Customer Service Manager Jobs in Alvin, TX

Our client is hiring for a Manager, Client Services. This is a unique opportunity for an experienced operations manager and problem solver to join a leading funeral planning and concierge service. The company offers 24/7 advisors who personalize funeral plans, compare and negotiate prices, and work with insurance companies to provide timely funds to beneficiaries. About the Company Founded in 2001 by a group of funeral industry professionals, the company was the first nationwide funeral planning and concierge service. It simplifies the funeral planning process by providing comprehensive end-of-life services, both for advance planning and at the time of need. Millions of people across the U.S., Canada, and the UK trust the company to guide them through funeral-related decisions and to execute those plans. Headquartered in Houston's Galleria area, with operational centers in Tulsa, Houston, and Toronto, the company serves as an impartial consumer advocate, without selling funeral goods or services and without receiving commissions from funeral homes or service providers. Key Responsibilities Operational Management Ensure smooth day-to-day operations of the following functions: 24x7 Call Center Websites Data Feeds MS Dynamics Identify operational inefficiencies and areas for improvement. Manage resources, timelines, and performance optimization across departments. Monitor and report on performance, identifying and addressing any concerns. Sales and Marketing Support Support sales teams and marketing campaigns to drive revenue. Ensure consistency in branding and messaging across marketing efforts. Collaborate with the VP on various marketing initiatives and strategies. Assist with writing and editing marketing content, reports, and communications. Support employer branding efforts, ensuring the company is seen as an attractive employer in the market. Customer Relationship Management Build and nurture relationships with key customers and stakeholders. Address client concerns to ensure exceptional customer satisfaction. Documentation & Reporting Generate operational, performance, and customer reports for management. Proactively engage with operational partners to foster long-term relationships. Event Planning Manage event budgeting, planning, and execution for corporate events and initiatives. Assist with scheduling and coordinating the company's participation in conventions and large meetings. Collaboration and Presentation Support Collaborate with the VP to help drive strategic initiatives across departments. Assist in creating and editing PowerPoint presentations for internal and external purposes. Contribute to the development and refinement of strategic communication materials. Additional Ad-Hoc Tasks Perform additional tasks and duties as assigned by senior management to support the business needs and goals. Qualifications Education: Bachelor's degree in Business Administration, Management, or a related field. Experience: Minimum of 5 years in business management, operations, or a related role. Approach: Must possess a "bird's eye view" approach and be able to think as a “whole system thinker,” understanding the broader impact of decisions and aligning them with overall business strategy. Skills Strong leadership and team management capabilities. Excellent communication skills with the ability to deliver fast results and document key actions. Exceptional organizational, analytical, and problem-solving abilities-this role requires a candidate who can identify and solve problems quickly and efficiently, often under pressure. Proficiency in Microsoft Office Suite and familiarity with CRM applications. Familiarity with WordPress is a plus. Ability to multitask and prioritize effectively in a fast-paced environment. Expertise in creating and editing PowerPoint presentations. Strong writing and editing skills for both internal and external communication. Ideal Candidate A proactive, resourceful problem solver who thrives in a dynamic, fast-paced environment. Significant experience managing business operations and overcoming challenges through creative solutions. Comfortable working with senior management and contributing to strategy development. Able to foster relationships and improve operational processes to support company growth. Possesses a comprehensive understanding of systems and processes, with the ability to see the "big picture" while ensuring that every element works cohesively within the larger strategy

Lifecycle Services, a Duravant service company, is designed to deliver equipment lifecycle management shaped to meet customer needs, specifically across Duravant's collection of Operating Companies and their various brands. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance, and modernization. As a Field Service Manager for Lifecycle Services, you will have the opportunity to provide strategic decisions, enhance the quality of services offered to customers, as well as developing a team of skilled engineer technicians. The Field Service Manager will be directing and coordinating customer service activities personally or through direct reports and ensuring all processes and procedures are followed and understood by the service team. This Field Service Manager will be working with our operating company Foodmate. Foodmate brings innovative technology and cost-effective solutions to poultry processing automation. Our machines optimize yields, improve quality, and reduce labor costs while offering a low cost of ownership. Foodmate brings innovative technology and cost-effective solutions to poultry processing automation. Our machines optimize yields, improve quality, and reduce labor costs while offering a low cost of ownership. At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields. We make it simple. You make it profitable. **This position requires up to 50% travel* *** This position location is ideal for candidates in Houston TX. *** Field Service Manager Responsibilities: Directly manage and oversee the allocation of technician resources and their overall effective utilization including implementing standards and processes for improvement. Assure ongoing safety, compliance and investigate any accidents or injuries. Prepare report findings including overseeing worker training in safety, repair and maintenance techniques, operational procedures or equipment use for optimal organizational effectiveness. Implementation of Lean Management principles to improve overall efficiency and reduction of waste. Actively communicate with customers and work alongside the customer service team to ensure an industry-leading level of customer service. Coordinate and work with the customer service team to drive value added parts and service sales and customer awareness. These items include but are not limited to preventative maintenance, training, and retrofit and machine upgrade kits. Ensure team expenses, utilization, and performance align with budget and revenue projections. Reduce warranty costs. Coordinate timely communication/documentation between operations and engineering for escalations and critical projects. Field Service Manager Requirements: Industrial or Mechanical Engineering degree or equivalent work experience is preferred. 5 years' of experience directly managing people, preferably in an industrial machine manufacturing plant or similar industry working on highly engineering, high speed equipment Thorough knowledge of equipment manufacturing processes with demonstrated mechanical and electrical knowledge of manufacturing equipment including designs, repairs, uses, and maintenance. Proficient with MS Office Suite including Excel, Word, and Outlook. Relevant experience with ERP/CRM applications is a bonus. Field Service Manager's are required to travel up to 50% of the time. Field Service Manager Benefits Shared company-paid premium health benefits with buy-up options. Health Savings Account (HSA) options Company-paid telemedicine program. Company paid Long-term Disability Plan and Basic Life and AD&D. 401(k) employer matching plan. Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!). Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more. Lifecycle Services is Duravant's brand for service , our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

Do you create scary detailed to-do lists and love crushing tasks ahead of schedule? Are you obnoxiously curious who isn't afraid to ask questions and will run through walls to seek out answers? Does juggling multiple dynamic projects while learning multiple languages like tax-ese, legal-ese, and investment-ese sound like a great time? Do you love working in a high-energy team environment for a small organization where everyone's contribution and opinion actually matters? If so, our Client Operations Coordinator role may be for you. COMPANY Mosaic serves a handful of Texas-based entrepreneurial families with signicant illquid holdings. Mosaic was built on a unique business model - to provide unbiased, comprehensive advice in exchange for a flat quarterly retainer. We don't manage money for a fee, sell insurance products, draft legal documents, or prepare tax returns. By completely aligning our financial incentives with our client's interests, we can neutralize professional egos, eliminate conflicts of interest, and remain agnostic as to the makeup of our client's outside advisory team. As a result, we don't compete with other advisors, we complement them. Mosaic is far from stuffy - we work hard to cultivate a culture full of laughs, respect, and humility. Company outings, regular educational and team-building opportunities, and a pantry full of snacks are small examples of the tight-knit team we have. LOCATION We believe the serendipity that comes from the entire team occupying the same physical space can't be replicated online and as such, we collaborate in the office every day. While remote or hybrid positions aren't offered, flexibility is available as needed. OPPORTUNITY The Client Operations Department serves as "Air Traffic Control" between internal Mosaic teams, external professional advisors, and the families we serve. Each Client Operations team consists of a Client Operations Analyst and 1 - 2 Client Operations Coordinators collaborating to implement, maintain, and monitor the complex tax, legal, financial, and business structures entrepreneurial families depend on to grow, protect, and transfer their hard work. Primary responsibilities include: Regular and proactive verbal, written, and in-person communication with clients and professional advisors. Audit and maintain all client databases and project management systems. Establish new accounts, facilitate money movements, and subscription agreements Responsible for the oversight and completion of client objectives, providing regular updates to colleagues, professional advisors, and client families, and escalating issues as needed. Daily maintenance and weekly review of the project management system, adhering to deadlines and regular progress updates to completion. Coordinate the income tax information gathering, filing, and payment process to ensure timeliness and accuracy relating to personal and business filings. Ensure the coordination and accuracy of financial transactions, including distributions, wire transfers, account funding, and capital calls. Proactively identify opportunities for process improvement and contribute to developing best practices within the department and organization. CANDIDATE Being smart, hardworking, and honest are the minimum barriers to entry. To thrive at Mosaic, the individuals we are seeking must possess intangible qualities such as: Organized, task-oriented person who can successfully prioritize multiple projects Attention to detail with an eye for spotting incorrect information Service-oriented with a passion for seeing tasks through to completion and meeting deadlines Resourceful, proactive, self-starter who isn't intimated to jump into new projects with little direction Bias for action with a sense of urgency to accomplish tasks and follow up with all stakeholders along the way Critical thinker who naturally thinks about the next step in the process, not just the task at hand Above-average written communication skills Ability to effortlessly switch between collaborating with a team and flying solo An extraordinary level of curiosity that preemptively asks questions and seeks out answers Coachable team player who is hungry to grow personally and professionally Authentic, approachable, likable with a great sense of humor and a cheery disposition Self-motivated and able to work both independently and collaboratively Aptitude for technology and ability to quickly learn new software applications Capable of maintaining extreme confidentiality Minimum qualifications include: 3 + years of experience in Executive Administration, Office Management, Project Management, Accounting, Legal, Family Office, Banking, & / or Wealth Management. Above average skill with Microsoft Office, particularly Excel Ability to pass a criminal background check Ability to pass FINRA Series 65 Undergraduate Degree COMPENSATION This role is eligible for a compensation package which includes: Base salary plus, year-end bonus based upon personal contribution and the profitability of the firm Base Salary Range: $65,000 - $75,000 Annual Bonus up to 20.0% of salary Total Annual Compensation up to $90,000 401(k) with 6.0% company match Health, Dental, Vision, Disability & Life insurance Personal Time Off including Vacation, Sick, 12 Holidays, & Maternity / Paternity Financial incentives for attaining directly relevant professional designations.

GEDA USA is a leading manufacturer of elevators for industry and the construction sector. GEDA has been manufacturing industrial and construction elevators & material lifts since 1929 and is recognized as an industry leader. GEDA's rack & pinion elevators, transport platforms, & hoists have been engineered and manufactured to meet stringent safety requirements for both personnel & materials. Our diverse product range applies to four major areas of the industrial and construction elevator sector: temporary installations, permanent installations, special products, & industrial elevator service. GEDA USA is experiencing steady growth and produces to the highest quality standards. We offer our customers a complete range of services, from the initial idea to design and manufacturing, right through to worldwide service. We recognize our employees as the most valued part of our firm. They are the core of what makes great firm to work for and why our culture promotes a remarkable work/life balance. GEDA USA is rapidly growing and seeking to expand our team with a Service and Operations Manager - Elevator Systems who should be able to manage day-to-day project activities, identify and ensure prompt resolution of issues, and work together with the Service Department Team to ensure the Work is proceeding on schedule, within budget and according to contract requirements and specifications. ROLE AND RESPONSIBILITIES · Ensure that the operation's goals are aligned with customer expectations and that continuous improvement initiatives are taken to improve customer experiences. · Responsible for the daily activities of installation, maintenance, repair and troubleshooting guidance (remote support) of permanent elevators and temporary construction hoists. · Assist accounting with billing as needed, approve field payroll including timesheets and expenses. · Schedule and train technicians and sub-contractors · Work to establish service partners within the US, who can assist with installation and service. · Communicate and ensure company policies and procedures, safety program, labor costs and post project follow-up. · Provide technical telephone and remote support for technicians, service partners and customers. · Prepare and process service contracts and parts orders. · Work with all departments to ensure profitability of projects. Qualifications and Education Requirements · A college degree and QEI is a plus. · 5+ years of operational and supervisory management in the elevator industry, preferably in industrial applications. · Knowledge of all federal, state, and local elevator industry code requirements. · Aptitude for financial analysis and applying basic financial principles. · Capable of applying for licenses and permits as well as scheduling inspections. · Ability to read engineering drawings and schematics. · Strong organizational skills. · Excellent written and verbal communication skills; ability to communicate effectively and tactfully with individuals at all levels within and outside of the company. · A good work ethic with a positive can-do attitude. · Willingness to travel to and work across the U.S. (50% Travel required) Preferred Skills · IT: All standard Microsoft Office products; salesforce · Self-Driven and intrinsic motivation · Technical Education

ABOUT US MY SALON Suite Texas believes our customer is at the center of everything we do. Our vision is to build a thriving and connected community of salon entrepreneurs where every artist has the freedom to be their own boss. We deliver exemplary service through a hands-on approach marked by purposeful communication, fast response time, and access to industry-leading resources. Our members trust in the knowledge that they are in business for themselves, not by themselves. We provide a platform for independent salon and beauty professionals to operate their own business in the largest, turn-key luxury suites in the industry, making the experience of operating a business accessible to more salon professionals every day. ABOUT YOU Passionate about growing people, businesses, and brands, you are a client-focused relationship-builder who is ready to be a key contributor in a growing company. You have outstanding customer service, communication, and mentoring skills. Proactive and accountable, you take the initiative to follow up and follow through. You have an ownership mindset, a servant's heart, and a warrior's spirit. Nimble and adaptable, you thrive in a fast-paced environment where the team is lean and the opportunity to have impact is mighty. ABOUT THE OPPORTUNITY Maximize revenue potential within your market by cultivating strong relationships, networking, driving brand awareness, and delivering exceptional customer service to prospective, new, and current members (tenants). Serve our communities, nurturing member engagement and strengthening the culture of the brand. SUMMARY OF KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: Community Leadership Directly support existing and new communities (locations) within respective markets. Deliver exceptional customer service to prospective, new, and current members, ensuring they have access to relevant resources and are well- supported through the full life cycle of their journey. Drive leasing within your market to ensure revenue and budget targets are achieved. Maintain competitive awareness and cultivate relationships to create a pipeline of potential members for all sites to ensure back- fill readiness. Create positive culture, foster member engagement, and maintain operational standards of excellence within your communities. Solve operational issues immediately to ensure safety, quality assurance and exceptional customer service. Communicate necessary repairs and maintenance issues to facilities partners and leadership. Track, file and ensure compliance with all state licensing. Perform and complete reports, site visits, operational support, and member meetings as needed and requested. New Store Openings Drive pre-leasing to ensure occupancy targets are achieved. Coordinate departmental support for new store openings and special corporate projects. Participate in construction walk through for punch-list purposes. BUSINESS/PROFESSIONAL SKILLS: COMMUNICATION: Presents information in a clear and concise manner, listens attentively to information, and proactively communicates with customers, vendors, and colleagues. ADAPTABILITY: Must be extremely flexible to manage multiple projects and priorities in a rapidly changing environment to create a positive outcome. PROBLEM SOLVING/CREATIVITY: Displays a high degree of creative problem-solving abilities in dealing with members, colleagues, and vendors. INTERPERSONAL: Builds relationships, credibility, and trust; partners with other resources to solve issues. CUSTOMER SERVICE: Ability to assess customer needs. Demonstrates skill in handling internal and external customer requests, complaints, and suggestions while maintaining a positive attitude. SUPERVISION/MANAGEMENT: Handles issues and problem solves with a high level of autonomy; may work under limited supervision on some projects. LEADERSHIP: Ability to gain the respect of others and influence contacts in alternative problem resolutions. Models behaviors that support the vision and values of the company. QUALIFICATIONS: Experience: 2+ years multi-unit management operating in a high-service environment. Salon/beauty, retail, or hospitality industry preferred. Skills/Knowledge/Abilities: Exceptional written and verbal communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong organization skills to manage multiple tasks with moving parts. Able to observe and interpret people and situations. Regularly requires demonstrated poise, tact and diplomacy when interacting with others. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable. Special Position Requirements: Work a flexible, full-time schedule to include days, evenings, weekends, and holidays. Some overnight travel required. Physical Conditions: Must possess a valid driver's license. Ability to hear and speak clearly in person and on the telephone. Regularly required to sit in car or at work for prolonged periods of time. Occasionally requires repetitive motion of wrists, finger dexterity and visual acuity for computer work. Occasionally required to reach, kneel, bend or stoop. Occasionally required to lift to 20 pounds. May require walking on unfinished floors, and locations under construction. Must be able to transport boxes, move furniture and small equipment. COMPENSATION: This role is a full-time salaried position with bonus potential and growth opportunity. MY SALON Suite Texas provides team members with a full suite of benefits including health, dental, and vision. A 401K is available, as are paid personal days and car allowance. Team members must have access to reliable transportation and must reside in Houston, Texas.

Purpose: The Study Manager is the leader of the project/study and is the main contact on technical and commercial matters and actions related to the project/study. The Study Manager is responsible for managing the safe and efficient execution of assigned projects or studies and supports and leads proposals as required. The Study Manager also ensures compliance with project/study contractual obligations, meeting Client and Company safety and quality and technical requirements within the established budget and schedule constraints. Role Responsibility: Responsible for successful study/project execution on the technical and commercial portion and management of change; Responsible for ensuring purchase orders and variation orders are in place to cover all work completed for the Client. Identification of future opportunities with the current client; Build Client relationships and improve Clients' understanding of drivers and challenges. Support Delivery Manager & BD Manager with Business Development campaigns to grow and diversify our market footprint and Client base and awareness of competitor's capabilities. Responsible for proposal preparation and delivery. Working with the operational teams (consultants, engineers, and drafter/designer), responsible for ensuring agreed project Gross Profit targets are met on assigned projects/studies. Deliver projects in compliance with internal and/or Client processes; accountable for the quality of the service, assessed by Client feedback forms. Responsible for the Project profitability executed as per the proposal. Collaborates closely with the Delivery Manager and local Resource Planner on mobilization and demobilization requirements to maximize utilization. Liaise with Local Resource Planner and/or cost controller for forecast updates regarding ongoing projects, Responsible for project monthly reporting. Provide leadership and Line Reporting to a team of Consultants and Engineers, ensuring strong engagement and motivation of the team, focused on results. Collaborates closely with P&C teams and Local Resource Planners to ensure a proactive approach to the development and retention of talent within their team. Global collaboration to ensure continuous improvement and simplification of processes and tools, with a focus on digitalization. Communicates project deliverables and recommendations are written and oral presentations and technical reports. Will work in a multidisciplinary study/project environment where communication with other discipline engineers and organizational management is key to success. In some instances, may be assigned to other engineering projects based on her/his specific competencies and skills. Supports promoting the team both internally and externally. Supports cost and schedule estimates for decision support packages. Requirements: Bachelor of Science with a Degree in Chemical Engineering with a minimum of 15 years of experience in downstream Petrochemical, Refinery, and Gas Processing Facilities engineering including utilities and offsites. Good communication and organization skills and working knowledge of Microsoft applications are essential. Candidates should preferably have experience through the full life cycle of study to EPC. Good understanding of various types of downstream/refining industry, syngas, and syngas derivatives. Good understanding of automation and electrical design principles, piping, and facilities layout design, Model review/HAZID/HAZOP workshops Preferred qualifications: Experience in new technologies related to energy transition: CCS, Low Carbon solution, Green and Blue H2, Energy intermittency management.

District Manager - Lead, Inspire, and Drive Success About Mobily Mobily is a fast-growing leader in the wireless retail industry, dedicated to providing exceptional customer experiences and fostering a high-performance culture. We're looking for a District Manager to oversee multiple store locations, drive sales, and develop strong teams that deliver results. Key Responsibilities Lead & Develop Teams - Coach, mentor, and support Retail Store Managers to maximize sales and customer satisfaction. Drive Sales & Performance - Set and monitor sales goals, KPIs, and business strategies to ensure revenue growth. Operational Excellence - Ensure stores follow company policies, maintain inventory accuracy, and meet operational standards. Recruit & Train Talent - Identify and develop top talent, ensuring teams are equipped for success. Business Growth - Implement local sales strategies and marketing efforts to drive customer engagement and retention. Qualifications 3-5 years of multi-unit management experience (Wireless, Retail, or QSR preferred). Proven track record of leading teams, driving sales, and managing operations. Strong leadership, problem-solving, and analytical skills. Ability to work a flexible schedule, including nights and weekends, to support teams. Compensation & Benefits 💰 $90,000 - $105,000 (Base + Bonus & Profit Sharing) 📈 Career Growth Opportunities in a rapidly expanding company 🎯 Direct Impact on multiple locations and team success 📢 Ready to take your leadership to the next level? Apply today!

The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. Responsibilities Identify partnership opportunities Develop new relationships in an effort to grow business and help company expand Maintain existing business Think critically when planning to assure project success Qualifications Bachelor's degree or equivalent experience 3 - 4 years' prior industry related business development experience Strong communication and interpersonal skills Proven knowledge and execution of successful development strategies Focused and goal-oriented

The Operations Manager plays a crucial role in overseeing and facilitating the growth and development of both staff members and the overall organization. This position is centered around critical focal points such as Safety, Quality Control, and Staff Training. The Operations Manager will be responsible for managing various projects with the goal of not just meeting but exceeding established performance projections. Additionally, the role involves active participation in the company's internal management processes to ensure alignment with overall strategic objectives. The Operations Manager is accountable for shaping the professional development of the shop staff. This includes assessing the skill sets required for various roles, effectively delegating tasks based on team members' abilities, and inspiring project personnel to deliver outstanding service to clients. Success in this position requires specialized knowledge in Safety Policies and Procedures to create a safe working environment, as well as expertise in Quality Assurance processes to meet client expectations consistently. Furthermore, familiarity with specific business domains-including the development of training programs, policy formulation, and strategic planning-is essential. The Manager should possess a well-rounded understanding of all business operations and be flexible enough to cater to the diverse needs of different clients by leading assigned accounts with proficiency. The Operations Manager will report directly to the Director of Operations, a position that will be identified in due course. As a key member of the Specialty Services leadership team, the Manager will be expected to engage actively in staff meetings, where collaboration and open dialogue are encouraged. The role requires a proactive approach to seeking new business opportunities, utilizing market research and industry trends, while also contributing innovative and practical ideas geared toward the improvement and advancement of the business unit. Acting as a mentor to junior staff is another critical responsibility, fostering growth and professional development within the team. Furthermore, the Manager will continuously seek out and implement strategies that enhance the quality of operations and bolster the reputation of the Taurus brand in the industry. In line with the company's values, all members of the Taurus Industrial Team, including the Operations Manager, must adhere strictly to all company policies and procedures. Participation in all internal meetings is essential, as is the consistent demonstration of a professional demeanor in all interactions. Additionally, the Manager is expected to cultivate and sustain a positive and collaborative work environment, motivating team members to thrive and innovate together. To excel in this role, the Operations Manager must demonstrate proficiency in completing a variety of activities, ranging from project management and team leadership to compliance with safety regulations and quality standards. These competencies are vital for ensuring that the Machine Shop operates efficiently and effectively in meeting both internal and external expectations. Internal Relationships Develop junior staff to the next level by ensuring assigned staff fully understand projects, KPI's, providing effective feedback to staff (positive and critical), identifying, and promoting growth opportunities for all junior staff. Comply with policies around recruiting, staffing, training, and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention. Promote a positive environment for staff and identify and work with firm management to address any issues that are creating barriers to an optimal work environment for all staff. Provide feedback, advice and back-up as needed to other members of senior staff team to ensure all senior staff have the support needed to effectively run accounts and promote a positive work environment. Attend and actively participate in staff meetings, offering ideas, insights and recommendations on firm policies, staffing, client service, new business and other topics that impact the overall quality of the firm. Effectively manage all aspects of the Machine Shop and Fabrication departments Manage workflow for yourself and all staff assigned to your team. Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise. Work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment for the entire staff. Assist in hiring fresh staff that prove to be excellent, long-term hires. Take the lead on reducing “non-billable labor” and control overhead expenses. Maintain a TRIR below 1.0. External Relationships Identify new business opportunities, participate in new business pitches, and assist in drafting new business proposals. Maintain an extensive network of industry connections that can be tapped for new business outreach, issue expertise, etc. Show impeccable client service as demonstrated by at least one positive, unsolicited remark from a client per month as well as positive reviews from clients when firm management makes periodic check-in calls. Develop relationships with vendors or contractors that represent a variety of fields (media, policy, design, Web, etc.) and can be used on projects as needed. Develop relationships with other firms that are like-minded and suitable for/open to partnering with Spitfire on projects when appropriate. Communication and Process Assume all responsibilities for effectively leading the team, including ensuring all process steps are in place (work plan, contract, budget, projections, etc.), that our clients report high satisfaction, all staff clearly understand work and assignments, and the entire team is working in a cooperative fashion to promote great work as well as a positive internal team environment Demonstrate outstanding writing skills. Consistently meet internal and external deadlines Financial and Administrative Submit expense reimbursement forms as appropriate. Submit accurate time sheets. Regularly update projections and manage work to meet or exceed projected revenue targets. Manage project budgets and WIP (Work in Process) to maintain high client satisfaction while meeting or coming in below budget. Find ways to save company money by improving/streamlining internal systems or procedures.

AKIRA Store Manager In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner , and this belief can be reflected across all areas of the company. The Position Store Manager Location Willowbrook Mall, Houston, TX Overview: AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions: Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing AKIRA's 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards. Upholding and enforcing all AKIRA policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles. Qualifications: A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. Physical Requirements: Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time

About Us: Join our expanding team at French Cuff Boutique, a beloved fashion destination in Houston, TX with four thoughtfully-curated locations in West University, Tanglewood, Town & Country and River Oaks. Our boutiques offer an exquisite selection of high-end brands such as Mother Denim, L'Agence, and Marie Oliver, catering to the unique styles and needs of our community. At French Cuff Boutique, we're committed to creating a warm, engaging environment where our knowledgeable and personable stylists help clients define and discover their personal style. Job Overview: We are seeking a strategic, dynamic and experienced Store Manager to help lead our Eastside teams; West University and River Oaks. The ideal candidate will have a passion for fashion, an eye for styling, a commitment to providing exceptional customer service and a robust desire for team development. You will be responsible for leading a team, driving sales, and fostering a welcoming atmosphere that encourages customer loyalty across two separate locations. Why Join Us? At French Cuff Boutique, we offer more than just a job; we offer a community. Our commitment is not only to be the place to shop, but also the place to work! Our team members enjoy a supportive work environment, opportunities for growth, and the chance to make a meaningful impact on our clients', teams' and partners' lives. We offer a competitive salary, bonus opportunity, health coverage and retirement savings plans in a dynamic work environment where you can grow and develop your career. Our Store Managers are: • A collaborator who is open-minded and ready for anything, drives results while working together as a team, and creates a friendly environment that is supportive, respectful and fair. • A situational leader who remains positive and professional while working towards the best interest of our team members and customers. • Innovative, dedicated, committed; gets it, wants it, and has the capacity to do it. • An ambassador of French Cuff Boutique who embodies & drives our Core Value culture. • Committed and focused on building lasting relationships with our customers; creates a fun positive atmosphere to enhance the client & team experience. We expect Store Managers to: • Use strong leadership & interpersonal skills to oversee the Assistant Manager, store team & daily operations through coaching, developing & holding team accountable to both sales & productivity goals. • Delegate and prioritize the workload each day to enhance productivity, build the bench and ensure our customers have the best shopping experience. • Ensure daily maintenance & adherence of housekeeping, organization & FCB Store Standards. • Perform high-level, proactive planning at the business level using historical, current and future data & resources to predict and drive business both store & company-wide. • Collaborate with Buying, Marketing & Operations teams for high-level business planning as a Field Advisor & mediator between store teams and leadership team. Present & disseminate feedback to both parties in a professional manner that is solution-oriented & goaled toward making a direct impact on business needs. • Partner with Marketing as a Field Advisor in helping drive community outreach to build local markets & brand awareness within their stores' locales. • Be a company ambassador and coach of FCB's sales training program. • Train Assistant Store Managers under a succession planning model to empower, educate & elevate to build the bench. • Encourage and motivate team members to actively display all core values and recognize contributions, while redirecting off-brand behavior. • Develop and build client rapport with new and existing customers to promote a positive environment that keeps our customer engaged. • Ensure store is staffed for selling shifts based off of plan, manage call outs/shift changes, and update schedule accordingly. Our Store Managers: • Have a minimum of six years of retail management experience. • Process information and operate store systems accurately. • Are available based on the needs of the business, including: nights, weekends, holidays, & at other locations. • Must bend, reach, and stretch for product as well as lift, carry, and move at least 40 pounds/18 kilos. • Must regularly move around all store areas and be accessible to customers. Are proficient with technology and apps, and familiar with industry-related blogs and feeds.

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately. If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

THE STUFF THAT SETS YOU APART You lead the store team by example: driving exceptional customer service, maximizing sales consistently and maintaining overall store performance. You are an enthusiastic and confident leader who values team development and embraces challenges with optimism. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region. THE GIG Leading, motivating and developing store team to deliver exceptional customer service. Building on our retail standards and Key Performance Indicators, growing sales and brand loyal customers. Exceeding sales/profitability budgets for the store. Maintaining controllable cost to achieve established Return on Sales (ROS) and payroll goals. Upholding company objectives by developing business strategies to increase store traffic and optimize profitability. Responsible for all aspects of Human Resources within the store (i.e., recruiting, hiring, training, and retaining top talent). Proactively managing and handling all inventory control-related issues and ensuring accurate inventory tracking. Sharing input on product orders, buying trends, customer needs, and inventory levels. Reviewing stock levels regularly to drive sales. Ensuring visual presentations are consistent and merchandising standards are achieved. Identifying, recommending, and maintaining local advertising and/or store promotions within scope set by Brand Marketing team. Creating schedules to accommodate the business needs and ensure all timekeeping procedures are completed accurately. YOUR FUNDAMENTAL QUALITIES It's never just a job at Dr. Martens. It's a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities: 3-5 years retail management experience, preferably related to footwear and/or apparel. Associate or Bachelor's Degree in related field would be a plus. Experience managing staff, setting schedules, assessing performance, and supporting professional development. Thorough knowledge of retail merchandising and retail operations. Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS and StoreForce a plus. Ability to communicate effectively, both verbally and in writing, with a wide customer base. Analytical ability to identify and evaluate problem areas and implement effective solutions. Able to work evenings, weekends, and holidays. Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs and to carry shoe boxes while climbing a ladder and/or stairs Domestic travel required, up to 5%. Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. WHAT'S IN IT FOR YOU? Welcome to the brand free pair of Docs 65% off Employee Discount Seasonal free pairs of Docs Transit and parking flexible spending accounts PTO and Sick Time Our Employee Assistance Program - for when times might get tough 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match DM Foundation, supporting and empowering our communities around the world Paid Volunteer Hours PAY DETAILS $68,000 per year. Exact compensation may vary based on skills, experience, and location. We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at ****************** and we will work with you to meet your accessibility needs. At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

Terry Black's BBQ - Founded in 2014 by Christina, Michael, and Mark Black, Terry Black's BBQ has quickly become a Texas barbecue staple. Named in honor of their father, Terry, the restaurant began in Austin and has since grown under Black Family Hospitality to include locations in Lockhart, Dallas, Waco, Fort Worth, with Houston next on the map. General Manager The General Manager is responsible for the overall success of the restaurant, ensuring smooth daily operations and exceptional customer experiences. This role demands strong leadership, a passion for service, and a keen eye for detail. ***Training will be based out of Dallas & Austin, Texas*** Key Responsibilities: Team Leadership & Development: Interview, hire, and train high-performing restaurant staff. Develop and manage staff schedules, ensuring optimal coverage. Conduct regular, constructive performance evaluations. Address employee performance issues, including disciplinary actions and terminations, in accordance with company policies. Operational Excellence: Oversee food preparation and service, adhering to all health, safety, and hygiene standards. Ensure exceptional customer satisfaction by addressing concerns and resolving complaints promptly and professionally. Maintain compliance with all alcoholic beverage regulations. Manage inventory, order supplies, and control food and beverage costs. Conduct daily inspections of the restaurant and equipment, scheduling maintenance and repairs as needed. Manage sales records, cash receipts, and generate operational reports for company leadership. Customer Experience: Maintain a high level of customer satisfaction. Proactively address customer concerns. Required Skills & Abilities: Proven leadership and supervisory skills. Exceptional interpersonal and customer service skills. Strong time management and organizational abilities. Comprehensive knowledge of food handling, safety, and restaurant operations. Proficiency in Microsoft Office Suite or similar software. Desired Characteristics: Sales-driven and results-oriented with a focus on achieving financial targets. Passionate about fostering a positive and productive team environment. Adaptable and able to thrive in a dynamic and fast-paced setting. Inspires and motivates team members through dynamic leadership. Proactively seeks opportunities to improve sales and control costs. Education & Experience: High school diploma or equivalent required. Minimum of [Number] years of restaurant experience required; [Number] years of management experience preferred. Successful completion of company training program. Key Improvements: Strong Opening: Starts with a clear and concise overview of the role. Categorized Responsibilities: Organizes duties into logical sections (Team Leadership, Operational Excellence, Customer Experience) for easier understanding. Action-Oriented Language: Uses strong verbs to describe responsibilities. Conciseness: Eliminates redundant phrases and streamlines descriptions. Positive Tone: Emphasizes the positive aspects of the role and the desired qualities. Modern Language: Updates language to be more engaging and contemporary. Adjustable Experience: added brackets to allow for easy adjustment of years of experience.

Lombardi Family Concepts has been welcoming new guests and old friends from local neighborhoods and around the world for decades with our European restaurants. Inspired by the cuisines of the coastal Mediterranean, our Italian Trattorias and French bistros craft menus that blend contemporary creativity with classic recipes. Our family-run establishments make their own pastas, gelatos, and desserts, creating a special place where customers feel at home with friends and family. Role Description This is a full-time, on-site role for a General Manager - Sommelier at Lombardi Family Concepts, based in Dallas, TX. The General Manager - Sommelier will oversee the daily operations of the restaurant, ensuring exceptional customer service and maintaining high standards of food and beverage quality. Responsibilities include managing staff, inventory, and finances, as well as curating and maintaining the wine list and providing expert wine recommendations to guests. The role also involves marketing and promotion of the establishment to sustain and grow the customer base. Qualifications Nightlife experience a MUST Excellent leadership and team management skills Strong knowledge of wine, including wine pairing and wine list management Experience in customer service and providing exceptional dining experiences Comprehensive understanding of restaurant operations and financial management Competence in marketing and promotion strategies Ability to work in a fast-paced, high-pressure environment Excellent communication and interpersonal skills Relevant certifications in sommelier training and restaurant management

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare, this is your opportunity, no healthcare experience required. The Customer Service Manager will work in clinic to educate customers on treatment options and provide best in industry customer care. What you'll do Deliver stellar customer experience, by building rapport and credibility with customers. Be able to overcome customer objections and effectively promote Serenity's treatment options. Passionately educate every customer about unique FDA approved treatments. Assist with creating a positive environment for staff and patients. Be willing to learn a variety of roles and help out as needed. What we're looking for High school degree or GED At least 3 years of experience in a fast paced, customer-facing role Customer service focus to help others improve their lives Ability to connect with people and positively influence decisions What you'll get The opportunity to launch a career in healthcare with a company that has grown over 130% year over year for 7 years Mentorship and guidance in an impactful career in healthcare Great benefits - Serenity covers 90% of healthcare premiums (medical, dental and vision) Paid time off - 20 days annually (PTO and paid holidays) About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients

Basic Duties and Responsibilities Manage the Customer Service Realization Process, per the OEMS. This requires establishing customer meetings as required (pre-contract, customer quality partnerships, post contract). This is to include leading the Customer Sales Inquiry process from start to finish which will involve driving timely and informed decisions. Lead and deliver analytical reports that review economic and operational data to identify business optimization opportunities. This could involve the review of industry data against terminal information such as throughput. This is to include the Monthly Pasadena Report and strategic ancillary revenue analysis where required. Responsible for managing customer impacts and working with department managers to identify practical solutions in a timely manner. This is to include coordinating API tank outages, API checklist completion and all other customer special requests. Participate in the corrective action process as requested regarding any nonconformance or customer complaint affecting the quality of the service ITC provides to its customers, and mitigate conflicts with customers regarding disputes that may arise from service issues and billing problems or non-conformances. This includes the management of the A/R backlog and customer satisfaction process. Coordinate and lead customer service initiatives such as appointments for terminal visits i.e.: meetings, audits, site tours, operational assessments and develop and issue Customer Notices. Responsible for Marketing approvals of vessel/barge lightering, direct inter-model product transfers, lay berths, truck scale weighing accounts, and independent rail car storage accounts. Participate in industry related functions and maintain a positive relationship with both internal and external customers in order to drive sustainable results. This is to include development of quarterly pipeline articles and liaise with customers at industry conferences when required. Participate in the delivery of a high-quality output for the Marketing team. This includes providing the initial review and analysis of commercial terms for proposals and working with the Contracts Administration group and Vice president of Marketing to support budget forecasting where required. Assists (or provide guidance to) the Billing in determining invoice classification (customer, intercompany or other) for billing purposes. Other responsibilities, as assigned by the Vice President of Marketing. Skills and Requirements Bachelor's degree preferred in Business or similar Minimum of seven to ten years' experience in Operations, Customer Service, Marketing in related terminal Effective interpersonal skills Effective time-management skills Good decision-making skills Strong verbal and written communication skills

An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service . Major Responsibilities: * Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills. * Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets. * Works with General Manager to meet profitability goals * Conducts meetings on a monthly/quarterly basis. * Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising. * Assists sales force by developing low installation costs and suggesting proper and varied applications of systems. * Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service. * Ensures consistency of field installation and service activities. * Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention. * Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques. * Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results Knowledge, Skills and Abilities Education: Associate degree or equivalent related experience. Experience: * 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers * Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team. Skills: * Solid business skills. * Must be conceptually oriented with the ability to think and act strategically. * Proven management skills with the ability to train, develop, and motivate. * Strong written and verbal communication skills. * Intermediate to advanced computer skills in a Microsoft Windows.

Company: INEOS Olefins & Polymers USA Interested in joining a winning team? A team whose employees are empowered to make a difference? Offer Range: $141,534 - $176,918 Organizational context and job purpose The O&P USA business includes the product lines Ethylene, Propylene, Butadiene, Polypropylene (PP) and Polyethylene (PE). Manufacturing sites include Chocolate Bayou Works (Alvin, TX), Battleground Manufacturing Complex (LaPorte, TX), and Carson (Carson, CA), with a division office in League City, TX. Overall O&P USA has approximately 1300 employees, 1,400 contractors, and annual revenue of $3 to $4 billion. How the Role Fits In: The Main Purpose of the Role: Purpose of position is to ensure safety, quality, reliability, productivity and efficiency of the Customer Service organization. Position will enhance the relationship with our customer base to continuously improve customer satisfaction. The position is responsible for the customer-service analysts, customer master/invoicing coordinator, truck-and-terminal coordinator, and the rail-operations coordinator in INEOS Olefins & Polymers USA. Position is responsible for approximately $1.7mm in cash fixed costs, 14 employees Responsibilities AND Accountabilities Meet SHEQ objectives including import/export compliance and comply with all governmental laws and policies. * Follow a comprehensive SHEQ management process including audits, hazard recognition, corrective-action tracking, and incident investigation. * Support emergency response. * Support compliance to INEOS 20 principles Meet operating plan for the PP and PE Sales and Business teams to include the proactive management to include cash fixed and variable costs, proactive positioning of product availability and service delivery, and ship to schedule targets as defined by the Business teams and Logistics Operations. * Develop, support, and implement cost-reduction strategies. * Develop, support, and implement order to fulfilment improvement strategies * Direct impact in managing 1.7 billion pounds of PP and 3.5 billion pounds of PE. * Manage Customer Service to optimize 60,000 deliveries per year for NAFTA and Export PP/PE sales. Optimize Customer Service Analysts to deliver 110 million lbs of consignment sales of PP and PE. Manage Supply Chain Process Exceptions to drive performance improvement and enhanced process delivery. Stewardship of people * Identify and define training requirements for the Customer Service Team * Based on weekly audits of Process Exceptions and other key metrics, hold timely training to reinforce problematic areas. * Define resource levels related to training and development. * Coach employees to achieve their goals agreed to on their Performance Contracts. * Process and plan in place for succession of employees within the Customer Service. * Internal Role - Provide leadership to achieve high individual and team-performance goals. * External Role - exceed the expectations of our customers in service and product delivery. * Direct relationship and impact on our service providers, i.e. Logistics Management Resources and IntelliTrans. Meet commitments to the Businesses, Sales, Customers, Logistics and Site Logistics Operations, and related Stakeholders in the most-efficient and value-added manner possible. * Ship product on time within specification. * Promptly close out non-conformances. * Manage costs for non-primary shipments and approve Process Exceptions for best customer and cost outcomes. * Drive enhanced customer satisfaction by tracking, measuring and continuing to improve customer relations. * Manage performance of external order placing software. * Establish effective working relationships with Manufacturing, Sales, Businesses, and other internal customers. Other Accountabilities: * Manage and report, on a monthly basis, the Supply Chain Performance Contract to the Supply Chain Manager. Measurements detailing accomplishments with set metrics to meet budgeted targets. Align PE/PP work load across the Customer Service team to optimize service, cost, and cross training. Develop Management of Change documentation for Customer Service to include rebalancing of account assignments, and moving CSA's to support other customers. Skills & Knowledge Required Education/Experience Level of Education & Experience Bachelor's Degree preferably in Supply Chain, Engineering, Business, Marketing, Information Technology, or a related field. * 10 years' experience in chemicals/polymers, sales and marketing, business management, or supply chain operations. * Past supervisory experience strongly preferred * Having managed 5 or more personnel preferred. Skills and Competencies Technical skills * Preferred: Experience with SAP S/4HANA - SAP Sales & Distribution, SAP Logistics Execution, SAP Electronic Data Interchange. * MS Office Suite - advanced proficiency in Excel, PowerPoint, Word. * Six Sigma Green Belt Certified preferred. * Knowledge of Arkieva or similar scheduling and optimization platforms. * Excellent knowledge of modal track-and-trace and order placement platforms. * Knowledge of safety- and quality-management systems. * Excellent people-management and team-management skills. * Experience in managing a Customer Service organization. * Experience with analyzing data and using it as a decision support tool or using it as a training platform for personnel. * Experience with rail and bulk-truck operations strongly preferred. Behavioral Skills * Performance Bias: On a daily basis, ensure costing is optimized for customers and INEOS. Engage decision support tools to make accurate decisions i.e. Tableau Dashboards, GVP, Freight Estimator and Arkieva. Ability to work closely with Sales and the Businesses across all levels to provide timely and accurate decisions. Ability to manage DOA for all of Supply Chain when SC Manager delegates to this position. * Business Awareness: Thorough knowledge of INEOS strategies and interrelationships, ability to make judgments that are reasonable for the Businesses, Sales, Customers, Partners, and external agencies. Keen awareness of business strategies within the industry and impact of external events on our operations. * Leading People: Ability to communicate to direct reports INEOS strategy and quality policy to ensure that each team member understands their role in this context and why it is important. Able to delegate to team members to provide them with the authority and responsibility to fulfill their position requirements. Ability to communicate and present to any audience at any time, and at all levels of the company. * Partnership and Teamwork: Ability to motivate others whether they are inside or outside of the company and across different cultures. Ability to develop and create an extensive business network both inside and outside of the company to enhance results. Able to perform in diverse situations, creating an environment where diverse groups can thrive. * Wise Decisions: Able to consider all alternative courses of action, both long term and short term, in order to arrive at a decision based on overall impact to the Company and our Customers. Able to think clearly, and to stay focused and calm during adverse situations. Capability to anticipate, identify and prioritize highly complex issues on short notice. Ability to make decisions and manage the risk of same. * Innovation: Ability to anticipate emerging situations in advance and proactively plan for deployment of structured solutions to mitigate disruptions to the Businesses and the Sales team. Ability to evaluate business conditions from a strategic perspective, yet make recommendations and decisions at the working level. Coach others to think outside of the box for solutions and to aid them in understanding the business' short- and long-term goals. Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance. On our team, people are acknowledged for embracing new practices that help create real value for customers.