of providing exceptional customer service. Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. WHO WE ARE AND WHAT WE DO The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you. Arbys is an equal opportunity employer. *Subject to availability and certain eligibility requirements. . RequiredPreferredJob Industries Management

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. The Store Manager takes ownership of all aspect of the business at the store level. This individual drives sales in order to consistently exceed business objectives. The Store Manager consistently recruits, develops, retains and promotes talent. The Store Manager is committed to operational excellence and is accountable for maintaining all operational standards. This individual drives an exceptional guest experience at all times. If this sounds like the type of environment that you would thrive in, we invite you to apply for our open position in Shadyside! RESPONSIBILITIES Reinforces and drives all aspects of an exceptional guest experience at every touch point Drives a guest focused atmosphere and ensures the highest level of service utilizing our selling model Ensures that the store has a deep bench of talent both internal and external for all positions by actively recruiting, interviewing, and hiring Builds a successful team through positive reinforcement and consistent coaching Performs ongoing development of all store associates Conducts weekly one-on-one meeting with direct reports Performs monthly and yearly associate performance reviews Sets clear expectations and maintains accountability; performs disciplinary action as necessary Partners with the Visual Manager regarding all aspects of merchandising and inventory control Ensures that all company policies, procedures, standards and directives are adhered to Effectively handles employee conflict Sustains ongoing personal leadership growth and development Spends minimally 60% of their time acting as Leader on Duty Other duties as assigned REQUIREMENTS Demonstrates strong leadership ability and is highly driven to succeed Excellent organization, time management, technological and communication skills College degree preferred Experience in retail, sales, or design preferred Possesses the ability and desire to train, coach, develop and motivate other to achieve goals Ability to manage stress effectively and to perform in a high-energy environment Professional appearance and demeanor Flexible schedule that meets the needs of the business (including evenings, weekends, and holidays) COMPENSATION SM: $65,000 (base salary) - $180,000 annual includes base salary and (if achieved) Monthly Sales Incentives and Quarterly Bonuses Compensation based on several factors including, but not limited to, experience, store volume, and location EMPLOYEE BENEFITS Exceptional advancement opportunities Competitive earnings, bonus opportunities, and generous employee discount Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status) Flex spending plan 401K retirement program and 529 college savings plan Paid vacations and holidays (Full-time employees only) Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

The Customer Service Supervisor is a leadership position responsible for supervising the Customer Service Representative (CSR) team in developing and maintaining high levels of customer service, professionalism, individual skills, and effective teamwork. The individual in this position supervises the daily activities of the CSRs and participates in duties which include monitoring the call center system and customer comment / complaint database, providing additional customer service support, and assisting with or managing scheduling. Responsibilities include providing leadership and motivation to ensure staff are providing excellent customer service to clients. Essential Duties Supervises, leads, and mentors staff to include prioritizing and assigning work. Ensures employees follow policies and procedures. Makes hiring, termination, and disciplinary recommendations. Handles customer inquiries and complaints with the objective of resolving situations in the minimum amount of time and at the lowest organizational level. Recommends corrective actions to resolve customer complaints. Performs other duties as may be required or assigned. Qualifications/Preferred Skills, Knowledge & Experience Required Skills, Knowledge & Experience: Education: This position requires a high school degree or GED equivalent, with a minimum of four (4) years full-time experience in customer service or call centers. Related experience may substitute for educational requirements on a year for year basis. Prior experience with public transit or school bus transportation service is highly desirable. Knowledge and skills include the ability to talk in clear speech and possess an excellent command of the English language, with the ability to decipher English language spoken by a wide variety of cultures. Experience: This position requires a general knowledge of: Supervisory principles and practices. Applicable federal, state, and local laws, rules, and regulations including ADA. Customer service principles and practices. Disabilities and related effects. Basic call management systems and telecommunications equipment. Camera and surveillance systems. Neighboring transit agencies and services. Cash handling practices. Qualifications / Requirements: Ability to interface effectively with all levels of County management. Creates a positive image of the Department and County by achieving and maintaining rapport with customers by providing a high level of customer service that translates into new trip reservations and/or customer satisfaction. As needed, asks questions to gain an understanding of customer needs. Ability to maintain confidential information and handle confidential matters. Ability to present self in a professional manner and interact positively with internal and external parties. Excellent verbal, written and interpersonal skills. Accurate and detail-oriented, with excellent organizational skills and the ability to perform multiple tasks while priorities are under constant change. Provides suggestions and recommendations to supervisor or other Department management that highlight unmet customer needs. Basic to Intermediate skill to use a personal computer and various software packages. Strong customer service skills and experience. Monitoring and evaluating subordinate staff. Preparing reports. Maintaining logs and records. Operating applicable office equipment. Managing projects. Providing excellent customer service. Efficient use of electronic technology. Establishing and maintaining effective working relations with other transit employees and the public. Ability to work under pressure, addressing significant problems and tasks that arise simultaneously and /or unexpectedly. Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the public sufficient to exchange or convey information and to receive work direction. Ability to work independently and proceed with objectives. Ability to maintain confidential information and handle confidential matters. Ability to coordinate and direct work assignments and supervise and coach direct report and staff to ensure positive morale and performance results. Ability to work extended hours, as necessary. Ability to travel for organizational needs. Additional Information Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills Required: To perform this job successfully, an individual should have, at minimum: Intermediate Word skills Intermediate Excel skills Basic Outlook skills Basic Internet skills Physical Demands: While performing the duties of this position, an individual is frequently required to sit, and talk or hear. Occasionally, an individual will need to stand, walk, bend at the waist while working, and climb stairs. On rare occasions, the individual will need to reach or work with arms above shoulders, kneel, stoop, crouch or squat. The specific vision requirement listed for this position is: Close vision (clear vision at 20 inches or less) Work Environment: Most duties are typically performed in an office environment, where the noise level is quiet to moderate. Duties may occasionally be performed at off-site locations and/or outdoors, which may necessitate dealing with excessive heat or cold and/or moderate to loud noise levels. Certificates / Licenses / Clearances Required: This position requires the following documents to be obtained, reviewed as acceptable by the supervisor, and re-obtained every five (5) years: PA Child Abuse PA Criminal History FBI Criminal History

International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career. Job Description We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in the Canonsburg area servicing union and veteran, and small business markets locally. Current clients include: IBT, IUOE, CJA, USW, UMWA, VFW, AMVETS, and over 20,000 others. Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post Gazette in 2012. Since then, Simon Arias Agencies has been continually recognized by the Post Gazette as one of Pittsburgh's Top Workplaces as well as top training! Reasons to apply: >Starting pay between 600-1200 weekly (entry level) and 1200-1500 weekly (mid level)--Higher incomes available for qualified candidates and management candidates! >Insurance after 90 days! >Full training provided >Exciting work environment! >New Management means teams with immediate upward mobility! Qualifications

Department: Inside Sales & Customer Care Inside Sales & Customer Care Manager Reports to: President Job Type: Full-time FLSA Classification: Exempt (Salary) Essential Job Functions: Inside Sales: Develop and implement strategies to achieve sales targets and drive revenue growth within the assigned customer base. Lead and mentor a team of inside sales representatives, providing coaching, guidance, and support to maximize performance. Monitor and evaluate sales performance, identifying opportunities for improvement and implementing corrective actions as needed. Collaborate with the marketing team to generate leads, create promotional campaigns, and follow up on inbound inquiries. Build and maintain strong relationships with new and existing clients to ensure long-term customer loyalty. Manage sales pipeline, track progress, and report on key sales metrics (conversion rates, revenue, etc.). Identify, upsell, and cross-sell opportunities and work with the sales team to increase average deal size and customer value. Customer Care: Oversee and manage the customer care team to ensure timely resolution of customer inquiries, issues, and complaints. Establish and maintain customer care policies, procedures, and standards to enhance the customer experience. Monitor customer feedback and survey results, identifying trends, and working to resolve any recurring issues. Act as a point of escalation for complex customer care issues and collaborate with other departments to provide solutions. Track customer satisfaction metrics and work with the team to continuously improve service levels. Ensure smooth order fulfillment and timely delivery, working closely with internal teams. Develop and implement customer retention strategies to minimize churn and maximize customer loyalty. Requirements Requirements: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience). Minimum of 5 years of experience in inside sales, customer service, or a related field, with at least 2 years in a leadership or managerial role. Strong leadership skills with experience managing and developing teams. Proven track record of meeting or exceeding sales targets and managing customer relationships. Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and internal teams. Strong problem-solving abilities and the capacity to make quick, informed decisions. Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, Outlook, and Teams. Ability to multitask and prioritize effectively in a fast-paced environment. A customer-centric mindset with a commitment to delivering exceptional service. Strong organizational and time management skills. Preferred Qualifications: Product Knowledge: Familiarity with the company's products and services or industry experience. Sales Training: Formal sales training or certification is a plus. Physical Requirements/Demands: Must be able to be stationary (sit or stand) for durations of time Work performed in an office environment and requires the ability to operate standard office equipment. If work is performed in a remote setting (home), must have a designated area for work to maintain focus and professionalism, and a stable internet connection. Must be able to travel (conventions, trade shows, potential customers) out of state for up to one week at a time. Must have the ability to lift and carry small parcels, packages, and other items, and to walk short distances. Whitaker Corporation is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Whitaker Corporation will take steps to assure that people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Matt Reiner at ************ ext 214. Salary Description $60,000 to $80,000

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are looking for a Director of Customer Success to partner with our VP of Business Development on this exciting journey. As the Director of Customer Success, you will play a pivotal role in ensuring the satisfaction, retention, and growth of our customer base. You will lead a team responsible for both customer support and customer success functions, driving initiatives that enhance customer experience and contribute to revenue growth. In this role, you will: Leadership and Strategy: Develop and execute the customer success strategy aligned with company goals to maximize customer retention and expansion. Lead, mentor, and inspire a high-performing team of customer success managers and support specialists. Foster a customer-centric culture throughout the organization, emphasizing proactive engagement and continuous improvement. Customer Engagement: Oversee customer onboarding, training, and implementation processes to ensure successful adoption of our product. Develop and maintain strong relationships with key stakeholders, advocating for customer needs internally while driving customer advocacy and loyalty. Implement scalable processes and tools to monitor customer health and proactively address issues. Revenue Growth: Collaborate closely with Sales and Marketing teams to identify opportunities for expansion within the existing customer base. Drive initiatives to increase upsell, cross-sell, and renewal rates through data-driven insights and strategic initiatives. Operational Excellence: Establish and monitor KPIs and metrics to measure the customer success team's performance and overall customer satisfaction. Continuously evaluate and improve support processes to enhance efficiency and quality of service delivery. Stay updated on industry trends and best practices in customer success and customer support. Required Qualifications 8+ years of experience in similar roles, preferably in Freight or SaaS. 5+ years of Management experience. Willingness to travel up to 25%. Experience working with CRM applications, preferably Salesforce. Strong preference for this person to work out of our Dallas, TX offices, relocation is negotiable. The base salary range for this position is $184K-$295K per year. Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits. #LI-SP1 #Director

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested Additional information:Salary: 45Frequency: Per hour Employment type: Full-time

The Customer Service Supervisor is a leadership position responsible for supervising the Customer Service Representative (CSR) team in developing and maintaining high levels of customer service, professionalism, individual skills, and effective teamwork. The individual in this position supervises the daily activities of the CSRs and participates in duties which include monitoring the call center system and customer comment / complaint database, providing additional customer service support, and assisting with or managing scheduling. Responsibilities include providing leadership and motivation to ensure staff are providing excellent customer service to clients. * Supervises, leads, and mentors staff to include prioritizing and assigning work. * Ensures employees follow policies and procedures. * Makes hiring, termination, and disciplinary recommendations. * Handles customer inquiries and complaints with the objective of resolving situations in the minimum amount of time and at the lowest organizational level. * Recommends corrective actions to resolve customer complaints. * Performs other duties as may be required or assigned. Required Skills, Knowledge & Experience: Education: This position requires a high school degree or GED equivalent, with a minimum of four (4) years full-time experience in customer service or call centers. Related experience may substitute for educational requirements on a year for year basis. Prior experience with public transit or school bus transportation service is highly desirable. Knowledge and skills include the ability to talk in clear speech and possess an excellent command of the English language, with the ability to decipher English language spoken by a wide variety of cultures. Experience: This position requires a general knowledge of: * Supervisory principles and practices. * Applicable federal, state, and local laws, rules, and regulations including ADA. * Customer service principles and practices. * Disabilities and related effects. * Basic call management systems and telecommunications equipment. * Camera and surveillance systems. * Neighboring transit agencies and services. * Cash handling practices. Qualifications / Requirements: * Ability to interface effectively with all levels of County management. * Creates a positive image of the Department and County by achieving and maintaining rapport with customers by providing a high level of customer service that translates into new trip reservations and/or customer satisfaction. As needed, asks questions to gain an understanding of customer needs. * Ability to maintain confidential information and handle confidential matters. * Ability to present self in a professional manner and interact positively with internal and external parties. * Excellent verbal, written and interpersonal skills. * Accurate and detail-oriented, with excellent organizational skills and the ability to perform multiple tasks while priorities are under constant change. * Provides suggestions and recommendations to supervisor or other Department management that highlight unmet customer needs. * Basic to Intermediate skill to use a personal computer and various software packages. * Strong customer service skills and experience. * Monitoring and evaluating subordinate staff. * Preparing reports. * Maintaining logs and records. * Operating applicable office equipment. * Managing projects. * Providing excellent customer service. * Efficient use of electronic technology. * Establishing and maintaining effective working relations with other transit employees and the public. * Ability to work under pressure, addressing significant problems and tasks that arise simultaneously and /or unexpectedly. * Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the public sufficient to exchange or convey information and to receive work direction. * Ability to work independently and proceed with objectives. * Ability to maintain confidential information and handle confidential matters. * Ability to coordinate and direct work assignments and supervise and coach direct report and staff to ensure positive morale and performance results. * Ability to work extended hours, as necessary. * Ability to travel for organizational needs. Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills Required: To perform this job successfully, an individual should have, at minimum: * Intermediate Word skills * Intermediate Excel skills * Basic Outlook skills * Basic Internet skills Physical Demands: While performing the duties of this position, an individual is frequently required to sit, and talk or hear. Occasionally, an individual will need to stand, walk, bend at the waist while working, and climb stairs. On rare occasions, the individual will need to reach or work with arms above shoulders, kneel, stoop, crouch or squat. The specific vision requirement listed for this position is: * Close vision (clear vision at 20 inches or less) Work Environment: Most duties are typically performed in an office environment, where the noise level is quiet to moderate. Duties may occasionally be performed at off-site locations and/or outdoors, which may necessitate dealing with excessive heat or cold and/or moderate to loud noise levels. Certificates / Licenses / Clearances Required: This position requires the following documents to be obtained, reviewed as acceptable by the supervisor, and re-obtained every five (5) years: * PA Child Abuse * PA Criminal History * FBI Criminal History

TUDI Mechanical Systems, Inc. (************* - Voted a top workplace in the Pittsburgh, PA and Tampa, FL area and named one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News! Founded in 1987, TUDI Mechanical Systems is a merit organization that has grown into a premier mechanical, plumbing and electrical maintenance contractor in both the Pittsburgh and Tampa Markets. Our philosophies and strategies have led us to consistent double digit growth for the past 15 years. Job Summary: The Operations Manager will drive success as an integral part of TUDI's Commercial Service team. Responsibilities: * Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus * Lead, motivate and optimize the service team to provide a superior customer experience * Execute established business plans to meet and exceed revenue goals * Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability * Work closely and effectively with all departments and Department Managers * Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff * Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience * Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution * Manage strategic relationships with local trade schools to secure access to students and alumni * Demonstrate and encourage open and collaborative communication among all members of the team * Continually educate technicians regarding the importance of safety and best-practices in the field * Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations * Participate in management team meetings to help develop corporate growth strategy and address operational challenges * Work in conjunction with the Recruiting team to recruitment and onboarding of new technicians and office support staff * Manage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University * Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team * Provide coordination and leadership / ownership of Tudi Safety committee and safety requirements * Support Tudi Mechanical Systems in other actives and responsibilities as assigned or needed Qualifications: * 5+ years of HVAC industry experience * Experience successfully leading a fast-paced service organization * Bachelor's degree or equivalent experience preferred * Strong interpersonal communication skills * Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets * Demonstrated proficiency with tasking and time management * Ability to self-start and motivate a team toward a common goal Compensation & Benefits: * Competitive Salary + Compensation plan including bonus * 100% Company Paid Medical Coverage- Family Healthcare premiums paid in full * Comprehensive benefits package including Dental, Vision, Life, Disability and more * Onsite fitness facility * 401k plan with employer match * Profit Sharing Plan with employer contribution * Career growth opportunities * Paid Vacation Time * Company phone and van provided as needed * Various employee and family activities Our approach is unique and our team is committed to making a difference. At Tudi, employee satisfaction is as important as customer satisfaction. Apply now to be part of a growing team and join the Tudi Family.

Energy Harbor at a Glance Energy Harbor is a financially secure premier carbon free power producer with a focus on best-in-class safety and operation. We operate the second largest non-regulated nuclear fleet in the country supplying roughly 33 terawatt hours of clean carbon free generation to more than 3.5 million homes and businesses. Our nuclear fleet uniquely positions Energy Harbor amid an evolving environmentally focused landscape. We are a highly reliable provider of carbon free baseload electricity committed to Environmental, Social and Governance (ESG) principles critical to meeting the nation's emissions goals and accelerating the country's clean energy transition. Our success is driven by our employees' unwavering commitment to safe, reliable operations, financial stability and best in class service to meet our customers energy and sustainability needs. Join our team at Beaver Valley Nuclear Power Plant! We are seeking qualified talent to join our site in Shippingport, PA, as Supervisor, Records & Document Services. POSITION SUMMARY Supervise Records department personnel as part of the maintenance, development, and site implementation of various Energy Harbor fleet processes as defined by the fleet/site document control program. Scope includes review, FileNet entry, duplication, and distribution of procedures, engineering documents, and all applicable fleet/site documents. Also responsible for select administrative services to the station including responsibility for section level budget development and control Principal Accountabilities : Supervise union personnel who perform: processing of procedure revisions, scanning records for storage, updating drawings, processing company mail, document shredding and document mass reproduction for the site. The Supervisor of Document and Procedure Control is the site owner for the documentation control program and is responsible for development, maintenance, and site implementation of the following Energy Harbor fleet processes, programs, and procedures: 1) Document Control 2) Procedure Review and Approval, 3) Procedure formatting and content requirements (Procedure Writer's Guides) 4) EH Document Hierarchy 5) Program Manual, 6) Business Practice, 7) Reference Material Development review and approval 8) Procedure Writer Training 9) Form Control, and 10) Procedure Validation. Ensures that procedure packages are reviewed for accuracy and meet the requirements of the procedure review and approval process prior to release for implementation. Responsible for administrative functions associated with all station and fleet procedures, including format, reproduction, distribution, and control of revisions. Ensures that engineering documents/packages are reviewed for accuracy and meet the requirements of the engineering change process prior to release. Oversees the storage, duplication, and distribution of engineering documents, utilizing appropriate records retention facilities. Document types include engineering drawings (preliminary and final), vendor technical information and manuals, and engineering records (e.g., packages associated with modifications). Ensures Modification Coordinator activities as defined in the Engineering Change process are completed, including coordinating and ensuring configuration control documents are issued to allow operational acceptance following modification implementation. Ensures that other documents are reviewed for program acceptability prior to release. Participates on the Procedure and Document Control standardization/peer teams to develop and implement continuous process improvement and to maintain process compliance with 10CFR50 Appendix B and ANSI 18.7 requirements. Ensures all legal and regulatory requirements for document control are fulfilled at the station and posts all station procedures as well as drawings and other controlled documents in the electronic system (FileNet). Has site responsibility for the content manager side of the FileNet application. Coordinates training activities for assigned records staff and records custodians. Oversees the long term storage and retrieval of physical plant records stored off-site at approved record storage facilities. Provides duplicating services for the site including procedures, engineering documents, presentations, handbooks, lanyard cards, training materials, general communications, etc. Ensures internal Company mail, U.S. mail, and overnight priority mail are all prepared and distributed throughout site locations in a timely manner with records storage requirements considered. Coordinates work with other departments/section/units. Ensures all activities are completed in accordance with standardized EH fleet practices, policies, and procedures. Ensures section budget is developed and maintained. Qualifications Required: High School diploma or equivalent required. 3 - 5 years experience in records or procedure management. Must reside within site specific emergency response organization (ERO) response time. Qualifications Preferred: Bachelor's degree or Associate Degree with 3 years' experience in records or procedure management OR 10 years' experience in document or procedure programs/management. Demonstrated thorough knowledge of nuclear legal and regulatory requirements for document and procedure control. Demonstrated ability for solving technical problems and analyzing data. Excellent communication skills, verbal and written as well as the ability to relate well with co-workers, customers, and management. Experience working with engineering documents/processes and/or procedures processing and control and automated document management systems Exhibits a high degree of nuclear professionalism, nuclear safety conscious, maturity, good judgment, personal integrity, leadership ability, a sense of empowerment and motivation to drive excellence in performance. Experience working with bargaining unit contracts to the site specific, where applicable. 3 years of previous leadership experience. Benefits, Compensation & Workforce Diversity At Energy Harbor, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at **************************** to learn more about all of our employee rewards programs. Energy Harbor proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for Energy Harbor and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. $80,000 - $90,000

Energy Harbor at a Glance Energy Harbor is a financially secure premier carbon free power producer with a focus on best-in-class safety and operation. We operate the second largest non-regulated nuclear fleet in the country supplying roughly 33 terawatt hours of clean carbon free generation to more than 3.5 million homes and businesses. Our nuclear fleet uniquely positions Energy Harbor amid an evolving environmentally focused landscape. We are a highly reliable provider of carbon free baseload electricity committed to Environmental, Social and Governance (ESG) principles critical to meeting the nation's emissions goals and accelerating the country's clean energy transition. Our success is driven by our employees' unwavering commitment to safe, reliable operations, financial stability and best in class service to meet our customers energy and sustainability needs. Join our team at Beaver Valley Nuclear Power Plant! We are seeking qualified talent to join our site in Shippingport, PA, as Supervisor, Records & Document Services. POSITION SUMMARY Supervise Records department personnel as part of the maintenance, development, and site implementation of various Energy Harbor fleet processes as defined by the fleet/site document control program. Scope includes review, FileNet entry, duplication, and distribution of procedures, engineering documents, and all applicable fleet/site documents. Also responsible for select administrative services to the station including responsibility for section level budget development and control Principal Accountabilities : Supervise union personnel who perform: processing of procedure revisions, scanning records for storage, updating drawings, processing company mail, document shredding and document mass reproduction for the site. The Supervisor of Document and Procedure Control is the site owner for the documentation control program and is responsible for development, maintenance, and site implementation of the following Energy Harbor fleet processes, programs, and procedures: 1) Document Control 2) Procedure Review and Approval, 3) Procedure formatting and content requirements (Procedure Writer's Guides) 4) EH Document Hierarchy 5) Program Manual, 6) Business Practice, 7) Reference Material Development review and approval 8) Procedure Writer Training 9) Form Control, and 10) Procedure Validation. Ensures that procedure packages are reviewed for accuracy and meet the requirements of the procedure review and approval process prior to release for implementation. Responsible for administrative functions associated with all station and fleet procedures, including format, reproduction, distribution, and control of revisions. Ensures that engineering documents/packages are reviewed for accuracy and meet the requirements of the engineering change process prior to release. Oversees the storage, duplication, and distribution of engineering documents, utilizing appropriate records retention facilities. Document types include engineering drawings (preliminary and final), vendor technical information and manuals, and engineering records (e.g., packages associated with modifications). Ensures Modification Coordinator activities as defined in the Engineering Change process are completed, including coordinating and ensuring configuration control documents are issued to allow operational acceptance following modification implementation. Ensures that other documents are reviewed for program acceptability prior to release. Participates on the Procedure and Document Control standardization/peer teams to develop and implement continuous process improvement and to maintain process compliance with 10CFR50 Appendix B and ANSI 18.7 requirements. Ensures all legal and regulatory requirements for document control are fulfilled at the station and posts all station procedures as well as drawings and other controlled documents in the electronic system (FileNet). Has site responsibility for the content manager side of the FileNet application. Coordinates training activities for assigned records staff and records custodians. Oversees the long term storage and retrieval of physical plant records stored off-site at approved record storage facilities. Provides duplicating services for the site including procedures, engineering documents, presentations, handbooks, lanyard cards, training materials, general communications, etc. Ensures internal Company mail, U.S. mail, and overnight priority mail are all prepared and distributed throughout site locations in a timely manner with records storage requirements considered. Coordinates work with other departments/section/units. Ensures all activities are completed in accordance with standardized EH fleet practices, policies, and procedures. Ensures section budget is developed and maintained. Qualifications Required: High School diploma or equivalent required. 3 - 5 years experience in records or procedure management. Must reside within site specific emergency response organization (ERO) response time. Qualifications Preferred: Bachelor's degree or Associate Degree with 3 years' experience in records or procedure management OR 10 years' experience in document or procedure programs/management. Demonstrated thorough knowledge of nuclear legal and regulatory requirements for document and procedure control. Demonstrated ability for solving technical problems and analyzing data. Excellent communication skills, verbal and written as well as the ability to relate well with co-workers, customers, and management. Experience working with engineering documents/processes and/or procedures processing and control and automated document management systems Exhibits a high degree of nuclear professionalism, nuclear safety conscious, maturity, good judgment, personal integrity, leadership ability, a sense of empowerment and motivation to drive excellence in performance. Experience working with bargaining unit contracts to the site specific, where applicable. 3 years of previous leadership experience. Benefits, Compensation & Workforce Diversity At Energy Harbor, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at **************************** to learn more about all of our employee rewards programs. Energy Harbor proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for Energy Harbor and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. $80,000 - $90,000

What we're looking for: A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles An individual ready to learn and work to become a customer service and loyalty expert High school diploma or GED, some college is a plus 21 years of age Valid non-commercial driver's license in the state of residence Reliable transportation Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Communication and language skills Basic computer proficiency Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws Route Service Supervisor UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: Some companies say they like to promote from within, we just do…constantly! Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the training and development of a team of Route Service Representatives Respond to service requests Negotiate customer contract renewals Build strong relationships with your customers and team Work closely with all other leadership and management team members to provide the best customer service and product programs Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.