Customer Service Manager Jobs in Broomfield, CO

The goal of the Client Services Lead/Support (dependent on experience) position is to coach, facilitate, manage, execute and advise on a breadth of financial and non-financial activities associated with our high net worth clients'. A successful candidate in the role will be able to quickly create a trusted relationship with the client, other advisors, family members, etc. Full time permanent 100% in office role. MUST HAVE STRONG SERVICING OF CLIENTS BACKGROUND! Client Services Lead/Support Overview · Be an active participant of a dynamic client service team, solving complex family office problems with the strictest confidentiality · Participate in brainstorming sessions on complex client strategies. · Manage detailed execution of tax, estate, investment, entity, etc. strategies. · Support Accounting Analysts in client bill payment requests, ensuring timely and accurate execution. · Facilitate and/or assist in client meeting preparation and follow-up. · Perform cash flow and financial planning analyses, including reviewing clients' cash, liquid, illiquid, holdings and investment allocations. · Communicate with clients in a professional, clear and concise manner Coordination & Project Management · Coordinate with third parties including: brokerage firms, banks, accountants, insurance agents, attorneys, trustees, real estate agents, etc. · Analyze, manage, execute and follow-up on cashiering requests including checks, wires, deposits, journals and ACH transfers. · Assist with client tax planning and annual tax return preparation including gathering tax documents for clients' accountants, processing payments of income and property taxes, and overall coordination. · Coordinate private client loans by managing promissory notes, tracking loan activity, and providing clients and accountants with status updates. · Manage and maintain the organization of client information within financial planning systems, CRM databases, online filing cabinets, etc. · Work with the internal team to ensure reports and personal/business financials are accurate. · Prepare needed forms for new bank, brokerage and bill pay accounts, obtaining signatures and following-up on account setup as needed. · Assist with establishing various entities for clients filing/ tracking necessary paperwork related to those entities (primarily LLCs and Trusts). · Manage clients' private investments by preparing forms as needed, following-up on documentation, notifying various third parties, and coordinating with clients. · Ensure timely insurance renewals and payments for clients. Candidate Requirements: · Commensurate relevant experience. Financial or adjacent industry preferred. · Degree from a top tier university. · High attention to detail and organizational acumen. · Polished presence and ability to communicate clearly in person and electronically. · Ability to manage a significant workload (we compensate at the top of the market). · Able to balance multiple non-congruent tasks with an eye for proper prioritization. · Curiosity and willingness to learn something new. About Us: We value your story, how you got here and where you are going. We work diligently to build and maintain the appropriate structures, tools and support for every client's uniquely evolving financial universe, and we have a story of our own. We founded the Financial Firm in 2005 to fill a void of services that we personally experienced as clients. Everyone wanted to manage our money - no one wanted to help with the often confusing and time-consuming realities of having wealth. With more than a decade of service to families across the country, we possess the knowledge, experience, and skills that are vital to creating and managing multiple complex family offices. To us, “family office” is not an add-on, it's who we are! MUST BE LOCAL AND HAVE 3-5 YEARS OF FINANCIAL SERVICES BACKGROUND (NOT MORTGAGE OR LOAN SERVICING). WILL NOT HOLD LICENSES. Will be working with individuals not companies.

*** W2 Contract Only - No C2C - No 3rd Parties *** Customer Retention Specialist Contract Length: 6-month contract-to-hire Setting: Hybrid - Must report to the office at least 3 days a week but can work remotely otherwise. Overview: Responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts. Key Responsibilities: Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services. Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction. Independent Decision-Making: Resolve customer needs independently and effectively. Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service. Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points. Documentation: Maintain detailed records of customer interactions and activities in Salesforce. Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn. Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience. Content Development: Identify, create, and deliver content to support customer adoption and engagement needs. System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness. Required Skills and Experience: Customer Focus: Strong customer-centric and growth mindset. Retention Expertise: Experience in customer service and retention. Listening Skills: Excellent active listening and empathy to understand customer perspectives. Problem-solving: Strong analytical skills and a solution-oriented approach. Negotiation: Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Communication: Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely. Interpersonal Skills: Strong ability to collaborate with stakeholders and customers at various skill levels. Trustworthiness and Professionalism: Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor. Education and Experience: Educational Background: Associate's degree or equivalent. Professional Experience: 5+ years of practical experience in customer service and retention. Salesforce: Proficiency in using Salesforce to document and manage customer interactions. Additional Requirements: Language: Spanish speaker preferred. Top Skills: Customer Relationship Management: Proficiency in managing relationships with clients to enhance customer satisfaction and loyalty. This includes understanding customer needs, addressing concerns effectively, and maintaining regular communication to foster a positive ongoing relationship. Analytical Skills: Ability to analyze customer data, usage patterns, and feedback to identify trends and insights that can inform retention strategies. This includes using data to predict customer behaviors and developing targeted interventions to improve retention rates. Problem-Solving Skills: Expertise in identifying and resolving issues that may lead to customer dissatisfaction. This includes troubleshooting technical problems related to the software, as well as resolving broader service or billing issues that might impact customer retention.

Job Introduction: Does being in charge of multiple, customer-focused departments sound like a role you would fit perfectly in? Does being responsible of a total team sound like it's up your alley? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy choices in one of the fastest growing retailers is up your alley - then we need YOU to join our winning team at Sprouts Farmers Market as a Grocery Manager! Overview of Responsibilities: At Sprouts Farmers Market, the Grocery Manager is responsible for the sales and operation of multiple departments including- Grocery, Dairy, Frozen Food, and the Beer/Wine. Ensure that products are handled properly, rotated to ensure freshness, and that date controls are performed Control costs by constantly monitoring and improving operations to increase profitability- manage labor costs and reduce loss due to shrink, damage, and pilferage Assist in the preparation of store for physical inventory counts Assist or oversee the unloading of trucks from our distribution centers, and verify all deliveries against invoices, notes shortages, and overages and report them to the appropriate supplier Manage ordering, compliance, sanitation, back-room inventory, and department safety Engage and evaluate team members through coaching, feedback, and one-on-one development discussions, and make recommendations on merit increases via completing the bi-annual performance review process. Regularly attend and participate at in-store meetings. Recruit, hire and make promotion/transfer decisions in collaboration with the Store Manager. Confidently exercise independent judgment to address Team Member concerns. Take and document corrective actions when needed, including collaboration with business and HR partners in managing performance to include coaching, counseling, progressive discipline, suspension, or termination when needed. Ensure maximum productivity and efficiency by creating and adjusting schedules and staffing levels. Communicate standards, expectations, policy changes, and product knowledge to team members. Lead a team that collaborates to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receive. Serve as a Key Carrier for the store and/or act as a Manager on Duty (MOD) as needed. Qualifications: To be a Grocery Manager at Sprouts Farmers Market qualified candidates must: Be at least 18 years of age and possess 1 year managerial or supervisory experience which includes responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry

Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management, lifestyle management, wealth and estate planning, trust services, and philanthropy services. We have 20+ office locations and more than $150b in Assets Under Advisement and Administration. The number of Pathstone team members has more than doubled in the past five years. As a Certified B Corporation, Pathstone seeks to make a difference in the lives of our clients and their families as well as to offer a positive and supportive work environment for our employees. Our team members are encouraged to pursue their passions by serving on committees and initiatives addressing topics of importance to our business. Our talented people are our greatest asset and therefore we offer a competitive, comprehensive, and flexible benefits program that helps meet the needs of our team members and their families. Pathstone's benefits include comprehensive medical, vision, and dental coverage, flexible spending, flexible PTO, life insurance, education support, 401k plan, parental leave, and more. Qualifications: Bachelor's degree in related field is required (Business, Finance, Accounting, Economics). CFP (preferred). Prior experience in the financial management industry of 4-7+ years is required. The ideal candidate will possess strong analytical, quantitative, problem-solving, and client service skills. Being detail-oriented and understanding time-sensitive issues are extremely important, along with having solid PC and Microsoft Office suite skills, particularly Excel. Being comfortable speaking with clients and their other professional relationships concerning money movement, account openings, trades within accounts, and basic daily operations is a plus. They will need to show a positive attitude and initiative in all aspects of the position, as well as demonstrate the ability to prioritize tasks in the face of competing demands. At the same time, they should enjoy learning and growing and be motivated to take on new challenges. Strong verbal and written communication skills are important to the role. Basic understanding of investments including mutual funds, separately managed accounts, and alternatives is important. Job Description: Support our Client Advisory Team in all manners of client service, daily operations, and special projects, which can include preparing performance analysis, investment manager background work, and client presentation material. Advisory positions are a career path lending to increased client engagements and complexity over time, while supporting Directors and Managing Directors across the firm. This role supports the firm's Boulder/Denver offices. Job Responsibilities: Provide support to a Client Advisory Team in the communication and implementation of client investment strategies. Communicate with clients directly via phone, zoom, and in-person meetings, and be the first point of contact for client inquiries, solving problems, and proactively meeting clients' needs. Draft letters of instruction, complete account applications, manager agreements and fund subscription documents, organize supporting documentation, and follow the process through in tandem with the firm's Capital Markets Group. Act as information provider to accountants, banks, investment managers and other professionals also supporting clients. Due to the required expertise in all client operational matters, this role will serve as additional support in the quarterly reporting process, specifically in reconciling and otherwise reviewing client reports. Be a mentor and resource for Associates and Senior Associates on operational matters, such as recon, reporting, account opening/transfers, etc. Series 65 or 66 is required upon 90 days of employment. This role is required to be in the office four days a week. The time can be split between our Denver and Boulder offices. Pathstone is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Plant Manager - Aerospace Manufacturing 📍 Arvada, CO | 💰 Up to $180K + Benefits Are you a seasoned Plant Manager with aerospace manufacturing experience? This role offers the chance to lead a high-performing team, drive operational excellence, and play a key role in precision machining and government contracts. Key Responsibilities: Oversee all plant operations, ensuring efficiency, quality, and compliance with AS9100 standards. Lead a team of 18+ employees, managing Operations, Supply Chain, Production Control, and Quality. Drive Lean and Six Sigma methodologies for continuous improvement. Balance commercial and government programs, optimizing workflow and schedules. Collaborate cross-functionally with Program Management, HR, and Finance. What We're Looking For: ✔ 15+ years' experience, including 3-5 years in plant management. ✔ Strong background in aerospace manufacturing and machining operations. ✔ Experience with ERP systems (JobBoss/ECI preferred), supply chain, and financial oversight. ✔ Proven leadership in high-pressure, fast-paced environments. ✔ Expertise in Lean, Six Sigma, and process optimization. Why Join Us? ✨ Competitive salary up to $180K + incentives ✨ Comprehensive benefits (health, dental, vision, 401K match, PTO) ✨ Collaborative, growing aerospace environment 📅 On-site, 5 days/week | 🚀 Apply now to make an impact!

We are seeking a dynamic and results-driven Branch Manager to lead and oversee the operations of our commercial services branch. The ideal candidate will ensure the branch's profitability, manage staff, maintain excellent customer service standards, and drive business growth. This role is pivotal in ensuring that all branch operations align with the company's strategic goals and deliver exceptional value to our clients. What You Will Do: Train, mentor, and manage branch staff, fostering a positive and productive work environment. Set performance goals for team members and conduct regular evaluations to ensure high levels of efficiency and engagement. Promote teamwork, collaboration, and a culture of accountability among staff. Oversee day-to-day branch operations to ensure smooth and efficient functioning. Monitor financial performance, including revenue, expenses, and profitability, and implement strategies to achieve targets. Ensure compliance with company policies, industry regulations, and safety standards. Optimize operational processes to enhance productivity and service delivery. Build and maintain strong relationships with existing clients while actively seeking opportunities to expand the client base. Address customer inquiries and complaints promptly to ensure high levels of satisfaction. Monitor service quality and implement improvements to meet or exceed customer expectations. Develop and execute strategies to drive branch growth and market share. Identify opportunities for new business, partnerships, and service offerings within the local market. Analyze market trends and competitor activity to inform strategic decision-making. Prepare and present regular performance reports to senior management. Collaborate with other branches and departments to share insights and best practices. What You Will Need: Bachelor's degree in Business Administration, Management, or a related field (preferred). Proven experience (3-5 years) in a management role, preferably in the commercial services industry. Strong track record in operational management, team leadership, and customer relationship management. Excellent leadership and interpersonal skills. Strong problem-solving and decision-making abilities. Financial acumen with experience in budgeting and financial analysis. Ability to multitask and thrive in a fast-paced environment. Proficiency in using business management software and tools. Physical Requirements: Ability to stand, walk, and sit for extended periods as required by operational needs. Capability to lift and carry objects up to 50 lbs. Manual dexterity for handling tools, documents, and computer systems. Ability to safely navigate work environments, including office spaces, client sites, and outdoor areas. Safety Requirements: Adhere to all company safety policies and procedures. Ensure team compliance with safety protocols and conduct regular safety training. Identify potential hazards and implement corrective measures to maintain a safe work environment. Maintain knowledge of OSHA and other relevant safety regulations. We've got you covered. Medical, dental, and vision plans 401K Retirement Savings Plan with a match Paid Time Off (PTO) Paid Holidays Paid Weekly Career progression in a rapidly growing company! Compensation for this position is $100,000 - $140,000 annually, depending on experience, plus bonus potential. We work to build a culture that attracts a mix of talented, committed, and vibrant team members who bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply!

Job Title: IT Client Services Manager Type of Work: In office Schedule: Monday to Friday from 8 am to 5 pm Type of Contract: Permanent Pay Rate: $102,000 - $116,000 (Bonus Eligible) Description: The Client Services Manager is responsible for overseeing the day-to-day operations of a Level 1 Service Desk and a small internal team of Desktop Engineers. The role requires managing the support team's activities and optimizing end-user support processes. You will also ensure adherence to service level agreements (SLAs) and implement improvements for user satisfaction and system security. Strong leadership, technical proficiency, and a customer-first mindset are essential for success in this position. Responsibilities and Duties: Oversee daily operations of the IT Service Desk to ensure prompt resolution of support tickets and strict adherence to SLAs. Develop and enforce service desk procedures based on industry frameworks (e.g., ITIL). Monitor and report on service desk performance, identifying trends and areas for improvement. Ensure proper utilization of service management tools for ticketing, knowledge bases, and reporting. Collaborate with IT teams to align support strategies with business needs. Implement automation tools and self-service technologies to enhance service efficiency. Partner with vendors to ensure timely and cost-effective procurement of IT equipment. Maintain asset management policies and procedures for accurate tracking of equipment. Regularly collect customer feedback and use it to enhance service desk operations. Conduct performance reviews and provide mentoring for staff development. Cultivate a high-performance, collaborative team culture focused on superior customer service. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. Minimum 5 years of experience in IT support, with at least 2-3 years in a leadership role. Proven experience in managing outsourced IT vendors. Familiarity with ITIL or other service management frameworks. Strong leadership and interpersonal skills, with the ability to motivate and guide a team. Proficient with service desk tools (e.g., ServiceNow, Zendesk) and ITSM best practices. Excellent problem-solving skills, especially in high-pressure situations. Knowledge of IT infrastructure, networking, software, and hardware. Ability to manage multiple priorities and meet deadlines. Skills: Strong leadership and team-building capabilities. Excellent verbal and written communication skills. Proficiency in IT service management tools and ticketing systems. Ability to work collaboratively across teams and departments. Strong analytical skills to identify performance gaps and improve efficiency. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT IND2

Gryphon Oakwood are seeking a Senior Operational leader to join a rapidly growing Power Transmission and Distribution contractor to head up the Project Management team and the oversight of construction projects, regulatory compliance and project planning. Key Responsibilities: Standardization & Best Practices: Implement and enforce standardized project management methodologies, tools, and best practices across all projects, ensuring consistent execution and quality. Process Improvement: Identify and implement process improvements to optimize project workflows, resource allocation, and overall efficiency. Resource Management: Oversee resource forecasting, allocation, and utilization to ensure projects are adequately staffed and resources are effectively deployed. Manage workload balancing and backlog commitments. Performance Monitoring: Establish key performance indicators (KPIs) and implement systems to monitor project progress, identify potential issues, and drive corrective actions. Financial Oversight: Monitor project financials, track variances against targets, and provide regular reporting on portfolio performance. Team Leadership & Development: Team Management: Lead, mentor, and develop a team of project managers and support staff, fostering a culture of collaboration, accountability, and high performance. Talent Development: Provide career coaching, leadership planning, and training opportunities to enhance the skills and expertise of the project team. Cross-Functional Collaboration: Collaborate effectively with other departments (Legal, Risk, Accounting, etc.) to ensure alignment and efficient communication of policies and procedures. Strategic Execution: Project Support: Provide operational support to business initiative strategists and coordinators, ensuring project execution aligns with organizational goals. Quality Assurance: Champion the Quality Management System (QMS) within the project function, ensuring compliance and driving continuous improvement in project quality. Subcontractor Management: Oversee subcontractor management processes and ensure compliance with guidelines. If this role is of interest please reach out to ********************************** for a confidential call or apply directly via the link above.

STORE MANAGER, OUTLET WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur - we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution. WHAT YOU'LL DO: Empower, develop, motivate, and work alongside team to drive results through delivering an elevated customer experience Recruit, hire, and retain best in class talent Deliver operational excellence in all store processes Develop strategic plan to drive sales through business analytics and achieving productivity goals Create foot traffic through community involvement Demonstrate flexibility and ability to multitask in a fast-paced store environment Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 2+ years of relevant Store Manager experience as a proven leader WE'D LOVE TO SEE: An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic Well connected with the ability to engage; a true brand ambassador Customer service obsessed; ability to sell with a passion for styling and love for fashion Strong in performance management and team development Technologically savvy individual with an entrepreneurial spirit THE BENEFITS: Cross-Brand Discount Clothing allotment Competitive paid time off Internal mobility across Versace, Jimmy, Choo and Michael Kors Exclusive Employee Sales Paid Parental Leave 401k Match At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. * Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. * The pay range for this position is $61,000 - $84,000 What you'll do * Drives operational excellence * Creates an environment that cares for our frontline team members and celebrates the team successes * Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies * Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service * Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors * Promotes an environment of mutual respect and trust between frontline team members * Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity * Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance * Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels * Ability to work extra hours when there are operational needs * Ability to work rotating shifts including weekends, holidays and days-off All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience * Previous airport customer service experience * 2 years experience leading others * Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems * Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. * Strong decision making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. Additional Locations: None Requisition ID: 77856

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare, this is your opportunity, no healthcare experience required. The Customer Service Manager will work in clinic to educate customers on treatment options and provide best in industry customer care. What you'll do Deliver stellar customer experience, by building rapport and credibility with customers. Be able to overcome customer objections and effectively promote Serenity's treatment options. Passionately educate every customer about unique FDA approved treatments. Assist with creating a positive environment for staff and patients. Be willing to learn a variety of roles and help out as needed. What we're looking for High school degree or GED At least 3 years of experience in a fast paced, customer-facing role Customer service focus to help others improve their lives Ability to connect with people and positively influence decisions What you'll get The opportunity to launch a career in healthcare with a company that has grown over 130% year over year for 7 years Mentorship and guidance in an impactful career in healthcare Great benefits - Serenity covers 90% of healthcare premiums (medical, dental and vision) Paid time off - 20 days annually (PTO and paid holidays) About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients In accordance with Colorado's Equal Pay for Equal Work Act this position has a salary of $60k annually. *This position is contingent on successfully completing a criminal background check upon hire.

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries and start helping our customers push the limits of what's possible in their world of motion. Wazee Crane, a division of the Timken Company, has an opening for a Customer Service Manager at its Broomfield, CO location. The Customer Service Manager is responsible for managing all customer-related activities related to sales generation, technical estimating, quote management, and customer communication. This position is responsible for fostering customer relationships, following up on quotations, and generating sales leads to ensure the company meets its revenue growth objectives. This position also manages a team of customer service analysts and reports into the Engineering and Customer Service Manager. Essential Responsibilities Customer Service Oversee all customer-related activity Manage customer service team Generate order progress reports as requested by customer Coordinate customer visits based on order requirements Serve as factory liaison to customers for specific orders Ensure timely response to all customers' needs and requests Other duties as required Quoting Perform technical estimating duties; collaborate with engineering team as needed Ensure competency and accuracy of technical estimates Review estimates created by customer service team Generate quotes based on customer inquiries, technical estimates, and engineering specs, verifying all information needed for accurate delivery Follow up on all open quote opportunities to maximize bookings Ensure that all customer quality and commercial terms and conditions are properly recorded in order entry information and that the factory meets those requirements Perform necessary customer presentations during customer visits to facility Inside Sales Maintain comprehensive knowledge of company's capabilities, services, and products Assess customer needs, oversee engineering specifications, and convert customer opportunities into profitable sales Maintain existing sales and services, while implementing sales strategy and tactics to assure market growth Identify and implement new methods of lead generation Minimum Qualifications Bachelors degree in business or related field 7 years of experience in customer service; 12 years preferred 5 years of experience leading a team;prior management experience preferred Familiarity with quote generation in ERP system required 5 years of experience working in a manufacturing setting preferred Industrial machinery sales experience preferred Technical estimating experience preferred Skilled in MS 365/Office Suite Key Attributes Customer service oriented Multi-task, identify priorities, and meet deadlines Professional verbal and written communication skills, in person, and on the telephone with all levels of customers, suppilers and internal support teams Effective problem identification, analysis, and resolutions skills Excellent organizational skills Delegate and direct workflow Demonstrated ability to perform as part of a team, with the ability to lead or work independently as required Ability to manage time and priorities for maximum efficiency with available resources Display entrepreneurial spirit and quickly adjust to changing market conditions Possess high energy level and ability to manage a multitude of tasks concurrently Work Environment This position works 5 days per week on-site at our Broomfield, CO manufacturing facility Work schedule is generally 7 a.m. to 4 p.m. Monday - Friday. The yearly compensation for this role is $86,500- $119,000, is commensurate on experience and education, and could pay more or less than the posted range. This full-time position is eligible to participate in the company's short-term incentive program, paid time off plan, 401k, and comprehensive benefits package including medical, dental, and vision. Qualified candidates can apply for this position by clicking on the link located in the job posting at ********************** This position will be posted until September 30, 2024 or filled. All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Customer Service Optician needed Would you love to solve problems to help people live better lives? Our team needs a driven and dedicated professional to help our patients leave our office looking stylish in their perfect new pair of glasses. You'll be helping our patients choose the right solution for them based on their personal style, lifestyle needs, prescription, and more. This is not just some sales job, your role is to be an educator and a style consultant. This is a full-time position offering the stability of a career in healthcare in our Broomfield location, where your BRILLIANT personality can shine! NO Experience Needed: Prior medical office or eyecare experience is a plus, but it's certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning! Some of your duties will include: - Welcome patients, pull medical records, and accurately chart insurance and patient information. - Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription. - Determining the best lens types, materials, coatings, and brands for patients' lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day. - Educating first-timers and returning patients alike on how to use and properly take care of their glasses/spectacles and contact lenses - Troubleshooting prescription issues and miscellaneous repairs - Taking accurate measurements for all lens styles and prescriptions - Checking new glasses for fit and making adjustments - Billing insurance - Consistent training for optimal career growth (offered and expected) - Educating patients on what their insurance and/or saving plans cover - Keeping the optical space looking clean, neat and welcoming - Optical dispensing (frames and contact lenses), tracking current inventory, ordering, sending and receiving shipments If these sound like you, please apply! - You're a natural problem solver, and hearing things like “these glasses don't fit” or “I can't get used to seeing with these things” gets you pumped up to work your magic. - You're confident in making recommendations and connecting with people quickly and easily. - You are comfortable with technology and open to learning new applications and software, you'll harness the tools around you to make your job as easy or effortless as possible. - Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor. - You can get along great with anybody, are full of energy and people feel charged up just being around you. - You are attentive, detail-oriented, organized, and your work reflects all of these characteristics. - You're known for doing what you say you're going to do -Your reputation for honesty and integrity is legendary. - You don't know the meaning of “someone else's problem” or “that's not my job.” You're always willing to jump in and help. About Us Colorado Eye Gallery is an established growing practice with locations in Denver, Boulder, and Broomfield. We love to come to work every day because we love what we do and we've built an office culture that can't be beat. If you're looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now! We offer (upon eligibility): - Healthcare Stipend and In-House Vision Benefits - IRA and Employee Bonus - CEU reimbursement - Competitive Pay with Experience Appreciation (starting wage $22-$27 hourly) If you're looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now!

A great career opportunity Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. csm At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.

We are searching for a professional customer service manager who speaks English and Spanish. This position is for a fast paced, high call volume environment for one of our clients. This client handles calls from both business customers and consumers. The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold. This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States. Job Description The Customer Service Manager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product. This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures. The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events. Some days, this Call center receives 100+ phone calls per day and the CSR Manager needs to be VERY hands-on to help answer phone calls and deal with escalated issues. Responsibilities: Provide ongoing leadership in a multi-product Customer Support environment. Staff Management for 4-5 people in CSR team Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures. Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations. Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking. Organizational Support Perform process management by identifying outdated processes and documenting new processes. Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes. Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers. Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place. Ensure customer satisfaction as it relates to all elements supported by Customer Services. Ensure proper quality controls and tests are in place for those items. Handle any escalated customer issues , and ensure internal escalation processes are being adhered to. Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness. Oversee the implementation and maintenance of CS tools Ensure quality case management through Salesforce or other CRM Qualifications Experience Required At least three years of management experience required, with strong preference given to candidates with management experience in customer service Must have at least three years of experience working in a customer service environment Preferred: Bilingual in Spanish Skills Ability to lead and advocate for a team Excellent customer service skills Excellent verbal and written communications skills Ability to learn new, technical concepts and products quickly Ability to build and maintain strong, reliable relationships Strong at problem-solving and attention to details Effective time-management, planning and organizational skills Aptitude to effectively prioritize and complete multiple tasks Capable of working collaboratively with others in a team Ability to think and adapt in an ever-changing environment Proven talent to deliver high-quality, result-based work Education and Experience: Bachelor degree in related field, or equivalent in experience required Additional Information All your information will be kept confidential according to EEO guidelines. Bilingual candidates who are Spanish Speaking are encouraged to apply Location: Denver office-Located in North Denver Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work Benefits: Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc. This position requires a drug test, background check, and reliable transportation. Interview Process : 1. Phone Interview with Recruiter and In person meeting Phone Screen with CSR Manager and HR Director 2. In person interview with CSR Manager, HR Director, and Management Team Start Date: Immediate pending clear background check and drug test

(Full Time, Non-Exempt) Application Closing Deadline: For best consideration, please submit your application materials by 4:00 p.m. March 31, 2025 Hiring Range is $41,159 to $46,372 annually based on qualifications, education and experience as it relates to the position. Position will primarily work a Tuesday to Saturday schedule mostly afternoon/evening shifts. Position Summary: Under the supervision of the Recreation Manager of Customer Service, this position is responsible for providing exceptional leadership, customer service and supervision at the assigned location. Primary responsibilities include oversight of all front desk operations and providing general facility supervision. In addition, this position will work with frontline staff at multiple Recreation Centers in various capacities to ensure that operations are consistent across the board. The job requires schedule flexibility to ensure coverage and is primarily responsible for evening shifts to provide leadership and supervision at the facility. Essential Duties: * Manage facility front desk operations with a strong focus on customer service, facility cleanliness, safety, and staff productivity to ensure a high quality of services. * Hire, train, schedule, supervise and evaluate assigned staff; provide or coordinate staff training, regular staff meetings and work with employees to correct deficiencies. * Regularly cross train staff at multiple Recreation Centers on Point of Sale, Registration, and Facility Scheduling software. * Review and approve bi-weekly timesheets and work directly with payroll to resolve any pay issues. * Responsible for maintaining and tracking CPR certifications of frontline staff. * Provide general facility leadership and supervision in the absence of the Recreation Manager. * Multi-task by performing customer service representative duties, approximately for 50% the time, while also completing other work assignments. Open and close the facility and maintain flexibility to cover a variety of shifts to ensure adequate coverage. May also be required to assist at other District facilities. * Maintain records and generate reports as directed, including but not limited to weekly/monthly reports, facility usage reports, payroll documentation, incident/accident reports, cash reports, monthly passes and personnel evaluations. * Remain visible and regularly interact with patrons, special groups, and members of the public. * Provide superior customer service, resolve complaints and respond to inquiries in a timely manner. * Respond to facility related emergencies such as evacuations, medical emergencies, suspicious behavior, etc. Complete incident and accident reports, and follow up accordingly to District procedures and requirements. * Complete routine walkthroughs of facility and locker rooms and resolve facility hazards. * Oversee facility rentals at assigned locations including responding to inquiries, completing bookings and collecting payment. * Enforce a high level of operation and risk management standards through combination of staff training, adequate procedures and regular review. * Ensure that facility rules and safety standards are followed while providing excellent customer service. * Maintain a high level of communication through effective in-person and written methods, including a weekly staff memos and quarterly staff meetings. * Keep abreast of Center and District events, programs, schedules, systems and policies and procedures to effectively share information with customers and staff. * Work cooperatively with staff and support various programs by assisting with their facility and program needs. * Supervise front desk cash handling, including reconciling cash drawers, completing cash reports and maintain petty cash. * Communicate issues/complaints to supervisor as needed. * Assist with facility maintenance including room set-ups and tear downs, light custodial responsibilities, etc., as needed. * Responsible for purchasing, pricing, inventory and regular reporting pro-shop items, drop-in athletic equipment and office supplies. * Monitor general operations budget and keep within approved budget. * Ensure the general security and safety of the facility including control of keys, petty cash, and security monitoring system in conjunction with the Recreation Manager. * Attend facility, department and district meetings and trainings, as well as may serve on a variety of District wide committees. * Attend work on a regular, reliable and punctual basis; sub for co-workers when available; is responsible for securing substitutes for shifts unable to work. * May be required to work special events and/or after hour rentals as necessary. This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required. Education and/or Experience: * Must be at least eighteen (18) years of age with a High School diploma or GED equivalent. * Minimum two (2) years of experience in recreation, customer service, or other closely related field. * Minimum one (1) year experience in a supervisory or lead capacity required. * Combination of education and experience will be considered. Licenses, Certifications, and Other Requirements: * Current certifications in AED/CPR and First Aid or the ability to obtain such certifications within thirty (30) days of employment. * American Red Cross First Aid/AED/CPR Instructor certification or the ability to obtain such certifications within ninety (90) days of employment. Necessary Knowledge, Skills and Abilities: * Knowledge of modern office procedures, methods and general office equipment (computer, copier, fax, telephone, etc.). * Knowledge of recreational programming and facility operations; customer service principles; working with registration, point of sale and facility scheduling software programs. * Ability to problem solve emergency and difficult situations in the absence of other leadership in a timely manner. * Must be willing to work a varied work schedule which may include some evenings, weekends and holidays. * Must have the ability to physically access assigned location in all weather conditions. * Proficiency with applicable computer software applications (Word, Excel, Outlook). * Possess basic math skills and have the ability to handle money and operate a point-of-sale system. * Must have the ability to perform multiple functions at once and the ability to handle the public in a friendly and professional manner. * Must have the ability to communicate effectively verbally; establish and maintain working relationships with employees and the public. Material and Equipment Used: This position regularly uses office equipment and supplies such as a computer, cash register, credit-card machine, calculator, telephone, printer and fax machine. May be required to utilize cleaning materials and have contact with various chemicals for cleaning. Working Environment: This position primarily works in a busy recreation facility/pro shop and office environment subject to continuous interruptions and background noises. Requires considerable movement around the facility/work area to monitor activities. Requires sitting (or standing) at a desk 75% or more of assigned shift in a busy office environment. Must be able to work in an environment with various temperatures, poor acoustics and an array of distractions, i.e. music. Moderate mental effort is required. Daily moderate mental pressure exists due to exposure to interpersonal conflicts. Physical Requirements: Must be able to frequently bend, walk, kneel, stoop, reach and lift in performance of duties. Will be required to assist in lifting and moving tables, chairs, and cabinets, etc. to maximum of 75 pounds with assistance and frequent unassisted lifting to a maximum of 30 pounds. Vision requirements include: near acuity, far acuity, depth perception and color vision. Requires sense of smell and touch. Must exhibit manual dexterity to manipulate keyboards, calculators, and telephone systems. The ability to talk and hear via the telephone and through face-to-face communication is needed. This list is not all-inclusive and represents examples of the work environment and physical demands. We've Got You Covered! South Suburban Offers: * Competitive medical, dental and vision plans * Disability and life insurance * Flexible spending accounts (FSA's) Happy Employees Are the Best Employees * South Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more! * Our Employee Wellness Program gives covered staff the ability to reduce their medical premium by $360 annually Take Time Away to Do What You Enjoy * 10 paid holidays per year * 4 personal days per year * Earn 11.5 paid vacation days per year * Paid sick leave to rest, recover, and take care of yourself We've Got Your Back * Up to 9% 401(a) Employer contribution/match that vest after 3 years of service * Trainings to grow your professional and personal skill set * Tuition Reimbursement Program that covers up to $2,500 per year Play Where You Work * Employee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few * Monthly wellness challenge opportunities and staff recognition honors We LOVE Our Facilities and So Will You: * Free daily admission to recreation centers, tennis courts, ice rinks and swimming pools * 50% off food at South Suburban restaurants * $5 to $10 for nine holes of golf at four different courses SSPRD offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the Benefits Guide for Full-Time Employees About Us Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs. We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.

Full-time Description The Customer Service Supervisor is responsible for overseeing a team of customer service representatives, ensuring efficient call center operations, and delivering excellent customer service. This role involves monitoring performance, coaching employees, handling escalations, and implementing policies to enhance productivity and customer satisfaction. Key Responsibilities: o Lead and support a team of customer service representatives. o Motivate and develop employees to improve their skills and efficiency. o Conduct training sessions to improve service quality. o Handle complex customer issues and escalate as needed. o Ensure timely and effective resolution of customer inquiries and quotes. o Maintain a customer-centric approach in all operations. o Optimize workflows to improve response time and efficiency. o Assist and coordinate with other departments to resolve customer issues effectively. o Communicate and implement updates and policy changes to the team. o Handles credits and adjustments. o Other duties assigned by your manager. Requirements Qualifications o High school diploma required; bachelor's degree preferred or relevant experience o 1-5 years in customer service required, with at least 1 year in a lead role preferred. o Strong leadership and coaching abilities. o Excellent communication and problem-solving skills. o Strong working knowledge of MS WORD, Excel, and Outlook o Strong interpersonal skills o Ability to multitask in a fast-paced environment. o May require flexible scheduling. Reports to: Operations Manager Closing date: 03/06/2025 Benefits: Paid Sick Time Benefits PTO Health Insurance 401K Company Match available. Compensation is based on level of experience, including education, years of experience compared to requirement, and food manufacturing industry experience. The range provided is a guideline and does not mean that all candidates or current employees will qualify for the high end of the range. This is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. I have received, reviewed, and fully understand the job description, and I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described. The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions Salary Description starting at: $28

$55,000-$58,000/year Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles & Responsibilities: The Zone Manager (ZM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The Zone Manager makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Zone Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The Zone Manager oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties are based on business needs. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft Office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers' greatest concepts into reality. Position and Responsibilities Overview Lead and Manage business and technical aspects of a full-service water treatment business. Ensure that the services provided meet, or exceed customer requirements. Provide technical expertise for HVAC, process, and industrial systems water treatment methods, products, and services. Provide training and oversight for service technicians and RK Water peers. Ensure Water Treatment Accounts/Customers receive timely service visits and associated water test reports. Ensure that service personnel are operating in conformance with established business processes Drive process improvement as needed to implement new technology and to gain efficiency Evaluate, establish and comply with all safety requirements associated with Water Treatment chemicals and service work. Provide technical support for construction projects requiring water treatment services. Participate in account and product sales and record sales activity in CRM system. Provide estimating and material take offs as to support sales opportunities. Recruit, interview and staff new technicians when needed. Provide field support, testing, and system installation when needed. Provide customer service, customer communications, and ensure customer satisfaction as evidenced by account retention. Manage account metrics, including customer satisfaction surveys, account retention, on-time service, and on-time reporting. Review account financial reports for performance. Participate in accounts receivable collections and account renewal meetings. Qualifications Independent decision making. Responsible for a single department or functional area either as a manager or functional expert. Initiates and maintains relationships with key staff and other departments. Makes authoritative decisions and recommendations having important impact on activities of the company. Demonstrates a high degree of creativity, foresight and mature judgment in anticipating and solving unprecedented complexities. Determines program objectives and requirements, organizing programs and projects and developing standards and guidelines for diverse activities. Proven specialist expertise, typically 10+ years of experience, including fiscal responsibilities. College/university graduate or equivalent combination of skills or equivalent combination and experience generally expected for specified technical roles. Company Benefits Comprehensive medical plans with HSA and FSA options for you and your family. Generous 401(k) plan with immediate company match - 100% vested. Dental and vision insurance for your well-being. Short-term and long-term disability plans available after one year. Company provided life insurance and AD&D with options for supplemental buy-ups. Enjoy paid time off and holidays. Get paid weekly for your convenience. In-house Programs Elevate your skills with career development training at RK University. Unlock discounts on essential products and services like phones, internet and work apparel. Participate in fun company and team-building events. Make a difference with volunteering opportunities. Partnership Programs Access confidential counseling for personal issues and financial advice. Enjoy exclusive discounts on entertainment, including amusement park tickets and restaurant specials. Safety is Our Top Priority Comply with all company policies and procedures. All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected. RK Mechanical employees and subcontractors are required to implement and maintain all safety and health systems practices including the training requirement of RK Mechanical Orientation. Minimum Physical Requirements While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel. Specific vision abilities required by this job include close vision requirements due to computer work. Why RK is a Great Place to Work At RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.