SALES ASSOCIATE in GALVA, KS S25662
Customer Service Associate Job 31 miles from Salina
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Unload trucks.
Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.
Build merchandise displays.
Stock merchandise; rotate and face merchandise on shelves.
Restock recovered merchandise.
Assist customers by locating merchandise.
Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
Comply with company policies and procedures.
Greet customers.
Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
Collect payment from customer and make change.
Assist with ordering merchandise using hand-held scanners, as needed.
Clean front end of store and help set up sidewalk displays when necessary.
Qualifications
KNOWLEDGE and SKILLS:
Effective interpersonal and oral communication skills.
Understanding of safety policies and practices.
Ability to read and follow plan-o-gram and merchandise presentation guidance.
Knowledge of basic cash handling procedures.
Basic mathematical skills.
Ability to perform IBM cash register functions.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent preferred.
WORKING CONDITIONS
Frequent walking and standing
Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
Occasional climbing (using step ladder) up to heights of six feet
Fast-paced environment; moderate noise level
Occasional exposure to outside weather conditions
Relocation assistance is not available for this position.
Dollar General Corporation is an equal opportunity employer.
Customer Service Agent
Customer Service Associate Job 21 miles from Salina
Job Details Entry Corporate Facility - Minneapolis, KS Full Time $20.50 - $25.50 Hourly 1st Shift Customer ServiceDescription
Customer Service Agent Compensation: $20.50-25.50/hr + up to $3,000 in annual bonuses
Learn E-Commerce & Customer Care Functions in an Industrial Distribution Environment
Huyett is a master distributor and manufacturer of industrial fasteners with an ambitious growth strategy. We are seeking energetic, action-oriented people who like working with others to solve problems. Your core responsibility in this role will be to provide high-quality care to customers across the globe with accurate product information and order quotations. The benefits and perks of this opportunity include:
NO cold calling.
NO nights, holidays or weekends.
Comprehensive Training from knowledgeable, friendly peers invested in your success.
Tri-annual profit sharing bonuses on top of regular pay.
401(k), with a generous employer match and a year-one full vestment.
Full benefits, including a free health insurance option for non-tobacco users.
Best-in-class Company Fitness Facility.
Generous paid-time-off policies, including paid holidays, bereavement, and parental leave.
A Great culture with respectful teammates.
Supportive managerial feedback.
This is a business-to-business sales environment, so customers are pleasant and professional. Building relationships is an essential and rewarding part of the job. This position has career development potential to move into more complex layers of Inside Sales functions, such as: Key Accounts, Strategic Quotes, Sales Engineering, or managerial roles. This is an excellent opportunity for an either entry-level candidate, or experienced customer support professional.
Qualifications
The ideal qualifications are:
Ambition to learn and elevate your knowledge and skills.
Strong attention to detail and oral/written communication skills.
The ability to work at a fast pace to serve our customers in an accurate, complete, and timely manner.
Work Environment: Office setting with friendly, out-going, team-oriented staff. Candidates should anticipate a very fast-paced, productive work environment.
EEOE: Huyett is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
To Learn More About Huyett:
See ************** to learn about the company's products, services and commercial offerings
Sales Associate- Training Provided!
Customer Service Associate Job In Salina, KS
An Optical Technician will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patient wants and needs and selling to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Able to operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders using current process
Acknowledge patients in a friendly, approachable way that invites them into the office
Maintain frame standards with cleaning, organization, full and well-presented areas
Follow all protocols to keep Frame inventory accurate
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3: Patient Population Served
Team members will work with patients of all ages, races, and genders.
SECTION 4: Education, Licensure & Certification Requirements
High school diploma or GED required.
Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.
ABO and NCLE certifications preferred, but not required.
SECTION 5: Experience Requirements
Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Associates Degree preferred
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States
SECTION 6: Knowledge, Skills and Abilities Requirements
Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable
Favorable result on Background check
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support need
Able to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematics
Basic to intermediate computer skills
Proficiency with Microsoft Excel, Word, and Outlook
Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 7: Supervisory Responsibilities
This position has no supervisory responsibilities.
SECTION 8: Physical Demands
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements % of Time LBS
Bending 25
Carrying 25 ≤ 25
Climbing 5
Driving 10
Grasping 100
Hearing 100
Lifting 10 ≤ 25
Pulling 10 ≤ 25
Pushing 10 ≤ 25
Reaching 50
Sitting 50
Standing 50
Vision - close/distance 100
Vision - color vision 100
Vision - depth perception 100
Vision - peripheral vision 100
Vision - ability to adjust focus 100
Stooping 25
Walking 75
Writing/Typing 100
Speaking 100
Fine Motor Skills 100
Use of Hands 100
Other (please describe)
Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: Regularly uses telephone, computer, fax, printer and copier. May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer/autorefractor; phoropter; visual acuity measuring; retinal camera; corneal topography unit; or retinoscope. Other equipment may be used as needed. Must be able to work with precise tools and equipment; must have dexterity to use these items correctly and safely. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Customer Service Specialist PT (Energy) - Minneapolis, KS
Customer Service Associate Job 21 miles from Salina
PURPOSE
As an Energy CSS at Central Valley Ag, you will be responsible for general accounting, finance, petroleum systems and related functions of the Energy Department, both internally and with other departments, to ensure that the department financials are correct and timely. You will also be performing data entry, answering phones, filing documents, providing high level customer support and providing the customer with knowledge of our products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepares weekly and monthly internal financial statements and management reports as directed.
Performs inventory tracking, reconciliations, and monitors inventory controls.
Analyzes business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
Offers advice on the purchase or sale of petroleum products.
Records transactions accurately and keep clients informed about transactions.
Arranges for the transportation or storage of purchased petroleum products.
Locates and notifies customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
Provides staff and users with assistance solving petroleum system related problems, such as malfunctions and program problems.
Provides customer service in a timely manner via telephone, email, or face to face interaction.
Coordinates and links petroleum systems within the organization to increase compatibility so information can be shared.
Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
Files applicable regulatory reports as required by state and federal governmental agencies.
Schedules/dispatches petroleum drivers to appropriate locations, according to customer requests, specifications or needs.
Acts as a liaison between customers and management in order to enhance the overall customer experience.
Comply with current Central Valley Ag credit policies.
Maintains and promotes a safe work environment.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory roles with the position
REQUIRED SKILLS AND KNOWLEDGE
Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
To consistently meet internal and external deadlines.
Strong competencies in computer applications including Microsoft products.
Follows through with commitments and can be counted on to meet deadlines.
Maintains a positive attitude.
Actively looks for ways to help customers.
Completes work in a timely manner with a high level of accuracy.
Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone.
We value the highest ethical standard-our word is our bond.
Can plan, prioritize, organize, and manage resources in order to accomplish jobs within the defined timetable.
Ability to multi-task several assignments simultaneously and establish job priorities.
Works well with others to achieve a common goal.
Central Valley Ag Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting ****************
EOE race/color/sex/sexual orientation/gender identity/disability/veteran
Stay in touch with us on: LinkedIn, Facebook, Twitter, Instagram, and Pinterest
Updated: March 2022
Location: Minneapolis, KS
Ag Customer Service Representative
Customer Service Associate Job 22 miles from Salina
Job Purpose
Handles all incoming customer service issues; handles warranty and reships from the web orders; as well as helps troubleshoot and give technical help to customers when needed. Manages a high volume of phone calls; sells and services new and existing accounts; gathers information accurately from customers while treating them with the highest level of respect; provides customers with product information to assist them in purchasing decisions; recommends additional products or services to meet customer needs; identifies and pursues prospective customers.
Essential Functions
Answers incoming customer service calls for new, remanufactured parts and used parts. Gathers all information necessary for resolution of transactions
Relays appropriate information to manager and supporting departments.
Assists counter customers, including providing information regarding products, billing, repair, collections, and other types of inquiries.
Follows up with customers in a timely manner after inquiries to close sales.
Checks open orders daily, research orders not processed and resolves any issues in a timely manner.
Assists with customer warranty issues, to include connection with the customer to identify the issue, reviewing the policy, resolving simple cases, or escalating the decision to the Sales Manager, if they cannot clearly assist.
Manages online orders, including problematic online orders, for parts by connecting with the customer, identifying the issue, refunding the incorrect part, and ordering the correct part.
Conducts themselves as professionals in appearance, language, attitude, etc. To promote a favorable image of the company.
Customer Service Functions
Submit corrections for catalog, web, and eBay. (Parts descriptions, serial splits, eBay items that we do not have access to especially overhaul kits that have discontinued parts)
Accounting Support
Supports the collection of past due accounts and COD's.
Assists with discrepancies on customer accounts.
Develop Sales Knowledge
Attends and participates in sales meetings.
Other Duties
Assists with special Projects, as requested.
Knowledge and Experience
High school diploma or equivalent; three to five years previous work experience with significant customer contact with at least two years previous sales experience or equivalent combination of education and experience.
Basic mechanical knowledge.
Communication and Reading Skills
Excellent verbal communication skills with the ability to effectively present information and respond to questions from customers, co-workers, and management including the ability to give instructions, speak clearly, effectively, and professionally in positive and negative situations.
Ability to read and interpret documents such as policies, procedures, specifications, and routine business documentation.
Exceptional telephone skills, including the ability to build rapport and to read the customer over the phone.
Cognitive Abilities: Reasoning, Problem Solving, Analysis
Ability to make good decisions, including exhibiting sound and accurate judgment; supporting and explaining reasoning for decisions; including the appropriate people in decision-making process; making timely decisions; and identifying when issues should be referred to appropriate management.
Interpersonal Skills
Excellent customer service skills with the ability to develop and maintain strong working relationships with customers; co-workers, and management; the ability to respond promptly to customer needs and requests for services and assistance; and ability to meet commitments.
Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team atmosphere.
Ability to manage conflict
Ability to manage difficult or emotional customer situations; involve management before situation escalates; respond promptly to needs and solicit feedback to improve service.
Performance expectations
Completes all required reporting and administrative functions timely. (in CRM)
Abilene Machine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Specialist PT (Energy) - Minneapolis, KS
Customer Service Associate Job 21 miles from Salina
PURPOSE
As an Energy CSS at Central Valley Ag, you will be responsible for general accounting, finance, petroleum systems and related functions of the Energy Department, both internally and with other departments, to ensure that the department financials are correct and timely. You will also be performing data entry, answering phones, filing documents, providing high level customer support and providing the customer with knowledge of our products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepares weekly and monthly internal financial statements and management reports as directed.
Performs inventory tracking, reconciliations, and monitors inventory controls.
Analyzes business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
Offers advice on the purchase or sale of petroleum products.
Records transactions accurately and keep clients informed about transactions.
Arranges for the transportation or storage of purchased petroleum products.
Locates and notifies customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
Provides staff and users with assistance solving petroleum system related problems, such as malfunctions and program problems.
Provides customer service in a timely manner via telephone, email, or face to face interaction.
Coordinates and links petroleum systems within the organization to increase compatibility so information can be shared.
Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
Files applicable regulatory reports as required by state and federal governmental agencies.
Schedules/dispatches petroleum drivers to appropriate locations, according to customer requests, specifications or needs.
Acts as a liaison between customers and management in order to enhance the overall customer experience.
Comply with current Central Valley Ag credit policies.
Maintains and promotes a safe work environment.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory roles with the position
REQUIRED SKILLS AND KNOWLEDGE
Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
To consistently meet internal and external deadlines.
Strong competencies in computer applications including Microsoft products.
Follows through with commitments and can be counted on to meet deadlines.
Maintains a positive attitude.
Actively looks for ways to help customers.
Completes work in a timely manner with a high level of accuracy.
Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone.
We value the highest ethical standard-our word is our bond.
Can plan, prioritize, organize, and manage resources in order to accomplish jobs within the defined timetable.
Ability to multi-task several assignments simultaneously and establish job priorities.
Works well with others to achieve a common goal.
Central Valley Ag Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting ****************
EOE race/color/sex/sexual orientation/gender identity/disability/veteran
Stay in touch with us on: LinkedIn, Facebook, Twitter, Instagram, and Pinterest
Updated: March 2022
Location: Minneapolis, KS
Customer Care Center Training & Development Specialist
Customer Service Associate Job In Salina, KS
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of Customer Care Center Training & Development Specialist in Salina, KS! The Customer Care Center Training & Development Specialist participates in and delivers training for all Customer Care employees using blended learning, classroom learning and virtual learning. They will determine training objectives and curriculum including outlines, handouts, tests, and exercises. Reviewing work instructions and updating as changes are needed. This position will work with minimal supervision and is required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Qualified candidates should have excellent verbal and written communication skills, be willing to travel, and work flexible hours.
Create a positive work environment.
Create training materials, work instructions, and training schedules.
Collaborate with leadership to identify training needs to include but not limited to refresher trainings and schedule appropriate training sessions for employees.
Maintain a database of all training materials, staff training that exists, and updates as necessary.
Participate in continuing education, roll out of new applications/platforms, upgrades to existing applications/platforms.
Communicate effectively with Customer Care and Management.
Perform special projects as requested.
Maintain a working knowledge of Customer Care by taking calls in queue. The amount of time in queue will be set by goals.
Education/Experience Preferred:
High School diploma or equivalent.
Two years banking experience/knowledge or equivalent combination of related work.
Must work with minimal supervision and show initiative.
Pay is dependent on knowledge, skills, abilities, experience and location.
Sunflower Bank Benefits
Employees enjoy outstanding benefits, including:
401(k) Plan with 6% Match
Health/Dental/Vision Insurance
Company-paid Life Insurance
Tuition Reimbursement
Fitness Reimbursement
Paid Time Off
Volunteer Leave
Paid Holidays
Plus many more employee perks & incentives!
People choose to “bank” with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at ******************************
You've never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.
Retail and Bar Associates
Customer Service Associate Job 31 miles from Salina
At Cigars International, everyone is critical in providing genuine, helpful, fun and friendly service to help our customers create moments that matter. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. These roles are an opportunity to make a difference and join the world's leading retail, online, and direct marketer of fine cigars, premium pipe tobaccos, luxury gifts and accessories.
We are always on the lookout for talented team members to join our expanding retail division! When applying please note the position (e.g. Bar or Retail Associate) and the location you are interested in working at. We have locations in:
* Texas - San Antonio, Ft. Worth, the Colony
* Florida - Tampa, Lutz
* Pennsylvania - Bethlehem, Hamburg
Our recruiting team will reach out only when an opportunity becomes available at the location you applied to.
JOB BRIEF:
Full time and part time opportunities for both experienced and entry level Retail and Bar Associates are available. Retail and Bar experience preferred but not required. This open environment demands initiative and imagination from all team members. You will gain experience in all aspects of the business including but not limited to sales, merchandise presentation, in store events, customer service and all operational functions within the store location. We put an emphasis on creating the perfect customer experience. Social skills and the ability to engage with customers is of the utmost importance.
KEY REQUIREMENTS:
* Ability to work in a cigar friendly, smoking environment.
* Ability to climb stepladders and restock merchandise shelving.
* Ability to work flexible shifts.
* Able to operate a Point of Sale system.
BENEFITS:
We value our employees and offer a competitive benefit package to our talented staff members including:
* Comprehensive Health Care, Vision & Dental Plan
* Basic & Supplemental Life Insurance
* Additional Supplemental Benefits
* Paid Vacation, Paid Time Off (PTO) days, Holidays
* 401(k) Retirement Saving Plan including a generous Company match
* Employee discounts
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************
Care Coordinator - McPherson, KS
Customer Service Associate Job 31 miles from Salina
Job Details McPherson, KS Full-Time/Part-Time AnyDescription
CLINICAL WORK
ADMINISTRATIVE RESPONSIBILITIES
ENCOUNTER EXPECTIONS
ABILITY TO TRANSPORT PATIENTS
PROFESSIONAL DEVELOPMENT
QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT (QAPI)
EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH
COWORKERS AND CUSTOMERS
Qualifications
Minimum Education: High school diploma and Bachelor's degree or other approved work/personal experience in working with children
Minimum Experience: Two years working with children, preferably experience including children with severe emotional disturbance and their families
Must have good listening skills, verbal skills, and written communication skills
Must be able to observe patient demeanor and non-verbal communication for assessment purposes
Must be at least 21 years of age
Must be able and willing to work flexible hours and adjust work schedule to meet patient and organization needs
Must hold and maintain State of Kansas Case Manager Certification and appropriate CEU's where applicable
Must be able to communicate effectively with referral sources, external care providers, and mental health center team members (i.e. case managers, therapists, physicians, community support workers, teachers, pastors, coaches)
Must have ability to work effectively with children, adolescents, and their families
Must have ability to work effectively with families who have severely emotionally disturbed children and give appropriate support
Must have valid Kansas driver's license.
Must be proficient at basic keyboarding/word-processing skills
Must be able to pass Kansas Bureau of Investigation Screen, Central Registry Screen, and DCF (Kansas Dept. for Children & Families, formerly SRS) background check
Customer Support Associate
Customer Service Associate Job In Salina, KS
Are you looking for a rewarding challenge? We're seeking a Customer Support Associate to join our reputable team! Our Customer Support Associates strive to make a difference in the local community and are eager to shape the future. We have the privilege of working with large telecommunications clients that grant access to internet and wireless plans and devices. If you're looking for a meaningful career that's more than a job, our Customer Support Associate role is for you!
Customer Support Associate Responsibilities:
Contribute to outreach initiatives and promote enrollment programs to potential customers by directly engaging with members of the community.
Support customers by providing information about enrollment prerequisites, processes, and available services.
Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites.
Ensure applications are input into our system correctly and the required supporting materials are provided.
Adhere to compliance protocol and maintain professionalism at all times.
Collaborate with the Customer Support Associate team to evaluate the efficiency of enrollment programs and recommend enhancements as needed.
Customer Support Associate Qualifications:
High school diploma or equivalent preferred.
Previous background in sales, community outreach, or a customer-facing role.
Confident in engaging directly with community members and effectively presenting information to potential customers.
Passionate about helping others and eager to make a difference in the community.
Comfortable working independently or as part of a team.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule as needed, including evenings and weekends.
#LI-Onsite
Retail Associate
Customer Service Associate Job In Salina, KS
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Customer Service Representative
Customer Service Associate Job In Salina, KS
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Customer Service Representative
Position Reports to: Branch Manager/CSR Director
Branch: Focus Respiratory, a subsidiary of Quipt Home Medical
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let's start with what's important to you. The Benefits.....
Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay
Essential Responsibilities:
Have a comprehensive understanding of the following:
All products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Basic Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
All patient files and information are maintained and current at all times.
Participates in company training programs
Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
Timely filing of all necessary paperwork into patient charts.
Assist in working various computer reports for quality assurance.
Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
Strict adherence to all company policies and procedures.
Performs schedules hours, staggered shifts in accordance to the needs of the company.
Perform all above duties in other company locations when required.
May perform other duties not specifically listed in this position description as assigned by supervisor.
Continually strive to develop your knowledge and skills in all areas of your job.
Requirements
Position Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
Salary Description $18+ based on experience
Customer Service Representative - Salina, KS
Customer Service Associate Job In Salina, KS
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative of Sales
Customer Service Associate Job In Salina, KS
Greeting customers
Process POS transactions
Remain knowledgeable on products offered and discuss available options with customers
Assist in troubleshooting vape products
Establish a rapport and building customer confidence
Giving customers guidance and information relating to merchandise
Maintaining a clean & presentable work environment
Court Services Officer III - 8th Judicial District
Customer Service Associate Job 43 miles from Salina
K0129405 /Salary and Benefits: Court Services Officer III, Grade 44, $71,021.50 annually Kansas Judicial Branch Benefits State Employment Center - Benefits (ks.gov)
Internal candidates will be given first consideration.
Job duties: This is supervisory and administrative work in court services which may include a limited client caseload. Typical responsibilities of an incumbent of this class would include supervision of a moderate size court services program for an entire district and will include administrative duties. Assigns, supervises and evaluates the work of supervisory-level court services officers. Evaluates performance and staffing needs in areas of assignment, and recommends hiring's, terminations, and other actions. Prepares budget recommendations. Develops and maintain contacts with community resources. Provides initial and in-service training at the district level as well as encourage outside training programs. Directs caseload reporting and reviews of program and accomplishments. Work is performed under the direct supervision of a court administrator and is reviewed through conferences, reports and evaluation results.
Required education and experience: Graduation from an accredited four-year college or university with major course work in the social science field to include but not limited to corrections, counseling, criminal justice, criminology, psychology, social work, sociology, or court administration. Minimum of two (2) years' experience in probation work. A master's degree in social sciences or public administration may be substituted for one year of work experience.
Preferred qualifications: Working experience as a supervisor, master's degree or graduate studies in the social science field, computer knowledge, experience with the Odyssey and Tyler Supervision programs, Effective Practices of Community Supervision, LSCMI, WRNA, and Youth Level of Services assessment tools.
Other: All applicants are subject to a name based criminal history background check. If employed by Court Services, the new employee will have to pass a fingerprint-based background check within the first 30 days of employment. Applicants must have a valid driver's license.
Application Deadline: Open until filled
The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with the Judicial Branch. If you wish to request an ADA accommodation, please contact [email protected] or by TDD through the Kansas Relay Center at ************ or 711.
THE KANSAS JUDICIAL BRANCH IS AN EEO / AA EMPLOYER
Customer Service Rep
Customer Service Associate Job 22 miles from Salina
Job Details Jump Start 29 - Abilene, KS Full-Time/Part-Time High School $15.00 Any RetailDescription Jump Start is coming to Abilene!!! We are looking for people who are positive and provide excellent customer service! Jump Start is always looking for career minded individuals who what to grow with our company! Is that you?? Job Summary:
The Customer Service Representative (CSR) will greet & assist customers with purchasing merchandise, while maintaining store stock and cleanliness.
Duties and Responsibilities:
Vendor check ins & invoicing
Greets and interacts with customers
Consults with customers to understand their needs and preferences related to merchandise
Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
Answers customers questions about merchandise
Assists customers with purchase decisions
Retrieves merchandise from sales floor, stock room, or other inventory locations
Collects payment using the store point of sale system.
Maintains store interior and exterior cleanliness
Performs other duties as assigned.
Maintains cleanliness of gas bay/ pumps & parking lot/grass island(s)
Maintain safety of store and pumps
Understands gas spill cleanup procedures
Cover call ins until relief is found
Qualifications Required Skills/Abilities:
Excellent verbal communication skills.
Excellent active listening skills.
Excellent sales and customer service skills.
Extensive knowledge of the merchandise sold.
Ability to anticipate customers' needs.
Ability to recommend merchandise to customers.
Ability to operate or to quickly learn the store's point-of-sale system.
Ability to manage time accordingly
Education and Experience:
High school diploma or equivalent preferred.
Previous retail experience preferred.
On-the-job training provided.
Physical Requirements:
Prolonged periods of standing and walking throughout the retail space.
Must be able to lift up to 75 pounds at times.
Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool
CSR/Teller
Customer Service Associate Job 31 miles from Salina
ROLE The CSR/Teller works in direct contact with customers in a professional environment. This position is responsible for more advanced administrative, technical, and professional duties within the bank. These responsibilities include recommending products and services to customers and business entities in order to provide them with a better banking experience. This position reports to the Frontline Manager.
ESSENTIAL FUNCTIONS
This position is responsible for the following functions:
CSR
•Engage customers according to the bank's Benchmark Service Standards
•Foster ongoing relationships that improve customer commitment
•Recommend products to customers based on their needs
•Respond to customer requests by providing simple and knowledgeable guidance to resolve issues
•Project a favorable image of the bank to the community
•Open and maintain personal, business, trust, and estate accounts
•Demonstrate a commitment and participate in the bank's High Performance Growth Strategy
Teller
•Cash checks, handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments
•Maintain a balanced cash drawer
•Assist with mail and night drop transactions
•Answer teller-related issues on incoming phone calls
•Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed
Relationship Management
•Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction, call activity, and community involvement
•Build and maintain professional working relationships with other internal departments to drive products, services, and referrals to ensure that customer satisfaction is achieved
Various other duties as assigned by supervisor
QUALIFICATIONS
EDUCATION/CERTIFICATION: High School Diploma or equivalent required
REQUIRED KNOWLEDGE: Advanced knowledge and understanding of all products and services offered by Peoples Bank and Trust and understanding of policies and procedures of Peoples Bank and Trust as related to services provided
EXPERIENCE REQUIRED: 2+ years banking or customer service experience preferred
SKILLS/ABILITIES: Attention to detail, ability to assess businesses to determine customer need and make recommendations, strong written and verbal communication, self-motivation, self-management, problem-solving, organized, analytical, interpersonal, customer relationship building, time management, computer literacy, strong ability to multi-task, applied leadership and mentoring/training
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Ability to speak effectively and communicate clearly
AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
REPETITIVE MOTION: The employee is regularly required to type throughout the day
FINGER DEXTERITY: The employee is regularly required to use hands to type and maneuver a mouse
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time
WORKING CONDITIONS
General professional office environment with climate control. Adequate lighting. Required regular work attendance on Saturdays.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
MATHEMATICS ABILITY: Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.
INTENT AND FUNCTION OF S
s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Member Service Representative (Full-Time) - Fort Riley
Customer Service Associate Job 47 miles from Salina
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 5326 Morelock Street, Fort Riley, Kansas 66442
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
****************************
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Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Ag Customer Service Representative
Customer Service Associate Job 22 miles from Salina
Job Purpose
Handles all incoming customer service issues; handles warranty and reships from the web orders; as well as helps troubleshoot and give technical help to customers when needed. Manages a high volume of phone calls; sells and services new and existing accounts; gathers information accurately from customers while treating them with the highest level of respect; provides customers with product information to assist them in purchasing decisions; recommends additional products or services to meet customer needs; identifies and pursues prospective customers.
Essential Functions
Answers incoming customer service calls for new, remanufactured parts and used parts. Gathers all information necessary for resolution of transactions
Relays appropriate information to manager and supporting departments.
Assists counter customers, including providing information regarding products, billing, repair, collections, and other types of inquiries.
Follows up with customers in a timely manner after inquiries to close sales.
Checks open orders daily, research orders not processed and resolves any issues in a timely manner.
Assists with customer warranty issues, to include connection with the customer to identify the issue, reviewing the policy, resolving simple cases, or escalating the decision to the Sales Manager, if they cannot clearly assist.
Manages online orders, including problematic online orders, for parts by connecting with the customer, identifying the issue, refunding the incorrect part, and ordering the correct part.
Conducts themselves as professionals in appearance, language, attitude, etc. To promote a favorable image of the company.
Customer Service Functions
Submit corrections for catalog, web, and eBay. (Parts descriptions, serial splits, eBay items that we do not have access to especially overhaul kits that have discontinued parts)
Accounting Support
Supports the collection of past due accounts and COD's.
Assists with discrepancies on customer accounts.
Develop Sales Knowledge
Attends and participates in sales meetings.
Other Duties
Assists with special Projects, as requested.
Knowledge and Experience
High school diploma or equivalent; three to five years previous work experience with significant customer contact with at least two years previous sales experience or equivalent combination of education and experience.
Basic mechanical knowledge.
Communication and Reading Skills
Excellent verbal communication skills with the ability to effectively present information and respond to questions from customers, co-workers, and management including the ability to give instructions, speak clearly, effectively, and professionally in positive and negative situations.
Ability to read and interpret documents such as policies, procedures, specifications, and routine business documentation.
Exceptional telephone skills, including the ability to build rapport and to read the customer over the phone.
Cognitive Abilities: Reasoning, Problem Solving, Analysis
Ability to make good decisions, including exhibiting sound and accurate judgment; supporting and explaining reasoning for decisions; including the appropriate people in decision-making process; making timely decisions; and identifying when issues should be referred to appropriate management.
Interpersonal Skills
Excellent customer service skills with the ability to develop and maintain strong working relationships with customers; co-workers, and management; the ability to respond promptly to customer needs and requests for services and assistance; and ability to meet commitments.
Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team atmosphere.
Ability to manage conflict
Ability to manage difficult or emotional customer situations; involve management before situation escalates; respond promptly to needs and solicit feedback to improve service.
Performance expectations
Completes all required reporting and administrative functions timely. (in CRM)
Abilene Machine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Specialist PT (Energy) - Minneapolis, KS
Customer Service Associate Job 21 miles from Salina
PURPOSE
As an Energy CSS at Central Valley Ag, you will be responsible for general accounting, finance, petroleum systems and related functions of the Energy Department, both internally and with other departments, to ensure that the department financials are correct and timely. You will also be performing data entry, answering phones, filing documents, providing high level customer support and providing the customer with knowledge of our products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepares weekly and monthly internal financial statements and management reports as directed.
Performs inventory tracking, reconciliations, and monitors inventory controls.
Analyzes business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
Offers advice on the purchase or sale of petroleum products.
Records transactions accurately and keep clients informed about transactions.
Arranges for the transportation or storage of purchased petroleum products.
Locates and notifies customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
Provides staff and users with assistance solving petroleum system related problems, such as malfunctions and program problems.
Provides customer service in a timely manner via telephone, email, or face to face interaction.
Coordinates and links petroleum systems within the organization to increase compatibility so information can be shared.
Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
Files applicable regulatory reports as required by state and federal governmental agencies.
Schedules/dispatches petroleum drivers to appropriate locations, according to customer requests, specifications or needs.
Acts as a liaison between customers and management in order to enhance the overall customer experience.
Comply with current Central Valley Ag credit policies.
Maintains and promotes a safe work environment.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory roles with the position
REQUIRED SKILLS AND KNOWLEDGE
Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
To consistently meet internal and external deadlines.
Strong competencies in computer applications including Microsoft products.
Follows through with commitments and can be counted on to meet deadlines.
Maintains a positive attitude.
Actively looks for ways to help customers.
Completes work in a timely manner with a high level of accuracy.
Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone.
We value the highest ethical standard-our word is our bond.
Can plan, prioritize, organize, and manage resources in order to accomplish jobs within the defined timetable.
Ability to multi-task several assignments simultaneously and establish job priorities.
Works well with others to achieve a common goal.
Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting ****************
EOE race/color/sex/sexual orientation/gender identity/disability/veteran
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Updated: March 2022
Location: Minneapolis, KS