Customer Service Manager Jobs in Gardner, MA

We are not just about filling a position. We are about welcoming you to a shared journey of growth and success. We have an exciting opportunity for an experienced manager to lead our team. If you are ready to be a key player in this shared journey of growth and success, apply today! As a Co-Manager you will: Be actively engaged in the store's processes and procedures in order to meet and exceed financial goals Be asked to lead and guide your team with passion to achieve the highest standards while exhibiting the utmost empathy Execute the seasonal department's daily, weekly and yearly merchandising plans Starting salary range: $70,000 to $75,000 plus bonus annually. Auto req ID 15168BR Job Title #915 Framingham Co-Manager Job Description - Requirements Must have previous big-box retail management experience Must be able to process information and have the ability to make sound business decisions Be open to relocation for promotion Benefits: Competitive Wages Medical, Dental and Prescription Benefits 401(k) Program with Company Match Paid Vacation Sick / Personal Pay Employee Discount Life Insurance and Long-Term Disability Insurance (LTD) Flexible Spending Plan Holiday Pay Safety Sensitive Position - subject to pre-employment drug testing where applicable by law. Hobby Lobby Stores Inc., is an Equal Opportunity Employer For reasonable accommodation of disability during the hiring process call **************. State/Province Massachusetts City Framingham Address 1 1 Worcester Road Zip Code 01701

WHO WE ARE Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service. Ferrotec (USA) Corporation is a technology company with a worldwide presence in various end products, manufacturing systems, and industries serving primarily the semiconductor industry. We provide our customers with advanced materials, components, systems, and manufacturing solutions. Please visit **************** for a list of office locations. HOW YOU MAKE AN IMPACT Responsible for processing quotations, sales orders, bookings, releases, and shipments. Coordinates with other departments to resolve problems. Requires excellent organization and communication skills, and the ability to work well with others. Duties and tasks may vary by business unit. Reports to the Manager of Customer Service, Regional Sales Manager, or equivalent. Achievement of objectives must include an overriding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization. WHAT SUCCESS LOOKS LIKE • Uses established procedures and works under immediate supervision. • Answers phone calls from customers and maintains high customer satisfaction with courteous, efficient, and complete service and support. • Initiates customer orders for changes, consignments, returned/repaired product, short shipments, and credits. Responds to customer inquiries for price and delivery. Accepts, qualifies, and processes requests for quotations. • Enters sales orders into Oracle. • Updates customer need dates as required. Updates, or requests an authorized person to update, scheduled ship dates. • Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements. • Coordinates with other functions as necessary to ensure that customers receive the best service possible. • Prepares support information to sales and engineering for quotations and problem resolution. • Exercises judgment within defined practices and procedures to determine appropriate action. • Performs other related duties as assigned or requested. • May work with customer's qualified suppliers to perform services requested by FTU management. • May expedite existing orders based on customer's pull in request by communicating with appropriate suppliers. • May be required to monitor inventory consigned at customer location, make proper inventory accounting, order / schedule replacement material within management guidelines, and expedite as required to meet defined inventory levels. • Services complex accounts and orders. • Assists entry-level customer service representatives with challenging issues. • Identifies areas for improvement and participates in the development of better operational processes. • May arrange air and sea shipments with FTH based on customer requirements. • May monitor customer's portal site to identify requirements to pull in or push out orders. • May work with major account consigned-inventory programs to ensure inventory and service levels are met. • May support tradeshow activity. • Works under minimum supervision. • Plans, develops, and implements systems to ensure accurate, timely, and efficient customer service activity. • Prepares, develops, or maintains various reports as requested by management. • Mentors and assists in training entry-level and intermediate-level customer service representatives. • Exercises discretion and judgment on a regular basis. Not a comprehensive list of duties. Duties may change without notice at management's sole discretion WHAT YOU NEED TO BE SUCCESSFUL • High School Diploma or equivalent and 5-8 years' experience, or • Associate's degree in a related discipline or equivalent and 2-5 years' experience. PREFERRED SKILLS: • Experience with an ERP system, preferably Oracle. • Familiarity with international variances in cultural and legal issues related to sales transactions. • Bi-lingual language skills (Chinese/English or Japanese/English) are preferred and may be required in some business units. PHYSICAL & ENVIRONMENTAL REQUIREMENTS: • Constantly remaining in a stationary position, often standing, or sitting for prolonged periods. • Occasionally moving about to accomplish tasks or moving from one worksite to another. • Constantly communicating with others to exchange information. • Constantly repeating motions that may include wrists, hands, and/or fingers. • Occasionally operating motor vehicles or heavy equipment. • Constantly assessing the accuracy, neatness and thoroughness of the work assigned. • Occasionally subjected to low and high temperatures. • Constant sedentary work that primarily involves sitting/standing. • Occasional light work that includes moving objects up to 20 pounds. • Prolonged use of computer monitors. PERKS OF JOINING OUR TEAM With positive values, a productive atmosphere, and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential. Ferrotec is proud to offer a Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off, Sick & Wellness, and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes are available to all employees & family members and Much More! We would love to get to know you better and you get to know us better! You can easily apply! We are proud to be an Equal Opportunity and Affirmative Action employer and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Field Customer Care Manager Westborough, MA A Fortune 500 company and one of America's top residential builders is looking for a customer care professional for their team. If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you! Highlights: 2023 Fortune 100 Best Companies to Work For by Great Place to Work and Fortune, ranking 36! Best Workplaces in Construction™ (#2) Compensation: Solid base salary backed by a quarterly bonus, 23 days of PTO and auto allowance Responsibilities: Primary responsibility for responding to service requests in the field and managing those requests according to standard processes. What you will do: Conduct homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. Manage trades to completion of service requests to customers' satisfaction. Establish and maintain positive customer relationships. Responsible for quality inspections of the home prior to delivery to the customer. Determine trade accountability for back charges and P.O.'s. Authorize payment for work performed up to approval limits. Follow applicable legal protocol and process necessary workflow. Responsible for customer satisfaction metrics related to customers serviced. What you will need: Minimum High School Diploma or equivalent. Valid Driver's License because driving is an essential function of this position. Minimum of 1-3 years customer service and warranty experience or equivalent. Strong customer orientation and ability to adapt/respond to different personality types. Strong emphasis on quality of service and follow-up. Basic construction skills and knowledge. Excellent communication and listening skills. Analytical ability necessary to perform root cause analysis. Ability to manage warranty/customer service processes. Basic computer skills. Conflict resolution skills. Cost management.

Job Title: Senior Manager FP&A, R&D Hybrid schedule - 3 days/week in the office Required: Clinical trial stage biotech/pharma experience as a finance business partner to R&D Description The Senior Manager FP&A serves as a key finance partner to pre-clinical and clinical operations and other R&D teams, providing strategic financial support, analysis, and insights to drive decision-making and optimize clinical program efficiency. This role combines the financial expertise with a deep understanding of clinical trial dynamics to ensure alignment between financial goals and business strategies. Experience Bachelor's degree in finance, Accounting, or related field; MBA is preferred. 5+ years of relevant work experience showing progressive advancement. Experience supporting clinical operations or R&D is a must. Responsibilities Financial Planning and Budgeting Collaborate with pre-clinical and clinical operations, R&D and other stakeholders to develop and manage clinical trial budgets. Partner with cross-functional teams to ensure accurate forecasting of clinical program expenses, including CROs, investigator sites, and other third-party vendors. Contribute to the annual budgeting process and long-range planning by providing clinical program costs projections. Variance Analysis and Reporting Monitor clinical trial spending against budget and provide variance analysis with clear explanations of deviations. Deliver actionable insights through financial dashboards, presentations, KPI tracking and ad-hoc reports. Support monthly, quarterly, and year-end financial close processes by generating monthly accrual schedules and adjusting forecasts. Business Partnering and Decision Support Serve as a trusted financial advisor to clinical operations leadership, providing financial insights to guide operational decision-making. Assist in scenario planning for clinical trial design changes, program delays or unplanned expenses. Evaluate clinical trial cost drivers and recommend strategies to improve financial efficiency. Vendor and Contract Oversight Collaborate with clinical teams to assess the financial implications of vendor contracts and change orders. Coordinate monthly finance calls with CRO's and key vendors. Approve, track, and manage vendor commitments, purchase orders, and invoices to ensure proper financial control. Process Improvement Identify opportunities to enhance forecasting accuracy, budgeting tools, and reporting processes. Drive implementation of best practices in clinical program financial management. Key Skills Strong knowledge of clinical trial processes, CRO contracts, and R&D operations. Ability to analyze complex data sets, distill insights, and make recommendations. Advanced proficiency in financial modeling, forecasting and variance analysis. Excellent written and verbal communication skills, with the ability to present financial concepts to non-financial stakeholders. Proven track record to partner effectively with cross-functional teams in a dynamic environment. Expertise in financial planning tools (Adaptive Insights) and ERP systems and accounting principles particularly clinical trial accruals. Advanced excel skills, modeling capabilities and scenario planning. Self-starter with ability to operate independently, drive processes, identify and implement process improvements, establish and adjust priorities to achieve objectives and operate with speed and agility.

Who we are: IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 17 manufacturing facilities, 2 corporate & sales offices and 3 R&D facilities across Canada, Europe, and the United States. Read more about our story at: ***************** The role: We are currently recruiting for a Plant Manager to join the IPL team in Leominster, MA. The Plant Manager is responsible for the management of all operational activities at the Forsyth Plant, including compliance with Health & Safety, Environmental, and Quality Values from order reception to on-time delivery of products to customers. Responsible for the financial performance and P&L of the site while respecting the division's EBITDA objectives. As a Plant Manager at IPL you will: Accountable for the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant Implement the operations strategy, the organization structure and processes in the plant. Plan, direct, coordinate, and oversee operations activities, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the plant. Responsible for the financial performance and P&L of the site, in line with operational, financial, legal and regulatory requirements. Responsible for financial budgeting and forecasting at the plant. Responsible for the leadership and management of employees and cultivate an inclusive environment where people are fully valued, supported and challenged to grow in a safe working environment Guiding, directing, coaching and evaluating the work of the plant management team across operations, production, quality, health and safety, finance, S&OP and HR. Identifying leaders within the team and setting them on a path for management. Drive a sustainable health and safety culture across the plant and implement division and group wide programs and initiatives in the plant. Design and deliver the operational efficiency plan for the maintenance and replacement of tools in the plant. Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed. Lead all continuous improvement initiatives (5S, Kaizen, Productivity.) Lead on all plant capital development projects, ensuring thorough proposals, cost effective procurement and project success operationally and commercially. Work closely to the Supply chain function to support the implementation of the sales and operations planning processes (S&OP) for the plant. Ensure price costings systems are developed for the sales team to ensure accuracy of pricing in the market. Responsible for warehouse management. Provide regular, consistent, and transparent communication to all colleagues in the plant. the regional leadership team and as required ELT members about business activities, potential threats, opportunities, and recommended actions. Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in job area. Complete regular performance reviews, manage attendance, disciplinary issues and procedures as appropriate Be a member of the labor relations committee Role model our Values What you will bring to the role: Extensive operational and people management experience in running a plastics manufacturing business. Bachelor's degree in engineering or equivalent training/experience Extensive operational experience - able to understand operational processes, customer requirements and technical attributes of the product range. Strong experience in plant P&L management with clear ability to forecast, manage budgets and costs. Able to successfully lead and implement change, structure, and process and take a common-sense approach to encouraging continual cultural, technological, and operational transformation. Knowledge/experience of how business is conducted on a global scale. Able to work effectively with senior leadership. An inspiring leader who can attract and retain the key talent for the plant. Experience leading, coaching, building teams and mentoring highly skilled and experienced direct reports. Comfortable working both at a tactical level (in the first instance) and at a strategic level, with a demonstrated ability to be hands on and remain close to sales and operations. ERP experience (IFS advantageous but not essential). Knowledge of lean techniques, SIX SIGMA may be advantageous. Ability to travel as needed If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!

Our client is an industry-leading provider of the most complete, innovative metal forming solutions, specializing in machinery manufacturing for HVAC ductwork. The Plant Manager is responsible for the hydronics manufacturing operations working as a partner with sales, marketing, and engineering. Essential Duties and Responsibilities: Direct and coordinate daily operations of the manufacturing operation based on sales requirements and plant capacity. Creates strategic plans for the Westfield manufacturing team Creates and manages budgets while maintaining good lead times and providing customer services and cooperation with Sales and Engineering Maintains the plant machinery, overall corporate facilities and grounds in Westfield Ensure plant compliance with regulatory requirements Oversee the safety and commitment to safe practices of all plant personnel Responsible for the training and development of the plant's production employees Reviews and approves recommendations of subordinates in matters of personnel, rate changes and performance reviews Report, track and approve expenses to reduce costs Analyze production metrics and data to determine areas to improve Assimilates the acquisitions, startups and product changes that affect the Westfield manufacturing facility Responsible for the stability and reliability of plant manufacturing processes through implementing, training and coaching Continuous Improvement concepts Performs other similar or related duties as required or requested Position Requirements: The Plant Manager must possess the minimum knowledge listed below: Bachelor's Degree required Ten to fifteen years of progressive manufacturing experience Five years of supervisory experience Ability to use computer software, including Word, Excel, PowerPoint, and Outlook Ability to read and interpret blueprints/schematics Strong understanding of all department functions and responsibilities within a business unit Excellent written and oral communication skills Strong problem-solving, analytical and organizational skills Creative, flexible and innovative team player Ability to prioritize and function under pressure Must understand Company policies

AgZen's mission is to make agrochemical spraying more efficient and eliminate pesticide waste. Our patented retrofits allow farmers to spray up to 50% less agrochemicals while improving pest/disease control, crop health, and yield. We are a vibrant startup based in Boston, Massachusetts, and we are committed to helping farmers save money and preventing the over-spraying of agrochemicals. AgZen is venture-backed, has raised over $13.5M of capital, and was awarded over $600K in prizes and awards from prestigious competitions like the MIT 100K and the Rice business plan competition. We are looking for a sharp, tenacious, and creative Research and Development Engineering Co-op to help with the development and implementation of AgZen's products. This paid position will collaborate directly with AgZen's engineering teams, working on various projects and products to reduce pesticide use, focusing on our products' readiness for the 2025 growing season. The internship has the possibility to include projects with the following topics: product development and testing, mechanical design, software development, hardware development, in-lab experimentation and data analysis. Strong communication, teamwork, and the desire to learn in a fast-paced environment are all essential skills for a successful applicant. What you will do: Setup of equipment and materials for agrochemical spray testing in lab. Assist in-lab experimentation on spray hardware and software that will translate to on-field implementation. Produce product documentation for end-users and support teams installing and using our products. Follow and maintain experimental protocols to ensure our products work properly. Collect data, upload it, and assist with model labeling and processing. Perform basic maintenance and troubleshooting on equipment in the lab and field following safety guidelines. Aid in the design and manufacturing of the hardware of our products as necessary. Collaborate with AgZen's engineering teams on other tasks as needed. Maintain detailed logs to record on-field and in-lab variabilities and conditions. Travel to farms within the US to install and maintain our products in use as needed. Present bi-weekly updates on progress to AgZen's technical team. Work hands-on in product development through lab testing and experimentation Quickly iterate through rapid prototyping About you: You are passionate, genuinely curious, and innovative You have unwavering personal integrity and work ethic You are proactive, productive, and complete tasks promptly You excel in a team-centric environment that is transparent and accountable You are passionate about building new technologies that integrate different fields You are adaptable and excel working in a fast-paced, dynamic environment Qualifications: Currently pursuing or completed an undergraduate/graduate degree in agronomy, agribusiness, crop sciences, application technology, mechanical engineering, environmental science, electrical engineering, computer science, or a related field. Ability to understand and interact with agricultural equipment and technology Basic understanding of crop production, crop protection, and agriculture. Solid grasp of statistical methods, data visualization and representation. Mechanical design and/or software development experience a plus. Experience 3D printing and using Solidworks a plus. Ability to work well in a highly collaborative and multidisciplinary environment. Ability to work outdoors for extended periods in heat and humidity. The position opens on March 12, 2025, and the latest start date is July 1, 2025. Exact start and end dates are flexible. The co-op/internship will end around 12/31/25 depending on candidate availability and is full-time during the 4-8 month period of employment. The position is based around Somerville, MA, and travel expenses to and from customer locations will be reimbursed by AgZen.

Director of Personal Lines About the Opportunity: We are seeking a strategic and experienced Director of Personal Lines to lead and grow the Personal Lines department. This role requires a driven professional with a passion for leadership, operational excellence, and delivering an outstanding client experience. You'll oversee departmental operations, mentor team members, and help foster innovation and growth within a dynamic insurance environment. Key Responsibilities: Department Leadership: Oversee the Personal Lines department across multiple locations, ensuring smooth operations and team cohesion. Workflow Optimization: Develop, implement, and refine departmental procedures to improve efficiency and service delivery. Growth Strategy: Identify cross-sell and coverage expansion opportunities, contributing to departmental and organizational growth. Team Development: Mentor supervisors and account managers, fostering professional growth and a culture of collaboration. Performance Monitoring: Track department performance against goals, generating reports and actionable insights for continuous improvement. Client Experience: Ensure clients receive top-tier service through proactive support and tailored solutions. Relationship Management: Maintain strong relationships with insurance carriers and key stakeholders. Training & Development: Conduct regular training sessions on system tools and carrier resources to enhance team productivity. Recruitment & Onboarding: Participate in hiring, onboarding, and training new team members to ensure cultural alignment and role readiness. Account Management: Step in to support key accounts as needed, demonstrating hands-on leadership. Qualifications: Bachelor's Degree At least 5 years of leadership experience in Personal Lines insurance Property & Casualty License Strong leadership, organizational, and interpersonal skills Effective communicator at all levels of an organization Self-motivated with a proactive approach to problem-solving Commitment to delivering exceptional customer experiences Compensation: $125K+ plus commission Why apply? Collaborative and inclusive workplace culture Focus on work-life balance and employee well-being Comprehensive benefits package including health, dental, vision, and 401(k) Generous paid time off including vacation, sick leave, and holidays Professional development

A pharmaceutical company in Massachusetts is looking to add a new Senior Manager, Clinical Outsourcing to join their growing team on a Remote and contract basis. Responsibilities: Vendor negotiations and contract management Budget and financial oversight Cross-functional collaboration Vendor relationship and performance management Risk mitigation and compliance Reporting and metrics Qualifications: 6+ years of Clinical Research experience in the Biotech / Pharma industry Bachelor's Degree Experience with Clinical Outsourcing and Business Operations Strong knowledge of the clinical vendor landscape Experience in Budget Evaluation, SOW Negotiation, and Strategic Relationship building Comprehensive understanding of the Drug Development process, Budgeting, Accruals, and Forecasting Excellent communication, interpersonal, and presentation skills for engaging with internal and external stakeholders Problem-solving mindset with a forward-thinking, ethical approach Desired Skills: Master's Degree and/or Juris Doctorate

Personal Lines Manager Our client is a well-established agency, and they are seeking a VIP (High-Net-Worth) Personal Lines Manager to join their established Needham, MA office. You will be responsible for servicing the needs of high net worth clients throughout New England. You will have previous experience with the accompanying markets and handle client visits. In addition, you will be managing a small team while providing mentorship and technical expertise. RESPONSIBILITIES: - Respond promptly to client service requests while also handling incoming mail from insurers - Deliver superior customer service while also adhering to high professional standards - Comprehensive review of renewals in support of high net worth book of business - Assist in producing proposals for new business and renewal opportunities - Develop and maintain industry relationships. You should have at least 5 years experience in personal lines insurance experience (general markets exposure is a plus!) and have the ability to handle operational duties as they come in as well. This is a hybrid position and you will be required to be in-office 2-3 days as week.

The Senior Consulting Manager supports large-scale transformations at Dana-Farber as well as planning and decision-making regarding the company's most critical business issues and strategic priorities. The Senior Consulting Manager employs a hypothesis-driven approach to planning, facilitates Institute leadership decisions on complex topics, provides in-depth analysis, and maintains project structure to drive large-scale organizational change. They will work on multiple highly complex, ambiguous projects simultaneously. May work independently or in partnership with Principal, Director and Senior Directors and may lead small project teams. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Overall: Drives large-scale organizational change Works on multiple Institute-wide, highly complex, ambiguous projects simultaneously Participates in the identification of value creation opportunities and implements planning structures to realize value Hypothesis-Driven Approach to Planning Applies a structured, hypothesis-driven approach to problem solving and using analytical tools and frameworks to develop solutions to complex business challenges Conducts analysis, research and projections for complex negotiations and strategic decisions; develops and implements systems to organize and analyze data Creates business cases for strategic programs and initiatives Leads ad hoc research and due diligence relating to new projects and initiatives; translates business and competitive intelligence research back into projects Articulates recommendations or options to support a definitive decision Transformation & Execution Creates project roadmaps and workplans that align with project vision and goals Tracks, reports on, and executes project workplans Identifies and escalates issues and risks Manages project management office functions including program management, tools and methodologies, roadmap development and management, risk mitigation, reporting, interdependency management, resource management, strategic communications, impact creation plan management, financial management, change management, and governance and stakeholder management Works with cross-functional teams to understand the impact of changes on different departments and ensure that transformation goals are aligned across the organization Collaboratively plans with anticipated new clinical partners Identifies and highlights likely business and financial impacts associated with program planning or expansion, as well as required implementation dependencies, issues, and risks to serve as input to prioritization and planning process Conducts impact analyses to assess Institutional/stakeholder readiness for change adoption and applies change management processes and tools to support adoption of change. Supports the design, development, delivery, and management of project/change related communications Stakeholder Management Works collaboratively with cross-functional teams and interacts independently with staff, mid-level, and executive leaders throughout the organization (including C-Suite) Builds and maintains consensus with stakeholders on project goals, critical issues, workplan, implications, recommendations, and implementation plan Develop and secure stakeholder commitment to recommendations and implement plans Maintains relationships with stakeholders and keeps them up to date on project status Consulting Infrastructure Collaboratively creates consulting frameworks and approaches that can be leveraged across projects and fit to purpose to accelerate speed to insights and results Collaboratively develops and defines project infrastructure (work plans, roadmaps, timelines, resources, milestones, KPIs, etc.); anticipates, identifies, manages and resolves risks to project status, milestones, timelines; develops and presents updates/metric reports to leadership Creates work products based on consulting best practices Utilizes and continues to improve and refine a standard set of strategy development, consulting, and business planning tools People Leadership Work collaboratively with department and organizational peers to ensure maximum performance by providing purpose, direction and motivation May lead small project teams Contributes to Planning and Consulting staff development, as well as internal departmental process and performance improvement Models and encourages high level of attention to detail and a commitment to producing high-quality results SUPERVISORY RESPONSIBILITIES: None. May provide training and guidance to others, including project team members. ? Bachelor's degree required; relevant Master's degree strongly preferred (MBA, MPH, MHA, MSW). ? 7 years of experience in strategic planning, business planning, consulting, project management, healthcare administration or similar field required. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Demonstrated ability to work closely and effectively with all levels of the organization Knowledge of large-scale transformations, strategic planning, and consulting practices, as well as experience within the healthcare field Excellent planning, project management, facilitation, and organizational skills, with the demonstrated ability to work on multiple concurrent projects simultaneously in a complex, deadline-driven environment Excellent written and oral communication skills with ability to deliver presentations to a wide variety of audiences -up to and including executive level and C-Suite executives Excellent problem-solving skills Role-model results-orientation, teamwork, communication, and interpersonal skills to other members of team Demonstrated ability to navigate complex and consensus driven environments to facilitate decision making Ability to effectively design and facilitate large meetings Ability to deal effectively with highly ambiguous and evolving situations while exhibiting calm presence to stakeholders and team members At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster #J-18808-Ljbffr

Whether they are research professors developing new and exciting engineered materials for tomorrow's applications or Fortune 500 companies developing the latest devices, our customers have something in common: they need to do something exciting and new. When their requirements are unique and typical run-of-the-mill deposition equipment won't cut it, they turn to PVD Products for unique and creative solutions. We can take on these tough challenges because equipment design and manufacturing are at the core of our DNA. If the opportunity to work in this small, fast-paced environment surrounded by passionate, talented people appeals to you, and you have the drive to contribute to our future success, then come join us! Duties: · Responsible for all operations at the facility to ship tools on schedule and within budget. · Oversee day-to-day operations of the engineers, assembly, as well as purchasing and finance departments. · Keep track of the costs of each job with the Controller and alert CEO of any serious cost overruns and/or shipment delays. · Interact with CTO and customers to help define and cost tools and review quotes and spreadsheets prior quote submission. · Run weekly production meetings. · Run Kick-off meetings for new orders with CTO and appropriate engineers. · Attend design reviews of tools as they become developed. · Attend weekly finance meetings with the Controller, CTO, and CEO and discuss cash flow strategies. · Provide technical assistance to customers and to the parent company. · Work with parent company to help write proposals. Requirements: · Desire and ability to lead and engage productively with a collaborative team of about 15 people. · 10 years' experience as project manager or general manager. · 5+ years' experience in thin film capital equipment manufacturing environment a plus · 5+ years' experience with standard physical vapor deposition processes a plus · Experience with standard accounting practices · Proven management skills in a high stress environment. · Strong computer and presentation skills (MS Project, EXCEL, PPT, MRP Software, etc.) · MBA, MS, and/or Ph.D., in related fields (Engineering, Physics, Materials Science) Travel: 5-10% within the US and International

Potpourri Group Inc. (PGI) was founded in 1963 with a single consumer catalog. Over the years, we have expanded through both internal innovation and strategic acquisitions, evolving into one of America's most successful multi-brand direct-to-consumer merchants. Today, we proudly serve millions of customers annually. At PGI, we seek individuals with unique talents, skills, and, most importantly, passion. Our team members are enthusiastic professionals who love what they do, arriving each day ready to dive in and contribute. They take initiative, take pride in their work, and are trusted to work independently while embracing teamwork. Collaboration is at our core - employees readily share ideas, offer support, and contribute to a positive, dynamic workplace. PGI fosters a collaborative, team-oriented culture driven by an entrepreneurial spirit. We encourage creativity, innovation, and out-of-the-box thinking. Great ideas come to life not only in formal meetings but also through brainstorming sessions, casual conversations, and spontaneous discussions. While the workload is demanding, deadlines are tight, and critical projects are always in motion, our team pulls together to make things happen - because we care. At PGI, colleagues become more than co-workers; they become part of a community. For us, this is more than just a job - it's a passion, a purpose, and a career. Position Overview: Potpourri Group is seeking a Senior Manager of Contact Center Operations, key position at our Fulfillment Center in Littleton, Massachusetts. The Senior Manager will manage the day-to-day operations of a segment of the organization's operations environment in compliance with established policies and procedures. The Senior Manager interprets and implements procedures for the organization, ensures employee conformance to established practices and proper training of staff. This person is responsible for auditing current procedures for efficiency in the operation. The Senior Manager instills the notion within all employees at all levels that the business primary goal is to provide the highest quality service possible to all of our customers. Essential Responsibilities: Ensures that the Contact Center department runs efficiently and is profitable Directs the operating activities of multiple area centers including overseas partners Exhibits leadership skills and is an effective facilitator Ensures that all employees within the department are working towards a common goal Manages day to day business budgetary constraints Develops short and long term plans for the organization Ensures that the organizations goals and objectives are appropriately defined, communicated and achieved Qualification Requirements: Strong understanding of contact center systems and prior experience managing onsite contact center as well as third party outsourcing vendor(s) Must be passionate about providing superior customer service Strong understanding of Technology and Reporting Demonstrated ability in planning and organizing, strategic thinking, coaching and supervision, prioritizing budgeting, problem solving, data analysis, oral and written presentations, decision making, enforcement of policies Excellent organizational skills with the ability to manage multiple projects and priorities; must work well in a fast paced environment Demonstrated ability to recruit, train, motivate and retain personnel and to balance the staffing strengths with profitability Strong analytic and reasoning abilities Well-developed interpersonal skills Demonstrated ability to establish credibility and be decisive, coupled with the ability to recognize and support the organizational preferences and priorities Benefits/Perks! Full benefits package including Medical, Dental, Vision and 401k with Company Match Paid Vacation Time, Sick Time, and Holiday Pay Company-paid Life Insurance and Disability Insurance Employee Discounts, Hays Perks Program, Employee Assistance Program and Good RX Please contact Susan Horrigan, Senior Corporate HR Recruiter at **************, or you may apply directly through our corporate website: PotpourriGroup.com Potpourri Group Inc. is an Equal Opportunity Employer

THE TEAM The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences THE OPPORTUNITY Aritzia is growing and our Store Management Department is growing with it. This is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself. THE ROLE As the Boutique Manager, you will lead the team to: To lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships. To create an optimal balance of sales and service by having the right people, in the right place at the right time. To seamlessly own or escalate the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience To manage the day-to-day performance of the retail team in support of the business objectives, enabling progressive career development and an incredible employee experience Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience. THE QUALIFICATIONS The Boutique Manager has: A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others A dedication to quality and investing in results that add value to the business at all times A deep understanding and commitment for the industry in which we operate A great sense of style, representing Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve. Product Discount - Maybe you've heard of our famous product discount? You have now. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. The General Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The General Manager blends business acumen and operational knowledge to drive retail and culinary business results while building a high-performing team. This role uses discretion in assigning duties to employees and in employment decisions and is accountable for the achievement of sales goals, store operations, staffing and performance management of all store employees. The General Manager reports to the District Manager. JOB DUTIES AND RESPONSIBILITIES: Models and directs employees to ensure customer service standards are met. Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees. Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. Manages the complete operations of the store. Ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable. Proactively monitors and manages store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs. Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews. Seeks opportunities to increase topline sales. Challenges and inspires employees to achieve and execute sales driving initiatives. Analyzes and measures retail and culinary business trends. Develops and implements plans to drive topline sales, profitability and culinary revenue. Completes the store schedule optimizing allocated hours to meet retail and culinary goals. Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary. Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data. Manages inventory, controls shrink, retail supply and culinary expenses. Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary. Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy. Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office. Additional responsibilities as assigned by District Manager or HQ. ESSENTIAL FUNCTIONS: Ability to communicate verbally and work cooperatively with employees and customers. Ability to remain in a stationary position for up to 3 hours at a time. Ability to move about the store coaching and directing employees; selling to customers and retrieving merchandise from stockroom or sales floor. Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to retrieve and replenish merchandise. Ability to work a varied schedule to observe employees and customers at different times of the day, week and year. Ability to ascend/descend ladders in order to retrieve and/or move merchandise. Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work. Regular and predictable attendance. Ability to lift and/or move merchandise weighing up to 35 lbs. EXPERIENCE AND REQUIRED QUALIFICATIONS: 3-5 Years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Manager, preferred. Experience driving sales and motivating high performing sales teams. Experience training others and holding teams accountable. Experience leading and coaching teams of varied specialists. Proven financial management skills. Food Handler or Food Manager Certification. Proficient in POS systems. Familiarity with MS Office Suite (Word, Excel, Outlook). Sur La Table Core Competencies for Everyone: Focus on the Customer: You inspire and delight your customers. Be Genuine: Your communication style is respectful, effective and sincere. Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action. Take Ownership: You are committed, responsible and provide solutions. Achieve Results: You meet and exceed goals and expectations. Sur La Table Leadership Competencies for People Managers: Develop People: You never compromise on people. Lead the Way: You influence positive outcomes. Facilitate Success: Your team is motivated, engaged and accomplished. This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Sur La Table will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About The Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators Drive profitable sales through forecasting and scheduling Manages store budget for daily operations in support of the P&L Builds highly productive teams through sourcing, selecting and developing people Accountable for team performance through coaching and feedback. Teaches and trains to build capabilities. Leads the implementation and execution of all Standard Operating Procedures and initiatives Creates an inclusive environment Implements action plans to maximize efficiencies and productivity Performs Service Leader duties Represents the brand and understands the competitors Promotes community involvement Leverages OMNI to deliver a frictionless customer experience Ensures all compliance standards are met Who You Are 3-5 years of retail experience leading others College degree or equivalent experience preferred Demonstrated ability to deliver results Ability to effectively communicate with customers and employees College degree preferred Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays Ability to travel as required Business Acumen skills Established time management skills Strong planning and prioritization skills Benefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range: $76,600 - $95,000 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. US Candidates Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

NOW HIRING: General Managers at Wendy's! Are you ready to lead with integrity, compassion, and a hands-on approach? Wendy's is looking for passionate General Managers to drive success and inspire greatness in our restaurants! What You'll Get: We value and reward your dedication with: Medical Coverage: 80% company-paid, plus dental and disability insurance options. 401(k) Paid Time Off Paid holidays on Thanksgiving and Christmas. Complimentary shift meal included. Compensation: $65,000 to $70,000 What You'll Do: As a General Manager, you'll be the face of the Wendy's brand, setting the tone for exceptional customer service and operational excellence. You'll: Lead your team by example, creating a positive and productive work environment. Manage daily operations, food ordering, and inventory control. Build schedules, oversee cash management, and ensure compliance with company and safety policies. Maintain a clean, welcoming environment and ensure equipment is always ready to go. Be the problem-solver for any emergencies, from staffing to product needs. What We're Looking For: Availability to work 50 hours/week, including evenings and weekends. Willingness to be hands-on and in the restaurant at least 48 hours per week. Strong organizational skills to manage scheduling, ordering, and team accountability. Leadership experience and the ability to hold team members accountable. Why Wendy's? This isn't just a job; it's an opportunity to grow with a supportive team that's committed to your success. APPLY NOW Be part of a winning team! Step into a career where your leadership will make a lasting impact. Wendy's is hiring General Managers now-don't wait to join our family!

Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to everyday moments, you get the opportunity to make a difference . Come take the next step in growing your career with us! We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Account Manager in our Wilmington, MA location. Every day Smyth brings our customers' labels and packaging to life, creating a customer experience that is second to none, and enabling them to stand out over the competition. Imagine walking through stores and seeing our labels on your favorite products and brands! This is a full-time opportunity. Compensation will be based on skills, experience, and qualifications brought to Smyth. Our full benefits package includes medical, dental, vision, PTO, paid holidays, short- and long-term disability, life insurance, and much more Key responsibilities for Customer Service Account Manager include: Provide communication and analysis in support of external customers, sales representatives, and internal manufacturing co-workers Serve as a Smyth resource for customer's creative, marketing, and engineering people as well as associated third parties (e.g., creative agencies, contract packagers) Assist customers with product specification development by providing information and product samples, facilitating trial runs, and other related items Fulfill project manager role by overseeing new projects from concept to completion with the goal of exceeding customer expectations Prepare and maintain appropriate documentation for the Customer Service Department Work closely with teams/departments to create an environment that supports the delivery of quality customer service to both internal and external customers Conduct project postmortems to identify successful and unsuccessful project elements and communicate results with appropriate team members The ideal candidate for Customer Service Account Manager must demonstrate: Effective time management and ability to prioritize on multiple long- and short-term projects, meeting all related deadlines Strong organizational skills and high degree of attention to detail Proficiency in Microsoft Office programs, specifically Outlook, Excel, and Word Independent judgment, proactive thinking, and strong analytical capabilities Ability to communicate clearly and effectively, both verbally and in writing, to all levels of people inside and outside the organization Excellent interpersonal, collaborative, and relationship-building skills to effectively work with a diverse group/variety of people and personalities Education, Experience and Credentials Required: Bachelor's degree in customer service-related field and/or 3-5 years of related work experience in the printing industry within a project/account management role. Required: Previously demonstrated customer-focused background Required: Previous experience building and managing product specifications and full supply chain servicing of orders and inventory

ViaCord, a Client Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. The value and benefits of stem cells found in umbilical cord blood are clear; cord blood collection saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke. Our Customer Service team is critical to the success of preserving the stem cells. They assist parents throughout the delivery process with any questions and also are responsible for ensuring the safe delivery of the stem cells to our laboratory facility. We are currently looking for enthusiastic people to join our growing team! This is a great opportunity for an individual to join an organization that provides growth opportunities for individuals looking to build a career in the biotech sector. Skills: Proven understanding of fundamental call center metrics and performance management techniques Must have strong interpersonal, customer service and phone skills Must be highly reliable and motivated to excel Ability to work with cross-functional departments; experience working with teams Ability to communicate effectively (both written & orally) Ability to handle multiple tasks with adherence to deadlines Superior planning, organizational, and time management skills to effectively allocate and manage resources Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus) No client or employee complaints against Rep for inappropriate behavior or handling of a situation Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders and shipments Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction Build and maintain customer relationships Assist clients and medical staff throughout the delivery life cycle of ViaCord's service Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing and shipping issues Assure quality, integrity and accuracy of client information (including review, processing, and database entry) Partner with CS Management to implement necessary call center changes as result of customer feedback Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims Handle escalated customer issues as needed. All applicable follow-up must be conducted within a timely manner Bilingual Spanish - Not required, but a really nice to have. Participate in Customer Service On-Call Program Notice - On-Call Program will not be required for contingent labor, however if the worker were to covert to FTE, then they will be required to participate. Education: Bachelor's degree and 0-2 years experience in customer service and/or contact center (consumer market) OR Associate degree and 2 years experience in customer service and/or contact center (consumer market) OR High school degree and 4 years experience in customer service and/or contact center (consumer market) Skills: Required CHANGE CONTROL CUSTOMER SERVICE TIME MANAGEMENT PHONE SKILLS ARTICULATE Additional BILLING DATABASE SHIPPING ROLLOUT CUSTOMER SERVICE TEAM RETAIL SALES SIEBEL OUTBOUND CALLS TYPING CALL CENTER METRICS BI-LINGUAL MICROSOFT OFFICE CUSTOMER SERVICE MANAGEMENT LABORATORY DATA ENTRY LIFE CYCLE QUEUE MANAGEMENT FILING CORRESPONDENCE COLLECTION MULTI LINE PHONE CUSTOMER SERVICE ORIENTED * Job details *