Customer Service Manager Jobs in Cleveland Heights, OH

Provide exceptional Customer Service to existing clients and new prospects. Promptly and professionally assist clients with daily service needs. Regular interaction with producers, account executives and carrier representatives to deliver superior client service experience. Independent Agency experience is preferred with a minimum of 5 years prior experience and Property & Casualty Licensed is required. REPORTS TO Personal Lines Account Manager ESSENTIAL FUNCTIONS Prepare binder certificates, auto ID cards, automobile insurance cards, account summaries, endorsements, policies, lost policy release, and account balance status as needed. Ability to work on carrier websites for rating/quoting and making change requests. Prepare all invoice transactions including preparation of finance agreements. Inform and educate clients regarding policy coverage changes exclusions and other policy information. Maintain expiration log of existing assigned book of business. Adhere to all agency procedures and E&O guidelines. Maintain the integrity of all electronic files by documenting all activity correspondence, phone calls, faxes, and request for changes, thank you cards, etc. Provide technical support to account executives and producers. Participate in special projects and other duties assigned. COMPETENCIES Ethical Conduct Strategic Thinking Decision Making Communications Proficiency Presentation Skills Strong Computer Skills. Experience with Applied EPIC Agency Management System (preferred). SUPERVISORY RESPONSIBILITY None WORK ENVIRONMENT Flexibility for hybrid work schedule. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, cell phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. POSITION TYPE/EXPECTED HOURS OF WORK Full Time Position - 40-hour work week TRAVEL Travel is minimal, although some out-of-area and overnight travel may be expected REQUIRED EDUCATION AND EXPERIENCE High School diploma or GED Minimum of at least 5 years of experience in a similar position' Active Ohio P&C license Organized, demonstrated skills in effective written, listening and verbal communication Possess persuasive communication skills in dealing with clients and associates Knowledge of personal line insurance coverage PREFERRED EDUCATION AND EXPERIENCE Licensed Property & Casualty agent Advanced technical education in attainment of insurance related designations [CPCU, CIC, CISR] OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what's possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system. POSITION SUMMARY: Manages, directs, and coordinates overall Load Bank Mfg. operations in Cleveland for air cooled Load Bank manufacturing and materials related activities. Through subordinate supervisors and managers assures production objectives are met within cost and quality standards. The Plant Manager is responsible for all operations metrics, reporting, and improvement initiatives in addition to annual facility shipment responsibility. DUTIES AND RESPONSIBILITIES: Essential Functions: Provide overall leadership and direction for all Load Bank related functional disciplines including Quality, Materials, and Manufacturing Work as a contributing, cooperative team member within the cross functional quality, engineering, and test organizations. Overall responsibility for the accomplishment of all safety, quality, and financial / business objectives. Responsible for all quality related issues as they pertain to this position. Assures that organizational production objectives are met. Participates in plant organizational and operational planning consistent with the overall organizational objectives. Reviews and approves actions regarding pay, people, and costs. Drives continual improvement activities in the manufacturing and materials functions to streamline production and improve the operation Performs such individual assignments as the General Manager may direct; establishes and maintains effective work relationships within the department, the Corporation and the community; and maintains the professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. EDUCATION, SKILLS AND EXPERIENCE: Education: Master's degree or equivalent; or ten years or more related experience and/or training; or equivalent combination of education and experience. Skills Strong organizational and analytical skills, results driven, ability to effectively communicate at all levels of employees. Experience Specific Load Bank product knowledge will be a significant advantage . COMPUTER SKILLS: Excellent PC and system knowledge, including the ability to analyze data within an MRP system and make effective assumptions to drive business results.

As the HVAC Service Manager at Survoy's, you will be the critical link between our office operations and field teams, ensuring we consistently deliver top-quality service and an exceptional customer experience. You'll oversee daily processes-from managing inbound service requests and aligning scope and pricing, to collaborating closely with our General Manager to effectively deploy strategy to our field technicians. Above all, you'll be our customer service champion, guiding your team to exceed client expectations every time. In this role, you'll report to the General Manager and manage dispatch, procurement, and the field based team. You'll also work collaboratively with our operations leads to ensure strategy is executed seamlessly. This is an onsite position reporting to the Survoy's offices daily. What You'll Be Doing 1. Driving Execution of Scope Driving standardized central operations ensuring the highest level of customer satisfaction and brand recognition in the market Enforcing compliance to SOPs through objective measure of KPIs for both field and internal operations teams 2. Championing Customer Relationships Maintain consistent communication with clients, ensuring their needs are met with transparency and urgency. Uphold quality assurance by overseeing first-time-fix rates, compliance with customer SLAs, and overall service excellence. 3. Driving Operational Excellence Coordinate with Dispatch, Warehouse & Procurement, and Technicians to ensure all work orders are accurately assigned and completed on schedule. Oversee technician performance, including uniform compliance, job cleanliness, van inspections, and safety protocols. Monitor warehouse operations to keep inventory management and procurement processes efficient. 4. Leading & Mentoring Your Team Develop on-call schedules in collaboration with Lead Technicians to ensure consistent coverage. Conduct weekly team meetings, focusing on company updates, safety topics, and open discussions to foster team unity. Recruit, interview, and hire Technicians and other operations roles, ensuring our culture of excellence is upheld. Coach and mentor team members, providing constructive feedback, encouragement, and clear guidance on company standards. 5. Strategic Collaboration Work directly with the General Manager to align operational strategies with company goals. Introduce and implement new ideas, ensuring team-wide adoption and compliance. Continuously seek ways to enhance service processes and project delivery to strengthen Survoy's position in the market. 6. Additional Responsibilities Maintain compliance with all environmental and industry regulations, including EPA 608 certifications for refrigerant handling. Address evolving business needs and customer requests as they arise. Qualifications & Skills You Bring Experience & Education: 10+ years of field experience in HVAC and refrigeration services or college equivalent in a mechanical field Prior service management or operations management roles. Technical & Leadership Proficiency: Computer literacy in Outlook, Excel, and Word. Service Titan experience preferred. Proven ability to manage teams, lead meetings, and instill compliance with company strategies. Exceptional verbal and written communication skills, comfortable addressing both internal teams and external clients. Strong sense of accountability, with a passion for supporting your team's success. Physical Requirements: Comfort working in extreme weather conditions (heat, cold, wind, rain). Ability to climb a 25ft ladder and work at various heights when necessary. What We Offer You Competitive Salary: Base salary of $110,000 to $125,000 + Performance Based Bonus Comprehensive Benefits Package: From health coverage to retirement plans, we have you covered. Paid Company Holidays & PTO: We respect your time and believe you should have ample opportunities to recharge and celebrate with loved ones. Career Growth Opportunities: Our promote-from-within culture and ongoing professional development ensure you'll have the support you need to reach your career goals. Join Our Team at Survoy's If you're an experienced HVAC professional seeking a leadership role in a company that truly values and invests in its employees, Survoy's is the perfect place for you. We're committed to helping you succeed, both personally and professionally, by providing the tools, training, and supportive environment you need to lead your team to excellence. Ready to build the next chapter of your career with us? Apply today and discover how Survoy's can help you reach new heights in HVAC service management.

60 year old family owned coatings company is looking for a Plant Manager. In this role you will lead a small plant with 20 employees running 1 shift. The Plant is located on the East side of Cleveland. Responsibilities: The Plant Manager has oversight for all aspects of the plant including: Production, Lab/QA, Shipping & Receiving, and Project Management. Improve production efficiency and output Ensure a scalable profitable plant capable of meeting demand on time and on budget. Ensure on time delivery to customers Identify areas for process improvement and then lead those projects to completion Create a great work culture Requirements 5+ years working in a manufacturing plant. 2+ years of leadership experience, more would be better Coatings Experience strongly preferred Looking for candidates with excellent people and team building skills. Must be a hands on leader, this is a small site so this is not a office job Strong experience with Process Improvement

Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location. Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates. Operating a Grocery Outlet Requires: · Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.) · Responsibility for total store operations including complete management of the P&L · Creating staffing models, hire, train and retain employees · Utilizing an existing distribution channel to customize your product offering for your community · Local organization partnerships to make a difference in your community · Strong drive and motivation · Being an ambassador for Grocery Outlet Qualifications: · 4 years of retail management experience · Experience overseeing a large team including hiring and training · Detail orientated, analytical, ability to think quickly and extremely results orientated · Creative problem-solver · Experience with merchandising displays · Interest in autonomy and being able to make your own decisions for your retail store About Grocery Outlet: Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq. Grocery Outlet Privacy Policy - *************************************************

Are you a proactive and results-driven leader with a passion for property management? Join our team as an Area Manager and take charge of our multi-family property portfolio in the Kamm's Corners / Westpark neighborhood of Cleveland, OH. In this role, you'll ensure the continued growth and enhanced value of the property by inspiring leadership, fostering group responsibility, and operating with a servant leadership mindset to create a thriving community. If you're ready to make an impact and grow with a dynamic team, we want to hear from you! RESPONSIBILITIES Financial responsibilities including goals, collections, maintaining & submitting records of transactions, prepare annual budgets, income projections accurately and timely, ensure late fees & check charges are collected, AP invoice submission to corporate and petty cash. Leasing responsibilities are not limited to ensuring site is at fullest capacity, marketing strategies, confirm leasing strategies are effective for closing and models, market ready apartments and grounds are walked and acceptable. Maintenance service requests must be entered in Yardi, recorded, communicated to maintenance staff, monitored and certify they are properly completed. Maintenance scheduling as needed with Maintenance Supervisor. Vendor and contractor communications (scheduling, billing, relations and certificates of insurance). Administrative functions are not limited to maintaining accuracy of resident files, leasing documents together with Yardi entry confirmation and payroll hours approval. Emergency/Safety team lead for community with staff and residents to minimize liabilities. Resident retention relations including phone or in person visits dealing with concerns, requests, follow up, functions, newsletters and notices. Consistently use successful techniques to secure efficiency of staff through ongoing daily and weekly staff meetings, training, instruction, counseling and leadership. Other duties as assigned. REQUIREMENTS High School diploma required; college degree and CAM/ARM certification highly preferred. 3+ years prior experience with multifamily property management; experience managing properties with 300+ units highly preferred Achieve Fair Housing certification prior to interaction with prospects or residents. Good standing driving record + active driver's insurance Competence in PC skills (Word, Outlook, Excel and Yardi preferred). Must embody RHM's core values: Teamwork, Will to Win, Loyalty, and Be a Good Person. COMPENSATION Annual salary: $65,000 + Bonus and commission opportunities Medical, dental, and vision coverage after 60 days Disability and life insurance after 60 days Paid Time Off (PTO) - including paid holidays - after 60 days 401(k) participation after 1 year SETTING Full-Time Schedule: Monday - Friday + some Saturdays as needed On-Site position: Ability to reliably commute to the property daily Work Location: Primary leasing office and a handful of apartment buildings Frequent travel during work hours; primarily to the portfolio's properties (close proximity) --- Why Build Your Career with RHM Real Estate Group? At RHM Real Estate Group, we are a dynamic and rapidly growing real estate firm that invests, develops, and manages multi-family and commercial properties. Our diverse portfolio includes both market-rate and affordable housing, as well as commercial real estate. We are dedicated to fostering a culture of teamwork, integrity, and commitment. Our core values - teamwork , will to win , be a good person , and loyalty - guide everything we do. You will have the opportunity to collaborate with professionals from various teams, including operations, facilities management, accounting, human resources, and compliance, all working together to ensure success. We offer competitive wages, robust benefits, and a clear path for growth. If you're looking for a company where you can grow, contribute, and thrive, RHM Real Estate Group is the place for you.

Are you prepared to explore the possibilities? The Western and Southern Life Insurance Company seeks a dynamic and experienced Financial Services Staff Manager to join our team. In this role, you will oversee the recruitment, training, and development of financial representatives, ensuring they have the tools, resources, and support necessary to succeed. The ideal candidate will have a strong background in financial services, excellent leadership skills, and a passion for helping others achieve their financial goals. As a Staff Manager, you will: Recruit, develop, and engage your team of financial representatives, assuming accountability for achieving the sales goals established for your staff or agency. Deliver training that enhances the skills and knowledge of your financial representative staff by providing ongoing coaching and mentorship. Monitor and evaluate the performance of financial representatives, providing constructive feedback and implementing improvement plans as needed. Set performance goals and track progress to ensure alignment with company objectives. Work closely with financial representatives to develop and maintain strong client relationships, assisting in resolving client issues and ensuring a high level of client satisfaction. Compensation & Benefits: Competitive salary with performance-based incentives. Comprehensive benefits package, including medical, dental, a company-funded pension plan, long-term incentive rewards, and a generous 401(k) match. Opportunities for professional development and career advancement. Collaborative and supportive work environment. The backing of a company consistently recognized for its financial stability, operating performance, and over 135 years of financial strength. Minimum Qualifications: A State Life and Health Insurance license is required. Series 6 preferred, and Series 63 (where required). Minimum of two years of experience in life insurance sales. Proven ability to recruit, train, and develop high-performing teams. Strong problem-solving skills and the ability to make sound decisions under pressure. If you are ready to be challenged, we encourage you to explore the possibilities and apply today!

Working at Dunkin, we support our team members for your best days, your worst your every day. Our team members are the ingredients of goodness, and we make certain that were all in for the win. Becoming a member of our team means that theres room for you to become the world-class leader youre meant to be. From leadership development to compassionate giving, well be running beside you every step of the way. MOVIN As a General Manager, you will be responsible for overall operations. From local store marketing to achieving sales and profit goals, youll help America Run on Dunkin. Youll also help your Restaurant Management Team and team members through performance, engagement, and training initiatives. CARIN We have a fresh brew of benefits perfect for you. Discounted donuts, coffee, and the list below are only the beginning - check out the full list of benefits here. Free Shift Meals* Bonus Program* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program WINNIN At Dunkin, you bring so much more to our day than just a great cup of coffee including: You have at least one year of restaurant, retail, or hospitality management experience. You are 18 years of age (or higher, per applicable law). You know what it takes to be in the smile-making business and have exceptional team management, attention to detail, and guest service skills. You're ALL IN' for starting your day bright and early and are ready to begin your workday at 4 am. You are ready tomaintain open availability to accommodate any changes or variations in the work or locations schedule. Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here. Dunkin is an equal opportunity employer. *Subject to availability and certain eligibility requirements. Salary is $52,000 - $65,000 per year The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Required qualifications: 16 years or older Legally authorized to work in the United States

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately. If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

Are you a motivated leader who thrives in a fast-paced, customer-facing environment? Do you have a passion for developing teams, driving results, and leading by example? Can you envision yourself transforming store operations and fostering a positive team culture as a future Store Manager? If you're nodding your head, this could be your chance to step into dynamic leadership roles in the Cleveland and Akron, OH locations. Summary: As a Store Manager Trainee, you'll receive a comprehensive training program designed to equip you with the skills and knowledge to manage your own store. You'll oversee daily operations, drive exceptional store performance, and create a positive shopping experience for customers. In this dynamic role, you'll lead and inspire your team to reach their full potential, execute operational strategies that deliver results, and oversee scheduling, staffing, and team development. How You'll Add Value: Demonstrate client's Mindsets, Acts Competencies, and Professional Skills (M.A.P.) consistently. Supervise daily operations and team performance to ensure top-notch customer service. Communicate and model company values to foster teamwork and employee engagement. Address and resolve customer concerns effectively. Maintain proper store signage and ensure product quality and freshness. Assist in hiring by reviewing applications and conducting interviews. Prepare and manage weekly staff schedules to ensure optimal coverage. Set clear job responsibilities and performance expectations for team members. Conduct store meetings and identify training opportunities for team development. Ensure a safe work environment and maintain store equipment while adhering to company policies. What You'll Get in Return: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Discount Program Ready to Make an Impact? If you're eager to take on a rewarding role where you can grow your career, apply today to become a Store Manager Trainee!

The Sr. Manager of Food Safety is responsible for leading, managing, and executing the day to day operations of Food Safety & Quality Assurance at all SCF facilities. This position reports to the Vice President, Food Safety and Quality Assurance. Summary of Responsibilities: . The Sr. Manager of Food Safety and Quality Assurance will be responsible for leading the Food Safety, Quality Assurance, and Sanitation efforts for Sandridge, Medina. Responsibilities will include assuring all facility policies, procedures and practices adhere to USDA and FDA Regulations, SQFI requirements, and Good Manufacturing Practices while meeting customer requirements. The position will ensure our company achieves customer expectations and provides for continuous process improvement. This position will be the primary liaison between our company and USDA, FDA, ODA, customers, and auditors. This position will lead cross-functional teams in the root cause analysis and corrective action of food safety issues. This person shall exemplify the Sandridge Core Values at all times (Ethics/Integrity, Caring Employee Environment, Always Improving, Responsive Customer Service, Excellence in Reputation). Key Specific Responsibilities: Develop and lead implementation of programs complying with SQF, USDA/FSIS & FDA Regulations and as applicable to the production of Ready-to-Eat Fresh Salads and Soups (HACCP, HARPC, SSOP, & Pre-requisite Programs). Assures they are understood, routinely assessed, continually improved upon, and well maintained. Formulates and maintains Food Safety and Quality objectives for facility and site FSQA team, aligns and coordinates objectives with company objectives in conjunction with the VP, Food Safety and Quality. Monitors Quality KPIs (i.e. Customer Complaints, FTQs, Food Safety incidents, etc.), reacting to trends or emerging issues that would negatively affect performance by engaging the appropriate functions and process owners (i.e. operations, maintenance, Innovation) Lead the development of sanitary design and operating practices. Provide sanitary design recommendations for new and existing equipment and modifications and /or installations of existing/new equipment. Provide oversight and leadership of facility Quality Assurance team. Responsible for hiring and team member development. Manages the FSQA Training Coordinator role, responsibilities, and projects for food safety training, development, and delivery (SQF, Sanitation, Microbiology, Pest Control, Allergen Management, HARPC, HACCP, GMPs, SOPs, and Internal Auditing. Maintain and continuously improve existing validation programs for CCPs, Preventive controls, Sanitation. Responsible for developing, monitoring, and the on-going management of the FSQA Sanitation budgets. Maintain (including paper and electronic) records of monitoring to verify that processes and products continuously meet program and policy requirements. Analyze data collected using quality tools to identify trends, potential issues and opportunities for improvement. Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product that meets and complies with all regulatory requirements. Utilizes these data for continuous quality improvement where appropriate. Implement processes of record review, process verification and validation, facility inspection and others to ensure the facility is always prepared for internal, external and regulatory audits Validate effective process controls and prerequisite programs and coordinate Mock Recall and Food Defense assessments. Create and enforce robust testing programs on food products to ensure compliance with regulations, and the advancement of product safety for our consumers. Provide leadership for technical problem solving and root cause analysis by using cross-functional teams when issues are across functional areas (QA, Operations, Innovation, and Sanitation). Summary of Authority Granted To This Position: The person in this role will work directly with appropriate SFC employees and management regarding all production issues relative to food safety and quality, as directed by the Vice President of Food Safety and Quality. Perform required activities in the absence of the Vice President of Food Safety and Quality. Position Competencies Strong demonstrated transformational skills (inspiring, problem solving, communication across multiple organizations, executing) to provide evidence-based leadership, and the ability to utilize these skills with all levels of team members and management is required. Experience building, leading, and developing high-performance FSQA teams. Strong comprehension of food industry quality systems and FDA / USDA regulations, with previous experience successfully developing and managing a quality assurance and food safety program Exceptional interpersonal skills and organizational skills, with impeccable attention to detail, and strong professional written and verbal communication skills Ability to communicate clearly with all levels of co-workers and management to express complex ideas and situations concisely in written, verbal and electronic modes Must be able to perform multiple tasks simultaneously and accurately and adjust rapidly to shifting priorities and variable workloads Technical knowledge of COP and CIP, cleaning and sanitizing chemicals, sanitary design of food processing equipment, & internal auditing of food manufacturing facilities. Ability to work collaboratively as part of a team to achieve company goals Excellent PC skills including working knowledge of MS Word and PowerPoint along with proficiency with MS Excel is needed Measurements of Performance: Food Safety key performance indicators such as: Food Safety Customer Complaints, Environmental Test results, and SQF audit results will be used to measure performance.

Job Purpose The General Manager oversees the daily operations and long-term strategy of the business. You will be responsible for ensuring the business runs efficiently, meets financial goals, and delivers exceptional service or products. The GM leads teams, manages resources, and fosters a culture of collaboration and innovation. Duties & Responsibilities Develop and implement business strategies aligned with company goals. Monitor market trends and adapt strategies to meet changing demands. Oversee daily operations, ensuring productivity and efficiency. Establish and maintain operational policies and procedures. Create and manage budgets to ensure financial health. Analyze financial reports and KPIs, implementing improvements as needed. Recruit, train, and develop staff. Foster a positive work environment and address performance issues effectively. Ensure high-quality service and customer satisfaction. Build and maintain relationships with key stakeholders, vendors, and partners. Ensure adherence to legal, safety, and company standards. Identify potential risks and develop mitigation strategies. Requirements Proven experience as a General Manager or in a similar leadership role. Strong knowledge of business operations, financial principles, and industry trends. Excellent leadership, communication, and decision-making skills. Ability to multitask, prioritize, and adapt in a fast-paced environment. Bachelor's degree in Business Administration, Management, or a related field Qualifications Strategic thinking and problem-solving. Financial acumen and resource management. Strong interpersonal and team-building skills. Results-oriented mindset with a focus on continuous improvement.

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family? The primary responsibility of a Family Farm and Home Store Manager - Unassigned is to learn the company's culture by consistently supporting and strengthening the basic philosophies of the company. They must have strong leadership skills with the ability to motivate and supervise team members. The Store Manager - Unassigned will learn merchandising, shrink control and operational aspects of the store. A successful Store Manager - Unassigned will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the business. A Store Manager - Unassigned is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. Store Manager - Unassigned will be responsible for learning how to properly operate a store within 6 months to 12 months. They must then be willing and able to relocate. Essential Duties and Responsibilities, Include but are not limited to: Promote Family Farm and Home mission statement and family values. Promote an aggressive sales culture with an intense focus on superior customer service. Responsible for maintaining a highly motivated team by hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results. Maintains professionalism and positive store morale. Responsible for execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions. Completes store operational requirements by scheduling and assigning team members; following up on work results. Provides feedback to the office, i.e., buyers, district managers and all other company officials. Full profit and loss accountability for individual store locations. Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers. Establishes relationships and supports local community groups consistent with company values. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage. Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures. Protects employees and customers and maintains the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment. Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks. Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures. All other duties as assigned by supervisor or company official. Manager Trainee Requirements: A successful Store Manager - Unassigned must demonstrate excellent leadership and problem solving skills. They will be able to manage with limited supervision. Store Manager - Unassigned need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. It is necessary they be comfortable in the hiring and firing of team members. A successful Store Manager - Unassigned needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations. They need to be detail oriented and able to handle multiple tasks in a fast paced environment. Store Manager - Unassigned must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays. At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking to hire a: Customer Support Experience Manager Hybrid remote in Cleveland, Ohio 4 days remote, 1 day on-site Salary, benefits, PTO Company • Hybrid remote: 4 days remote, 1 day on-site each week • Technology viewed as a competitive advantage • Every person has high visibility and big impact • Company focused on innovation and growth • Laid-back culture with open door policy • Established reputation, major growth • Job security and sustainable work • Employee recognition & awards • Meaningful work and impact • Extensive training program • Leader in their industry • Collaborative team Role • Lead and optimize contact center customer service operations • Ensure that our customer support team: • delivers exceptional service • resolves customer issues efficiently • ensures a positive customer journey • continuously improves the overall customer experience • Implement best practices, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty • Oversee a team of support representatives, providing guidance, training, and performance evaluations • Set key performance indicators (KPIs) and ensure that the team meets or exceeds these goals • Handle escalated customer issues, analyze contact center metrics, and ensure compliance • Identify areas for improvement, implementing innovative technologies or processes • Design and optimization of contact center suite of technology tools and processes • Develop training programs, create support documentation, and implement customer feedback mechanisms to drive continuous improvement • Create a positive and productive work environment that motivates employees to perform at their best while maintaining a high standard of service Required • Passionate about customer service • Track record of leading support teams • Strong leadership and team management • Proficiency in contact center software and tools • Technical background is helpful but not required • Excellent communication and interpersonal skills • Ability to analyze data to make informed decisions • Strong problem-solving and conflict resolution skills • Strong expertise in empathy and emotional intelligence • Knowledge of customer service principles and practices • Innovative, persuasive, creative, results oriented, optimistic • Organized, accountable, attention to detail, ability to prioritize • Managing multiple support channels: phone, email, chat, SMS • Patient and active listener who can empathize, counsel, and mediate • Ability to pass federal and state criminal background checks (FBI/BCI) Next step • Send your resume to Sean.Zetts@RiversideRecruiting.com for more information Sean Zetts 440-447-0001 Riverside Recruiting Sr. Recruiter & President www.RiversideRecruiting.com www.LinkedIn.com/in/SeanZetts Sean.Zetts@RiversideRecruiting.com

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Manage and train customer service reps. * Obtain extensive knowledge of AMT's product line and company policies * Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. * Troubleshoot/problem solve with customers via phone and email * Obtain feedback from customers regarding product and service performance * Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers * Perform annual performance reviews of all CS reps * Communicate updates/news with all necessary departments * Must be a team player with excellent communication skills * Handle daily invoicing * Run ERP system reports and work closely with the finance department for credits and setting up new accounts * Maintain and update accounts in the ERP system * Other duties as assigned Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: * Associate's degree or higher. Previous customer service experience required. * Must be proficient with Microsoft Suite: Outlook, Excel, PowerPoint and Word. * Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Benefits: Free Uniform Competitive pay based on experience Opportunity to make a difference in your community Discounts on merchandise and lessons for family members Do you want to have a job where you can really enjoy yourself and make a difference?! Are you a natural leader, a motivator and ready to work in a position that is fun and rewarding? If so, British Swim School would like to meet you! Working at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community it's a chance to create a lasting impact that could change a child's life. It is “survival of the littlest”. The Position: The Customer & Operations Manager, known as a "Deck Ambassador", works poolside at our swim school and remotely from home. This position plays a critical role in providing an excellent customer experience. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water! Your Typical Responsibilities: Setting up and breaking down the pool deck area before and after each shift. Checking water chemistry and temperature prior to swim lessons. Welcoming students and parents/guardians to the pool deck area. Answering customers' questions about their account, their child's progress, or about the program. Assist swim instructors and managers when needed during swim lessons. Post media content and monitor social media platforms. Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours. Fulfills other duties and responsibilities as assigned by the employer. Minimum Qualifications: Excellent interpersonal communication and organizational skills. Have a responsible and professional demeanor. Ability to be upbeat and ready to enjoy having fun at work! Preferred Qualifications: 1+ years of customer service experience. Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training. About Us: "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”. Compensation: $16.00 - $22.00 per hour Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

$13.50/hr - $15.50/hr Ages 16+ At Cedar Point, work is FUN! Working as a leader in retail, you will assist the management staff in the overall daily operation of the retail department! You'll also... Manage staff in the location(s) they are overseeing by assigning them tasks and breaks throughout their shift Ensures store displays are clean, well-stocked, and have full assortments Trains new associates on all aspects of the location including using the POS (point of sale) system, location expectations, and park knowledge. Provides exemplary guest service at all times. Ensures stock rooms are organized, safe, and all product is easily accessible. Performs all opening and closing procedures for the location(s) according to protocol and in compliance with all safety training and requires the same from other associates at the location. Communicates any issues, concerns, or items needing attention to Supervision or Management in a timely and professional manner. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and our other parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Come join our world class team at Cedar Point! Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.

Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location. Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates. Operating a Grocery Outlet Requires: · Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.) · Responsibility for total store operations including complete management of the P&L · Creating staffing models, hire, train and retain employees · Utilizing an existing distribution channel to customize your product offering for your community · Local organization partnerships to make a difference in your community · Strong drive and motivation · Being an ambassador for Grocery Outlet Qualifications: · 4 years of retail management experience · Experience overseeing a large team including hiring and training · Detail orientated, analytical, ability to think quickly and extremely results orientated · Creative problem-solver · Experience with merchandising displays · Interest in autonomy and being able to make your own decisions for your retail store About Grocery Outlet: Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq. Grocery Outlet Privacy Policy - *************************************************