Service Access Manager - Signature Care of South Durham
Customer Service Manager Job 32 miles from Burlington
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: ************************************
JOB LOCATION
Signature Care of South Durham - 234 Crooked Creek Pkwy
JOB SUMMARY
We are seeking a Service Access Manager for our Duke Signature Care clinics located in Durham at 234 Crooked Creek Parkway and 3475 Erwin Rd. to supervise and coordinate service access activities in our concierge care/ Primary Care Medical Home practices. This role includes a variety of duties as it relates to the day-to-day financial and administrative operations of the practices to ensure continuous and optimal patient flow, utilization of manpower, and clinic business management.
JOB DUTIES AND RESPONSIBILITIES
Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department. This includes oversight and audits of all applicable workqueues, cash management, and billing collections.
Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.
Liaise with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
Develop policies and procedures to improve patient care and utilization of clinic/department resources.
Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on findings.
Enforce regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
Perform other related duties incidental to the work described herein.
JOB ELIGIBILITY REQUIREMENTS
High school diploma required.
A Bachelor's degree in a related field is strongly preferred.
Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
An Associate's degree in any field may substitute for two years of experience
A Bachelor's degree in any field may substitute for four years of experience
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
Independent Store Manager
Customer Service Manager Job 36 miles from Burlington
Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.
Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and pays commission on the sales their store generates.
Operating a Grocery Outlet Requires:
· Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.)
· Responsibility for total store operations including complete management of the P&L
· Creating staffing models, hire, train and retain employees
· Utilizing an existing distribution channel to customize your product offering for your community
· Local organization partnerships to make a difference in your community
· Strong drive and motivation
· Being an ambassador for Grocery Outlet
Qualifications:
· 4 years of retail management experience
· Experience overseeing a large team including hiring and training
· Detail orientated, analytical, ability to think quickly and extremely results orientated
· Creative problem-solver
· Experience with merchandising displays
· Interest in autonomy and being able to make your own decisions for your retail store
About Grocery Outlet:
Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq.
Grocery Outlet Privacy Policy - *************************************************
Plant Manager
Customer Service Manager Job 40 miles from Burlington
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
The Plant Manager is responsible for the overall plant operations, including all production and ensuring all employees strive to meet the standards set forth by the company for Safety, Quality, Efficiency, Preventative Maintenance, and Housekeeping.
Job Location
This is an onsite role based at our plant in Morrisville, NC.
Job Responsibilities
Direct all plant manufacturing processes and ensure quality products while maintaining a safe work environment
Plan and direct the layout of equipment, workflow and workforce utilization as well as participating in the procurement of raw materials, supplies and other production needs
Planning and establishing work schedules, assignments and production sequences to meet production goals
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
Bachelor's degree and/or 3+ years as a plant manager in a similar industry or equivalent combination of education, training, and experience
Ability to review and discuss results of production reports and P&L statements
Strong working knowledge of OSHA and safety procedures
Purchasing experience preferred
Ability to train and instruct employees
Knowledge of construction products and basic knowledge of electronics and programmable controllers preferred
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Senior Manager HRBP Employee Relations
Customer Service Manager Job 45 miles from Burlington
Reynolds American is evolving at pace - truly like no other organization. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change! WE ARE LOOKING FOR A SENIOR MANAGER HRBP - OPERATIONS (EMPLOYEE RELATIONS)
SENIORITY LEVEL Mid-Senior Level
FUNCTION Human Resources
LOCATION Winston-Salem, NC, USA
ROLE POSITIONING AND OBJECTIVES
Reports to
Senior Director HRBP Operations
Number of Direct Reports
N/A
Core Relationships
Internal - Operations Leaders, Operation Business Partner Team, Employee Relations team, Talent & OE COE.
Geographic Scope
Regional-USA
Travel Required
10-20%
What You Will Be Accountable For
Primary strategic partner to operations function for employee policies and practices and leaves (FMLA, STD, etc)
Serves as an escalation point for the operations business partner team as it relates to employee relations issues, and a liaison between the operations HRBP team and the Employee Relations team for the escalation of matters to the Employee Relations COE.
End-to-end facilitation for all progressive disciplinary action for the Operations function, ranging from verbal warnings to corrective actions and terminations.
Provide coaching and guidance to the operation HRBP Team and Line manager on performance management and performance improvement plans through best practices for crucial conversations, performance improvement discussions, progressive disciplinary action, and terminations.
Creation and implementation of an effective ER strategy for Operations HRBP team ER reporting, CA/PIP process, exit interview and talent turnover data, leave process improvement, non-compete analysis, late leavers, etc.
Drive collaboration and knowledge transfer across Employee Relations & Employment Law team and HRBP team, as well as increased partnership with other COE teams as needed (for example EHS)
Implement and lead for monthly ER Operations Strategy meetings, including outline of key topics, discussion and meeting facilitation, and delegation of action plan.
HR Acuity Management to ensure consistency and timely record keeping.
Review and assure consistency operations Policies and Practices across all operations sites.
Conduct necessary reviews, analyses, and insights, to better understand current ER trends within the organization, as well as turnover and retention metrics, to create targeted interventions.
Develop strong lines of communication and trust across the organization, with emphasis on developing effective relationships among leaders and managers.
CAN THIS BE YOUR FUTURE ROLE?
Do you have demonstrated leadership and people management experience, with the ability to lead and develop individuals at all levels and with an array of skill sets?
Do you have the decisive, demonstrated ability to deal with ambiguity and shifting demands?
Essential Experience, Skills, And Knowledge
Bachelor's or graduate degree in human resources, or a related field preferred.
Minimum of five to seven years of experience in progressively responsible roles within human resources, including human resources business partner or “generalist”. Previous experience with employee relations matters is a plus.
Knowledgeable in leading edge business practices, trends, and information; aware of reward and benefits strategies and innovative tactics being applied in the marketplace; Solid project management skills with the ability to manage competing priorities.
Strong collaboration and team-oriented approach with an ability to positively influence others across an organization at all levels.
Self-motivated, self-confident individual who is comfortable operating with minimal direction and who thrives in a dynamic environment as a leader influencing change and transformation.
Able to build credibility among senior management and peers to gain commitment and support for major initiatives while placing company's interests first, Excellent interpersonal and oral and written communication skills. Comfortable developing and delivering presentations utilizing data and insights.
Strong conceptual thinker with an ability to analyze and grasp the broader picture; Possesses an inquisitive nature.
WE ARE REYNOLDS AMERICAN-A member of the BRITISH AMERICAN TOBACCO GROUP
At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.
Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
Great Place to Work Certified
Brands sold in over 200 markets, made in 44 factories in 42 countries
Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
Diversity leader in the Financial Times and International Women's Day Best Practice winner
Seal Award winner - one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.
Collaboration, diversity, and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
Benefits Overview
Benefit Information
The following is a general summary of the competitive compensation and benefit plans we offer
401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
Company contributes an additional three percent to 401(k) whether employee participates or not
Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
Health Savings Account start-up contribution for employees who elect the high deductible health plan
Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
Company paid life insurance of 1x annual base pay ($50,000 minimum)
Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
Voluntary insurances offered at group rates employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
Tuition reimbursement and student loan support
Dependent Scholarship Programs
Free confidential personal financial counselling service
On-site health centers and 24/7 fitness centers at certain company locations
A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
Health-care concierge service
Volunteer service opportunities
Extensive training opportunities
Company vehicle for eligible employees
Mobile phone allowance for eligible employees
Paid Leave
Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
Holidays (Nine company recognized and two annual personal holidays to be used at the employee's discretion)
Paid Parental Leave + temporary reduced work schedule opportunity
Funeral Leave
Short-Term Disability Leave
Long-Term Disability Leave
Jury Duty Leave
Military Leave
Released Time for Children's Education
Community Outreach Leave
Other paid leave benefits, as required by state or local law
Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!
Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at **************************.
General Manager- Health and Wellness (Enterprise)
Customer Service Manager Job 43 miles from Burlington
Who We Are
At Size Stream (******************** we're revolutionizing the health & wellness industry with our AI-powered, 3D body scanning platform. This cutting-edge technology enables users to acquire detailed body composition data - anywhere, anytime - using just their smartphone. Already adopted by nearly a million consumers, we're expanding our reach by introducing enterprise-level solutions to global pharmaceutical companies, renowned nutrition apps, telemedicine providers, and others. To lead this transformative journey, we're seeking a visionary, experienced leader to shape the future of our Health & Wellness division.
About the Role
The General Manager of our Health & Wellness division will spearhead the transition of our offerings from consumer to enterprise. This role demands a seasoned professional who has successfully sold technology solutions to large, complex, global organizations, including some who have operated in highly regulated industries. Beyond driving business development, the GM will guide product evolution, navigate regulatory processes, lead targeted marketing initiatives, perform market and competitor analyses, and oversee a cross-functional team comprised of engineers, data scientists, and sales & marketing professionals. Initially, the primary metric of success will be growth, but will quickly evolve to full P&L responsibility as resources and budget are applied to the department.
**The position can be located preferably in either Cary, NC Greater Chicago, IL.**
Are You a Fit?
We're looking for someone who meets all the following criteria:
10+ years of proven experience in achieving business results, with a commitment to continuous learning and growth.
Demonstrated success in meeting revenue targets, crafting sales strategies, and closing complex enterprise deals.
A hands-on leadership style, capable of balancing high-level strategy with detailed execution. Experience and passion as a product leader, transitioning our market-leading consumer app to an enterprise-grade platform.
Proven ability to lead and mentor teams, both direct reports and dotted-lined cross-functional collaborations.
Exceptional communication and relationship-building skills, fostering effective collaboration with clients and internal teams.
Strong financial acumen, with the ability to identify and respond to financial variances proactively.
A passion for health & wellness, coupled with a deep appreciation for the transformative potential of AI and machine learning in this industry.
Key Responsibilities
Strategic Leadership
Develop and execute a comprehensive strategic plan for the Health & Wellness division, ensuring alignment with Size Stream's overall business objectives.
Establish clear goals and metrics to measure the division's success and drive sustainable growth.
Business Development
Identify and secure new business opportunities, partnerships, and markets within the health & wellness market.
Build and maintain relationships with key stakeholders at targeted prospects and clients.
Product Innovation
Collaborate with the product team to refine, evolve and prioritize commercials offerings, ensuring they meet current and future client needs.
Marketing and Brand Awareness
Partner with the marketing team to design and execute targeted campaigns that elevate the division's visibility, and ultimately, close deals.
Position Size Stream as a leader in the health & wellness industry through innovative marketing strategies that produce tangible results.
Market and Competitive Analysis
Conduct market research to discover untapped opportunities and emerging trends.
Analyze competitors' strategies to identify areas for differentiation and competitive advantage.
Operational Excellence
Oversee day-to-day operations, ensuring the division runs efficiently and achieves its objectives and KPIs.
Manage budgets, timelines, and team performance to maintain timeliness, costs, and quality.
Cross-Functional Collaboration
Coordinate seamlessly with internal teams, including sales, product, and marketing, to align efforts and execute strategic initiatives effectively.
Why Join Us?
This is an opportunity to lead a transformative initiative in a rapidly growing industry. At Size Stream, you'll work with a talented, passionate team dedicated to harnessing AI and technology to make a meaningful impact on health and wellness globally. Join us and help shape the future of an industry.
Assistant Studio Manager
Customer Service Manager Job 26 miles from Burlington
A Little Quiz: What do Batman and Robin, Venus and Serena Williams, and Hermione and Harry all have in common? Answer: Each duo makes each other stronger. That's exactly the dynamic between an Orangetheory Studio Manager and Assistant Studio Manager (ASM). Together, they keep the studio thriving, combining strengths and supporting each other every step of the way.
The Role:
As our Assistant Studio Manager, you'll be the right hand to the Studio Manager, helping to create an exceptional, energetic fitness experience that members love. Whether you're helping with sales goals, making member connections, or running daily operations, you'll represent the Orangetheory brand, bringing the science-backed workout to life. Your day-to-day will include a little of everything: team support, member check-ins, onboarding, and organizing events-all while ensuring the studio stays clean, safe, and welcoming.
If you're ready for a career with growth potential, or maybe even a role you'll stay in forever, Orangetheory has a community and environment like nowhere else.
What You'll Do:
Partner with the Studio Manager to make the studio efficient, successful, and fun
Support sales efforts by connecting with potential members and hitting revenue goals
Keep the studio clean, safe, and high-energy
Help onboard, train, and support new team members
Check-in with members, answer questions, and drive engagement in-studio events and challenges
Generate new membership sales
Ensure that all studio technology runs smoothly
Meet new guest goals and inspire member referrals
And of course, be ready to dive into other exciting opportunities as they come up!
Perks & Benefits;
FREE Orangetheory workouts
Flexible schedules and fitness-casual dress code
Paid time off, plus health, dental, vision, 401k, and more
Paid Parental Leave
Performance-based bonuses and a collaborative, supportive work environment
Ongoing sales training and development
Qualifications:
Great communication and interpersonal skills
Ability to multitask in a fast-paced environment
Availability for “retail” hours, including weekends
You're passionate about helping people reach their goals, and you have top-notch customer service skills
You have an interest in growing your skills in sales, marketing, lead generation, social media, and client relationships
A natural leader, you're able to motivate others and create a team-focused vibe
You're open to “retail” hours-days, nights, and weekends
If you're ready to be part of a passionate team that is creating an inspiring fitness community, we'd love to hear from you! Submit your resume and cover letter explaining why this role is perfect for you.
Job Type: Full-time
Disclaimers:
This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, OT Growth Partners.
OT Growth Partners participates in the federal government's E-Verify Program.
E-Verify Participation
Right to Work
OT Growth Partners provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
EEO is the Law supplement
OT Growth Partners is an Employment-at-Will Employer OTGPC
Jobs That Make a Real Difference About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
General Manager
Customer Service Manager Job 20 miles from Burlington
JOB TITLE: General Manager
DEPARTMENT: Operations
SUPERVISOR: District Manager
Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.
GENERAL JOB DESCRIPTION
Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment.
MAJOR DUTIES AND RESPONSIBILITES
5 Star Talent
Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices.
Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management.
Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities.
A Cut Above Customer Experience
Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; initiates corrective actions, as appropriate.
Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures A Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required
Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required.
Growth and Profit
Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts/procedures.
Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
Performs other job related duties as assigned or required.
QUALIFICATIONS FOR THE JOB
Education:
High School Diploma or GED required
18 years old or older
Experience:
Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience.
Other:
Ability to learn and apply the standard operating procedures of the Company.
Ability to learn and apply HR Policies and Procedures.
P&L analysis and corrective measures.
Demonstrated experience in Supervisory practices.
Demonstrated experience Interviewing and identifying High Performing candidates.
Knowledge of applicable Federal, State, and Local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Able to achieve Serve Safe Certification.
Must be able to come to work promptly and regularly.
Must be able to take direction and work well with others.
Must be able to react to change productively and handle other tasks as assigned.
KEY COMPETENCIES
Customer Orientation
Organizing and Planning
Results Orientation
Problem Solving/Decision Making
Financial Analysis
Constructive Conflict
PHYSICAL REQUIREMENTS
Must be able to stand for long periods of time without a break.
Must be able to work in hot and cold environments.
Must be able to walk.
Must be able to bend and kneel.
Must be able to reach and grab.
Must be able to work in loud environment.
Must be able to see and hear.
Must be able to wear a headset to take orders.
Must be able to talk.
Must be able to smell and taste.
Must be able to lift up to 30 pounds.
Must be able to travel to other locations, as necessary.
Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines.
Must be able to concentrate and perform duties accurately.
Customer Service Manager
Customer Service Manager Job 32 miles from Burlington
Working at Freudenberg: We will wow your world!
Responsibilities:
Finished Goods & Raw Materials Management: Experience in managing both finished goods and raw materials within the consumer goods industry, focusing on ensuring the life cycle runs efficiently from production to delivery. E-commerce
Familiarity with e-commerce platforms (e.g., Amazon.com) and understanding of the impact on end-user interactions and point-of-sale.
Knowledge of Enterprise Resource Planning (ERP) systems, especially for managing orders, inventory, and financial transactions.
Ability to manage a portfolio of products, ensuring effective pricing and overall lifecycle management.
Expertise in Electronic Data Interchange (EDI) systems, specifically for handling orders, ASNs, and working with external vendors, business partners, and carriers.
Experience with logistics, shipping, and managing relationships with carriers, such as ensuring timely pickup and resolving shipping issues. Sales Team Management: Experience in managing and guiding a sales team to meet operational and sales targets.
Strong customer service skills, particularly in troubleshooting, resolving issues, and communicating with buyers, stores, and logistics teams.
Ability to investigate issues, find solutions, and communicate effectively with stakeholders.
Knowledge of shipping processes and penalties for delays or incomplete orders, and strategies to minimize fines and improve on-time delivery.
Qualifications:
- Strong management and supervisory capabilities.
- Excellent verbal and written communication skills.
- Comprehensive understanding of customer service principles and practices.
- Highly organized with attention to detail.
- Ability to effectively resolve customer issues while maintaining professionalism.
- Strong coaching and mentoring skills for team development.
- Proficiency in Microsoft Office Suite or similar software.
**Education and Experience:
- Bachelor's degree preferred.
- Minimum of three years of customer service experience required.
- Previous supervisory experience preferred.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Filters Now LLC
Customer Service Manager
Customer Service Manager Job 18 miles from Burlington
Job Details Greensboro Headquarters - Greensboro, NC Full Time 2 Year Degree Customer ServiceDescription
Are you a Customer Service Manager searching for new experiences? As a leading Trane independent office, Brady has brought together some of the best minds to bring efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates, which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!
The Customer Service Manager is responsible for overseeing the daily operations for the Customer Service department, including Scheduling Coordinators, Billing Coordinators, Contract Administrators, and general administrative support functions. Interacts directly with customers to handle inquiries and complaints in a timely manner. Creates and implements process improvement and corrective plans in response to customer feedback and in support of the organization's growth plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supports the daily operational execution of the Schedulers, Billers, and Contract Administration Associates.
Establishes standards for and monitors the quality of work related to scheduling, billing, and WIP management.
Creates new processes and modifies existing processes to improve efficiency and customer satisfaction.
Creates and executes departmental growth plans that align with the organization's strategic plan.
Interacts directly with customers to handle inquiries and complaints.
Maintains customer satisfaction by investigating concerns, implementing corrective actions, and communicating with customer and Associates throughout the organization as needed.
Creates individual and team goals for Customer Service group and helps team members achieve them.
Creates and maintains periodic reports to evaluate and manage both individual and team performance.
Leads ongoing process improvements efforts for department.
Creates individual development plans for Associates in department.
Responsible for annual performance evaluations and recommends raises, promotions, and disciplinary actions.
Hires and trains new customer service staff members.
Serves as a facilitator for introducing, evaluating, and adopting new technology into the customer service group.
Reviews and implements the latest industry trends and techniques.
Promotes rewarding workplace by treating co-workers with respect and consideration.
Works closely with Sales, Finance, HR, Department leaders, and the leadership team to collaborate effectively on the day-to-day activities to deliver One Brady
Flexibility to work overtime/weekends, as required.
TEAMWORK:
Demonstrates and promotes a spirit of cooperation and teamwork throughout the company.
Continually looks for ways to improve our processes and ability to serve our customers effectively.
Improves personal performance on a continual basis.
CUSTOMER SERVICE:
Provides responsive, professional, and diplomatic customer service.
Answers customer calls and correspondence quickly and pleasantly.
Communicates with customers in a friendly, professional, and patient manner.
Performs all duties with the goal of building and maintaining long-term customer relationships.
Immediately addresses any customer's concern and requests the involvement of other company personnel as required.
SAFETY:
Follows all company safety programs and reports any non-compliance to Director of Business Development or Safety Leader
Notify Director of Business Development or Safety Leader of any unsafe conditions.
SUPERVISORY RESPONSIBILITIES: Facilitates the daily operation of the Customer Service Team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; coaching and mentoring Associates; addressing complaints and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate degree or equivalent from two-year college or technical school and 7+ years Customer Service Management experience; or equivalent combination of education and experience.
COMPUTER SKILLS: Proficiency in Microsoft office programs, general familiarity with computer systems, and ability to learn software applications as required.
CERTIFICATES, LICENSES, REGISTRATIONS: None.
LANGUAGE SKILLS: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.
MATHEMATICAL SKILLS: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume, and distance.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment. The noise level in the work environment is usually moderate.
OTHER REQUIREMENTS:
Ability to pass drug screening
Ability to prove US employment eligibility
Customer Service Manager
Customer Service Manager Job 18 miles from Burlington
Job Details Position Type: Full Time Education Level: 2 Year Degree Salary Range: Undisclosed Job Category: Customer Service Description Are you a Customer Service Manager searching for new experiences? As a leading Trane independent office, Brady has brought together some of the best minds to bring efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates, which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!
The Customer Service Manager is responsible for overseeing the daily operations for the Customer Service department, including Scheduling Coordinators, Billing Coordinators, Contract Administrators, and general administrative support functions. Interacts directly with customers to handle inquiries and complaints in a timely manner. Creates and implements process improvement and corrective plans in response to customer feedback and in support of the organization's growth plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Supports the daily operational execution of the Schedulers, Billers, and Contract Administration Associates.
* Establishes standards for and monitors the quality of work related to scheduling, billing, and WIP management.
* Creates new processes and modifies existing processes to improve efficiency and customer satisfaction.
* Creates and executes departmental growth plans that align with the organization's strategic plan.
* Interacts directly with customers to handle inquiries and complaints.
* Maintains customer satisfaction by investigating concerns, implementing corrective actions, and communicating with customer and Associates throughout the organization as needed.
* Creates individual and team goals for Customer Service group and helps team members achieve them.
* Creates and maintains periodic reports to evaluate and manage both individual and team performance.
* Leads ongoing process improvements efforts for department .
* Creates individual development plans for Associates in department.
* Responsible for annual performance evaluations and recommends raises, promotions, and disciplinary actions.
* Hires and trains new customer service staff members.
* Serves as a facilitator for introducing, evaluating, and adopting new technology into the customer service group.
* Reviews and implements the latest industry trends and techniques.
* Promotes rewarding workplace by treating co-workers with respect and consideration.
* Works closely with Sales, Finance, HR, Department leaders, and the leadership team to collaborate effectively on the day-to-day activities to deliver One Brady
* Flexibility to work overtime/weekends, as required.
TEAMWORK:
* Demonstrates and promotes a spirit of cooperation and teamwork throughout the company.
* Continually looks for ways to improve our processes and ability to serve our customers effectively.
* Improves personal performance on a continual basis.
CUSTOMER SERVICE:
* Provides responsive, professional, and diplomatic customer service.
* Answers customer calls and correspondence quickly and pleasantly.
* Communicates with customers in a friendly, professional, and patient manner.
* Performs all duties with the goal of building and maintaining long-term customer relationships.
* Immediately addresses any customer's concern and requests the involvement of other company personnel as required.
SAFETY:
* Follows all company safety programs and reports any non-compliance to Director of Business Development or Safety Leader
* Notify Director of Business Development or Safety Leader of any unsafe conditions.
SUPERVISORY RESPONSIBILITIES: Facilitates the daily operation of the Customer Service Team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; coaching and mentoring Associates; addressing complaints and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate degree or equivalent from two-year college or technical school and 7+ years Customer Service Management experience; or equivalent combination of education and experience.
COMPUTER SKILLS: Proficiency in Microsoft office programs, general familiarity with computer systems, and ability to learn software applications as required.
CERTIFICATES, LICENSES, REGISTRATIONS: None.
LANGUAGE SKILLS: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.
MATHEMATICAL SKILLS: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume, and distance.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment. The noise level in the work environment is usually moderate.
OTHER REQUIREMENTS:
* Ability to pass drug screening
* Ability to prove US employment eligibility
Qualifications
Customer Service Manager
Customer Service Manager Job 32 miles from Burlington
Working at Freudenberg: We will wow your world!
Responsibilities:
- Recruit and onboard entry-level customer service staff.
- Train new employees on company policies, procedures, and best practices.
- Schedule and manage staff workloads to optimize performance.
- Conduct timely and constructive performance evaluations.
- Address disciplinary actions and terminations in accordance with company policies.
- Lead a team of customer service representatives, ensuring adherence to quality service standards.
- Monitor and review customer interactions to maintain service excellence.
- Keep the team updated on changes to products and services.
- Collect and analyze data on customer complaints and inquiries.
- Prepare monthly performance reports for the customer service team.
- Develop knowledge-based documents, including FAQs and service summaries.
- Identify and recommend improvements to customer service processes to the Director of Customer Service.
- Assist in budget preparation for the Customer Service department.
- Perform other related duties as assigned.
Qualifications:
- Strong management and supervisory capabilities.
- Excellent verbal and written communication skills.
- Comprehensive understanding of customer service principles and practices.
- Highly organized with attention to detail.
- Ability to effectively resolve customer issues while maintaining professionalism.
- Strong coaching and mentoring skills for team development.
- Proficiency in Microsoft Office Suite or similar software.
**Education and Experience:
- Bachelor's degree preferred.
- Minimum of three years of customer service experience required.
- Previous supervisory experience preferred.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Filters Now LLC
Customer Service Manager
Customer Service Manager Job 32 miles from Burlington
Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Protecting people and the environment, and optimizing industrial processes - that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros.
Some of your Benefitsarrow_right
Health Insurance
Health Insurance: Rely on comprehensive services whenever you need it.
401K Match
401K Match: Save for retirement with the company's help.
Paid Holidays
Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
Vacation
Vacation: We offer time off to refresh and recharge.
Flexible Work Models
Flexible Work Models: We allow for flexible work models to ensure both professional and personal success.
location_on Durham, NC
Hybrid Work
trip_origin Filters Now LLC
You support our team as
Customer Service Manager
arrow_drop_down
Responsibilitiesarrow_right
* Recruit and onboard entry-level customer service staff.
* Train new employees on company policies, procedures, and best practices.
* Schedule and manage staff workloads to optimize performance.
* Conduct timely and constructive performance evaluations.
* Address disciplinary actions and terminations in accordance with company policies.
* Lead a team of customer service representatives, ensuring adherence to quality service standards.
* Monitor and review customer interactions to maintain service excellence.
* Keep the team updated on changes to products and services.
* 1. Finished Goods & Raw Materials Management: Experience in managing both finished goods and raw materials within the consumer goods industry, focusing on ensuring the life cycle runs efficiently from production to delivery.
* 2. E-commerce Knowledge: Familiarity with e-commerce platforms (e.g., Amazon.com) and understanding of the impact on end-user interactions and point-of-sale.
* 3. ERP Experience: Knowledge of Enterprise Resource Planning (ERP) systems, especially for managing orders, inventory, and financial transactions.
* 4. Portfolio Management: Ability to manage a portfolio of products, ensuring effective pricing and overall lifecycle management.
* 5. EDI Knowledge: Expertise in Electronic Data Interchange (EDI) systems, specifically for handling orders, ASNs, and working with external vendors, business partners, and carriers.
* 6. Logistics Management: Experience with logistics, shipping, and managing relationships with carriers, such as ensuring timely pickup and resolving shipping issues.
* 7. Sales Team Management: Experience in managing and guiding a sales team to meet operational and sales targets.
* 8. Customer Service: Strong customer service skills, particularly in troubleshooting, resolving issues, and communicating with buyers, stores, and logistics teams.
* 9. Problem Solving & Troubleshooting: Ability to investigate issues, find solutions, and communicate effectively with stakeholders.
* 10. Shipping & Penalties Management: Knowledge of shipping processes and penalties for delays or incomplete orders, and strategies to minimize fines and improve on-time delivery.
Qualificationsarrow_right
* Strong management and supervisory capabilities.
* Excellent verbal and written communication skills.
* Comprehensive understanding of customer service principles and practices.
* Highly organized with attention to detail.
* Ability to effectively resolve customer issues while maintaining professionalism.
* Strong coaching and mentoring skills for team development.
* Proficiency in Microsoft Office Suite or similar software.
*
* Education and Experience:
* Bachelor's degree preferred.
* Minimum of three years of customer service experience required.
* Previous supervisory experience preferred.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Customer Service - Self Storage Manager
Customer Service Manager Job 43 miles from Burlington
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $13.00 Per Hour
Our Benefits
Total Rewards package available to our team:
We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance, and exclusive vendor discounts
Mileage reimbursement is provided when traveling between properties or other work-related tasks
On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
Our Property Managers have the opportunity to earn performance-based bonuses!
Job Description
Our Property Managers get to work independently at multiple locations; spending time both inside and outside
We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
Customer Service Manager
Customer Service Manager Job 32 miles from Burlington
* Recruit and onboard entry-level customer service staff. * Train new employees on company policies, procedures, and best practices. * Schedule and manage staff workloads to optimize performance. * Conduct timely and constructive performance evaluations.
* Address disciplinary actions and terminations in accordance with company policies.
* Lead a team of customer service representatives, ensuring adherence to quality service standards.
* Monitor and review customer interactions to maintain service excellence.
* Keep the team updated on changes to products and services.
* 1. Finished Goods & Raw Materials Management: Experience in managing both finished goods and raw materials within the consumer goods industry, focusing on ensuring the life cycle runs efficiently from production to delivery.
* 2. E-commerce Knowledge: Familiarity with e-commerce platforms (e.g., Amazon.com) and understanding of the impact on end-user interactions and point-of-sale.
* 3. ERP Experience: Knowledge of Enterprise Resource Planning (ERP) systems, especially for managing orders, inventory, and financial transactions.
* 4. Portfolio Management: Ability to manage a portfolio of products, ensuring effective pricing and overall lifecycle management.
* 5. EDI Knowledge: Expertise in Electronic Data Interchange (EDI) systems, specifically for handling orders, ASNs, and working with external vendors, business partners, and carriers.
* 6. Logistics Management: Experience with logistics, shipping, and managing relationships with carriers, such as ensuring timely pickup and resolving shipping issues.
* 7. Sales Team Management: Experience in managing and guiding a sales team to meet operational and sales targets.
* 8. Customer Service: Strong customer service skills, particularly in troubleshooting, resolving issues, and communicating with buyers, stores, and logistics teams.
* 9. Problem Solving & Troubleshooting: Ability to investigate issues, find solutions, and communicate effectively with stakeholders.
* 10. Shipping & Penalties Management: Knowledge of shipping processes and penalties for delays or incomplete orders, and strategies to minimize fines and improve on-time delivery.
Qualificationsarrow_right
* Strong management and supervisory capabilities.
* Excellent verbal and written communication skills.
* Comprehensive understanding of customer service principles and practices.
* Highly organized with attention to detail.
* Ability to effectively resolve customer issues while maintaining professionalism.
* Strong coaching and mentoring skills for team development.
* Proficiency in Microsoft Office Suite or similar software.
*
* Education and Experience:
* Bachelor's degree preferred.
* Minimum of three years of customer service experience required.
* Previous supervisory experience preferred.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Customer Service Manager
Customer Service Manager Job 37 miles from Burlington
Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service, while maintaining a high level of productivity, and complying with all safety and sanitation procedures; related experience is a plus; must be available seven days a week, including evenings, and weekends.
A Day in the Life
Sometimes, it's the last impression that matters the most. If you truly have a passion for serving customers and have strong communication skills, this position may be perfect for you. As the customers' last point of contact, our CSM's ensure they can make their purchases quickly and efficiently while handling any concerns or questions they may have.
Experience
Related experience is a plus. Never worked in this environment before? Here is an opportunity to start! Our team members will be here every step of the way while you journey from beginner to expert. Soon enough, you'll be helping the next associate learn the ropes. For associates who truly apply themselves, the leadership and team-building experience you can learn from this position can enhance your candidacy for leadership positions in the future.
Ingles Culture
Since the day that our doors opened in 1963, our team has been driven by a philosophy centered on learning and growth. With a hometown culture, a focus on internal growth and promotion, and team-centered servant leadership, Ingles Markets is here to help you grow as a professional from day one until retirement. Our team of 27,000 associates works diligently to provide shoppers with the highest quality experience. Our goal for excellence continues as we work together to ensure a safe, clean, productive work environment with equal opportunities for every associate. We understand how important our role in the community is. When Ingles Markets was founded, we established a tradition of giving back to our communities. Looking for a way to better yourself while also giving back? Join the Ingles family! Start your new career today!
Nearest Major Market: Greensboro
Supervisor, Customer Service
Customer Service Manager Job 30 miles from Burlington
AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Supervisor, Customer Service
This position monitors and measures the team of representatives that answer incoming calls to provide service and care to patients and customers over the phone. Ensuring a smooth operational flow of the department by tasking responsibilities to staff including intake, processing, and review of medical records.
Job Duties:
Oversees the day-to-day responsibilities of the Customer Service team.
Ensures staff are appropriately trained and held accountable for achieving standards and goals.
Identifies root cause of issues and works with others to improve overall processes.
Develop and maintain working knowledge of current HME products and services offered by the company.
Assist with responsibilities of one on one and general staff meetings.
Assist in training and remediation as needed.
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.
Ensuring the phones are answered and resolved within Department and Company metric requirements.
Ensuring achievement of the quality audit program through monitoring, coaching and continuous feedback.
Manage department budget and expenses.
Prepare reports as needed for various departments and leadership.
Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Perform other related duties as assigned.
Competency, Skills and Abilities:
Strong ability to co-manage in a multi-site environment.
Independent Thinker and Decision Maker.
Strong analytical and problem-solving skills with attention to detail.
Excellent verbal and written communication.
Excellent customer service skills.
Proficient computer skills and knowledge of Microsoft Office specifically Excel.
Ability to prioritize and manage multiple projects.
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
Requirements
Minimum Job Qualifications:
High School diploma required, Associate degree from an accredited college preferred.
Two (2) years customer service management experience required.
Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
Restaurant Customer Service Night Shift
Customer Service Manager Job 43 miles from Burlington
Description If you find you're more of a "night person" than a "morning person", we have just the thing for you! Immediate openings for afternoon, evening and closing shifts. Competitive rate of pay based on availability and experience! We offer: Flexible scheduling
Positive Work Environment
We are Closed on Sundays
Free Employee Meals
Free Uniforms (up to 2 sets)
College Scholarships for Qualified Candidates
Health Insurance Assistance
401K
Apply today and get scheduled for an immediate
interview with our Hiring Manager. More Requirements/Responsibilities Requirements/Responsibilities
Restaurant Team Member - FOH Team Member, Customer Service Requirements & Responsibilities
We are looking for applicants who exhibit the following qualities:
* Consistency and Reliability
* Cheerful and Positive Attitude
* Values Teamwork
* Loves Serving and Helping Others
Applicants must be able to:
* Smile
* Create and Maintain Eye Contact
* Speak Enthusiastically
* Make Emotional Connections with Guests
Applicants will also be expected to be able to work on their feet for several hours at a time.
Customer Service/Cashier is generally offered as full time or part time restaurant job.
Prior experience as customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job experience is not required but is preferred. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Customer Service - Self Storage Manager
Customer Service Manager Job 32 miles from Burlington
* Our Property Managers get to work independently at multiple locations; spending time both inside and outside * We assess customer storage needs and make suggestions, including selling packing and moving supplies * Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
* Auditing cash drawers and making bank deposits are part of the daily business
* We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
* Ability to transport lift/move items weighing up to 35 pounds
* Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
* Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Supervisor, Customer Service
Customer Service Manager Job 30 miles from Burlington
Requirements
Minimum Job Qualifications:
High School diploma required, Associate degree from an accredited college preferred.
Two (2) years customer service management experience required.
Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
Customer Service - Self Storage Manager
Customer Service Manager Job 32 miles from Burlington
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $13.00 Per Hour
Our Benefits
Total Rewards package available to our team:
We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance, and exclusive vendor discounts
Mileage reimbursement is provided when traveling between properties or other work-related tasks
Our Property Managers have the opportunity to earn performance-based bonuses!
Job Description
Our Property Managers get to work independently at multiple locations; spending time both inside and outside
We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
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