Customer Service Associate Jobs in Hampton, VA

Starting Pay Rate: $15.50/hour Hours: Seasonal 0-40 hours per week, including nights and weekends Be an All Star as a Converse Retail Associate Youre energetic, a rebel a game-changer and we want you on our team. Bring your authentic form of self-expression together with other creatives, creating a unique vibe that is unlike anywhere else. Our shoes are iconic, just like you and just like our customers. Be part of continuing our legacy of inspiring, motivating and embracing the world of sport, culture, and creativity. At Converse, we celebrate and welcome you for who you are and encourage you to bring your individual style and passion to your team. We enjoy pushing boundaries together and innovating beyond what we ever thought was possible. Were proud to offer you benefits youll actually use, including product discounts, access to employee-only events and sample sales, incredible learning and growth opportunities and so much more. Be Rewarded for a Job Well Done Discounts for you and your family from Nike, Converse, and Jordan up to 50% off All full-time and part-time employees working 20 hours or more per week will accrue Paid Time Off and Holiday Pay All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment Access to support through Optum Employee Assistance Program at no cost for you and your family Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates Information about benefits can be found here. Putting Your Best Foot Forward Must be at least 18 (U.S) Flexibility to work nights, weekends and holidays based on store needs You want to learn and understand footwear, apparel and accessories and pass that knowledge onto your customers Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time *with or without assistance What You're Responsible For Having a positive attitude while creating a fun, knowledgeable environment for your teammates and customers Supporting the customer sales journey from start to finish, authentically and passionately Being professional, demonstrating integrity, reliability, and kindness Acting in accordance with store policies and procedures, operating a cash register, shipping and receiving duties, stocking products, cleaning and building visual displays *with or without assistance CONVERSE, Inc. is committed to fostering a diverse and inclusive environment for all CONVERSE employees and job applicants and offers a number of accommodations to complete our interview process including readers and sign language, accessible and single location for in-person interviewers, modified equipment/devices and closed captioning. If you need an accommodation to complete the application process, were here to help! Please contact us at *************** and include your full name, best way to reach you, and the accommodation needed to assist you with the application process. For more information, please refer to Equal Employment Opportunity is The Law RequiredPreferredJob Industries Other

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT: Provide service coverage for a FA/PWA/team including: • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships • Executing money movement transactions at the request of the client and/or FA/PWA/team • Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) • Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team • Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) • Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team • Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) • Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team • Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) • Assist FAs / PWAs/ teams in delivering against their business plan and client service model • Remaining current on all policies, procedures, and new platforms • Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: • Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) • Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) • Maintaining travel itineraries, preparing expense reports and managing the reimbursement process • Assisting with general in-office support functions such as copying, filing and scanning documentation • Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience • High School Diploma/Equivalency • College degree preferred • Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) • Two or more years of industry experience preferred Knowledge/Skills • Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts • Detail orientated with superior organizational skills and ability to prioritize • Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) • Exceptional writing, interpersonal and client service skills • Strong time management skills • Team player with the ability to collaborate with others • Ability to work in a fast-paced, evolving environment • Adaptable and ability to multitask • Goal oriented, self-motivated and results driven Reports to: Business Service Officer Job ID: JR000284 WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We're committed to bringing passion and customer focus to the business. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Norfolk Va, US Client Solutions Representative Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Summary: This position will act as frontline advocate for our clients by providing information and solutions to assist customers with importing and exporting their shipments. The representative will expedite all customer needs, whether complex or simple, to prevent service failures and ensure a positive customer experience. Responsibilities include analyzing information across various system platforms in a business-to-business contact center environment, including both written and on phone communication to address client inquiries and drive issue resolution. The representative will help provide proactive communication to customers regarding situations which might impact their shipments or opportunities that could allow for additional business. Requires associates who are passionate about customers, possess exceptional communication skills and ability to generate innovative solutions to problems. Essential Functions and Duties: • Answer incoming calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service; cultivating a strong rapport with customer base by personalizing each call. Provide notices or other information to customers as applicable. • Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers. Make and rate new bookings and modify existing bookings as per customer's request via e-mail, phone, and internal systems). Provide updates to customers on shipments, sailing schedules, equipment availability, routing, holds, vessel arrival & customs information, delays, release status notifications using relevant tools, rail, and terminal websites. • Liaise between external and internal customers for issue resolution, expediting all customer issues with high sense of urgency and reduce service failures, ensuring communication is clear and detailed to limit delays or misunderstanding amongst parties. • Follow up on all open customer requests / cases daily, providing notices or other information to customers as applicable. Update tracking reports, assist in problem resolution including damaged cargo, lost containers, etc. Run monthly reports. • In the event of service failures, conduct a root cause analysis to find out what caused the customer's problem and coordinate a prompt recovery response by collaborating with the customer and internal CMA CGM associates. • Seek and attend training opportunities to grow. Seek opportunities to increase knowledge and collaborate to improve processes. • Miscellaneous related duties and projects as assigned. Education, Knowledge, and Experience: • Associate or bachelor's degree preferred. • Minimum 1 to 2 years general work experience required. Industry experience preferred. • Excellent written and verbal communication and interpersonal skills. Shipping industry experience is a plus. • Excellent phone etiquette and proven customer service abilities in a high call volume environment. • High level of analytical, problem-solving, critical thinking abilities to synthesize data from disparate groups and identify potential solutions to difficult customer problems. • Partners with internal and external departments to solve problems and conduct root cause analysis, when necessary, with a focus on continuous improvement. • Demonstrate a mindset that recognizes the importance and sensitivity of our customers. • Ability to multitask and handle a fast-paced working environment. • Ability to adapt to an environment that is constantly evolving. • Display attention to detail. • Strong organization & time management abilities. • Proficiency in the use of standard office computer applications, e.g. Microsoft Office Suite (OneNote experience is a plus); Flexibility to simultaneously utilize a wide range of systems and applications, from legacy to leading-edge, to drive change. Come along on CMA CGM's adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification. Nearest Major Market: Hampton Roads

WHO ARE WE? Our team consists of financial, insurance, and legal professionals. We are unique in the financial and legal services industry in how we provide comprehensive and integrated planning solutions as well as care for each other, our clients, and our community. Our team members have a heart to serve others and a determination to get things done. WHO ARE YOU? You're reading this because you: Want to Test the Waters - Are you looking for greener pastures? Desire Higher Compensation - Do you want to earn more than just a salary? Seek Professional Growth - Do you feel you're not growing professionally and want to be exposed to a multi-disciplinary approach to planning clients' futures? Feel Undervalued - Are you stagnant in your current position and think you're ready to break out and realize your full potential? We are seeking candidates that have a caring spirit as well as embody our core values of Trust, Generosity, Compassion, Knowledge, and Patience. As one of our Client Service Specialists, you will be a key player on our Client Care Team. To be considered, you need to be: (1) highly organized, detailed oriented, and thrive in a fast-paced environment, (2) an experienced financial, insurance, and/or legal professional with quantifiable success, (3) want to learn and grow professionally while complementing our commitment to teamwork and our Full Circle approach to planning for our clients. You will need to bring your “A” game in all you do while being acknowledged, valued, and compensated accordingly. You should also be eager to excel in your career with mentorship, education and training, and tuition support. Ideally you will possess the following: · Education: Bachelor's degree (required) · Licensed: Life & Health License (required) · Registered: Series 7/66 or Series 65 Registrations (preferred or obtained within 6 mo.) · Experience: 5+ Years of Financial (Banking, Investments, Accounting) Insurance (Life & Health) Services and/or Legal Industry Experience (required). Must be able to pass required background check. · Detailed driven: This position will require a high level of attention to detail along with paperwork and planning preparation. · Adaptable: Ability to prioritize and pivot rapidly between multiple tasks/responsibilities · Closer: A task master that enjoys seeing a task to completion. · Problem Solver: Proven analytical and problem-solving skills · Pleasant and cheerful attitude: Enjoys interacting and making a difference in the lives of others · Ethics: Strong personal and professional ethics and integrity are required · Technologically Proficient: Above average knowledge of MS Office Suite especially MS Excel and PowerPoint. · Proficient Communication Skills: Good verbal and written communication skills WHAT WILL YOU DO? · Provide direct support to our team of advisors and client care team · Answer phone calls promptly and provide superior customer service · Data input, formulation, and review of all pre-meeting advisor materials and accompanying post work ensuring timely completion · Prepare, coordinate, and follow through on any needed correspondence with prospects, clients, strategic partners, and vendors. · Estate Planning and Business Succession Document Preparation · Prepare, submit and track all assigned client servicing tasks in a timely manner · Prepare, submit, track, and complete all insurance and securities related new business paperwork · Ensure completion of all outstanding client related follow up action items · Prepare, submit, and process client transactions to include: opening and closing accounts, enrollments/terminations, transferring assets, deposits, withdrawals, account title changes, address changes, etc. · Provide ongoing client account maintenance (e.g., processing renewals, preparing open enrollment materials, client contact changes, vendor requests, money requests, checks, wires, ACHs, transfers, special client instructions, etc.) · Input and track compliance related functions (Check blotters, records retention, etc.) · Cross train with Client Care Associates · Assist with making outbound client care calls to confirm appointments, gather paperwork, etc. · Assist with coordination of schedules between clients, advisors, and/or vendors · Assist with maintenance of company CRM Database · Assist with maintenance of company social media posts (Facebook, LinkedIn, Twitter) · Assist with maintenance of company client care processes (Birthday Cards, Client Gifts, Etc.) · Assist with execution of client and center of influence (COI) related events · Assist with engagement of outside marketing and advertising vendors to create company branded materials · Assist with the coordination of strategic partners in support of client care activities · Any other administrative duties assigned This job operates in a clerical office setting using standard office equipment such as computers, phones, copiers, and filing cabinets. This is largely a sedentary role but would require the ability to lift files, open filing cabinets and bend or stand as necessary. Office hours are 8:30- 5:00 pm Monday through Friday. Very rare evening and weekend work may be required as job duties demand. COMPENSATION & BENEFITS We offer a competitive salary and benefits package with bonuses based on licensing, registrations, and the performance of the individual and the practice. Starting salary is between 55K and 75K depending on licensing and experience plus bonuses. Additional benefits include: · 100% Employer Funded Health, Dental, and Vision · Company Retirement Plan with Company Match · Paid Time Off, Paid Holidays, and Paid Volunteer Days · Tuition Incentives · Flex Time Opportunities · Relocation Expense Assistance Don't wait... Apply Today! Thank you for your interest and we look forward to hearing from you. 'We are an Equal Opportunity Employer'

We are seeking a dedicated and detail-oriented Client Service Associate to support our financial advisory team in providing exceptional service to both new and existing clients. This role requires a high level of professionalism, organization, and the ability to multitask in a fast-paced environment. The ideal candidate will work closely with advisors and peers to ensure a seamless client experience. Key Responsibilities: ● Support the advisor in servicing existing clients as well as new clients. ● Work collaboratively with peers to foster a positive client experience. ● Assist the advisor with appointments as needed. ● Prepare applications / forms including transfers, replacements and Roth conversions. ● Receive and respond to client service requests in a timely manner. ● Ensure the privacy and confidentiality of all client / prospect information. ● Assist with quarterly retirement classes (4+nights each quarter), which take place in the evenings. ● Troubleshoot client issues and be comfortable with contacting key carrier contacts for assistance. ● Answer client calls, voicemails, and emails on the same day they are received. ● Handling various administrative / office duties ● Utilize a CRM system to track and manage client interactions (knowledge of Redtail Technology is a plus). Qualifications: ● Bachelor's Degree preferred but not required. ● Minimum of three years of financial industry experience required. ● Roth conversion knowledge preferred, but not required. Other Requirements: ● Must maintain a professional appearance, demeanor, and possess a positive, friendly attitude. ● Exceptionally organized with strong attention to detail. ● Willingness to be a team player and assist peers as needed. ● Ability to take direction and be open to learning new skills. ● Strong ability to multitask and work efficiently in a fast-paced environment. ● Excellent verbal and written communication skills. Key Competencies: ● Strong computer skills and the ability to learn new software quickly. ● Understand and have the ability to utilize CRM systems. ● Proficiency in Google Workspace applications. This is an exciting opportunity for a motivated individual looking to thrive in a dynamic and client-focused environment. If you meet the qualifications and are eager to contribute to a growing team, we encourage you to apply.

The Client Service Associate provides primary support to the Wealth Management Team and must possess excellent organizational skills and interpersonal capabilities to effectively interact with teammates, clients, and the back office. The position will provide support to Financial Advisors, be responsible for all administrative duties, and assist in all areas of client operations including opening new accounts, movement of funds, and account maintenance. The Client Service Associate must be detail oriented and have the flexibility and ability to prioritize various projects, have strong follow-through, and take initiative on tasks. This position will work in the Virginia Beach office. Role & Responsibilities Administrative Support Provide administrative support to Financial Advisor. Organizing Financial Advisor's email and Schedule meetings and manage calendar. Schedules client meetings, maintains Advisor's calendar, and books conference rooms. Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets. Performs various administrative functions; answering and directing incoming telephone calls; opening, dating, and sorting incoming mail; preparation of outgoing US mail, courier, or delivery service packages, ordering of supplies; and equipment maintenance. Schedule complex travel arrangements and itineraries and expense management. Maintain and update network and hard copy files including scanning of documents and cataloging folders. Manage client gifts, birthday cards and other personalized touch points for Financial Advisor. Special Projects & Event Coordination Liaison between team and partners (i.e. marketing team, compliance, partners and third parties). Executing events for clients, prospective clients, teammates and partners. Assisting with other special projects. Client Service & Operations Maintains various aspects of client accounts including opening new accounts, processing, submitting, and filing documents. Assists with formulation of policies and procedures regarding opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis. Handles alerts and action items from broker/custodial platforms. Masters custodial, portfolio management, and customer relationship management software and platforms. Provides client operational support, including getting the client online, and executing money movement. Organizes client files and securely handles confidential material. Maintains information in the contact management system. Maintain records for compliance purposes. Professional Experience & Attributes Collaborative team player with a positive attitude. Strong desire to help and serve others. Excellent written and verbal skills to effectively communicate with clients, teammates, and other parties on behalf of the team. Ability to organize and prioritize work to manage competing business priorities. Prior experience preferred. Experience in the financial services industry, operations or sales assistant experience preferred. Unquestionable integrity and good judgment. Ability to learn new processes quickly and take initiative. Strong client orientation and customer service skills. Proficiency with Microsoft Office - Power Point, Excel, Word, Outlook. Equivalent of an Associate Degree or 2 years of college is preferred. Please note that this job is expected to be in the office. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Cary Street Partners participates in e-Verify and will submit your I-9 documentation to the federal government to confirm your legal eligibility to work in the United States.

You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include: · Greeting customers in the restaurant or drive-thru · Taking and ringing up orders · Handling payment and thanking customers. · Preparing and storing food ingredients. · Assembling food and beverage orders and ensuring they are correct · Packaging products · Maintaining a clean, safe work and dining environment. · Must be able to work closing shift. Most locations close between 2am -3am. Team Member behaviors include: · Being friendly and helpful to customers and co-workers. · Meeting customer needs and taking steps to solve food or service issues. · Working well with teammates and accepting coaching from management team. · Having a clean and tidy appearance and work habits. · Communicating with customers, teammates, and managers in a positive manner. Taco Bell Restaurant Team Members may receive the following benefits: · Competitive Starting Pay · Advancement Opportunities · Free online GED program · ECPI University will provide a scholarship match equal to direct payments paid to the University for up to 15% of the total tuition and fee charges · Receive college tuition discounts through our partnership with Guild Education · Receive college credits for your on-the-job training at Taco Bell (Guild Education partners only) · Scholarship Opportunities are available · Employees can receive discounts on movie tickets, cell phone service, hotels, vacation rentals, restaurants, retail outlets and more · 401(k) Savings Plan with Match · Voluntary Medical Insurance · Voluntary Life & Disability Insurance · Voluntary Dental Insurance · Vacation Pay · Meal Discounts

As a customer support expert at AO Globe Life, you will be at the forefront of our company's commitment to providing exceptional customer service. You will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with our products or services. The role requires strong communication skills, problem-solving abilities, and a genuine desire to help others. What you'll be doing Answer inbound calls from customers in a timely and courteous manner Handle a high volume of customer interactions while maintaining a positive attitude Document customer interactions and update customer records in our system Adhere to all company policies, procedures, and quality standards Continuously improve your product knowledge and customer service skills through training. What we're looking for: Previous experience in a customer service role is preferred but not required. Strong communication and interpersonal skills, with the ability to provide exceptional customer service Excellent problem-solving and decision-making abilities Proficiency in English, both verbal and written Ability to work in a fast-paced, dynamic environment and meet deadlines Comfortable with using various computer programs and applications Why Join Us? Strong Reputation AO Globe Life is backed by a long-standing history of financial stability and customer trust. Joining our team means associating with a respected name in the insurance industry. Comprehensive Training We provide extensive training programs designed to equip you with the knowledge and skills needed to succeed. Our ongoing support ensures you stay informed about industry trends and best practices. Flexible Schedule Enjoy the freedom of a flexible work schedule that allows you to balance personal and professional commitments. We understand that life is dynamic, and we support your work-life harmony. Career Advancement Opportunities At AO Globe Life, we believe in promoting from within. As you grow and develop your skills, there are numerous opportunities for advancement to leadership and management positions. Commitment to Community AO Globe Life is dedicated to giving back. Engage in community service and outreach programs that not only benefit others but also foster a sense of fulfillment and teamwork. Ready to start a rewarding career with us? Apply today and take the first step toward a rewarding remote career!

ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. We help forward-thinking clients solve problems and improve operations. With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description ProSidian Seeks a Workforce Relations Specialist in CONUS/OCONUS - Norfolk, VA to support an engagement for an agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources. The ProSidian Engagement Team Members work to provide multi-functional mediation and/or arbitration services for conflict resolution among personnel in various offices and platforms of the National Oceanic and Atmospheric Administration (NOAA). Creating a safe, civil, and productive work environment is paramount to the mission of the NOAA and its offices. The purpose of conflict resolution within NOAA offices is to acknowledge and address conflicts before they become a serious issue. Workforce Relations Specialist Candidates shall work to support requirements for Program Support and The Workforce Relations Specialist will provide mediation for conflict resolution among various offices and platforms within the National Oceanic and Atmospheric Administration's Office of Marine and Aviation Operations (OMAO). This person will collaborate with the OMAO Human Resources team to provide support conflict resolution on a variety of complex employee relations matters. These matters include disciplinary actions, policy interpretation, employee issues, unpleasant event occurrences, etc. The ideal candidate will collaborate with OMAO to act as a neutral third-party mediator and resolve conflicts that promote a safe, transparent, and productive work environment. Responsibilities include, but are not limited to: Lead detailed, factual employee relations reviews and summarize findings in a written report. Research and understand agency policies, guidelines, etc. to better assess conflict. Collaborate with OMAO personnel and HR to review current and potential conflicts that arise in employee/agency interactions. Provide completely neutral guidance to effective conflict resolution. Provide guidance to the OMAO and its employees in various matters. Identify mediation trends and adhere to best conflict resolution practices. Have a strong understanding of federal government business operations and work process. Support project teams and program managers and provide daily execution assigned work functions. Summarize issues and findings in a clear and logical manner. Have strong analytical and problem solving skills. Qualifications The Workforce Relations Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required: Bachelor's degree from an accredited college or university in a relevant field with at least five years of experience in mediation, arbitration, law, human resources, and formal conflict resolution. Bachelor's degree REQUIRED, Master's degree preferred. Mediation/arbitration training REQUIRED with proof of extensive work history within the industry and/or credentials. At least 5 years relevant experience in mediation/arbitration. Experience in formal alternative dispute resolution (ADR) services is a plus, but not required. Ability to work effectively both independently and as part of a team. Candidate must have strong attention to detail and organizational skills. Demonstrated ability to propose possible resolutions to complex technical, managerial or operational problems. Demonstrated leadership, management, organizational, and decision-making skills. Demonstrated proactivity, attention to detail, working within deadlines, and ability to juggle multiple priorities in a fast-paced environment. Excellent interpersonal skills and client service provision. Excellent written and verbal communication skills. Experience in project administration and management procedures strongly preferred. Experience in the use of database applications and presentation software desirable. Intermediate level proficiency in MS Excel and other MS Office Suite programs. Requires proficiency in the use of Microsoft Office with an emphasis on Excel spreadsheet skills, PowerPoint, Internet and e-mail applications. Understanding and proficiency in financial and project management systems and procedures. TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at the CONUS/OCONUS - Norfolk, VA U.S. Citizenship Required Excellent oral and written communication skills Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe) All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office. #HRJobs #MediationJobs #ArbitrationJobs #ConflictResolutionJobs #NOAAJobs #IDEAL Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ----------- ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ---------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

The purpose of the position is to provide general customer service assistance and direction to coworkers and general public in assigned area. The position is responsible for researching account information, processing collection of payments, answering inquires, preparing related information, and maintaining documentation. The position works within a general outline of work to be performed; develops work methods and sequences under general supervision. Typical Tasks * Researches and evaluates problems in order to determine account resolutions. * Responds to inquiries in person or by phone in assigned area. * Processes related information such as work orders, bills, or payments. * Handles different documentation such as incoming mail or correspondence. * Prepares and maintains various reports and records. * Enters, updates, and/or edits data into computer system. * Accesses available sources of information to answer inquiries. * Performs related tasks as necessary such as assisting with the supervision of subordinate staff and balancing account information or cash drawers. * Performs other related duties as assigned Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES: None. SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Preferred Qualifications

Join MMG as a Part-time Customer Service Agent, the first point of contact for customers! As a Customer Service Agent, you'll be the primary point of contact, delivering top-notch service for Paratransit customers. Your helpful communication skills and ability to solve problems quickly and efficiently will provide a positive experience for callers. We are looking for you to work Thursdays, Saturdays, and Sundays, and fill in as needed. This is a part-time, onsite role. Location: Norfolk, VA Type: Part-time, Onsite (minimum 3 days a week) with at least ONE Weekend Day Availability, and fill in as needed. **24 hours+ per week ** About The Michelle Martin Group (MMG): The Michelle Martin Group (MMG) is a leading staffing and recruitment solutions provider dedicated to connecting talented individuals with rewarding opportunities across various industries. We are committed to excellence, integrity, and inclusivity and strive to make positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities. Job Responsibilities: Answer inbound calls and provide excellent customer service to Paratransit customers. (NO cold calling!) Communicate well via phone to ensure efficient scheduling and provide updates on rides, and manifest. Maintain customer information within company software (call center software) Ideal Candidate Requirements: Strong telephone etiquette and a drive for success Customer-focused and motivated demeanor Calm and professional demeanor Proficient computer skills Exceptional communication and active listening skills Ability to multitask and thrive in an ever-changing environment Quick problem-solving skills and a growth and solutions-oriented mindset to solve evolving work issues Additional Qualifications (a plus!): 1-year related experience preferably within a call center environment A genuine passion for helping others and creating positive and productive experiences High school diploma or post-secondary education Bilingual skills, in Spanish, a plus Benefits: Paid Training and ongoing support Direct Deposit Paid Time Off Competitive Pay Health benefits If you're driven and looking for a place to grow long-term, come join us! **Reviewing applications on a rolling basis** The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status .

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

***MUST APPLY IN PERSON. ONLINE APPLICATIONS WILL BE AUTOMATICALLY REJECTED** Formerly Bayside Kennels, now Ruff House Stay & Play at Bayside. Do you love animals? Looking to spend your days with them while getting paid? Are you a responsible individual who excels at customer service and teamwork? If so, we might be the perfect part-time job for you! Primary role will be reception/ customer service with some kennel work. Virginia Beach animal care facility has immediate job openings. Looking for friendly, professional front desk staff as well as motivated, responsible kennel attendants to join our close-knit organization. Part Time (with potential to move into Full) available. Dependability and common sense a must! Previous animal handling experience preferred, but no experience necessary. The ideal candidate is teachable, hardworking, has outstanding communication skills and the ability to provide exceptional customer service. Will work directly with customers to handle reservations, transactions, and client accounts, while ensuring cash drawer accuracy and bank deposits. Must be able to speak knowledgeably to customers about animal care. Ability to work weekends/ holidays a necessity. Physical Requirements: - Frequently lifts, carries or otherwise moves and positions objects weighting 10 to 100 lbs.- Frequently bends, kneels and crouches.- Repetitive movement of hands, arms and legs, sweeping, vacuuming, moping and pushing/lifting.- May drive vehicle if needed.- Continuous walking, standing and moving about.- Exposure to odors, dirt and animal waste. Qualifications Friendly attitude even when dealing with disgruntled clients Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers No animal experience necessary To apply, swing by 5201B Virginia Beach Blvd and fill out an application. Any questions, call ************. Please bring resume and at least 2 professional references. Job Type: Part-time / Full Time Salary: $12.50 to $17.00 /hour MUST APPLY IN PERSON or via website at *******************

Job Title: Service Advisor Reports To: General Manager and Car Wash Assistant Manager FLSA Status: Hourly - Non-Exempt About Car Spa: Since our establishment in Jacksonville, Florida in 1999, Car Spa has been synonymous with high-end cleaning and detailing services tailored to meet our customers' needs. Our inaugural location was meticulously designed to exceed expectations, setting the standard for excellence in automotive care. Over the past two decades, Car Spa has experienced remarkable growth, expanding to encompass 15 locations across four states. Despite our expansion, our commitment to providing an unforgettable experience to each and every customer remains unwavering. At Car Spa, we take pride in ensuring that every vehicle leaves our facilities not only clean and shiny but also with the satisfaction of receiving top-tier service. Our dedication to excellence has solidified Car Spa as a trusted name in the automotive care industry. Essential Duties and Responsibilities: Successfully complete Car Spa's Service Advisor Certification Program, demonstrating comprehensive knowledge and proficiency. Execute the 7-step customer interaction model with precision and enthusiasm, prioritizing customer satisfaction and exceeding sales goals. Conduct efficient processing of customer transactions using various payment methods at the entrance to the tunnel. Proficiently operate Point-of-Sale System and Tunnel Control System, ensuring seamless service delivery. Safeguard vehicle accessory items susceptible to damage in the car wash tunnel, demonstrating meticulous attention to detail. Address customer inquiries regarding Car Spa's comprehensive range of services with clarity and professionalism. Maintain versatility by undergoing cross-training to perform all vehicle services, including car wash and express detail services. Fulfill additional responsibilities as delegated by management, exhibiting flexibility and a proactive approach. Working Conditions: Embrace working outdoors in diverse weather conditions, demonstrating resilience and adaptability. Prioritize safety in a dynamic environment with constant traffic movement, remaining vigilant and agile. Demonstrate physical agility by accessing all areas of vehicles, necessitating bending, reaching, stooping, and stretching. Qualifications: Mandatory: Previous experience in delivering exceptional customer service, showcasing strong interpersonal skills. Proficient communication abilities, enabling effective interaction with customers and team members. Preferred: Proven track record in sales, leveraging persuasive communication to drive revenue growth. Prior exposure to the automotive or car wash industry, facilitating a seamless transition into the role. Familiarity with automotive services, enhancing understanding and efficiency in service delivery. Next Possible Position(s): Car Wash Assistant Manager Join our dynamic team at Car Spa and become part of a legacy built on excellence, passion, and a commitment to exceeding customer expectations! This position is eligible for bi-weekly bonuses!

Customer Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include a ramp, aircraft cleaning, operations, wheelchair assistance, and commissary duties as required. Essential Duties and Responsibilities: Processing Customer tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Brings Wheelchair passengers from ticket counter to gates and gates to baggage service Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays Must be well-groomed and physically fit Completely clean and search an aircraft Other duties as assigned MUST HAVE VALID DRIVER'S LICENSE Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Able to attend required training Physical Demands : You must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; you must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

RIO Car Wash 5217 Indian River Rd Virginia Beach, VA 23464 We are the largest car care business in our area, growing rapidly, and looking for great men and women to add to our team! A day in the life of our Customer Service Attendant's has them assisting customers at the entrance/pay station of the car wash, helping customers properly align their vehicle into the car wash and assisting customers in our vacuum area by providing clean spaces. While we do not provide car detailing services for our customers, we do like to give customers SMILES! We offer you: Fast-paced, high volume environment - You won't be bored! Excellent compensation - We pay people more than our competition! Active work outside - You'll love our work! Growth opportunity - We promote from within! We want you to: SMILE & be friendly! Learn processes and execute them flawlessly. Be cooperative with your team members and follow our systems. Like working with customers and team members. Maintain a clean appearance according to our standards. Have basic computer skills. Like feeling good about yourself and your work.

JOB Posting JOB TITLE: Reservation Agent DEPARTMENT: Rental Boats REPORTS TO: Circle of Boating Manager/ General Manager The Reservation Agent is responsible for carrying out reservation operations for the marina, with a primary focus on customer service and their rental requirements. This role involves engaging with customers both over the phone and in person at the marina, always prioritizing exceptional service. The Reservation Agent is expected to maintain a professional company image in all forms of communication. Given the fast-paced nature of the environment, the ability to work under pressure is essential. DUTIES AND RESPONSIBILITIES: Schedule reservations, inputting all check-in and check-out dates and times into the company reservations system. Provide the highest level of customer and guest service by promptly addressing all requests from customers and their rental needs Answer online inquires and responds to these inquires in a timely manner Performs opening and closing job duties EDUCATION AND EXPERIENCE: Excellent customer service skills - known as someone who goes above and beyond Ability to answer phones in a professional manner Must have a positive attitude Must have highly effective communication skills and time management skills WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Must be able to independently lift, carry, push, and pull up to thirty (30) pounds Must be able to swim or be willing to wear a personal flotation device in instances of emergency Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed. STATEMENT OF PURPOSE This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice. Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations. Responsibilities: Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer. Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities. File guest correspondence or other reservation documentation as needed Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. Coverage and execution of Front Desk duties as needed Generate outbound call revenue Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage Follow all policy, procedures, and service standards. Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: Ability to converse coherently in English. Must be at least 18 years of age. 1-2 years of guest service/customer service experience required. Ability to deal with callers tactfully. Ability to use basic computer applications. Basic keyboarding proficiency. Ability to interact with diverse peoples and help resolve any issues. Ability to retain information. Ability to work in a fast-paced environment. Effective time management and organizational skills. Strong communications skills. Standing/Sitting for up to eight hours per shift Ability to workdays, nights, weekends, holidays.