Distribution Center Customer Service Associate
Customer Service Assistant Job In Billings, MT
Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision.
Responsibilities
* Reviews and corrects coding for bills from HQ.
* Processes for correcting EDI or keys receipt of parts for incoming freight.
* Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.
* Writes checks at DC and maintains manual check log.
* Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store's AR to get true total of stores purchases.
* Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item.
* Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email.
* Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities.
* Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ.
* Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account.
* Processes local non-NAPA supplier's item that will be keyed as a SPOM order.
* Keys class credit (parts coming back to DC) manually for stores as needed.
* Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through.
* Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores.
* Ensures orders are completed that are keyed and purchased as factory special order from suppliers.
* Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired.
* Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists.
* Generates weekly reports such as stockroom received but didn't " scan ship" product and customer potentially received product but did not get billed.
* Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily.
* Processes updated storefront with bulletins, new stores, etc.
* Retrieves and distribute mail. Needs to come from stockroom in a timely manner.
* Performs filing as needed.
* Resolving orders not transmitted to RADS.
* Processes bid proposals.
* Processes paperwork to fulfill IBS contract requirements.
* Ensures all paperwork and processes followed for items sold outside of US.
* Enters data for stock orders for Non-TAMS stores.
* Charge stores as needed for class pick up and handling.
* Makes claims to carriers for damaged freight.
* Issues credit to store for miscellaneous reasons as needed.
* Ensures nightly billing process is set up and runs.
* Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance.
* Qualifications
* High School Diploma or equivalent work experience required.
* 2 years + of general office / clerical experience.
* 1 year of bookkeeping experience
* JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
* Must be able to work in a team environment.
* Must be detail minded.
* Must be able to problem solve.
* Must be able to make decisions.
* Must have excellent phone skills.
* Must have great communication skills.
* Must have complaint handling skills.
* Able to speak clearly and listen attentively.
* Must be self-motivated.
* Must have clear handwriting skills.
* Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
* Must demonstrate professional business etiquette.
* Must know Internet Explorer/web navigation.
* Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
* Must know Outlook. Must know Microsoft Excel (basic formulas and workbook set up).
* Must know Microsoft Word (including object insertion).
* Document management systems experience is a plus.
* Must know office equipment (copying, scanning)
* Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear.
* Occasionally required to stand, walk and stoop, kneel, crouch, or crawl.
* Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com (*********************** or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Customer Service Representative
Customer Service Assistant Job In Missoula, MT
Our values start with our people, join a team that values you!
We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
Maintains a professional appearance and adheres to the Company's dress code at all times.
Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries
Retail
Customer Support Specialist - $18.2/hr
Customer Service Assistant Job In Kalispell, MT
Customer Support Specialist A well-established regional financial institution that offers a wide range of financial products and services is seeking a Customer Support Specialist. This company places a strong emphasis on building meaningful relationships, both with their customers and within the communities they serve. Their commitment to exceptional service goes beyond the traditional banking experience, as they actively engage in local volunteer opportunities and recognize the significant role their communities play in their success. With a proud history dating back to 1955, they have grown into a trusted financial partner, with a reputation for stability and financial strength.
The Customer Support Specialist will be responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service. This company is committed to providing secure and accessible services while maintaining a strong, community-driven approach that allows them to make decisions locally. Apply today to join them as they continue to grow and make a positive impact in the lives of their customers and the communities they call home.
Why You Want This Position:
Competitive Pay: $18.20/hour - Full-time position
Holiday Luncheons
Business Casual Fridays
Saturday Differential
Company Logo Gear and Much More!
Essential Functions and Duties:
Answer incoming telephone inquiries providing prompt and extraordinary service
Correctly and efficiently transfer calls to outside offices and staff members
Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders
Provide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets
Provide statement printouts and check copy requests
Provide viable solutions to meet customer needs, while conforming to bank regulation and policies
Refers services and products to include Xpress phone, on-line banking, e-statements, ODP's
Participate in Community Service and Bank-sponsored activities
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers
Complete required bank training courses within assigned time frame
Qualifications:
A moderate level of banking knowledge desired
Customer service and sales experience preferred
High degree of attention to detail as well as excellent organizational skills
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact
Ability to work both independently and in a team environment
Ability to understand and follow complex written and oral instructions
Ability to communicate effectively verbally and in writing
Basic computer skills with working knowledge of word processing, spreadsheets, ten-key, general computer applications and knowledge of standard office equipment
High school diploma or equivalent
Get in touch! Call or text 406-752-0191 to reach Jared, your career coach, in our Kalispell LC Staffing Office.
40639PandoLogic. Keywords: Customer Service Representative, Location: Kalispell, MT - 59903
Endoscopy Services Nurse Leader
Customer Service Assistant Job In Helena, MT
An exciting new opportunity for an experienced Endoscopy Services Nurse Leader has just become available in a state of the art facility that has been serving Montana residents for over one hundred years! Join a tight knit team committed to quality patient care known for patient excellence and safety.
The Endoscopy Nurse Supervisor will be overseeing all aspects of the Endoscopy services at this 25 bed critical access hospital. This multi-award winning Hospital has full medical and surgical services including urology, pediatrics, orthopedics, rehabilitation and dermatology. The Nursing Leader will report to a tenured Chief Nursing Officer and work in collaboration with experienced managers and oversee a team of talented RN's, CNA's and LPN's. This hospital is ever expanding, providing the Supervisor with room to grow.
This position provides the Endoscopy Services Nurse Leader the opportunity to learn from and work alongside hospital leadership including Physicians, CEO, Chief of Staff, Director of Surgical Services and the Anesthesia Department Chair. The Supervisor will oversee functions of the Endoscopy Unit including staffing, administrative duties, patient care coordination, developing policies and procedures to maintain compliance and implementing continuous education opportunities for staff. Working in conjunction with Department leaders, the Endoscopy Nursing Supervisor will have the ability to step into numerous leadership roles, providing extensive management experience throughout this hospital setting.
There are many aspects that make this an unbeatable location, the scenery alone makes this an extraordinary place to live. The Endoscopy Services Nurse Leader will have access to outdoor activities, living near a river provides access to fishing, camping and beautiful hikes. This area has a lower cost of living while maintaining a small town close knit atmosphere for residents which is highlighted through many local events put on by the community.
This hospital is offering a generous salary, relocation assistance and benefits.
Supervisor Customer Service - BZN
Customer Service Assistant Job In Bozeman, MT
Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
*** For External applicants only:
Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Montana.
Pay & Benefits
Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you'll love: *****************************************
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting a Team.
Additional details:
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
Respond to and resolve Customer questions, requests, or complaints
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
Work with staff planning to build bids that are in line with department's hourly goals.
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of applicable Collective Bargaining Agreements and their applications
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
Ability to apply general rules to specific problems to produce answers that make sense
Ability to recognize and address performance and safety concerns in a timely manner
Ability to ensure all equipment is maintained and available for the operation
Education
NA
Experience
Fully functioning, broad knowledge in:
Airlines Operation Management
Customer Service
Licensing/Certification
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
Ability to perform assigned duties in outdoor and inclement weather conditions
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Lead Customer Service Rep.
Customer Service Assistant Job In Helena, MT
**12:30pm-9pm EST** (This time reflects the teams current schedule, however, this may default back to a 2:30 PM-11:00 PM EST schedule in the future. Training period will reflect a 9am-5:30pm EST schedule) can be on a remote schedule/Hybrid preferred**
Customer Service is the critical link to strong communications between the sales field and Matco Tools Corporate Offices. The CSRL provides the infrastructure which supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support, correct product information, pricing, and product availability. The CSRL provides clear direction for complex issues that CSRs escalate. This position is also responsible for performing as an alternate when a supervisor is not available, while mentoring other CSRs around departmental best practices.
**KEY RESPONSIBILITIES:**
- Provides SME day-to-day call center support in all operational needs to internal CSR's. Monitoring of call center processes in meeting set metric performance goals in ASA, FCR, AHT, Call Quality, and Escalation Rates.
- Problem-solves complex issues through the case escalation process, working to solve cases quickly for customers but also drill to root cause when necessary.
- Provides on the spot education/training with CSRs on departmental best practices. Is a Leader in setting the example of exemplary customer service.
- Work cross-functionally with other internal Matco Tools departments to resolve open questions.
- Assist our Franchised Distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
- Handle all inbound calls from our internal and external sources. This includes but is not limited to giving price and availability, part numbers, application assistance, troubleshooting, and basic and advanced credits.
- Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
- Provide features and benefits to our franchised distributors on our commissioned daily sale items.
- Perform suggestive selling of Matco Product line through programs such as Deep Discounts, Close-Out Items, and Volume Buy in conjunction to meeting individual and departmental sales goal initiatives.
- Input orders utilizing internal ordering software systems.
- Acts in leadership role when Management is unavailable.
- Liaison to Supervisor in CSR development and action planning for improvements.
- Conducts call monitoring when needed to get information for operational questions.
**QUALIFICATIONS:**
The individual qualified for this role must be able to demonstrate the following competencies:
- Ability to answer calls as a primary function of the position.
- Ability and willingness to mentor and train others.
- Advanced use of PC and keyboard, including Matco Tools specific software and systems
- Exemplary verbal and written communication skills
- Maintain a character of honesty and integrity.
- Ability to interpret customer issues, troubleshoot and translate those issues into resolution while maintaining a positive attitude.
- Ability to empathize with customer concerns while maintaining a professional demeanor.
- Ability to learn quickly on the job.
- Ability to multi-task in a fast-paced office environment.
- Ability to perform suggestive sales.
The base compensation range for this position is $23 to $26 per hour. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
**WHO IS** **MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** .
BENEFITS
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** .
**\#LI-KS1**
**\#LI-Remote**
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
Reservationist
Customer Service Assistant Job In Montana
Reservation staff assist clients in booking a variety of Swan Mountain trips, including: horseback rides in Glacier National Park and the Swan Valley, fishing trips, pack trips, hunting trips, llama treks, snowmobiling, and wilderness guide school courses.
Reservationists respond primarily to web-based and phone call inquiries, but also handle walk-in guests. Reservationists document guest contact information, reserve trips, receive and compute billing information, send follow up confirmation emails via our reservation management system and communicate reservation information to operating locations. They may also assist management in administrative tasks and the maintenance of company records.
The reservationist is expected to have good people and organization skills, excellent phone etiquette, the ability to multi-task, and be familiar with Microsoft office and Google suite products.
Local applicants preferred, but housing can be available for a fee. Housing is located in West Glacier so your own reliable transportation to commute to Columbia Falls will be required.
Compensation
Hourly wage starts at $16.00, DOE with possibility of end-of-season bonus.
Full-time preferred, part-time considered.
Airline Ramp/Customer Service Agent Part-Time $17 Per Hour GTF (9545)
Customer Service Assistant Job In Montana
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations.
Responsibilities
Load and unload baggage and cargo from aircraft efficiently and safely
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members for smooth operations
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
Maintain cleanliness and organization of the ramp area, adhering to safety protocols
Complete required flight paperwork, including weight and balance reports
Assist with emergency situations, such as equipment failures or medical incidents
Work in various weather conditions, including extreme heat, cold, and rain
Follow all airport safety and security regulations and report any safety hazards
Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
Minimum Requirements
High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write the English language
**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.**
Preferred Skills
Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced, high-pressure environment
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem-solving abilities
Physical Requirements/Working Conditions
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity required for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
Want your pay in advance?
Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition?
On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care?
Multiple options for both full and part-time employees!
Want WFS Employee Extras?
Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life?
Wellness Programs offered to all employees!
Want to invest in your future?
401k program offered with company match!
Looking to grow and have a career with us?
Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Assistant Aquatics Coordinator- Customer Service & Concessions Seasonal Position
Customer Service Assistant Job In Kalispell, MT
The City of Kalispell is now accepting applications for an Assistant Aquatics Coordinator - Customer Service & Concessions seasonal position.
Lodge Services Specialist 2
Customer Service Assistant Job In Montana
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
Free employee season pass and free or discounted dependent(s) season pass
Free and discounted friends & family day passes
Free transportation to & from Bend, Sunriver, and La Pine
Discounts across the resort (food & beverage, retail, rentals, lessons & more)
Employee housing program
401k with up to 5% company match & immediate vesting
Discounted onsite daycare
Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
The Cleaning Specialist performs custodial and maintenance duties in lodges and around mountain facilities; troubleshoots, performs minor repairs, and responds to emergency calls for service; implements setup and takedown for a wide variety of mountain and community events; works closely with employees and the public to meet the custodial needs of the area; and resolves problems to ensure efficient and safe operations.
Essential Functions/Major Responsibilities
Follow the chain of command and when the manager, supervisor, or Lead is absent, can direct Staff to projects.
Assist in mentoring and training seasonal staff.
Clean and maintain facilities, following and enforcing cleaning checklists.
Assist with Laundry.
Vacuum and clean carpets.
Empty garbage, and wipe down surfaces.
Clean restrooms, kitchens, and bar areas.
Collects recycled materials including cardboard.
Understands and follows Lodge Service and Mt. Bachelor policies.
Be aware of chemicals used and know where to find SDS information sheets.
Assist with summer deep cleaning.
Follow all Safety matrix topics and help teammates maintain a safe working environment.
Secondary Function
Help other departments as needed
Drive company vehicle
Snow Removal
Job Scope
In addition to our wilderness environment, we want to provide an environment of cleanliness at the resort. The Lodge Service staff are responsible for the cleanliness of the resort. They are front-line representatives of Mt. Bachelor given the nature of working in multiple locations across the resort. They have the opportunity to help and answer guest questions.
Interpersonal Contacts
Front-line guest interaction, Mountain Communications, Building Maintenance, Resort Directors, Events Manager, & Group Sales Manager.
Specific Job Skills
Licenses/Certifications: Current and valid driver's license.
Technical: Basic computer skills.
Physical Capabilities: Able to lift at least 25 lbs alone, 50 lbs with help, and remain on feet all day.
Additional: Professional demeanor and strong communicator.
Education/Related Experience
Education: High School Diploma or equivalent experience.
Minimum Experience: Minimum of 6 months cleaning experience.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.
In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
Current Hiring Range: $21.40/hr
Minimum Age Requirement: 18+
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.
Vacation Specialist - Call Center (Columbia Falls - Summer)
Customer Service Assistant Job In Montana
What perks can you expect?
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.
Housing accommodations available.
What will be your daily pursuit?
Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation.
**THIS IS A NON-REMOTE ELIGIBLE ROLE BASED IN OUR COLUMBIA FALLS, MONTANA CALL CENTER**
When does this adventure begin?
This is a summer seasonal role with a circa 4 month commitment. It is posted for our spring/summer 2025 season!
What will you do in this job?
Answer que calls using a cloud based phone system
Input reservations into a property management system
Ensure that guest information is entered correctly
Efficiently answer guest questions
Communicate clearly and professionally to guests and team members
Ensure cancellation policies are followed
Process guest payments according to policy
Assist with projects as needed
Actively participate in monthly agent and team goal incentive programs
Participate in an environment that is collaborative and fun
This list of duties is intended to be representative of many of the tasks associated with this role.
However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.
What skills and experience do you need for this job?
Guest service, call center or equivalent desired.
Experience in the hospitality industry strongly preferred.
Strong experience using essential MS Office tools such as Excel, Outlook, PPT, Word, Teams required.
Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred.
Experience with Maestro, Pacific/Wizard, Five9 preferred but not required.
Must have the ability to plan, organize and execute work details on time and on budget
Solid written and verbal communication skills.
Strong “can-do,” attitude with willingness to be flexible and adaptable.
Ability to make decisions, solve problems and exercise good judgment.
Strong commitment to building positive working relationships.
Willingness to work with a geographically dispersed team in a seasonal environment.
Resourceful, with a curiosity to solve problems and create new solutions.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Sense of urgency to complete job duties accurately and in a timely manner.
Sense of humor and ability to ‘let things roll' when the unexpected happens.
What will your work environment be like?
Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You'll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required
We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ************************.
We thank all candidates for their intere
Associate Customer Service Rep- Propane
Customer Service Assistant Job In Kalispell, MT
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS has an exciting opportunity in our Country Operations Division. We are looking for a Customer Service Representative in the propane office to manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.
Responsibilities
• Provide excellent customer service to all customers (internal and external) including answering and responding to calls in a timely manner.
• Promptly resolve customer requests, questions and complaints that frequently require analysis of detail to determine the best use of resources to reach resolution.
• Work to increase sales through prompt, courteous responsiveness to customer needs and use of referrals.
• Accurately enter all customer data in the system.
• Efficiently maintain the data storage system including, but not limited to: daily cash receipts, prepayments, product sales, customer files and customer delivery dispatches.
• Support and advocate compliance with sales programs, operating procedures and corporate policies covering credit, inventory and safety.
• Communicate daily with the supervisor on customer, safety and financial issues.
• Perform other duties as needed or assigned.
• Work extended hours as needed to meet business demands.
Minimum Qualifications (required)
• Experience in a customer service role
• Working knowledge of basic accounting practices
• Proficient in MS Office (Excel, Word, Outlook)
• Ability to work extended hours to meet business demands
• Ability to lift a minimum of 30 lbs., stand, bend, walk, talk and sit
Additional Qualifications
• Customer Service background
• Energy Cooperative background
Physical Requirements
Ability to lift 75 lbs
Ability to climb rail cars, ladders, stairs and bins
Ability to work in dust and adverse weather conditions and temperatures
CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.
CHS is an Equal Opportunity Employer.
Customer Service Rep(01557) - 1045 W Spur Dr
Customer Service Assistant Job In Montana
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 18 years of age or older.
General job duties for all store team members
• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Clean equipment and facility approximately daily.
• Make and label boxes
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
SENSING
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance.
Stooping/Bending
• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Crouching or squatting may be performed occasionally to stock shelves and to clean low areas.
Reaching
• Reaching is performed continuously; up, down and forward.
• Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Additional Information
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Guest Services Supervisor
Customer Service Assistant Job In Montana
Join the Team at Montana's Premier Luxury Ranch Resort!
About The Resort at Paws Up:
Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.
Position:
The role of the Guest Services Supervisor to supervise and participate in delivering high-level customer service to guest while safely transporting guests to and from the airport and various locations on or near the property.
What We Offer:
Medical, Dental, Vision Insurance
401K with Employer Match
Paid Time Off - 9 Floating Holidays and 15 Personal Days
Career Development and Advancement Opportunities
Life Insurance, Long Term, and Short-Term Disability
Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit)
Carpool Reimbursement ($5-$20/Day)
Employee Discounts on Merchandise (30% on select items in our retail store)
Employee Lunch Provided
See for Yourself! Check out our video
Primary Responsibilities:
Oversee and train Guest Services Agents according to the department and Resort standards.
Work with the Guest Services Managers in reviewing daily Resort reports to prepare Guest Services Agents for arrivals/departures, special guest requests, service expectation, and TLC's for the day.; Update department Transportation Board with information and ensure awareness with Agents on shift.
Provide day-to-day guidance and oversight of Guest Services team members; actively train, coach, and recognize performance.
Lead and assist team in the guest transportation needs.
Ensure that resort service standards are always implemented and followed with guests and other team members.; Greet guests in a professional and friendly manner.
Respond to guest and management inquiries and requests in a courteous and timely manner, over the phone on The Resort App or in-person.
Drive and operate gasoline or diesel-powered multi-passenger vehicles to transport guests safely.
Ensure that pre- and post-tip vehicle inspection reports are completed throughout shift.; Check condition of the vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure everything is in working order.
Comply with The Resort traffic, public traffic, and highway safety rules and regulations in operating vehicles.
Keep vehicles' interiors/exteriors clean at all times.; Wash and detail The Resort vehicles used for guest transport.
Deliver guest vehicles to respective accommodations.
Record all transfers properly on individual employee logs.
Pick-up and drop-ff guest from the airport ensuring that transportation is timely for the flight arrivals/departures.
Report delays, or other traffic and transportation situations, using telephones.
Regulate heating/cooling, lighting and ventilation systems for passenger comfort.
Assist with the guest check-in/out process with The Resort by reviewing guest's itinerary with them and collecting signatures on the activity's liability waiver.
Provide property accommodation tour upon drop-off to lodging accommodation.; Deliver guest luggage from vehicle and place on luggage racks.; Inform guests of notable elements and operation of lodging accommodations.
Pick-up guest from their accommodations or various location on property and take them to and from scheduled activities, spa treatments, and dining outlets.
Ensure that guest transportation is at the pick-up location five minutes before requested time.
Communicate any transportation or guest issues to the Guest Services Manager immediately for proper quest recovery.
Submit reports at the end of every shift to properly communicate work duties, guest requests, arrivals/departures, etc. for the next Guest Services Supervisor on duty.
Answer phones in a timely and courteous manner while following the company's phone etiquette standards.
Present a professional and courteous demeanor both on the phone and in person.; Ensure that Agents comply with appearance and communication standards.
Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
Ensure confidentiality of guests before and throughout their stay.
Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
Maintain up-to-date awareness of Resort information and amenities.
Follow and complete daily department checklists.
Maintain clean and clear work environment while staying organized and efficient.
Maintain a high level of attention to detail at all times.
Communicate and maintain timelines and priorities.
Provide information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
Improve service by communicating and assisting to understand and guest needs, providing guidance, feedback, and individual coaching when needed.
Perform other duties as Guest Services Management assigns.
Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.
Supportive Functions and Responsibilities:
Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner.
Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment.
Maintain a clean and neat appearance at all times.
Perform work in a safe and high-quality manner.
Looking for team members with:
High school diploma, GED or vocational training or job-related course work
Minimum 2 years of experience in customer service
Minimum 2 years of experience of supervising a mid-size team
Proven ability to lead and supervise a team
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
Proven customer services skills, communication skills, and organizational skills
Ability to operate gasoline or diesel-powered multi-passenger vehicles
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
Valid State Driver's License
If you are passionate about providing exceptional guest experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at The Resort at Paws Up!
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ramp & Customer Service Agent
Customer Service Assistant Job In Missoula, MT
**Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
**Role Summary**
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
+ Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
+ Performs aircraft grooming and security searches.
+ Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
+ Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
+ Loads and offloads luggage and cargo with the use of conveyor belts.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
+ Performs other duties as assigned.
**Day in the Life**
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
**Job-Specific Experience, Education & Skills**
**Required**
+ Strong written and verbal communication skills.
+ Ability to juggle multiple tasks in a fast-paced environment.
+ Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
+ Ability to learn and operate a computerized reservation system.
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 pounds.
+ Must be able to stand for long periods of time.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Ability to perform basic mathematics.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Ability to participate in paid training that may require overnight travel.
+ Depending on work location, ability to obtain USPS Mail Handling Certification.
+ Ability to obtain airport security clearance.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Preferred:**
+ A minimum of 1 year of customer service or community service experience.
**Airport SIDA Badge Requirements**
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
**Starting Rate**
USD $16.00/Hr.
**Total Rewards**
_Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Requisition Type** Frontline
**Apply by 7:00 PM Pacific Time on** 3/28/2025
**Location** Missoula, MT - Airport
**Regulatory Information** **Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
**Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
**A:** Y - T3
**Need help finding the right job?** We can recommend jobs specifically for you!
**Job Locations** _USA-MT-Missoula_
**Requisition ID** _2025-14085_
**Category** _Airports & Warehouse_
Physician and Hospital Research Biller, Clinic Patient Business Services (Full Time)
Customer Service Assistant Job In Great Falls, MT
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!
Responsibility for accurate and timely review and resolution of assigned charge review and claim review tasks for HB and PB research accounts. This includes timely follow up with payers, working denials and work queues to get claims processed to resolution and reduce the accounts receivable. Will perform audits to ensure procedure, charges and coding accuracy. Liaise with other departments to facilitate timely and accurate resubmission of charges following level of care or insurance change.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health system organization policies and procedures.
Education/License/Experience Requirements:
High School diploma or equivalent required
Three (3) years prior Patient Business Services experience or equivalent of 3 years previous experience in a healthcare field
Customer Service Specialist
Customer Service Assistant Job In Glasgow, MT
Job Summary: Interviews customers, prepares orders for new services and changes. Interacts with the subscriber/customer to achieve positive subscriber/customer relations.
Essential Job Duties and Responsibilities
Talk with customers by phone or in person and receive orders for new installation, activation, discontinuance or change in service.
Answer customer inquiries as to type and availability of services offered.
Receive customer complaints, comments or information and asks detailed questions to determine exact nature of problems. Assess the information received and determine the proper action to be taken.
Complete contract forms, determine charges for requested services, collect deposits, and prepare change of address records.
Solicit sale of new or additional services and related products.
Answers incoming calls on a multi-line computer based telecommunications system.
Assesses the caller's inquiries and requests, then transfers the call accordingly.
Provides clerical backup as required.
Processes incoming and outgoing mail, which may include receiving and delivery.
Files and scans customer correspondence.
Educates customers on long distance carrier choices and selection process.
Performs all functions relating to daily cash collection and posting of end user payments.
Handles incoming end user billing calls and questions. Must be able to answer questions in a clear and concise manner.
Assists with collection calls on delinquent accounts.
Maintains complete confidentiality of records; complies and adheres to Customer Proprietary Network Information (CPNI) regulations.
May be required to be on call evenings and weekends.
Additional Job Duties and Responsibilities
Perform other duties and responsibilities as required to fulfill job function or as assigned.
Knowledge, Skills, and Abilities
Knowledge of company policies, procedures, products and services can be learned on the job.
Knowledge of terminology and functions of telecommunications services helpful.
Able to operate a personal computer and related software.
Able to communicate effectively and pleasantly with customers to explain and interpret problems customers may have with service, billing, etc.
Able to operate various office equipment, such as copy machine, fax machine and multi-line telephone system.
Able to effectively present information and respond to questions from managers, customers, and the general public.
Able to enhance customer relations with a pleasant and efficient telephone manner.
Able to work with a variety of personalities to project favorable image.
Able to handle multiple priorities, work accurately, work under pressure, and pay close attention to details and schedules.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Able to learn terminology and functions of the telecommunications industry.
Able to exhibit professional appearance and dress.
Able to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
Able to motivate oneself and maintain close rapport with all staff to keep up-to-date on system activities.
Able to assist in keeping management informed of the concerns and opinions of subscribers and community members.
Familiarity with capital credits a plus.
Able to obtain and maintain a valid driver's license, have a good driving record and be insured under the Company's insurance policy.
Able to maintain confidentiality of customer and company records.
Able to work with regular supervision, following general guidelines.
Able to travel for educational and training purposes.
Able to work in a team environment and interface with other departments in a positive productive manner
Education/Experience
Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills, and abilities would be: High school diploma or general education degree (GED) with one to three months related experience and/or training, or equivalent combination of education and experience.
Physical Demands
Sits at desk much of working day.
Stands and walks short distances in office.
Handles books, papers, and office equipment.
Stoops, stands, and bends when using files.
May be required to lift up to 40 pounds.
Additional Information
This is not intended to be all-inclusive. The successful candidate will also perform other reasonably related business duties as assigned by the Customer Service Supervisor. Nemont reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Service Supervisor
Customer Service Assistant Job In Montana
Service Supervisor
Business Unit: DCB
Our culture believes in POWERING YOUR POTENTIAL. We offer global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's most complex problems.
We believe in flexibility so you can explore your passions while making an impact through meaningful work in our inclusive work teams. That's what #LifeAtCummins is all about.
Description
· Responsible for supervising, leading and scheduling the work of employees who provide technical assistance, carry out installations and repairs on equipment and machinery.
· Responsible for developing and being the first level of support for the technical field team.
· Responsible for coordinating service logistics, such as the use of materials, equipment and employees, ensuring the safety and quality of operations.
· Responsible for developing and reviewing budgets, participating in continuous improvement activities, monitoring service status, warranty processes, communicating with customers and maintaining superior levels of customer satisfaction.
Qualifications
· Degree in Mechanical or Electrical Engineering.
· Experience in service operations, corrective and preventive maintenance and refurbishment of diesel engines, commissioning and start-up of generator sets and leading technical teams.
· Intermediate English.
Cummins values Diversity and Inclusion and we have a keen eye for professionals with a wide range of characteristics. Therefore, we have no restrictions on people's age, gender identity, race, marital status or disability.
Airline Ramp/Customer Service Agent Part-Time $17 Per Hour BIL (9619)
Customer Service Assistant Job In Montana
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations.
Responsibilities
Load and unload baggage and cargo from aircraft efficiently and safely
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members for smooth operations
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
Maintain cleanliness and organization of the ramp area, adhering to safety protocols
Complete required flight paperwork, including weight and balance reports
Assist with emergency situations, such as equipment failures or medical incidents
Work in various weather conditions, including extreme heat, cold, and rain
Follow all airport safety and security regulations and report any safety hazards
Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
Minimum Requirements
High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write the English language
**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.**
Preferred Skills
Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced, high-pressure environment
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem-solving abilities
Physical Requirements/Working Conditions
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity required for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
Want your pay in advance?
Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition?
On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care?
Multiple options for both full and part-time employees!
Want WFS Employee Extras?
Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life?
Wellness Programs offered to all employees!
Want to invest in your future?
401k program offered with company match!
Looking to grow and have a career with us?
Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Professional Services Coding Supervisor, Clinic Physician Coding (Full Time)
Customer Service Assistant Job In Great Falls, MT
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!
Ensures complete, accurate, timely and consistent coding, while adhering to published coding guidelines and system compliance policies. Actively supervises and monitors coding quality and accuracy. Assists manager ensuring employee work schedules sufficiently meet the requirements of the organization and the physician practices. Facilitates problem solving and collaboration within functional area(s) and/or physicians. Works closely with manager in addressing issues related to accurate/timely coding and documentation, and unbilled services. Responsible for ensuring accurate, complete, and timely coding of all professional services. Responsibilities include but not limited to; performing provider/coder audits, education to coders, and attend provider meetings. Reviews denials related to coding and assist with resolving issues.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.
Education/License/Experience Requirements:
Current Certified Coding Specialist and/or Certified Professional Coder is required
Accreditation as a Registered Health Information Technician or Health Information Administrator. Associates or Bachelor's degree preferred.
At least five (5) years of coding experience in a physician practice setting is required
At least two (2) years of supervisory experience is required