Customer Service Assistant Jobs in Green Bay, WI

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  • Dental Care Specialist

    Smile Brands 4.6company rating

    Customer Service Assistant Job 23 miles from Green Bay

    In this role, you'll play a key part in our mission of Smiles For Everyone by helping patients achieve their best oral health. You'll deliver exceptional care in a collaborative and supportive environment where your expertise truly makes a difference. Plus, we're not just about great smiles-we're proud to be recognized as the second-highest-ranked healthcare provider in the U.S. (and aiming for #1 ). Schedule (days/hours) Mon-Thurs 7-5, Fri 7-12 Responsibilities Channel your inner Sherlock Holmes to conduct thorough dental exams, solve the mystery of oral health issues, and craft treatment plans that leave no tooth unturned. Become the oral hygiene hype-person your patients never knew they needed-teaching them how to floss like a boss and brush like a pro. Be the captain of your dental dream team! Lead your assistants, hygienists, and staff to deliver A+ smiles and seamless care without breaking a sweat (or a mirror). Keep patient records so precise that even a detective would be impressed-because every tooth has a story, and you're here to write it down. Stay ahead of the curve by attending dental seminars, learning cutting-edge techniques, and ensuring your toolkit is cooler than a sci-fi movie gadget. Practice dentistry with heart, ethics, and legal know-how-while keeping patient secrets locked away tighter than a treasure chest. Qualifications Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) degree from an accredited dental school. Active state dental license (or in the process of obtaining). Compensation Earn up to $250,000 - $300,000 About Us Benefits are determined by employment status/hours worked and include malpractice insurance, time off options, health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. You'll also enjoy complimentary CEs and access to other internal training opportunities to support your growth. Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at *********************** Veteran Careers: If you are active duty and seeking off-duty employment or a separated/retired military specialist looking to join a new team, we welcome a conversation. Thank you for your service. #LI-SM1
    $30k-36k yearly est. 6d ago
  • Service Advisor

    Mobilityworks 4.2company rating

    Customer Service Assistant Job In Green Bay, WI

    Responsibilities: As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following: Build and maintain the service scheduler daily, handling customer pay and warranty work. Actively manage the call strategy to engage existing customers, with a focus on operational maintenance. Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work. Communicate daily appointments and necessary hours to fill the scheduler in Salesforce. Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information. Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins. Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible. Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair. Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed. Requirements: To succeed in this role, you should possess the following qualifications: High school diploma or GED is required. 2-3 years of experience in automotive repair management. Strong verbal, written, and interpersonal communication skills.
    $31k-44k yearly est. 1d ago
  • Customer Service Representative

    Pop-Up Talent 4.3company rating

    Customer Service Assistant Job 10 miles from Green Bay

    Suamico, WI 54173 (Onsite) We are seeking an experienced Customer Service Representative, based near Green Bay, WI, for a full-time position out of our Suamico, Wisconsin headquarters. We are at the forefront of a technological sea change in the landscaping industry. Our two trailblazing products are robotic and autonomous, and very much poised to break out in a substantial way. Our machines solve business challenges and improve opportunities for profitability and growth for landscaping contractors, public works departments, city, county, state and federal parks systems and roads departments, and more. THE PLACE: Based in Suamico, Wisconsin. We design and manufacture Autonomous Mowing Robots™ and Remote-Operated Robotic Mowers for commercial use-two full-fledge, major industry opportunities for Redefining The Business of Mowing. We do this by eliminating persistent industry problems and revealing lucrative industry opportunities. We thrive on innovation, from the front desk to the back bay. We believe great ideas are not the realm of one department or job description. Our team members display incredible work ethic, independence, initiative, and problem-solving skills THE POSITION: Our company is unique, the industry is evolving, and this job requires a pro with "a very particular set of skills...” Can you read a technical document, turn a wrench, AND speak to people with clarity and humanity? Have you worked with your hands for years and would now like to start working more with your head? The Customer Service Rep is not a glorified clerk-on-a-phone. Our CSRs are absolutely critical to our business, and to how we do that business. They carry our Customer-First banner with a how-can-we-improve-your-day attitude and an answers-and-assistance aptitude. We're looking for a technician who possesses sharp phone and office skills. A pro that can visualize, understand, and provide guidance to customers seeking prompt mechanical solutions. An empathetic human that recognizes the customer's situation and has the ability to offer calm support and ultimately successful outcomes If you're looking to move your tech skills inside, keep your hands clean, be a hero one call at a time, and take your professional life to the next level-apply here KEY RESPONSIBILITIES: Demonstrate our exemplary Customer Service principles in every interaction Document, communicate and manage each case thoroughly and properly Diagnose issues promptly and accurately vs. hastily and inaccurately Understand and follow our RCM parts sales model Execute our proactive customer service and no-document warranty strategies accurately KEY REQUIREMENTS: Experience making mechanical repairs and maintenance on small engines or equivalent equipment Computer skills Customer Service experience preferred, but not required ADDITIONAL TRAITS AND CAPABILITIES Character: You must have solid values and take responsibility for your results. You'll never lie or cheat to win Work Ethic: You must be able to handle the volume of activity coming at you, including a significant number of phone calls and emails Trainable and Coachable: You are coachable, and you level up because you apply what you learn Organized: You have an organizational system that works Self-Directed and Disciplined: You must be able to work without being micromanaged. You must have self-control and discipline Tech Savvy: You must have very strong computer skills, including proficiency with Word, Excel, Outlook, and various internet browsers Writing: You must use appropriate grammar and punctuation in written communication. You must have the discipline to review work before it is sent to others Accountability: You must own your actions and results-both negative and positive Equipment Operation & Maintenance: You must be comfortable around commercial equipment and be able to demonstrate operating and maintaining our equipment with proper technique (with training) Travel: Occasional travel may occur COMPENSATION AND TERMS Competitive compensation Paid vacation & sick leave Health / Dental / Vision insurance Hiring subject to pre-employment, background, and drug screening We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00232
    $30k-37k yearly est. 5d ago
  • Ecommerce Customer Account Specialist

    Trilliant Food & Nutrition, LLC 4.2company rating

    Customer Service Assistant Job 21 miles from Green Bay

    About Us: Trilliant Food and Nutrition, located in Little Chute, WI is a state-of-the-art, vertically integrated production facility that has been a pioneer in the U.S. specialty coffee market since 1979. We have used our years of experience and skill in the traditional coffee segment to produce one thing: great coffee. Our facility features the most current, high-speed equipment to support our commitment to quality, value, speed-to-market, and innovation. Horseshoe Beverage Company, located in Neenah, WI is a leading ready-to-drink beverage manufacturer focused on providing consumers with an outstanding beverage experience wherever, whenever. Leveraging industry-leading talent, state-of-the-art equipment, and our vertically integrated supply chain, we strive to be at the forefront of beverage innovation each day and deliver the highest quality beverages to our customers first. Position Overview: The Ecommerce Customer Account Specialist plays a pivotal role in managing customer accounts throughout the entire order lifecycle, from the initial placement of purchase orders to final delivery. This position requires a detail-oriented individual who is committed to ensuring a seamless and positive customer experience at every touchpoint. The ideal candidate will possess exceptional communication skills, enabling them to effectively engage with customers and internal teams alike. They should exhibit strong problem-solving abilities, proactively identifying potential issues before they escalate and implementing timely solutions. This role demands a customer-centric mindset, with the ability to build and maintain strong relationships with customers, ensuring their needs are met and exceeded. The successful candidate will be resourceful, adaptable, and capable of navigating complex challenges within the e-commerce landscape, ultimately driving customer satisfaction and loyalty. Responsibilities: Manage customer demand from initial purchase order placement through delivery for specific customer account assignments. Utilize Trilliant ERP and customer portals for order-to-cash and inventory management while enhancing customer experience. Coordinate daily and weekly purchase orders, including cancellations, ship windows, carrier routings, and re-routes, ensuring product availability within ERP and customer portals. Monitor and maintain operational performance, engaging with internal departments to drive process improvements. Collaborate cross-functionally to meet on-time and in-full metrics. Create and maintain accurate pricing records in the ERP system. Lead and manage cross-functional meetings to seek resolution and gain alignment across multiple departments. Develop expertise in the Microsoft AX ERP System to become the Subject Matter Expert (SME). Serve as the internal Subject-Matter Expert (SME) for selected customers, contributing to best practice sharing, networking, and projects across the organization. Identify and implement enhancements in e-commerce sales processes to boost efficiency and customer experience. Support multiple customer portals to manage various customer requirements effectively. Proactively work with the Transportation team or carriers to resolve shipment-related issues. Enter customer complaints and Return Material Authorizations (RMAs), assisting with consumer inquiries and non-conformances. Build customer loyalty through positive engagement and service excellence. Assist in coordinating EDI setup, testing, and ongoing troubleshooting in collaboration with IT and third-party EDI providers. Run required customer reports and conduct necessary analyses. Maintain OneNote customer profiles with account management instructions. Act as a backup for designated team members while providing the same level of service excellence to core customers. Independently seek solutions to straightforward problems. Maintain a consistent focus on gaining additional knowledge using best practices and standard procedures. Support technology and innovative service solutions to foster an “ease of doing business” environment. Consistently deliver results with a high degree of accuracy. Develop comprehensive expertise in ecommerce operations by mastering platform functionalities, understanding customer insights, familiarizing with company policies, fostering cross-department collaboration, and continuously learning industry best practices. This will enable effective training of the customer service team, enhance knowledge base contributions, and improve account integration and inventory management processes, ultimately leading to seamless customer experience and increased operational efficiency. Qualifications: Bachelor's degree or equivalent combination of education and experience. Over 3 years of account management experience, preferably in the CPG industry with a focus on the beverage category. Proven experience in customer experience or a related ecommerce role. Familiarity with customer relationship management (CRM) tools and data analysis software. Experience collaborating with cross-functional teams, including operations, supply chain, customer service, sales, and marketing. Familiarity with ERP systems, particularly Microsoft Dynamics AX, and an understanding of how to leverage ERP functionalities to optimize processes and enhance customer account management. Experience working with ecommerce platforms such as Shopify and Amazon Vendor Central, with knowledge of best practices, strategies, and tools related to these platforms. Technical Proficiency: Strong computer skills, including advanced knowledge of Microsoft Office tools (Excel, PowerPoint, Word, OneNote), with proficiency in data manipulation and presentation for reporting and analysis. Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines while integrating processes across departments. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights clearly to diverse stakeholders and strong listening skills to engage and support external customers professionally. Interpersonal Skills: Strong relationship-building skills with a commitment to collaboration and teamwork across cross-functional teams. Customer-Centric Mindset: Passion for improving customer experiences with a deep understanding of customer needs and behaviors. Adaptability: Willingness to learn and adapt to new tools, technologies, and processes in a fast-paced environment. Industry Knowledge: Familiarity with industry trends and best practices in customer experience management is preferred. Consumer First: Decision-making guided by consumer needs. Ownership: Strong sense of responsibility for outcomes. Growth-Oriented: Focus on nurturing ideas and adapting to change. Entrepreneurial Spirit: Willingness to embrace risk and learn from failures. Persistence: Resilience in overcoming challenges. Intellectual Curiosity: Eagerness to ask insightful questions and understand opportunities. Organization: Highly organized, detail-oriented, and capable of working independently. Passion for Excellence: A strong desire to strive for excellence, achieve success, and plan for future victories. Hours, Location and Pay: We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works standard business hours Monday-Friday at our Little Chute, WI manufacturing facility. Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data. Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists. Safety Statement: At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions. Disclosures: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager. Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment. Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process. EEO/AA including Vets and Disabled If you need a reasonable accommodation for any part of the employment process, please contact us by email at ******************** and let us know the nature of your request and your contact information.Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers. The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.
    $39k-48k yearly est. 14d ago
  • Seasonal Merchandising Service Associate - Weekends Preferred

    Lowe's 4.6company rating

    Customer Service Assistant Job 42 miles from Green Bay

    What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: Being friendly and professional, and engaging vendors and associates to meet store needs. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate. Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. What We're Looking For Hourly Seasonal: Generally scheduled 10-40 hours. Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location) Physical ability to perform tasks that may require prolonged standing, sitting and other activities Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction). Ability to work overnight and weekends as required. Ability to utilize web based computer programs to accomplish assigned tasks. Preferred Qualifications High school diploma or equivalent. 6 months of Lowe's sales floor experience. 6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays. 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #Full time RequiredPreferredJob Industries Retail
    $26k-30k yearly est. 36d ago
  • Customer Svc/Dept Leader

    King Soopers 4.6company rating

    Customer Service Assistant Job In Green Bay, WI

    Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Responsibilities Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience
    $91k-140k yearly est. 60d+ ago
  • Retention Nurse Specialist - Full Time

    Thedacare 4.4company rating

    Customer Service Assistant Job 23 miles from Green Bay

    Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness - Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : Partner and collaborate with recruitment and nursing leadership to identify and retain top nursing talent for ThedaCare Health System. Collaborate with HR and hiring leaders to implement workforce strategies which include internal and external benchmarking to further identify drivers around nursing recruitment and retention strategies. The job requires some accountability for assigning or coordinating work checking the quality of work and provide guidance, instruction, training and direction to others. Although the job does not require formal or official supervisory responsibility, the incumbent serves as group leader or acts in an informal leadership role. In addition, the employee may be expected to provide information or suggestions on human resources matters by conducting and analyzing employee surveys and/or stay interviews. Serve as an employee ambassador for staff to ask questions and provide feedback. Ensure the onboarding process is welcoming, thorough and incorporates the Thedacare culture. Function as a leader, mentor, educator, consultant, and coach to the nursing workforce. Initiate relationships with newly hired nurses beginning in orientation and continuing through their employment. Assist in retention and recruitment activities. Engage resources and expertise from various community sources to ensure the development of school-to work readiness Job Description: Key Accountabilities Monitor and analyze data related to nurse turnover and retention. Gather qualitative and quantitative retention data by conducting and analyzing employee surveys and/or stay interviews. Serve as an employee ambassador for staff to ask questions and provide feedback. Ensure the onboarding process is welcoming, thorough and incorporates the Thedacare culture. Function as a leader, mentor, educator, consultant, and coach to the nursing workforce. Coordinate, plan, implement, and evaluate the Thedacare and Mentoring Program. Facilitate EBP and research projects to foster resiliency and professional growth of the new nursing workforce. Initiate relationships with newly hired nurses beginning in orientation and continuing through their employment. Assist in retention and recruitment activities. Engage resources and expertise from various community sources to ensure the development of school-to work readiness Additional Core Requirements Demonstrated/proven ability to work with persons from diverse backgrounds. Excellent verbal and written communication skills. Computer skills developed to analyze data of specific content matter. Effective interpersonal skills. Effectively uses complex mental processes. Qualifications Education : BSN required (MSN preferred) Experience : Minimum 5 years-experience required - Acute Hospital experience preferred Certifications : Current Wisconsin RN Licensure Licensure : American Heart Association Healthcare Provider Basic Life Support (BLS) Physical Demands Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Category 2: Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties Work Environment Normally works in climate controlled office environment Frequent sitting with movement throughout office space Occasional high noise level in work environment. Possible exposure to communicable diseases, hazardous materials, and pharmacological agents. Use of computers throughout work day Frequent use of keyboard with repetitive motion of hands, wrist and fingers Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: Corporate 1818 N. Meade Street - Appleton,Wisconsin Overtime Exempt: Yes
    $29k-35k yearly est. 60d+ ago
  • Customer Service Associate I

    Bank of Luxemburg 3.9company rating

    Customer Service Assistant Job In Green Bay, WI

    Job Details Bellevue - Green Bay, WI Full Time $16.00 - $17.55 Hourly Day Admin - ClericalDescription As an employee of the Bank, supports company culture and mission statement to Have a Positive Impact on Peoples Lives. Services the needs of the customers by greeting them appropriately, processing their transactions promptly and accurately, recognizing sales opportunities and referring business accordingly and thanking each customer by name. Principal Responsibilities and Duties : 1. Process Teller Transaction Process savings, checking and time deposit transactions. Process customer loan payments, safe deposit box payments savings bond redemptions and cash advance requests. Issue personal money orders and cashiers checks. Balance and verify cash drawer. Wrap coin and currency. Assist with the processing of daily Imaging. Assist with maintaining branch ATM/ITM machine. Perform branch opening and closing duties. Maintain postage stamp inventory. Order checks and deposit tickets for customers. Assist customers with imaging research and balancing accounts. Identify and report potential fraudulent customer activity. Follow appropriate bank policies, procedures and regulatory compliance when completing transactions. Evaluate and place holds when necessary for transactions. Add and perform maintenance on customer and non-customer information profiles. Assist with customer safe deposit box access. Assist with EFT card travel alerts and online banking and 24 hour banker inquiries. 2. Cross Sell Bank Services Promote products and services of the Bank including deposits, loans, and investment services. Refer interested customers to appropriate departments. Answer customer inquiries in regards to new and existing accounts. Attend training and sales meetings as assigned. 3. Act as a Receptionist Answer incoming phone inquiries and transfer to appropriate personnel if necessary. Greet branch customers promptly, answer inquiries and direct them to the appropriate personnel. Qualifications Knowledge, Skills and Abilities Required : Strong people skills required. Cash handling, problem solving, and previous customer service skills desired. Must be detail oriented, organized, and able to handle multiple tasks. Able handle confidential information, and positively represent the company. Competencies: Customer focus, approachability, organizing, technical skills, trust and respect, selling, and listening.
    $16-17.6 hourly 4d ago
  • Customer Experience Lead-Bay Park Square PINK

    Victoria's Secret 4.1company rating

    Customer Service Assistant Job In Green Bay, WI

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred * Experience directing other individuals in the performance of their job duties preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $15.5-19.5 hourly 29d ago
  • Care Coordinator

    Family Services of Northeast Wisconsin Inc. 4.0company rating

    Customer Service Assistant Job In Green Bay, WI

    Are you ready to work for an employer that truly values your contributions and well-being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day. About Family Services Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive. We're Hiring! We are seeking a Care Coordinator to join our team. This full-time position is responsible for facilitating life skills and parenting groups, providing resource assessments, referrals, job search/promotion, client transportation, urinalysis administration, advocacy, providing childcare and family & parenting programming, assisting with other program administrative tasks, and assisting other Women's Recovery Journey (WRJ) team members while operating under WRJ Core Values. Key Responsibilities * Assess participants' needs, resources, and supports by utilizing a Resource Assessment and Family Resource Assessment. * Facilitate participant access to community resources including (but not limited to): making referrals, providing referral program and contact information, creating correspondence to clients and collaterals, scheduling appointments, assuring follow-through with meetings and appointments, providing transportation. * Advocate for participant and family to efficiently obtain needed services. * Collaborate with community and agency resources and maintain positive working relationships. * Data entry/track information such as client attendance, program expenses (i.e., bus passes and financial assistance given to participants). Qualifications Education: * Required: Bachelor's degree in human services or related field, or equivalent work experience. Experience: * Required: At least one year experience working with children. * Preferred: 1+ years' case management experience; substance use disorder and mental health knowledge Skills and Competencies: * Working knowledge of child development. * Ability to establish and maintain effective working relationships. * Ability to provide children with effective direction and supervision. * Ability to detect and recognize potentially hazardous situations and take immediate and appropriate action. * Willingness to work some evening hours required. * Valid Wisconsin driver's license with reliable personal vehicle for transporting persons served. Maintain required auto insurance and acceptable driving record requirements. Why Join Us? Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!
    $41k-48k yearly est. 17d ago
  • Customer Service Support

    Pneumatic Scale Angelus

    Customer Service Assistant Job In Green Bay, WI

    About Us: BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. : The Internal Aftermarket Support Team Member will support Customer Service by providing technical advice and support in assisting with customer orders, research, review drawings and provide pricing and some cost analysis. ESSENTIAL FUNCTIONS: Support the Customer Service department by assisting with inquires that require technical research. Maintain pricing and provide cost analysis. May generate spare parts list. May act as purchasing liaison. May generate replacement part upgrade proposals. Part order procurement and shipment. May monitor safety stock. Serve as back-up for parts sales/customer service. May create customer service brochures. May monitor and track costs. Perform other duties as assigned. EDUCATION & EXPERIENCE: Associate degree in a Technical Field or related work experience. 8+ years of experience. KNOWLEDGE, SKILLS, ABILITIES: Requires advanced knowledge of operational procedures and tools obtained through extensive work experience. Demonstrated communication, organization, and time management skills Proven problem-solving skills and attention to detail COMPETENCIES Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Drives Results - Consistently achieving results, even under tough circumstances. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and collaborating with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organization moving forward. LEADERSHIP RESPONSIBILITY This position does not directly supervise other team members. WORK ENVIRONMENT/PHYSICAL DEMANDS Typically sits, grasps items and performs keyboarding for frequent operation of a computer Stand, walk, bend, reach or otherwise move about occasionally Lift, move or otherwise transfer items up to 30 lbs. occasionally Occasional exposure to typical machine shop physical hazards Travel by air or car occasionally This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time. At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Paper Converting Machine Company
    $27k-36k yearly est. 2d ago
  • Room Reservationist

    The Oneida Hotel 4.0company rating

    Customer Service Assistant Job In Green Bay, WI

    The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting. Responsibilities QUALIFICATIONS: College course work in related field helpful. Experience in a hotel or a related field required. High School diploma or equivalent required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Must maintain composure and objectivity while under pressure. RESPONSIBILITIES: Approach all encounters with guests and employees in a friendly service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Answer all incoming calls promptly in a friendly efficient and courteous manner. Be able to answer guest inquiries about hotel services facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times. Communicate and work closely with the Sales Department concerning group bookings. Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff. Maintain accurate files and reports. Handle all special reservations to include V.I.P. reservations packages and discounts. Compile and input all necessary information for the required Rooms Merchandising meetings. Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements. Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue. Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees. Complete forecasts as required by management. Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations. Perform any other duties as requested by management. Attend meetings as required by management. Be able to perform all duties of Reservations Agent and assist as needed at front desk. Property Details Our hotel's convenient location places you across the street from Austin Straubel International Airport (GRB) and about four miles from Lambeau Field, home of the Green Bay Packers. After a morning of meetings, try your luck at the tables and slot games of Oneida Casino, connected to the hotel via an interior walkway. If you crave a dose of the great outdoors, visit Thornberry Creek at Oneida, which offers exceptional golf less than seven miles away. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
    $31k-37k yearly est. 6d ago
  • Senior Customer Service Representative

    Schneider National Inc. 4.3company rating

    Customer Service Assistant Job In Green Bay, WI

    Schneider is seeking a Senior Customer Service Representative in Green Bay to be responsible for handling relationships with Schneider's customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates. Responsibilities: * Monitor customer freight to identify issues and improve efficiency. * Recommend adjustments as freight volumes fluctuate. * Use a variety of technology to analyze service issues and trends to determine solutions. * Work closely with leaders, teams and customers. Skills and qualifications: * Have a high school diploma or GED. * One year of customer service experience preferred. * Have strong written and oral communication skills. * Able to manage multiple priorities. Pay and benefits: * Associate will be provided partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role. * Additional $1.25 per hour on second and third shift, $2.00 per hour on weekends. * Medical, dental and vision insurance. * Company-paid life insurance. * 401(k) savings plan with company match. * Paid time off and paid holidays. * Results-based incentive pay program where you can earn above and beyond your base pay. * Tuition reimbursement. * See full list of customer service benefits. Schneider's inclusive culture Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
    $30k-34k yearly est. 7d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer Service Assistant Job 23 miles from Green Bay

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.
    $32k-41k yearly est. 7d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Customer Service Assistant Job In Green Bay, WI

    We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Green Bay area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $35k-47k yearly est. 60d+ ago
  • Store Customer Service Specialist (Shared-Multiple Locations)

    Paint Stores Group

    Customer Service Assistant Job In Green Bay, WI

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish
    $28k-36k yearly est. 20d ago
  • Medical Customer Service

    Biolife 4.0company rating

    Customer Service Assistant Job 23 miles from Green Bay

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - WI - Appleton - Eisenhower Dr U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Appleton - Eisenhower Dr Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No
    $16 hourly 60d+ ago
  • Home Medical Equipment Customer Service Coordinator

    Advocate Health and Hospitals Corporation 4.6company rating

    Customer Service Assistant Job In Green Bay, WI

    Department: 39113 Green Bay - Home Medical Equipment Status: Part time Benefits Eligible: No Hours Per Week: 1 Schedule Details/Additional Information: As needed basis/Per Diem. The office hours are: Monday-Friday, 8am-4:30pm so could be scheduled between these hours but there is flexibility. Expectation of 1 hour work minimum per week. No weekends required. On-site training available. Following training, position may be completed remotely. Major Responsibilities: Evaluates HME referral and service order requests to ensure smooth and timely transition for patient from hospital to home while ensuring the patient is supported safely and insurance benefits are optimized. Advocates for patient serving as a liaison to explain prescription order, hospital transition and home start of care process, and insurance benefits. Access service requests in relation to organization acceptance criteria and evaluates medical documentation to ensure payer coverage criteria are satisfied. Verifies patient insurance benefits and eligibility and contacts insurance plan to obtain service prior authorization as needs and determines patient co-insurance. Provides direction to physicians on how to resolve documentation or medical management gaps when documentation does not support medical necessity or payer coverage criteria. Identifies risk issues and collaborates with patient, physician, hospital staff and other care providers to ensures resolution and patient safety. Coordinates timely provision of service with distribution operations and the patient. Provides quality customer service for all customers, including patients, physicians, referral sources, and coworkers within Advocate Aurora Healthcare and external customers. This requires the team member to respond courteously and professionally to client requests and concern and follows through to appropriate resolution. Be diligent in regards to making sure that there is current, correct authorizations for all managed care clients in order to assure that the client's needs are met and to assist other Advocate Aurora departments in being more efficient. Adheres to the processes that have been established to insure quality customer service to all customers, such as Electronic referrals, HME coding, Pickups and faxing. Also, having flexibility to take on additional responsibilities as to assist in resolution of customer concerns as well as other business needs. Be proficient in the use of the computerized resources and data entry programs involving proper processing and qualifying of patients with HME business line needs. Monitor and work all necessary insurance verification reports for assigned products lines and assigned payors. Runs, collects and tabulates data and submits to management selected and assigned reports. Identify, investigate and verify sources of reimbursement and make recommendations based on the information obtained. The team member will obtain and document payor eligibility information for each new referral, addition to service and re-admission and determine if payor's coverage requirements are met for services or equipment. They will also assess potential third-party liability cases to determine who is the primary payor and relay the appropriate billing requirements to the patients accounts staff and operations. Other requirements include checking with referral sources for any intermittent services that might be need by the patient and suggest companion items for the equipment ordered to better service our patient. Provide pricing information to explain the financial responsibility to patients. This requires the team member to assess the patients ability to pay and negotiate payment plans and determine their financial risk at the time of referral. If necessary also, recommend appropriate action and notify patient and/or family of the expected financial responsibility at the start of care. Participates in performance improvement and patient satisfaction initiatives. Serve as a member of department division or system performance or process improvement group as appropriate. Work with management to implement change and identify opportunities for improvement. Continuously updates knowledge of Medicare, Medicaid, HMO and managed care of the complex and ever evolving coverage requirements and guidelines. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: Typically requires 5 years of experience in medical entry, claims processing, HME business line, home care, insurance verification, home care customer service or other healthcare related position. Knowledge of HME/RT equipment. Understanding of third party payors, including Medicare, Medicaid and private insurance companies. Knowledge, Skills & Abilities Required: Regularly interfaces with representatives of third party payers Wide range of contacts with hospitals, long term care facilities, rehab and therapy facilities, physician's offices, case managers, utilization review managers, patients and their families. Communication is both verbal and written. Determine acceptance of patient with low financial risk, high risk cases and appropriately search out the resources. Prioritization of insurance verification and prior authorization to ensure department goals and objectives are obtained. Monitor all managed care patients' supply orders and re-orders to insure that adequate and current authorization is in the data base so as to enhance quick reimbursement. Troubleshoot equipment problems appropriately seek out further assistance if needed. Handle confidential information on every client. Function under tight time constraints to verify insurance benefits before delivery of equipment, of data entry of referral information necessary for delivery ticket with proper qualifying diagnoses for each piece of ordered equipment. Heavy volume of daily incoming and outgoing phone calls and documents must be processed timely and accurately. Very fast paced. Strong data entry and phone skills. Physical Requirements and Working Conditions: Exposed to an office environment. Must be able to sit, stand and walk for long periods of time. Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over head. Must be capable of typing, writing and data entry for prolonged periods of time. Will occasionally lift 10 lbs. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Pay Range $22.50 - $33.75 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
    $22.5-33.8 hourly 10d ago
  • Dental Care Specialist

    Smile Brands 4.6company rating

    Customer Service Assistant Job 30 miles from Green Bay

    Join Us: Spreading Smiles and Kicking Cavities Are you ready to join a team where the mission is as big as our smiles? In this role, you'll help us achieve Smiles For Everyone by guiding patients to their best oral health-and possibly their best dad jokes. You'll deliver top-notch care in a supportive, collaborative environment that's as welcoming as a fresh set of floss. Oh, and by the way, we're proud to be the second-highest-ranked healthcare provider in the U.S. (humble brag). Attention, New Grads! Fresh out of dental school? Bring that shiny new degree and enthusiasm-we've got you! We value the fresh ideas (and caffeine-driven energy) that new graduates bring to dentistry. Here's how we help you rock your dental career: New Doctor Bootcamp: Your first week kicks off with a crash course led by the one and only Dr. AJ Acierno, our President of Clinical Operations. This intensive training will teach you everything you need to know about running a practice-because dentistry doesn't come with an IKEA instruction manual. Free CE Courses: Keep learning and growing with continuous education that costs you nothing. Zero. Nada. Not even a co-pay. Whether you're looking to launch your career or just want to be part of a team that's as passionate about patients as it is about post-lunch flossing, this role is your perfect fit. Join us, and let's make Smiles For Everyone a reality-one tooth at a time! Schedule (days/hours) Monday- Friday Responsibilities Conduct thorough dental examinations, diagnose oral health issues, and develop treatment plans tailored to individual patient needs. Educate patients on proper oral hygiene practices, preventive care, and post-treatment maintenance to promote long-term oral health. Lead your team, dental assistants , hygienists, and other staff members to ensure smooth patient care and treatment coordination. Maintain accurate and detailed patient records, including treatment plans, procedures performed, and patient progress. Stay updated on advancements in dentistry, attend seminars, and pursue ongoing education to provide the latest and best treatments. Adhere to ethical and legal standards, following regulatory guidelines and ensuring patient confidentiality. Qualifications Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) degree from an accredited dental school. Active state dental license (or in the process of obtaining). Compensation Earn up to $250,000 - $300,000 About Us Benefits are determined by employment status/hours worked and include malpractice insurance, time off options, health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. You'll also enjoy complimentary CEs and access to other internal training opportunities to support your growth. Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at *********************** Veteran Careers: If you are active duty and seeking off-duty employment or a separated/retired military specialist looking to join a new team, we welcome a conversation. Thank you for your service.
    $30k-36k yearly est. 1d ago
  • Service Advisor

    Mobilityworks 4.2company rating

    Customer Service Assistant Job In Green Bay, WI

    Responsibilities: As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following: Build and maintain the service scheduler daily, handling customer pay and warranty work. Actively manage the call strategy to engage existing customers, with a focus on operational maintenance. Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work. Communicate daily appointments and necessary hours to fill the scheduler in Salesforce. Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information. Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins. Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible. Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair. Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed. Requirements: To succeed in this role, you should possess the following qualifications: High school diploma or GED is required. 2-3 years of experience in automotive repair management. Strong verbal, written, and interpersonal communication skills.
    $31k-44k yearly est. 1d ago

Learn More About Customer Service Assistant Jobs

How much does a Customer Service Assistant earn in Green Bay, WI?

The average customer service assistant in Green Bay, WI earns between $27,000 and $41,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average Customer Service Assistant Salary In Green Bay, WI

$33,000
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