Customer Success Manager
Customer Service Manager Job 27 miles from Peachtree City
Senior Customer Success Manager - Americas Region
As a Senior Customer Success Manager for the Americas region, you will be responsible for building and maintaining strategic relationships with major accounts, driving business growth. Your focus will be to ensure high levels of client satisfaction, foster long-term partnerships, and expand business opportunities. This role requires an onsite presence at the client's location to engage with key stakeholders, including Senior Business Users, Legal, Procurement, IT, and other relevant departments.
Key Responsibilities
Strategic Relationship Management
Establish and nurture long-term relationships with key accounts, ensuring a deep understanding of client needs and aligning our solutions with their business objectives.
Business Development
Identify and capitalize on new business opportunities and ad-hoc projects, driving revenue growth and achieving sales targets for the account.
Client Onboarding & Implementation
Oversee seamless client onboarding and successful implementation of value-added services, ensuring a smooth transition and high customer engagement.
Customer Retention & Expansion
Develop and execute strategies to enhance customer satisfaction, retention, and loyalty by proactively addressing concerns and providing tailored solutions.
Performance Tracking & Reporting
Monitor and analyze key performance metrics, offering actionable insights and recommendations for continuous improvement.
Onsite Client Engagement
Maintain a strong onsite presence at client locations, fostering in-person relationships, addressing real-time issues, and identifying opportunities for enhanced collaboration.
Industry Expertise & Advisory
Leverage deep knowledge of the Cargo Logistics industry, particularly Air Cargo, Ground Handling, and Freight Forwarding, to provide strategic guidance and drive digital transformation.
Required Qualifications
Experience
5-10 years in Customer Success, Business Development, or Account Management.
Experience in Air Cargo, Ground Handling, or Freight Forwarding is preferred.
Additional expertise in the SaaS technology sector or with a relevant vendor is a plus.
Industry Knowledge
Strong understanding of the Cargo Logistics industry in the Americas region, with insights into market trends, regulatory requirements, and operational challenges.
Client Relationship Management
Proven success in managing and expanding enterprise-level client relationships.
Sales & Business Acumen
Ability to identify new business opportunities and drive revenue growth through consultative selling.
Leadership & Team Management
Experience leading and mentoring cross-functional teams.
Communication Skills
Excellent verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.
Problem-Solving
Strong analytical and decision-making abilities, with a proactive approach to resolving client challenges.
Education
Bachelor's degree in Business Administration, Logistics, or a related field.
A Master's degree is an advantage.
Certifications
Relevant certifications in Customer Success, Account Management, or Business Development are desirable.
KPI Deliverables
Revenue Target Achievement
Consistently meet or exceed set revenue and business growth targets.
Client Satisfaction (CSAT) Score
Maintain high customer satisfaction through proactive engagement and service excellence.
Customer Lifetime Value (CLV)
Maximize long-term value and retention of key accounts.
Growth in Monthly Recurring Revenue (MRR)
Increase revenue from existing accounts through upselling and cross-selling strategies.
Customer Success Qualified Leads (CSQLs)
Generate new business opportunities through proactive client engagement and relationship management.
Preferred Qualifications
Experience working with large enterprises in the Americas region.
Proven ability to drive business growth and client success in a competitive market.
Ability to thrive in a fast-paced, dynamic environment.
Strong leadership capabilities, with a track record of mentoring junior team members.
Self-motivated with a results-driven approach.
Customer Service Project Manager
Customer Service Manager Job 27 miles from Peachtree City
Leads and coordinates the daily requirements specific to assigned projects from pre-sales activity through execution, shipment and final project closeout. Exercises independent judgment and discretion to maintain project scope and perform within schedule and budget parameters. Develops and strengthens customer relationships and generates after-sales business opportunities.
Territory: GA, SC, TN, AL.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Documents and clarifies project scope, requirements and estimates.
Works with stakeholders to develop and maintain the project timeline.
Develops responsibility matrix with all stakeholders and cross functional team members.
Conducts periodic meetings with stakeholders presenting status and recording open issues.
Publishes status and open issues after each periodic meeting.
Works with customer and sales to manage change requests to maintain planned margin.
Reviews project proposals to develop goals, time frame, budgets, and procedures for accomplishing projects.
Analyzes project profitability, develops and manages project budget, and monitors receivables.
Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
Identifies necessary resources and leads assigned team members through project completion.
Creates, executes, and adjusts project work plans as needed.
Develops and strengthens customer relationship.
Manages day-to-day operational aspects and client interaction.
Generates after-sales business opportunities.
Orders materials related to projects.
Creates and maintains job records for each project, including Estimates, Jobs, Sales Orders, and Shippers in ERP/CRM systems.
Prepares for engagement reviews and quality assurance procedures.
Manages change and problem resolution, identifies opportunities for improvement.
Anticipates gaps relative to project scope and timeline. Takes appropriate countermeasures to ensure project scope is achieved.
Ensures proper documentation completion (including lessons learned) and storage.
Facilitates team and client meetings effectively and mitigates team conflict.
Delivers informative, well-organized presentations.
Provides periodic status reports to management.
Builds a knowledge base of each client's business, organization and objectives.
Assists on the pre-sales (definition of scope, clarification of requirements, estimation, quoting, work breakdown and scheduling) effort if required.
Travels as needed (domestic and international) depending on the nature of the projects assigned.
Oversees and/or coordinates activities of on-site field service personnel.
SUPERVISORY RESPONSIBILITIES
Oversees the daily activities of on-site field service personnel and provides input regarding employee training opportunities; planning, assigning, and directing work, addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university and five years of related technical/engineering experience and/or training; or equivalent combination of education and experience.
Experience with KUKA Robots is a plus.
Agile project management methodology experience is desired.
KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.
Plant Manager
Customer Service Manager Job 36 miles from Peachtree City
Atlas Roof & Wall Insulation - a "Division of Atlas Roofing Corporation", specializes in the manufacture of quality engineered polyiso insulation, specialty products, and accessories. Atlas Roof Insulation & Wall Insulation products lead the industry in polyiso insulation boards and facer technology and performance in commercial and residential buildings.
Atlas Roof & Wall Insulation is seeking a Plant Manager for the LaGrange, GA polyiso foam manufacturing facility.
Plant Manager Primary Responsibilities
Achieve all facility business goals including, but not limited to, the areas of safety, quality, production, delivery, reliability and financial budget compliance.
Develop and ensure management systems are in place to monitor plant output to ensure efficient resource utilization and initiate corrective action as required.
Exhibit Atlas core values in work behaviors, decision making, and interpersonal interactions by soliciting feedback and valuing other perspectives.
Establish and maintain a positive, cooperative working relationship with all levels of employees.
Develop and foster a well-trained and motivated staff. Assess current skill sets and align with plant future growth and vision. Provide effective and timely feedback, development planning, set clear objectives, and coach employees to perform at their highest levels.
Maintain building, grounds, equipment, and facilities to provide and sustain a quality working environment supportive of maximum efficiency, productivity, and return on investment.
Determine capital expenditures and authorize equipment and plant modifications.
Define and maintain proper raw material and finished goods inventory levels.
Direct and coordinate plant operations in strict compliance with all state and federal laws, regulations, corporate policies and procedures.
Work with the Regional Sales Manager for satisfaction of market needs and objectives.
Foster positive customer interactions and relationships through high service levels and on-time delivery.
Ensure that all plant assets are properly managed, safeguarded, and secure.
Have regular, consistent physical attendance.
Plant Manager Experience
Must possess a minimum of ten (10) years of manufacturing experience in a technologically advanced manufacturing environment (preferably chemical process manufacturing)
Minimum of two (2) years of leadership experience.
Plant Manager Knowledge, Skills & Abilities
Previous plant-level profit-and-loss experience is desired; an ability to effectively interpret, monitors, and reports financial and budgetary performance is required.
Strong and proven leadership skills, the ability to contribute to the strategic and tactical direction of a senior management team, and the ability to establish credibility and rapport within the manufacturing organization and the company are required.
A change agent with demonstrated intelligence, creativity, and an ability to conceptualize, develop, and implement effective world-class manufacturing initiatives,
Demonstrated knowledge of progressive management and manufacturing tools (LEAN, Six Sigma, Formal Problem-Solving Techniques, and Quality Systems)
Strong computer skills (MS Office, ability to quickly learn/navigate an ERP system, statistical analysis software)
Be capable of establishing and concentrating on the high priority issues that will serve the company in total.
Must be a “hands-on” self-starter willing to work with minimum staff support.
Plant Manager Education, Licenses & Certifications
Bachelor's and/or master's degree in engineering or business is desired.
An MBA is beneficial.
Total Compensation
Atlas Roofing Corporation offers a competitive total compensation package which includes vacation/holiday, 401(k), health, dental and basic life and ADD.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer
No calls or agencies please.
Senior Manager
Customer Service Manager Job 49 miles from Peachtree City
Join the NDCP Team and Make a Difference!
Unlock Your True Potential!
Job Title: Sr. Manager, ESG Compliance/Treasury/Risk Management
Compensation: Competitive salary with bonus potential. Paid weekly.
Schedule: Monday - Friday, 8 am - 5 pm, Hybrid (In office Tuesday, Wednesday & Thursday)
Benefits:
Competitive health and dental insurance at date of hire
Competitive vision and prescription drug insurance 30 days after hire
Company-paid Group Life, AD&D, Short-Term and Long-Term Disability coverage
Voluntary Life and AD&D coverage
Flexible Spending Accounts
Employee Assistance Program
Paid time off for vacation, discretionary time, illness and holidays
401(k) retirement savings plan with company matching
Education discounts at Southern New Hampshire University
Life Mart, AT&T, and Verizon discounts
Fitness and Wellness Discount and Reimbursement Program
Employee purchase discount programs
Employee apparel program
Company Overview:
National DCP, LLC (NDCP) is seeking passionate individuals to join our dynamic team as (Sr. Manager, ESG Compliance/Treasury/Risk Management) . We are a $3 billion global supply chain management company serving Dunkin' franchisees. We support over 10,000 quick service restaurants in the U.S. and distribute products to more than 40 countries. Dunkin' franchisees turn to our award-winning organization for extraordinary value, cost-savings, quality products and reliable service. Our organization is at the forefront of the industry, and we want you to be a part of our success story.
Why Join Us?
At NDCP, we believe that you can make a difference. We offer a supportive and inclusive work environment where your ideas are valued, and your contributions are recognized. Join us to unlock your true potential and embark on a rewarding career journey filled with opportunities for growth and development
Position Overview:
National DCP is a prominent player in the food service distribution industry, committed to providing top-quality distribution services. As we continue to expand our operations and meet the needs of our customers, we are seeking a Senior Manager to join our team to manage Treasury, Risk Management and ESG Compliance.
Responsibilities:
ESG Compliance/Reporting:
Support the development of ESG metrics and prepare computations, analysis, and regular reporting.
Develop a relevant, complete, consistent and accurate GHG inventory that will allow for effective management of GHG emissions and communication of relevant information with stakeholders.
Engaged in the development and preparation of the Corporation's compliance reporting.
On-going research, monitoring and implementation of ESG reporting and compliance standards.
Partner with stakeholders to identify and prioritize future trends and reporting risks.
Treasury:
Develop and maintain short-term and long-term cash flow forecasts including trending analysis and projection of cash inflows and outflows.
Manage banking relationships
Evaluate existing and new banking products and services, including cost/benefit and cost avoidance analysis.
Initiate, review, and monitor cash and banking activities including investments, account transfers, customer deposits, and interest and repayments on borrowings.
Ensure adequate liquidity for working capital needs and provide recommendations to management on borrowing needs and/or investment opportunities.
Preparation of analysis and reporting to support the information requirements of the rating agency, including the annual review process.
Review quarterly and annual compliance certificates and supporting financial covenant calculations.
Preparation of analysis and due diligence documentation required to support debt financing activities.
Risk Management:
Identify and evaluate enterprise risks and opportunities which will be incorporated into quarterly and annual risk reporting.
Management of external insurance brokers and preparation of annual insurance applications, including co-ordination and collection of data, and related analysis to ensure appropriate insurance coverage for the Corporation.
Conduct ongoing monitoring, research, and quantitative analysis on complex risk issues including identification and evaluation of emerging risks.
Supervision Exercised
This position does not directly supervise others at this time.
Dealership Service Manager
Customer Service Manager Job 19 miles from Peachtree City
Job Title: Service Manager
Mission: To lead the industry in consistently meeting or exceeding our customers' expectations in the pursuit of profitable growth.
Values: To protect our integrity first
To promote ingenuity and challenge everything
To develop people
To pursue excellence
SUMMARY:
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Leads the department consistent with Vanguard Mission Statement and Core Values..
QUALIFICATIONS:
5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role.
ESSENTIAL DUTIES:
Include the following. Other duties may be assigned.
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Produces and maintains reports required by GM and Service Director as well as the OE provider.
Attends managers meetings and hold regular meetings with department staff.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys.
Strives to maintain a strong culture of harmony and teamwork both interdepartmentally as well as with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA, CSA, Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts job specific training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on critical parts orders with the parts manager to ensure availability.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Maintains high-quality service repairs and minimizes comebacks. Maintains a process for periodic spot checks of completed jobs for thoroughness and quality.
Ensures department tooling is in safe and working order and meets requirements of new products.
Ensures that the work areas and customer lounge are kept clean and safe.
Serves as liaison with factory representatives.
Ensures that customers' service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance in accordance with Certified Uptime standards.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer concerns immediately and according to dealership's guidelines including full responsibility of Customer Experience Management survey platform to ensure the highest level of customer satisfaction.
Acts as lead for facility safety meetings. Hold monthly safety meeting and address any pending or potential safety concerns.
Maintains a professional appearance.
SUPERVISORY RESPONSIBILITIES:
Perform formal personnel evaluations for all employees with in Service department.
Regularly evaluate strengths and areas of opportunity for staff in Service department. Develop clearly defined training paths and actions plans for each employee.
QUALIFICATIONS:
5+ years in a heavy duty truck dealership in a Assistant Manager or Manager role.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent required, Bachelors Degree preferred.
Plant Manager
Customer Service Manager Job 27 miles from Peachtree City
Seeking an experienced Plant Manager to oversee all aspects of plant operations, including
production, quality, maintenance, procurement, and logistics. This role is responsible for
financial planning, operational efficiency, and implementing best practices to drive continuous
improvement.
Key Responsibilities:
• Lead plant operations to ensure safety, quality, and cost-effectiveness.
• Develop and execute budgets, monitor financial performance, and implement cost-saving
initiatives.
• Manage and optimize production schedules, inventory, and supply chain efficiency.
• Drive Lean and Six Sigma methodologies for operational improvements.
• Ensure compliance with safety, environmental, and regulatory standards.
• Develop and mentor plant teams, fostering a culture of accountability and excellence.
Qualifications:
• 10+ years of operations management experience, with 3+ years as a Plant Manager.
• Bachelor's degree in Business, Engineering, or related field; Master's preferred.
• Strong leadership, problem-solving, and communication skills.
• Experience with ERP systems and continuous improvement methodologies.
This role offers a challenging opportunity to lead a high-performing team in a dynamic
manufacturing environment.
Store Manager, The Outlet Shoppes at Atlanta
Customer Service Manager Job 49 miles from Peachtree City
STORE MANAGER, OUTLET
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur - we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.
WHAT YOU'LL DO:
Empower, develop, motivate, and work alongside team to drive results through delivering an elevated customer experience
Recruit, hire, and retain best in class talent
Deliver operational excellence in all store processes
Develop strategic plan to drive sales through business analytics and achieving productivity goals
Create foot traffic through community involvement
Demonstrate flexibility and ability to multitask in a fast-paced store environment
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
2+ years of relevant Store Manager experience as a proven leader
WE'D LOVE TO SEE:
An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
Well connected with the ability to engage; a true brand ambassador
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Strong in performance management and team development
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS:
Cross-Brand Discount
Clothing allotment
Competitive paid time off
Internal mobility across Versace, Jimmy, Choo and Michael Kors
Exclusive Employee Sales
Paid Parental Leave
401k Match
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
General Store Manager
Customer Service Manager Job 12 miles from Peachtree City
As a General Store Manager, this role will be responsible for leading, training and developing store associates to ensure high-level of meeting and exceeding company standards and KPIs. Leads operational standards, delivery of exceptional customer experience to align to profitability and increase store sales. The Store Manager will be required to hold a high-level of integrity, results driven and demonstrates a role model foundation.
Commitment Responsibilities of the role:
Increase profitability and customer loyalty to ensure the performance of KPI's and company standards meets and exceeds expectations.
Drive KPI's to meet sales targets, GMR, NPS and Sales per hour.
Audit operating procedures, maintain knowledge of company products, store procedures and promotions.
Time keeping, schedule optimization and associate record management.
Facilitate and communicate strategies to align to departmental goals - daily and weekly meetings.
Manage associate performance and assist associates with recommendations of performance improvement, by coaching, mentoring, and training.
Ensures and performs the deployment of company standards - execute leadership to drive a positive working environment, build a strong and rewarding culture.
Staffing, coaching, develop associates with continuous training to increase improvement to overall sales portfolio.
Properly staff and manage associates - reduce turnover and make certain the store is always fully staffed.
Partner with recruiting to meet hiring demands, transfers, promotions, to improve staffing levels.
Partner with Human Resources with recommendations of pay adjustments, corrective actions, and employment decisions.
Qualifications:
Associate degree, Business Administration, Preferred or a combination of related - Store Operations or Equivalent work experience.
Understanding of incentive and commission-based environment.
Effective and efficient time management, organization skills, attention to details, verbal and written communication skills.
Ability to change to meet demands of the business.
Ability to work extended hours and weekends to support store operations.
All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.
Equal Employment Opportunity Employer.
Sr. Manager, Regulatory Affairs
Customer Service Manager Job 27 miles from Peachtree City
Our client, a leading global medical device company is seeking a Senior Manager Regulatory Affairs to join their division on-site in their downtown Atlanta office.
This new team member is responsible for the management and leadership of the Regulatory Affairs department. The manager is responsible for allocating and managing department resources to accomplish department and corporate objectives.
Responsibilities:
Recruits, coaches and develops organizational talent.
Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
Creates an entrepreneurial environment.
Provides direction and guidance to exempt specialists and/or supervisory staff who exercise significant latitude and independence in their assignments.
May manage and coach a team of regulatory employees.
Keeps the organization's vision and values at the forefront of decision making and action.
Demonstrates effective change leadership.
Builds strategic partnerships to further departmental and organizational objectives.
Develops and executes organizational and operational policies that affect one or more groups by utilizing technical/professional knowledge and skills.
Monitors compliance with company policies and procedures (e.g. compliance with FDA, BSI, EEO regulations, etc.).
Makes decisions regarding work processes or operational plans and schedules in order to achieve department objectives.
Develops, monitors and appropriately adjusts the annual budget for department(s).
Develop regulatory strategies, approval schedules, and submission standards to achieve departmental and organizational objectives.
Assess proposed regulations and communicate new requirements to the organization.
Required Qualifications
Bachelor's Degree in a related field or an equivalent combination of education and experience
Minimum 9 years related work experience.
Provides direction and monitors progress of exempt specialists and/or supervisory staff toward departmental goals.
Monitors costs of projects and of human and material resources within a department or unit.
Monitors company-wide indicators such as market share and profitability.
Monitors external environment in area of technical or professional responsibility.
Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned or related functions or groups.
Facilitates others' participation in the continuous improvement program.
Investigates and solves problems that impact work processes and personnel within or across units or departments.
Develops and communicates a vision for the organizational unit assigned.
Preferred Qualifications
Master's degree
Submission / registration types and requirements
Experience working with Class III implantable devices.
Effective verbal and written communication with diverse audience and team.
Analytical thinking with good problem-solving skills.
Experience managing and leading a team.
Certification is a plus (such as RAC from the Regulatory Affairs Professionals Society).
Must be able to lead and manage multiple and competing priorities and manage programs.
Working knowledge of QSR, ISO, and EN standards. Strong working knowledge of regulatory requirements for US, EU (EU MDR), and other international geographies.
Experience with medical device software requirements and software regulations.
Ability to identify risk areas and escalate issues as appropriate.
Relocation assistance available.
Sr Manager, Global Trade Compliance
Customer Service Manager Job 27 miles from Peachtree City
The Sr Manager, Global Trade Compliance is responsible for overseeing and managing the organization's trade compliance with heavy expertise with customs programs. This includes ensuring adherence to all applicable international trade laws and regulations, developing and implementing compliance strategies, and leading efforts to mitigate risk associated with global trade operations. If you are a Terrif Engineer, this role is for you. The Sr. Manager will work closely with various departments, including legal, logistics, procurement, and sales, to promote a culture of compliance and facilitate smooth international transactions.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Regulatory Compliance: Ensure the company's compliance with all international trade regulations, including export and import laws, sanctions, and embargoes. Stay up-to-date with changes in trade laws and regulations and assess their impact on the company.
Policy Development: Develop, implement, and maintain trade compliance policies, procedures, and guidelines to ensure efficient and effective compliance across the organization.
Training and Education: Lead the development and delivery of training programs for employees on trade compliance topics, including export controls, customs regulations, and trade sanctions.
Strategic Focus: Set a global strategy to minimize duties with programs such as Trade Preference Programs, in-bond movements, and recovery of paid duties such as drawback.
Risk Management: Identify, assess, and mitigate risks related to global trade activities. Conduct regular audits and assessments to ensure compliance with relevant laws and regulations.
Relationship Management: Collaborate with external partners, including government agencies, legal advisors, and industry groups, to ensure compliance and address any trade compliance issues that arise.
Incident Management: Lead investigations into potential compliance violations and work with legal and other departments to resolve issues and implement corrective actions.
Reporting: Prepare and present regular reports to senior management on the status of the trade compliance program, including any significant risks or issues.
Team Leadership: Manage and develop a team of trade compliance professionals, providing guidance and support to ensure high performance and continuous improvement.
Customer Service: Address trade related inquiries from customers, suppliers and service providers (carriers, freight forwarders, 3PL, Customs Agents, Professional Service providers, etc.)
Global Awareness: Maintain awareness of worldwide global trade regulatory requirements primarily United States, Canada, Mexico, Central America secondary Europe, Asia, and Africa
Continuous Improvement: Continuous improvement of customs and trade compliance by using industry best practices and KPI's as metrics of performance to compare as benchmarks.
QUALIFICATIONS & EXPERIENCE
Certifications: Must have a valid US Customs Brokerage License necessary. Certified Export Specialist (CES) or Certified Customs Specialist (CCS) are a plus.
Experience: Minimum of 8-10 years of experience in trade compliance, with a proven track record of managing compliance programs in a global organization. Experience as a tariff engineer is highly preferred.
Knowledge: Deep understanding of international trade laws and regulations, including EAR, ITAR, OFAC, and customs regulations.
Skills: Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills to effectively interact with all levels of the organization.
EDUCATION
Bachelor's degree in International Business, Law, or a related field. A Master's degree or JD is preferred.
WORK ENVIRONMENT
In office 3 days per week. Tuesday - Thursday and on every 3rd week of the month the in-office schedule is Monday - Friday.
Retail Store Manager
Customer Service Manager Job 27 miles from Peachtree City
AKIRA Store Manager
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Store Manager
Location
Atlanta, Georgia
Overview:
AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions:
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing AKIRA's 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards.
Upholding and enforcing all AKIRA policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.
Qualifications:
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
Physical Requirements:
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
Ability to stand/walk for extended periods of time, including a 10-12 hour shift
Diversity & Inclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full Time
General Manager
Customer Service Manager Job 27 miles from Peachtree City
CGL is currently actively seeking a CEO candidate to lead a team and manage the daily operation of the business in the United States. This role will be crucial to develop and implement a strong sales strategy responding to the market of North America.
Responsibilities
Develop and implement the effective sales approach to connect with Key account
Manage operations and finances of business to ensure the profitability
Recruit and train new hires on business practices
Drive development of employees
Ensure that quality of work or service is regulated
Qualifications
Management and Customer Service experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
General Manager
Customer Service Manager Job 27 miles from Peachtree City
⚡ Role: Head of Project Operations
💼 Industry: Urban transportation
💰 Salary: $180,000 - $230,000 + Equity
About the Company:
I am working with a leading mobility infrastructure company focused on executing large-scale transportation projects. They're seeking a strategic Head of Project Operations to lead the successful execution of complex mobility infrastructure initiatives, ensuring seamless delivery from initial construction to full-scale operations. This leader will play a pivotal role in expanding projects in the Metro Atlanta region, driving growth while managing key stakeholder relationships.
⚡ Key Responsibilities:
Project Leadership: Oversee full lifecycle project execution, from planning and construction to operational deployment.
Stakeholder Engagement: Build and maintain strong relationships with local agencies, business leaders, and state officials to ensure project alignment and support.
Expansion & Growth: Identify and evaluate new business opportunities within Metro Atlanta, aligning with the company's strategic expansion goals.
Cross-Functional Collaboration: Work closely with internal teams-including infrastructure, operations, and business development-to drive project success.
Resource & Budget Management: Oversee project timelines, budgets, and resources, ensuring efficiency, cost control, and alignment with corporate objectives.
Risk Mitigation: Proactively identify challenges and implement effective mitigation strategies.
Reporting & Optimization: Provide regular project updates to senior leadership, documenting best practices to enhance future initiatives.
Contract & Vendor Management: Oversee contract negotiations, resource allocation, and consultant coordination to keep projects on schedule and within budget.
Innovation & Efficiency: Act as a key link between project teams and product/technology divisions, fostering innovation and operational effectiveness.
⚡ Key Requirements:
Experience: Minimum 5+ years in project management, with 10+ years of overall professional experience in infrastructure or transportation-related projects.
Industry Expertise: Background in infrastructure development, high-tech vehicle or transportation systems, rail operations, or large-scale transportation construction projects.
Preferred Experience: Exposure to supply chain management or manufacturing, particularly in autonomous vehicle integration.
Adaptability: Experience working in both corporate and startup environments, demonstrating agility in fast-paced, evolving settings.
Technical Knowledge: Familiarity with transportation infrastructure, regulatory frameworks, and public-private partnership models.
⚡ Sounds like you? Click on the ‘Easy Apply' button or send your resume directly to *************************. You can also message me directly!
Store Manager
Customer Service Manager Job 27 miles from Peachtree City
ABOUT US
For over 40 years, Brahmin has been designing luxury handbags that spark confidence in the people who carry them. Our croc-embossed Melbourne leather has been our signature since our start in 1982 and is well-loved for its one-of-a-kind texture. It all starts with a design. Each product is thoughtfully engineered for fashion and functionality. Then we hit the road to source the finest materials from around the globe. Be a part of our Retail team to assist our customers to ensure we deliver the highest quality products that stand the test of time.
Basic Purpose:
The Brahmin Leather Works Store Manager is responsible for leading, developing and supporting the store team to meet or exceed the company goals for profitable revenue growth within a retail store. This position is responsible for implementing, executing, and management of retail division directives. The Store Manager is also responsible for implementation of visual directives, development of customer base and creating a store environment which provides exceptional sales and customer service.
PRINCIPAL ACCOUNTABILITIES:
Talent Management:
Manage staff by providing timely coaching and feedback to maximize individual and team performance.
Develop and maintain positive working relationships that create a positive work environment.
Educate the store team on fashion trends and product knowledge.
Maintain two-way communication with the Assistant Manager to stay abreast of company and store information and brand initiative, as well as inform the assistant manager of all store activities.
Ensure associates meet appearance standards that professionally represent the brand while following dress code guidelines
Cultivate an environment that positions Brahmin Leather Works as an Employer of Choice.
Provide effective on boarding and support learning opportunities.
Provide clear direction to associates and appropriately delegate tasks.
Network, Recruit, Interview new candidates.
Provide timely coaching and feedback to team members when appropriate as well as manage performance issues.
Sales and Service:
Achieve sales and service metrics in key measurable areas including: DPTs, UPTs, AURs, GM % and Customer Conversion.
Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
Analyze store reports to optimize performance and take action based on business trends.
Lead by example and maintain consistent selling and service standards through communication, training and individual accountability. Identify opportunities to maximize sales and ensure financial goals achieved.
Demonstrate a high level of selling and customer service skills to achieve sales.
Service multiple customers at a time, multi-task or handle projects simultaneously.
Exhibits knowledge of industry trends and the competitors.
Building Clientele:
Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics
Ensure exceptional selling interactions that guarantee meaningful experience and build brand relationships.
Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of clients books and marketing initiatives with local businesses for store events.
Store Operations:
Plan and prioritize tasks and responsibilities to meet the needs of the business.
Maintain store cleanliness and housekeeping standards.
Protect company assets and maintain a safe work environment.
Ensure compliance to all company policies and procedures as well as local, state and federal employment laws.
Planning and execution of Brahmin brand visual direction.
Participates in and leads special projects and other duties as assigned.
Qualifications:
Lead with integrity and enthusiasm to motivate to total store achievement.
Strong drive, ambition, and passion for selling and for the overall store business success.
Must be outgoing and assertive with the ability to make store business success.
Ability to communicate professionally and in a timely matter with employees, customers, associates, and company partners.
Ability to lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
Provide clear and timely communication with corporate partners
Maintain professional appearance that reflects the brand while adhering to dress code.
Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
3-5 years of store management experience in luxury goods or a comparable retail environment with the focus on clienteling.
Bachelor's degree required
Physical requirements: Must be able to stand up to 100% of working time during a work shift standing and moving. This role involves constant moving, communicating, reaching, grabbing and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching and climbing ladders. Must be able to lift up to 40 pounds.
The describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description represents the physical activities, demands and working conditions an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities without posing an undue hardship.
Brahmin Leather Works LLC is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We strongly encourage qualified candidates of all different backgrounds to apply.
General Manager Commercial (Electronic Components Industry)
Customer Service Manager Job 50 miles from Peachtree City
Our client is a globally recognized leader in high-performance connectors and cable assemblies, serving a diverse range of industries with innovative and reliable solutions. They are seeking a General Manager - Commercial to lead all commercial activities in the Americas. This hands-on, entrepreneurial executive will drive business growth by identifying opportunities in key markets, developing strategic plans, and fostering strong partnerships with clients and industry leaders.
A critical focus will be expanding beyond the core business, particularly in the military and defense sectors, while also uncovering new opportunities in the medical field.
This role requires a dynamic sales leader with a strong technical background and a deep understanding of complex, high-performance products used in critical applications such as medical and military technology.
Key responsibilities:
Develop and execute a strategic growth plan, including business cases, target markets, financial goals, resource needs, and delivery models.
Contribute to short- and long-term sales and corporate growth strategies, including acquisitions and product development.
Support product positioning strategies to enhance brand awareness.
Lead the expansion of a key product line into the military market through strategic sales, market penetration, and customer relationships.
Strengthen sales and market presence by working with distributors, supporting trade shows, seminars, and product demonstrations.
Create compelling presentations and proposals, negotiate contract terms with customers, and collaborate with pricing and product management teams.
Identify and cultivate key market players, building strategic partnerships and maintaining strong industry relationships.
Stay ahead of market trends, competitive insights, and technological advancements to drive sales and innovation.
Provide regular sales reports, including pipeline updates, forecasts, key account insights, and market conditions
Perform other duties as assigned.
Key qualifications:
Bachelor's degree in Engineering, Business, or related field.
Proven success in sales, business development, and key account management, ideally within a growing company of comparable size.
Strong background in the electrical/electromechanical sector, with a preference for experience in connection and cable management technology.
Experience in military/defense sales, including familiarity with system integrators and key decision-makers, is highly desirable.
Demonstrated success in building and managing strategic accounts and fostering long-term relationships.
Established industry contacts and experience engaging with key players in target markets (e.g., medical, military/defense) is a strong advantage.
Expertise in direct sales, dealer networks, manufacturer representatives, and project sales.
Experience managing a business unit with P&L responsibility, aligning sales with broader organizational goals.
Global perspective with experience working across diverse cultures; background in European-owned companies is a strong advantage.
General Manager - Newnan Crossing
Customer Service Manager Job 12 miles from Peachtree City
Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
What You'll Do
Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
Drive profitable sales through forecasting and scheduling
Manages store budget for daily operations in support of the P&L
Builds highly productive teams through sourcing, selecting and developing people
Accountable for team performance through coaching and feedback.
Teaches and trains to build capabilities.
Leads the implementation and execution of all Standard Operating Procedures and initiatives
Creates an inclusive environment
Implements action plans to maximize efficiencies and productivity
Performs Service Leader duties
Represents the brand and understands the competitors
Promotes community involvement
Leverages OMNI to deliver a frictionless customer experience
Ensures all compliance standards are met
Who You Are
3-5 years of retail experience leading others
College degree or equivalent experience preferred
Demonstrated ability to deliver results
Ability to effectively communicate with customers and employees
College degree preferred
Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
Ability to travel as required
Business Acumen skills
Established time management skills
Strong planning and prioritization skills
Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Building Enclosure Group Manager / Principal
Customer Service Manager Job 27 miles from Peachtree City
What You'll Do
This is a Regional management role. The person hired for this role can sit in any of ECS' established offices in the Southeast Region (NC, SC, GA, TN, AL).
Charge of a department focused on Building Envelope
Involvement with:
Inspections of building envelopes and enclosures
Building Envelope Testing
Building Envelope Assessments
Air Leakage Testing
Construction Quality Assurance Observations
Roofing Assessments
Design Specification Review
Field Performance Testing
Building Envelope commissioning consulting
Project management, proposal and report review and preparations, and as the department continues to evolve, lead and mentor staff engineers and inspectors
Leading marketing and business development functions in this market sector
Aggressively expanding a group of engineers, architects, certified inspectors, and technicians involved with the above mentioned disciplines
Overseeing quality control, report review, and management of projects related to building facilities
Bringing established local contacts and relationships in the region with REITs, banks, insurance companies, large developers and management firms, property managers, and contractors to ECS
P&L responsibility for the department
What We're Looking For
B.Arch or M.Arch (NCARB) accredited by National Architectural Accrediting Board (NAAB) or BS in Engineering, Building Science, or related degree from an ABET accredited college/university; MA/MS preferred
8 - 15 years of experience related to building envelopes, related engineering design or inspection, including prior experience in construction and/or third party inspection activities
PE, RA, or RRO licensure or ability to obtain one within three months
Who We Are
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 2,800 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #64 in Engineering News-Record's Top 500 Design Firms (April 2024), #144 in Engineering News-Record's Top 200 Environmental Firms (October 2024) and #28 in Zweig Group's Hot Firm List (June 2024). For additional information about ECS click here.
We love our employees and we show this through providing some great benefits, including paid time off, health and other insurance plans, retirement and college savings plans, and more. Click here to learn more about the great benefits at ECS.
ECS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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Store Manager
Customer Service Manager Job 38 miles from Peachtree City
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager:
You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success.Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program.
What You'll Do As An Assistant Manager:
You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
How we reward you:
Free meals at work while working at Panda
Generous compensation package with bonus opportunities
Discounts at theme parks, gym memberships, and much more
Full medical, dental, and vision insurance**
401K with company match
Paid time off and paid holidays**
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships**
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance**
Pre-Tax Dependent Care Flexible Spending Account**
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to Human Resources.
Part Time Retail Store Assistant Manager
Customer Service Manager Job 46 miles from Peachtree City
Your Role...
By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Assistant Manager will lead their team to fulfil Blick's commitment to our customers, the Arts, and our local communities. Responsibilities include,
Direct and oversee the overall operations of the retail location.
Increase sales volume, upholding customer service values, develop and maintain customer and school relationships, maintain proper stock levels, maintain inventory replenishment orders, special orders, and factory direct drop shipping orders.
Assists the Store General Manager with the House Account Program including, but not limited to, processing House Account orders, contacting Account customers, and maintaining customer relationships.
Oversee all aspects of inventory such as: Vendor Direct and Special Orders, Min/Max Changes, Inventory Adjustments, Weekly Cycle Counts, Store Transfers, RTVs, and shipment processing.
Maintain company POGs, display and signage compliance, cleanliness standards, and supply orders.
Pre-Inventory coordination of store including creation of store map, section labeling, pre-count assignments, product bundling, labeling all non-scan product, staff assignments for inventory, completion and transmission of all post inventory count forms.
Ensure compliance to all Loss Prevention and Safety measures, Dick Blick Company Policies and Procedures, and operational controls.
Shift supervision, including opening and closing the store, managing payroll, creating weekly schedule, staff tasks and duties assigned on a daily basis.
Interview candidates for open non-exempt associate positions.
Solve associate issues in partnership with other members of management.
Execute the training of all store associates on Blick Onboarding Training, Sales Training Program, promotional events, and Featured Products.
Communicate and maintain daily, weekly, and monthly sales goals for all associates.
Coordinate marketing programs at store level along with ensuring compliance to National Marketing programs.
Understand and manage the financial well-being of the store using the annual budget and monthly Profit & Loss reports.
Oversee ordering of store supplies through retail purchasing and monitor expenses.
General Requirements:
Ability to work both independently and in a team environment.
Excellent Communication Skills.
Willing and able to relocate for future opportunities if required.
Is willing and able to work a minimum of two nights per work week. Must close Friday and Saturday a minimum of one weekend per accounting period, minimum of one Sunday per accounting period.
Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
Regular attendance in accordance with the attendance policy.
Competencies:
Elevates Service Standards
Leadership
Champions Core Values
People
Operations
Supervisory Responsibility:
The Assistant Manager directly and indirectly supervises personnel within their store location.
Physical Demands:
Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
Prolonged walking, standing, and climbing ladders.
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Qualifications:
High School Diploma, College preferred but not required.
One year of previous retail management experience or one year of employment with Blick.
Demonstrated superior sales performance throughout career.
Computer literate, including Microsoft Word and Microsoft Excel.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Rate:
The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.
$19.00 - $21.00 per hour + Sales Incentives
Benefits Include
401K & Profit Sharing Plan
Incentive Bonus Plans
Paid Time Off
Employee Discount
Who we are...
Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.
Our Mission...
At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
Customer Services Manager
Customer Service Manager Job 49 miles from Peachtree City
We are currently hiring for a Global Technology Services Manager. The position is onsite at our Atlanta facility (Duluth, Georgia). Function The Global Technology Services Manager will manage the Global Technology Services team against agreed service level agreements and/or other set criteria which could exist across various divisions in a region or named accounts.
Key Responsibilities
* Manage a team of (remote) technical support engineers and ensure that agreed targets are met and appropriate qualitative standards achieved.
* Develop and implement robust processes to ensure that a high-quality service is provided to both internal and external customers.
* Prepare related reports for management to monitor costs, revenue, or related metrics.
* Implement methodologies to improve first call resolution.
* Ensure processes are adequately executed.
* Guide team members towards a customer-centric approach.
* Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.
* Analyze technical support desk activity and make recommendations for increased organizational efficiency and effectiveness.
* Handle escalation of service issues from customers, service partners or internal contacts.
* Organize assistance from other parts of the organization.
* Ensure customer communication and define all required actions to regain customer confidence and satisfaction.
* Interface with Field Service Team, R&D, and product management, as well as Sales & Marketing, in order to ensure timely resolving of customer problems.
* Implement staffing and scheduling models to ensure guaranteed coverage to the business.
* Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support.
* Provide regular performance coaching of staff to ensure highest levels of performance for the team.
* Participate in svc related improvement projects or becomes specialist in a certain domain
Education:
* Bachelors, Masters degree, or equivalent experience
Experience:
* Min 5 years experience in service environment
* Minimum 2 years experience as a people manager required
Competencies:
* Good technical basis and product knowledge
* Independent with excellent communication skills dealing with customers and other (internal) stakeholders
* Aptitude for critical thinking and improvement suggestions
Are you excited to dive into a new challenge?
Don't hesitate to apply!
Nearest Major Market: Atlanta