Product and Customer Specialist
Customer Service Associate Job 22 miles from Phoenixville
We are seeking a detail-oriented and proactive Product and Customer Specialist to join our small but growing team. This role is for new or recent college grads to join Gratz and begin a multi-year training rotation toward management and functional role promotion. This role requires strong problem-solving skills, excellent communication, and the ability to handle customer inquiries about orders, shipping, and product details. The ideal candidate thrives in a fast-paced environment, has strong organizational skills, and enjoys helping people. new or recent college grads to join Gratz and begin a multi-year training rotation toward management and functional role promotion.
Key Responsibilities:
Customer Support & Product Guidance: Provide exceptional customer support via phone, email, and chat, offering expert product advice and addressing inquiries in a timely, accurate manner.
Product Issue Resolution: Troubleshoot and resolve product-related issues, including order discrepancies, product defects, and questions about usage, ensuring a seamless customer experience.
Order & Product Modifications: Manage customer requests for product changes, such as adjustments to selections, quantities, and shipping details, ensuring accurate processing.
Shipping & Delivery Support: Provide customers with updates on order status, estimated delivery times, and tracking details, ensuring they are fully informed throughout the process.
Product Expertise: Be the go-to expert for all product-related inquiries, including specifications, features, benefits, and practical usage advice, helping customers make informed decisions.
Customer Relationship Management: Build and maintain strong, positive relationships with customers by providing personalized solutions and continuously ensuring satisfaction with both products and services.
Collaboration with Internal Teams: Work closely with Sales, Shipping, and Manufacturing teams to resolve product and order issues, ensuring smooth processing and delivery.
Documentation & Reporting: Accurately document customer interactions, feedback, and product issues, ensuring thorough records are maintained for follow-up and continuous improvement.
Qualifications:
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to multitask and manage time effectively.
Proficiency in QuickBooks and Excel a plus.
Familiarity with order processing and shipping procedures.
Previous experience in customer service or a similar role is preferred.
Ability to learn and maintain product knowledge.
Enjoy solving customer's problems!
About Us: Gratz Industries stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our dedication to craftsmanship, authenticity, and precision has earned us a distinguished reputation within the Pilates community. We take pride in delivering exceptional products that empower practitioners worldwide in their pursuit of physical well-being and strength. Join us at Gratz Industries and be a part of our legacy of excellence.
Benefits:
Medical/Vision Insurance with $0 deductible
Low-cost Dental add-on
Provided Short-term/Long-term Disability
No-cost Life Insurance Policy
Paid Holidays, Sick Time & Vacation Days
Private Client Associate
Customer Service Associate Job 6 miles from Phoenixville
Meridian Wealth Partners, a subsidiary of Meridian Bank, is a team of wealth advisors serving the financial needs of entrepreneurs, businesses, and individuals. As a growing firm focused on its community, Meridian Wealth Partners delivers personalized wealth planning through its Progression of Wealth process.
Meridian Wealth Partners offers opportunities for those wishing to start or continue a career in an entrepreneurial environment, working in a collegial atmosphere to bring unrivaled service to its clients.
What we Value
At Meridian Wealth Partners, we foster a culture of innovation, collaboration, and excellence. Our team is dedicated to continuous learning and professional development, ensuring that we stay at the forefront of the wealth management industry.
We believe in giving back to the communities we serve and encourage our employees to participate in community service and volunteer activities. Our core values-Our Partners, Our People, Our Bank, and Our Communities-guide everything we do, from our client interactions to our internal teamwork.
We strive to create a supportive and dynamic work environment where employees can thrive both personally and professionally.
Position summary: The Private Client Associate engages with our clients and supports the planning and advisory team that delivers comprehensive financial plans and wealth management solutions. The Private Client Associate will assist in managing client relationships, work in a collaborative team environment, and contribute to the success of the Meridian Wealth Partners business. The Private Client Associate will deliver exceptional service.
Qualifications required:
Bachelor's degree in Business or related field; or an equivalent combination of education and work experience
Strong computer skills (MS Office, etc.)
High degree of attention to detail and ability to multitask
Essential functions and responsibilities:
Engages with clients responding to inquiries and supporting advisors and planners in delivering quality customer experience. Is the direct liaison for all client related inquires; first point of contact for clients
Collaborating with the team to resolve customer service issues
Adheres to securities and investment advisor regulatory compliance obligations
Generates, prepares and maintains internal client files / accounts; including but not limited to paperwork needs; file structure and investment implementation
Demonstrates and promotes Meridian Bank's Core Values: Our Partners, Our People, Our Bank and Our Communities
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace
Communicates and coordinates with teammates within Meridian Wealth Partners and Meridian Bank to achieve goals and objectives of the organization.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Must obtain current certifications and licenses as deemed necessary
Valid driver's license
Other duties as assigned
Success factors/job competencies:
Strong social skills and ability to deliver personalized service to clients
Strong problem solving and analytical skills
Maintain composure under stress
Strong organizational and time management skills
Relationship management skills and ability to interface confidently with associates of all levels, including senior executives, business unit and department heads
Thrive in a collaborative team environment
Application Access:
Customer Relationship Management
3rd Party Custodian Application
Financial Planning Software
Investment / Portfolio Applications
Microsoft applications
Physical demands, work environment and location:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment.
Work environment:
The noise level in this environment is minimal.
Location:
Various Meridian Wealth Partners location(s) as assigned including but not limited to the following job-related travel requirements: Customer/Client locations, work events, charity events, loan closings and site visits, etc.
Meridian is an Equal Opportunity Employer.
Commercial Lines CSR
Customer Service Associate Job 22 miles from Phoenixville
Commercial Lines CSR / Associate Account Manager
Growing Insurance Agency | Philadelphia, PA
Are you looking for a career with long-term growth and stability in the insurance industry? This is an exciting opportunity to join a growing agency and take your career to the next level. Ideally we are looking for a Commercial Lines CSR / Associate Account Manager who wants to grow into an Account Manager role or Sales role and be part of expanding the agency's Commercial Lines division.
Why This Opportunity?
Leadership that values ambition- Whether you're early in your career and eager to grow or looking for a stable, long-term role, this agency invests in its people.
What You'll Do:
🔹 Manage accounts under $20K in premium - handling billing, renewals, certificates, re-quotes, and proposals.
🔹 Call clients on renewals and provide excellent customer service.
🔹 Work alongside a team focused on expanding the Commercial Lines division and shaping the future of the agency.
What We're Looking For:
🔹 1-2 years of insurance experience (Commercial Lines preferred).
🔹 Knowledge of AMS360 is ideal.
🔹 A competitive, growth-oriented mindset - someone who wants to do well, take on more responsibility, and advance.
🔹 Someone who enjoys working in a collaborative, supportive environment.
Salary: $50K-$60K plus full benefits.
This is an incredible opportunity to build your career with an agency committed to long-term success. If you're ready to take the next step, apply now or reach out for more details!
Inbound Telesales and Retention Representative
Customer Service Associate Job 22 miles from Phoenixville
You will interact with potential IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, customer retention, and occasionally response to account & billing inquiries, and general technical support.
Responsibilities:
Resolve customer issues via phone, email and chat during scheduled shift
Assist existing and potential customers with support based and product purchase questions; recommend to the Customer a proper product and/or service based on their needs using a strategic and ethical sales approach
Put forth tactical and strategic efforts to retain customer partnerships by offering discounts/credits where applicable; Assist customers with cancellation requests where retention is not possible
Demonstrate strong foundational customer service skills, as well as account management and billing proficiency, general technical skills and a refined ability to patiently resolve customer issues
Required Qualifications:
1-2 years of experience in a customer service or retail environment with exposure to or responsibility for sales.
Proven strong verbal and written communication skills
Ability to effectively manage multi-channel workflow including customer calls, chats and emails regarding product sales, as well as account, billing, and service issues
Ability to efficiently process and document call information in CRM application
Possess basic computer and internet skills
Ability to regularly report to work on time as scheduled
Ability to manage competing priorities in terms of their importance
Willingness to learn new products, understand new approaches, and adapt to new technologies
Ability to work as an individual contributor within a team environment
Preferred Qualifications:
Skills in shared hosting environments
Knowledge of DNS protocols
Physical Requirements and Working Conditions:
The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis
The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
The ability to regularly sit or stand for extended periods of time
Disclaimer
This has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Member Services Agent
Customer Service Associate Job 22 miles from Phoenixville
Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality.
Fitler Club employees work in a high-design center of art, culture, and economy, amidst modern facilities and amenities, a museum-worthy art collection, and state-of-the-art technology. (This is apparent even before entering the space, as both members and employees can access the building via fingerprint scanner.)
We are committed to driving social impact in Philadelphia, offering members, guests, AND employees opportunities to attend events featuring renowned impact leaders and volunteer alongside one another for a variety of causes throughout the city.
Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community.
We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you'll be excited and privileged to meet, greet, and serve. There's no better customer base anywhere in Philadelphia.
The Member Services Agent is responsible for providing a superior experience to each member and guests and serving as ambassadors for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions.
Responsibilities
Consistently follow the Club's Guest Service procedures and standards while assisting guests at all reception locations
Develop familiarity with members and their families, learning and using member names
Provide a superior arrival and departure experience in a confident, professional, and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Monitor and coordinate Club Driver upon member request
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery
Maintain confidentiality of all members and Club information
Employ attention to detail to ensure the security of club and guest room access.
Understand and execute Club's accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies
Document all guest requests, concerns, or issues immediately and notify designated department/personnel for resolving the situation and follow up to ensure completion and member satisfaction
Maintain confidentiality of all members and Club information
Follow grooming and uniform standards established for this role
Perform all other duties as directed by immediate supervisors
Qualifications
Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred
Excellent telephone etiquette and guest recovery skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, Mind & Body and hospitality software
Strong communication skills, ability to multi-task, and attention to detail
Ability to follow directions well, make quick decisions, and keep organized while under pressure
Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettlebells, etc. Stand or walk for an extended period or for an entire work shift. It requires repetitive motion.
Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands
At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees.
Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases.
If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team.
Customer Service Representative
Customer Service Associate Job 22 miles from Phoenixville
Terms of Employment
• Duration: 3 Months
• The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.
Responsibilities
• Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)
• Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
• Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
• Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
• Interacts with hospitals, physicians, beneficiaries, or other program recipients
• Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
• Meets or exceeds standards for call volume and service level per department guidelines
• Initiates files by collecting and entering demographic, provider, and procedure information into the system
• Serves as liaison between the Review Supervisors and external providers
• Maintains logs and documents disposition of incoming and outgoing calls
Required Skills & Experience
• High School diploma or equivalent
• 2+ year's customer service/telephone experience in a similar call center environment and/or industry.
• Must have ability to effectively communicate with team members and external customers
• Must have ability to research and resolve issues related to Medicaid program and service eligibility
Preferred Skills & Experience
• Previous experience in the medical office or other medical setting preferred
• General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
• Knowledge of CPT and HCPCS codes preferred
• PC proficiency to include Microsoft Office Suite
• Experience with Microsoft programs
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc
D: ************ EXT: 726
E: **************************
preetam(at)ntechworkforce(dot)com
Customer Service Representative - Immediate Hire
Customer Service Associate Job 22 miles from Phoenixville
Customer Service Representative Needed - Immediate Hire
Are you a people person who loves interacting with customers and providing top-notch service? Do you thrive in a customer-facing role where your communication skills can shine? If so, we want you to be part of our team as a Customer Service Representative!
Key Responsibilities:
Greet and assist customers, ensuring they have a positive experience.
Handle customer inquiries and resolve any issues with professionalism and care.
Provide detailed information about products and services.
Maintain a positive and friendly attitude while addressing customer needs.
Collaborate with team members to improve overall customer satisfaction.
Keep accurate records of customer interactions and transactions.
Follow up with customers to ensure their needs are met and they are satisfied with our service.
Qualifications:
Strong communication and interpersonal skills.
A passion for customer service and a desire to help people.
Ability to remain calm and handle challenging situations with a positive attitude.
Excellent problem-solving skills and attention to detail.
Experience in customer service, retail, or a related field is a plus.
Ability to work in a fast-paced environment and adapt to changing priorities.
Why Join Us?
Engaging Work Environment: Work in a dynamic and supportive atmosphere where your contributions make a real impact.
Career Development: Opportunities for growth and advancement within the company.
Comprehensive Training: Ongoing training and development to help you succeed in your role.
Competitive Compensation: Attractive bonus structure with uncapped performance-based incentives.
Inclusive Culture: Be part of a team that values diversity and inclusion.
How to Apply: If you're ready to take on a customer-facing role where you can make a difference, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this position.
We encourage recent graduates and aspiring communication professionals to apply!
Join PHL Acquisitions and become a key part of our mission to deliver exceptional customer service!
Sales Associate
Customer Service Associate Job 22 miles from Phoenixville
Reporting to the Senior Director of National Sales, the Sales Associate will provide marketing and sales support. The individual will be introduced to mentors who will guide them through their experience, offering support and direction. Working along with senior sales team members, Sales Associates will support day-to-day tasks, ensuring deadlines are met, and customer needs are satisfied. The ideal candidate is enthusiastic, highly driven, and eager to learn. This individual will play a key role within the overall sales department, depending on progression, aptitude, and available opportunities, managers will help suggest the ideal sales career track to pursue in either New Business Development or Account Management. In New Business Development, candidates show an eagerness to prospect potential new customers and in a fast-past environment can build strong relationships quickly. In Account Management candidates thrive at maintaining relationships and understand the importance for attention to the details. Both tracks offer tremendous learning and growth opportunities, as well as opportunities for advancement within the organization.
Summary of Responsibilities
Works closely with Account Management, New Business Development, and Customer Excellence teams.
Offers support to assigned Account Managers and New Business Development team members on proposals, customer visits, customer tours, sales related projects, cold calling, planning and attending events, marketing support and other duties as assigned.
Develop an understanding of each facet of USM's services
Utilize CRM (Salesforce) to provide details on customers
Use of USM internal software programs
Timely completion of assignments aligned with strong presentation skills to provide accurate information to team members or customers
Core Competencies:
Team oriented
Highly driven with an eagerness to learn
Adaptable
Effective communication skills
Strong problem-solving skills
Enthusiastic
Technologically proficient
Ability to meet deadlines
Required Education and Experience:
BA/BS degree from an accredited university or college
Air Logistics Customer Care Specialist
Customer Service Associate Job 16 miles from Phoenixville
Abacus is seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Air Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Responsibilities:
Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
Documentation: Prepare and process necessary shipping and customs documentation.
Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
Data Management: Maintain accurate records of shipments and update relevant systems with current information.
Qualifications:
Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Skills: Excellent communication, organizational, and problem-solving skills.
Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.
Sales Associate
Customer Service Associate Job 7 miles from Phoenixville
Sales Assistant
Full Time / Entry Level / Immediate Hire
We are seeking a Sales Assistant (Entry Level) to join our team and contribute to the planning and execution of our field marketing and consumer interaction initiatives. As a Sales Assistant, you will play a crucial role in understanding the complete sales and marketing mix and utilizing market research and consumer behavior analysis to drive sales strategies.
By leveraging our company's provided hands-on training, you will actively contribute to achieving our business objectives through the development and implementation of impactful marketing campaigns.
Responsibilities
In person fieldwork with direct consumers to drive marketing and sales numbers
Gather and analyze consumer behavior data
Create reports on marketing and sales metrics, like conversion rates
Assist with organizing promotional events
Keep organized records of marketing metrics and results of past campaigns
Prepare regular sales forecasting reports
Monitor competitors' marketing activities
Requirements and skills
Professional demeanor and articulate in conversation
Already living within commutable distance to Prussia, PA and ready to work full time
Solid computer skills, including MS Office
Excellent communication and presentation skills
Strong analytical skills with a goal-oriented attitude
4-Year Degree in related field is recommended
Join us and make a significant impact on our company's success in reaching our target audience and driving business growth.
Sales Associate
Customer Service Associate Job 20 miles from Phoenixville
Exciting Sales Opportunity!!
Are you looking to join an innovative leader in the finance industry? Do you want to get into a sales role? We are a pioneering company specializing in creating and investing in insurance-based assets. As the driving force behind the secondary market for life insurance, we've delivered over $4.5 billion to policyowners over the past 22 years.
Our success is fueled by a dedicated team, and we are committed to attracting top talent to continue our growth. We believe in fostering leadership and rewarding success, with more than 80% of our management team having been promoted from within. If you're passionate about career progression, this is the environment for you.
What We're Looking For:
A competitive, self-driven individual who is eager to learn and grow.
Exceptional communication skills and the ability to thrive in a team environment.
A natural ability to identify, qualify, and close prospective leads.
The capacity to educate both consumers and financial advisors on the benefits of life settlements.
Proven ability to build lasting professional relationships.
A relentless drive for growth and success.
0-1 years of experience in sales or marketing is preferred.
Bachelor's Degree required.
This is an exciting opportunity for someone looking to make an impact in a fast-paced, rewarding environment. Join us and be part of a company that values innovation, leadership, and professional development.
For immediate consideration please send your resume to: ******************************
Client Services Associate
Customer Service Associate Job 21 miles from Phoenixville
Client Service Associate
Multi-Billion Independent Wealth Management Firm
Southeastern Chester County, PA
Multi-Billion dollar Independent RIA serving high net worth clientele seeks a Client Service Associate to support Private Wealth Clients and Advisors by taking initiative in Client Services and Trading.
The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net worth clientele.
Highlights
Serve as a primary lead for client onboarding and private wealth client services
Provide an excellent client experience for high net worth clients, building and maintaining client relationships
Participate in the growth of a dynamic, independent RIA by servicing client needs
Strong culture of teamwork, integrity, work-life balance and personal and professional development
Competitive compensation package including benefits and bonuses
Career track within Client Service and Operations, not an Advisory track
50 minutes from Philadelphia, 25 minutes from Wilmington
Requirements
Bachelor's Degree
3+ years experience in Client Service within Financial or Tax Services
Trading experience and investment interest is a plus
Track record of professionalism, adaptability, attention to detail, and time management
Sales Support, Floral Division
Customer Service Associate Job 22 miles from Phoenixville
Sales Support Specialist - Procacci Brothers Sales Corporation, Floral Department
Procacci Brothers Sales Corporation, a leading wholesale produce & floral distributor, is experiencing growth across all its divisions. We are seeking a detail-oriented and proactive candidate to join our Floral Department in the role of Sales Support Specialist.
Job Overview:
The Sales Support Specialist will assist the Sales Team with key retailer projects, including item setup, marketing initiatives, sales analysis, and administrative tasks. The ideal candidate is highly organized, takes initiative, and demonstrates professionalism when working with major retailers. This role requires a team player who is reliable, organized, and eager to support the department's success.
Key Responsibilities:
Communicate with senior management regarding departmental tasks and updates
Work within retailer systems for item setup, reporting, and data management
Assist the Floral Department with marketing initiatives and sales analysis
Maintain organized records of sales leads and customer transactions
Monitor floral inventory and market trends in coordination with the Sales Team
Qualifications:
Strong communication skills, with the ability to interact effectively with executives, department supervisors, and customers
Proficiency in Microsoft Office 365, particularly Excel, with analytical capabilities
Detail-oriented with a proactive and enthusiastic approach to work
Ability to work independently while contributing to a collaborative team environment
If you are looking for an opportunity to grow in a fast-paced and dynamic industry, we encourage you to apply and become part of our team!
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Service Associate Job 10 miles from Phoenixville
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Togetherâ„¢!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Nursery Background-perennial's knowledge a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Enterprise Solutions Representative
Customer Service Associate Job In Phoenixville, PA
PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
The territory will be the Philadelphia area.
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Responsibilities
* Identify and deliver new PITT OHIO Customers.
* Promote and sell all PITT OHIO Enterprise services.
* Efficiently maintain existing PITT OHIO customer relationships
* Prospect and develop retention program for new PITT OHIO Customers
* Effectively negotiate rate increases
* Support all Company goals and policies
* Sales territory must meet or exceed scorecard growth goal
OTHER DUTIES
* Interface with Operations, Pricing, Claims, Collections and Business Development Representatives
* Able to react to change in response to changes in the Company's go to market strategy.
* Proficiently use PITT OHIO Sales applications.
* Participate in "Huddles" (collaborative sales meetings) to grow business.
Qualifications
* Minimum 3-5 years B2B sales experience
* Previous experience or ability to learn the transportation industry preferred
* Fluent English language skills
* Excellent interpersonal, verbal and written communication skills
* Experience in Microsoft Office and the Internet
* Valid Drivers License and clean driving record required
WORKING CONDITIONS
* Travel is required; must be able to energetically travel by car, plane or public transportation
* Weekend and evening client contact required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
Executive, Customized Services Agreements (CSA) Controller
Customer Service Associate Job 12 miles from Phoenixville
Responsible for all aspects of accounting for the portfolio of long-term service agreements within the Commercial Engines & Services (CES) segment of GE Aerospace and drives the overall Controllership mission to provide timely, high quality financial reporting for use in the business. Key responsibilities include driving technical accounting compliance, financial and operational internal controls, accounting process simplification, and operational controllership excellence to deliver accurate financial reporting and analysis. Must be able to interpret internal and external business challenges and recommend best decisions and practices to improve accounting and financial reporting processes. The CSA Global Controller will support business teams across the CES segment, with accountability to the Service Agreement Operations (SAO) General Manager.
Job Description
Role Summary
Are you ready to elevate your career in finance and make a significant impact at GE Aerospace? As a Financial Controller, you will be at the forefront of accounting for our portfolio of long-term service agreements within the Commercial Engines & Services (CES) segment. You will drive our Controllership mission, ensuring timely, high-quality financial reporting that fuels business decisions. Your key responsibilities will include championing technical accounting compliance, fortifying financial and operational internal controls, simplifying accounting processes, and achieving operational controllership excellence. You will navigate internal and external business challenges, recommending innovative solutions to enhance our accounting and financial reporting practices. Collaborate with business teams across the CES segment and work closely with the Service Agreement Operations (SAO) General Manager to make impactful decisions. If you have a passion for precision, excellence, and driving financial integrity, this is your opportunity to shine at GE Aerospace.
Roles and Responsibilities
* Policy Interpretation and Compliance: Set and interpret policies to maintain compliance with US GAAP, GE Aerospace accounting policy, and GE Engine Services Standard Operating Procedures. Provide technical support to the finance and operations community and assist sales and commercial teams with commercial contract structuring.
* Technical Accounting Leadership: Drive accounting compliance with operations teams and ensure the application of accounting standards and local statutory standards, with a key focus on revenue recognition. Serve as a voting member of the CSA Steering Committee.
* Advisory Role: Advise business leaders on complex financial accounting and reporting issues, transaction structuring, including purchase accounting and M&A activity.
* Financial Integrity: Lead efforts to ensure the integrity of financial reporting data through the implementation and execution of controls in compliance with the Sarbanes-Oxley Act (particularly sections 302 and 404).
* System Development: Set strategy for and oversee implementation of enhancements to accounting, financial reporting, financial control, and information systems to ensure adequate records, appropriate authorizations of transactions, and safeguarding of assets.
* Lean Principles: Set priorities for the CSA Controllership team and ensure execution against those priorities through the application of Lean principles.
* Regulatory and Audit Liaison: Act as the key contact for external auditors.
* Team Leadership: Lead a team of professional direct reports, attracting, retaining, growing, and developing future controllership talent. Coach broader GE Aerospace Finance professionals on controllership and compliance skills.
* Stakeholder Relationships: Form close relationships with key stakeholders in GE Aerospace Finance, SAO Operations, Engineering, Commercial, and Risk teams.
* Creative Problem Solving: Lead others to find creative solutions to address complex problems that may impact the organization. Evaluate the quality of information received and question conflicting data for analysis. Use multiple internal and external resources outside of own function to help arrive at a decision.
* Project Leadership: Lead functional teams or projects related to business problems and solutions. Present to leaders in functional areas and communicate complex messages, negotiating internally to adopt different points of view.
Required Qualifications
* Bachelor's degree in Accounting or Finance
* Certified Public Accountant (CPA)
* At least 15 years of experience in an accounting or finance position
* Demonstrated ability to analyze and resolve problems
* Demonstrated ability to lead programs/projects
* Proven analytical and organizational ability
* Proven capability to document, plan, market, and execute several projects simultaneously
* Proven ability to deliver results on-time and with accuracy
* Ability to influence and drive results in a matrixed organization
* Ability to anticipate, communicate, report, and resolve complex issues
* Ability to work non-standard business hours as required to support business needs
* Effective problem identification and solution skills
* Strong interpersonal skills and professional style, including both oral and written communication
Desired Characteristics
* Big 4 audit firm experience is preferred
* Aerospace industry experience and knowledge of business operations
* Experience in auditing, driving efficiencies, and implementing controls in financial processes
* Ability to anticipate, identify, and resolve complex financial issues
* Detail-oriented and strong time management skills
* Flexible approach with a strong team spirit
* Comfortable executing through uncertainty
Join us at GE Aerospace and be a part of a team that values precision, excellence, and innovation in financial reporting and analysis. Your expertise will drive our success and help shape the future of aerospace finance.
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Customer Service Coordinator
Customer Service Associate Job 22 miles from Phoenixville
The Customer Service Coordinator in Student Financial Services (SFS) is a front-facing customer service team member operating in a fast paced, cross-functional, student-focused environment. This position is responsible for greeting guests, triaging issues, creating tickets, routing students and families to the appropriate counselor, and maintaining the email and phone systems for Student Financial Services.
Associate Customer Service Representative
Customer Service Associate Job 22 miles from Phoenixville
Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
Validates specifications, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction.
Essential Job Functions:
The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.
Ensures timely order entry and proactively manages order timelines for assigned account(s)
Proactively monitors open orders to advise key stakeholders of possible lead time challenges
Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
Receives and responds to customer complaints and processes appropriate corrective actions
Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
Prepares and reviews required business reports
Supports continuous improvement initiatives
Education & Experience Requirements:
High school diploma or equivalent required
Minimum of 2 years of relevant experience preferred
Prior display, graphic, and/or contract packaging industry experience preferred
Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred
Knowledge, Skills & Abilities:
Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
Familiarity with organization's policies, standards and procedures guiding customer interactions
Knowledge of practices, tools, and techniques for communicating with a customer
Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment:
Primarily works in an office environment, Philadelphia plant.
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you'll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
Associate Customer Service Representative
Customer Service Associate Job 22 miles from Phoenixville
Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
Validates specifications, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction.
Essential Job Functions:
The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.
Ensures timely order entry and proactively manages order timelines for assigned account(s)
Proactively monitors open orders to advise key stakeholders of possible lead time challenges
Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
Receives and responds to customer complaints and processes appropriate corrective actions
Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
Prepares and reviews required business reports
Supports continuous improvement initiatives
Education & Experience Requirements:
High school diploma or equivalent required
Minimum of 2 years of relevant experience preferred
Prior display, graphic, and/or contract packaging industry experience preferred
Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred
Knowledge, Skills & Abilities:
Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
Familiarity with organization's policies, standards and procedures guiding customer interactions
Knowledge of practices, tools, and techniques for communicating with a customer
Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment:
Primarily works in an office environment, Philadelphia plant.
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you'll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
Customer Service Associate
Customer Service Associate Job 22 miles from Phoenixville
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description:
Job Title: Customer Service Associate
Location: Philadelphia, PA
Duration: 6 months
Daily responsibilities
Heavy customer/employee contact via the telephone, fielding incoming calls, and resolving and tracking benefit issues.
Performs daily administration activities, specialized benefit functions and assists with projects within the Employee BenefitsDepartment.
Updates record-keeping systems for new hires and new enrollments, termination of benefits, life/work status events, etc.
Works in close collaboration with Supervisor, Manager, Client Relationship Coordinators, HR, business unit staff and other team members to successfully serve clients. Supervisor, Manager, and LOB clients determine key evaluation of success and Performance.
Provides "World Class " customer service to employees of ARAMARK Domestic Food, Hospitality and Facility Services as appropriate through heavy telephone interactions.
Acts as first point of contact for employees in the administration of their Health &
Welfare and Retirement Benefit Plans.
Resolves inbound customer inquiries and concerns while maintaining the highest standards for customer service.
Ensures customers' calls are answered with minimal wait time and with the highest level of professionalism.
Accurately and consistently documents telephone call activity using the Benefits Call Tracking System.
Provides life/work event counseling, benefit information and resolution of problems for employees of ARAMARK Domestic Food,Hospitality and Facility Services.
Responsible for the daily administration and processing of benefit enrollments and life/work status changes.
Assists with incoming, outgoing and returned mail; handles mail distribution to HR personnel and redirects misdirected mail.
Assist with incoming and outgoing fax transmittals and distribution of work assignments to Benefit Customer Support Technician staff members.
Processing includes, but is not limited to, the following:
Bilinguals skills (English/Spanish) required.
Associate Degree in Business, Human Resources, or equivalent work experience.
Minimum of two years of customer service experience in a similar office or call center environment with high volume telephone contact and focus on resolution of inquiries and process transactions.
Ideal candidate must possess and demonstrate strong customer service skills,including conflict resolution and strong customer inactive listening skills.
Excellent communication and interpersonal sills, initiative, a positive and enthusiastic attitude, and a pleasant phone demeanor.
Must be detail oriented, organized, and have excellent follow-up skills.
Must demonstrate flexibility and teamwork.
Solid PC skills needed including Microsoft Office, Exce,l Word, and PowerPoint.
Demonstrated ability to work in a high volume/tight deadline environment.
Proven ability to multi-task.
Qualifications
customer service exp
Additional Information
For more information, please contact
Shubham
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