Customer Service Assistant Jobs in New York, NY

The Customer Success Specialist is the first point of contact for new customers and plays a pivotal role in ensuring a smooth and successful transition to the company's SaaS platform. This role focuses on understanding customer goals, providing guidance, and setting them up for long-term success by delivering an exceptional onboarding experience. The ideal candidate is highly organized, customer-focused, and has a passion for technology and building relationships. Key Responsibilities Onboarding Management: Guide new customers through the onboarding process, including account setup, product training, and initial implementation. Develop and execute tailored onboarding plans based on customer goals, industry, and use cases. Ensure customers are effectively introduced to the features and value of the SaaS platform. Relationship Building: Establish strong relationships with customers, ensuring they feel supported and confident in using the platform. Act as the primary point of contact during the onboarding phase. Gather feedback from customers to improve the onboarding experience and address potential challenges proactively. Collaboration with Internal Teams: Work closely with Sales, Product, and Customer Success teams to align onboarding processes with customer needs. Provide insights to the Product team about common customer pain points and feature requests. Partner with Technical Support teams to resolve onboarding issues efficiently. Metrics and Reporting: Track and report onboarding progress and customer satisfaction metrics. Monitor key performance indicators (KPIs) such as time-to-value, onboarding completion rates, and churn risk. Identify opportunities for improving onboarding processes and reducing customer ramp-up time. Skills & Qualifications Education: Bachelor's degree in Business, Communication, Technology, or a related field (preferred). Experience: 2+ years in customer success, onboarding, or implementation roles, ideally in SaaS or technology. Experience working directly with customers to deliver product training or technical support. Technical Skills: Proficiency in SaaS tools and platforms (e.g., CRM systems, Salesforce). Ability to quickly learn and explain complex software features. Soft Skills: Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to anticipate and address customer challenges. Strong organizational skills and attention to detail. Key Competencies Customer-centric approach with a focus on delivering value. Strong project management and time management skills. Ability to work collaboratively in cross-functional teams. Analytical mindset to identify trends and opportunities for improvement.

Our client is hiring a new customer support specialist team to train onsite in Downtown Manhattan until they can work a hybrid/remote schedule longterm. Bilingual skills in Spanish, French, Russian, Arabic, Mandarin, Hindi preferred. About the Company - Our client is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About the Role - The Customer Success Specialist is responsible for supporting members and other key stakeholders across the customer's journey. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced. The Customer Success Specialist will provide excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach. The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following: Drafting and reviewing communications in support of member retention initiatives, communicating verbally and in writing with members to ensure members remain in the Plan Identify and track disenrollment reasons to minimize disenrollment, track and trend factors affecting enrollment. Identify and implement member retention initiatives that can be applied across all lines of business. Responsibilities - Responsible for implementing and executing all processes that involve Member Retention meetings including but not limited to, creating and distributing a monthly schedule, working with the appropriate departments to ensure adequate outreach and member attendance. Conducting one-on-one and group presentations inviting new members so that leads are generated and forwarded to the Sales Department. Attending JOC meetings to ensure Member related material is presented as well as education on member retention. Responsible of representing the Plan by participating in Health Fairs and other events where the Plan may be participating. May be required to work on the weekends. Responsible for the production of monthly reports as required and as requested. Responsible to conduct regular competitor analysis and make changes to the member retention meetings as needed. Qualifications - Minimum of 3 years Member Services/ Sales experience. Must have proven track record. Experience within the Medicare industry; health insurance background required. Experience working with Medicare, Medi-Cal, and Cal Medi Connect line of business. Required Skills - Good communication and organizational skills. An effective leader with the ability to influence, motivate and persuade members to continue with their membership plan. Exceptional presentation and public speaking skills. Excellent interpersonal skills. Ability to follow directions and work independently. Bilingual (Spanish/French/Russian/Hindi/Mandarin/Arabic) language skills preferred. Role: Recertification/renewal of membership. Follow appropriate processes to meet and exceed recertification targets set by the department. Make the recertification process as easy and seamless as possible for our members. Assisting members with completion of recertification applications. Partner with different parts of the organization to understand any barriers to the member's experience and work to resolve them appropriately. Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention. Enrollment and retention support. Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc. Assist members with PCP selection as well as locating providers and vendor within plan's network. Providing end to end customer support to drive customer satisfaction and improve customer experience. Interfacing with internal and external stakeholders to ensure complete resolution. Communicating verbally and in writing with members for all necessary Member Retention activities. Process improvements. Devising solutions in response to member dissatisfaction/ complaints/issues to support ongoing organizational improvement efforts. Support any ad hoc projects on process improvements. Report common trends identified during member outreach. Other duties as assigned. Paying at least $20+/Hour, based on experience/language skills

Client Services Representative TradeZero America, a growing broker dealer in the fintech space is seeking an experienced Brokerage Operations Specialist for its New York office. The employee will report to the Senior Margin Analyst. The primary responsibility will be to assist with managing retail clients day-to-day margin requirements. The candidate must be fully knowledgeable of: - FINRA and SEC guidelines, rules and regulations - Reg T margin requirements - Pattern Day Trading rules - Corporate Actions - Trade settlement / Trade Corrections - Order management system(s) - Trade Analytics The candidate will also cross-functionally with other teams at the company, specifically with engineers / dev teams. 3+ years experience FINRA series 7 a must FINRA series 24 to be taken in a timely manner FINRA series 99 (not required but will be considered) About the Company “Built By Active Traders, For Active Traders” , TradeZero was founded in 2015 by a team that leveraged decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders. With its core offerings of U.S. equities, equity options, and its proprietary Short Locate Services (U.S. patent pending), TradeZero serves both domestic and international active traders, representing a robust and growing total addressable market.

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current Identify and assist with Firm services and solutions that support clients' needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile Confirm authorization and authenticate client when processing requests Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors Prepare financial plans, client reports, and other materials for client meetings Review and take appropriate action on client account alerts OTHER Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model Support the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance Proactively participate in firm initiatives directed by local management Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors Qualifications - External EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred High School Diploma/Equivalency College degree preferred Knowledge/Skills Strong industry, product, and branch procedures knowledge Exceptional writing, interpersonal and client service skills Detail oriented with superior organizational skills and ability to prioritize tasks Strong computer skills and knowledge of Microsoft Office products Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Goal oriented, self-motivated and results driven Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Reports to: Business Service Officer Morgan Stanley EOE committed to diversifying its workforce. M/F/D/V Expected base pay rates for the role will be between $33,280 and .$85,0000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , and Di Bruno Brothers banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. About You Your contribution The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs. What you will do The core functions of this position include, but are not limited to, the following: Answer and respond to inbound calls and emails from retail locations Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required Complete order poll monitoring from start to finish Create a report card; explain how to create a report card Create, adjust, cancel and understand a store order Create, update, cancel and understand a store return Understand basic information on an invoice, delivery receipt, loading diagram Understand, create and update an ordering schedule Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces What we're looking for High school graduate or equivalent Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume Strong problem solving and critical thinking skills Ability to work in a fast-paced environment without constant direct supervision Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS) Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required 1st shift; 8am-4pm or 9am-5pm Retail experience preferred Multiple language experience preferred How you will succeed Core Competencies: Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication. Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. How you will work Ability to sit and work at a desk for long periods of time Ability to view screens for long periods of time

We are seeking a highly motivated candidate to work in our growing customer service department and provide support to our clients and sales team members. Candidate should be efficient, have strong organization skills, and work well with a team. We are looking for a candidate who can successfully grow within our company for many years. Average employee tenure is 20+ years. Position is based at our NYC Flagship showroom, 20 West 22nd Street. Responsibilities Process sales orders and sample requests Acquire freight rates Manage Product Inventory Coordinate shipping Assist Clients and sales rep Benefits Starting Base Salary: $22-27/hour based on qualifications 401K with company Match Defined Benefit Plan Profit Sharing Plan Health Insurance End of year Bonus dependent on performance About Us Nasco Stone + Tile is family owned and operated business importing and supplying natural stone from all over the world for over 70 years. We specialize in supplying directly to large-scale commercial as well distributors around the country through our architectural and design community. We have a NYC Flagship Showroom as well as a corporate headquarters and showroom in New Jersey where we stock 4,000,000 SF of stone and tile.We are an easy going environment with not alot of micro management. We are always willing to listen and work with employees for the greater good of the company and staff. **********************

Our part -time customer service representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of texts and inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Service Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents. Essential Functions and Responsibilities: • Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. • Deliver first call resolution and a low customer effort. • Develop and maintain complete product knowledge of all lines (Auto and Umbrella). • Accurately enter and update policy information into the various processing systems and handle phone inquiries. • Develop and foster Agent/Company Relationships. • Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. • High energy and motivation to follow up and take ownership. • Flexibility and ability to work under pressure. • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. • Willingness and ability to learn new functions within the Customer Service Center. Qualifications and Education • Saturday hours 9:00 am-2:00 pm are required weekly • Flexible work schedule Monday - Friday between the hours of 8:00 AM - 8:00 PM. • Total of 10-20 hours a week between Monday-Saturday. • Above average interpersonal, listening, communication and organizational skills. • Good analytical and decision-making skills. • Excellent computer/data entry and general math skills. • The ability to communicate in Spanish is a plus! • College degree and/or PC license are a plus. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job Title: Customer Service Representative Type of Employment: 6 Months In Office/Hybrid/Remote: Hybrid Hourly: $26/hr - $28/hr based on years of experience LHH is working with a consumer goods organization to hire a temporary Customer Service Representative for 6 months. The qualified candidate should have prior customer service experience working with a commodity, utilizing an ERP system, and communicating with corporate buyers/customers. The hours are Monday through Friday 8AM to 5PM. If this role is a fit to your background, please submit an updated resume for review. Responsibilities: · Receive orders via EDI and/or email from customers · Manually input emailed orders into ERP system within 24 hours of receipt · Ensure quantities ordered of possible for fulfillment · Release orders to the warehouse for processing · Review EDI orders ensuring accuracy before releasing the order · Communicate with customers via phone and email regarding questions, concerns, troubleshooting, etc. Required Experience: · High School Diploma · At least 2 years of related customer service experience · Experience using an ERP system, Microsoft Dynamics a plus · Proficiency in Microsoft Office Suite · Excellent written and verbal communication skills · Ability to multitask and work in a fast-paced environment · Capacity to work independently efficiently

A banking services company in New York City is looking to add a new Customer Services Representative to their growing team. In this role, the Customer Services Representative will be responsible for for assisting Commercial Banking teams with the handling of all service-related matters for their clients, including operations, account opening and maintenance, cash management, and loan servicing. About the Opportunity: Start Date: ASAP Hours: 9am to 5pm Responsibilities: Establish robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients Assist in the review of daily reports, temporary overdrafts, and funds transfer requests including fee modifications and waivers Collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC Perform client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing Coordinate and manage manual wire and internal transfer requests Assist clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.) Effectively handle the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand Perform other duties, as needed Qualifications: 1+ year of Customer Service experience Bachelor's Degree or transferable work experience High School Diploma / GED Solid problem solving and time management skills Exceptional phone etiquette Great interpersonal skills Excellent communications skills (written and verbal) Strong attention to detail Highly organized Desired Skills Previous experience in a Banking setting KYC background

A leading AI-driven technology company is seeking a Customer Service Representative to join its growing Customer Success team. This company is transforming content integrity and AI detection by providing innovative solutions to educators, businesses, and publishers worldwide. About the Role As a Customer Service Representative, you'll be the first point of contact for both B2B and B2C customers, ensuring they receive timely and effective support. You'll play a key role in troubleshooting issues, guiding customers on product use, and collaborating with internal teams to enhance the overall customer experience. Key Responsibilities Provide professional and timely support to customers via various channels. Assist users in understanding and utilizing AI-powered tools. Troubleshoot technical and account-related issues, escalating when necessary. Gather customer feedback to improve products and services. Monitor and report on customer trends using CRM systems (Salesforce preferred). Work closely with Marketing, Product, and Sales teams to optimize the customer journey. Who You Are A customer-first problem solver with strong communication skills. Detail-oriented, highly organized, and able to manage multiple inquiries effectively. Comfortable learning and working with new technology and support tools. Passionate about education, AI, or tech-driven industries. Requirements 5+ years of experience in customer service or support (SaaS experience is a plus). Strong verbal and written communication skills for both B2C and B2B interactions. Familiarity with customer support platforms (Zendesk, Salesforce, etc.). Ability to work independently while collaborating across teams. Additional language proficiency is a plus. Why Join? Work in a fast-growing, innovative company at the forefront of AI technology. Career growth opportunities in customer success, technical support, or leadership roles. Collaborative and supportive work culture. Competitive salary and benefits package. If you're looking to advance your career in customer success within a cutting-edge AI environment, apply today!

Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!

Enhance Connections: Customer Relationship Specialist Wanted! Are you skilled at building strong relationships and ensuring customer satisfaction? We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success. Responsibilities Develop and maintain strong relationships with key clients and customers Serve as the main point of contact for customer inquiries Identify opportunities to upsell and cross-sell products or services Coordinate with internal teams to fulfill customer needs Participate in team workshops and career development initiatives Monitor customer satisfaction and implement improvement strategies Qualifications Excellent communication and interpersonal skills Proven ability to build and maintain professional relationships Strong problem-solving and negotiation abilities Proficiency in CRM software and MS Office Suite Bachelor's degree in Business, Marketing, or related field Previous experience in customer relations or account management Benefits Career advancement and professional development programs Collaborative team environment focused on customer success Access to workshops and continuous learning opportunities Ready to make an impact as a Customer Relationship Specialist? Apply today!

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr. Responsibilities: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter) * Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed * Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices * Follow Brand and Care provided social FAQ documents for launches and key social moments * Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer * Recognizes and recommends new ways to influence consumers in their purchase decision * Alert critical customer complaints to internal Care and Brand teams and assist with problem solving * Provide social content and engagement recommendations based on consumer feedback and trends * Stay up to date on new social media platforms, tools and best practices * Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness * Maintain 100% Reply Rate and established Response Time goals across social channels * Maintain consumer satisfaction and sentiment scores as established by the group * Monitor personal social KPI's using Sprinklr * Offers schedule flexibility to support the needs of the business which included weekends * Meets established quality standards in all contacts across all channels * Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. * Documents product issues in a way that the information can be used for product improvement or development * Accurately enters required information in the CRM and surveys to ensure data integrity Job Qualifications * Bachelor's Degree * 1-2 years' social media engagement experience * Customer Service experience desired * Customer obsessed mindset * Knowledge and experience with major social media platforms required * Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team * Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends * Report back to internal team to funnel insights into product / experience / content creation strategy * High level of organization, attention to detail and positive attitude * Interest in beauty, fashion and/or lifestyle brands * Exceptional writing skills * Excellent problem-solving ability * Proficient in Microsoft applications including PowerPoint, Word and Excel. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

About BeHeard: BeHeard is a seed-stage company located in the Bay Area, founded by Mayank Mehta and Aneesh Karve. BeHeard is a 'superconductor' between businesses and their customers for feedback. We use considerate AI agents to gather deep insights throughout the customer journey, direct executives to improve their offerings, and boost revenues, reimagining what an AI-native feedback would be for businesses. We are just starting to work with some local and global companies in New York and would love to work with interns who want to learn how companies get going from scratch. You will play a critical role in gathering and analyzing valuable consumer feedback that directly impacts our business success. Position Overview: BeHeard is seeking an analytical and creative Retail Strategy & Consumer Feedback Intern to help optimize our approach to gathering in-store consumer insights. This internship is an exciting opportunity for someone interested in strategy, consumer behavior, and how to strategically insert consumer feedback mechanisms into the physical store environments, such as retail, services, restaurants, and more. In this role, you will study how consumers move through stores and identify the best points of engagement for capturing feedback. You will focus on uncovering where BeHeard can be most effectively integrated into the customer journey to capture high-quality insights, especially for global brands and chains. Key Responsibilities: 1) Retail Store Observations: Visit and study retail, restaurant, and service businesses Observe customer behavior, from entry to exit, to understand how they engage with different areas of the store (product displays, customer service desks, checkout areas, etc.). Identify key touchpoints in the store flow where consumers are most receptive to providing feedback, such as post-purchase, while browsing, or after receiving assistance. Focus on optimizing interaction points that maximize valuable customer feedback for the brand. 2) Strategic Analysis of Consumer Flow: Map the typical consumer journey in the store, identifying where and when customers are most likely to engage with feedback tools. Analyze the efficiency and effectiveness of current feedback-gathering techniques (e.g., surveys, kiosks, or mobile interactions). Evaluate potential barriers to customer participation in feedback programs and suggest ways to overcome them. 3) Develop Feedback Insertion Strategy: Propose strategies for BeHeard to insert itself into the retail experience in a non-intrusive yet effective way. Brainstorm innovative feedback mechanisms that integrate seamlessly into the store's existing layout and consumer journey. Recommend technology, tools, or physical placements (e.g., at checkout counters, near product displays, or at exits) that encourage customers to share feedback. Provide actionable recommendations for each retail partner based on your observations. 4) Create Strategic Presentations: Develop clear and compelling presentations that outline your findings and recommendations. Include visual maps of the customer flow, identifying where BeHeard could most effectively gather feedback. Present your ideas for maximizing feedback collection without disrupting the shopping experience. Ensure the presentations are tailored to each brand's unique retail environment and customer base. What You'll Gain: Hands-on experience in retail strategy and consumer insights. A deeper understanding of how consumer behavior impacts retail performance. Practical experience in creating strategic recommendations for high-profile brands. The opportunity to innovate and contribute to real-world retail feedback solutions. Enhanced skills in research, analysis, and presentation. Requirements: Currently pursuing a degree in Business, Marketing, Consumer Behavior, Retail Management, or a related field. Strong interest in retail strategy, customer experience, and consumer insights. Excellent observational and analytical skills. Ability to think creatively and propose innovative solutions. Strong organizational skills and attention to detail. Ability to work independently and travel to retail locations. A passion for start-ups and all things tech and people. Preferred Qualifications: Previous experience or coursework in retail strategy, consumer behavior, or market research. Familiarity with retail environments, particularly in retail, hospitality, and service sectors.

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

Job Responsibilities Review loan application and servicing requests to ensure appropriate information has been provided to conduct a review within service level agreements. Communicate all missing information needed to progress the loans in the pipeline. Reconcile and process monetary transactions as needed, including the review of daily reports. Cross-train and be willing to learn new functions outside of the immediate scope to provide coverage as needed. Train new team members once proficient in role responsibilities. Accomplish shared goals of the department and the bank. Perform other related duties as assigned by management.

Customer Service Representative at Bus Company parking lot Status: Part-Time - Temp, Immediate start - 2 weeks of training Hours: 3-4 days a week, can include Weekends, Evening shifts. The latest shift ends by 8:30 pm. Pay: $21/hr Job Summary: Customer Service Representative needed at Bus Company parking lot. Operations background is also a plus-friendly, helpful demeanor. Assist customers. No cash is used or accepted by customers. All tickets are purchased online. Essential functions: Answer basic questions to customers about our service (Q&A available on our website, for reference)-no money exchanged for ticketing. Direct customers to our Customer Service hotline for all other inquiries (24/7 availability) Provide real-time information on departure & arrival times (schedule and live tracking available through our company app). Android phones with the company app installed will be provided. Direct customers to the customer waiting area on the lot. Assist buses in entering the lot. Help organize passengers by bus/destination. Minimum Qualifications: Customer service experience Must be friendly and willing to always assist. Ability to remain calm and collected in a fast-paced environment. Always be respectful, professional, and friendly with bus drivers and management. Physical Requirements/Work Environment: Ability to be on your feet most of the day Ability to work outdoors in Inclement Weather A small office is onsite to serve as shelter for inclement weather Be well-spoken, Speak clearly, and communicate with others We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Bilingual Customer Service Representative (Part-time, Spanish-English) 📅 Schedule: Monday, Tuesday, Friday, and Saturday | 12:00 PM - 8:30 AM Responsibilities: Handle a high volume of client inquiries in both English and Spanish Research and resolve customer issues efficiently Provide accurate, valid, and complete information to customers Multitask effectively while maintaining excellent service Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution Assist with client reporting as needed Required Skills: Bilingual: Fluent in English and Spanish (both verbal and written) Proven experience in customer support or as a customer service representative Strong contact handling skills and active listening Proficiency in Microsoft Outlook, Word, and Excel Excellent communication and problem-solving skills Ability to adapt to different personality types and customer needs Strong multitasking, prioritization, and time management skills Compensation: Pay: $16.00 - $19.00 per hour Flexible schedule On-the-job training provided Location: Newark, NJ 07102 (In-person) Must be able to reliably commute or plan to relocate before starting work

About the Company A leading institutional asset management firm located in Livingston, NJ, is seeking a highly motivated and detail-oriented professional to join their Client Service and Business Development team. About the Role In this role, you will be responsible for preparing a variety of client-facing documents and reports, supporting RFP processes, and assisting with the development of materials for client meetings. Responsibilities Create and maintain reports for clients, consultants, and prospective clients Assist in the preparation of RFP responses and questionnaires, including drafting content, gathering data, and compiling detailed support materials Contribute to the development and execution of email campaigns Manage and update consultant databases Utilize third-party portfolio analysis tools to gather insights and generate reports Help prepare presentations and meeting materials for clients and consultants Qualifications Bachelor's degree in Finance, Economics, Business, Math, or a related field Required Skills At least 3 years of experience in a professional office setting, preferably within the finance industry Previous exposure to RFPs and related processes preferred Experience with portfolio analysis and performance data is a plus Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook Strong organizational and time management skills Ability to work collaboratively in a team-oriented environment Preferred Skills The ability to work effectively in a fast-paced environment is essential. Pay range and compensation package The firm offers a supportive, intellectually stimulating work environment, competitive compensation, and a healthy work/life balance. Equal Opportunity Statement Include a statement on commitment to diversity and inclusivity.