Customer Service Clerk job description

Hiring Immediately: Full-time Customer Service Clerk in Buffalo, NY

Join the nation’s largest, privately-owned freight carrier as a Customer Service Clerk. Based in the fast-paced environment of our Denver, CO terminal, this role provides customer service support and shipping assistance. Other duties include administrative tasks such as filing, data entry, and scanning documents.
This position is a Daytime Shift.
We're looking for someone with great customer service and multi-tasking skills who is friendly, reliable, and willing to learn.
Pay & Benefits for Part-Time Customer Care Clerks:
Starting hourly rate of $17.45 and rates up to $19.70
Qualifications Summary:
Previous experience in the LTL industry is a plus but not required
Proficiency in MS Word and Excel (AS400 experience preferred)
Excellent verbal and written communication skills
Strong work ethic and good problem-solving skills
Capable of working under tight time constraints in a high volume environment with multiple priorities
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website . If you need an accommodation to apply, call the number on the website.
By submitting your information, you acknowledge that you have read our privacy policy available at www.estes-express.com/privacy-policy, and consent to receive communications from Estes Express Lines, including but not limited to email and SMS messaging. Message and data rates may apply.
Location: Denver, Colorado
Company DescriptionAt Estes Express Lines, we’ve long recognized the importance of our behind-the-wheel professionals. In fact, we were founded in 1931—in the midst of the Great Depression—as a one-man-one-truck operation. Today, Estes is the largest, privately held less-than-truckload (LTL) carrier in North America, with an employee base of more than 16,000 professionals and an increasingly newer fleet of nearly 7,100 tractors.

Over the last 85 years, our network has grown to more than 200 terminals plus coverage in all 50 states, the Caribbean, Canada and Mexico.

Why Choose Estes?
As an Estes driver, you can expect:

• Family-Friendly Schedules
• Competitive Pay and Incentives
• Comprehensive Benefits
• New Model Trucks with the Latest Safety Technology
• Training Opportunities for Career Growth
• Company Stability with over 200 Terminal Locations

Our mission at Estes is to deliver solutions that exceed our customers’ highest expectations. That’s why we believe in hiring and retaining the best talent. We’re looking for a variety of professionals—from mechanics, drivers, office personnel to dockworkers—to join our team.

For information about our career opportunities, please visit www.work4estes.com.
EOE/Vets/Disabled

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires accurately and efficiently operating the cash register, providing various services at the customer service counter, and maintaining security and control of all funds in the cash register.

Perform duties of floor monitor when one is not assigned to be on-duty. May be assigned to be the on-duty floor monitor. Perform the duties of cashier and bagger when appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 16 years of age.

PERSONAL SKILLS. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.

MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to calculate a discount % amount. Ability to perform these operations using units of American currency.

REASONING ABILITY. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, TRAINING. Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills.

PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to stand; walk; use hands to

finger, handle, or feel; reach with hands and arms; talk or hear; and smell. The individual is occasionally required to climb or balance and stoop, kneel, or crouch. The individual must regularly lift and/or move up to 25 pounds and reach from 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and color and depth perception.

WORK ENVIRONMENT. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is occasionally exposed to wet and/or humid
conditions and moving mechanical parts. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

Customer Service / Mail Clerk
**Volt is immediately hiring a Customer Service/Mail Clerk for a local organization**
Shift - Mon-Fri 7:00am-4:00pm or 8:00am-5:00pm
Pay for this position is $16-$17/hr DOE
The Customer Service/Mail Clerk Agent is responsible for processing reports, answering emails, and completing customer requests received via postal mail. This role ensures customers, both internal and external, are answered per contractual and process guidelines on a daily basis. This position requires collaboration between multiple department to resolve customer issues.
Responsibilities:

• Resolve customer account issues via email within the service level agreement
• Organize, update and maintain accurate customer files and correspondence files
• Receive, sort, and process all correspondence and ensure it gets to the proper departments for processing
• Process all customer and external requests received via postal mail or fax related to customer account activity; i.e., opt-out from marketing unsolicited offers, account verifications, direct deposit forms
• Identify opportunities for process improvements in customer service that lead to higher standard of service
• Special projects as assigned

Skills/Education/Experience:

• Must be proficient in MS Word
• High aptitude for resolving customer issues on a first call basis via written communications
• Excellent communication skills, both with written (proper grammar, spelling, and sentence structure) and verbal skills
• Ability to multi-task and work with minimal direct supervision, with an understanding of how to prioritize work load
• Must meet ongoing performance objectives for productivity, quality and resolution timeliness
• Positive / helpful attitude with both internal and external customers
• Bilingual/Spanish preferred
• Able to lift up to 25lbs
• Candidates selected must meet all pre-screening eligibility requirements

***Volt is hiring immediately***
***APPLY NOW***
Volt is an Equal Opportunity Employer