Customer Service Manager Jobs in Littleton, CO

The goal of the Client Services Lead/Support (dependent on experience) position is to coach, facilitate, manage, execute and advise on a breadth of financial and non-financial activities associated with our high net worth clients'. A successful candidate in the role will be able to quickly create a trusted relationship with the client, other advisors, family members, etc. Full time permanent 100% in office role. MUST HAVE STRONG SERVICING OF CLIENTS BACKGROUND! Client Services Lead/Support Overview · Be an active participant of a dynamic client service team, solving complex family office problems with the strictest confidentiality · Participate in brainstorming sessions on complex client strategies. · Manage detailed execution of tax, estate, investment, entity, etc. strategies. · Support Accounting Analysts in client bill payment requests, ensuring timely and accurate execution. · Facilitate and/or assist in client meeting preparation and follow-up. · Perform cash flow and financial planning analyses, including reviewing clients' cash, liquid, illiquid, holdings and investment allocations. · Communicate with clients in a professional, clear and concise manner Coordination & Project Management · Coordinate with third parties including: brokerage firms, banks, accountants, insurance agents, attorneys, trustees, real estate agents, etc. · Analyze, manage, execute and follow-up on cashiering requests including checks, wires, deposits, journals and ACH transfers. · Assist with client tax planning and annual tax return preparation including gathering tax documents for clients' accountants, processing payments of income and property taxes, and overall coordination. · Coordinate private client loans by managing promissory notes, tracking loan activity, and providing clients and accountants with status updates. · Manage and maintain the organization of client information within financial planning systems, CRM databases, online filing cabinets, etc. · Work with the internal team to ensure reports and personal/business financials are accurate. · Prepare needed forms for new bank, brokerage and bill pay accounts, obtaining signatures and following-up on account setup as needed. · Assist with establishing various entities for clients filing/ tracking necessary paperwork related to those entities (primarily LLCs and Trusts). · Manage clients' private investments by preparing forms as needed, following-up on documentation, notifying various third parties, and coordinating with clients. · Ensure timely insurance renewals and payments for clients. Candidate Requirements: · Commensurate relevant experience. Financial or adjacent industry preferred. · Degree from a top tier university. · High attention to detail and organizational acumen. · Polished presence and ability to communicate clearly in person and electronically. · Ability to manage a significant workload (we compensate at the top of the market). · Able to balance multiple non-congruent tasks with an eye for proper prioritization. · Curiosity and willingness to learn something new. About Us: We value your story, how you got here and where you are going. We work diligently to build and maintain the appropriate structures, tools and support for every client's uniquely evolving financial universe, and we have a story of our own. We founded the Financial Firm in 2005 to fill a void of services that we personally experienced as clients. Everyone wanted to manage our money - no one wanted to help with the often confusing and time-consuming realities of having wealth. With more than a decade of service to families across the country, we possess the knowledge, experience, and skills that are vital to creating and managing multiple complex family offices. To us, “family office” is not an add-on, it's who we are! MUST BE LOCAL AND HAVE 3-5 YEARS OF FINANCIAL SERVICES BACKGROUND (NOT MORTGAGE OR LOAN SERVICING). WILL NOT HOLD LICENSES. Will be working with individuals not companies.

Job Introduction: Does being in charge of multiple, customer-focused departments sound like a role you would fit perfectly in? Does being responsible of a total team sound like it's up your alley? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy choices in one of the fastest growing retailers is up your alley - then we need YOU to join our winning team at Sprouts Farmers Market as a Grocery Manager! Overview of Responsibilities: At Sprouts Farmers Market, the Grocery Manager is responsible for the sales and operation of multiple departments including- Grocery, Dairy, Frozen Food, and the Beer/Wine. Ensure that products are handled properly, rotated to ensure freshness, and that date controls are performed Control costs by constantly monitoring and improving operations to increase profitability- manage labor costs and reduce loss due to shrink, damage, and pilferage Assist in the preparation of store for physical inventory counts Assist or oversee the unloading of trucks from our distribution centers, and verify all deliveries against invoices, notes shortages, and overages and report them to the appropriate supplier Manage ordering, compliance, sanitation, back-room inventory, and department safety Engage and evaluate team members through coaching, feedback, and one-on-one development discussions, and make recommendations on merit increases via completing the bi-annual performance review process. Regularly attend and participate at in-store meetings. Recruit, hire and make promotion/transfer decisions in collaboration with the Store Manager. Confidently exercise independent judgment to address Team Member concerns. Take and document corrective actions when needed, including collaboration with business and HR partners in managing performance to include coaching, counseling, progressive discipline, suspension, or termination when needed. Ensure maximum productivity and efficiency by creating and adjusting schedules and staffing levels. Communicate standards, expectations, policy changes, and product knowledge to team members. Lead a team that collaborates to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receive. Serve as a Key Carrier for the store and/or act as a Manager on Duty (MOD) as needed. Qualifications: To be a Grocery Manager at Sprouts Farmers Market qualified candidates must: Be at least 18 years of age and possess 1 year managerial or supervisory experience which includes responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry

Salary Range USD $90,000.00/Yr. - The Job in a Nutshell:The Store Manager is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff. Applications are accepted by the date below, which may be updated if the hiring timeline is extended.03/12/2025 Responsibilities Recipe for Success: Customers are greeted and serviced per company standards of World Class customer service and staff are also trained on how to give exemplary customer service. All company managers are expected to be professional at all times and provide appropriate leadership for the staff and the store. Leader effectiveness requires treating people decently while at the same time successfully motivating them toward high performance in their work. Managers are expected to show the highest level of respect and integrity in their day-to-day actions with employees, customers, vendors and outside contacts. Customer complaints are handled appropriately and per company policy. The store is inviting and shoppable. Products customers want to buy are in-stock. Special orders are handled appropriately and per company policy. Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time. Training staff on how to give exemplary customer service and ensuring staff is held accountable. Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. The Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in: Store and department sales and Sales per Labor Hour Ratio Average Ticket, Customer Count, Cost of Goods Sold for Produce and EBITDA Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins. Ensures perishables are rotated and stocked per company standards. Mark-downs are managed per company standards. Viewing the store as a whole and assisting customers in all areas of the store. Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. Store personnel are trained, assigned tasks, and held accountable to accomplishing tasks. Master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner. Tasks are assigned on a daily basis using company tasks sheets and monitored appropriately. Partners with department managers to share staff to accomplish tasks as needed on a daily basis. Trains and monitors the staff to ensure that they view the store as a whole and be prepared to assist customers in all areas. Partners with department managers to cross-train staff to accomplish all needed tasks. Partners with staff to ensure adequate product knowledge to meet customers' needs. Completes and conducts all store staff performance evaluations with input from the department managers. Grants wage increases when appropriate in accordance with company standards. Interviews and hires for store needs with input from department managers. Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources. Maintains clear and direct communication with store staff. This includes conducting monthly staff meetings and posting company information and announcements. Responsible for ensuring safety guidelines are followed at all times. Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse. Ensures that all Ultimate edits are made in a timely manner. Proactively hires, trains and develops store staff, department managers and Assistant Store Managers to move into future store management positions (at their own store and at other stores). Effectively trains new store management in proper store and department operations. He/she encourages staff to increase their nutritional and product knowledge and trains on new products and nutrition. He/she answers (and ensures store staff answers) customer questions per company standards. Monitors all departments and holds department managers accountable for store operational duties. Successfully completes operational responsibilities (daily schedules, checklists, opening and closing store duties). Ensures store paperwork and reports are completed in a timely manner (including Monthly Manager's Report). Efficiently and accurately completes the DSR and Manager's Cash. Communicates all issues with home office and ensures issues are resolved. Maintains store appearance and cleanliness. Responds quickly to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks. Work schedule is based on store needs which includes evenings and weekends. The Store Manager is typically scheduled for 45 hour per week; however, he/she is responsible for ensuring the store is properly covered which may require more hours. Store Managers should be on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time. Supports decisions made by home office and listens to directions from home office, following through and correctly performing the job assigned. Reads and follows communications (memos, faxes, emails) from home office. Remains flexible to changing work demands in order to accomplish goals. Although this is a general outline of job responsibilities all employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive. Qualifications Recipe for Success: High school diploma or GED is required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus Able to manage changing priorities Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law. Must be able to obtain forklift certification. Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand Possesses excellent customer service skills Is highly organized with great attention to detail and take direction and follow through Must be cashier trained Proficient in MS Word, Excel and Outlook This is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description. Here's an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future: All Crew Members Birthday Bonus Pay Vitamin Bucks (up to $2,080 earned as store credit annually) Holiday Pay for 5 Holidays - Stores Closed Paid Time Off (sick days and vacation) that Increases with Tenure Paid Nutrition Education good4u Crew Member Discount {N}power Program (customer appreciation and rewards program) Regular, Scheduled Pay Increases Advancement Opportunities and Career Development Health and Wellness Program Employee Assistance Program (EAP) Employee Referral Program Full-Time Crew Members (30+ hours/week) Medical, Dental and Vision Insurance Paid Parental Leave Paid Medical Leave (through company paid short-term disability insurance) Company Paid Short-Term Disability Insurance Company Paid Life Insurance Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance Retirement Savings Plan (401k) with discretionary Company Match Healthcare and Dependent Care Flexible Spending Account (FSA) Health Savings Account (HSA) with Company Match Diversity Statement At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization. At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive. Physical Capabilities and Environmental Demands: N = Never O = Occasional; 1-33% of time F = Frequent; 34-66% of time C = Constant; 67-100% of time Physical Requirements: Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift. Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs. Must be able to occasionally use the computer for data entry and use of mouse. Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift. Must be able to frequently to reach above chest. Must be able to occasionally sit, squat, kneel, and climb as needed. Environmental Requirements: Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite. Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress. #SM

*** W2 Contract Only - No C2C - No 3rd Parties *** Customer Retention Specialist Contract Length: 6-month contract-to-hire Setting: Hybrid - Must report to the office at least 3 days a week but can work remotely otherwise. Overview: Responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts. Key Responsibilities: Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services. Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction. Independent Decision-Making: Resolve customer needs independently and effectively. Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service. Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points. Documentation: Maintain detailed records of customer interactions and activities in Salesforce. Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn. Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience. Content Development: Identify, create, and deliver content to support customer adoption and engagement needs. System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness. Required Skills and Experience: Customer Focus: Strong customer-centric and growth mindset. Retention Expertise: Experience in customer service and retention. Listening Skills: Excellent active listening and empathy to understand customer perspectives. Problem-solving: Strong analytical skills and a solution-oriented approach. Negotiation: Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Communication: Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely. Interpersonal Skills: Strong ability to collaborate with stakeholders and customers at various skill levels. Trustworthiness and Professionalism: Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor. Education and Experience: Educational Background: Associate's degree or equivalent. Professional Experience: 5+ years of practical experience in customer service and retention. Salesforce: Proficiency in using Salesforce to document and manage customer interactions. Additional Requirements: Language: Spanish speaker preferred. Top Skills: Customer Relationship Management: Proficiency in managing relationships with clients to enhance customer satisfaction and loyalty. This includes understanding customer needs, addressing concerns effectively, and maintaining regular communication to foster a positive ongoing relationship. Analytical Skills: Ability to analyze customer data, usage patterns, and feedback to identify trends and insights that can inform retention strategies. This includes using data to predict customer behaviors and developing targeted interventions to improve retention rates. Problem-Solving Skills: Expertise in identifying and resolving issues that may lead to customer dissatisfaction. This includes troubleshooting technical problems related to the software, as well as resolving broader service or billing issues that might impact customer retention.

Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management, lifestyle management, wealth and estate planning, trust services, and philanthropy services. We have 20+ office locations and more than $150b in Assets Under Advisement and Administration. The number of Pathstone team members has more than doubled in the past five years. As a Certified B Corporation, Pathstone seeks to make a difference in the lives of our clients and their families as well as to offer a positive and supportive work environment for our employees. Our team members are encouraged to pursue their passions by serving on committees and initiatives addressing topics of importance to our business. Our talented people are our greatest asset and therefore we offer a competitive, comprehensive, and flexible benefits program that helps meet the needs of our team members and their families. Pathstone's benefits include comprehensive medical, vision, and dental coverage, flexible spending, flexible PTO, life insurance, education support, 401k plan, parental leave, and more. Qualifications: Bachelor's degree in related field is required (Business, Finance, Accounting, Economics). CFP (preferred). Prior experience in the financial management industry of 4-7+ years is required. The ideal candidate will possess strong analytical, quantitative, problem-solving, and client service skills. Being detail-oriented and understanding time-sensitive issues are extremely important, along with having solid PC and Microsoft Office suite skills, particularly Excel. Being comfortable speaking with clients and their other professional relationships concerning money movement, account openings, trades within accounts, and basic daily operations is a plus. They will need to show a positive attitude and initiative in all aspects of the position, as well as demonstrate the ability to prioritize tasks in the face of competing demands. At the same time, they should enjoy learning and growing and be motivated to take on new challenges. Strong verbal and written communication skills are important to the role. Basic understanding of investments including mutual funds, separately managed accounts, and alternatives is important. Job Description: Support our Client Advisory Team in all manners of client service, daily operations, and special projects, which can include preparing performance analysis, investment manager background work, and client presentation material. Advisory positions are a career path lending to increased client engagements and complexity over time, while supporting Directors and Managing Directors across the firm. This role supports the firm's Boulder/Denver offices. Job Responsibilities: Provide support to a Client Advisory Team in the communication and implementation of client investment strategies. Communicate with clients directly via phone, zoom, and in-person meetings, and be the first point of contact for client inquiries, solving problems, and proactively meeting clients' needs. Draft letters of instruction, complete account applications, manager agreements and fund subscription documents, organize supporting documentation, and follow the process through in tandem with the firm's Capital Markets Group. Act as information provider to accountants, banks, investment managers and other professionals also supporting clients. Due to the required expertise in all client operational matters, this role will serve as additional support in the quarterly reporting process, specifically in reconciling and otherwise reviewing client reports. Be a mentor and resource for Associates and Senior Associates on operational matters, such as recon, reporting, account opening/transfers, etc. Series 65 or 66 is required upon 90 days of employment. This role is required to be in the office four days a week. The time can be split between our Denver and Boulder offices. Pathstone is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Job Title: IT Client Services Manager Type of Work: In office Schedule: Monday to Friday from 8 am to 5 pm Type of Contract: Permanent Pay Rate: $102,000 - $116,000 (Bonus Eligible) Description: The Client Services Manager is responsible for overseeing the day-to-day operations of a Level 1 Service Desk and a small internal team of Desktop Engineers. The role requires managing the support team's activities and optimizing end-user support processes. You will also ensure adherence to service level agreements (SLAs) and implement improvements for user satisfaction and system security. Strong leadership, technical proficiency, and a customer-first mindset are essential for success in this position. Responsibilities and Duties: Oversee daily operations of the IT Service Desk to ensure prompt resolution of support tickets and strict adherence to SLAs. Develop and enforce service desk procedures based on industry frameworks (e.g., ITIL). Monitor and report on service desk performance, identifying trends and areas for improvement. Ensure proper utilization of service management tools for ticketing, knowledge bases, and reporting. Collaborate with IT teams to align support strategies with business needs. Implement automation tools and self-service technologies to enhance service efficiency. Partner with vendors to ensure timely and cost-effective procurement of IT equipment. Maintain asset management policies and procedures for accurate tracking of equipment. Regularly collect customer feedback and use it to enhance service desk operations. Conduct performance reviews and provide mentoring for staff development. Cultivate a high-performance, collaborative team culture focused on superior customer service. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. Minimum 5 years of experience in IT support, with at least 2-3 years in a leadership role. Proven experience in managing outsourced IT vendors. Familiarity with ITIL or other service management frameworks. Strong leadership and interpersonal skills, with the ability to motivate and guide a team. Proficient with service desk tools (e.g., ServiceNow, Zendesk) and ITSM best practices. Excellent problem-solving skills, especially in high-pressure situations. Knowledge of IT infrastructure, networking, software, and hardware. Ability to manage multiple priorities and meet deadlines. Skills: Strong leadership and team-building capabilities. Excellent verbal and written communication skills. Proficiency in IT service management tools and ticketing systems. Ability to work collaboratively across teams and departments. Strong analytical skills to identify performance gaps and improve efficiency. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT IND2

Plant Manager - Aerospace Manufacturing 📍 Arvada, CO | 💰 Up to $180K + Benefits Are you a seasoned Plant Manager with aerospace manufacturing experience? This role offers the chance to lead a high-performing team, drive operational excellence, and play a key role in precision machining and government contracts. Key Responsibilities: Oversee all plant operations, ensuring efficiency, quality, and compliance with AS9100 standards. Lead a team of 18+ employees, managing Operations, Supply Chain, Production Control, and Quality. Drive Lean and Six Sigma methodologies for continuous improvement. Balance commercial and government programs, optimizing workflow and schedules. Collaborate cross-functionally with Program Management, HR, and Finance. What We're Looking For: ✔ 15+ years' experience, including 3-5 years in plant management. ✔ Strong background in aerospace manufacturing and machining operations. ✔ Experience with ERP systems (JobBoss/ECI preferred), supply chain, and financial oversight. ✔ Proven leadership in high-pressure, fast-paced environments. ✔ Expertise in Lean, Six Sigma, and process optimization. Why Join Us? ✨ Competitive salary up to $180K + incentives ✨ Comprehensive benefits (health, dental, vision, 401K match, PTO) ✨ Collaborative, growing aerospace environment 📅 On-site, 5 days/week | 🚀 Apply now to make an impact!

STORE MANAGER, OUTLET WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur - we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution. WHAT YOU'LL DO: Empower, develop, motivate, and work alongside team to drive results through delivering an elevated customer experience Recruit, hire, and retain best in class talent Deliver operational excellence in all store processes Develop strategic plan to drive sales through business analytics and achieving productivity goals Create foot traffic through community involvement Demonstrate flexibility and ability to multitask in a fast-paced store environment Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 2+ years of relevant Store Manager experience as a proven leader WE'D LOVE TO SEE: An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic Well connected with the ability to engage; a true brand ambassador Customer service obsessed; ability to sell with a passion for styling and love for fashion Strong in performance management and team development Technologically savvy individual with an entrepreneurial spirit THE BENEFITS: Cross-Brand Discount Clothing allotment Competitive paid time off Internal mobility across Versace, Jimmy, Choo and Michael Kors Exclusive Employee Sales Paid Parental Leave 401k Match At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. * Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. * The pay range for this position is $61,000 - $84,000 What you'll do * Drives operational excellence * Creates an environment that cares for our frontline team members and celebrates the team successes * Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies * Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service * Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors * Promotes an environment of mutual respect and trust between frontline team members * Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity * Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance * Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels * Ability to work extra hours when there are operational needs * Ability to work rotating shifts including weekends, holidays and days-off All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience * Previous airport customer service experience * 2 years experience leading others * Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems * Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. * Strong decision making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. Additional Locations: None Requisition ID: 77856

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare, this is your opportunity, no healthcare experience required. The Customer Service Manager will work in clinic to educate customers on treatment options and provide best in industry customer care. What you'll do Deliver stellar customer experience, by building rapport and credibility with customers. Be able to overcome customer objections and effectively promote Serenity's treatment options. Passionately educate every customer about unique FDA approved treatments. Assist with creating a positive environment for staff and patients. Be willing to learn a variety of roles and help out as needed. What we're looking for High school degree or GED At least 3 years of experience in a fast paced, customer-facing role Customer service focus to help others improve their lives Ability to connect with people and positively influence decisions What you'll get The opportunity to launch a career in healthcare with a company that has grown over 130% year over year for 7 years Mentorship and guidance in an impactful career in healthcare Great benefits - Serenity covers 90% of healthcare premiums (medical, dental and vision) Paid time off - 20 days annually (PTO and paid holidays) About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients In accordance with Colorado's Equal Pay for Equal Work Act this position has a salary of $60k annually. *This position is contingent on successfully completing a criminal background check upon hire.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple. Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.The Enterprise Customer Success Manager's (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM's are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer's goals. This role requires availability for a 9:00 AM - 6:00 PM CST shift and will focus on supporting our West Coast book of business. What you can expect to do in this role: Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices Understand and promote the value of Jamf products and services to customers Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning Work with customers via phone and email to understand critical goals, challenges, and key performance indicators Partner cross-departmentally to advocate customer needs/issues Identify and facilitate opportunities for customer growth and engagement with Jamf Other duties and special projects as assigned What we are looking for: 1+ years of experience with Apple products in a professional setting (Preferred) Experience communicating technical topics to both technical and non-technical audiences (Required) 2+ years of experience with customer-facing account management (Required) Proven ability providing successful outcomes to high touch and high value customers (Preferred) Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Team player with proven ability to execute across a cross-functional team Strong attention to detail Ability to multi-task and prioritize duties Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer's renewal How we help you reach your best potential: Named a 2024 Best Companies to Work For by U.S. News Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world. We put people over profits - which is why our customers keep coming back to us. Our volunteer time off allows employees to support and give back to our communities. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes). Over 100,000 Jamf Nation users, the largest online IT community in the world. #LIREMOTE The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range$55,100—$117,400 USD What is a Jamf? You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust. We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The CSA National Account Manager is the primary contact for Power Systems Product Support National Account Customers for all parts and service, EPG, and Petroleum business in a manner that reflects the company's vision of working as “One Professional Team.” The CSA National Account Manager supervises the staff that manages the Customer Service Agreements (CSA) and personally calls on National Accounts customers to gain additional engine rebuilds, engine repairs, and CSA's that are not covered by our current Power Systems Product Support team. The goals of the National Accounts Manager are to offer the lowest possible operating cost/hour to the customer, minimize customer downtime, and merchandise, and sell all applicable products to oil and gas users. Pay Rate: $70,212.99 - $96,548.42 AnnuallyPay rate is dependent upon education & experience. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Quotes repair options outlining Wagner options Assists territory PSSRs with quotes for regional operations Serves as the contact point for facilitating emergency calls and responses, as needed Manages the budget and financial status Promotes CSA program and initiates program administration within Wagner Creates and maintains profiles on all major parts and service competitors Compiles and maintains customer call lists Manages expense reports Works with branches to provide consistent order pricing to customers Serves as the primary contact for National Account engine rebuilds and CSAs Provides accurate and timely response to customer needs Provides proactive communications with the Product Support Manager regarding all pertinent issues with dealers, customers, policies, warranties, or equipment Promotes all available programs offered by Wagner Power Systems as appropriate for the customer Prospects for new users and applications for products and services Conducts periodic basic machine inspections to recognize parts and service sales potential Assists with developing standards for Power Systems National Preventative Maintenance service work Other duties as assigned by manager Supervisory Responsibilities: Direct reports include: National Account Coordinators, National Account Supervisors Hires, trains, and directs the work of National Account Coordinators and National Account Supervisors Provides on-going performance feedback, and writes and conducts the annual performance reviews Required Education and Experience: High School Diploma or GED College-level business courses preferred 5+ years' experience in the Power Systems field with previous sales experience 5+ years administrative/clerical experience 5+ years customer service experience 5+ years sales experience 5+ years supervisory/management experience Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills Safety & Product Knowledge Ability to manager work order processes Creative problem solving skills Basic knowledge of Microsoft Outlook Intermediate knowledge of Microsoft Word and PowerPoint Advanced knowledge of Microsoft Excel Work Environment: Noise: Moderate Indoors and Outdoors Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

A great career opportunity Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. csm At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.

We are searching for a professional customer service manager who speaks English and Spanish. This position is for a fast paced, high call volume environment for one of our clients. This client handles calls from both business customers and consumers. The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold. This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States. Job Description The Customer Service Manager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product. This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures. The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events. Some days, this Call center receives 100+ phone calls per day and the CSR Manager needs to be VERY hands-on to help answer phone calls and deal with escalated issues. Responsibilities: Provide ongoing leadership in a multi-product Customer Support environment. Staff Management for 4-5 people in CSR team Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures. Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations. Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking. Organizational Support Perform process management by identifying outdated processes and documenting new processes. Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes. Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers. Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place. Ensure customer satisfaction as it relates to all elements supported by Customer Services. Ensure proper quality controls and tests are in place for those items. Handle any escalated customer issues , and ensure internal escalation processes are being adhered to. Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness. Oversee the implementation and maintenance of CS tools Ensure quality case management through Salesforce or other CRM Qualifications Experience Required At least three years of management experience required, with strong preference given to candidates with management experience in customer service Must have at least three years of experience working in a customer service environment Preferred: Bilingual in Spanish Skills Ability to lead and advocate for a team Excellent customer service skills Excellent verbal and written communications skills Ability to learn new, technical concepts and products quickly Ability to build and maintain strong, reliable relationships Strong at problem-solving and attention to details Effective time-management, planning and organizational skills Aptitude to effectively prioritize and complete multiple tasks Capable of working collaboratively with others in a team Ability to think and adapt in an ever-changing environment Proven talent to deliver high-quality, result-based work Education and Experience: Bachelor degree in related field, or equivalent in experience required Additional Information All your information will be kept confidential according to EEO guidelines. Bilingual candidates who are Spanish Speaking are encouraged to apply Location: Denver office-Located in North Denver Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work Benefits: Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc. This position requires a drug test, background check, and reliable transportation. Interview Process : 1. Phone Interview with Recruiter and In person meeting Phone Screen with CSR Manager and HR Director 2. In person interview with CSR Manager, HR Director, and Management Team Start Date: Immediate pending clear background check and drug test

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries and start helping our customers push the limits of what's possible in their world of motion. Wazee Crane, a division of the Timken Company, has an opening for a Customer Service Manager at its Broomfield, CO location. The Customer Service Manager is responsible for managing all customer-related activities related to sales generation, technical estimating, quote management, and customer communication. This position is responsible for fostering customer relationships, following up on quotations, and generating sales leads to ensure the company meets its revenue growth objectives. This position also manages a team of customer service analysts and reports into the Engineering and Customer Service Manager. Essential Responsibilities Customer Service Oversee all customer-related activity Manage customer service team Generate order progress reports as requested by customer Coordinate customer visits based on order requirements Serve as factory liaison to customers for specific orders Ensure timely response to all customers' needs and requests Other duties as required Quoting Perform technical estimating duties; collaborate with engineering team as needed Ensure competency and accuracy of technical estimates Review estimates created by customer service team Generate quotes based on customer inquiries, technical estimates, and engineering specs, verifying all information needed for accurate delivery Follow up on all open quote opportunities to maximize bookings Ensure that all customer quality and commercial terms and conditions are properly recorded in order entry information and that the factory meets those requirements Perform necessary customer presentations during customer visits to facility Inside Sales Maintain comprehensive knowledge of company's capabilities, services, and products Assess customer needs, oversee engineering specifications, and convert customer opportunities into profitable sales Maintain existing sales and services, while implementing sales strategy and tactics to assure market growth Identify and implement new methods of lead generation Minimum Qualifications Bachelors degree in business or related field 7 years of experience in customer service; 12 years preferred 5 years of experience leading a team;prior management experience preferred Familiarity with quote generation in ERP system required 5 years of experience working in a manufacturing setting preferred Industrial machinery sales experience preferred Technical estimating experience preferred Skilled in MS 365/Office Suite Key Attributes Customer service oriented Multi-task, identify priorities, and meet deadlines Professional verbal and written communication skills, in person, and on the telephone with all levels of customers, suppilers and internal support teams Effective problem identification, analysis, and resolutions skills Excellent organizational skills Delegate and direct workflow Demonstrated ability to perform as part of a team, with the ability to lead or work independently as required Ability to manage time and priorities for maximum efficiency with available resources Display entrepreneurial spirit and quickly adjust to changing market conditions Possess high energy level and ability to manage a multitude of tasks concurrently Work Environment This position works 5 days per week on-site at our Broomfield, CO manufacturing facility Work schedule is generally 7 a.m. to 4 p.m. Monday - Friday. The yearly compensation for this role is $86,500- $119,000, is commensurate on experience and education, and could pay more or less than the posted range. This full-time position is eligible to participate in the company's short-term incentive program, paid time off plan, 401k, and comprehensive benefits package including medical, dental, and vision. Qualified candidates can apply for this position by clicking on the link located in the job posting at ********************** This position will be posted until September 30, 2024 or filled. All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

(Full Time, Non-Exempt) Application Closing Deadline: For best consideration, please submit your application materials by 4:00 p.m. March 31, 2025 Hiring Range is $41,159 to $46,372 annually based on qualifications, education and experience as it relates to the position. Position will primarily work a Tuesday to Saturday schedule mostly afternoon/evening shifts. Position Summary: Under the supervision of the Recreation Manager of Customer Service, this position is responsible for providing exceptional leadership, customer service and supervision at the assigned location. Primary responsibilities include oversight of all front desk operations and providing general facility supervision. In addition, this position will work with frontline staff at multiple Recreation Centers in various capacities to ensure that operations are consistent across the board. The job requires schedule flexibility to ensure coverage and is primarily responsible for evening shifts to provide leadership and supervision at the facility. Essential Duties: * Manage facility front desk operations with a strong focus on customer service, facility cleanliness, safety, and staff productivity to ensure a high quality of services. * Hire, train, schedule, supervise and evaluate assigned staff; provide or coordinate staff training, regular staff meetings and work with employees to correct deficiencies. * Regularly cross train staff at multiple Recreation Centers on Point of Sale, Registration, and Facility Scheduling software. * Review and approve bi-weekly timesheets and work directly with payroll to resolve any pay issues. * Responsible for maintaining and tracking CPR certifications of frontline staff. * Provide general facility leadership and supervision in the absence of the Recreation Manager. * Multi-task by performing customer service representative duties, approximately for 50% the time, while also completing other work assignments. Open and close the facility and maintain flexibility to cover a variety of shifts to ensure adequate coverage. May also be required to assist at other District facilities. * Maintain records and generate reports as directed, including but not limited to weekly/monthly reports, facility usage reports, payroll documentation, incident/accident reports, cash reports, monthly passes and personnel evaluations. * Remain visible and regularly interact with patrons, special groups, and members of the public. * Provide superior customer service, resolve complaints and respond to inquiries in a timely manner. * Respond to facility related emergencies such as evacuations, medical emergencies, suspicious behavior, etc. Complete incident and accident reports, and follow up accordingly to District procedures and requirements. * Complete routine walkthroughs of facility and locker rooms and resolve facility hazards. * Oversee facility rentals at assigned locations including responding to inquiries, completing bookings and collecting payment. * Enforce a high level of operation and risk management standards through combination of staff training, adequate procedures and regular review. * Ensure that facility rules and safety standards are followed while providing excellent customer service. * Maintain a high level of communication through effective in-person and written methods, including a weekly staff memos and quarterly staff meetings. * Keep abreast of Center and District events, programs, schedules, systems and policies and procedures to effectively share information with customers and staff. * Work cooperatively with staff and support various programs by assisting with their facility and program needs. * Supervise front desk cash handling, including reconciling cash drawers, completing cash reports and maintain petty cash. * Communicate issues/complaints to supervisor as needed. * Assist with facility maintenance including room set-ups and tear downs, light custodial responsibilities, etc., as needed. * Responsible for purchasing, pricing, inventory and regular reporting pro-shop items, drop-in athletic equipment and office supplies. * Monitor general operations budget and keep within approved budget. * Ensure the general security and safety of the facility including control of keys, petty cash, and security monitoring system in conjunction with the Recreation Manager. * Attend facility, department and district meetings and trainings, as well as may serve on a variety of District wide committees. * Attend work on a regular, reliable and punctual basis; sub for co-workers when available; is responsible for securing substitutes for shifts unable to work. * May be required to work special events and/or after hour rentals as necessary. This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required. Education and/or Experience: * Must be at least eighteen (18) years of age with a High School diploma or GED equivalent. * Minimum two (2) years of experience in recreation, customer service, or other closely related field. * Minimum one (1) year experience in a supervisory or lead capacity required. * Combination of education and experience will be considered. Licenses, Certifications, and Other Requirements: * Current certifications in AED/CPR and First Aid or the ability to obtain such certifications within thirty (30) days of employment. * American Red Cross First Aid/AED/CPR Instructor certification or the ability to obtain such certifications within ninety (90) days of employment. Necessary Knowledge, Skills and Abilities: * Knowledge of modern office procedures, methods and general office equipment (computer, copier, fax, telephone, etc.). * Knowledge of recreational programming and facility operations; customer service principles; working with registration, point of sale and facility scheduling software programs. * Ability to problem solve emergency and difficult situations in the absence of other leadership in a timely manner. * Must be willing to work a varied work schedule which may include some evenings, weekends and holidays. * Must have the ability to physically access assigned location in all weather conditions. * Proficiency with applicable computer software applications (Word, Excel, Outlook). * Possess basic math skills and have the ability to handle money and operate a point-of-sale system. * Must have the ability to perform multiple functions at once and the ability to handle the public in a friendly and professional manner. * Must have the ability to communicate effectively verbally; establish and maintain working relationships with employees and the public. Material and Equipment Used: This position regularly uses office equipment and supplies such as a computer, cash register, credit-card machine, calculator, telephone, printer and fax machine. May be required to utilize cleaning materials and have contact with various chemicals for cleaning. Working Environment: This position primarily works in a busy recreation facility/pro shop and office environment subject to continuous interruptions and background noises. Requires considerable movement around the facility/work area to monitor activities. Requires sitting (or standing) at a desk 75% or more of assigned shift in a busy office environment. Must be able to work in an environment with various temperatures, poor acoustics and an array of distractions, i.e. music. Moderate mental effort is required. Daily moderate mental pressure exists due to exposure to interpersonal conflicts. Physical Requirements: Must be able to frequently bend, walk, kneel, stoop, reach and lift in performance of duties. Will be required to assist in lifting and moving tables, chairs, and cabinets, etc. to maximum of 75 pounds with assistance and frequent unassisted lifting to a maximum of 30 pounds. Vision requirements include: near acuity, far acuity, depth perception and color vision. Requires sense of smell and touch. Must exhibit manual dexterity to manipulate keyboards, calculators, and telephone systems. The ability to talk and hear via the telephone and through face-to-face communication is needed. This list is not all-inclusive and represents examples of the work environment and physical demands. We've Got You Covered! South Suburban Offers: * Competitive medical, dental and vision plans * Disability and life insurance * Flexible spending accounts (FSA's) Happy Employees Are the Best Employees * South Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more! * Our Employee Wellness Program gives covered staff the ability to reduce their medical premium by $360 annually Take Time Away to Do What You Enjoy * 10 paid holidays per year * 4 personal days per year * Earn 11.5 paid vacation days per year * Paid sick leave to rest, recover, and take care of yourself We've Got Your Back * Up to 9% 401(a) Employer contribution/match that vest after 3 years of service * Trainings to grow your professional and personal skill set * Tuition Reimbursement Program that covers up to $2,500 per year Play Where You Work * Employee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few * Monthly wellness challenge opportunities and staff recognition honors We LOVE Our Facilities and So Will You: * Free daily admission to recreation centers, tennis courts, ice rinks and swimming pools * 50% off food at South Suburban restaurants * $5 to $10 for nine holes of golf at four different courses SSPRD offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the Benefits Guide for Full-Time Employees About Us Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs. We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.

Pay Range $20.00 - $22.00 Hourly The pay listed is the Salary or Hourly range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff & Management Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. General Responsibilities: Supervisor is responsible for the direct oversight of front-line employees in his or her respective line of service. Supervisor is further responsible for ensuring that productivity levels and customer service requirements are being met, and that front-line Team Members are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. Specific Duties / Essential Job Functions: (Other duties may be assigned.) Monitor and maintain staffing levels with the assistance of the local Human Resources Department. Ensure that future schedules are complete (days off, vacations, etc.) Ensure all call offs are covered. Accommodate increased / decreased client staffing requests. Manage employee lunches and breaks. Manage the No-Fault Attendance Policy Communicate with Client representatives on a frequent basis regarding operations. Manage daily schedules. Maintain daily shift report for managers. Perform basic administrative and payroll functions (if applicable) Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels. Effectively coach, counsel and discipline employees. Work with Safety Quality Manager to ensure the safety and security of the operation. Set positive, professional example for workforce. Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities. Miscellaneous duties as assigned Supervisory Responsibilities: Other: Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual may be required to stand and walk for 2/3 or more of the work shift. Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift. Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift. Work Environment: The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment has a moderate noise level. Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Language Skills: Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks. Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public. Math Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times. Employee must comply with and enforce all guidelines and policies set forth in the ABM Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Education: High school diploma or GED required. College degree or equivalent work experience preferred. Experience: Previous management experience preferred. Overall: Must be 18 years of age or older. Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable). Must work schedule as assigned. We will be accepting applications from 03/03/2025 through 03/04/2025 #LI-AH1

Full-time Description The Customer Service Supervisor is responsible for overseeing a team of customer service representatives, ensuring efficient call center operations, and delivering excellent customer service. This role involves monitoring performance, coaching employees, handling escalations, and implementing policies to enhance productivity and customer satisfaction. Key Responsibilities: o Lead and support a team of customer service representatives. o Motivate and develop employees to improve their skills and efficiency. o Conduct training sessions to improve service quality. o Handle complex customer issues and escalate as needed. o Ensure timely and effective resolution of customer inquiries and quotes. o Maintain a customer-centric approach in all operations. o Optimize workflows to improve response time and efficiency. o Assist and coordinate with other departments to resolve customer issues effectively. o Communicate and implement updates and policy changes to the team. o Handles credits and adjustments. o Other duties assigned by your manager. Requirements Qualifications o High school diploma required; bachelor's degree preferred or relevant experience o 1-5 years in customer service required, with at least 1 year in a lead role preferred. o Strong leadership and coaching abilities. o Excellent communication and problem-solving skills. o Strong working knowledge of MS WORD, Excel, and Outlook o Strong interpersonal skills o Ability to multitask in a fast-paced environment. o May require flexible scheduling. Reports to: Operations Manager Closing date: 03/06/2025 Benefits: Paid Sick Time Benefits PTO Health Insurance 401K Company Match available. Compensation is based on level of experience, including education, years of experience compared to requirement, and food manufacturing industry experience. The range provided is a guideline and does not mean that all candidates or current employees will qualify for the high end of the range. This is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. I have received, reviewed, and fully understand the job description, and I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described. The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions Salary Description starting at: $28

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Job Description: The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Denver Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by: * Welcoming and providing access to our Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end. * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendation * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of operation are from 5:00AM - 10:00PM SUNDAY-SATURDAY. Hours are subject to change due to business need. Qualifications: A successful candidate will possess the following qualifications: * Minimum of 1-year recent experience servicing premium customers * Airline, lounge or travel industry experience is preferred, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks Salary Range: $20.00 to $22.12 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: ****************************************** to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.