Customer Service Manager Jobs in Laguna Woods, CA

About JD Logistics JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and compliant cross-border trade solutions. Position Overview We are seeking a Customs Operations Manager to oversee and ensure compliance in all import and export activities across air, ocean, and trucking. This role will be responsible for handling customs clearance, regulatory compliance, and trade documentation while optimizing processes to enhance efficiency and reduce risk. Key Responsibilities Oversee and manage daily customs operations, ensuring compliance with U.S. and international trade regulations. Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate timely clearance of goods. Ensure accurate classification, valuation, and documentation for imports and exports under Harmonized System (HS) codes and applicable trade agreements. Monitor and interpret changes in U.S. CBP, FDA, USDA, and other relevant regulations, implementing necessary adjustments to maintain compliance. Lead customs audits, investigations, and dispute resolution, minimizing risks and penalties. Collaborate with internal teams, including logistics, supply chain, and legal, to streamline customs workflows. Optimize import/export processes to reduce costs and lead times while maintaining strict regulatory compliance. Maintain records and reports in compliance with Customs Trade Partnership Against Terrorism (CTPAT) and other regulatory programs. Provide training and guidance to internal teams on trade compliance best practices. Qualifications Bachelor's degree in International Trade, Supply Chain, Business, or a related field (Customs Broker License preferred). Seven or more years of experience in customs operations, trade compliance, or international logistics. Strong knowledge of U.S. import/export laws, HTS classification, trade agreements, and customs clearance procedures. Experience working with customs brokers, freight forwarders, and regulatory bodies. Proven ability to resolve customs issues, manage audits, and maintain compliance with evolving regulations. Strong organizational skills, attention to detail, and the ability to work in a fast-paced logistics environment. Proficiency in customs software, ERP systems, and Microsoft Excel. Fluency in English required; Mandarin is a plus. Why Join Us? Be part of a global leader in logistics and cross-border trade. Career growth opportunities in an expanding international business. Innovative environment leveraging AI, automation, and smart logistics. Hands-on impact in optimizing global trade operations. If you are an experienced customs and compliance professional looking to make a difference in a fast-growing international logistics company, we invite you to apply.

The Client Manager will provide advanced technical support to Client Executive Service as well as continue to perform the Client Administrator duties for existing clients, working in conjunction with other team members. In addition, the Client Manager may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts preparing for and providing renewal and new business presentations. ESSENTIAL DUTIES & RESPONSIBILITIES · Continue to perform all duties of a Client Administrator at an above average level while assisting Client Executive in analyzing coverages and claims data for new and renewal business. · Proactively prepare renewal specifications and rough draft proposals. · Assist with and/or manage the marketing of renewal business as directed by Client Executive. · Prepare experience modification projections using Intellicomp or other available software. · Review accuracy of experience modification calculations published by state rating agencies/bureaus. · Timely review policy checking notes from policy checkers and make corrections to the policy as necessary. Review issues with Client Executive as necessary. As needed, check policies on your own as needed if time allows or a rush situation. Manage the timely delivery of the policies to the client either via email, in person or via online portal.Assist Client Executives in completion of Stewardship Reports. · Review loss run and claim status reports. · Prepare Loss Summaries and Large Loss Reports. · Periodic visits to clients with Client Executive, including active participation in new business and renewal preparation and presentation. · Assist with collections of Accounts Receivables. · Participate in E&O Audits. · Establish and consistently maintain effective and positive working relationships with Associates and clients. EDUCATION AND/OR EXPERIENCE · Bachelor's degree plus 2-3 years of daily World Class Client service is required; or, a minimum of 3 years industry experience showing increasing responsibility directly related to the performance of the above duties including 2-3 years of daily World Class Client service. · Maintain a valid unrestricted California Fire & Casualty Solicitors license. · Advanced insurance designations applicable to the above duties strongly preferred as well as a willingness to pursue continuing education and professional development. · Significantly exceed expectations in existing position if currently employed at Marsh & McLennan Agency. · Excellent understanding of insurance terminology, the functions of an insurance brokerage agency and the various lines of commercial insurance. · Proficiency with MS Office Software (Word, Excel, Outlook). · Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form. WORK ENVIRONMENT & PHYSICAL DEMANDS · Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones. · Work is performed in a typical interior/office work environment. · Occasional travel to client sites may be required. Travel may consist of an overnight stay. · Individual shall not pose a direct threat to the health or safety of other individuals in the workplace. The applicable base salary range for this role is $56,400 to $120,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: ****************************

SHOPLINE's Merchant Success team is growing! SHOPLINE is a leading e-commerce platform dedicated to empowering merchants to build and grow their online businesses. With a suite of user-friendly tools and innovative solutions, we enable entrepreneurs to create stunning online stores, manage inventory, process payments, and reach customers worldwide. Our mission is to provide merchants with the support and resources they need to succeed in the competitive e-commerce landscape. We are seeking a dynamic and results-driven Merchant Success Specialist to join our new SHOPLINE US team. The Merchant Success Manager will be the enabler for cultivating strong relationships with our merchants, understanding their needs and challenges, and providing personalized support to help them achieve their business goals. What you will be doing: Executing the Merchant Success strategy for SHOPLINE US. Follow the protocol to provide excellent onboarding experience for new merchants. Maintain growth of assigned merchants and develop effective client retention strategies. Deliver quality customer services support. Sustain solid business relationships with key accounts and with people at all levels. Collect feedback on Shopline's core product from accounts, while understanding the reasons and use cases of every feedback. Liaise with internal departments on product promotion/marketing activities. Lead and perform ad-hoc projects as assigned by the Management. Answer incoming questions via live chat, email and phone calls, handle customer inquiries. Be a strong advocate for our brand and product, interact and build a community of loyal customers. Who you are: At least 3 year working in the e-commerce industry Bachelor Degree Holder or equivalent Knowledge of e-commerce and startup culture 100% customer-focused attitude Self-starter and good team player Excellent internal/external communication skills Demonstrate excellent business judgment Comfortable with uncertainty and situations where there is no “right answer” Strong time management and expectation management skills Nice to have: E-commerce marketing experiences Hands on experiences with e-commerce solutions or platforms Project and account management skills Experience in any customer facing role or at E-commerce platforms is preferred Adept to CRM tools i.e. Salesforce, Intercom and Zen-desk Basic knowledge of Mandarin is a plus The usual process TA team representative Hiring Manager round Stakeholder round(s) Head of HR & President interview What our perks look like 💸 5% matching for 401K 🍎100% covered medical, dental, vision insurance for employee 🌴Time off and vacation of 15 PTO days & 10 sick days 🏠 Flexible work arrangement and Phone & Internet allowance About SHOPLINE Founded in 2013, SHOPLINE is one of Asia's largest and fastest growing omnichannel ecommerce SaaS solution providers. The SHOPLINE platform is pioneering a rich ecosystem of streamlined technologies, resources and partners that empowers merchants to succeed. You are joining the team at a critical stage of our global expansion! This year, SHOPLINE established their first US office in the heart of LA marking a new milestone to disrupt the e-commerce industry. The GTM team is rapidly growing. We strive to stay true to our start-up roots and spearhead new ideas everyday to build an awesome work culture. We firmly believe that growing a team with ambitious and fearless individuals will allow us to unlock our product's full potential.

We are looking for an Entry Level Client Success Manager passionate about delivering exceptional value to clients. Your mission will be to ensure clients achieve desired outcomes by effectively utilizing our products and services. You'll serve as a trusted advisor, guiding customers through onboarding, addressing challenges, and promoting long-term engagement and retention. Key Responsibilities Drive successful onboarding and adoption of solutions Act as the primary contact for client inquiries and concerns Monitor client health and satisfaction metrics Collaborate with teams to optimize client outcomes Skills & Attributes Strong client-facing and relationship management skills A proactive approach to problem-solving Excellent communication and multitasking abilities

About Us At SKINN, we're dedicated to creating lasting connections with our customers. With over 20 years of skincare expertise, we've become a trusted name in beauty, empowering radiant, confident skin. As one of the Top 5 skincare brands on TikTok Shop, we're growing rapidly, and now more than ever, we're focused on nurturing our customers at every stage of their journey - from discovering us on TikTok and Amazon to becoming loyal SKINN.com shoppers. Your Role As the Manager of Customer Retention & Loyalty, you'll play a pivotal role in shaping how we connect with and retain our customers. Reporting to the Director of Ecommerce, you will drive initiatives that strengthen loyalty, boost subscription rates, and grow our direct-to-consumer (DTC) business. From overseeing our loyalty program to leading email and SMS marketing strategies, direct mailer campaigns, and customer service initiatives, you'll ensure every touchpoint strengthens our relationship with customers and encourages them to shop directly with SKINN.com. Your mission: to transform one-time shoppers into lifelong SKINN enthusiasts. Key Responsibilities Retention Mastermind: Develop and execute bold, innovative strategies to improve customer retention and nurture loyalty across all touchpoints. Subscription Growth: Optimize and scale our subscription opt-in experience to drive recurring revenue and reduce churn. Website Conversion: Craft strategies to transition customers from Amazon, TikTok Shop, and other retail platforms into loyal SKINN.com shoppers. Loyalty Program Leadership: Oversee the launch and ongoing optimization of our loyalty program, ensuring it delivers value to our most engaged customers. Email & SMS Marketing: Lead retention-focused email and SMS campaigns that engage, educate, and keep our customers coming back for more. Direct Mailer Campaigns: Work closely with the design team to oversee creative and execution of direct mailer campaigns, ensuring alignment with retention goals. Copy & Wireframe Creation: Generate your own copy and wireframes for campaigns and projects to provide clear direction to the design team and ensure cohesive messaging. Customer Service Excellence: Collaborate with the customer service team to ensure every interaction reflects SKINN's friendly and trustworthy tone. Shopify Expertise: Manage and make necessary changes to the backend of Shopify, including theme customizations, to ensure the optimal customer experience. Data-Driven Insights: Analyze customer behavior, segmentation, and feedback to inform strategy and improve the customer journey. Team Collaboration: Work closely with marketing, design, e-commerce, and product teams to align retention efforts with overall brand goals. What We're Looking For Proven experience in retention marketing, e-commerce, or customer lifesycle strategy (5+ years preferred). Strong understanding of subscription models, loyalty programs, and customer lifecycle management. Hands-on experience with Shopify's backend, including the ability to make theme changes when necessary. Experience overseeing direct mailer campaigns, with a creative eye for design and messaging. Ability to spin up effective copy and wireframes for campaigns and projects to guide creative execution. A data-driven mindset with the ability to analyze metrics and translate insights into actionable strategies. Creative thinker with a knack for crafting engaging customer experiences. Familiarity with tools like Klaviyo and subscription platforms is a plus. Excellent communication and leadership skills to inspire and collaborate with cross-functional teams. Passion for skincare and beauty is a bonus! Why Join SKINN? Be part of a fast-growing, top-performing skincare brand breaking records on TikTok Shop and beyond. Lead impactful initiatives that shape the future of SKINN's retention and loyalty strategy. Work in a collaborative, supportive environment where your ideas and expertise are valued. Competitive salary, benefits, and perks High longevity rate among employees How to Apply: If you're ready to help us nurture our customers at every touchpoint and grow SKINN into the ultimate destination for radiant skin, we'd love to hear from you! Please send your resume and a brief cover letter through LinkedIn. Thank you!

About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. About the role As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates. The impact you can have In this role, you'll have the opportunity to: Cultivate a customer-focused environment that consistently delivers exceptional customer experiences. Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections. Use technology to provide customers with a seamless omnichannel shopping experience. Hire and build an effective store team through training, coaching, and talent development. Create an inclusive store environment for associates where everyone feels welcome and engaged. Develop a strong operational dynamic within the team to achieve store goals. Promote in-store community events and philanthropic partnerships. Use tools and reporting to oversee store profitability, effective budgeting, and payroll. Analyze reporting to develop short and long-term retail plans. Manage the day-to-day operations of the store, including opening and closing. You'll bring to the role 2+ years retail Store Manager or service industry experience (preferred) Brings a hospitality mindset when engaging with customers and associates Strong people management skills and an ability to develop talent Effective leadership, interpersonal, and communication skills Technology proficient and ability to operate a point-of-sale system Strong business acumen and ability to develop strategies and create action plans to drive results Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines Benefits Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands Support for your individual development plus opportunity for growth within our family of brands A culture of giving back - opportunities to support our philanthropic partners that benefit local communities* Medical, dental, vision insurance, and 401(k)* Time off - paid time off and holidays* Incentive Reward Program* *Job offers will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is subject to employment type and role. Location: Store 1492-The Shops at Dos Lagos-ANN-Corona, CA 92883Position Type:Regular/Full time Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. California Pay Information: ***************************************************

Specialty Consultants (SCI) is partnering with an outstanding property management client to bring in a Service Manager to oversee the maintenance operations at a vibrant garden-style apartment community. Key Responsibilities: Manage general maintenance (HVAC, plumbing, electrical, etc.) and unit turnovers Supervise and support maintenance team, ensuring high morale and team cohesion Respond to emergency repairs and manage work orders efficiently using Yardi Conduct preventive maintenance inspections, safety compliance, and inventory tracking Provide exceptional customer service to residents and vendors What We're Looking For: 5+ years of maintenance experience, 2+ years in a supervisory role Expertise in HVAC, plumbing, electrical systems, and general repairs Strong leadership, problem-solving, and communication skills Ability to manage budgets, supplies, and vendor relationships Why Join? 40% housing discount Annual PTO, including paid holidays and vacation days Cellphone stipend, annual shoe allowance, and more If you have experience in property maintenance, leadership, and a passion for providing top-notch service, this is your opportunity to join a team that rewards excellence.

Job Title: Commercial HVAC Service Manager We seek an experienced Commercial HVAC Service Manager to lead our service team in Los Angeles, CA. This role is ideal for a results-driven professional with strong leadership skills and a deep understanding of commercial HVAC systems. If you thrive in a fast-paced environment, enjoy mentoring technicians, and are passionate about delivering exceptional customer service, we want to hear from you! Responsibilities Oversee and manage daily operations of the HVAC service department, ensuring efficiency and high-quality service. Lead, mentor, and support a team of skilled HVAC technicians, fostering a positive work culture. Develop and implement service strategies to improve response times, minimize downtime, and enhance customer satisfaction. Coordinate scheduling, dispatch, and resource allocation for service calls and preventive maintenance. Ensure compliance with safety regulations, industry standards, and company policies. Work closely with customers to understand their needs, provide solutions, and maintain strong relationships. Prepare budgets, manage costs, and track key performance metrics to optimize department profitability. Requirements Minimum of 5 years of experience in commercial HVAC service, with at least 2 years in a management or leadership role. Strong knowledge of commercial HVAC systems, including troubleshooting, repair, and maintenance. Proven ability to lead and develop a team while maintaining high accountability. Excellent customer service skills and the ability to build strong client relationships. Strong organizational and time-management skills, with the ability to multitask effectively. Proficiency in job scheduling software and Microsoft Office Suite. Valid driver's license and ability to travel to job sites as needed. Location & Work Environment This role is based in Los Angeles, CA, primarily in an office and field environment. The position requires regular site visits to commercial buildings and interaction with clients, technicians, and other stakeholders. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

No 3rd Parties No Visa Candidates Los Angeles - Can be based out of any Los Angeles location. In the field mostly - one day in office Bonus Eligible The District Manager is responsible for the Training and Implementation of Sales and Service Policies and Procedures in all Stores in the District, which is determined by the Vice President. His responsibilities will include the Recruitment, Training, disciplining and Monitoring of ALL Sales and Service Functions throughout the District. He will advise on Advertising Programs for Sales and Service and monitor Competition to ensure the stores are at the forefront of Sales and Service opportunities. He will work closely with the Vice President to establish Sales and Service Programs and Measurements that meet and exceed budgetary requirements, while helping to create spiff programs for Sales and Service Sales. The District Manager will be responsible for the District Sales and profit goals, the commercial health of the stores as well as implementing the appropriate safety measures and Image criteria to ensure the safety and concern of our Employees and Customers. There will be occasions that require an investigation of Customer issues related directly to store functions, he will meet with the Customer, Investigate and make recommendations for a successful resolution. Customer concerns and BAR issues will be referred to him as the Primary Contact. Establish and lead Monthly District Meetings for the Store Team to provide Leadership, communicate information, Training, monitoring and correcting any potential problems at the store locations in the district. Hours: As required to successfully manage the locations during all hours of operation as assigned by Vice President to include time needed to open and close the store. DUTIES AND RESPONSIBILITIES: Responsible for the Northern district's (Six Stores) sales and profit goals. 1. Sales and Mechanical service 2. P&L Responsibility 3. Provide Training in all areas of management including POS , Sales, Operations, etc. 4. Measuring/Monitoring in Store Sales and Service Programs 5. Tire units, Sales and Inventory 6. Sales and Service Net and Gross Profit 7. Attend Supplier Meetings to ensure Top Quality Parts and Service 8. Establish Wholesale account leads and calls 9. Review New Service opportunities 10. Travel throughout the District creating effective Programs and monitoring progress. 11. Supervise, Train, hire and discipline, enforcing all policies and procedures throughout his District, as approved by the Vice President and approved by Human Resources. 12. When necessary, help store management with physical labor assignments and training. 13. Responsible for the Security and maintenance of inventory, equipment, grounds and parking lot, for the district. 14. Provide and post the necessary signs and posters necessary to be in compliance with State and Federal regulations in the district. Responsible for attending all company directed or sponsored meeting and training sessions. Responsible for all other duties assigned by the Vice President, President, and Owners. QUALIFICATIONS: Education and Experience: High School or equivalent. Previous experience in a related field and or knowledge preferred. Technical Knowledge and Experience Computer skills necessary KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to sell all products and services. 2. Provide positive leadership to District employees. 3. Knowledge of profit and loss statements, with skill to improve profits. 4. Ability to work without close supervision. 5. Ability to deal with company information in a confidential manner. 6. Good written and verbal communication skills required. 7. General mathematical skills required. 8. Ability to perform some heavy and light physical labor. (10 to 60 lbs lifting). 9. Specific Mechanical skills and knowledge. 10. BAR and OSHA knowledge for Compliance.

Legal Services Manager (Hybrid) Los Angeles, CA Jones Networking is recruiting for a Legal Services Manager for an opportunity with a Law Firm in the Los Angeles, CA area. Our client offers a competitive salary, generous health benefits package, life and disability insurance, 401(k) retirement plan and excellent work-life balance. Legal Services Manager Responsibilities: - Be able to manage Legal Assistant assignments - Be able to handle daily staffing, scheduling and workflow - Ensure coordination for completion of client as well as administrative tasks - Ensure staff are accountable to established core competencies - Conduct staff meetings to review office operations - Develop and implement any training, mentoring, development and succession plan - Facilitate onboarding and training of staff - Provide support, planning and coordination of any social functions - Work with Senior Management to ensure the support systems are functioning correctly - Work with Senior Management to plan and change any projects to include research, concept design, executive and evaluation Legal Services Manager Qualifications: - Bachelor's Degree in a related field - 7+ years relevant work experience with at least 2 years of people management experience, preferably within a law firm - Proficient with MS Office Suites, specifically Word - Experience with MS Project preferred - Experience with any document management systems - Experience with any accounting/timekeeping systems - Strong focus on client service and responsiveness - Ability to anticipate problems and focus on solutions - Strong negotiating skills - Be able to understand litigation processes - Ability to coordinate and direct work efforts of employees with differing abilities - Ability to delegate work to other Approximately $120,000 - $165,000/annually, depending on experience.

Senior Manager, Financial Planning & Analysis | Luxury Brand | $180-210k base + bonus is onsite 3x in Downtown Los Angeles. This is an extremely special opportunity to build out the Finance arm of a prominent brand alongside the CFO and existing accounting team. This is team is extremely collaborative and the opportunity offers a career path for the right person. Responsibilities: Lead and execute effective long-range planning and annual revenue/expense budgeting in partnership with the executive team, finance team, and business leads. Maintain various planning scenarios and track results against each for management and produce investor reports as needed. Maintain ownership for the generation and delivery of recurring and non-recurring reports and analyses including, such as actual vs. budget reporting and variance analysis, forecast vs. budget, profitability analysis by initiatives, and industry benchmarking. Ensure consistency of/reconcile financial and operational data between management reports and GAAP-based general ledger reports. Partner alongside the accounting team through reviewing reports and providing recommendations on a regular basis. Create financial models and analyses to support strategic initiatives; performing financial scenario analysis to support senior management's strategic decision making. Prepare and present presentation materials for management and overall company consumption regarding projected business results. Manage KPIs, headcount planning, and budgets across departments; provide teams with data-driven support. Qualifications: Bachelor's degree in Accounting or Finance 8-10+ years of experience in FP&A in fashion/retail/consumer goods, management consulting, investment banking, or Big 4 accounting is preferred. 3+ years of management experience is preferred. Proficient knowledge of Microsoft Office especially Excel and PowerPoint - pivot tables, lookup functions, cell linking/referencing. Be extremely analytical and very comfortable building advanced spreadsheet models. Knowledge of accounting, including understanding the relationship of the 3 financial statements. Ability to meet deadlines quickly and accurately, multi-task and work well under pressure with changing priorities. Comfortable taking initiative and working independently to achieve successful results. Strong written and verbal communication skills, with the ability to compose and execute presentations for senior management and board director audiences. Please submit a resume to be considered.

Pressed Juicery is growing! We are hiring a District Manager to lead our teams in Southern California (Orange County and San Diego) and Arizona! Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed operates over 100 retail stores, is available in nearly 3,000 supermarkets, and can be delivered to any US location through the Pressed Juicery website or app. Our Mission Pressed Juicery's mission is to empower your wellness journey. Our Workplace Culture We embrace diversity, equity, inclusion, and belongingness! We speak up with radically candid communication. We wholeheartedly support personal and professional growth. We believe mistakes can be valuable and lead to continuous improvement. Lastly, we value excellence and strive to achieve greatness in all we do! Our Values Community - as leaders, we celebrate differences, champion strengths, and compassionately aspire to be our most vibrant selves. Passion - curious and humble, we inspire people to make healthy choices. Growth - pursuing wellness with intention, we create and embrace good energy. Our Benefits 401k match 10 paid holidays Medical, dental, and vision insurance Vacation time Flexible Spending Account Paid parental leave Employee Referral Program Job Purpose The Regional Manager oversees the overall operations and sales performance of our 12+ retail locations in their region. They will provide leadership and strategic direction to each retail store team to create an environment that ensures guest satisfaction, maximum productivity, profitability and sales results. They will have a clear understanding of company deliverables, processes, and must demonstrate the ability to execute those duties store by store. The Regional Manager is accountable for all determined KPI's including but not limited to hiring, training and developing Store Managers, driving sales performance, ensuring operational excellence and compliance within their assigned Market. Key Areas of Responsibility include, but are not limited to Oversight of market P&L, inventory management, and sales targets. Driving the implementation of company programs and products by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives. Managing labor costs within the market. Using financial tools & resources to identify and proactively address opportunities in in-store performance. Communicate analytics & reports with store teams to elevate store results. Ensuring the compliance of company policies & procedures in all stores, including but not limited to timekeeping, cash handling, human resources, and safety. Leading by example through the service, sales, and company cultural values at all times. Utilizing the mystery shop program to deliver a memorable guest experience in each location. Communicating expectations and responsibilities to the store teams, ensuring a smooth flow of operations within the area. Conducting regular store visits and maintaining a presence in all stores. Reviewing store environments to identify problems, concerns, and opportunities for improvement. Acting as a first responder to all store-specific Employee Relations issues where applicable. Soliciting guest feedback to understand guest needs and the needs of the local community. Ensuring adherence to applicable wage and hour laws for non-exempt team members. Qualifications 4+ years' experience as a Regional or District Manager within Retail or Food & Beverage. Proven track record of managing P&Ls and exceeding KPI deliverables. Expert market knowledge with in-depth understanding of the overall business, residential, and economic climate. Expert knowledge of sales principles and guest service practices. Excellent team building and coaching skills. Strong interpersonal communication and presentation skills. Proficiency in MS Office platforms. Excellent verbal & written communication skills with proficiency in English. Ability to travel to stores within their designated district (minimum 25%). Must be legally authorized to work in the United States. Pressed Juicery, Inc. participates in the E-Verify program. Please visit *************************** to learn more about the E-Verify program.

We need someone who: Is responsible for the overall strategic direction and operational efficiency of the Sheet plant. This role focuses on long-term planning, financial performance, and ensuring compliance with safety and quality standards. The responsibilities and duties: Strategic Leadership: Develop and implement long-term production strategies and operational plans to optimize efficiency and profitability. Budget Oversight: Manage the plant budget, analyze financial performance, and identify cost-saving opportunities. Cross-Department Collaboration: Foster strong relationships with sales and customer service teams to ensure alignment with production capabilities. Resource Management: Oversee the effective use of materials, machinery, and labor to meet production goals. Compliance and Safety: Ensure adherence to safety regulations, environmental policies, and industry standards. Performance Evaluation: Systematically review plant performance metrics and recommend improvements for sales growth and cost efficiency. Team Development: Lead and mentor department supervisors, promoting a culture of continuous improvement and employee development. Supervisory Responsibilities: Directly manage subordinate supervisors and department heads. Responsible for hiring, training, performance appraisals, and disciplinary actions. What you will need to have: High school diploma or GED plus college and/or appropriate technical courses. Five years' experience of management experience, with ten years in corrugated manufacturing highly preferred. Strong financial acumen and experience with budgeting and cost analysis. Bilingual in Spanish/English required Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud. Lastly: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Transparency: The starting annual salary for this position ranges from $110,000 to $135,000. Other rewards may include annual bonus eligibility, which is based on company and individual performance. New-Indy provides a variety of benefits to employees, including medical, dental and vision insurance coverage, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO). Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

1. Assist the overseas service director in formulating overseas after-sales strategy and overall service system planning, and establish a sound overseas service system according to the company's overseas after-sales business and objectives; 2. Formulate regional spare parts plan according to spare parts reserve strategy, and track the guarantee of spare parts plan; 3. Quarterly inventory of spare parts, timely handling of existing problems, timely warning of found risks; Do daily spare parts management. 4. Network planning and implementation. Responsible for the construction and operation management of overseas regional service stations, and make promotion plans according to market demand and service network development plan; Development and daily management of regional service points within the jurisdiction; 5. In order to meet market demand, build a service network, manage local service resources well, and ensure the timeliness and effectiveness of services: formulate regional service network development plans and implement them in accordance with the development plans; Make market demand arrangements to ensure that market demand is timely and effective; Do a good job in customer satisfaction management. 6. Team management: responsible for the establishment of overseas after-sales teams, personnel assessment, and the formulation and implementation of performance plans; Responsible for the team structure planning and members formation according to the overseas after-sales service department; 7. Responsible for overseas regional customer management, information management, cost management and policy research. Information management: responsible for the reception, confirmation, feedback and processing of front-end market information; 8. Responsible for other related work: regularly attend department meetings, report work status, accept work arrangements, and be responsible for the implementation progress of personal and regional responsibilities; Participate in pre-sale bid review, review agreement content, avoid project delivery risks and after-sales risk points; Complete other tasks assigned by company and department. Bachelor degree or above, with communication skills in (Chinese or Cantonese )and English ;

Linden Oaks is a non-profit school and therapy center serving children and young adults, ages 12 months through 40 years of age. Established in 1955, Linden Oaks has been a renowned leader in special education and disability services, supporting Southern California. Overall Purpose: Under the direction of the VP Of Admissions and Programs, the NPS Manager of Education Services will be responsible for bringing about the vision of Linden Oaks to nurture growth, inspire achievement and maximize the potential of our student's ages 5 years of age to 22 years of age through Linden Oaks non-public school special education programs. The NPS Principal will provide leadership and supervision to our TOSA, teaching staff, paraprofessional staff and other assigned personnel to ensure continued excellence. This position will be charged with oversight of curriculum, instructional quality and reporting. In addition, an emphasis will be placed on rapport with parents and school districts often through or surrounding the IEP process, parent engagement and school events. Essential Duties & Responsibilities: · Develop and oversee school wide programs to ensure excellence in instruction, application of curriculum across environments, positive behavior programs, student safety and collaboration across special education providers. · Supervises the campus daily, coordinating support services (e.g. transportation, paraprofessionals), personnel and campus visitors. · Maintains current knowledge of California Teaching Standards, common core state standards, special education legislation and the IEP process. · Creates, maintains and supervises internship programs with various universities. · Actively involved in student success, safety and achievement. · Provides training, supervision and performance management for faculty and para-educators on a monthly basis; works collaboratively with peer managers to create and deliver professional development workshops. · Serves as liaison and actively participates in the IEP process in collaboration with Program Specialist and district personnel. · Organizes, plans and supervises annual state testing, annual accreditation, graduations and other special school events as assigned. · Oversees the development of Individualized Education Programs (IEPs) which include annual goals and short-term objectives for students with exceptional needs. · Coaches special education staff in coordinating appropriate curricular resources to ensure IEP objectives are met in an organized and sequential manner. · Serve as a resource and liaison to IEP teams regarding placement considerations. · Oversees and aids in the coordination of assessments conducted by various professionals, develop effective transition plans from kindergarten level through adult transition programs, maintain educational records, write educational goals, objectives, and consultation summaries, and assist families and IEP team in determining desired student outcomes. · Oversees and aids in preparation of mandated or necessary reports in the Special Education area. · Works with department heads (supervisors) to maintain assessment instruments and processes for students with exceptional needs. · Provide technical support and follow-up to program staff. · Assists as a resource specialist for Special Education staff. · Oversees the collaborative design, pilot, and evaluate innovative professional learning opportunities for Special Education staff, including but not limited to face-to-face workshops, keynote presentations, classroom observations, virtual trainings, and school site visits. · Oversees the design, pilot, and evaluate innovative professional learning materials (at the resource, activity, and workshop level). · In-house professional development with regard to IEP development · Analyze and interpret instructional and behavioral data to monitor student progress. Respond to emergency situations involving students and student behavior. · Establish and maintain effective working relationships with staff, districts, and parents. Respond to questions, inquiries, and concerns. Mediate and resolve conflicts in a positive manner. · Assists the VP of Admissions and Programs in preparing and creating clear and concise procedures, correspondence, reports, and other written materials. · Other responsibilities as needed to collaboratively support Linden Oaks staff, students, and families. Relationships/Contacts: Supervises TOSA, Teachers, Sub Teachers, Instructors, and Administrative Assistants. Additional Dimensions: Ensure service levels are communicated to accounting office following individual services. Must be able to communicate clearly and concisely, both orally and in writing. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments. This position is classified as exempt, meaning more than 50% of the employee's time is spent performing exempt job duties consistent with this job description. If the employee finds the actual job duties change from those described herein so the employee is not performing exempt duties more than 50% of the time, the employee must immediately inform management. Qualification Requirements: Bachelor's Degree in Special Education, Psychology, Social Services, or related field A minimum of 3 years' experience in special education or working with individuals with disabilities At least 1 year of supervisory experience Mod/severe cleared CTC credential Valid Driver's License Excellent clinical, interpersonal, and writing skills Thorough knowledge of Intellectual Disabilities Field and Best Practices Physical Demands: Standing 70%, sitting 30%, walking 40%, lifting 50%, computer use 80%, bending 50%, stooping 50%, lifting up to 50lbs, ability to implement CPR and crisis intervention/de-escalation training at all times. Work Environment: Must work on multiple, concurrent tasks with frequent interruptions, interact successfully with various groups of people encountered in the course of work day. Office environment is fast paced with high pressure. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High End Women's Contemporary Apparel company seeking strong Senior Wholesale Manager in LA. MUST come from high end women's apparel and wholesale. What You Will Do Manage all aspects of relationships with Accounts including in-person meetings and constant communications to stay abreast of selling and new developments in each market. Present and execute seasonal sales strategies to VP of Sales that align with company goals. Lead market appointments, demonstrating an ability to influence category assortments that align with brand objectives, customers' feedback, product performance and trends. Manage OTB to meet financial targets for shipments, sales, inventory & profitability. Partner with VP of Sales to react to in-season selling trends, including cross-functional solutions with Marketing and Planning. Work closely with Planning, Finance, and wholesale customer service to ensure on time shipments and overall profitability. Oversee order entry by ensuring accuracy and timeliness in system. What You Can Bring At least 7 years of experience with wholesale accounts(Specialty and Major Accounts). Experience with sales tools, i.e. Joor, NuOrder and knowledge of BlueCherry, RLM, or NetSuite preferred. Strong attention to detail in written communication and system. Ability to work independently, with minimal supervision, using sound judgement. Proficient with Excel, analyzing data, and creating selling templates etc. Must be available for domestic and international travel several times per year. Excellent verbal, written, and interpersonal communication skills. Ability to multi-task and meet multiple deadlines. Ability to communicate effectively across various departments. Ability to work in a changing environment.

Are you a driven, ambitous go-getting leader that had previous sucess managing and leading a call center? Look no further! We are working with a Large plaintiff litigation firm in Century City seeking a call center supervisor that will lead their team. This candidate will be tech savvy and proficient with MS office suite, and Sales Force. We are also seeking the right candidate that is calm, charismatic, and very proffessional when it comes to having difficult coaching conversations and employee development. This is a leadership role that requires a minimum of 5 years experience managing or supervising a call center of employees. The potential candidate will be responsible for drafting daily reports to senior management tracking performance. Ensuring that your employees provide superb customer service to clients. Setting expectations and holding employees accountable. This role also requires to have good eyes on talent. Identify, and develop high potential employees for future leadedship roles. Assist implementing sales training for poor performers to avoid retention. Track call volume, analyze KPI's, and implement strategies for customer satisfaction. If you enjoy working in a fast pace enviornment that keeps you busy, please apply or forward your resume All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Specializing in project, program, and portfolio management, L&F serves large government agencies and Fortune 500 clients. Our unique selling proposition is our focus on strategic initiatives and business transformation, which we achieve through our comprehensive project management services. L&F's core values of change leadership, communication, and accountability are reflected in the way we serve our clients. We are committed to delivering excellent project management services, and our success is evident in our growing client base and reputation. As we continue to grow, we will need highly skilled professionals to join our team to support our various clients (LAWA, ONT, City of LA, City of Long Beach, LACCD, DMH, LACMTA, and more). Please share your profile and resume with us as we actively pursue talent from this community talent pool when new opportunities become available. The Role - April 2025 The Business Process Project Manager will lead a comprehensive reengineering initiative aimed at significantly improving business performance. This role will be critical in driving the fundamental redesign of core business processes to eliminate redundancies, streamline workflows, reduce costs, enhance efficiency, and improve the quality of services provided to city employees. Starting from the facilitation of workshops with Subject Matter Experts (SMEs) to the implementation of new processes and systems, the ideal candidates are hands-on leaders capable of guiding cross-functional teams through each process, ensuring clear documentation, stakeholder engagement, and alignment with strategic business goals. The goal is to enhance customer satisfaction and optimize the department's operations. Responsibilities · Lead a team to document current-state processes, data requirements, and interactions · Analyze current state and perform gap analysis and improvements · Redesign processes to maximize efficiency and effectiveness · Develop comprehensive communication and stakeholder engagement plans · Collect feedback, resolve and document issues · Develop formal, structured documents for each business process · Identify key integrations where business processes intersect with Information Technology (IT) systems · Review existing IT systems and processes to assess their ability to support process changes and new data flows · Document requirements and specifications for future system enhancements · Present reengineering recommendations and key deliverables to management and executive teams · Prepare reports with Key Performance Indicators (KPIs) to measure the success of the reengineering initiative · Propose a plan for implementing the new systems and processes to support the reengineered processes Key Qualifications · PMI PMP or CAPM Certification · Bachelor's degree in business engineering, process management, or related field · Proven experience of 10+ years in managing business process reengineering projects, including process mapping, system integration, and stakeholder engagement or consulting · Excellent communication skills with the ability to engage stakeholders at all levels and translate complex ideas into clear documentation · Strong project management skills, including the ability to manage timelines, budgets, and cross functional teams · Solid understanding of IT systems, data management practices, and analytics platforms · Ability to facilitate workshops, lead meetings, and present to senior executives · Strong problem-solving abilities and analytical thinking Preferred Qualifications · Certifications in Six Sigma (Green Belt or Black Belt) · Certifications in agile methodologies (Scrum, PMI-ACP Agile Certified Professional, etc...) · Experience in Human Resources (HR) processes and systems processes Salary: Starting $150K + based on experience Status: Fulltime W2 Employee Location: Onsite M-F - El Segundo or Client Sites in the Greater Los Angeles Area Benefits: Medical, Vision, & Dental Sponsorships are not available. Note: This job description is intended to provide an overview of the responsibilities and duties of the Business Process Project Manager. It is not all-inclusive, and additional tasks may be assigned as needed.

Why BRIGHTON? · We are an iconic and timeless women's accessories brand that delivers quality, fashion, craftsmanship, superior service at a value to our customers · We're a respected and loved brand that's been in business for almost 50 years · Stable, privately owned and a debt-free company · We have a following of consumers who LOVE our brand ! Employee Benefits: · Inclusive benefits package including 401(k), medical, dental, and vision · Competitive compensation and incentives · Monthly bonus structure and contest · Very generous employee discount Requirements: · Current Store Manager or Assistant Store Manager of a high volume store within a fashionable or luxury retail environment and with great references · An entrepreneurial, proven leader with an incredible spirit and amazing style · Customer-centric with a passion for making others feel special Responsibilities: As Brighton's Store Manager, you will work with beautiful, hand-crafted products, an amazing team and a loyal consumer that happen to LOVE our products! · You will lead by example, the Brighton way - Create Magic! · Help cultivate an environment of genuine customer connection · You're comfortable with social media navigating different sites interacting with customers to networking recruitment sites · Be passionate and knowledgeable about our product · Take pride in providing every one of our customers and team members with phenomenal customer service · Constantly network, recruit, hire & retain top talent · Maintain a focus on excellent sales results