Customer Service Representative
Customer Service Associate Job In Fort Myers, FL
Client Service Representative
Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm in Fort Myers, FL is seeking to add a Client Service Representative to our team!
The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.
Job Description:
The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery.
Key Skills:
Strong organizational skills
Excellent communication; written and verbal
Attention to detail and accuracy
Proactive management style and consistent follow-through
Active Listening and Decision Making
Minimum Requirements:
Finance/associate's degree preferred
Financial Industry experience preferred
Experience with MS Office Suite and the ability to learn new software quickly
CRM experience
Responsibilities:
This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include:
Client Service
Assisting clients with overall maintenance of annuity accounts
Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc.
Filing death claims for deceased clients.
Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim.
Keeping databases updated with closed accounts, portfolio values, and general information.
Helping clients with online registrations for accessing accounts via Orien or directly through company website.
Respond to incoming and outgoing client inquiries by phone and email requests.
Running annual RMD report for eligible clients; ensuring required distributions are taken.
Act as liaison between clients and financial advisors when needed.
Meeting with clients if necessary.
Balance Sheet, completion, and Appointment Prep
Assign task provided by advisor dictations to staff
Administrative/ Misc.
Attend educational seminars and client events
Assist in training and development
Back Up for client operations specialist
Ensure all scheduled appointments are readily prepared for each financial advisor
Database maintenance
Hours
M-F 9am-5pm
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Basic Life Insurance
401(k)
PTO
Salary
To be discussed by the firm
Presented by Advisor Employee Services Thank you for your interest in the Client Service Representative role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Reservation Specialist
Customer Service Associate Job In Sanibel, FL
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Role Description
This is a full-time on-site role for a Reservation Specialist at Breakaway Vacation Properties located in Sanibel, FL. The Reservation Specialist will be responsible for managing reservations, communication with guests, providing exceptional customer service, driving sales, and participating in training activities.
Qualifications
Reservations, Communication, and Customer Service skills
Sales and Training skills
Experience in hospitality or property management
Strong organizational and time management skills
Ability to work in a fast-paced environment
Excellent problem-solving abilities
Proficiency in reservation software
Client Service Associate
Customer Service Associate Job In Fort Myers, FL
TalentWealth Recruiting, a boutique financial services recruiting firm, is recruiting for an exciting opportunity. An independent financial advisory practice with @$500M AUM in Fort Myers, FL is hiring a Client Service Associate to their growing team. The Client Service Associate is a very visible member of the team. With responsibility for delivering extraordinary client service, the Client Service Associate must be professional, caring, and genuinely interested in making other people feel special and loved.
Responsibilities & Activities:
Provide concierge-level customer service to our clients
Processes new accounts
Processes account transfers
Processes new contributions and redemptions
Processes beneficiary changes
Process distributions of cash and securities
Review and or place trades
Collect information and process insurance applications
Answer inbound phone calls
Knowledge, Skills & Abilities:
Requires:
Excellent interpersonal skills
Excellent attitude and an extraordinary client service orientation
A genuine interest in serving and caring for other people
Excellent organizational and time management skills
An ability to handle multiple tasks and operate in tight deadlines
Proficient use of Microsoft Office Word, and Excel
Ability to quickly adapt to proprietary computer systems and applications
3 - 5 years Significant experience in processing securities typically gained by working for a brokerage firm, trust company, financial planner or bank
FINRA Series 7, 63, and 65
Helpful:
Registered Principal
Licensed Life Insurance
Licensed Long-Term Care Insurance
Licensed Disability Insurance
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Service Associate Job In Fort Myers, FL
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Customer Experience Liaison
Customer Service Associate Job In Bradenton, FL
Del-Air is a leading provider of heating, air conditioning, plumbing and electrical services dedicated to delivering exceptional service and innovative products to our customers. With a commitment to excellence and safety, we strive to create a positive impact in the communities we serve.
Customer Service Agent
Customer Service Associate Job In Fort Myers, FL
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of
$16.60
per hour - plus, an exciting bonus plan that rewards your success.
YOUR ROLE AT SIXT
You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
You have a high school diploma or GED and at least 1 year of customer service experience
You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
You possess basic computer navigation skills and are familiar with Microsoft Office applications
You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Take advantage of a bonus plan based on performance
Access support whenever needed through our Employee Assistance Program
Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
AT&T Entry Level Customer Service Positions- $400 to $600 Weekly +
Customer Service Associate Job In Fort Myers, FL
NuView Connections is a premier marketing firm that specializes in in-store direct marketing campaigns for leaders in the consumer entertainment industry. Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. NuView Connections values teamwork within our agency and strives for good partnerships across all platforms.
Job Description
HIRING REPRESENTATIVES TO GET STARTED BEFORE 2016 ENDS
LOOKING TO HAVE NEW STAFF START IMMEDIATELY!
We are hiring entry level representatives, to be trained in customer service / public relations / sales / marketing and advertising, that are looking to get started immediately.
We provide PAID one-on-one training, as well as FT / PT positions that are ready to be filled.
**YOU WILL BE REPRESENTING SOME OF THE MAJOR BRANDS IN THE UNITED STATES
JOB REQUIREMENTS
• Ability to work cooperatively as part of a team and independently
• Interact with customers to provide top notch service.
• Excellent Communication Skills
• Access to reliable transportation
• Upbeat, energetic, positive personality!!!
APPLY TODAY TO SECURE A ONE-ON-ONE INTERVIEW
►► SEND US YOUR RESUME OR APPLICATION
•WRITE US ABOUT YOUR WORK EXPERIENCE IF YOU DON'T HAVE A RESUME
•MAKE SURE YOUR PHONE NUMBER IS INCLUDED!
►► OR CALL Mon - Fri 8:30am to 6:00pm & SPEAK WITH OUR HR STAFF TO BOOK YOUR INTERVIEW
CALL ************
A.M. and P.M. schedules available
Full Time or Part Time
We work with your class schedule!!
APPLY RIGHT NOW!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Success Representative
Customer Service Associate Job In Sarasota, FL
ABOUT US:
Quality Enclosures, Inc. manufactures the highest quality shower enclosures and tempered glass with unmatched customer service. Consisting of multiple tempering and manufacturing facilities throughout the eastern United States, Quality Enclosures is a family-owned and operated company devoted to our employees - YOU make us the best at what we do! The Quality Enclosure philosophy is “hire to retire” and we're excited to have you join our growing family.
POSITION SUMMARY:
The Customer Success Representative (CSR) position requires individuals who are experienced in managing customer relationships. This role goes beyond basic customer service and requires talented individuals with experience in building customer relationships, trust, and loyalty.
The CSR is responsible for interpreting customer-submitted drawings, entering configuration details into the order/quote entry system, and ensuring customer satisfaction from order entry through delivery. These responsibilities require intermediate computer skills and the ability to navigate several applications simultaneously. CSRs are required to efficiently manage large amounts of often sensitive or confidential information. CSRs are responsible for tracking, sorting, identifying, and interpreting data as well as providing the customer with suitable options and/or alternatives when items are out of stock or have long lead times. This requires gaining a thorough knowledge of the shower enclosure industry through previous work experience, on-the-job training, and the ability to learn and retain information.
PRIMARY RESPONSIBILITIES:
Translate customer data and accurately enter configurations into data entry system
Ensure all orders are entered on the day received, prior to cutoff
Work directly with customers to resolve any inconsistencies or questions related to orders
Proofread orders prior to submitting, ensuring data entry accuracy to minimize errors
Escalate orders that do not comply with our safety standard specifications to team lead
Interpret and enter a high volume of customer orders efficiently and accurately
Meet order and quote entry deadlines
Ensure all quotes are returned to customers within four business hours of receipt
Follow company guidelines and processes for data entry best practices
Provide feedback to improve or update documented processes and procedures
CUSTOMER RELATIONS:
Build solid customer relationships utilizing outstanding customer service skills
Understand your customer
Personalize your communication
Exceed customer's expectations
Communicate consistently and confidently
Create value for the customer
Build trust and loyalty
Professionally engage customers in both written and verbal communications to resolve issues related to customer orders, quotes, and deliveries
Assist customers with all inquiries, including order status, general questions, pricing, quoting, etc.
Escalate customer inquiries, as required, following proper protocol
Maintain ownership and accountability for customer issues through resolution
Attend all scheduled customer success training sessions
Actively participate in all team and company meetings
Share thoughts and ideas to improve customer relations and ensure the success and growth of our customers and the organization
Identify and share opportunities to improve processes and systems within the Customer Success Team
Document processes and best practices, and create SOPs and reports, as assigned
Work within a team environment with a focus on ensuring the success of the team, not the individual
EDUCATION, EXPERIENCE, & SKILLS REQUIRED:
High School Diploma or Equivalent
Experience in customer account management
Experience building customer relationships
Strong customer service skills
Professional and courteous attitude
Excellent written and verbal communication skills
Strong organizational skills
Ability to prioritize workload and meet deadlines
Ability to multitask and work independently
Ability to use logical thought processes to resolve issues and find alternative solutions
Ability to read and translate customer drawings related to shower enclosures
Mathematical skills including addition, subtraction, multiplication, division, fractions, and decimals are required
Proficiency with reading a tape measure
Intermediate experience with Microsoft Word, Excel, and Outlook
Technical background preferred, but not required
WORKING CONDITIONS:
This role is primarily indoors. Exposure to sharp and rapid equipment movement, sharp utensils & materials, harmful chemicals, and or solvents may occur if proper safety procedures are not followed. Use caution and stay clear of being exposed to the possibility of broken glass on the floor and in the air.
SAFETY:
The CSR works primarily indoors but may have exposure to warehouse and production areas. All employees should be aware when walking through warehouse areas there may be exposure to sharp and rapidly moving equipment, sharp tools, and materials. Caution must be used when walking through the warehouse and loading docks to stay clear of production workers. Proper PPE is required in the warehouse and production areas.
FAMILY PERKS:
Generous tier pay structure. We want you to learn, grow, and earn.
Paid holidays and time off. We want you to enjoy time with your first family.
Excellent benefit package and retirement plan. We want you to take care of yourself and plan for the future.
This includes but is not limited to, the duties and responsibilities noted above. The essential functions of this job description are not exhaustive and may be supplemented.
Quality Enclosures is an EOE / Drug-Free Workplace
Customer Service Agent
Customer Service Associate Job In Fort Myers, FL
Help us grow and improve our customer-focused team and become an integral member as a Customer Service Agent! We are on the HUNT for independent, motivated individuals who can adapt and manage their own process and workflow.
LEAP into a new and exciting career and turn your professional aspirations into a reality TODAY!
Our Customer Service Agents are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. If you are looking for a company to call home (not just any old job), look no further. The Stellar Promotions family is ready to welcome you with open arms into our supportive and energetic team of Customer Service Agents!
You will:
Enroll new clients
Drive customer loyalty and customer engagement
Resolve conflicts and listen to consumers without interrupting
Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
Upsell products to consumers to drive revenue and increase sales profitability
Communicate customer impact trends and concepts for improvement to sales account managers
We look for individuals who can:
Operate efficiently and productively, both independently and as a team
Recognize and resolve dilemmas in a timely manner
Thrive in a competitive team environment
Have impeccable attention to detail and suburb follow-through skills
Adapt to a variety of different people and personalities daily
We offer:
Team building nights, dinners, company-sponsored activities, and black tie events
National and International travel opportunities
Uncapped earning potential with bonuses and incentives
Exciting work atmosphere with friendly competition
Holidays off to spend with the family!
We prefer:
A high school degree or GED
Experience in customer service, retail, sales, or serving
A flexible schedule
#LI-Onsite
Sales Rep/Customer service
Customer Service Associate Job In Fort Myers, FL
Join Our Team Growing Team in Ft. Meyers FL!
We are looking for dynamic and motivated individuals to join our team as a Customer Service/Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales to help us achieve our goals.
Key Responsibilities:
Provide excellent customer service to all clients and customers
Assist customers with inquiries, concerns, and product information
Process sales transactions accurately and efficiently
Meet and exceed sales targets
Build strong relationships with customers to drive repeat business
Maintain a clean and organized work appearance
Stay up-to-date on product knowledge and industry trends
Qualifications:
Previous experience in customer service and sales is preferred but not required
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills
Positive attitude and a willingness to learn
Ability to work independently and as part of a team
If you are passionate about providing outstanding customer service, enjoy interacting with people, and thrive in a sales environment, we want to hear from you!
$500 fast start bonus based on production
*Ask about our 3-6 month Management training Program
Retail and Nursery Associate
Customer Service Associate Job In North Fort Myers, FL
At ECHO, we are dedicated to empowering smallholder farmers and communities through sustainable agricultural solutions. As a Retail and Nursery Associate at the Welcome & Resource Center, you will play a key role in supporting our mission by assisting guests, sharing knowledge about our resources, facilitating sales, and ensuring a welcoming and engaging experience. This role involves a variety of responsibilities, including retail operations, guest services, and nursery care. Your passion for plants, hospitality, and community empowerment will contribute to our global efforts in combating hunger and improving lives.
SUMMARY
The Retail and Nursery Associate is responsible for providing an outstanding guest experience, upholding ECHO's mission and core values, facilitating sales transactions, and supporting the operations and maintenance of the Welcome & Resource Center, nursery, and front office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcome & Resource Center
Welcome and greet guests warmly, ensuring a positive first impression.
Answer incoming calls, provide appropriate responses, and route calls as necessary.
Ensure a high level of guest experience by assisting visitors and responding to inquiries.
Assess guest needs and provide knowledgeable recommendations on available resources.
Be proactive in promoting sales, advertising, and utilizing marketing techniques to enhance engagement.
Process sales and returns accurately and efficiently.
Maintain a fully stocked, organized, and clean sales floor.
Fulfill online Resource Center and phone orders promptly.
Assist with the annual Resource Center/nursery inventory audit.
Receive and sort incoming mail; assist staff with postage as needed.
Facilitate ECHO tours by welcoming guests, collecting payments, and processing registration forms.
Perform other duties as assigned.
Nursery (under the direction of the Nursery Manager)
Assist guests by providing accurate information about plant characteristics and care.
Help guests select appropriate plants based on their region and environmental conditions.
Offer solutions for plant care challenges to promote guest success.
Identify common pests and diseases and recommend effective control measures.
Maintain plants in a salable condition through proper watering, fertilization, pruning, and pest control.
Design and maintain aesthetically pleasing plant displays.
Create and maintain accurate plant labels to ensure inventory accuracy.
Receive and process plant orders.
Regularly inspect plants for damage, disease, or infestations.
Remove unsalable or diseased plants and adjust inventory accordingly.
Apply pest and disease control measures as needed, following appropriate training.
Maintain herbs and vegetable plants through proper care techniques.
Work with volunteers to provide meaningful experiences while maintaining the nursery and landscape.
Assist with landscaping maintenance around the nursery.
Perform other duties as assigned.
QUALIFICATIONS
Must subscribe to the ECHO Statement of Faith or Apostle's Creed and embody ECHO's core values.
Ability to use or learn basic computer systems.
Strong interpersonal and communication skills, including the ability to read, write, and respond professionally to guests, peers, and management.
Ability to multitask while maintaining a guest-focused and flexible approach.
Enthusiastic, friendly, and energetic with a commitment to excellent guest experience.
Availability to work some weekends.
ORGANIZATIONAL RELATIONSHIPS
Positions directly supervised: None
Positions indirectly supervised: None
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent (GED) required.
Previous experience in retail, sales, guest services, or cash handling preferred.
Horticultural knowledge or experience (e.g., plant nursery, landscaping, or gardening) preferred.
Knowledge of and/or interest in tropical plants.
WORK ENVIRONMENT
This position involves both indoor and outdoor work. Weather conditions may include heat, rain, and wind. The general environment is typically quiet but may become fast-paced due to urgent tasks and deadlines. The role requires the ability to handle pressure constructively and be flexible with business needs.
PHYSICAL REQUIREMENTS
Employees must meet the following physical requirements to successfully perform job duties:
Stand for at least two consecutive hours.
Walk, use hands, talk, and hear regularly.
Perform fine motor tasks such as typing and using a computer mouse or telephone.
Reach with hands and arms frequently.
Sit, stoop, kneel, and crouch occasionally.
Lift and/or move up to 50 pounds occasionally.
Maintain visual acuity for close and distant vision, peripheral vision, depth perception, and focus adjustments.
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time position. Workdays and hours may vary based on business needs.
TRAVEL:
None.
OTHER DUTIES:
This job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may be modified at any time with or without notice.
AAP/EEO STATEMENT:
ECHO is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner.
In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status, genetic information, or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job.
ECHO is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. ECHO's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations and permits them to give employment practice preference to members of their own religious beliefs.
Branch Customer Representative
Customer Service Associate Job In Cape Coral, FL
Starting Pay: $20.00 Incentive raises earned for learning key skills! Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation Position Type: Full Time
The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position.
Responsibilities
* Greet and welcome members to the credit union branch providing excellent member service throughout interactions
* Identify ways to improve members' financial life
* Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs
* Provide answers to members' questions
* Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party
* Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders
* Assess membership eligibility by interviewing prospective members
* Maintain knowledge of Suncoast Credit Union products and services, including features and benefits
* Open deposit account
* Perform account changes, reconciliations, and error resolution
* Implement credit union policies and procedures regarding teller transactions
* Verify deposits, withdrawals, loan payments, and account balance amounts
* Obtain proper identification and endorsements
* Verify signatures, maintain proper check approval and cash drawer limits
* Balance cash drawer at the end of day
* Maintain an accurate teller balancing record
* Secure negotiable items and confidential records
* Assist with servicing ATM, night drop vault, coin machine, and CDM
Qualifications
* High school diploma or equivalent
* 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience)
* General math proficiency to balance cash drawer, audit own work, and reconcile accounts
* Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
* Must be able to maintain a high level of confidentiality
Skills
* Customer Service
* Data Science
* Sales
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours.
Safe Act Statement
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
Responsibilities
* Greet and welcome members to the credit union branch providing excellent member service throughout interactions
* Identify ways to improve members' financial life
* Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs
* Provide answers to members' questions
* Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party
* Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders
* Assess membership eligibility by interviewing prospective members
* Maintain knowledge of Suncoast Credit Union products and services, including features and benefits
* Open deposit account
* Perform account changes, reconciliations, and error resolution
* Implement credit union policies and procedures regarding teller transactions
* Verify deposits, withdrawals, loan payments, and account balance amounts
* Obtain proper identification and endorsements
* Verify signatures, maintain proper check approval and cash drawer limits
* Balance cash drawer at the end of day
* Maintain an accurate teller balancing record
* Secure negotiable items and confidential records
* Assist with servicing ATM, night drop vault, coin machine, and CDM
Qualifications
* High school diploma or equivalent
* 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience)
* General math proficiency to balance cash drawer, audit own work, and reconcile accounts
* Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
* Must be able to maintain a high level of confidentiality
Skills
* Customer Service
* Data Science
* Sales
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours.
Safe Act Statement
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
Client Engagement Specialist
Customer Service Associate Job In North Port, FL
EarthBalance is a 100% employee-owned environmental restoration company whose success is based on strong client relationships and delivering high quality solutions. EarthBalance improves natural areas and provides environmental services that benefit wildlife and outdoor recreation for the public.
We are looking for a proactive and dynamic professional to join our team as a Client Engagement Specialist. This role is essential to our business expansion efforts and to meet our existing and new client expectations. Your primary focus will be to generate leads with both new and existing clients, helping to broaden our business base. You will work with our external marketing team to assist with identifying the marketing materials needed. You will also coordinate with Operations staff, including Project Managers/Estimators by bringing in leads for potential projects. The ideal candidate will represent EarthBalance with the utmost integrity, promoting our long-term best interests and reinforcing our commitment to excellence.
Love of the outdoors and recreation in natural areas is a plus.
Duties:
Conference Representation & Follow-Up: Attend industry conferences to represent the company, network with potential and existing clients, and identify business opportunities. Follow up on leads and convert them into actionable opportunities.
Client Relationship Management: Build and maintain relationships with current clients, inquire about their satisfaction and identify opportunities for additional services.
Business Development: Actively engage with existing clients and research budgets to uncover new business opportunities and drive revenue growth.
Reporting & Collaboration: Maintain accurate records of client interactions and opportunities. Collaborate closely with various team members to align on client needs and deliver tailored solutions.
Role Requirements:
· College Degree or minimum of 5 years' experience in business development, sales, or marketing.
· The ability to travel extensively to and from clients and job sites throughout the day, with overnight stays of up to five days to attend conferences and workshops.
Valid driver's license in the state of Florida and clean driving record.
Minimum of 5 years' experience with Microsoft Office, especially with PowerPoint and Outlook.
Benefits:
EarthBalance offers competitive pay and benefits including:
Employee Stock Ownership Plan (a company-sponsored pension)
Health insurance
Dental insurance
Vision insurance
Free short and long-term disability
Free life insurance
401(k) plan with employer match
2 weeks of paid vacation on your first year
1 week of paid sick leave on your first year
Paid holidays
Company vehicle
Paid professional memberships
Work Environment:
Although most of the duties of this position will be performed in office settings, you will be expected to drive to and from client job sites.
Regularly, you will be moving through uneven terrain at client job sites or plant nurseries and exposed to outdoor weather conditions, fumes, and/or airborne particles. The noise level is usually low to moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Equal Employment Opportunity (EEO):
EarthBalance is an Equal Employment Opportunity employer. To give equal employment and advancement opportunities to all people, we make employment decisions at the Company based on each person's performance, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other characteristic protected by law.
Entry Level Customer Service
Customer Service Associate Job In Port Charlotte, FL
Every great company was established by stumbling upon a genius idea that resolves a MASSIVE common problem, and that is precisely how Legacy Solar became established. Our motto is “the customer always comes first”. With this motto in mind, our wide variety of solar options never disappoints. Our Entry Level Customer Service Representative team advocates for our consumers to ensure they receive the best value available in-home solar solutions. Our mission is to accommodate our customers with an unprecedented guarantee of satisfaction and service. Without the drive and ambition of our Entry Level Customer Service Representatives our goals would be far out of reach.
Legacy Solar is family-owned and operated with multiple locations in the state. We treat every customer and team member like they are family. Creating a culture surrounded by diversity and motivated individuals with one common goal in mind, to the BEST solar alternative for our local communities, is the root of our immense success over the years. We give our Entry Level Customer Service Representatives the tools they need to flourish professionally and personally. Becoming stagnant is not an option with Legacy Solar. We encourage all of our staff members to push themselves to their full potential and guide them every step of the way. Our Management team does an impeccable job at supporting, motivating, and developing our Entry Level Customer Service Representatives into future industry leaders.
Why Choose Us?
Become dedicated clean energy and solar connoisseur
Complete training and mentorship from some of the top solar professionals in the nation
Uncapped potential to advance within the company into management positions
Incentives and non-monetary bonuses for top performance, including giveaways, prizes, and incentives you can't pass up
Holiday closures to spend quality time with family and friends
Complete support team that will train and develop you based on your unique learning style
All necessary tools to perform your job at the highest level
Base Salary is $600/week + Uncapped Commission. First-year on target earnings $50,000-$80,000 and higher-performing and experienced employees will earn $80,000+
Entry Level Customer Service Representative Daily Responsibilities:
Become an expert in renewable energy and solar alternatives by attending training classes and webinars
Network with top solar industry leaders and look for opportunities for engagement to improve skills and expand client base
Educate potential and existing customers on clean energy solutions and ways to save money while making our environment a cleaner and more sustainable place
Confidently discuss options and set up appointments for our Outside Sales team to close contracts with ease
Participate in company led events to generate sales, spread awareness, and formulate new client relationships
Qualification We Are looking In A Customer Service Representative:
Previous customer service, sales, or solar experience preferred
Must be a self-motivated “go-getter” as well as thrive in a team environment
Ability to manage workflow in a high-energy atmosphere while effectively multitasking
Excellent customer engagement and active listening skills
Ability to engage any customer in conversation and build rapport
Regular, reliable, and predictable attendance is a MUST!
Ability to work well with others in a collaborative team environment as well as independently
Ability to communicate with different departments in a professional and efficient manner
Confident, ambitious, and willing to go above and beyond for our customers and our initiative to make the environment more sustainable!
Sales Department Appointment Setter & Customer Service Agent
Customer Service Associate Job In Fort Myers, FL
Sam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members.
We are in need of two to three appointment setters/customer service agents.
Responsibilities may include, but are not limited to:
- Calling customers to set sales appointments
- Answering emails in a timely manner
- Following up on customer inquiries
- Answering incoming sales phone calls
- Working with the BDC manager
- Communication with the sales team Ideal Candidates: - Team Player- Phone etiquette experience - Customer service background
- Great communicator
Sam Galloway offers competitive pay and a generous employee benefits program.
Benefits include:
PTO
Health Insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Optional Additional Life Insurance
STD Insurance
LTD Insurance
Accidental Insurance
Critical Illness Insurance
Client Success Specialist
Customer Service Associate Job In Fort Myers, FL
div class="job-preview-details" divpbr//pp In the Client Success Specialist role, you will be responsible for servicing and maintaining client relationships with a nationwide customer base using a consultative approach. You will directly support the salesforce by executing the necessary processes to deliver marketing data-related services and information to clients. This is not the typical customer service role; the ability to learn and manage complex information and use a variety of internal and external systems will be vital to your success./ppbr//pp We have an energetic, fast-paced, and highly collaborative working environment. This is an incredible opportunity for someone who wants to grow their career in customer service and/or sales. /ppbr//ppstrong Responsibilities/strong/pulli Process internal/external service requests./lili Deliver on-time, error-free execution of client requests./lili Utilize a multitude of marketing data platforms and systems. /lili Manage workflow in a timely, efficient manner./lili Ensure the accuracy and completion of client projects./lili Achieve monthly team and individual productivity goals./lili Assist in the achievement of divisional revenue goals./li/ul/div
div class="job-listing-header"Requirements/div
div data-bind="html: Job.Requirements"ulli Prior customer service experience and a commitment to exceeding customer expectations; preferably in a consultative setting./lili Intermediate to advanced Microsoft Excel knowledge; this is extremely necessary as it serves as the foundation to many of our proprietary data-processing tools and web interfaces. Advanced skills in working with complex spreadsheets and data formulas are preferred./lili Strong attention to detail and ability to multitask./lili Skills in planning, prioritizing, and adapting within a fast-paced environment; maintaining a high level of organizational skills, efficient follow-through, and a high sense of accountability./lili Strong written and oral communication skills; necessary to provide support to both internal teams and clients. /lili Ability to work well independently as well as in a collaborative team environment./lili High school diploma or equivalent required; B.A./B.S. in Advertising, Marketing, or Business preferred./li/ulpbr//ppstrong About the Organization/strong/ppbr//pp AccuData Integrated Marketing, a em Deep Sync/em brand, has been a proud member of the Southwest Florida business community for more than 30 years and was recognized in 2022 as a Best Place to Work. The culture of the Ft. Myers office is fun and engaging, and includes a variety of team-building activities throughout the month, including cornhole and ping pong tournaments, team trivia contests, social happy hours, and regular visits by the area's best food trucks./ppbr//pp Leveraging our 35-year foundation of compiling direct mail-grade datasets, em Deep Sync/em develops data-first technologies that power marketing, measurement, AI, and business intelligence for agencies and brands with our fully deterministic identity graph, privacy-first audiences, comprehensive data solutions, and integrations with leading platforms and cloud providers./ppbr//ppbr//ppstrong Benefits/strong/pulli Paid Flexible Time Off and Paid Holidays/lili Medical/Vision/Dental Insurance, Voluntary Life amp; ADamp;D Insurance, Short-Term amp; Long-Term Disability, Critical Illness amp; Accident Insurance /lili 401(k) with employer matching/li/ulpbr//ppstrong Equal Opportunity Employer/strong/ppbr//ppbr//p/div
/div
Reservations Agent
Customer Service Associate Job In Captiva, FL
Join the Team at South Seas as a Reservations Agent!
Are you a detail-oriented people person who loves creating memorable guest experiences? As a Reservations Agent at South Seas, you'll be the friendly voice assisting guests, travel agents, and partners with reservations, inquiries, and special requests. From managing bookings to maintaining accurate records and supporting our front desk team, you'll be an integral part of ensuring seamless stays. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want you on our team! Apply now and help guests start their dream vacations.
We offer a very competitive salary and generous benefits including:
Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Company:
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
POSITION OVERVIEW
Responsible for performing a variety of duties related to property reservations; responds to communications from guests, travel agents, and referral networks concerning reservations; creates and maintains reservation records and promptly processes any cancellations and modifications.
ESSENTIAL FUNCTIONS
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
- Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations based on their preferences and needs.
-Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity.
-Process reservations by email, telephone, fax or central reservation systems referral.
-Maintains reservations records; prepares and distributes notifications of confirmation; processes advance deposits on reservations.
-Supply availability, pricing information and booking instructions to wholesalers, and travel partners.
-Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.
- Thorough knowledge of all hotels' layouts, room locations, room types, as well as hotel services, features, and hours of operation.
- Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management.
-Maintains awareness of the selling status, rates, and benefits of all packages plans; communicates policy on guaranteed reservations and no-shows.
-Communicates reservation information to the front desk and provides support to front desk staff which may include high-level education on reservations-related tasks and training from time to time.
-Tracks future room availability on the basis of reservations.
-Maintains accurate records and files related to the areas of assignment.
-Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
-Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
- Participate in department and company meetings and functions.
POSITION REQUIREMENTS
High School Diploma/GED; AND one (1) year of resort operations support experience; OR an equivalent combination of education, training, and experience.
Must be proficient in Office 360, and be able to keystroke at 50 wpm, without error.
WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS
Must be able to work in a fast paced, deadline driven environment.
Mobility to work in an office setting, use standard office equipment.
Stamina to sit for extended periods of time.
Strength to lift and carry up to 20 pounds.
Vision to read printed materials and computer screens with dexterity to utilize computer equipment.
Hearing and clear speech to communicate in person or over the telephone.
Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.
Flexible schedule: days and times may vary based on need, this is not a remote position.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Retail Associate - Volcom
Customer Service Associate Job In Ellenton, FL
From boutique-brand culture to big-box retail, Liberated Brands thinks differently and has global scale servicing over 60+ countries. With over three decades of experience in brand-building, we are enhancing what a full-service license model can look like. We focus on the fundamentals of designing, producing, distributing, and marketing our brands and products, but always leave room for the x-factors to lead the way. Our expertise spans all sales channels, from direct-to-consumer to specialty wholesale and everything in between, both physical and digital. This Liberated approach creates a unique and powerful balance between brand-culture and sustainable growth. Join us and experience the benefits of being truly Liberated.
What you'll do:
•Actively help and engage with customers' needs
•Drive sales and build relationships with customers
•Represent the brand with actions and knowledge of products
•Bring your passion for the brand, snowboarding, skateboarding, surfing, or the action sports industry into the store environment to connect and build relationships with customers
•Complete customer transactions in a timely and accurate manner
•Inform customers of current sales and promotions
•Merchandise men's, women's, and kid's clothing and accessories
•Maintain floor appearance by receiving, checking, and shelving merchandise
•Maintain store cleanliness by keeping areas organized and uncluttered
•Collaborate with your team to complete assigned tasks
•Contribute to a fun, organized, and efficient environment
•Perform other duties as assigned
What you'll need:
•Flexible schedule and able to work days, nights, weekends and holidays
•Previous retail/sales experience preferred
•Familiarity with the brand and action sports industry
•Interpersonal, customer service, and basic math skills
•Be an effective team player
•Strong ethical behavior
Perks:
•Discounted merch
•Fun work environment & team
•401k with employer match (based on eligibility)
Job Requirements:
•Ability to transport and position a minimum of 10 lbs
•Ability to constantly move within the store and backroom
•Ability to stand (or remain in a stationary position) for long periods of time
•Great communication with customers, store team, and corporate (in-person, phone, and email)
•Ability to accurately process cash transactions, including basic math/counting skills
Liberated Brands is committed to fair and equitable compensation practices. The pay range for this role will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate's relevant work experience, skill set, certifications, and specific work location.
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.
If you are unable to complete this application due to a disability, please contact Customer Service to ask for an accommodation or an alternative application process: **************** or ADAaccommodations@liberatedbrands.com.
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Service Associate Job In Sarasota, FL
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Customer Experience Liaison
Customer Service Associate Job In Bradenton, FL
Del-Air is a leading provider of heating, air conditioning, plumbing and electrical services dedicated to delivering exceptional service and innovative products to our customers. With a commitment to excellence and safety, we strive to create a positive impact in the communities we serve.
We are seeking a dynamic and experienced Customer Experience Liaison to join our team. In this role, the Customer Experience Liaison will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Collaborate with various Internal Team Members to provide efficient and effective resolution of Customer Concerns.
What We Offer:
Competitive compensation package with Daily Pay options.
Opportunities for professional growth and advancement within a dynamic team environment.
Comprehensive benefits package, including:
Company Paid Life Insurance
Company Paid Telehealth Program - MDLIVE
401k Retirement Plan w/ Employer Match
Medical, Dental, and Vision Plans
Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.)
And more…
Corporate Wellness & Safety Programs
Referral Bonus Program
A supportive and collaborative work culture where your contributions are valued and recognized.
What You'll Do:
Answer phones, schedule customers for service visits and assist customers with any/all inquiries. Provide focused, informed communication with confirmation of accuracy while setting and delivering expectations.
Provide customer service relating to contract sales, sales promotions, and Del- offers.
Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
Setup maintenance contract or extended warranties in the Del-Air computer database.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans etc.
Ensure that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Follow location initiatives and proactively inform and educate customers.
Make recommendations and in some cases develop improvement plans in response to customer surveys.