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Customer Service Manager Jobs in Brick, NJ

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  • Director of Customer Success

    Inrhythm

    Customer Service Manager Job 44 miles from Brick

    Who Is InRhythm? InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don't just “get an assignment,” they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm. What We Do At InRhythm We bring enterprises' most urgent and important products to market with high velocity, high quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. This is a unique opportunity to get in on the ground floor of an evolving team. InRhythm clients include a broad range of highly visible and recognizable customers From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way. Role The Director of Customer Success is a hands-on leadership role responsible for ensuring best-in-class project execution, optimizing resource utilization, and driving operational scale. This individual will lead, manage, and hold people accountable while fostering a culture of ownership, customer-first execution, and relentless learning. The role requires a sharp focus on financial health, consultant retention, and career development, ultimately improving profitability and long-term client relationships. This role is ideal for a high-energy, results-driven leader who thrives in fast-paced environments and drives execution at scale. You are as comfortable rolling up your sleeves as you are leading strategic discussions. You own outcomes and deliver with urgency, precision, and accountability. You inspire teams, optimize processes, and elevate the client experience-all while driving revenue growth and support consultant career development. Key Responsibilities Leadership & Management Lead, manage, and hold teams accountable for delivery excellence. Foster a high-performance, hands-on ownership culture with a strong bias for action. Champion a Customer First mindset: No excuses-only delivery. Develop and execute a customer success strategy aligned with InRhythm's business goals, ensuring high-value client engagement and retention. Establish best practices, playbooks, and frameworks to drive adoption, satisfaction, and long-term success for clients. Build and lead a high-performing Customer Success team, hiring and developing talent as needed. Additional responsibilities as defined by management, including new projects, cross-functional support, or other tasks aligned with evolving business needs and priorities. Project Execution & Governance Establish and enforce best-in-class project governance and execution methodologies. Institute monthly Executive Sponsor Pulse Checks to proactively address friction. Implement a one-sprint resolution policy for client friction points. Oversee project health and ensure engagements meet target client satisfaction scores (NPS or similar). Operational Excellence, Metrics & Resource Optimization Define and track KPIs for customer success, including retention and expansion revenue turrets, and client satisfaction scores. Optimize consultant utilization and deployment, ensuring the right resources are in the right places. Drive operational scale and efficiency at client sites using InRhythm's methodologies and practices. Hold teams to operational excellence standards defined by the leadership team. Drive financial performance by improving project profitability and maintaining target retention metrics of top financial services clients. Develop scalable processes and systems for tracking client engagement, feedback, and success metrics. Leverage data-driven insights to continuously improve customer outcomes. Strategic Growth & Client Impact Own and strengthen executive relationships with key customers, serving as a trusted advisor. Launch council to share best practices among the top five financial services clients. Ensure ongoing learning, growth, and knowledge sharing to elevate consultant impact. Lead QBRs (Quarterly Business Reviews) and executive briefings to ensure client success and identify growth opportunities. Drive quarterly and annual targets for client satisfaction, retention, and profitability. Partner with Sales and Delivery teams to drive renewals, upsells, and cross-sells within existing accounts. Proactively identify risks of churn and implement strategies to retain clients. Collaboration & Thought Leadership Partner with other internal teams to showcase customer success stories and insights. Work closely with Practice Leadership teams to provide client feedback and influence service offerings. Represent InRhythm at industry events, webinars, and executive forums to reinforce our brand as a trusted consulting partner. Required Experience, Skills and Qualifications 10+ years of experience in Customer Success, Account Management, or Client Services, preferably in a technology consulting or professional services. Proven track record of driving enterprise customer retention and revenue growth. Strong understanding of software engineering, agile transformation, and product development. Exceptional ability to build and maintain senior-level relationships within enterprise clients. Experience managing customer success teams and scalable programs. Data-driven mindset with experience in CRM and CS platforms (Salesforce primarily). Excellent communication, negotiation, and presentation skills. Passion for creating outstanding client experiences and driving tangible business value. Personal Characteristics for Success Customer First: We obsess about our customers' needs and outcomes first. Drive: We are driven, hungry to make an impact. “It's Day One, always” Relationships: We build and maintain positive relationships. Ownership: We practice hands-on ownership with a strong bias for action. Learning and Growth: We learn and grow daily. Empathy and Compassion: We take a people-first approach always Why Work at InRhythm? People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow - and is now prepared to accelerate with the addition of this role to our community. At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits: Comprehensive and customizable Medical, Dental, and Vision Plans 401(k) Matching Paid Parental Leave Scalable PTO Reimbursements for personalized birthday experiences Social and Flexible Work Environment Media Streaming, Book, and Fitness Allowances The hiring range for this position in New York, NY is $140,000 - $150,000 per year, base salary. The base pay actually offered will take into account internal equity and may vary depending on job-related knowledge, skills, and experience among other factors. A bonus may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, depending on level and position offered.
    $140k-150k yearly 22d ago

  • Manager, Paid Social - Pharma Experience

    Kinesso

    Customer Service Manager Job 44 miles from Brick

    KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action' into ‘outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3 and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at **************** Position Summary Who you are: A passionate and driven paid social professional, you excel at translating the digital strategy set at the senior level into daily tactical execution. You're ready to challenge the norm to produce world-class paid social campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client as the day-to-day client lead. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution. Responsibilities · Responsibilities will be across social media platforms such as Facebook, Instagram, Pinterest, SnapChat, Twitter, LinkedIn, TikTok and Reddit · Responsible for overseeing Paid Social Senior Specialists, Specialists and Associates on the team and owning their career development · Developing and overseeing optimizing, and maintaining paid social campaigns for clients, including coordination of assets between creative agencies and budget management · Developing, executing, and testing across campaign variables that create client-specific insight and feed future successions of testing · Maintaining and optimizing client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis · Understanding client goals and how to maximize those measures of success through tactical strategies and technologies · Brainstorming and researching new first to market ideas including new betas and opportunities with our partners. · Strong familiarity with 3rd-party tracking vendors and integrating with social platforms Required Skills & Experience · Substantial experience in account management, planning, and/or performance media experience · Strong working understanding of the Paid Social platforms, including major players and supporting technology Facebook Ad Manager, Twitter Ads, etc. · Demonstrable experience working with multiple partners, on enterprise level paid social media accounts with diverse budget levels and objectives · Proven ability to understand high-level client goals and how they translate into paid media strategy when applied via online technologies · Ability to effectively communicate processes and tactics to clients, peers, and junior members of the team · Excellent written and verbal communication skills · KINESSO does not require candidates to have a college degree Desired Skills & Experience · Agency experience strongly preferred · Detail and process oriented, with the ability to multitask and prioritize tasks based on client objectives · Time management skills We See You At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed. We See You at IPG Mediabrands. Wage and Benefits We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications. Employment Transparency It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com. About IPG Mediabrands IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at ***********************
    $60k-119k yearly est. 27d ago

  • Contact Center Operations Manager

    Aequor 3.2company rating

    Customer Service Manager Job 36 miles from Brick

    Job Title: Quality Program Coordinator Duration: 12 months Hybrid Role: 50% onsite required Work Schedule: Monday - Friday, Business Hours Job Description: The Quality Program Coordinator, Customer Information Services (CIS), serves as a member of the Customer Information Services Team. This team is focused on designing, delivering, and continuously evolving commercialization contact center capabilities while optimizing customer experience. Reporting to the Director, Customer Information Services, the Quality Program Coordinator plays an important role as part of our Customer Information Services team. This role is instrumental in the ongoing management of the performance of our capabilities and our external partners, ensuring all interactions with customers are managed in a high-quality, compliant, and consistent manner. This role will focus on 2 key areas: Quality excellence for both branded and unbranded omni-channel campaigns and programs Identifying and supporting execution of continuous improvement efforts leading to improved customer experience, operational quality, and enhanced processes and standards. This role will support CIS partners in the prioritization and execution of targeted training efforts to elevate program performance and coordinate key onboarding deliverables for new CIS partner staff. Responsibilities: Conduct reviews of multi-channel interactions (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS), in accordance with our policies, to ensure quality measures and experiences are achieved. Support adherence to regulations, SOPs, and contractual requirements, including compulsory training of partner teams. Prepare and maintain historical reporting and analytics as related to quality and reporting results. Report CIS and partner teams on ongoing performance/quality trends, as well as customer friction points, needs, and expectations, and opportunities for improvement. Support and manage quality reporting requirements for new and existing channels and programs. Collaborate with CIS team and external partners in creating and managing the quality service standards, SOPs, and work instructions. Serve as subject matter expert on CIS processes and procedures. Conduct routine coaching and feedback sessions with internal and external partners to calibrate and improve the quality of performance. Ensure the Key Performance Indicators (KPIs) across all channels, as well as external partners and internal capabilities, are monitored effectively and efficiently. Support audit readiness both internally and externally within assigned area(s) of responsibility. Maintain in-depth knowledge of all applicable Client Corporate SOPs and directives. Support team compliance lead with internal/external audits, resolution of escalations, and pharmacovigilance reconciliation processes. Participate in user acceptance testing of system enhancements/updates. Coordinate training priorities and deliverables with external partners to support continuous improvement efforts, process change management, and new product information. Perform other duties and projects as assigned. Qualification & Experience: Bachelor's degree required, Life Sciences degree preferred. 3+ years of Contact Center quality assurance and/or training experience; preferably in Life Sciences, Pharmaceutical, or Healthcare industries. Experience with multi-channel contact centers (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS). Proactive self-starter with the ability to work independently. Must be detail-oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation. Strong analytical and problem-solving skills. Proficient in the use of Microsoft Office. Experience with PowerBI and Tableau preferred. Effective communicator with excellent verbal and written skills both in comprehension and expression. Exhibits all Client Values (Integrity, Innovation, Urgency, Passion, Accountability, and Inclusion). Fluent in English, both written and spoken.
    $41k-85k yearly est. 4d ago

  • Head of Customer Success

    SFOX

    Customer Service Manager Job 44 miles from Brick

    Role The Head of Customer Success is a key senior leader within sFOX who will ensure the organization delivers the highest quality experience for our clients. This individual will have direct accountability for the success and engagement of all clients and their activities post sales. This will include, but is not limited to, ensuring clients are on-boarded in an expeditious manner, ramp up their usage of the platform effectively, are consistently engaged during the life of their engagement with sFOX and ensure their overall relationship is managed proactively. This position will be responsible for developing engagement strategies and implementing the programs in collaboration with other functions within the company. The Client Success Manager will directly oversee client success functions of the organization including the hiring and development of its personnel. This position will collaborate closely with the Head of Operations, and entire executive leadership team, to build sFOX's client relationship methodology, track its efficacy, and mature our programs as the organization grows. We are looking for a leader who has a passion for developing processes, tracking the effectiveness of activities, developing meaningful relationships based on trust with clients and developing their personnel to reach their full potential. Responsibilities Own and execute all aspects of the client success function post sale Lead and develop the personnel of the client operations, client support, client operations teams Develop strategies to provide high touch service to our client base and outline the programs required to achieve the desired outcomes Develop standardized key performance indicators (KPIs) for the teams, in collaboration with executive leadership, to monitor client service operations and maintain reporting Continually monitor and optimize the operational performance of the teams Develop standardized client platform usage reporting and visuals to be shared with the clients in their strategic reviews Collaborate with the senior leaders of other functions throughout the business to solve identified problems and/or improve processes Maintain budgetary discipline of the clients services functions while advocating for strategic expenditures which allow the teams to better achieve company objectives Develop presentations with the clients services metrics in collaboration with the Head of Operations, and other executive team members, for consumption by investors and the board of directors Ensure all aspects of the client experience with sFOX are of the highest quality, scalable, and replicable as the company grows Requirements Proven leader of diverse teams with experience in developing personnel to their fullest potential and growing a team to meet the needs of a rapidly scaling business A team-first attitude and desire to lead by example Experience developing key performance indicators and tracking aspects of clients, or internal teams, activities to identify issues and opportunities A track record of maturing a business function's processes and bolstering infrastructure to enable scalable growth and efficiency A customer-focused approach to problem solving with a desire to ensure every client experience is of the highest quality Experience developing and presenting client-facing materials and managing client interactions Experience working and leading teams within the financial services industry, ideally with institutional investors Experience collaborating with senior and executive leadership to develop client-oriented strategic initiatives and implement them utilizing resources from multiple teams Strong ability to synthesize data into actionable outputs Nice to Have A deep interest in the digital assets/crypto space, direct experience preferred Experience leading geographically dispersed teams in a remote-first environment Experience working with or leading client success teams Experience building a business function from early team member hiring to fully mature operations General familiarity with APIs and trading sFOX is a remote first company. The expected salary range for this role is $150,000-$175,000 annually and will commensurate with experience, qualifications, and location. #J-18808-Ljbffr
    $150k-175k yearly 13d ago

  • Customer Service Manager

    DSJ Global

    Customer Service Manager Job 43 miles from Brick

    A leader in the corrugated and protective packaging space is looking for a Customer Service Manager in Bensalem, PA. The Customer Service Manager will serve as the primary liaison between customers and the company's operations. This role involves overseeing the Sales Operations team to coordinate customer orders, manufacturing and delivery schedules, service issues, and other customer-related concerns. The position requires frequent interaction with manufacturing, sales, and production teams to meet customer needs and maintain positive business relationships. Key Responsibilities: Support the company's sales objectives. Pursue business opportunities that align with company growth plans. Visit customers to build relationships with key decision-makers in purchasing, engineering, and quality departments. Coordinate daily meetings with scheduling, production, and quality teams. Collaborate with operations, design, and quality teams to resolve production issues and support on-time deliveries. Review incoming Requests for Quote (RFQs) and prepare pricing recommendations for review with sales and operations leadership, and prepare final quotes for submission to customers. Monitor key account performance metrics such as sales growth, profitability, customer satisfaction, on-time delivery, quality, and overall relationship. Qualifications: Bachelor's degree required, preferably in Marketing, Business, or Communications. Proven experience as a sales representative and/or manager. Experience in a manufacturing environment, preferably in the corrugated industry. Strong communication and interpersonal skills. Self-motivated with the ability to multitask. Excellent organizational skills. Highly competitive nature, strong will, and sound business judgment. Computer literacy is essential, with proficiency in Microsoft Word, Excel, and PowerPoint. The company offers a competitive compensation and benefits package, including health, dental, and vision insurance, and a 401(k) plan.
    $48k-90k yearly est. 7d ago

  • Japanese Bilingual Sr. Client Service Manager for a Japanese bank

    Top Group-Japanese Recruiting Agency

    Customer Service Manager Job 44 miles from Brick

    Japanese major bank is looking for a Japanese bilingual Sr. Customer Service Manager in New York, NY. Deep knowledge in cash management online banking system is required for this position. Job Duty: Responsible for the setup of Cash Management solutions and proactively proposing solutions and anticipating client needs. Completing all the project phases, from scoping of the Cash management solutions to the implementation of Standard and complex solutions, maintenance, and support. Maintaining regular communication with clients to keep them advised of service delivery progress and any other material issues arising. Supervising training of clients on implemented solutions. Making sure the client's satisfaction during the whole implementation, post-implementation, and maintenance processes. Following internal control framework to ensure reliability and traceability of work completion. Reporting encountered issues and achievements to management. Qualifications and Skills · BA/BS or equivalent experience · 5+ years of client facing role at a major financial institution. · Strong knowledge and actual working experience of Corporate Cash Management / Treasury services system/product implementation · Strong team player · Excellent communication skills both verbal and writing in English (Additionally Japanese is preferred) · Ability to work under pressure and meet time critical deadlines. · Ability to prioritize tasks and manage the time effectively. · Proficient skills on MS Excel & PowerPoint · Hybrid working: Recommend working in the office twice a week.
    $73k-110k yearly est. 3d ago

  • Director of Customs Brokerage

    Accelerated Global Solutions 4.5company rating

    Customer Service Manager Job 44 miles from Brick

    We are looking for a highly experienced Director of Customs Brokerage with deep expertise in textiles and cosmetics to join our team. The ideal candidate will be responsible for ensuring smooth and compliant customs clearance for our clients. You will oversee our client's Informal/Formal and ET86 entries, navigate changing regulations, and provide strategic guidance on duty rates, trade compliance, and classification. This role offers hybrid potential for the right candidate. Key Responsibilities • Manage and oversee customs clearance processes with a strong focus on textiles and cosmetics, ensuring full compliance with U.S. Customs & Border Protection (CBP) regulations. • Prepare and submit accurate documentation, including entry summaries, invoices, and certificates of origin. • Communicate with government agencies to resolve clearance issues. • Stay up to date on trade regulations, tariffs, and import requirements specific to textiles and cosmetics. • Advise clients on duty rates, compliance risks, and trade agreements to optimize cost savings. • Collaborate with internal teams and external partners to ensure timely deliveries and smooth supply chain operations. Qualifications • Licensed Customs Broker (LCB) required • Minimum 10+ years of customs brokerage experience, with strong focus leading teams. • Proficient in Cargowise (with additional Customs software knowledge also preferred) • Strong analytical, problem-solving, and communication skills • Ability to work independently and manage multiple clearances under tight deadlines.
    $101k-129k yearly est. 8d ago

  • Customer Happiness Manager (Education)

    NORY, Inc.

    Customer Service Manager Job 44 miles from Brick

    About NORY: NORY is the premier STEM camp provider in NYC and Boston, enriching the learning journey of 4000+ children annually through immersive and hands-on learning experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. Discover more about our mission and program: Instagram: bit.ly/noryi Summer Camp Video: bit.ly/noryvideo1 Job Description: Our 9000+ families are passionate about the future of education. Nurturing this community of passionate families is an important and meaningful task. The keyword for this position is “relationship.” Beyond providing the support our families need, we want to build a long-term relationship with each of them so their parenting journey grows with us. Additionally, this position will help the team improve the quality of our program through the input we collect from families. This is an entrepreneurial and proactive role that can create a massive impact on our families and team. Responsibilities: Communicate with customers via phone, email and chat to provide support and build lasting relationships Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements Hire, train, and manage an additional team member to delegate the responsibilities above. Qualifications: Empathetic problem solver with excellent written and verbal communication skills. Skilled at building long-term relationships and proactive in improving processes. Purposeful and driven, passionate about achieving results and making an impact. Positive attitude, solution-oriented mindset, and accountability in commitments. Open to feedback, continuously learning, and a team player who values empathy and compassion. At least 5 years of experience in customer support or marketing. Extensive experience in the NYC parenting or education market is a plus. Cultural Fit: We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do: We are purposeful in our actions, always asking "why" to cultivate inner motivation. We ask "how to make it work" before wondering "if it will be possible." Our decisions are grounded in data and logic. We are accountable and disciplined. We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion. If these values speak to you, see how you align with our complete 'Ways of Being' at ****************** To Apply: Please share your resume and your response to the below prompt to: ************* -Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role. Compensation $70,000 - $87,000 annual salary Benefits Health, Dental, and Vision Benefits 401K + Matching Program PTO Program Paid Holidays NORY, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.
    $70k-87k yearly 28d ago

  • Client Success Manager

    Ziff Davis, LLC 4.7company rating

    Customer Service Manager Job 44 miles from Brick

    at Everyday Health - Professional Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group's world-class brands. The Opportunity The Client Success Manager is the primary contact for brand managers and agency account executives for a variety of pharmaceutical brands. The Client Success Manager is the face of Medpage Today for their assigned accounts and is responsible for effectively executing campaigns from initial contract through implementation and campaign reporting. This includes managing client relationships and campaign implementation including leading client calls, finalizing campaign KPI's, product implementation, managing timelines and program tracking, reporting and program insights. The platforms employed will include but are not limited to digital media campaigns, email campaigns, and other tactics aimed at increasing physician awareness and utilization of specific pharmaceutical brands. The Client Success Manager thinks strategically with the ability to focus on details of tactical issues and collaborate with a dynamic cross-functional team of the company's sales, marketing, creative services, deployment, data sciences and operations staff. As such, the Client Success Manager is a highly organized communicator, both verbally and in written form. Key Responsibilities Manage execution of campaigns for a select assignment of brands from initial contract through execution, pacing, reporting, and billing. Build solid client relationships and serve as day-to-day contact with agency/media buyer reps and pharmaceutical brand managers. Engage with management and other departments to ensure promotional campaigns are developed and implemented to ensure optimum results. Provide a high-level understanding of the brand's clinical experience, positioning, messaging, and differentiation from competitive products. Manage campaign pacing & optimization with cross-functional partners, and monthly billing reconciliations to ensure monthly, quarterly and program revenue expectations are met. Maintain in-depth knowledge of Everyday Health Professional products, inventory and pricing via collaboration with internal departments. Work with data and deployment team to ensure targeting accuracy. Use dashboard to provide key campaign performance metrics. Provide key learnings and insight on campaign performance to internal stakeholders and clients. Support sales and recommend organic sales opportunities for client campaign renewals and incremental business. Job Qualifications 4 Year College Degree or other advanced degree in business and/or marketing communications. Ability to understand the medical/Pharmaceutical industry regulatory environment, organizing principles and business models. Copy writing skills that involve the ability to re-purpose existing materials preferred. Ability to understand the clinical aspect of Pharma brands. Passion for new and emerging technologies and an understanding of how they can be applied to benefit businesses. Understanding of digital content, marketing platforms/delivery systems and their business models. Demonstrated ability to manage multiple, parallel projects. Strong ability to identify technical solutions to business problems/needs. Experience working in positions with high personal accountability combined with the ability and experience to influence decision-making. Entrepreneurial spirit and ability to work independently - self-motivated, knowledgeable and passionate for success. Ability to solve problems and bring timely resolution to issues. Ability to collaborate and work well with internal departments and stakeholders. Superior listening and communication skills, both oral and written. Positive attitude, enthusiasm, high energy, sense of humor. Willingness to travel as needed. Our Culture and Values We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open-mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction. Life at Everyday Health At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you're seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you. Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, London, England and Mumbai, India. Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. Note: The salary compensation for this role is $70,000 to $80,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. #J-18808-Ljbffr
    $70k-80k yearly 17d ago

  • Senior Manager Ecommerce

    PPI Beauty 4.9company rating

    Customer Service Manager Job 44 miles from Brick

    Senior Manager, eCommerce (Amazon & Omnichannel Sales Focus) About Us PPI Beauty is a Yellow Wood Partners-backed beauty platform with a global portfolio of leading consumer brands across Cosmetic Accessories, Bath Accessories, Haircare, Skincare, and Sunless Tanning. Our brands include Real Techniques, EcoTools, Isle of Paradise, Tanologist, and Tan Luxe. Job Description We are seeking a Senior Manager, eCommerce to drive revenue growth and sales strategy across Amazon 1P and key omnichannel platforms. This is a sales-focused role, requiring deep expertise in Amazon operations, retail media, assortment strategy, content, and backend execution. The ideal candidate will own the P&L for Amazon 1P, optimizing sales levers, resolving operational issues, and leading cross-functional execution to maximize performance. Key Focus Areas: ✅ Sales Strategy & Execution - Develop and implement strategies to grow sales on Amazon 1P and other key eRetailers, leveraging pricing, promotions, and inventory planning. ✅ RPCIE Strategy - Manage Retail Price, Content, Inventory, and Execution to drive visibility and conversion on Amazon. ✅ Media Strategy & Execution - Partner with internal teams and agencies to execute high-ROI Amazon Ads, DSP, and retail media campaigns. ✅ Assortment & Content Optimization - Develop a high-impact product assortment strategy, ensuring A+ content and PDP best practices align with sales goals. ✅ Backend Operations & Issue Resolution - Troubleshoot and resolve ongoing operational challenges with Amazon Vendor Central, PO issues, chargebacks, and fulfillment concerns. ✅ Cross-Functional Leadership - Collaborate with marketing, supply chain, finance, and external partners to optimize execution. ✅ Emerging Platforms & Expansion - Lead the strategy for TikTok Shop and other emerging eRetailers like Shein & Temu, ensuring a strong sales foundation. Qualifications ✔ 7+ years of eCommerce sales Amazon experience, with a strong track record of growing revenue on Amazon 1P. ✔ Deep knowledge of Amazon operations - Vendor Central, PO management, chargebacks, replenishment, and backend issue resolution. ✔ Strong expertise in Retail Media, Pacvue, AMC, and full-funnel media execution to drive demand. ✔ Experience in assortment planning, retail price strategy, and forecasting to optimize product selection. ✔ Strong analytical mindset - ability to use data to drive sales decisions and solve complex issues. ✔ Experience leading cross-functional teams and external agency partners. What We're NOT Looking For 🚫 Candidates focused solely on content & branding without strong Amazon sales and operational experience. 🚫 Applicants without hands-on experience in Amazon 1P backend issue resolution, P&L ownership, and sales-driving strategies. Why Join Us? 🔹 Own & drive the eCommerce sales strategy for leading beauty brands. 🔹 Work in a fast-paced, high-growth environment with a focus on tangible revenue results. 🔹 Competitive salary, performance-based incentives, and career development opportunities. Ready to drive eCommerce sales growth? Apply today!
    $121k-173k yearly est. 7d ago

  • Head of FCM

    BBVA 4.8company rating

    Customer Service Manager Job 44 miles from Brick

    Market Services is the unit within BBVA which is charged with providing access to market infrastructure for our clients. We currently operate out of Madrid, London and Mexico providing access to OTC Clearing and Futures and Options execution and clearing. The business has grown strongly over the last few years and consequently we are seeking to expand to New York by establishing an FCM. We are now looking for an individual who can lead these NY activities and will be responsible for completing the final phase of our rollout and the launch of the business: The role is varied and includes the following responsibilities: Lead the establishment of the FCM gaining the relevant regulatory and market infrastructure approvals. Work with the various geographies of the Bank to onboard targeted clients Generate the income required to meet the financial targets set. Comply and ensure compliance with all of the relevant rules and regulations. Contribute as required to the global success of Market Services. We are looking for someone who can lead the US activities now and in the future. They should be both a strategic thinker and a doer, capable of working with clients to achieve their aims and with internal departments to ensure smooth service to our clients. This is a senior role in the start up phase of our US activity. The successful candidate is likely to have the following: Experience of working within an FCM environment for at least 5-10 years. Sales and Relationship Manager experience. Knowledge and understanding of the regulations relevant to the FCM business. Knowledge and experience of both OTC Clearing and/or Futures & Options. Ability to work in a complex and dynamic environment. P&L responsible in previous roles. FINRA Series 27 and 99, Series 3 licenses All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected base salary ranges from $190,000 to $225,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
    $190k-225k yearly 29d ago

  • Personal Lines Manager

    The People Placers

    Customer Service Manager Job 36 miles from Brick

    Personal Lines State Manager Become a member of our client's team and you'll be part of a company who operates for the benefits of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits, including a 401k plan with a dollar-for-dollar match up to 8% with immediate vesting, Blue Cross Blue Shield health coverage, a very generous paid time off plan, an annual incentive opportunity, and much more. The Personal Lines State Management team drives profitable growth for personal auto, home and umbrella products across our five-state footprint. In this product management role, you are responsible for developing and executing product and pricing strategies for your assigned states. The salary is commensurate with experience and credentials but is likely to fall in the $115k - $150k range. This position is based in our Trenton, New Jersey corporate office. Job Responsibilities: Drive premium growth and profitability for assigned states Develop both short and long-term rate change/project roadmaps for each product Stay current on industry developments and trends, competitor actions as well as the regulatory environments Lead premium growth, profit improvement and customer experience enhancement projects Develop strong working relationships with Actuarial, Underwriting, Claims, Contact Center, BP&A (Finance), Marketing and Business Process (BPU) Lead State Team comprised on actuarial and product analysts to successfully execute the state(s)' strategic product/pricing plan Prepare and present rate changes, project work and MOM updates to the Executive Leadership Team (ELT) Work in partnership with BP&A to develop the annual financial plan and forecasts Required Qualifications and Experience: Minimum 4-year college degree or equivalent; Mathematics, Statistics, Actuarial, Data Analytics, Economics, Finance or other quantitative business degree preferred Minimum 3-5 year work experience in a role such as actuarial or insurance product analytics with increasing responsibilities, including 1 to 2 successful years as a state manager Strong data analytics capabilities along with a natural problem-solving curiosity Advanced Excel and database skills; competent in other MS Office software
    $115k-150k yearly 17d ago

  • Senior Manager Commercial Applications

    Life Science People 4.0company rating

    Customer Service Manager Job 44 miles from Brick

    Qualifications Bachelor's degree in a relevant field required; Master's degree preferred. 5-7 years of experience in Commercial roles (Sales, Marketing, Commercial Operations, Commercial IT) within pharmaceutical or biotechnology industries. Extensive experience with Veeva platform and applications, including Veeva CRM, Veeva Vault (PromoMats, MedComms), Veeva Network, Approved emails, and CLM. Strong understanding of Life Sciences Commercial Business Processes, such as Customer Engagement, Alignment, Deployment, Targeting, Segmentation, Incentive Compensation, and Marketing Operations. Responsibilities Identify and drive analytics and technology solutions for commercial needs, ensuring alignment with internal and external stakeholders. Conduct Veeva training sessions for field personnel. Offer administrative support for various Veeva applications and modules. Demonstrate familiarity with agile development methodologies, including development, testing, deployment, and monitoring phases. Exhibit strong self-motivation and communication skills to guide clients through the entire implementation process. Leverage expertise in Veeva CRM and Salesforce.com platform to deliver optimal solutions throughout the development lifecycle. Create, maintain, and support Salesforce or Veeva applications, including comprehensive documentation. Customize Salesforce or Veeva applications to meet specific stakeholder requirements. Stay informed about the latest developments in CRM tools and technologies. Collaborate with cross-functional teams, including Medical and Market Access, to deliver comprehensive solutions. Spearhead customer relationship management system administration and reporting initiatives. Contribute to the development and integration of Customer Master & Master Data Management processes. Drive the integration of digital automation initiatives, including Omni-Channel Marketing efforts, with CRM systems.
    $141k-211k yearly est. 22d ago

  • Senior Manager of Pricing Data Science

    Harnham

    Customer Service Manager Job 44 miles from Brick

    Retail & Consumer Goods Remote Salary: $160,000-$180,000 About the Company Harnham is partnering with a leading national provider of home services and parts distribution, serving both direct-to-consumer and business-to-business markets. With a vast customer base and a strong market presence, our client is undergoing a data-driven transformation to optimize pricing strategies and enhance profitability. As they expand their analytics capabilities, they are seeking a Senior Manager of Pricing Data Sciencet to lead the development and execution of pricing models that maximize revenue and maintain competitiveness across their service operations and parts distribution business. The Role As the Senior Manager of Pricing Data Science, you will play a pivotal role in shaping pricing frameworks that drive business performance. This strategic leadership position requires expertise in pricing optimization, statistical modeling, and data-driven decision-making across both B2B and B2C channels. Key Responsibilities Develop and execute pricing strategies for B2B and B2C channels, focusing on service operations and parts distribution. Build analytical frameworks to assess price elasticity, customer behavior, and market trends. Lead quantitative analysis of historical pricing data to uncover revenue opportunities and validate pricing models. Design standardized pricing models that incorporate labor costs, parts costs, and overhead while maintaining competitive positioning. Develop and maintain pricing tools and dashboards to track performance and inform decision-making. Collaborate with operations teams to understand cost structures and implement profitable pricing strategies. Conduct competitive analysis to refine pricing approaches and strengthen market positioning. Drive continuous innovation in pricing methodologies using advanced analytics and AI-driven insights. Your Skills and Experience Required: 5-6 years of experience in pricing strategy and analytics. Proven expertise in developing pricing strategies for both B2B and B2C markets. Strong proficiency in SQL, Python, or R for data analysis. Experience applying AI and machine learning techniques to pricing optimization. Ability to translate complex data into actionable pricing strategies. Strong stakeholder management and communication skills. Preferred: Experience in service industry pricing or parts distribution. Background in field service operations or the appliance industry. Familiarity with price optimization software and tools. Experience with price elasticity modeling and customer behavior analysis. How to Apply If you're a data-driven pricing expert looking to make a high-impact move, apply now! For more information, please reach out to Oisin Ennis
    $160k-180k yearly 4d ago

  • District Manager, NYD/CT

    Banfi Wines

    Customer Service Manager Job 44 miles from Brick

    STATEMENT This position is responsible for the sales and development of Banfi Vintners' portfolio of products in a designated district. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages distributors to achieve goals including shipments, depletions and distribution. Manage execution and compliance for all channels of trade. Maintain appropriate inventory levels to achieve annual program goals. Maintain and ensure Distributor AR is up to date and adhering to the Banfi Corporation Policies. Recap Distributor and Sales channel depletions/PODs adhering to the Banfi Corporation Policies. Maintain Pricing Documents (Internally and at Distributors) ensuring all are up to date and follow Banfi's Pricing Strategy. Creative Effective Distributor Incentive Programs to achieve Monthly/Quarter Goals and Expectations while maintaining fiduciary responsibility. Successfully launch new items adhering to distributor requirements and follow Banfi Marketing Executions Standards. Actively involved in developing annual business plan for designated market. Creates and introduces company brand programs and strategies and has direct responsibility for distributors in a geographic area. Take active role in assessing distributor performance. Manage and develop wholesalers' capabilities to adopt and implement Banfi's brand strategies and objectives through effective implementation of the Banfi “Sales Process”. Insure that Banfi's distributors are managing Banfi's National brand strategies to the trade. Call on retail, on premise, and chain accounts in conjunction with the distributor sales force or independently. Possess ample knowledge of products, wine industry, competitive markets, brands, and customers' issues and typical needs. Cultivate cross-department relationships within the company, especially between sales and marketing, to carry out Banfi's National brand strategies. Adherence to executive directions is a critical part of your job. Exercise appropriate behavior with Banfi's Suppliers, always representing supplier brands in the best and most professional manner. Exercise the highest level of fiduciary duty to the company in all financial matters, including budgets, promotional spending and every aspect of the Company's business. Soliciting sales and developing new accounts and maintaining established accounts, all with the ultimate sales order approval completed at the Corporate headquarters. Conduct wine tastings and wine dinners. Train On Premise and Off Premise Accounts staff on Banfi wine products. Be prepared to work evening hours and weekend hours when necessary in order to accomplish whatever immediate goals or administrative tasks are required. Order all Banfi POS for distributor. Set display goals and track display activity with distributor & evaluate & report to supervisor. Set shelf & cold box standards, implement strategies for execution with distributor. Coordinate distributor in store tastings. Job execution will break into following components: 60 % time in the Field (on own, with wholesaler reps or Banfi managers) 20 % time on Wholesaler interaction (in market or at wholesaler) 20 % time on Administrative, Preplanning and Follow up. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE and SKILLS A four-year college degree and/or equivalent Good written communication skills Good oral communication and interpersonal skills. Incumbent must articulate in a professional and personable manner to be a strong leader and partner to Banfi Customers and Trade. This would include virtual communication platforms. Fluent knowledge of PC systems, working within Microsoft Office Mathematical and interpretive skills: Incumbent must have the ability to calculate and interpret financial and statistical data that affects everyday Banfi business PHYSICAL DEMANDS The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the incumbent is regularly required to use their hands and eyes for PC use; reach with hands and arms; talk and hear. The incumbent is required to stand; sit; stoop, kneel, crouch; see, taste and smell wine products in particular. The incumbent must be aware that the job involves distribution of alcohol beverages and recognizes that the company in no way encourages excessive or unnecessary drinking of alcoholic beverages while exercising the duties of this job. The incumbent must occasionally lift and/or move up to 50 pounds at a time, the approximate weight of a case of wine. ADDITIONAL REQUIREMENTS Current valid driver's license Overnight travel as required and must be able to meet a minimum requirement travel schedule for assigned territories Presentation Skills. Public speaking. Sales Meetings, Training sessions, Wine dinners, etc. Excellent time management skills. No DWI offenses or illegal drug use. Must use for business a clean, late model, presentable and fully operational 4-door vehicle that reflects professionalism Employee must comply with all federal, state, and local laws and regulations which govern the alcoholic beverage industry and maintain at all times the highest ethical business standards and fiduciary duty on behalf of the company and its customers.
    $87k-140k yearly est. 30d ago

  • Senior Partnerships Manager

    Space Executive

    Customer Service Manager Job 44 miles from Brick

    Our client, a leading B2B FinTech specializing in cross-border payments, is seeking a Senior Business Development Manager to drive partnership growth and revenue expansion in the New York City market. With a strong presence in global financial markets, our client provides innovative payment solutions to businesses of all sizes, helping them navigate international transactions seamlessly. As they expand their network, they are looking for a results-driven professional to spearhead new partner acquisition and strategic sales initiatives in North America. Role & Responsibilities Identify, negotiate, and establish strategic partnerships with financial institutions, technology platforms, and software providers. Develop and execute go-to-market strategies to drive revenue growth and expand market reach. Collaborate with internal teams to ensure successful partner integration and commercialization. Track and analyze partnership performance, optimizing key initiatives to enhance retention and growth. About You 7+ years of experience in business development, partnerships, or sales within FinTech, payments, SaaS, or financial services. Proven track record of securing and scaling strategic partnerships with enterprise-level negotiations. Strong ability to manage complex deal cycles and collaborate cross-functionally with technical, legal, and commercial teams. A self-starter with excellent communication skills and a strategic mindset, thriving in a fast-paced, high-growth environment.
    $111k-158k yearly est. 29d ago

  • District Manager

    Joe & The Juice

    Customer Service Manager Job 44 miles from Brick

    COMPANY Joe & the Juice is a fast-growing freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to +370 stores across 17 countries with more than 4,000 employees worldwide. The brand offers a healthy, convenient, and ambient experience when entering our universe and our concept extends beyond just the products themselves, but about the people behind them. We have an ambitious plan to grow our business to 1,000 stores by 2028 and we are looking for the right talent to join our exciting journey ahead! We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company's success, Positive Attitude , Inclusion , Social Ties , and Growth. By simultaneously focusing on having a high degree of Employee Engagement , we rely on our employees to adhere to and promote our virtues, leading to a high employee belonging. If you can relate to this, maybe you will join our family? JOB SUMMARY - What it's all about Position title: District Manager Reports to: Market Manager Job Location: NYC Hourly Rate: $95,000 - 110,000 Closing Date for Job Post: December 31, 2024 JOB SUMMARY As a District Manager, you are responsible for your district's daily operations and development, ensuring the highest performance possible in all operational areas through effective sparring with your Operational Manager and by leading the Store Managers reporting to you. You are responsible for ensuring all stores adhere to market-specific legal requirements, company policies, and compliance structures. You are expected to have a full financial and operational holistic overview of your district by developing and leading your employees with a commercial mindset, resulting in an inclusive culture with highly engaged employees. Your overall success in this position depends on the degree to which you can lead and develop highly engaged employees, where all operational conceptual in-store requirements are followed to deliver best-in-class guest experiences, turning regular customers into beloved returning guests. Ultimately, you are accountable for meeting the cost budget and reaching the district's sales targets and profits. KEY RESPONSIBILITIES Virtue-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles. Recruitment: Responsible for the recruitment, pre-boarding, and onboarding of managers, as well as future talent pipeline. Responsible for performance management, and employee terminations in alignment and coordination with HR. Employee Engagement: Develop and inspire your Store Managers through 1-1 development plans, employee engagement actions, in-store training, and team meeting facilitation. Talent Acquisition: Ensure an optimal talent pipeline across all stores in your district by proactively using the Team Performance Overview. Always have the next talent ready as the number of stores expands. Operational Requirements: Maintain a safe, compliant, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and local standards are maintained per guidelines. Overall accountability of all stores is compliant with the preventative maintenance program, including facility, equipment, and grounds maintenance. Shift Planning and Structures: Ensure optimal store shift plans across all stores, considering seasonality, local events, and other circumstances impacting the store traffic and ensuring an ideal workflow by company standards, as well as store budget. Support Store Managers in effectively managing employee absence and ensuring working time follows contractual obligations, union agreements, and legal requirements. Stock Handling: Follow up on the Store Manager's stock handling, counting, and ordering to ensure optimal inventory. Hereby, the cost of goods sold does not exceed the specified monthly target. Performance Management: Accountable for building sales and optimizing store profit through your store managers to achieve company-defined KPIs (conduct store performance reviews) KEY QUALIFICATIONS Must have at least 3-5 years operational experience. Must have multi-unit management experience in fast/casual restaurant company with successful track record. In depth knowledge of cost control & inventory management. Skilled in handling customer feedback and implementing service improvements. Skilled at implementing employee retention initiatives. Proven track record of success in executing strategies that drive profitability and customer satisfaction Strong leadership, communication, and problem-solving skills Excellent culinary knowledge and experience in menu development and pricing Proficient in Microsoft Office Suite, point-of-sale systems, and food safety regulations Knowledge of restaurant operations and best practices THE BENEFITS Medical/dental/vision coverage Commuter reimbursement account through AMERIFLEX 401k plan for retirement savings Employee perk program to save on travel, entertainment, and more. Employee meal plan Free coffee - duh' New parent leave An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food A collaborative team of people who live our core values and have your back A clear career path with opportunities for development, both personally and professionally THE PROCESS Submission of Application - Resume Review - Initial Screening - Interviews - Offer - Onboarding We will only consider applications through Easy Apply and will conduct interviews ongoingly. For US job post only: NOTICE OF NON-DISCRIMINATION POLICY ***********************************
    $95k-110k yearly 28d ago

  • Wholesale Manager/Senior Manager

    Lemlem

    Customer Service Manager Job 44 miles from Brick

    lemlem is an women resortwear, ready-to-wear and swimwear brand made responsibly in Africa, with a core mission of preserving the local art of weaving in Ethiopia and inspiring economic growth on the continent. lemlem sources and produces responsibly to reduce its footprint through its eco-friendly fabrics, design and packaging choices. lemlem is committed to building a strong, fair and sustainable fashion industry in Africa, taking a holistic approach to production that values and upholds artisans, craftsmanship, and communities. The position is global and reports directly to the CEO. This position will be responsible for managing and growing a profitable wholesale business, the brand distribution and presence at partners through visuals, corners and SIS. They will be in charge of the wholesale full price and off price channels as well as defining the seasonal merchandising plan. Own P&L of the Department. Responsible to achieve sales and margin goals. Define and present sales and merchandising strategies to grow business Forecast seasonally as well as up to 3 year growth plans. Allocate annual and seasonal target by account and product category. Plan to deliver on established short and long term sales goals for all accounts. Organize and oversee 3 sales markets a year: Work with internal teams to create master style list confirming sizes, materials, naming conventions, pricing, etc. Create digital linesheets in various B2B systems. Partner with marketing to create lookbook. Book appointments for both current accounts and prospective targets, both in person and virtually. Prepare/Conduct sales appointments. Travel to trade shows as needed. Discuss budgets/OTB, Sell Thru, terms, exclusives, etc. Follow up for final order approval by PO deadline. Work with CEO & Logistics Director to ensure minimums & targets are met. Cut all final wholesale POs. Work closely with internal teams to leverage feedback from buyers and retailers to identify growth opportunities for key items and categories Forecast sales re-orders and potential new orders placed outside of market with the right balance of on-hand inventory and write ATS order Generate a seasonal market report with overview of financial, accounts and products performance Cultivate relationships with decision makers and leadership at key accounts, direct accounts and international partners. Assure brand standards at online and physical partners. Conduct some store visits and coordinate brand trainings Create seasonal and long term merchandising plan/ product assortment strategies for the Wholesale channel that align with financial targets and brand vision, based on sell-in and sell-out as well as market needs. Be constantly abreast of competitor landscape, market trends and propose new strategies accordingly. Collaborate with Marketing Director on wholesale opportunities: social media, digital advertising, in-store trunk shows and events Prospect potential clients and locations. Execute monthly reports to ensure all sales (sell in and sell out), invoicing, financial and margin targets are met. Monthly update forecasting based on actuals. Develop and maintain reporting tools to track third party sales; Develop monthly reports to provide data and insights to internal teams on wholesale performance. React as needed to maximize sales performance. Provide hands on direction and constructive feedback to encourage growth to potential interns Requirements Bachelor's or Master's Degree A minimum of 6 years of related sales experience with existing relationships with senior management at top-tier retailers Swimwear expertise and international experience a plus Strong analytical skills, business and financial acumen - retail math, financial KPI, budgeting, P&L management Strong merchandising skills Business development, selling and negotiation skills Ability to be strategic at the same time as being hands-on Self motivated with strong attention to detail Strong communication and interpersonal skills Strong planning and problem solving skills Ability to work in a small, fast paced environment Proficient in MS Office. The hiring range for this position ranges from $90,000-$120,000. The rate of pay offered will be dependent upon candidates' relevant skills and experience. Generous PTO, holidays, sick time 401K with company match Clothing allowance and generous discount Bonus structure lemlem is committed to building an equitable and inclusive work environment. We believe that diversity in all its forms - race, gender, age, nationality, culture, religious beliefs, disability, and sexual orientation - is a source of creativity that enriches our business. We are dedicated to promoting a culture of belonging for our team, our partners, and our customers.
    $90k-120k yearly 8d ago

  • Store Manager

    Confidential Jobs 4.2company rating

    Customer Service Manager Job 44 miles from Brick

    As the Store Manager, you maintain a critical leadership role. You are someone the store staff can rely on for guidance and growth. You will create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach. Areas of Responsibilities: Leadership and People Management Model behavior that reflects the company's core values Manage overall team performance & growth Assist in recruitment, selection and on-boarding of store staff Execute effective store communications, ensuring that staff is involved & updated Display a strong commitment to self-development and growth Deliver the Customer Experience Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets Create the customer journey in your store - customize it for your customer demographic & manage your team to develop & maintain productive customer relationships Build a strong consignment business in your store Represent the Brand Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude Oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business Take ownership for maintaining brand aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment Operational Excellence Understand the importance of efficient store operations Consistently adhere to all operational procedures Take ownership for accuracy of information entered in POS & other technology as required Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline) Protect our assets by adhering to all loss prevention and operational policies & procedures Drive the Business and Deliver Results Ensure the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business Monitor team sales targets & other metrics Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary Ensure disciplined control of payroll expenses Requirements 3-5 years of management experience in a luxury or service driven environment At least 2 years of Key Holder or Selling Manager experience, with performance at an exemplary level Management &/or employee training experience in a previous role a plus Prior experience as a GM/SM a plus
    $44k-90k yearly est. 16d ago

  • Store Manager

    Mango 3.4company rating

    Customer Service Manager Job 35 miles from Brick

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: For our MANGO store located at the Menlo Park Mall in Edison, New Jersey we are currently recruiting for a Store Manager to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? • As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! • Insurance Benefit: You only pay a % of the value! • 401(K) Pension Plan • Holidays + Wellness Days • Vacation Days • Commuter Benefits • Bonus and/or Commission paid monthly • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. • Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. The pay range for this position at commencement of employment is expected to be between $60.000 - $75.000/annually; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay range at any time. You got it? We like you!
    $33k-59k yearly est. 27d ago

Learn More About Customer Service Manager Jobs

How much does a Customer Service Manager earn in Brick, NJ?

The average customer service manager in Brick, NJ earns between $44,000 and $144,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average Customer Service Manager Salary In Brick, NJ

$80,000

What are the biggest employers of Customer Service Managers in Brick, NJ?

The biggest employers of Customer Service Managers in Brick, NJ are:
  1. Public Storage
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