Customer Success Manager
Customer Service Manager Job In Florence, NJ
Who We Are:
We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.
Cart.com Fast Facts:
6,000+ customers worldwide
1,600+ employees globally
17 warehouses nationwide, totaling over 10 million square feet of space
Headquartered in Houston, TX with international offices in Mexico and Poland
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: āWe've always done it that wayā is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
Applicants need to be able to be hybrid out of the Florence, NJ area.
The Role:
Cart.com is hiring a Customer Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction.
The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit.
What You'll Do:
Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results.
Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance.
Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes.
Set and manage clear, measurable expectations for both clients and internal teams.
Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work.
Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries.
Proactively monitor contract adherence to maintain compliance and client satisfaction.
Manage the implementation of new programs and services in a timely and cost-effective manner.
Who You Are:
You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise.
You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences.
You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns.
You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders.
You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions.
You possess strong project management skills and have a proven ability to juggle multiple priorities.
You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success.
You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses.
What You've Done:
3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction.
2+ years of experience in a Operations roles or supporting Operations within 3PL, Distribution and/or fulfillment industries.
You've developed and executed strategic account plans, resulting in measurable business outcomes.
Demonstrated ability to manage confidential information with discretion and professionalism.
You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey.
You have experience in eCommerce, logistics, or fulfillment.
You are willing to travel up to 25% as needed.
Nice to Haves:
Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS).
Experience in project management, having led or contributed to large client projects.
Prior experience in business development, expanding client accounts and fostering long-term partnerships.
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Customer Service Manager
Customer Service Manager Job In Riverside, NJ
We are seeking a highly motivated and experienced Customer Service Manager to lead and enhance our operational functions. This role plays a critical part in delivering exceptional service, optimizing processes, and fostering a positive and collaborative work environment. The ideal candidate will possess strong leadership skills, strategic thinking, and a customer-focused mindset to ensure excellence in service delivery and operational performance.
What Will You Do Day-to-Day?
Lead and oversee daily operations in key functional areas such as Customer Service, Scheduling, Delivery, and Administrative activities.
Cultivate a positive, team-oriented work environment focused on achieving company objectives. Actively promote coaching, development, and collaboration across the team.
Manage scheduling and delivery processes, ensuring production capacity is optimized through clear communication with cross-functional teams. Effectively address capacity variables to maintain an accurate and reliable production schedule.
Collaborate with operations and production teams to resolve quality or delivery issues promptly, ensuring high standards of service are maintained.
Drive coordination and cross-training across all functional areas to ensure efficiency and alignment with broader organizational goals. Partner with leadership across departments to align execution strategies and achieve shared objectives.
Analyze performance metrics, review data, and implement process improvements to enhance operational efficiency. Provide regular reports and recommendations based on performance insights.
Oversee production planning to meet shipment schedules and allocate resources according to staffing plans.
Ensure administrative processes such as payables, invoicing, and reporting are executed accurately and on time.
Actively support and lead plant safety initiatives through monitoring, audits, and team engagement to reinforce a culture of safety.
Who Are You?
Bachelor's degree required; MBA strongly preferred.
A minimum of 5 years of progressive leadership or management experience.
A proactive approach to driving improvements and influencing organizational change.
Ability to coach and develop team members, fostering growth and engagement.
Demonstrated ability to manage multiple priorities, make decisions under pressure, and meet deadlines effectively.
Willingness to travel to additional locations or facilities as needed.
Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.
If this opportunity aligns with your career goals, please send resumes to Anna Sutfin or email at **************************.
Senior Client Success Manager
Customer Service Manager Job In Marlton, NJ
SEBPO is seeking an experienced Senior Client Success Manager. In this highly visible role, you will work directly with clients on multiple projects across various industries. As the SME on Client Relationship Management within the organization, this position is responsible for the success of our partnerships while being the internal expert on each client relationship.Reporting to the Vice President of Client Success, this role ensures that the client's objectives and issues are met with anticipatory service, deliverables are on time and of high quality, and internal stakeholders are engaged appropriately.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage accounts of higher organizational and strategic value
Responsible for the management of day-to-day service delivery within a multi-shore environment
Provide high-touch support for clients in a variety of industries such as Digital Ad Operations, Digital Creative Services, Data Solutions, Media Planning, and Quality Assurance
Maintain executive level communication with existing POCs in order to manage evolving client expectations, needs, and priorities to ensure client satisfaction
Engage and/or lead cross-functional projects
Work with company resources located in Bangladesh and El Salvador to ensure day-to-day service is effectively meeting client needs and value is being recognized by client
Consult/collaborate frequently with internal and external contacts to ensure alignment on priorities and projects
Identify growth opportunities in existing partnerships and collaborate with the Sales & Account Management Teams on strategy
Handle service escalations from internal and external clients and take appropriate action for resolution
Monitor daily workflow of client team, review data for trending, recommend improvements, establish process and proactively identify and resolve issues
Provide & analyze reports to clients and delivery team to identify trends and inefficiencies
Assure that problems, questions, or concerns from clients are handled appropriately - escalated, tracked, reported, and resolved with client follow-up
Gather client feedback through regular communications and follow up. Assure that client retention risks are highlighted, and that proper urgency and escalation steps are taken
Mentor Delivery Center leaders
Adherence to standard practices and client contractual commitments
Host client calls, meetings, and formal business reviews both onsite and offsite with leaders within our clients' organizations
Mentoring Client Service Manager in day- to- day activities
Generate ideas for and document Standard Operating Procedures
Other duties and responsibilities as assigned
QUALIFICATIONS:
5+ years' experience directly managing client relationships, ideally with US based clients
Mastery of American English - both written and verbal. Native fluency is a must.
Ability to travel to the US as needed for meetings with clients and US-based management.
Must be able to work permanently Monday through Friday, 8:30 am to 5:30 pm Eastern Time (New York Time Zone; GMT -5) and some holidays.
DEMONSTRABLE SKILLS:
Strong interpersonal and communication skills
Good listener, especially when problems arise
Proactive with a high sense of urgency
Organized: ability to manage multiple clients/projects at same time
Ability to align with the client to propose viable solutions to problems
Strong negotiation with internal and external partners
Strong analytic skills
Fast and independent learner
Easily adapt to change
Comfortable talking to high-level client representatives and internal C-level leaders
Action oriented and able to work independently
Experience preparing and presenting client business reviews
Experience monitoring key performance indicators and service level agreements
Ability to treat every customer as if they are the only customer
Desire to learn globalization by working closely with a delivery organization that that is located in Central Asia and Latin America and management located in the United States
Accountability is a must
Experience working with other cultures across the globe a plus, especially American, Asian and Latin American
Experience in Digital Ad Operations, Creative Services, or Media Planning a plus
EDUCATION AND EXPERIENCE:
Bachelor's Degree in business, communications or a related field.
5+ Years' Experience in a High-Touch Client Services Environment
Retail Co-Managers, Proven Leaders with 5+ Years Retail Management Experience? Let's Grow Together!
Customer Service Manager Job In Lawrenceville, NJ
Looking for experienced retail store managers that foster teamwork in a fast-paced creative environment! In addition to our excellent health benefits package, we also offer these perks:
All Operational Leaders are promoted from within the company
Stores only open to customers 66 hours per weeks and Closed on Sundays
Access to the Hobby Lobby Chaplain Services Department
Starting salary range: $70,000 to $75,000 plus bonus annually.
Auto req ID
15178BR
Job Title
#555 Lawrenceville Co-Manager
Job Description - Requirements
Integrity
Humility/Adaptability
Motivational
Consistent and Effective Communicator
Organizer\\Planner
"Big Box" Store Management Experience
Willing to Relocate
Successful Co-Managers are:
Positive Role Models
Mentors/Coaches/Teachers
Hands on Leaders
Decisive/Dependable/Detailed
Owners of the business, they take Initiative
Able to Deliver Daily Results/Execute Corporate Directives
Team Players within their Store, District and Region
Exceptional at delivering Great Customer Service
Benefits:
Competitive Wages
Medical, Dental and Prescription Benefits
401(k) Program with Company Match
Paid Vacation
Sick / Personal Pay (SPP)
Employee Discount
Life Insurance and Long Term Disability Insurance (LTD)
Flexible Spending Plan
Holiday Pay
Safety Sensitive Position - subject to pre-employment drug testing where applicable by law.
Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call *************.
State/Province
New Jersey
City
Lawrenceville
Address 1
3360 Brunswick Pike
Zip Code
08648
Assistant Customer Service Manager
Customer Service Manager Job In Lakewood, NJ
We are seeking a highly motivated Customer Service Assistant Manager to lead and support the Perma Pure Group's portfolio of medical device products in our Lakewood, NJ manufacturing facility. The ideal candidate will be responsible for ensuring accurate order entry, excellent customer communication and satisfaction, developing service policies, training staff, and resolving customer issues efficiently. This role requires strong leadership, problem-solving skills, cross functional collaboration, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
Team Leadership & Management:
Supervise, train, and mentor customer service representatives.
Set performance goals and conduct regular team evaluations.
Foster a positive and productive work environment.
Customer Support & Issue Resolution:
Handle complex customer complaints and escalate issues when necessary.
Ensure customer inquiries are addressed promptly and professionally.
Develop and implement strategies to improve customer satisfaction.
Process Improvement & Performance Monitoring:
Analyze customer service metrics (e.g., response time, customer satisfaction).
Identify areas for improvement and implement best practices.
Optimize workflows to enhance efficiency and service quality.
Policy Development & Compliance:
Create and update customer service policies and procedures.
Ensure compliance with company policies and industry standards.
Train employees on policies and customer service techniques.
Collaboration & Communication:
Work closely with other departments (e.g., Sales, Marketing, Product Development) to align customer service with business goals.
Provide reports and insights to senior management on customer service performance.
Gather and analyze customer feedback to drive improvements.
Qualifications & Skills:
Bachelor's degree in business administration, communications, or a related field (preferred).
Proven experience in customer service management or supervisory role.
Strong leadership and team management abilities.
Excellent problem-solving and decision-making skills.
Exceptional communication and interpersonal skills.
Proficiency in customer service software.
Ability to handle high-pressure situations with professionalism.
Preferred Qualifications:
Experience in fast-paced customer service in a manufacturing environment desired.
Knowledge of Sage, Expandable, Q-Pulse, Master Control, Merchant Solutions, CRM systems and data analysis tools.
Strong conflict resolution and negotiation skills.
Work Environment & Schedule:
Full-time position
4 days on site required
Hours: 8:30am - 5:00pm
Customer Service Manager
Customer Service Manager Job In Bensalem, PA
A leader in the corrugated and protective packaging space is looking for a Customer Service Manager in Bensalem, PA. The Customer Service Manager will serve as the primary liaison between customers and the company's operations. This role involves overseeing the Sales Operations team to coordinate customer orders, manufacturing and delivery schedules, service issues, and other customer-related concerns. The position requires frequent interaction with manufacturing, sales, and production teams to meet customer needs and maintain positive business relationships.
Key Responsibilities:
Support the company's sales objectives.
Pursue business opportunities that align with company growth plans.
Visit customers to build relationships with key decision-makers in purchasing, engineering, and quality departments.
Coordinate daily meetings with scheduling, production, and quality teams.
Collaborate with operations, design, and quality teams to resolve production issues and support on-time deliveries.
Review incoming Requests for Quote (RFQs) and prepare pricing recommendations for review with sales and operations leadership, and prepare final quotes for submission to customers.
Monitor key account performance metrics such as sales growth, profitability, customer satisfaction, on-time delivery, quality, and overall relationship.
Qualifications:
Bachelor's degree required, preferably in Marketing, Business, or Communications.
Proven experience as a sales representative and/or manager.
Experience in a manufacturing environment, preferably in the corrugated industry.
Strong communication and interpersonal skills.
Self-motivated with the ability to multitask.
Excellent organizational skills.
Highly competitive nature, strong will, and sound business judgment.
Computer literacy is essential, with proficiency in Microsoft Word, Excel, and PowerPoint.
The company offers a competitive compensation and benefits package, including health, dental, and vision insurance, and a 401(k) plan.
Customer Due Diligence Manager
Customer Service Manager Job In Atlantic City, NJ
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What's the position?
The Customer Due Diligence Manager will be responsible for the day to day management of the Customer Due Diligence (CDD) department.
Reporting to the Senior Due Diligence Management, the role of Customer Due Diligence Manager is to oversee a team of Customer Due Diligence Supervisors and monitor operational activity in-line with the company's expectations and guidelines.
The ideal candidate will have an excellent knowledge of current AML/CTF policies and procedures throughout the jurisdictions Hard Rock Digital is licensed and be capable of making well-informed decisions on customer accounts, managing risk and putting appropriate mitigation measures in place.
Ideal candidates must have experience within investigations/risk assessment, as well as the ability to organise, motivate and develop an operational department.
Responsibilities for the role include:
Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, etc.) in line with the company's expectations and guidelines.
Ensure service levels are maintained on a daily basis and take the initiative when service levels drop below set expectations.
Be responsible for the continuous development of Customer Due Diligence Supervisors who in turn can develop the teams they are responsible for.
Ensure continuous improvement of the AML/CTF practices across multiple jurisdictions.
Reviewing departmental processes and implementing business change.
Liaising with stakeholders across the business to collaborate on projects.
Handle and facilitate escalated cases to senior management, summarising customer issues and follow up actions.
Take responsibility for all aspects of people management (recruitment, selection, training, performance management, coaching and motivation) to ensure adequate performance of services.
Develop and leverage strategies to ensure the Customer Due Diligence Team high performance and delivery expectations are met.
Handle escalations from team members as per set policies and procedures.
Perform other duties to support the CDD Department as requested by Senior Management.
What are we looking for?
Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Skills and Experience
Operational management experience within the online gaming sector.
Proven experience of leading a large team and the ability to motivate and manage staff, providing coaching and feedback in an effective manner.
Capacity to plan, prioritise and manage departmental needs.
Strong analytical and decision-making skills with a track record of making risk-based decisions on customer accounts.
Knowledge of AML/CTF and Safer Gambling requirements.
AML/CTF Qualifications, such as CAMS/ICA certification, would be considered a plus.
Experience with analysing processes and procedures and propose improvements.
Ability to work both independently and as part of a team in a fast-paced environment.
Excellent communication skills, both verbal and written at all levels, with particular attention to detail.
What's in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
Independent Store Manager
Customer Service Manager Job In Edison, NJ
Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.
Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates.
Operating a Grocery Outlet Requires:
Ā· Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.)
Ā· Responsibility for total store operations including complete management of the P&L
Ā· Creating staffing models, hire, train and retain employees
Ā· Utilizing an existing distribution channel to customize your product offering for your community
Ā· Local organization partnerships to make a difference in your community
Ā· Strong drive and motivation
Ā· Being an ambassador for Grocery Outlet
Qualifications:
Ā· 4 years of retail management experience
Ā· Experience overseeing a large team including hiring and training
Ā· Detail orientated, analytical, ability to think quickly and extremely results orientated
Ā· Creative problem-solver
Ā· Experience with merchandising displays
Ā· Interest in autonomy and being able to make your own decisions for your retail store
About Grocery Outlet:
Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq.
Grocery Outlet Privacy Policy - *************************************************
Personal Lines Manager
Customer Service Manager Job In Trenton, NJ
Personal Lines State Manager
Become a member of our client's team and you'll be part of a company who operates for the benefits of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits, including a 401k plan with a dollar-for-dollar match up to 8% with immediate vesting, Blue Cross Blue Shield health coverage, a very generous paid time off plan, an annual incentive opportunity, and much more.
The Personal Lines State Management team drives profitable growth for personal auto, home and umbrella products across our five-state footprint. In this product management role, you are responsible for developing and executing product and pricing strategies for your assigned states.
The salary is commensurate with experience and credentials but is likely to fall in the $115k - $150k range.
This position is based in our Trenton, New Jersey corporate office.
Job Responsibilities:
Drive premium growth and profitability for assigned states
Develop both short and long-term rate change/project roadmaps for each product
Stay current on industry developments and trends, competitor actions as well as the regulatory environments
Lead premium growth, profit improvement and customer experience enhancement projects
Develop strong working relationships with Actuarial, Underwriting, Claims, Contact Center, BP&A (Finance), Marketing and Business Process (BPU)
Lead State Team comprised on actuarial and product analysts to successfully execute the state(s)' strategic product/pricing plan
Prepare and present rate changes, project work and MOM updates to the Executive Leadership Team (ELT)
Work in partnership with BP&A to develop the annual financial plan and forecasts
Required Qualifications and Experience:
Minimum 4-year college degree or equivalent; Mathematics, Statistics, Actuarial, Data Analytics, Economics, Finance or other quantitative business degree preferred
Minimum 3-5 year work experience in a role such as actuarial or insurance product analytics with increasing responsibilities, including 1 to 2 successful years as a state manager
Strong data analytics capabilities along with a natural problem-solving curiosity
Advanced Excel and database skills; competent in other MS Office software
Electrical Group Manager, PE
Customer Service Manager Job In Wall, NJ
Electrical Group Manager
Full Time | Wall, NJ, US
________________________________________
Discover your passion with FPA
At French & Parrello Associates (FPA), we are looking for talented and driven engineers committed to providing innovative engineering solutions that improve our world. We are seeking to grow with individuals who are passionate about their work, who are committed to delivering quality service, and who are eager to learn and grow professionally.
We value candidates of all backgrounds, skill sets, and experiences. At FPA, we actively promote a culture of inclusion and diversity, and our employees are part of a dynamic and collaborative work environment where they are encouraged to share ideas, take on new challenges, and contribute to the success of the company.
From its inception, FPA has been dedicated to providing practical solutions to complex problems. Through its diverse team of professionals, FPA is capable of blending the practical aspects of project implementation into creative design solutions. As an FPA employee, you will have the opportunity to grow your career, working alongside dedicated professionals on exciting projects. If you are a motivated individual looking for an exciting and rewarding career opportunity, we encourage you to apply to be a part of our energetic team.
About This Opportunity
FPA is currently searching for a full-time Electrical Group Manager for our Wall Township, New Jersey office. The ideal candidate will have at least 10 years' applicable design experience in consulting engineering and/or construction projects.
At FPA, our unwavering commitment to dedicated service and innovative solutions has empowered us to build thriving communities and expand our horizons. The ideal candidate will work with talented engineers from various disciplines, collaborating to design, develop, and deliver projects that improve people's lives. They will bring a fresh perspective, a passion for engineering, and a commitment to excellence. Joining our team will provide you with an excellent opportunity to unlock your full potential, gain invaluable experience, and create a meaningful impact on the world.
Core Responsibilities
Participate in the project proposal effort by defining the project scope of work and budget.
Review and update the electrical department standards, details, and specification development and updates.
Establish and maintain cooperative and productive relationships with all employees, clients, and other stakeholders.
Quality control through project review at various stages throughout project design.
Mentor, and coach the electrical group members and assist in the performance management process by providing feedback to the technical leader for performance evaluations.
Works with the Project Manager to determine the staffing needs for each project.
Assures financial and technical project success and maintains a high level of client satisfaction.
Provides subject matter expertise to company clients on technical issues.
Represents firm at technical conferences.
Represents firm at client meetings.
What We Are Looking For
Required Qualifications
Bachelor's degree (B.S.) from four-year college/university.
10+ years applicable design experience in consulting engineering and/or construction projects.
Professional License, NJ & NY
Compensation and Benefits:
As a valued member of our team, we provide you with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. FPA offers an extensive range of benefits, including medical, dental, vision, disability, life, and retirement savings, aimed at ensuring the physical well-being and financial security of employees throughout their careers. The personal benefits program at FPA includes the following:
Medical, Dental, Vision insurance
401(k) Retirement Plan with Employer Matching & Roth 401(k) Option
Individual and Dependent Life Insurance
Short and Long-Term Disability Insurance and Supplemental Insurance Plans
Employee Assistance Program (EAP) and Wellness Benefits
Tuition Reimbursement
Training and Professional Development
Corporate sponsored events, outings & activities, including community outreach opportunities
Competitive Personal Time Off Program (PTO)
Transit/Parking Program
Summer Hours
Employee Discounts
Corporate Events, Outings & Activities
________________________________________
About FPA
Since 1974, French & Parrello Associates (FPA) has partnered with clients to address the ever-changing challenges of the world around us. Nationally and locally ranked among Engineering News - Record's Top Firms, FPA has the staff and resources to provide innovative engineering services to clients in both the public and private sectors across a growing network of locations in New Jersey, New York, Pennsylvania, and Georgia. From modernizing the aging infrastructure, to designing state-of-the-art facilities and serving as stewards to our environment, FPA improves quality of life.
At our core, we are a dedicated group of professionals focused on servicing our clients and improving our world. Our team's technical resources include site, structural, bridge, dam, highway, geotechnical, mechanical and electrical engineers, surveyors and landscape architects, as well as environmental, water resources, materials testing, and construction oversight professionals. Our ability to service our clients is bolstered by a highly motivated team of marketing, business development, accounting, information technology, and administrative staff. Our professionals' daily contributions play a crucial role in achieving client objectives, goals, and improving our world.
Senior Manager, Clinical Data Management
Customer Service Manager Job In New Brunswick, NJ
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Senior Manager, Clinical Data Management, Bristol-Myers Squibb Company, Princeton, NJ. Provide clinical data management leadership within the study team to align and drive data collection requirements for complex clinical development projects. Plan, coordinate and deliver complete, high quality and reliable clinical trial data. Responsible for end-to-end clinical data management activities and to serve as a primary point of contact for internal and external study team members. Provide strong project oversight over third party vendor for data management deliverables. Gather content and integration requirements for EDC and engage in close collaboration with partners supporting other data collection systems (eCOA, External Data, Safety Gateway). Enforce data standard conventions and quality expectations for clinical data per defined processes. Author and review DM related study plans including Data Quality Management Plan, Data Validation Plans, Data Review Plan, eCRF Completion Guidelines and other study documents to ensure quality and standardization. Chair Data Quality Review meetings with cross functional study team members to ensure on-going review of trial data currency, quality and completeness. Represent Data Management on cross-functional project team and submission Team. Lead or support the Health Authority inspection and audit. Provide coaching and quality oversight to junior Data Management Leads. Act as core member of the study team and provide FSP/CRO/Vendor oversight for end-to-end Data Management activities. Manage data currency throughout the trial, and monitor DM deliverables according to the Service Level Agreement (SLA). Provide relevant support and input to continuous improvement activities within clinical data management, and provide support for CAPA implementation as required.
40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.
MINIMUM REQUIREMENTS :
Bachelor's degree or foreign equivalent degree in Bioanalytical Sciences, Biotechnology, Biology, Microbiology, Statistics, Biostatistics or a related field, and five (5) years of related work experience.
Must have experience with/in:
Medidata RAVE;
Clinical Drug Development Process, FDA/ICH guidelines and industry standard practices regarding data management;
EDC systems;
Project management;
Metrics analysis and reporting methodologies;
Knowledge of Submission requirements for New Drug Application (NDA)/Biologics License Application (BLA)/Market Authorization Application (MAA).
The required skills do not need to be maintained over the full term of required experience.
May telecommute to Princeton, NJ from any U.S. location.
The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our BMS Career Site.
Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.
*** If BMS Careers Site link is not copying and pasting correctly, please add manually using the following address: **********************************
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through scienceā¢ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to ************************** . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: *********************************************
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Senior Manager, Regulatory Affairs Strategy
Customer Service Manager Job In Princeton, NJ
We are seeking an experienced and highly motivated Senior Manager, Regulatory Affairs to support our expanding portfolio in the oncology area. This is an exciting opportunity to play a critical role in regulatory strategy and compliance for a fast-growing organization.
Key Responsibilities:
Develop and implement regulatory strategies for chemical and biological modalities to support clinical development and product registration in the US and globally.
Lead regulatory submission activities, including Pre-IND, IND, NDA/BLA, and other life-cycle management filings.
Ensure the preparation and delivery of high-quality regulatory documents.
Drive Health Authority interactions, including preparing briefing books, coordinating rehearsals, and developing risk mitigation plans.
Collaborate cross-functionally to align regulatory activities with program goals and timelines.
Maintain expert knowledge of FDA, EMA, and ICH guidelines and the evolving regulatory landscape.
Ensure compliance with regulatory requirements and support auditing/inspections.
Provide regulatory leadership to internal teams and external partners.
Qualifications:
Bachelor's degree in a relevant scientific field (e.g., Chemistry, Biochemistry, Molecular Biology, Biotechnology, Biology, Pharmacy); advanced degree preferred.
Minimum of 5 years of regulatory affairs experience in pharmaceutical clinical development.
Strong expertise in FDA, EMA, and ICH regulatory guidelines and processes.
Proven track record of successful regulatory milestones in product development and registrations.
Experience in direct communication and negotiations with regulatory agencies.
Strong organizational skills with meticulous attention to detail.
Excellent communication and leadership skills with a proactive approach.
Ability to work independently and collaboratively within a dynamic environment.
Flexibility to accommodate working across global time zones, including some evening meetings.
Proficiency in English; Mandarin language skills are a plus.
If you are a results-driven regulatory professional looking for an opportunity to make a significant impact, we encourage you to apply today!
To apply:
***************************
Direct line: +44 1293 223 951
Store Manager
Customer Service Manager Job In Cherry Hill, NJ
About the job
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager: You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program. What You'll Do As An Assistant Manager: You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
How we reward you:
Free meals at work while working at Panda
Generous compensation package with bonus opportunities
Discounts at theme parks, gym memberships, and much more
Full medical, dental, and vision insurance**
401K with company match
Paid time off and paid holidays**
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships**
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance**
Pre-Tax Dependent Care Flexible Spending Account**
Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to Human Resources.
Store Manager
Customer Service Manager Job In Edison, NJ
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
For our MANGO store located at the Menlo Park Mall in Edison, New Jersey we are currently recruiting for a Store Manager to join our team!
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
Join our team! Help us to reach our goal: to be present in every city in the world.
What makes us special?
ā¢ As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
ā¢ Insurance Benefit: You only pay a % of the value!
ā¢ 401(K) Pension Plan
ā¢ Holidays + Wellness Days
ā¢ Vacation Days
ā¢ Commuter Benefits
ā¢ Bonus and/or Commission paid monthly
ā¢ At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
ā¢ Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
The pay range for this position at commencement of employment is expected to be between $60.000 - $75.000/annually; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay range at any time.
You got it?
We like you!
General Manager
Customer Service Manager Job In Bristol, PA
Roto-Rooter is seeking a General Manager to work within their markets in the Northeast Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Pennsylvania, Massachusetts, New Jersey, Rhode Island, Delaware, Connecticut, and New York. In this role, you will spend time in all locations throughout the region, learning our business and motivating our sales & service teams. There is a high degree of travel during the training period.
Responsibilities:
Drive day-to-day sales and profit goals to the team and ensures the business is providing quality service to our customers.
Monitoring and reporting monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
Oversees managers and supervisors within the branch and reviews goals and objectives on a periodic basis. Proven leadership skills to lead a large team of management, administration, and service technicians in a large market.
Works with the Regional Vice President to develop plans and strategies to improve overall performance of the branch/market and to support the strategic plans of the company.
Ensures that branch has the appropriate licensing and certifications where required by city or state government as well as all Human Resources compliance issues.
Ensures commercial and residential customer development and retention.
Ability to recruit, hire and retain management, administration, and service technicians.
Requirements:
Three to five years' General Management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective service, car rental and other related fields is desired.
Prior multi-unit experience a major plus.
Energetic leader with a strong team orientation.
Excellent organizational, administrative, and communication skills.
A minimum Bachelors' Degree in business or related field is strongly preferred.
Must be able to pass a background check and drug screen.
Ability to set budgets and aggressively grow sales and profit.
Creative ability and interest to grow new segments of business in your market.
General Manager: Cinder Bar
Customer Service Manager Job In Williamstown, NJ
The Ciconte's Restaurant Group is looking for a General Manager for our Cinder Bar, Williamstown location. If you are strong in critical thinking, problem-solving and inspiring your staff to deliver exceptional service come join our growing team. You will be responsible for the execution of all restaurant functions including motivating our staff, ensuring inventory control, maintaining revenue, profitability/quality goals, providing excellent guest service, and complying with all food and beverage regulations.
We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have amazing experiences.
Positions Requirements:
4+ years restaurant management experience in a full service, high volume dining establishment, including bar/liquor experience
Previous Restaurant General Manager experience required
Strong coaching and training skills
Great communication and leadership skills with a cool under fire approach to every situation.
Good working knowledge of front and back of house operations and procedures with emphasis on profitability, costs, and overall dining experience -Maintain a ālead by exampleā mentality
Hands-on team player
Uncompromising high standards
Serve Safe Certification (not required) but you will take the course if hired
Stable and progressive work history
Maintain sanitation procedures and organization of work area adhering to all Serve Safe guidelines for the safe handling and production of food.
Be driven to succeed and love the industry
Share ideas that can help improve how we operate
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid training
Vision insurance
Shift:
10 hour shift
Day shift
Evening shift
Experience: Restaurant management: 4 years (Required)
General Manager (Bilingual in Mandarin)
Customer Service Manager Job In Cranbury, NJ
We are seeking an experienced and dynamic General Manager to lead our restaurant team. The ideal candidate will possess a strong background in restaurant management and a passion for delivering exceptional dining experiences. As the General Manager, you will oversee daily operations, ensure high standards of food production and service, and foster a positive work environment for staff. Your leadership will be crucial in maintaining our reputation for quality in both casual and fine dining settings.
Responsibilities
Leadership and Management:
Oversee day-to-day operations of the manufacturing/wholesaling facility and the sales team, ensuring seamless coordination across all departments.
Provide strong leadership to supervisors, team leads, and employees, fostering a culture of collaboration and accountability.
Strategic Planning and Execution:
Develop and implement strategies to achieve business goals, including production efficiency, cost control, and customer satisfaction.
Monitor key performance indicators (KPIs) and adjust strategies to meet or exceed targets.
Financial Oversight:
Manage the facility's budget, ensuring cost-effective operations and profitability.
Monitor financial/sales performance, analyze variances, and implement corrective actions when necessary.
Production and Quality Management:
Ensure production schedules are met while maintaining high-quality standards for all products.
Collaborate with delivery teams to identify process improvements and implement lean manufacturing practices.
Employee Development and Engagement:
Recruit, train, and develop staff to build a skilled and motivated workforce.
Conduct regular performance evaluations and provide constructive feedback to enhance employee growth and productivity.
Customer Relations:
Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
Address customer inquiries and concerns promptly and professionally. Helping and managing the sales team for customer development.
Health, Safety, and Compliance:
Enforce adherence to safety protocols and regulatory requirements across the facility.
Conduct regular safety audits and address any issues to maintain a safe working environment.
Qualifications:
Education: Bachelor's degree in Business Administration, Industrial Management, or a related field (preferred).
Experience:
Minimum of 5 years in a leadership role within a warehousing/wholesaling environment, preferably in cabinetry or related furniture industries.
Proven track record of managing budgets, teams, and operational processes effectively.
Skills:
Strong leadership and team management abilities.
Excellent problem-solving and decision-making skills.
Proficiency in ERP systems and production management software.
Exceptional communication, organizational, and interpersonal skills.
Compensation and Benefits:
Base Salary: $90,000 per year
Bonus: 20% annual performance-based bonus
Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and paid time off.
Job Type: Full-time
Pay: $85,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Language:
Mandarin (Required)
English (Required)
License/Certification:
Driver's License (Preferred)
Ability to Relocate:
Cranbury, NJ 08512: Relocate before starting work (Preferred)
Work Location: In person
Unit Coordinator Manager - Early Intervention Service Coordination Unit
Customer Service Manager Job In Asbury Park, NJ
Children & Family Health Institute (CFHI) is hiring!
Unit Coordinator Manager - Early Intervention Service Coordination Unit (EISCU)
VNA Health Group is the largest non-profit home care, hospice and community health organization in New Jersey and one of the oldest and largest such organizations in the country. VNA Health Group is the largest non-profit home care, hospice and community health organization in New Jersey and one of the oldest and largest such organizations in the country. We've been serving families and individuals with the most advanced, comprehensive clinical home care in NJ since 1912.
The Early Intervention program supports children from birth to year three who have developmental delays, ensuring they receive the services they need to thrive. The Service Coordination Unit works closely with families to develop and implement Individualized Family Service Plans (IFSPs), coordinate essential services, and guide families through the transition process as their child approaches year three.
Position Summary:
We are looking for an experienced and compassionate leader to oversee the Early Intervention Service Coordination Unit (EISCU) for Monmouth County. This role is responsible for managing program operations, ensuring compliance with state and federal regulations, and leading a team of service coordinators to deliver high-quality support to families. The ideal candidate will have a strong background in early intervention, maternal-child health, and program management.
Responsibilities
Supports organization's mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
Provides oversight of the Early Intervention Service Coordination Unit (EISCU) and prepares grant proposals for the EISCU to assure continued program funding
Designs and implements policies and procedures to maintain the quality of services provided to clients
Acts as a liaison between local, regional and state agencies serving children with special needs
Ensures compliance with Early Intervention unit criteria and grant requirements
Supervises staff in conjunction with the organization's managerial and leadership practices
Oversees and tracks key program metrics, including referral management, case assignments, service delivery, and timely reporting
Prepares reports and audits for the Department of Health and VNACJ
Manages unit operations, including scheduling, approving timecards, and implementing staff training programs to ensure compliance and service quality
Qualifications
Master's degree in health related field
2 years of experience as an Early Intervention Service Coordinator, preferred
3+ years of experience as a Manager or Supervisor in health related field
Experience with maternal child, pediatric health and community-based health care preferred
Strong computer and organizational skills
Excellent interpersonal skills and demonstrated ability to manage others
Excellent verbal and written communication skills
Working Conditions/Physical Demand: Working indoor with phone and computer use
EEOC
VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, origin, disability status, genetics, protected vet status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Senior Manager, Clinical Data Management
Customer Service Manager Job In Bordentown, NJ
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Senior Manager, Clinical Data Management, Bristol-Myers Squibb Company, Princeton, NJ. Provide clinical data management leadership within the study team to align and drive data collection requirements for complex clinical development projects. Plan, coordinate and deliver complete, high quality and reliable clinical trial data. Responsible for end-to-end clinical data management activities and to serve as a primary point of contact for internal and external study team members. Provide strong project oversight over third party vendor for data management deliverables. Gather content and integration requirements for EDC and engage in close collaboration with partners supporting other data collection systems (eCOA, External Data, Safety Gateway). Enforce data standard conventions and quality expectations for clinical data per defined processes. Author and review DM related study plans including Data Quality Management Plan, Data Validation Plans, Data Review Plan, eCRF Completion Guidelines and other study documents to ensure quality and standardization. Chair Data Quality Review meetings with cross functional study team members to ensure on-going review of trial data currency, quality and completeness. Represent Data Management on cross-functional project team and submission Team. Lead or support the Health Authority inspection and audit. Provide coaching and quality oversight to junior Data Management Leads. Act as core member of the study team and provide FSP/CRO/Vendor oversight for end-to-end Data Management activities. Manage data currency throughout the trial, and monitor DM deliverables according to the Service Level Agreement (SLA). Provide relevant support and input to continuous improvement activities within clinical data management, and provide support for CAPA implementation as required.
40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m.
MINIMUM REQUIREMENTS :
Bachelor's degree or foreign equivalent degree in Bioanalytical Sciences, Biotechnology, Biology, Microbiology, Statistics, Biostatistics or a related field, and five (5) years of related work experience.
Must have experience with/in:
Medidata RAVE;
Clinical Drug Development Process, FDA/ICH guidelines and industry standard practices regarding data management;
EDC systems;
Project management;
Metrics analysis and reporting methodologies;
Knowledge of Submission requirements for New Drug Application (NDA)/Biologics License Application (BLA)/Market Authorization Application (MAA).
The required skills do not need to be maintained over the full term of required experience.
May telecommute to Princeton, NJ from any U.S. location.
The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our BMS Career Site.
Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.
*** If BMS Careers Site link is not copying and pasting correctly, please add manually using the following address: **********************************
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through scienceā¢ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to ************************** . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: *********************************************
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Store Manager
Customer Service Manager Job In Cherry Hill, NJ
At MANGO we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women.
MANGO will be opening a new location at the Cherry Hill Mall, in Cherry Hill, New Jersey in May 2025, and we are currently recruiting for a FULL TIME STORE MANAGER to join our team!
WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO?
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!