Customer Service Associate Jobs in Millbury, MA

We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. We are working with a client in Chelmsford, MA looking to add a Customer Service Coordinator to their team. This is a direct hire, onsite position. If you are interested and match the specifications below, we'd love to talk to you! Responsibilities: Receive incoming calls from customers and potential customers Resolve customer issues to proactively provide solutions Gather information from customers and company personnel to help assist customers Monitor email inbox and respond in a timely manner Initiate new customer onboarding Perform data entry in internal system to document calls and emails Provide backup on other positions as needed Qualifications: 2+ years of customer service experience in a non-retail environment Ability to multitask and manage deadlines Ability to work under pressure Strong Microsoft Office Suite experience Organization skills Attention to detail If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance. Our Commitment to Diversity, Equity & Inclusion The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

Our client, a robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator to manage customer inquiries, process orders, handle complaints, and provide administrative support. This is a hybrid role, 3 days in office and 2 from home, with the hours 8:00am-4:30pm. This is a 6-month contract with potential to extend. The compensation from this role ranges from $30 per hour depending on level of experience. Qualified candidates are encouraged to apply today for immediate consideration. Responsibilities Interact with customers, providing information and addressing inquiries about products and services. Resolve customer complaints effectively. Process customer orders, returns, and exchanges accurately and efficiently, focusing on warranty and spare parts orders. Handle warranty claims from initiation to resolution, including verifying claim eligibility, coordinating repairs or replacements, and maintaining warranty records. Work closely with the supply chain team to ensure the timely availability and delivery of spare parts. Assist in managing inventory levels to prevent shortages and delays. Oversee the distribution of spare parts to customers, ensuring accuracy and timeliness. Coordinate with logistics providers to track shipments and resolve any delivery issues. Provide administrative support to the customer service team, including preparing reports and maintaining documentation related to warranties, supply chain activities, and spare parts. Maintain and update customer records in the database, including information on warranties and spare parts transactions. Coordinate with other departments to ensure seamless service delivery and resolve any customer issues. Monitor and track customer service metrics related to warranties, supply chain, and spare parts, identifying areas for improvement. Assist in developing and implementing customer service policies and procedures, particularly those related to warranty and spare parts management. Participate in training sessions to stay updated on products, services, and customer service best practices, with a focus on warranty processes and supply chain operations. Qualifications: Associate's or Bachelor's degree preferred in business administration, supply chain management, or related degree. Proven experience in a customer service or administrative role, with experience in warranty management, supply chain, or spare parts distribution being a plus. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Proficient in Microsoft Office Suite and customer service software (e.g., CRM systems). Familiarity with supply chain and inventory management software is a plus. Ability to handle multiple tasks and prioritize effectively. A positive attitude and a strong commitment to providing outstanding customer service. Ability to work independently and as part of a team. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future (TM)

THE TEAM The mission of the Retail Team is to deliver world-class client experiences. THE OPPORTUNITY You look good here. Join our high performance Retail team as we deliver Everyday Luxury to the world. We're proud to offer industry leading wages starting at $20-$30/hr with unlimited growth potential. You'll experience a world-class Retail education. We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience. Welcome to endless opportunities to advance your career. Did you know Aritzia's CEO, Jennifer Wong, started in our stores as a Style Advisor? THE ROLES As a Style Advisor, you will: • Sell clothes and earn client confidence through unparalleled styling expertise • Deliver world-class experiences by creating meaningful, memorable moments • Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia As a Service Advisor, you will: • Accurately and efficiently process transactions while treating product like gold and delivering a world-class client experience • Support service counter operations, including managing the line up to ensure clients are serviced as quickly as possible and handling client purchases and product returns As an Inventory Associate, you will: • Accurately and efficiently process incoming and outgoing shipments • Uphold the standards of product display, ensuring the right product is in the right place in the right quantities • Support in the seamless operations of all aspects of the retail space, including window installations, fitting room operations, supplies and equipment management, and technology support As a Merchandiser, you will: • Strategically place product on the sales floor • Translate the product story through creative merchandising • Validate the standards of product display, ensuring the right product is in the right place in the right quantities THE QUALIFICATIONS Aritzia Retail Associates have: • An aspirational sense of individual style • The desire to thrive on a high performance team • The passion for providing world-class client service • The commitment to learn and apply Aritzia's Values THE PERKS: You will receive industry-leading pay & benefits at Aritzia: • Competitive Pay Package - Industry leading pay with wages starting at $20-$30/hr and a commitment to performance-based pay increases. • Product Discount - Our famous product discount of 40%-50% off, online and in store • Aspirational Workspace - Every detail is considered to connect to the energy of the culture. • Set your Schedule - We strive to align with your availability and preferred working hours (some restrictions apply). • Career Progression - We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office.

As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service. Here is what you will do • Answer calls: Greet callers and answer incoming calls throughout the day • Transfer calls: Connect callers to the correct department or person • Potentially provide information: Help customers by potentially providing basic claims information. • Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary Here is what you will bring to the table • Above average interpersonal, listening, communication and organizational skills • Able to work in a fast-paced environment • Good decision-making skills and the ability to utilize computers systems • High energy and motivation to follow up and take ownership or any issues identified • Bachelor's or associate Degree preferred, but not required #43546

Innova Solutions is immediately hiring for a Customer Service Representative Position type: Full Time / Contract to Hire Duration: 12 Months Hybrid role (3 Days Onsite, 2 Days Remote) As a Customer Service Representative you will: Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. You will be providing customer service for banking products. Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs. Provides product knowledge and technical assistance as necessary. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. Enters information a computerized database. Communicates any problems or issues to management. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Ashutosh Bhadoria Sr. Associate - Recruitment ************************************* ************3 PAY RANGE AND BENEFITS: Pay Range*: $24.00 - $25.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: ******************************** Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ********************** or **************. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Would you like to become part of a modern care organization? Then come and join us. Who We Are At Entyre Care, we believe that everyone deserves to live a dignified and independent life at home. To that end, we support friends and families in providing home care for their beloved ones with professional training and fair compensation. Our mission is to ensure that no caregivers feel overwhelmed or unsupported. Learn more about us at ****************** Your Role: Head of Customer Administration We are looking for a dynamic and detail-oriented Head of Customer Administration to lead and optimize Entyre Care's customer onboarding and support operations. This role is critical in managing two-thirds of the customer journey, acting as the bridge between the Clinical Team and Sales & Customer Success Team to ensure a seamless, efficient, and high-quality service experience. The ideal candidate is a pragmatic thinker with a strong execution mindset, excelling in customer operations, process optimization, and cross-functional collaboration. You should be data-driven, solutions-oriented, and capable of leading teams through complex challenges in a fast-paced environment. Your ability to identify inefficiencies and implement structured process improvements will be key to success in this role. Key Responsibilities Oversee and continuously improve the end-to-end customer journey to enhance efficiency, satisfaction, and scalability. Leverage data insights to optimize performance, identify bottlenecks, and drive strategic decision-making. Implement structured process improvements, such as DMAIC, to streamline workflows and increase productivity. Ensure high attention to detail in customer administration processes to minimize errors and improve accuracy. Act as a key liaison between the Clinical Team and Sales & Customer Success Team to align objectives and enhance inter-team communication. Job requirements Qualifications Required: 5+ years of experience in customer administration, business operations, or a related leadership role in a high-growth, service-heavy environment. Proven leadership experience, including hiring, structuring, and managing high-performing teams. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Expertise in process design, automation, and operational efficiency improvements (e.g., DMAIC methodology, Lean principles). Exceptional attention to detail, ensuring accuracy and consistency in operational processes. Excellent communication, stakeholder management, and cross-functional collaboration skills. Results-driven and execution-focused, with the ability to manage competing priorities effectively. Preferred: Experience with CRM systems (HubSpot preferred), customer service platforms, and workflow automation tools. Proven ability to manage multiple priorities, meet deadlines, and drive measurable outcomes. Why Join Us? Lead high-impact initiatives in a fast-growing company with ample career growth opportunities. Drive cross-functional projects that enhance operational efficiency and customer experience. Be part of a collaborative, close-knit team that values innovation and results. Enjoy a competitive benefits package and a culture that rewards excellence. Entyre Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Harbor Health Services is seeking a talented Care Coordinator to join our Care Team at the Elder Service Plan in Mattapan (Home base could also be in Brockton location, flexible) Harbor Health operates two Elder Service Plan - Programs of All-Inclusive Care for the Elderly (PACE), a program that allows frail elders to live in their homes and communities. Our Elder Service Plan has two medical and day centers in Mattapan and Brockton, MA and cares for more than 580 participants. Hours are Monday through Friday, 8:00 AM to 4:30 PM and is hybrid, after orientation/training, with minimum of 2 days on site at our Brockton location. Harbor Health offers a GREAT benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Role: The Care Coordinator is responsible for acting in a supportive role for the Interdisciplinary Team (IDT), focusing on the administrative functions that the Interdisciplinary team (MD's, NP's, Nursing, Social Workers, Nutritionists etc.) must carry out to maintain compliance, improve quality patient care, and avoid hospital/emergency room utilization for our Elder Service Plan participants. Responsibilities: In collaboration with the Utilization Management RN, coordinates all phases of the admission or discharge of patients from the hospital or ER and communicates critical information to IDT to ensure appropriate care takes place. In collaboration with the Utilization Management RN, coordinates participant admissions/discharges to/from short term rehab or long-term care including making referrals to LTC facility, arranging transportation, and providing any necessary paperwork. Ensures specialty appointments have appropriate referral and authorization documented and coordinates follow up studies/appointments resulting from outside care. Responsible for documentation of all outside encounters (ED, Hospitalization, Nursing care) to support accurate fiscal performance analysis. Ensures all participants receive Care Plan and associated assessments every six months, utilizing reports and Electronic Health Record investigation to ensure CMS compliance. Prepares for and facilitates morning IDT meeting to include chart review, external record review and histories, service delivery requests, long term care tools, special team projects and takes disparate information, summarizes, and engages team to support real-time decision-making. Tightly manages follow up action items from meeting to ensure critical tasks are completed in a timely way. In collaboration with IDT, ensures new participant experience is seamless by coordinating multiple services are in place for first day in the program; ensures critical tasks are completed for patient safety and satisfaction. Facilitates critical clinical meetings involving IDT, outside facilities, vendors, and patients/caregivers, often requiring complex decision-making and conflicting opinions. Communicates with Home Care Manager and Rehab Manager regarding any support services as needs arise. Coordinates multiple treatment providers for participants with multiple comorbidities and complex care needs. Serves as point of contact for IDT, participants, families/caregivers, nursing facilities and outside vendors. Serves as point person for IDT when out in field needing troubleshooting and/or information sharing between team members, serves as intermediary between Participant and Clinician, call screener and communicates detailed information to clinician. Manages multiple responsibilities with frequent daily interruptions. Requirements: Bachelor's Degree in healthcare or related field May substitute clinical certification (CNA or Medical Assistant) with 4 years of related experience or Associates' Degree in healthcare or related field with 2 years of experience, for the Bachelor's degree One year of experience working in a health care environment performing care coordination, case management, medical office management or other related duties Experience working with an elderly population preferred Intermediate skill level with Microsoft Office 365 including Word, Outlook, Excel and Microsoft Teams Proven ability to resolve problems creatively Excellent verbal and written communication and organizational skills Ability to work independently and as a member of a Team Adept at time management, excellent multi-tasking skills, experience working with competing priorities, fielding & follow up of phone calls while maintaining focus throughout the day Ability to be flexible and creative as role grows and adapt to new changes Must be able to utilize critical thinking skills independently to problem solve complex situations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

My client, an established and growing family-owned Insurance Firm in Boston, is seeking an experienced Customer Service Representative. The ideal candidate will have at least 1 year of experience as a CSR for Personal Lines Insurance clients and be able to commute to Boston, 5 days onsite (free onsite parking and public transportation accessible!). Position Highlights: Providing customer service support to Personal Lines clients Advising appropriate coverages, preparing quotes, and providing underwriting requirements Communicating effectively with clients to ensure full understanding of coverage options and policy limitations Reviewing monthly reports and ensuring policies are renewed on time Processing personal lines endorsements and ensuring policy changes are made accurately and on a timely basis Coordinating claims, working directly with clients and insurance carriers to ensure accurate resolution of claims Obtaining an in depth understanding of various insurance carriers' policies and processes and developing rapport with company underwriters Assisting with various projects and assignments as needed Qualifications: Minimum 1 year of CSR experience specifically in Personal Lines Insurance (Auto, Homeowners, Casualty, Jewelry, Marine, etc.) Outstanding written and verbal communication skills and strong attention to detail Ability to work independently with minimal direction as well as collaboratively Strong computer skills and proficiency with software systems including Microsoft Office, Special Agent, and Singlepoint Rating Software Ability to build relationships and emphasize clients' needs Bilingual (English/Spanish) preferred but not required What's in it for you: Competitive compensation and benefits Retirement plan with company contribution Supportive leadership Training, development, and growth opportunities **Full Job Description to be shared prior to an interview with my client **To be considered, please apply or email along with a copy of your resume to creid@monumentstaffing.net

Easton Select Group is a Massachusetts-based company specializing in pool services and backyard leisure products, with a diverse portfolio tailored to meet the needs of homeowners nationwide. Rooted in a second-generation family business with a 50-year legacy of quality and innovation, Easton Select Group aims to leverage strategic acquisitions to grow and provide a competitive edge in the pool industry. This approach enables the company to offer superior products, services, and expertise to its customers. Role Description This is a full-time, on-site role based in the Walpole, MA Area for a Pool Retail Associate. The Pool Retail Associate will be responsible for assisting customers with their pool product needs, managing inventory, providing exceptional customer service, and ensuring a positive customer experience. Day-to-day tasks may include maintaining store displays, coordinating with the logistics team for inventory replenishment, and addressing customer inquiries or concerns. Qualifications Strong Interpersonal Skills and Communication abilities Experience in providing Customer-focused Service and enhancing Customer Experience Proficiency in Inventory Management Ability to work independently and collaboratively as part of a team Previous experience in retail or pool industry is a plus Potential to become Assistant Manager High school diploma or equivalent

Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle customer inquiries and complaints via phone, email, or in-person Provide product and service information to customers Process orders, forms, applications, and requests Keep records of customer interactions and transactions Follow up to ensure resolution of customer issues Participate in team-building activities and career development workshops Collaborate with team members to improve service delivery Qualifications Strong communication and interpersonal skills Customer-oriented mindset and ability to adapt/respond to different types of customers Proficiency in MS Office and customer service software Excellent problem-solving skills and attention to detail High school diploma; college degree preferred Experience in customer service or related field is advantageous Benefits Professional growth and advancement opportunities Supportive and collaborative work environment Participation in workshops and professional development programs Be the voice of our company. Apply now to become a Customer Service Representative!

We are seeking to hire part-time Campus Sales Associates in multiple locations, including Massachusetts, San Francisco, New York and Texas. Take a Look at Your Future with Quintara Biosciences · The mission of Quintara Biosciences is to provide integrated DNA services (DNA reading, writing, editing, and making) to the life science community by creating and delivering innovative translational technologies and platforms. · A path towards your most rewarding career.You will be challenged to work in a results-driven, fast-paced organization; you will work with passionate professionals who strive to develop innovative products and technologies that advance the life sciences; and you will excel in an environment of respect, integrity, and fair opportunities for growth. Job Scope Campus Sales Associate plays a vital role in connecting local users and Quintara to enhance the overall experience of Quintara clients in the campus. As a Campus Sales Associate, you will participate in the marketing promotion, customer engagement, drop box management, and local marketing activities. PRIMARY RESPONSIBILITIES ： · Manage drop box in the campus, including but not limited to setting up new drop box, maintaining the existing ones in good condition, etc. · Conduct customer mapping in the responsible institution · Distribute marketing collaterals such as service brochure/flyer and promotion card in the campus · Consolidate the sample in all drop boxes in the campus and relay the package to Quintara driver or 3 rd party courier · Facilitate the local marketing activities, including but not limited to lunch and learn, vendor show, etc. Requirements： · Strong verbal communication skills · Customer-centered with proactive attitude · Daily walking among different buildings in the campus to consolidate samples from Monday to Saturday Benefits: · Weekly pay · Eligibility to incentive plan

As a Sales Associate, for our 98 Charles Street storefront located in Boston, you are a representation of our brand. Taking your unique personal style mixed with passion for fashion, you will help customers to express their confident selves in and out of the office. You'll collaborate with team members to drive in store sales, create a seamless customer experience, and foster an inclusive and respectful work environment on the sales floor. Job Details Hourly pay Retail employee discount program Flexible days and hours Store open Monday - Wednesday 2-6pm and Thursday - Sunday 11-6pm Store located at 98 Charles Street, Boston 02114 *Note: Availability of these benefits and perks may be subject to eligibility requirements. Job Responsibilities Drive sales by exceeding selling and service expectations Complete training, become familiar with product knowledge, participate in useful customer experience relations Assist in store tasks-register/checkout, restocking products, inventory, customer relations, cleaning, fitting room Share feedback, insights and ideas with the management team Act in a manner that aligns with our values to meet expectations Preferred Qualifications (About you): Previous retail experience preferred, not necessary Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team, able to share with management Essential Qualifications: Are at least 18 years old Are available when we are busy, including: weekends and holidays Can bend, reach, stretch as well as lift, carry and move at least 30 pounds Can regularly move around all store areas and be accessible to customers Build productive relationships with everyone on the team and always respect each other We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

AKRIS is an international fashion house founded in 1922 in St. Gallen, Switzerland. Driven by the vision of Creative director Albert Kriemler, who designs sleek and effortless silhouettes for a discerning global clientele of women with purpose. The family-owned fashion house is renowned for its rarefied and innovative double-face fabrics, for pushing the boundaries of St Gallen embroidery and pioneering digital photo printing techniques. Your impact to the business: Your primary focus as a Sales Associate will be to grow the Ready-to-Wear business while simultaneously developing handbag and accessories categories. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, your goal will be to build lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding boutique operating processes. You possess entrepreneurial spirit, passion for the brand, you can exemplify the company's values and knowledge of the luxury/retail business. You have a passion for providing excellent service and you partner with the sales team and store leadership on key initiatives that support and drive sales and KPI targets. Essential Functions: Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) Demonstrate strong product expertise, engage clients through the details and stories of our product with a confident fashion voice Actively use styling and selling technology to deliver the customer experience and drive sales Build and maintain client book as well as gain new clients Resolves client issues in a timely manner Proficient and accurate use of both the Saks and Akris POS system May be responsible for opening/closing the boutique as needed Participate in in stocking the store Maintain visual merchandising standards per company VM standards Be a positive role model Always maintain professional communication with store management, peers, Saks team members and clients Participate in monthly meetings and trainings Maintain a professional appearance and follow AKRIS uniform guidelines Knowledge and Skills: Passion for human relationships, luxury, fashion, art, and design Tech savvy; ability to use and learn different software programs Excellent communication (verbal and written) skills, demonstrated passion for working as a team and strong drive for business results Requirements: Previous luxury/contemporary Retail sales experience Position requires prolonged periods of standing/walking around store or department. Ability to lift/move up to 25 lbs. Able to work a flexible schedule, including holidays and weekends RTW experience preferred but not required AKRIS is an equal opportunity employer. We are proud to employ talent from many different backgrounds, experiences, and identities. We continue to work towards creating a workforce that represents the diversity of our clients and communities and we offer an inclusive environment of mutual respect where our employees feel included, developed, and heard

Our client operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations has helped our client be recognized as one of the fastest growing HVAC, Plumbing, and Electrical Services providers in both the residential and commercial segments. We understand that a home is the client's biggest investment and that they want to keep it in top condition. To achieve this, our client is committed to living out their values of providing quality service each day to best serve homeowners. They strive to maintain their commitment of excellence in service through high-quality partnerships with other like-minded organizations with a people-first vision. Position Overview They are seeking a motivated and multi-talented individual with strong client service technical skills to join their Command Center. You will be responsible for providing contact center support for new and existing customers. This is a critical role that supports and interacts directly with their clients/customers. Shift: 2:30pm-11pm with shift differential Essential Job Functions Be a product and process expert, guiding your team with deep knowledge of tools, services and customer needs to ensure they are equipped for success. Lead and coach a team of customer support agents to achieve and maintain top-tier performance in quality, productivity, and attendance metrics. Provide regular, constructive feedback based on quality assurance (QA) scores, customer survey responses, and queue observations. Handle customer escalations with poise and professionalism, stepping in to resolve complex or high priority issues as needed. Oversee daily operations and manage team performance to ensure members meet performance standards while maintaining focus on delivering a best-in-class customer experience and achieving key performance targets. Act as a point of contact for escalated customer issues, facilitating timely and effective resolutions Assist staff with customer concerns and technology issues. Ensure team members adhere to schedules, breaks, and performance standards to maintain productivity. Monitor call quality and metrics, providing feedback and developing action plans. Monitor and manage real-time queues, ensuring staff availability to meet service level targets. Participate in quality assurance; assure 100% client satisfaction Generate reports on team performance, call volumes, and customer satisfaction. Drive performance improvement initiatives by setting SMART goals for your team, ensuring clear paths for growth and success. Maintain accurate coaching logs and feedback records for each agent. Receive, manage, and own escalations from Client Support Staff and other company employees Foster a positive team environment by recognizing achievements, encouraging collaboration, and addressing team concerns. Work closely with management to implement strategies that enhance team performance and meet organizational goals. Identify opportunities for process enhancements and actively participate in initiatives aimed at improving efficiency and customer satisfaction. Report system, customer or operational issues impacting service quality. Perform other administrative duties and special projects as assigned by the Supervisor. Required Skills and Experience Minimum 3 years in contact/call center environment preferred Prior Lead experience a plus but not required Experience and proficiency in all Company support applications and tools Experience with Microsoft Windows operating systems Excellent communications skills verbal and written (Must be fluent in English) Strong organizational, project management and multitasking skills The ability to work independently and likewise as a team player Comfortable troubleshooting over the phone, at times using remote desktop sharing utilities Ability to multitask and effectively handle shifting priorities professionally Teamwork approach, enthusiasm and a strong desire to succeed! HR Pals acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics. For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.

The Client Success Specialist works in a client-focused, team-centered environment assisting the advisory team as the central point of contact for client requests. As a Client Success Specialist, you will be expected to communicate with clients daily to address their day-to-day needs. This position will report to the Client Service Lead. Responsibilities Understanding and proactively executing on the unique needs of multi-generational clients. Coordinate, verify and pay trustees' Fees across accounts. Coordinate, verify and settle all Tax Payments (estimates and payments due) for trusts and individuals and send prepared letters informing the family members. Calculate year-end income payments by working directly with the families' accounting firms. Processing ongoing gifting to charities and the children of beneficiaries. Ensure any required IRA distributions are taken and coordinate and IRA Qualified Distributions with the accountant, so they are coded properly. Coordinate ongoing tax loss harvesting and trades across all portfolio. Check for investment losses to harvest on an ongoing basis Maintain an up-to-date family tree Coordinate the dissolution of trusts as necessary. Money Movements Execute all money movement requests Verify that the payments are debited from the correct income and principal buckets and communicate as needed to the families. Confirm any payments made are properly received and processed accordingly on the receiving end. Keep copies of any outgoing checks for our records. Pay invoices on behalf of clients. Maintain records of the payments made for tax reporting purposes Coordinate payments both from the clients and the trusts liabilities related to their taxes. Monitor the principal and income balances of each trust on a weekly basis to ensure we have enough funds for upcoming distributions to beneficiaries. Send all tax payments via certified mail Reporting Duties Prepare investment review meeting material for three meetings per year with various branches client relationships, including trustees, beneficiaries, accountant and attorney Maintain reporting for all trustees and beneficiaries to ensure they are receiving timely and accurate reporting on all relevant portfolios. Customize the information for meetings including purchase and sales summaries and explanation of thematic investment approach Running weekly transactions reports to monitor and additions and withdrawals to the accounts. Review monthly statements for each account and maintain electronic records. Communication Duties Proactively stay in contact with all family members from the branches on a quarterly basis Communicate directly with the accountant frequently. We pay quarterly taxes, provide quarterly reporting on gains taken throughout the year, work together on tax cost questions of various positions in the account, determine if payments should be taken from the principal or income cash buckets Be the direct point of contact for any trustees and beneficiaries. Receive trade approvals prior to executing any trades from the accountant and trustees Communicate any gifts over the annual exclusion amount to the attorney and the accountant. Miscellaneous Provide financial planning and purchase information to family members around home and auto purchases Work directly with each family's estate planning attorney with any questions on gifting, account titling, trust distributions, etc. Qualifications & Requirements Bachelor's degree or equivalent experience Minimum of 3-5 years of relevant experience, either full-time or through internships Experience with Salesforce, Portfolio Accounting Software, DocuSign, Microsoft Suite (competency or ability to learn quickly) RIA, Wealth Management, Financial Management background preferred Customer service background preferred Excellent verbal, written, analytical, and organizational skills Ability to identify, meet and follow through with client needs and requests Able to work independently Enjoy being part of a team Must be highly flexible and confidential with all client and firm matters

Part-time Luxury Retail Sales Associate - La Maison Longchamp La Maison Longchamp: Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp's team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development. Position: Part-time Luxury Retail Sales Associate Great opportunity to join our Luxury Brand! We are looking for a talented Part-time Luxury Retail Sales Associate to join our Longchamp Nordstrom Natick Mall location. This is an hourly base + bonus position. Our Retail Sales Associates don't just greet and service our customers, they are relied upon to create an experience and generate and drive sales through a book of business that they manage and develop. Responsibilities: Generate and maximize sales through effective client persuasion. Maintain extensive knowledge of products and merchandise care. Stay updated on new items, customer service guidelines, and store policies. Develop and manage client books to foster long-term relationships. Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention. Gift wrap and bag items for customers. Assist with mailings, answer phones, and process phone orders. Contribute to floor moves, merchandising, and display efforts. Support processing and replenishing of merchandise. Tag merchandise as needed, not limited to sales periods. Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping. Key Tasks: On a day-to-day basis, your various tasks involve: Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. Works on special projects as necessary. Any other duties as assigned by management. Qualifications: High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education. Three plus years of high-end retail, boutique, or sales experience. Proficient in inventory management, customer sales, and merchandising. Skilled in POS transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports. Proficient in UPS System for shipment preparation and processing. Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.

MHEC is hiring! As an MHEC Member Service Specialists, you will support our 2700+ customer base by successfully executing to the strategy of the member services team, supporting new and existing members on a daily basis to drive growth and increased member spend, and provide overall partnership satisfaction. ▪ Hybrid Work Week: 3 days on site, 2 days remote (Core hours 8 am - 4 pm) ▪ Competitive salary with bonus program ▪ Health and Life Insurance ▪ 403B with company match ▪ Exceptional Paid time off program This role is not a sit back and wait for the phone to ring role. Your Goal? Support the new membership effort while supporting our existing Members (customers) to ensure they are realizing the full benefit of membership with our organization. This includes: · Providing exceptional, timely customer service on a daily basis · Ensuring membership tools and collateral materials are current and readily available · Recognizing the opportunities to connect a member and our supplier offerings, willingly engaging in the opportunity to softly sell our value · Supporting new member onboarding and member training · Preparing data driven reports that support securing new members · Actively engaging in member and supplier events, highlighting the benefit of MHEC as the Consortium of choice · A continuous improvement and member enhancement opportunities driven mindset These are the traits you'll need to be successful ▪ Ethical. Follow our processes under strict compliance rules with 100% integrity. ▪ Resilient. Take on challenges and when we miss the mark, try again. ▪ Creative. Think out of the box and always asking yourself what else can we try. ▪ Self Directed Juggler. Work independently and get things done. ▪ Cultivator: Develop and maintain collaborative internal and external relationships. ▪ Articulate. Provide accurate information on a timely basis and listen attentively to needs. ▪ Analytical. Use data to tell a story that creates opportunity. ▪ Driven. Passion for exceeding expectations. Education/Qualifications ▪ 2 years in a direct customer service role ▪ Willingly engages in conversations with others and can sell the organizations value proposition ▪ Experience creating reports from data and navigating the internet for business information ▪ Demonstrated experience servicing customers, supporting requests and following through ▪ Strong math skills and the ability to analyze information ▪ Proficient in Microsoft Office Suite; Strong Excel and Powerpoint required . ▪ Bachelor's degree desired; supply chain, marketing, or management preferred ▪ Prior experience working in a business to business environment a plus ▪ Spanish speaking a plus. Physical Working Environment: ▪ Hybrid Work Environment: Monday - Wednesday on site; Thursday, Friday remote ▪ Position is primarily sedentary with extensive computer and telephone work ▪ Regional travel is required to meet with members and to attend events and trade shows. Must have reliable transportation to meet this requirement.

Member Service Representative (MSR) plays a crucial role in providing exceptional customer service and financial solutions to clients. This position is responsible for assisting members with banking transactions, account inquiries, and product recommendations while ensuring compliance with banking regulations and policies. Key Responsibilities: Greet members in a professional and friendly manner, ensuring a positive banking experience. Process financial transactions, including deposits, withdrawals, transfers, and loan payments efficiently and accurately. Assist members with opening and closing accounts, issuing debit/credit cards, and resolving account inquiries. Identify customer needs and recommend suitable banking products and services, such as savings accounts, loans, and investment options. Proactively cross-sell and refer customers to appropriate departments (e.g., lending, investments) to enhance financial well-being. Educate members on digital banking services, including mobile apps and online banking. Ensure all transactions and procedures comply with federal regulations and internal policies. Maintain confidentiality and safeguard member information. Identify and report any suspicious activities related to fraud or security risks. Maintain accurate records of transactions and documentation. Assist with branch operational tasks, including balancing cash drawers and ATM management. Participate in training and professional development programs to stay updated on banking regulations and best practices. Qualifications & Requirements: High school diploma or equivalent (Associate's or Bachelor's degree in Business, Finance, or related field preferred). 2 years of experience in customer service, banking, or financial services preferred.

Innova Solutions is immediately hiring for a Customer Service Representative Fulltime/Contract Duration : 12 Months (Temp to Perm) As a Customer Service Representative you will: · Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. · Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. · Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. · Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. · Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members. · May be responsible for specific supervisory review, training and approval actions. · Contributes to the achievement of related teams' objectives Bachelor's degree or the equivalent combination of education and experience is required.5-7 years of total work experience is preferred. · Experience in brokerage processing is preferred. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Abhishek Tiwari Team Lead - Recruitment *********************************** (+1)************ PAY RANGE AND BENEFITS: Pay Range*: $23.00 - $25 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes 2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: ******************************** Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any otherstatus protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ********************** or **************. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.