Client Services Manager
Customer Service Manager Job 26 miles from Hoffman Estates
Responsibilities
• Answer telephone calls; properly route inquiries.
• Receive and accurately enter orders into Quickbooks.
o Send confirmation to customers.
o Create pick lists for warehouse/production staff.
o Coordinate pick-up/delivery to customers.
o Update customer portals as necessary.
• Manage assigned customer base:
o Maintain communications, update pricing, etc.
• Manage all Accounts Receivable; issue statements; follow-up; create progress reports.
• Obtain freight quotes and arrange freight as necessary.
• Manage new customer onboarding process.
o Obtain and retain forms.
o Process credit inquiries
o Set up customers in QuickBooks.
• Targeted sales efforts with assigned customers (ability to earn commission)
• Assist with web order processing and shipment.
• Prepare and present reports regarding customer service levels, issues, new product launches, etc. Manage supply inventories including:
o Breakroom
o Office Supplies
o Sample Warehouse
o Webstore
Manage internal product transfers:
o Product ordering and receipt from co-manufacturers
o 3PL service providers Act as back-up for other staff as necessary.
Other miscellaneous duties as directed by Management.
Requirements:
Familiarity with QuickBooks Enterprise Desktop
Demonstrable proficiency in Microsoft Office including Outlook, Excel, Word
Detail, goal-oriented, and customer-centric methodologies and practices
3-5 years of customer service experience; particularly via phone and email
Strong mathematical abilities
Effective and efficient communication skills
CRM and Sales experience a plus Bi-lingual (English/Spanish) a plus
Work Environment: On-site office setting; mostly seated position. Heavy computer usage. Occasional work may be required in support of warehouse operations.
Client Enablement Manager
Customer Service Manager Job 26 miles from Hoffman Estates
Ready to take your career to the next level?
Skai is a go-to-market engine that powers brand decisions and execution with actionable intelligence for accuracy, speed and agility in making customer connections.
Skai's platform includes a suite of data-driven products for market intelligence, omnichannel media activation, testing and measurement, enabling product developers, consumer and market insights teams, brand managers and marketers to make predictions, plan strategies and benefit from connected omnichannel launches.
Skai is looking for the best and brightest to join our rapidly growing team. That's where you come in!
Our work environment is very fast-paced and entrepreneurial, and we always do whatever it takes to make our customers successful!
Client Enablement Manager
The Client Enablement Manager will play a critical role in enhancing our customers' success with Skai's solutions. Reporting to the Director of Client Enablement, this role focuses on developing training, resources, and programs that drive client adoption, satisfaction, and retention. You'll collaborate closely with customer success, sales, product, and marketing teams to ensure Skai's clients are empowered to achieve their business goals.
Location: SF, CHI or NYC (SF/CHI preferred)
Key Responsibilities
●
Develop and deliver structured client onboarding programs to accelerate time-to-value for new customers
●
Design and implement ongoing client education initiatives, including training sessions, workshops, and best practice playbooks
●
Work closely with Customer Success to identify key areas for client enablement and optimize engagement strategies
●
Partner with Product and Product Marketing to create client-friendly enablement materials that support new feature adoption
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Enhance the client certification program, ensuring users gain expertise in Skai's platform
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Establish and track KPIs for client enablement, measuring the impact of training programs on customer retention and expansion
●
Maintain the self-serve knowledge hub with FAQs, video tutorials, and other enablement assets
●
Stay ahead of industry trends and bring innovative enablement strategies to drive customer success
What You Bring
●
1-3 years in client enablement, customer success, training, or a related field
●
Experience in retail media, adtech, martech, or SaaS platforms is highly preferred
●
Experience using the Skai platform is a plus
●
Proven track record of developing and executing training programs that improve client engagement and retention
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Strong communication and facilitation skills, comfortable leading training for diverse audiences
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Ability to analyze customer data and feedback to refine enablement strategies
●
Experience collaborating with cross-functional teams, including Customer Success, Sales, Product, and Marketing
●
Passion for helping clients succeed and driving measurable impact
The annual salary range for this position is $80,000-90,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai's highly attractive incentive plans, full details will be provided during the recruitment process.
Equal Opportunity Employer
Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai is an E-Verify employer
Store Manager, Yorktown Center
Customer Service Manager Job 13 miles from Hoffman Estates
About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.
Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.
As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.
The impact you can have
In this role, you'll have the opportunity to:
Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
Use technology to provide customers with a seamless omnichannel shopping experience.
Hire and build an effective store team through training, coaching, and talent development.
Create an inclusive store environment for associates where everyone feels welcome and engaged.
Develop a strong operational dynamic within the team to achieve store goals.
Promote in-store community events and philanthropic partnerships.
Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
Analyze reporting to develop short and long-term retail plans.
Manage the day-to-day operations of the store, including opening and closing.
You'll bring to the role
2+ years retail Store Manager or service industry experience (preferred)
Brings a hospitality mindset when engaging with customers and associates
Strong people management skills and an ability to develop talent
Effective leadership, interpersonal, and communication skills
Technology proficient and ability to operate a point-of-sale system
Strong business acumen and ability to develop strategies and create action plans to drive results
Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits
Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in-store and online) plus additional quarterly discount incentives
Support for your individual development plus opportunity for growth within our family of brands
A culture of giving back - opportunities to support our philanthropic partners that benefit local communities*
Medical, dental, vision insurance, and 401(k)*
Time off - paid time off and holidays*
Incentive Reward Program*
*Job offers will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is subject to employment type and role.
Location:
Store 0869-Yorktown Center-ANN-Lombard, IL 60148Position Type:Regular/Full time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
Illinois Pay Information: *******************************************************
Client Services Manager
Customer Service Manager Job 26 miles from Hoffman Estates
Job Title: Client Services Manager
Company: Bowery & Bash
Job Type: Full-Time
Salary: $70,000-$80,000/year + performance-based incentives & commission opportunities
Performance-Based Incentives: This role is eligible for quarterly bonuses based on key performance indicators, including client retention and satisfaction, operational efficiency, revenue growth contributions, and team leadership. Specific metrics and goals will be outlined in the incentive plan provided upon hire.
Ideal Start Date: April 21st, 2025
About Us
Bowery & Bash is a fast-growing event rental company specializing in high-end furniture, bars, and dining pieces. We bring creative vision to life for corporate events, weddings, and experiential brand activations. We are seeking a strategic, service-driven leader to elevate our client experience, optimize team performance, and drive revenue growth.
Position Overview
The Client Services Manager will oversee the client services team, ensuring a seamless client experience while driving sales and operational efficiency. This role requires a strategic leader who thrives in a fast-paced, creative environment and is passionate about delivering top-tier client experiences. The ideal candidate will collaborate closely with our sales/marketing and logistics departments to achieve revenue and service goals.
Key Responsibilities
Client Experience & Relationship Management
Serve as the primary point of contact for high-profile clients, ensuring a concierge level service experience from inquiry to event execution.
Anticipate client needs and provide innovative solutions that enhance event design.
Maintain strong client retention and satisfaction metrics.
Ensure timely responses to client inquiries and proposal requests.
Operational Efficiency & Team Leadership
Able to address challenges head-on, fostering solutions through clear, confident communication.
Lead, mentor, and manage a growing team of Client Services Coordinators, fostering a high-performance and entrepreneurial culture.
Oversee event logistics from inquiry to fulfillment, ensuring smooth execution in collaboration with the warehouse and logistics teams.
Implement best practices to improve response times, order accuracy, and client communication.
Track and report key metrics on sales performance, team effectiveness, and client satisfaction in weekly meetings.
Revenue Growth & Business Development Support
Drive sales efforts by preparing tailored proposals, closing deals, and identifying upsell/cross-sell opportunities.
Partner with sales and marketing to enhance pricing strategies, proposals, and client outreach.
Assist in business development initiatives, including offsite leadership meetings to set actionable goals.
Maintain a keen eye for design trends and ensure proposals align with high-end event aesthetics.
Attend industry networking events to deepen connections with our industry peers.
Key Performance Indicators (KPIs)
Maintain a 95%+ client satisfaction rating through feedback and NPS scores.
Improve order accuracy and on-time delivery to 98%+.
Increase repeat client bookings by 15% within the first year.
Reduce average response time for inquiries and proposals to under 24 hours.
Enhance team efficiency by optimizing workflows and reducing manual processes.
What We're Looking For
3+ years of experience in leading a client services, sales, or account management team - preferably in event rentals, hospitality, or a related luxury industry.
A design-forward visionary.
Attention to detail & organization skills are key to success in this role.
Has an entrepreneurial spirit and willingness to bring fresh ideas.
Proven track record of leading teams and improving client satisfaction.
Strong sales acumen with experience in proposal creation and relationship-based selling.
Excellent communication and problem-solving skills.
Ability to multitask, prioritize, and thrive in a fast-paced environment.
Proficiency in CRM systems and sales tools.
Experience with the EOS operating system is a plus.
Encompasses Bowery & Bash's core values.
Has a genuine passion and interest in our social impact partner, Digs with Dignity & their mission to create a dignified home for those who are exiting homelessness.
Why Join Us?
Be part of a growing, design-forward company making waves in the event rental industry.
Work in a collaborative and creative environment with a passionate team.
Opportunities for professional growth and career advancement.
Competitive salary, performance-based incentives, and benefits package.
Employment with Bowery & Bash is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws.
Bowery & Bash is an equal opportunity employer and prohibits discrimination and harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by law.
Similar roles include: account manager, customer success manager, client relations, sales coordinator, sales manager, interior design, event design, sales manager, account executive, inside sales manager, account executive, sales strategy
To Apply
To apply for this role, include your most recent resume & a cover letter to ************************* for consideration.
Head of Institutional Customer Success
Customer Service Manager Job 26 miles from Hoffman Estates
Nerdy is searching for a dynamic and driven Head of Institutional Customer Success to join our Varsity Tutors for Schools team. The person in this critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding Nerdy's institutional business and maximizing team performance.
The Head of Institutional Customer Success will lead a team of customer success managers and drive the relentless execution of effective implementation and support of our institutional customers throughout the United States. The individual in this role must have a deep passion for cutting-edge technology and proven leadership experience in B2B customer success / professional services. We are looking for a Head of Institutional Customer Success who thrives in a fast-paced environment, has a ferocity for driving team performance and exceeding goals, and is dedicated to making a meaningful impact on students and school districts. The ideal candidate will possess a fervent enthusiasm for leading fast-growing customer success teams, bolstered by exceptional interpersonal skills that enhance product engagement and adoption.
The ideal candidate must exhibit strong leadership capabilities with the proven ability to build strong relationships with key district leaders and officials. This person should drive the overall strategy and operations of the customer success division and maximize the execution of the team, being tenacious about achieving fast growth and executing ambitious sales goals. The Head of Institutional Customer Success will be instrumental in building and scaling our fast-growing institutional business, impacting the lives of millions of students throughout the United States.
About Nerdy:
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats-including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions.
Qualifications:
Bachelor's Degree
10+ years of leading customer-facing organizations in a B2B customer success environment. Experience in edtech is a plus.
Proven experience leading and evolving teams. Ability to coach and develop teams.
Strong project management experience with the proven capability to lead cross functional teams to provide timely issue resolution.
Ability to influence through collaboration, persuasion, negotiation and consensus building.
Experience selling business cases to internal and client audiences
Strong empathy for customers, and a passion for education.
Understanding of and a desire to grow an organization.
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Strong customer relations skills and high emotional intelligence
Proficient in CRM systems (Salesforce or HubSpot preferred)
Proficiency in Google Suite, web-based presentation tools & video conference tools
Responsibilities:
Onboarding & Implementation
Design processes to maximize efficiency, effectiveness, and ensure exceptional service for our customers
Collaborate with key stakeholders to build alignment on project timelines, key milestones and desired outcomes
Successfully onboard school districts of all sizes and demographic makeups, ensuring full adoption and long-term success of our platform services
Assures all customer-related activities, communications, and opportunities are tracked in the CRM
Customer Service & Supports the Voice of the Customer
Gathers customer feedback and collaborates with internal partners to evolve Varsity Tutors' product offerings to meet emerging needs and remove friction points
Achieves key success metrics including adoption, engagement and renewals and customer sentiment. Helps manage change at the customer level. Leads the CSM team to overcome customer objections and resolves concerns with key stakeholders
Use data to determine the effectiveness of the customer success team.
Retention & Renewal
Leads the CSM team to proactively engage with customers to secure renewals and drive expansion
Develops relationships with key stakeholders to build reference accounts and develop net promoter accounts
Secures resources and approvals for research case studies to use for marketing purposes, inclusive of data collection, surveys, and customer testimonials
Team Development
Demonstrates effective team management, including interviewing, hiring, training, coaching, motivating, & managing a team of customer success managers
Supports Customer Success Managers to enable them to build successful relationships with customers
Develops cross functional relationships to align customer objectives, product enhancements and growth opportunities
Leadership & Culture:
Builds Teams: Leads the work of hiring and promoting bar-raising talent. Responsible for employee development, even when it means moving people to other areas to help them grow.
Thinks Big: Sets ambitious and audacious goals and is willing to consider boldly different solutions to achieve them.
Insists on High Standards: Recognizes that yesterday's extraordinary is today's ordinary. Identifies and articulates high standards and pushes themselves and the teams to reach them.
Bias for Action: Recognizes that most decisions are not one-way doors and demonstrates strong bias for speed, but makes decisions and acts with the speed that is appropriate to the circumstances.
Builds Trust: Establishes trust, even with those who think differently. Actively listens, seeks to understand, and is kindly candid in conversation. Humbly owns mistakes, even when it's uncomfortable.
Goes Deep: Understands the details and audits frequently. When inconsistencies exist between expected results and anecdotes, tenaciously digs into why. Rolls up their sleeves and do what's needed.
Has Conviction: Insists on having the conversation “in the room” and actively participates, even when it's exhausting. Does not capitulate for the sake of consensus, nor “pocket vetos” decisions. Fully committed once a decision has been made.
Delivers Results: Leaders identify what needs to be accomplished and deliver quality, timely results. When setbacks occur, leaders persevere and overcome.
Is Right, A Lot: Most decisions and suggestions prove to be correct, given a situation's context, when judged over time.
Apolitical: Embraces and supports Nerdy as an apolitical company and recognizes that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
Benefits:
Competitive Salary, Variable Compensation, and Equity (Restricted Stock Units) in the company
Healthcare Plans (Medical, Dental, Vision, Life)
401k Company Matching Plan
Maternity, Paternal, and Adoption Leave
Remote Position
Flexible PTO
Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
Unique opportunity to help transform how the world learns!
Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Customer Success Manager
Customer Service Manager Job 26 miles from Hoffman Estates
We have an exciting opportunity for a Solution Customer Success Manager with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.
The Solution Customer Success Manager will be responsible for both customer-facing project work supporting Value and Adoption of Adobe products, as well as internal team project management supporting numerous workstreams driving program growth and ongoing support. You will use strong executive presence and solid project management skills, and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences and program management.
Responsibilities:
Accountable for leading Value Realization project work with Customers, inclusive of all aspects of project work (planning, delivery and follow-up , focused on documenting value attainment/measurable impact).
Act as the central point of contact throughout each individual project, defining measurable short-term engagement plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all level
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align and track customer business goals
Drive adoption of Adobe Experience Manager products - using playbooks to drive incremental value to the customer
Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
Support Program Governance/Management - partner with leadership team to ensure program goals and initiatives are documented, workstreams are on track, and deliverables are documented and logged in requisite repositories.
Support Process for activating new internal and quarterly priorities and managing backlog - ensuring initiatives are crafted to meet predefined business objectives.
Weekly and Monthly reporting - Maintain/deliver pre-established weekly and monthly reporting for the organization.
Support Team Meetings/Communications - partner with leadership team on weekly and quarterly meetings i.e. Quarterly All Hands).
Skills and Experience:
10+ years of Customer Success experience in Software as a Service, Digital Marketing (AEM Experience is preferred)
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%).
Compensation:
Up to $54.37 per hour.
35803120
Engineering Section Manager
Customer Service Manager Job 26 miles from Hoffman Estates
MEP Section Manager - Aviation Sector - Hybrid
Are you an experienced MEP leader looking to lead in the aviation sector? Located in the vibrant city of Chicago, this permanent position requires a leader who can provide technical guidance, manage project development, and drive team performance within a mechanical engineering environment. This role is a pivotal part of our operations, contributing directly to the success and growth of our aviation projects. There is also a direct pathway to become part of the senior leadership team.
Key Responsibilities:
Provide technical leadership and expertise to both staff and clients, ensuring all engineering projects adhere to the highest standards of quality and efficiency.
Plan, organize, and implement the development of all projects, coordinating with multiple stakeholders to ensure timely and successful project completions.
Monitor team performance and analyze as well as resolve problems efficiently, fostering an environment of continuous improvement and innovation within the team.
Cultivate effective relationships with clients, and employees.
Support proposal opportunities that are strategically aligned with your group.
Participates in the RFP/RFQ process including, site visits, client meetings, scope development, preparation of project approach, technical execution plans, schedules, and interviews.
Requirements:
Bachelor's Degree in Mechanical Engineering from an accredited institution.
Professional Engineer (P.E) license required.
A minimum of 10 years of MEP (Mechanical, Electrical, and Plumbing) experience in the engineering sector, preferably with extensive involvement in aviation-related projects.
This role is ideal for someone with a robust background in mechanical engineering within the aviation industry, who is keen on leading diverse teams and making significant impacts on large-scale projects. If you possess strong leadership skills combined with extensive technical expertise, we encourage you to apply for this exciting opportunity in Chicago. Join us to lead cutting-edge projects that shape the future of aviation infrastructure.
Plant Manager
Customer Service Manager Job 18 miles from Hoffman Estates
Job Title: Plant Manager
The Plant Manager oversees plant operations, production staff, and maintenance while ensuring the plant adheres to ISO 9001 standards. This role provides leadership and accountability for direct reports, including Group Leads, the Supervisor, Supply Chain Manager, Master Scheduler, and Maintenance Manager.
Key Responsibilities:
1. Production and Goal Achievement
Set and achieve production goals, eliminate backorders, and ensure timely delivery.
Meet financial targets and optimize labor, material, and overhead costs.
Collaborate with the Master Scheduler to ensure production goals align with delivery deadlines.
Participate in key meetings such as the Weekly Monday Customer Project Review and monthly P&L Reviews.
2. Team Building and Accountability
Collaborate with cross-functional teams including Engineering, Quality, Shipping, and Top Management to achieve company goals.
Ensure critical staff backups for vacations and turnover, building a strong bench of talent.
Work closely with the Quality team to reduce defects, sharing responsibility for product quality.
Provide training to improve understanding in core competencies.
Perform additional duties as assigned.
Qualifications and Skills:
Bachelor's degree in Mechanical Engineering is a plus.
7-10 years of experience in thermoforming or injection molding, with supervisory or management experience.
Proven experience in Root Cause Analysis for problem-solving.
Familiarity with processes such as 3 Axis Plastic Routing, Silk Screen, Ovens, Optical Hard Coating, 5 Axis Production Machining, and various manufacturing techniques (laser, welding, polishing, etc.).
Experience with Build-to-Order and Forecasting, as well as internet sales and warehousing operations.
Bilingual in English and Spanish is preferred.
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Let Accurate work for you. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Plant Manager for a Packaging Manufacturing Company
Customer Service Manager Job 22 miles from Hoffman Estates
CliftonLarsonAllen (CLA) Search has been retained by a Chemical Manufacturing client to identify a Plant Manager to join their team.
We are seeking an experienced and dynamic Plant Manager to lead our chemical manufacturing and distribution operations. This pivotal role requires a proven leader with a deep understanding of chemical manufacturing processes, distribution networks, and a commitment to Lean Six Sigma continuous improvement principles. The ideal candidate will ensure operational excellence, drive safety and compliance, and optimize efficiency while fostering a culture of innovation and high performance.
What You'll Do:
Oversee day-to-day operations of the plant, ensuring production schedules are met while maintaining high standards of quality, safety, and efficiency.
Manage raw material procurement, inventory, production planning, and distribution logistics to meet customer demands.
Implement and sustain Lean Six Sigma practices to identify and eliminate waste, improve processes, and drive cost savings.
Lead Kaizen events and cross-functional improvement initiatives to boost operational performance.
Ensure adherence to all environmental, health, and safety regulations (OSHA, EPA, etc.), as well as company policies.
Drive a culture of safety through proactive training, audits, and incident prevention measures.
Develop and mentor a high-performing team by providing clear goals, professional development opportunities, and regular performance evaluations.
Foster an inclusive, collaborative, and innovative workplace culture.
Collaborate with senior leadership to develop and execute long-term business strategies that align with organizational goals.
Manage plant budgets, forecast costs, and implement cost-control measures to maximize profitability.
Prepare operational reports and present key performance metrics to stakeholders.
What You'll Need:
Bachelor's degree in (Chemical Engineering, Industrial Engineering, or a related technical field.) An MBA or advanced degree is a plus.
Strong understanding of OSHA, EPA, and DOT regulations, with experience leading compliance audits.
Exceptional leadership, communication, and organizational skills.
Ability to analyze complex data, develop actionable insights, and execute improvement strategies.
Experience in implementing and maintaining ISO 9001 or 14001 standards.
Advanced knowledge of ERP systems (e.g., SAP, Oracle) and manufacturing analytics tools.
Good organization and time management, including the ability to work well in high-pressure situations with tight deadlines.
Experience:
10+ years of progressive experience in chemical manufacturing or a related industry, with at least 5 years in a leadership role.
Demonstrated success in leading Lean Six Sigma initiatives (Black Belt certification preferred).
Strong knowledge of distribution networks and supply chain management.
Proven ability to lead and manage teams, including operators, engineers, and supervisors.
Budgeting, cost control, and resource allocation experience to manage plant efficiency and profitability.
Manager Transaction Advisory Services
Customer Service Manager Job 26 miles from Hoffman Estates
Our client is a leading firm in the financial services industry, renowned for its innovative solutions, commitment to excellence, and a diverse portfolio of financial products. With a global presence and a strong reputation for delivering top-tier services, our client serves a wide range of institutions, from major corporations to financial entities and individuals. They are dedicated to providing comprehensive financial advice and investment strategies to help their clients navigate complex transactions and achieve long-term success. As part of their continued growth and success, they are looking for a talented Manager, Transaction Advisory to join their team and contribute to the future of financial services.
Key Responsibilities:
Conduct thorough financial analysis and review of financial statements, projections, and other relevant documents for clients involved in transactions.
Support clients in structuring transactions in a way that maximizes value and minimizes risk.
Identify financial and operational risks in potential transactions and recommend strategies to mitigate these risks.
Build and maintain strong relationships with clients, acting as a trusted advisor throughout the transaction process.
Lead and manage a team of junior professionals, providing guidance and mentorship to develop their technical and professional skills.
Prepare and review transaction-related documents such as financial models, reports, and presentations for internal and client use.
Work closely with tax, legal, and operational teams to assess transaction implications from various perspectives.
Stay up-to-date on industry trends, market developments, and regulatory changes to provide informed advice to clients.
Assist in building complex financial models, including valuation analyses and forecasting, to support transaction decisions.
Assist clients with the execution of transactions, including managing timelines, coordinating with various stakeholders, and ensuring successful completion.
Qualifications:
Bachelor's degree in Accounting, Finance, Economics, or a related field.
5+ years of experience in transaction advisory, financial due diligence, or a similar role within a public accounting or consulting firm.
Strong knowledge of financial analysis, valuation, and financial modeling techniques.
Proficient in Microsoft Excel, PowerPoint, and other financial modeling tools.
Exceptional analytical, problem-solving, and organizational skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Strong communication and presentation skills, with the ability to convey complex financial information to clients and stakeholders.
Experience in managing teams and mentoring junior staff.
Ability to work independently and as part of a collaborative team.
The Equus Group is an Equal Opportunity Employer and takes
pride in maintaining a
diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Plant Manager
Customer Service Manager Job 26 miles from Hoffman Estates
EuropTec USA, LLC is a U.S. glass fabricator with a 75-year history of supplying fabricated glass and specialty items to the appliance market. We provide a wide variety of products for the appliance (oven doors and microwave ovens) and lighting markets.
The Plant Manager will lead all aspects of production and product delivery in coordination with other departments. We have approximately 150 employees (a mix of union and non-union employees) in two facilities and one warehouse.
Core Objectives for the Plant Manager :
Lead all manufacturing for fast-paced operations (three 8-hour shifts in one building and two 10-hour shifts in the other building), and warehousing activities (one 8-hour shift).
Coordinate manufacturing in accordance with policies, procedures, and work instructions.
Meet or exceed all company production and profitability goals.
Use technical expertise/understanding to work with teams to optimize production efficiency.
Work with sales to ensure that the business fits the manufacturing capabilities.
Establish labor requirements based on capacity/demand.
Continuously improve the company safety record.
Ensure compliance with all relevant environmental regulations.
Meet or exceed all of the quality requirements for the products.
Use Lean/5S and continuous improvement tools to ensure that facilities maintain orderly appearances.
Establish clear and defined goals for direct reports in alignment with the organization's goals.
Set staffing requirements for all production areas.
Find creative ways to control manufacturing costs.
Read, analyze, and interpret common technical journals, financial reports, legal documents, and customer blueprints.
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Present information to employees, top management, public groups, and/or boards of directors.
Interpret an extensive variety of technical instructions in mathematical or diagram form.
Communicate with all levels of management on financial and data management matters.
Requirements for the Plant Manager
Bachelor's degree (BA) and 5+ years related experience or equivalent.
Expertise in manufacturing practices (including 5S/Lean) and the role of KPIs and statistical analysis
Preferences for the Plant Manager
Masters' degree
Experience in a union environment
Experience in continuous process environment
Multi-lingual - Spanish, French, Cantonese
Plant & Port Manager
Customer Service Manager Job 26 miles from Hoffman Estates
Plant & Port Manager - Join Midwest Salt's Dynamic Team!
At Midwest Salt, we don't just deliver salt - we deliver excellence. With almost 40 years in the industry, we've mastered the trifecta: top-quality products, competitive pricing, and reliable, on-time delivery. But what truly sets us apart is our people.
Why Midwest Salt?
We believe in building win-win relationships, not just with our customers and vendors but with our team members too. When you join Midwest Salt, you become part of a dynamic, agile work environment where your ideas and contributions truly matter. We foster a community that thrives on collaboration, innovation, and continuous learning. Guided by proven processes, we are committed to helping you reach your career goals as we grow together toward becoming the largest nationwide salt distributor.
Position Overview: Plant & Port Manager
This position reports to the company's COO. As a hands-on leader and manager, you'll oversee the entire operations of the international terminal, ocean and river port, rail spur, and production facility. The role demands a blend of technical expertise, managerial acumen, and strategic insight to optimize facility performance.We believe the person in this role can and will perform (as needed) any role in the plant to ensure they can lead and coach teams, manage budgets, ensure safety, and drive continuous improvement, all while aligning with the company's overarching goals. We're looking for someone eager to dive in, make a difference, and grow with us every step of the way!
Key Responsibilities:
Leadership and Team Development: Lead, manage, and inspire the Chicago plant team to achieve their goals while fostering a high-performing environment through effective staffing, training, performance evaluations, and career development initiatives.
Production Oversight: Oversee all production schedules and processes, ensuring operations run efficiently while meeting quality standards. Manage outsourcing vendors by selecting, assessing, and driving measurable performance results.
Product and Service Standards:Focus on eliminating shrinkage, maintaining strict quality controls, and delivering fast, reliable customer service to meet or exceed client expectations.
Budget and Equipment Management: Control operational and capital budgets to ensure financial efficiency, while maintaining equipment through proactive scheduling and coordinating purchases.
Safety & Compliance: Develop, implement, and enforce safety policies that comply with local, state, and federal regulations, including MARSEC standards. Conduct regular safety training and ensure strict adherence to workplace safety and environmental standards.
Strategic & Operational Improvement: Drive continuous improvement initiatives to enhance production efficiency and product quality. Contribute to strategic planning by forecasting production capabilities and identifying growth opportunities.
Stakeholder and Supply Chain Coordination: Build and maintain strong relationships with external stakeholders, including suppliers and community leaders, while coordinating with the internal supply chain team to ensure timely raw material availability and efficient distribution of finished goods.
Skills & Qualifications:
Leadership and Communication: Proven ability to lead and manage cross-functional teams with excellent communication and interpersonal skills.
Technical and Production Expertise: In-depth knowledge of production processes, equipment maintenance, and lean manufacturing principles.
Safety and Regulatory Compliance: Strong understanding of OSHA standards, environmental regulations, and safety best practices.
Financial Acumen: Proficiency in budget management, cost analysis, and operational efficiency metrics.
Problem-Solving and Continuous Improvement: Skilled in identifying inefficiencies and driving initiatives to enhance operations and reduce waste.
Strategic Planning and Stakeholder Management: Experience contributing to organizational strategy and managing external stakeholder relationships.
Why You Should Apply:
Be part of a company that values your success as much as its own.
Opportunity for growth and development in a supportive environment.
Work with a team that encourages innovation, collaboration, and learning.
Benefits Include:
401k with company matching
Company-paid employee and partial family health and dental insurance
Vision insurance
Company-paid life insurance
Supplemental life insurance
Company-paid short-term and long-term disability
Vacation Days Off
PTO Days Off
Bonus Days Off
If you're ready to join a team that values what you bring to the table and is dedicated to both individual and company success, we want to hear from you!
Plant Manager
Customer Service Manager Job 26 miles from Hoffman Estates
Join our client, a leader in the electroless nickel plating industry, as a Plant Manager. With over a century of dedication to quality and innovation, the company is committed to providing top-notch metal finishing solutions. As Plant Manager, you will be at the heart of operations, driving excellence and ensuring the facility meets its production and quality goals. This is a chance to lead a skilled team, work with state-of-the-art technology, and make a tangible impact in a reputable organization.
Responsibilities:
Manage Daily Operations: Ensure efficient and safe plant operations to meet production targets.
Analyze and Improve: Monitor metrics, troubleshoot issues, and implement cost-saving strategies.
Customer Engagement: Address quality concerns and ensure customer satisfaction.
Quality Control: Work with quality assurance to maintain high product standards and resolve issues.
Safety Leadership: Enforce safety protocols, conduct audits, and mitigate workplace hazards.
Team Development: Lead, mentor, and train technicians and engineers on quality standards.
Requirements:
3-5 years of experience managing a plating/metal finishing shop.
Experience with AS9100 quality management systems in manufacturing.
Preferred CEF and/or CAF certification; NADCAP experience is a plus.
Competence in internal audits and result interpretation.
Proficiency in Microsoft Office Suite and data management software.
Bilingual in English/Spanish preferred.
Reliable commuting ability between multiple plant locations.
Physical capability to walk, kneel, stand for long periods, and lift up to 45 pounds.
Benefits & Perks:
Health, dental, and vision insurance.
Life insurance and short/long-term disability plans.
401(k) retirement plan.
Generous PTO for work-life balance.
Why Apply Through Total Aviation Staffing?
Total Aviation Staffing connects aviation professionals with top-tier opportunities across the industry. Whether you're looking for roles in:
Commercial Aviation - Passenger airlines, cargo operations, and aircraft leasing
Business & General Aviation - Corporate jets, charter services, and private aviation
MRO & Aftermarket Services - Aircraft maintenance, repair, overhaul, and parts distribution
Aerospace & Defense - Military aviation, space systems, and defense programs
Aviation Technology & Manufacturing - OEMs, avionics, propulsion, and emerging technologies
Even if this role isn't the perfect fit, applying with us gives you access to multiple career opportunities that may not be publicly advertised.
Work with top companies in aviation and aerospace.
Get priority access to multiple job openings.
Receive expert career guidance from specialized aviation recruiters.
Apply today to take the next step in your aviation career.
Manager, or Senior Manager, Social Media
Customer Service Manager Job 26 miles from Hoffman Estates
Background
Type: Full-time, permanent position
Division: Agency Services
Reports to: VP, Client Services
Intersport is an award-winning agency that fills the empty space between marketing campaigns and consumers - helping brands make more meaningful connections. Our industry-leading team includes 200+ team members supporting 50+ clients with services spanning content production, experiential and event marketing, hospitality, brand and partnership consulting, creative, social and digital marketing, and platform development. We also own and operate event properties across the professional and collegiate sports landscape, focused on sports including basketball, football, golf, pickleball, and volleyball.
Intersport is seeking to add a dynamic and innovative Manager, or Senior Manager, Social Media to lead social strategies and campaigns for some of the most exciting and collaborative clients in the industry. Our clients value partnership and creativity, allowing us to deliver fun, engaging, and results-driven social media strategies, content, and campaigns. In this role, you will manage multiple clients across industries such as Consumer Packaged Goods (CPG), Food & Beverage, Ingredients, Construction & Trades, Hospitality, Sports, and Beer, Wine, and Spirits. The Manager/Senior Manager will collaborate closely with internal creative and digital teams to ideate, execute, and optimize campaigns that drive meaningful engagement and measurable success.
Responsibilities
General
Embody and reflect Intersport's performance-based culture and commit him/herself and team to the highest standards for all agency work
Work effectively with cross-functional teams to deliver executional excellence
Social Media Strategy & Execution
Develop and present persuasive and comprehensive social media strategies tailored to client goals, leveraging industry insights, platform trends, and audience behavior
Manage and oversee accounts across platforms, including Facebook, Instagram, Twitter/X, LinkedIn, TikTok, and others
Content Ideation & Management
Collaborate with Creative teams to brainstorm and produce engaging, on-brand content (text, images, videos) while maintaining a consistent voice and style
Schedule and publish content aligned with each platform's best practices
Paid Campaigns
Plan, execute, and optimize paid social media advertising, benchmark performance against industry standards, and implement pixel tracking to integrate campaign data into dashboards for actionable insights
Community Management
Foster and grow online communities by actively engaging with followers, responding to comments, messages, and mentions, while handling brand reputation and escalation process for user-generated comments or sensitive issues
Additionally, build relationships with influencers, partners, and brand advocates to enhance social reach and engagement
Analytics & Reporting
Build and maintain live analytics dashboards using tools such as Tableau, Funnel.io, or Supermetrics, to track performance metrics, generate reports, and guide campaign optimization
Project Management
Use project management tools such as Asana, or Trello to manage workflows, ensure deadlines are met, and adapt to changing priorities in a fast-paced environment
Client Collaboration
Build trust and maintain strong relationships with clients, serving as their go-to expert for all things social media
Proactively communicate campaign progress and insights, and address feedback professionally
Brand Compliance
Support the creation and delivery of social media content that aligns with client legal and ethical guidelines, including FTC recommendations for influencer marketing and GDPR best practices, while staying informed of platform-specific policies and updates to ensure adherence to client and brand standards
Team Leadership
Lead and mentor junior team members, providing guidance on best practices and professional development, while collaborating with internal teams and external agencies to ensure cohesive messaging and campaign execution
Additionally, support broader marketing efforts by integrating social media with experiential events, email marketing, and traditional advertising
New Business Development
Provide digital insights, social media strategies, and campaign concepts to support responses to RFPs and new business opportunities
Collaborate with cross-functional teams to craft compelling proposals or case studies that showcase agency expertise
The salary range for this role is: $55,000 to $92,000, depending on full-time, non-internship professional relevant experience. Manager: 4 to 6 years' experience; Senior Manager: 6 to 8 years' experience
Qualifications
Bachelor's degree required
Manager: Four (4) to Six (6) years' professional experience in social media management, preferably within an agency setting, managing multiple brands and clients
Senior Manager: Six (6) to eight (8) years' professional experience in social media management, preferably within an agency setting, managing multiple brands and clients
Expertise in developing social media playbooks and content calendars tailored to business objectives
Experience in audience segmentation, targeting, and persona development
Ability to A/B test content and optimize campaigns based on performance
Knowledge of social listening and sentiment analysis tools to track brand reputation
Strong ability to identify trends and translate them into actionable campaigns
Proven ability to deliver multi-channel social media strategies with measurable results
Experience working with cross-functional teams (marketing, creative, product, customer service, and PR)
Expertise in social media management tools (e.g. Hootsuite, Sprout Social, Later), analytics platforms (e.g. Google Analytics, HubSpot, Tableau, Funnel.io, Supermetrics), and content creation tools (e.g. Adobe Creative Suite, Canva, CapCut)
Strong understanding of KPIs, ROI measurement, and social performance reporting.
Exceptional organizational, communication, and time-management skills with the ability to juggle multiple clients and priorities
Portfolio of Work: Ability to provide examples of past work that showcase social media strategies, content creation, and campaign results
Intersport is an Equal Opportunity Employer
Jewelry Retail Manager
Customer Service Manager Job 9 miles from Hoffman Estates
About Us:
European Jewelry & Co. is an owner-operated fine jewelry boutique with over 25 years of experience. We specialize in diamonds, custom design, and expert jewelry repairs. Known for our personal touch, attention to detail, and strong customer relationships, we are dedicated to creating an elevated and welcoming experience for every client.
Job Description:
We are looking for a driven and experienced Jewelry Store Manager to lead our team, grow monthly sales, and help take our store to the next level. The ideal candidate is proactive, sales-focused, and passionate about both jewelry and customer experience. This is a hands-on leadership role with the opportunity to make a real impact.
Responsibilities:
Oversee daily operations including sales, repairs, inventory, and staff management
Drive monthly sales by setting goals, tracking performance, and coaching the team
Build and maintain strong relationships with both new and existing customers
Plan and execute in-store events, trunk shows, and seasonal promotions
Develop and implement strategies to grow foot traffic and increase repeat business
Manage merchandising, store presentation, and cleanliness
Handle customer service issues with professionalism and care
Work closely with the owner on marketing, outreach, and business development
Keep accurate records of sales, repairs, special orders, and inventory
Requirements:
2+ years of retail management experience (jewelry industry a big plus)
Proven track record in sales and team leadership
Excellent communication and interpersonal skills
Highly organized and dependable with attention to detail
Creative mindset for events and customer engagement
Comfortable with POS systems, inventory software, and basic reporting
Able to work weekdays and Saturdays
Store Manager
Customer Service Manager Job 20 miles from Hoffman Estates
About us
Bella Cosa Jewelers is a family owned and operated luxury jeweler servicing the community for 25 years. We are the kind of jewelry store with friendly, personalized customer care and services you do not find in large chains.
Bella Cosa Jewelers is proud to handle all of our jewelry design and manufacturing in-house, creating a long-lasting reputation of quality and service combined with a local, personal touch. Bella Cosa Jewelers supports the community and is committed to giving back through charitable donations and partnerships with local organizations to make a meaningful difference in the lives of those around us.
Our talented team of jewelry sales professionals, jewelers, and employees are professional, customer-focused and collaborative.
Store Manager-Wilmette IL
Bella Cosa Jewelers is growing our Wilmette team and seeking a dynamic and experienced Store Manager with a proven record of coaching and developing fine jewelry sales teams to drive growth while maintaining the highest standards of client service and brand representation. This key position will give you the opportunity to showcase your leadership skills and passion for fine jewelry sales in a beautiful retail environment.
The Store Manager plays a pivotal role in cultivating relationships with clients, providing expert guidance on our bridal and fine jewelry brands, and ensuring an exceptional shopping experience.
The ideal candidate will possess a passion for luxury jewelry, exceptional sales leadership skills and a proven track record of achieving and exceeding sales targets in a fine jewelry retail environment.
Responsibilities:
Sales Leadership: Lead and motivate a team of fine jewelry sales consultants to achieve individual and store sales goals. Provide ongoing coaching, training and development to ensure team members deliver exceptional client service.
Customer Experience: Create a welcoming and luxurious environment for clients ensuring an outstanding shopping experience. Cultivate strong relationships with clients, providing personalized and expert guidance on fine jewelry and bridal brands.
Product Knowledge: Maintain a deep understanding of our fine jewelry and bridal collections, including materials, craftsmanship, and design trends. Educate sales team on product features and benefits to enhance their ability to engage with customers and drive sales.
Operational Excellence: Ensure compliance with company policies and procedures including security protocols, cash handling and inventory management. Collaborate with store owner to address any operational issues and implement solutions for continuous improvement.
Vendor Relationships: Develop and maintain strong relationships with fine jewelry vendors and suppliers.
Requirements:
Bachelor's Degree.
GIA/AJP certification.
Proven track record of leading, coaching and developing a fine jewelry sales team to meet or exceed sales goals.
Exceptional communication skills.
Extensive knowledge of diamonds, gemstones and luxury watches.
Experienced in selling luxury fine jewelry, high-end watch and bridal brands such as Tacori, Verragio, Hearts on Fire.
Experience with Edge POS system preferred.
Strong organizational and follow-up skills.
Must be able to work Saturdays and extended hours during holiday season.
Benefits:
401(k) with company match
Medical, Dental and Vision insurance
Employee discount
Paid time off
Life Insurance
Short-term Disability Insurance
On-going training and development
Store Manager
Customer Service Manager Job 26 miles from Hoffman Estates
Join Joe & The Juice as a Store Manager!
At Joe & The Juice, our vision is to become the first truly global people-focused Food & Beverage brand. To achieve this, we foster a culture built around our virtues and operational excellence in three key focus areas: employee engagement, guest experiences, and financial performance. Our unique company culture is the backbone of our success, thriving on our employees' commitment to our core virtues: Positive Attitude, Inclusion, Social Ties, and Growth.
We expect our employees to be engaged, open-minded, and to maintain a positive attitude in all that they do. While hard work and dedication are essential, we also encourage our team to have fun and enjoy each other's and our guests' company. We offer a work environment with great opportunities for development and progression, expecting consistent performance in return.
Role Summary:
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas through sparring with your Regional Manager. You will ensure that your store adheres to market-specific legal requirements, company policies, and risk and compliance structures. Leading your team, you will ensure efficient workflows, great guest experiences, and high-quality products.
Your success in this position depends on your ability to lead and develop a highly engaged team, meet cost budgets, reach sales targets, and achieve 4-Wall EBITDA through new and existing company initiatives.
Key Expectations:
· Effectively lead your team members in alignment with company virtues and operational principles.
Key Responsibilities:
· Develop and motivate your team through development plans, feedback, in-store training, meetings, and securing engagement through inclusion and social activities.
· Monitor and actively work with employee engagement, training completion, and employee turnover.
· Ensure a guest-first approach, building strong guest relations in your local community to increase overall guest loyalty.
· Monitor and actively work with the following metrics: Returning guests, app conversions, complaints, waiting time, product availability, and store audits.
· Maintain a safe, secure, and healthy working environment by enforcing both local and company hygiene, health, and safety standards.
· Ensure store shift plans and workflows are optimal and in accordance with the Daily Concept Workflow and Team Positioning.
· Full ownership of stock handling, counting, and ordering to ensure optimal inventory.
· Deliver on sales and productivity targets, and balance waste, DOC, salary cost, and overhead costs.
Your Qualifications:
· Proven leadership skills with a commercial mindset
· Strong interpersonal and communication skills
· Ability to inspire and develop team members
· Commitment to maintaining high operational standards
Why Work With Us:
· Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
· Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
· Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.
Join us at Joe & The Juice and be part of a dynamic team committed to delivering excellence in a vibrant and inclusive environment. Apply now and take the first step towards an exciting career with us!
Physical Requirements:
Must be able to stand for long periods of time.
Must be able to lift between 50 and 60 lbs.
Must be able to perform bending, stooping, crouching, and squatting movements.
Must be able to safely handle and use sharp objects.
Must be able to work near and operate a hot grill.
Notice of Non-Discrimination Policy
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JOE EMPLOYEE VIDEO
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NOTICE FOR US JOB POSTINGS
Joe & The Juice uses Chat Interview, a software that uses artificial intelligence (AI) and machine learning (ML), as one tool to assess candidates for employment and help mitigate bias in the hiring process. The Chat Interview identifies the job qualifications and characteristics contained in your responses to interview questions, such as your traits (e.g., conscientiousness or agreeableness), competencies (e.g., accountability or adaptability), and/or communication skills, and compares them against our desired job qualifications and characteristics in the job description for the position(s) for which you are applying. To request an alternative selection process or accommodation for a mental or physical disability, send your request to ******************** and use the applicable subject line, “Alternative Selection Process” or “Accommodation Request.” For information about the type of data Chat Interview collects, the source of that data, and the applicable data retention policy, please visit **************************************************************** To request information regarding the data that Chat Interview collects, the source of that data, and the Chat Interview data retention policy, you may send a written request to privacy@sapia.ai. We will provide the requested information within thirty days of your request.
Close Date: March 5th, 2025
Store Manager
Customer Service Manager Job 32 miles from Hoffman Estates
AKIRA Store Manager
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Store Manager
Location
Orland Park, IL
Overview:
AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions:
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing AKIRA's 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards.
Upholding and enforcing all AKIRA policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.
Qualifications:
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
Physical Requirements:
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
Ability to stand/walk for extended periods of time, including a 10-12 hour shift
Diversity & Inclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full Time
Store Manager
Customer Service Manager Job 33 miles from Hoffman Estates
Starting Salary Ranges from $26.00/hr to $30.00/hr (DOE)
The Store Manager leads the team to ensure an excellent experience for both customers and crew members. With a strong understanding of retail operations, the manager is pivotal in establishing the store as the top local seller of boat parts. The mission is to serve customers who need products for their boating projects and ensure their satisfaction, fostering loyalty. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities:
• Recruit, interview, hire, and train new staff.
• Conduct performance evaluations.
• Organize and manage staff schedules.
• Handle corrective actions and terminations.
• Oversee all store operations.
Duties/Responsibilities:
• Manage sales, expenses, payroll, and shrinkage to meet financial goals.
• Utilize the Monthly Staffing Guide for optimal scheduling.
• Create weekly Crew Member schedules three weeks in advance.
• Implement programs that drive sales and enhance customer engagement.
• Develop strategies to boost customer count and loyalty.
• Collaborate with Pro Market Team Managers to grow the wholesale business.
• Oversee ordering processes and profit/loss management.
• Ensure timely execution of company communications.
• Maintain high customer satisfaction through exemplary service.
• Coach staff on product knowledge and sales techniques.
• Set and monitor performance goals.
• Enforce operational and personnel policies.
• Ensure accurate payroll processing and compliance with asset protection standards.
• Uphold legal requirements and represent the brand's values.
• Stay updated through training programs.
• Maintain flexibility in scheduling including nights, weekends and some holidays.
• Ensure timely completion of Omni orders.
• Act as "Manager on Duty" and perform additional duties as needed and/or assigned.
Required Skills/Abilities:
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Effective time management and organizational skills.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize and delegate tasks.
• Proficiency in Microsoft Office Suite or similar software.
• Detail-oriented with the ability to multitask under pressure.
• Strong leadership and management skills.
• Budget development and maintenance experience.
• Thorough understanding of company policies and practices.
• Flexibility for evening, weekend, and holiday shifts.
• Preferred knowledge of industry and products.
Education and Experience:
• Business, Business Administration, or a related field Degree preferred, or equivalent work experience.
• Two years of retail management experience preferred.
Physical Requirements:
• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
Other Requirements:
• Must be at least 18 years old.
To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at **************************** . Join us at West Marine and help us provide the best boating experience for our customers!
General Manager - Relocation to Cincinnati!
Customer Service Manager Job 26 miles from Hoffman Estates
General Manager
About the Company - The Connor Group General Managers are considered the "quarterbacks" of our business, and the driving force behind our success. You would be responsible for motivating your team and holding them accountable, delivering exceptional customer experience, and maintaining profitability at your property.
What you get:
Exceptional base compensation determined by skillset and experience
Performance based bonuses - average $50k-$60k per year
Outstanding 401(k) program with company match up to 9%
Medical and dental premiums 100% paid day one for employee and family
Holidays and paid time off
Structured schedule - 50-55hrs/week, weekend availability required.
Ability to earn an equity ownership in the company through The Connor Group's partnership program - projected to be worth more than $2 million in 20 years.
What you'll do:
Manage and motivate your team while holding them highly accountable.
Effectively manage bill-pay, expense control, and full P&L statement.
Manage your maintenance team, coordinating work orders and apartment turns.
Own all aspects of sales management - Traffic Building, New Rentals, and Renewals.
Manage your sales team by selling alongside them.
Master operational systems and processes.
Deliver excellent customer service.
What we're looking for:
Top-performers with a proven track record or results
Enjoy selling and Driving results thorough your team?
Have accountability conversations with your team to help them grow within the organization.
Hands on, shoulder-to-shoulder with your team.
Thrive on direct feedback, resilient and solution-oriented.
Assertive leader with a passion for developing others.
Motivated and excel in a reward and recognition culture.
What's Great About The Connor Group- Giving back to the Community
Do work that makes a real, measurable difference in the community. Through The Connor Group Kids & Community Partners, our associates provided $139 MILLION in value to under-resourced communities last year, just by doing their jobs at a high level.
Learn more and visit us at
careers.connorgroup.com/property-managers