Customer Experience Specialist - Great Benefits & Career Growth
Customer Service Associate Job 27 miles from Mahwah
Customer Service Representative
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experience TTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
At least 1 year of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $18.92 plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit ************************* for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-NY-MaltaJob _Customer Care Representative
Retail Associate
Customer Service Associate Job 16 miles from Mahwah
THE TEAM
The mission of the Retail team is to deliver world-class client experiences.
THE OPPORTUNITY
Your future starts now. Join our high-performance Retail team as we deliver Everyday Luxury to the world. We're proud to offer industry leading wages starting at $20-$30/hr with unlimited growth potential. You'll experience a world-class Retail education. We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience. As a Retail Associate within our boutiques, you will be part of the team responsible for the successful delivery of extraordinary client experiences and support to maximize on sales opportunities. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLES
As a Boutique Associate, you will:
Support the Service Counter team to enable efficient and elevated experiences
Support the Atelier team to enable Everyday Luxury experiences
Curate our merchandise assortment and support a seamless retail environment
As a Style Advisor, you will:
Sell clothes and earn client confidence through unparalleled styling expertise
Deliver world-class experiences by creating meaningful, memorable moments
Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia
As a Service Advisor, you will:
Welcome clients
Match clients with their product and direct to the right Service Counter
Prepare the product to be processed
Efficiently and accurately process transactions
Package product for an Everyday Luxury opening experience
Support operations at the Service Counter
As an Inventory Associate, you will:
Efficiently and accurately process incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients
Strategically place product in the backroom
Uphold the standards of product display
Enable seamlessly integrated cross-channel shopping experiences
Support in the seamless operations of all aspects of the retail space across Clients, Product, Space, Risk and Operations
As a Merchandiser, you will:
Ensure the efficient and accurate processing of incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients
Strategically place product on the sales floor
Translate the product story in our boutiques
Validate the standards of product display
Enable seamlessly integrated cross-channel shopping experiences
Support in the seamless operations of all aspects of the boutique space across Clients, Product, Space, Risk, and Operations
THE QUALIFICATIONS
Aritzia Retail Associates have:
An aspirational sense of individual style
A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business
THE COMPENSATION
The typical hiring range for this position is $20 - $30 per hour. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.
THE PERKS Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount - Maybe you've heard of our famous product discount? You have now.
Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.
Apply online or in your local store today.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Part-Time Customer Service Agent (32hrs.)
Customer Service Associate Job 28 miles from Mahwah
About Wakefern
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , and Di Bruno Brothers banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.
About You
Your contribution
The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs.
What you will do
The core functions of this position include, but are not limited to, the following:
Answer and respond to inbound calls and emails from retail locations
Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required
Complete order poll monitoring from start to finish
Create a report card; explain how to create a report card
Create, adjust, cancel and understand a store order
Create, update, cancel and understand a store return
Understand basic information on an invoice, delivery receipt, loading diagram
Understand, create and update an ordering schedule
Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries
Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces
What we're looking for
High school graduate or equivalent
Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume
Strong problem solving and critical thinking skills
Ability to work in a fast-paced environment without constant direct supervision
Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS)
Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required
1st shift; 8am-4pm or 9am-5pm
Retail experience preferred
Multiple language experience preferred
How you will succeed
Core Competencies:
Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication.
Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
How you will work
Ability to sit and work at a desk for long periods of time
Ability to view screens for long periods of time
Customer Service Specialist
Customer Service Associate Job 20 miles from Mahwah
Responsibilities
Answer heavy call volume in a professional and friendly manner providing exceptional customer service in a call center environment.
Analyze and resolve or triage application support incidents/requests.
Facilitate product builds and maintain product SLAs.
Log and track incidents / requests from identification through resolution in incident management software.
Communicate with resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete.
Collaborate with application development and/or infrastructure resources to resolve incidents/requests.
Document resolutions and internal procedures and update knowledgebase articles.
Create a positive customer support experience and build strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.
Maintain and protect confidentiality with regards to all aspects of client and company information.
Document, analyze, discuss, and review customer service-related matters resulting from calls answered.
Ability to review products and information with a desire to learn and become a subject matter expert in order to answer customer questions and resolve concerns.
Analyze information, process documents, and communicate payment information in an attempt to resolve customer issues prior to escalation.
Provide after hours and on-call support as needed.
Performs general administrative tasks as needed.
Performs other duties will be at the discretion of management.
Required Skills
Excellent communication skills.
Excellent interpersonal and customer service skills.
Strong analytical and problem-solving skills.
Must have superior technology skills with proficiency in Microsoft Office 365.
Ability to build rapport with clients.
Ability to multitask and remain professional at all times.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Self-starter with the ability to work independently.
Ability to speak Spanish helpful but not required.
Account Executive - Customer Success
Customer Service Associate Job 25 miles from Mahwah
Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.
We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?
What You'll Do
Are you passionate about building relationships and helping clients achieve their goals? Join our Customer Success team as an Account Executive and play a crucial role in transforming the AdTech space! You'll have the opportunity to work with a diverse range of clients, help them unlock the full potential of Doceree's solutions, and grow your career in a supportive and exciting atmosphere!
Client Support, Satisfaction & Retention: be the trusted ally for our clients, building and nurturing strong relationships and understand their needs, goals and challenges, enhancing customer satisfaction and retention
Customer Onboarding: support the team in ensuring customers have a seamless and positive experience
Customer Feedback: collaborate effectively with internal stakeholder to provide valuable insights and feedback as the voice of the customer
Product Adoption: become an expert champion Doceree's suite of products and solutions, guiding clients to maximise their usage and benefit
Issue Resolution: be a problem-solver and quickly identity and address any issues or concerns clients may have, collaborating with internal teams to deliver effective solutions
Who You Are
1+ years of experience in an account management, customer success or similar within the AdTech industry
Strong enthusiasm for learning and adopting new technologies, staying updated with the latest trends in AdTech and digital media space, and applying them to enhance client success
Self-motivated and results-driven, with a passion for helping clients succeed
Exceptional interpersonal and communication skills, with the ability to connect and build trust with clients
Excellent problem-solving abilities and a proactive approach to addressing challenges
Ability to manage multiple accounts and projects with strong organisational and time management skills
Adaptable and able to thrive in a dynamic, fast-paced environment
Bachelor's degree
Benefits
Competitive salary and bonus plan
Stellar health care plan options for you and your family (Medical, Dental & Vision)
401K + 4% Matching
Generous PTO, vacations & sick leave
Extensive paid parental/maternity leave
Team events
At Doceree, we know that our Company's strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.
Sales Associate (Woodbury Commons)
Customer Service Associate Job 18 miles from Mahwah
The Sales Associate is a brand ambassador; responsible for providing a personalized client experience, building strong client relationships, meeting and exceeding sales targets. This individual is a team player that delivers the highest standards of the Balmain client experience.
WHAT YOU'LL DO:
Represent Balmain's ethos and values; be reliable, collaborative, and act with integrity as a representative of the brand. This includes both in store, as well as out of store events and activations.
Demonstrate excellent knowledge of Balmain's history, heritage and products
Provide outstanding service to our clients and be a true ambassador of the brand ensuring that every client is treated according to Balmain standards.
Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
Be creative and entrepreneurial; make recommendations to management based on your observations and client experiences.
Recruit new clients; make meaningful relationships with new clients by introducing the brand, getting to know them, and making recommendations based on their lifestyle.
Foster relationships with existing clients; continuously build upon your current relationships through various outreach initiatives.
Be a team player; collaborate with your peers and contribute to the overall success of the store.
Support the management team with operational duties as needed!
Adhere to all company policies and procedures.
QUALIFICATIONS
3+ years of Luxury Retail Experience.
Exceptional organizational skills, follow through and attention to detail.
Solutions based thinker.
Collaborative spirit and proactive attitude.
Excellent written and verbal communication skills
BENEFITS & PERKS:
Health, vision, dental and fringe benefits
Paid Vacation, Sick, and Holidays
401k with Company match
Employee Discount
ABOUT US:
Founded in 1945, Pierre Balmain's eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today's Balmain is intent on forging fashion's future in a uniquely authentic manner. Compelling, often surprising and always bold, Balmain's offerings rely on an instantly recognizable silhouette, assertive spirit and the powerfully transformative possibilities that only beautiful design and skilled construction can achieve. Constantly seeking exciting, novel and entertaining ways to converse and communicate, Balmain will never shy away from pushing each and every envelope. Part of Mayhoola, led by the vision of Creative Director Olivier Rousteing, the house's impressive rapid growth and critical success is entirely due to the passionate and talented Balmain family of craftspeople, experts and team members who make each collection possible.
With respect to positions in our New York retail Locations, the expected base salary ranges from $18.00/hr.-$23.00/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Customer Service Representative- ERISA Fidelity Department
Customer Service Associate Job 6 miles from Mahwah
Who are we?
Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial.
Position Overview
We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed!
Key Responsibilities
Customer Service & Sales Support:
Engage with clients via phone and email, providing top-notch service and assistance.
Educate potential customers on ERISA Fidelity products and services, helping them navigate their options.
Proactively follow up on leads and in-progress applications to drive sales conversions.
Maintain accurate customer records and interactions in the CRM system.
Collaborate with internal teams to streamline processes and improve customer experience.
Administrative Responsibilities:
Process and track applications, renewals, and policy updates.
Ensure accurate data entry and maintain organized client records.
Assist in preparing reports, documentation, and client communications.
Support the team with invoicing, follow-ups, and other administrative tasks.
Qualifications & Skills
Experience:
1-3 years in customer service, sales support, or administrative roles.
Prior experience working in a CRM system is highly preferred.
Skills & Competencies:
Strong verbal and written communication skills - comfortable with a high-volume phone role.
Driven, self-motivated, and eager to grow in a sales-oriented environment.
Detail-oriented with strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task, prioritize, and meet deadlines efficiently.
Education & Certifications:
BA Degree in Business in related field.
Why Join Us?
📞 Heavy phone presence & sales growth opportunities
💼 $45,000 base salary
🏆 Career advancement in a fast-growing company
📈 Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch
🌟 Supportive team environment & professional development
If you're hungry for success, love being on the phone, and want to grow in sales, we'd love to hear from you!
Legal Client Relations Specialist
Customer Service Associate Job 17 miles from Mahwah
Our client is a nationally recognized law firm specializing in complex litigation, including mass tort, class actions, and commercial disputes. We are dedicated to advocating for our clients and achieving impactful legal results.
We are seeking a Client Relations Specialist to join our team and serve as a key liaison between the firm and its clients. This individual will play a crucial role in maintaining strong client relationships, ensuring seamless communication, and enhancing the client experience. The ideal candidate is professional, empathetic, and highly organized, with a passion for delivering exceptional service in a legal environment.
Key Responsibilities:
Serve as the primary point of contact for clients, addressing inquiries, providing case updates, and ensuring clear communication.
Assist clients in understanding legal processes and timelines, maintaining transparency and trust.
Collaborate with attorneys and legal teams to relay client concerns and facilitate efficient case management.
Maintain and update client records in the firm's CRM or case management system.
Handle client intake, including gathering necessary documentation and verifying case eligibility.
Proactively follow up with clients regarding case developments, deadlines, and required actions.
Support client engagement efforts, including satisfaction surveys and feedback initiatives.
Assist with conflict resolution by addressing client concerns and escalating issues when necessary.
Ensure confidentiality and compliance with legal and ethical standards when handling client information.
Qualifications:
Bachelor's degree preferred, or equivalent experience in client relations, customer service, or legal support.
Prior experience in a law firm, legal services, or professional client relations role is highly desirable.
Strong interpersonal and communication skills, with the ability to build rapport and handle sensitive client matters with discretion.
Detail-oriented and highly organized, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and case management software.
Ability to work both independently and collaboratively with legal teams.
Bilingual candidates are a plus, but not required.
Registered Client Service Associate
Customer Service Associate Job 28 miles from Mahwah
Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Provide service covera ge for a FA/PWA/team including:
Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
Executing money movement transactions at the request of the client and/or FA/PWA/team
Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team
Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance)
Assist FAs / PWAs/ teams in delivering against their business plan and client service model
Remaining current on all policies, procedures, and new platforms
Participating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT
Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
Assisting with general in-office support functions such as copying, filing and scanning documentation
Preparing and submitting expense reports for processing at the direction of the FA/PWA
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
High School Diploma/Equivalency
College degree preferred
Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Two or more years of industry experience preferred
Knowledge/Skills
Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Detail orientated with superior organizational skills and ability to prioritize
Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
Exceptional writing, interpersonal and client service skills
Strong time management skills
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Adaptable and ability to multitask
Goal oriented, self-motivated and results driven
Reports To:
Business Service Officer
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Customer Service/Product Sales Specialist (ID# 4342)
Customer Service Associate Job 22 miles from Mahwah
We are currently seeking a B2B Product Sales Specialist to work within a company located in Westchester, NY. Interested candidate MUST have product sales experience.
Responsibilities include:
Answer customer service call queue.
Open/maintain customer records by adding/updating account information.
Respond to order related inquiries and status updates.
Use automated information systems to analyze the customer's situation.
Attract potential customers by answering product and service questions, suggesting information about other products and services.
Provide verbal and/or written quotations to customers.
Attract potential customers by answering product and service questions, suggesting information about other products and services.
Handle customer escalations.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Participate in outbound call marketing campaigns as assigned.
Required to substitute in the Order Entry Department when needed.
Required Education/Experience:
Minimum of a 2-Year College Degree with 2 + years relevant experience in product sales
2+ years' experience in b2b product sales (branding, hospitality and promotional advertising industry would be preferable)
A background in executing production orders and customer delivery, preferably with domestic and international manufacturers.
Communications skills to coordinate and direct scheduling of multiple product orders.
Proficient in Excel, Word, and Outlook
Able to grasp and pick-up on new proprietary software, CRM, mail-merge procedures, and generally be tech savvy (at least well up-to-date and comfortable with the PC platform).
COMPANY OVERVIEW
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
English Spanish customer service rep
Customer Service Associate Job 23 miles from Mahwah
Bilingual Customer Service Representative (Part-time, Spanish-English)
📅 Schedule: Monday, Tuesday, Friday, and Saturday | 12:00 PM - 8:30 AM
Responsibilities:
Handle a high volume of client inquiries in both English and Spanish
Research and resolve customer issues efficiently
Provide accurate, valid, and complete information to customers
Multitask effectively while maintaining excellent service
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Assist with client reporting as needed
Required Skills:
Bilingual: Fluent in English and Spanish (both verbal and written)
Proven experience in customer support or as a customer service representative
Strong contact handling skills and active listening
Proficiency in Microsoft Outlook, Word, and Excel
Excellent communication and problem-solving skills
Ability to adapt to different personality types and customer needs
Strong multitasking, prioritization, and time management skills
Compensation:
Pay: $16.00 - $19.00 per hour
Flexible schedule
On-the-job training provided
Location:
Newark, NJ 07102 (In-person)
Must be able to reliably commute or plan to relocate before starting work
Front Desk Operations - Customer Service Representative
Customer Service Associate Job 28 miles from Mahwah
alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional
We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York City, Brooklyn, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth.
Compensation
FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles.
Responsibilities
Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the Alteration Specialists Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Responsible for ordering, tracking and managing office inventory, supplies and purchases
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Thoughtful and authentic recommendations to customers through a deep understanding of their need
Thoughtful interaction with each customer
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team
Contribute ideas to company policies to create an even better customer experience
Operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists
Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes
You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives.
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience
Experience in customer service related roles preferred
Prior responsibilities in the fashion industry, and communications management desired.
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired.
*This is an entry-level role.*
Why the Role is Compelling
As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Sales Associate- Woodbury Commons
Customer Service Associate Job 16 miles from Mahwah
We are seeking 2 motivated individuals to join our P448 Woodbury Commons Premium Outlet team as Full-Time Sales Associates. The Sales Associate will be responsible for exceeding weekly and monthly sale goals as well as providing exceptional and elevated customer service, creating memorable store experiences, handling all retail and POS operations, and maintaining store appearance via visual merchandising. This position requires a commitment of 5 days per week/ 35-40hrs and during peak times may require additional hours. Overtime hours must be approved in advance by the Manager. The Sale Associates will report directly to the NYC Store Director.
Responsibilities
Establish, meet and exceed sales and performance goals
Proactively seek opportunities to up sell and add on merchandise to each transaction, while enhancing the customer's experience
Utilize product knowledge to recommend/select product for clients based on their needs
Lead conversations with customers organically through engagement and open-ended questions
Maintain a positive, energetic and upscale atmosphere reflective of the P448 brand
Display creative problem solving abilities to accommodate client needs on a case-by-case basis (returns, exchanges, defected merchandise, etc)
Assist with stocking and ticketing merchandise on the sales floor
Maintain a clean and organized appearance of the store and high operational standards
Qualifications
Proficiency in Mandarin or Spanish a plus
Qualified candidates must have the proper work authorization to work in the US
Minimum of 2 - 3 years experience in retail sales or a wholesale environment
Experience working in an Outlet setting preferred but not necessary
Associates or Bachelor's Degree preferred
Consistent availability to work scheduled shifts and display reliability to be punctual
Strong attention to detail with a driven work ethic
Knowledge and experience with elevated customer service
Complete understanding of the P448 lifestyle and customer and the ability to communicate it
Able to work effectively with others in a teams-oriented environment
Resourceful and hands-on approach to problem solving
Motivated and enthusiastic in exceeding sales goals; provide action plan and have follow through skills to increase clientele base
Physical Requirements
Must be able to climb ladders, lift or move up to approximately 20 - 50lbs
Bending, twisting, squatting, kneeling is required
Routine standing for long periods of time
Compensation/ Benefits
$21 - $24/hr + Commission based on weekly sales goals
Medical, Dental and Vision benefits
401(k), FSA, Life Insurance and additional benefits
Sick, Vacation and Bereavement Paid Time off
Shoe allowance per season and additional employee incentives
This job description is not limited to the duties and responsibilities listed above, as additional special projects may be performed tied to the needs of the business by the employee(s) incumbent of this position. Employee(s) will be required to follow and perform any other job related instructions and duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements are subject to possible modification.
StreetTrend LLC is an equal opportunity employer and prohibits discrimination or harassment in the workplace. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status. StreetTrend LLC fosters an inclusive environment where everyone feels welcome and valued.
ABOUT P448
P448 is an Italian streetwear brand whose collections are designed to empower the individual in their own authenticity. Our sneakers are thoughtfully designed and crafted in Italy by master artisans. They are worn by makers and creators across the globe. Defined by an eclectic aesthetic, we take inspiration from the streets, underpinned by the underground spirit of subculture. Fans include Bradley Cooper, Joe Jonas, Tyler Hubbard, Jon Hamm, Ben Affleck, Jennifer Lawrence, Addison Rae, Taylor Swift, Dakota Fanning, Gabrielle Union, Kiki Layne, Nico Parker, Rita Ora, Shiri Appleby, Billy Eichner, Maria Menounos, Sophia Amoruso, Arnel Pineda, Neil Perry, Lea Michelle, Chelsea Handler, Kate Hudson, Olivia Culpo, Lilly Singh, Paul George, Irina Shayk and more…
Client Service Associate
Customer Service Associate Job 24 miles from Mahwah
Jacobs Levy Equity Management, an institutional asset manager located in Florham Park, NJ, is seeking an energetic, dynamic individual to work in our Client Service and Business Development Group. This professional will prepare client, consultant, and prospective client reports, analyses, questionnaires, and RFPs.
Responsibilities include:
Produce client, consultant, and prospective client reports
Assist in preparing and managing RFPs and questionnaires by drafting responses, producing requested data and reports, and assembling detailed support information
Assist in preparing and managing email campaigns
Update and help manage consultant databases
Use third-party portfolio analysis systems to gather data and create reports
Assist in preparing materials for client, consultant, and prospective client meetings
This position requires a skilled professional who has strong analytical skills, shows exceptional attention to detail, and is a good communicator.
Requirements include:
Bachelor's degree, preferably in Finance, Economics, Business, Math or related field
3+ years of related experience in a fast-paced corporate office environment, preferably in the finance industry
Experience with RFPs preferred
Exposure to portfolio and/or performance analysis software a plus
Familiarity with investment performance and portfolio characteristics data
Attention to detail
Strong project and time management skills
Excellent computer skills including Word, PowerPoint, Access, Excel and Outlook
Team-player
Jacobs Levy Equity Management focuses exclusively on managing equity portfolios for institutional clients. We encourage intellectual curiosity and offer a good work/life balance, competitive compensation, and a collegial environment.
Customer Service Representative
Customer Service Associate Job 26 miles from Mahwah
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Customer Service Rep
Customer Service Associate Job 30 miles from Mahwah
CUSTOMER SERVICE REP(ASSOC DEGREE) SALARY 60-70K
MANUFACTURING EXPERIENCE PREFERRED
Growing Manufacturer needs someone to handle customer purchase order entries, following up on a large amount of emails on a daily basis, direct customer inquiries and complaints to the right contact, work with accounting to invoice customers, set up and maintain accurate records and files, and scan and file documents. Should have experience in Microsoft Office Suite/Outlook and the ability to multitask and follow through on tasks consistently. Position will require 4-6 years experience in customer service preferably with a manufacturing organization. Please email **********************
Part-time Luxury Retail Sales Associate
Customer Service Associate Job 16 miles from Mahwah
Luxury Retail Sales Associate - La Maison Longchamp
La Maison Longchamp:
Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp's team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.
Position: Part-time Luxury Retail Sales Associate
Great opportunity to join our Luxury Brand! We are looking for a talented Luxury Retail Sales Associate to join our Woodbury Commons Premium Outlets location. This is an hourly base + bonus position. Our Retail Sales Associates don't just greet and service our customers, they are relied upon to create an experience and generate and drive sales through a book of business that they manage and develop.
Responsibilities:
Generate and maximize sales through effective client persuasion.
Maintain extensive knowledge of products and merchandise care.
Stay updated on new items, customer service guidelines, and store policies.
Develop and manage client books to foster long-term relationships.
Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
Gift wrap and bag items for customers.
Assist with mailings, answer phones, and process phone orders.
Contribute to floor moves, merchandising, and display efforts.
Support processing and replenishing of merchandise.
Tag merchandise as needed, not limited to sales periods.
Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping.
Key Tasks:
On a day-to-day basis, your various tasks involve:
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Works on special projects as necessary.
Any other duties as assigned by management.
Qualifications:
High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education.
Three plus years of high-end retail, boutique, or sales experience.
Proficient in inventory management, customer sales, and merchandising.
Skilled in POS transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports.
Proficient in UPS System for shipment preparation and processing.
Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.
Client Services Associate
Customer Service Associate Job 22 miles from Mahwah
About the Company
A leading institutional asset management firm located in Livingston, NJ, is seeking a highly motivated and detail-oriented professional to join their Client Service and Business Development team.
About the Role
In this role, you will be responsible for preparing a variety of client-facing documents and reports, supporting RFP processes, and assisting with the development of materials for client meetings.
Responsibilities
Create and maintain reports for clients, consultants, and prospective clients
Assist in the preparation of RFP responses and questionnaires, including drafting content, gathering data, and compiling detailed support materials
Contribute to the development and execution of email campaigns
Manage and update consultant databases
Utilize third-party portfolio analysis tools to gather insights and generate reports
Help prepare presentations and meeting materials for clients and consultants
Qualifications
Bachelor's degree in Finance, Economics, Business, Math, or a related field
Required Skills
At least 3 years of experience in a professional office setting, preferably within the finance industry
Previous exposure to RFPs and related processes preferred
Experience with portfolio analysis and performance data is a plus
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook
Strong organizational and time management skills
Ability to work collaboratively in a team-oriented environment
Preferred Skills
The ability to work effectively in a fast-paced environment is essential.
Pay range and compensation package
The firm offers a supportive, intellectually stimulating work environment, competitive compensation, and a healthy work/life balance.
Equal Opportunity Statement
Include a statement on commitment to diversity and inclusivity.
Client Services Associate
Customer Service Associate Job 20 miles from Mahwah
About Us:
Bleakley is a leading independent Registered Investment Advisor firm dedicated to providing top-tier financial advice and investment strategies. Our commitment to our clients is matched only by our dedication to our team members. We are seeking a dynamic Client Service Associate to join Advisor, Lyle Weintraub's team and support our growing initiatives.
About Lyle Weintraub's team: Over the last 30 years, Lyle has built a nationally recognized, award-winning financial advisory practice and a top caliber team. Named among New Jersey's Best-In-State Wealth Managers by Forbes, we serve high net worth individuals and families.
Job Brief:
We are looking for an ambitious and adept candidate who is passionate about providing exceptional client service and thrives in a fast-paced environment. This role includes a mix of client-facing activities and administrative tasks that will expand your skill set and make a meaningful impact on our business. High-level responsibilities include preparing pre- and post- meeting client materials, onboarding prospective clients and any other administrative tasks to support the needs of the team. To succeed in this role, you will need to be detail-oriented, along with having excellent communication skills, empathy and a collaborative spirit. This position reports directly to the Director of Operations. We look forward to adding another high achiever to our close-knit team.
Responsibilities:
• Assist Operations Team with day-to-day client needs (sending statements, tax documents, reports, beneficiary updates, opening new accounts, bank links, etc.)
• Document tasks and update KYC information in CRM and other platforms.
• Assist with money movement requests.
• Track and deposit checks received and process in compliance with the company and broker-dealer standards.
• Perform office and administrative tasks.
• Assist with pre-meeting preparation materials.
• Run Insurance Quotes and assist with insurance processes.
• Run client reporting data, as directed.
• Update and maintain client accounts and profiles.
• Assist and support team members, where needed.
• Monitor and maintain team calendar, phones and compliance emails.
• Manage and maintain Constant Contact correspondence and any other digital platforms.
• Assist with maintaining compliance records and reports.
• Reconcile and troubleshoot daily custodial alerts.
• Assist with maintaining Social Media platforms.
Knowledge and Skills
• Enthusiasm for helping clients and other team members
• Excellent communication and interpersonal skills
• Must possess high standards of professional ethics
• Extremely proactive, reliable and success-driven
• Must be detail-oriented, organized and resourceful
• Able to multi-task in a fast-paced environment
• Knowledge of Microsoft Office and Salesforce preferred
• Able to identify, escalate and problem-solve
Education and Experience
• Bachelor's degree from a four-year college or university
• 2+ years of experience in the financial services industry or related experience
• Conduct with the highest level of integrity and confidentiality
• Knowledge of Microsoft Office and Salesforce preferred
• Knowledge of Sales Navigator and social media
Right to Revise:
This is not meant to be all-inclusive, and the Company reserves the right to revise this job description as necessary without advance notice.
The statements herein are intended to describe the general nature and level of work being performed by the employee. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer without notice.
Why Join Us:
• Opportunity to play a key role in the growth and success of a leading RIA firm.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.
• Continuous professional development opportunities.
• High end office located in Parsippany NJ with gym on-site.
• Culture activities focused on health & wellness, team collaboration, and employee engagement.
Sales Associate, The Mall at Short Hills
Customer Service Associate Job 25 miles from Mahwah
SALES ASSOCIATE
WHO YOU ARE:
Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution-oriented.
WHAT YOU'LL DO:
Drive results through delivering an elevated customer experience both during and after sale service
Embrace and promote our Retail Excellence Program with both clients and staff
Develop and expand customer base by fostering genuine client relationships
Partner with management team to strategically achieve sales targets
Maintain a high level of product and industry knowledge
Implement and manage the boutique's community outreach program in order to maintain active social relationships with clients
Ability to communicate effectively & build strong partnerships with clients, peers, and management
YOU'LL NEED TO HAVE:
2+ years of experience at a high-end retailer
WE'D LOVE TO SEE:
An entrepreneur with the ability to drive results
Well connected with a strong ability to engage; a high energy personality
Elevated customer service skills; a true fashion expert with a passion for sales
Exceptional verbal and written communication skills
THE BENEFITS
Cross-Brand Discount
Product allowance
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Flexible schedule
At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V