Customer Service Assistant Jobs in Durham, NC

A Japanese manufacturer is seeking a Customer Service/Sales Assistant to join its U.S. team. This position involves interacting with customers to answer inquiries, address complaints, and provide information on products, logistics, and services as needed. The ideal candidate will have at least three years of experience in customer service, logistics coordination, or sales support with manufacturing or sourcing companies, along with strong problem-solving skills. Familiarity with Japanese business culture is an advantage. Interacting with customers over the phone, by email to identify customer needs and/or problems and conducting any necessary investigation or research to provide information, answer questions, and troubleshoot in a timely manner. Resolving complaints and complex service delivery issues in a timely manner. Monitoring and responding to daily email or inquiries from customers and referring sensitive problems to the appropriate individuals. Adjusting billing errors as needed Corresponding with current and potential customer to provide information about the Company's products and services. Receiving and processing customer orders and soliciting sales of new products or services when appropriate. Following up on all customer calls and inquiries. Gaining and maintaining up-to-date knowledge of relevant company products to more efficiently assist customers as needed. Assisting Sales Managers for arranging orders/ shipments for customers; preparing orders, providing shipping documents, following up on deliveries with Logistics or Warehouse, monitoring open orders. Monitoring inventory of stock chemical items, and place orders to vendors as needed. Placing orders to vendors upon customer's demand. Adding new parts to the system. Adjusting inventory in the system as needed. At any time performing additional duties outside the scope of the job description as needed or requested. Assisting accounting related tasks Shipping orders in the system Processing of return product in the system Requirements: High School Diploma or GED; and more than three years related experience; or equivalent combination of education and experience. Strong customer service skills, experience working with and cultivating customer relationships Effective time management skills and attention to detail Self-sufficient with strong problem-solving skills Proficiency in MS Office; Word, Excel, Outlook Knowledge of Epicor Systems a plus. Team-oriented, focus first on team-work and team building Japanese language skills and familiarity with Japanese business culture are a plus.

The ideal candidate will be the face of the company to our customers and will handle day-to-day customer interactions and oversee the office operations. They should be comfortable managing phone calls, emails, texts, performing estimates, and scheduling jobs. They should possess a friendly demeanor with excellent oral and written communication skills. They should be a self-starter who is highly organized and able to solve problems. Responsibilities Communicate with customers and prospects via phone, text, and email. Perform estimates, schedule jobs, invoice customers, and perform collections. Provide knowledgeable answers to questions about services, pricing, and availability. Make employee schedules. Maintain customer data in CRM software. Administer email marketing and social media marketing campaigns. Maintain records and documents. Order supplies and take inventory. Periodically review policies and procedures and identify opportunities for improvement. Requirements At least 3-5 years of relevant work experience Proven track record of delivering exceptional customer service Excellent problem-solving skills and ability to think strategically Strong communication, organization, and attention to detail Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Experience with Google Workspace Hours: 7:30-4:30, Monday-Friday (in-office only) Benefits Salary: $50,000.00 - $60,000.00 per year 3% employer matching retirement 96 hours accrued PTO (4 hours per pay period), 6 paid holidays No health, vision, or dental.

Responsibilities include, but are not limited to: Assist daily order operations and customer communications including monitoring order processing, chargebacks, returns and exchanges, missing packages, and product inquiries. Monitor and respond to customer communications in a timely and professional manner( within 24 hours during business hours) Monitor open order and fulfillment status and help us achieve shipment targets Assist customers with placing, tracking, and returning orders, along with advising on styling and sizing Assist in processing returns and adjusting orders Analyze and produce weekly reporting on returns, customer inquiries, and third party. Become a product expert and upsell and cross-sell customers who contact us and build long-lasting relationships with the brand Serve as key liaison between the customer and the brand, providing actionable customer insights to help shape improvements to our order operations and service model Assist Ecommerce Operations Manager with maintaining internal inventory and ensuring its accuracy, picking, packing, and shipping out customer orders according to brand standards Audit and cycle count inventory to ensure accuracy, minimize shrink, find, correct, and prevent UPC and SKU errors Assist with supplies orders Check in inbound stock receipts - ensure all are fully received in systems and allocated accurately Organize and ship wholesale orders Assist e-commerce operations Manager in processing customer returns and issuing refunds/ store credit, ensure inventory is received back into stock. Partner with Ecommerce Operation Manager to identify and implement opportunities to optimize customer relations and fulfillment focusing on accuracy, timeliness, packing and shipping costs, and foremost, the customer experience.Sustainability is at the core of Marysia LLC. Be mindful of this in your day to day operations Requirements Excellent verbal, written, and social skills Prior customer relationship management experience Excellent problem-solving skills At least 2 years of demonstrated performance in a customer-focused environment preferred Adaptable and can manage high volume of priorities with ease Must be punctual, organized and task-oriented Proficient with software and systems (Shopify, ShipHero, Loop) Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint) Experience with Shopify desired (experience with inventory management softwares ie. Shiphero, Loop, etc a plus) Intermediate Microsoft and Google Suite skills required (advanced skills a plus) Self-motivated and team-oriented Some weekends required About the Brand: Marysia Dobrzanska Reeves founded MARYSIA, the luxury womenswear brand, in 2009. Made from premium Italian fabrics, the swimwear is cut by hand in a couture factory. The brand's aesthetic has attracted fans including Oscar winning actresses Lupita Nyong'o and Gwyneth Paltrow and global fashion influencers like Lauren Santo Domingo, Leandra Medine and Evangeline Smyrniotaki. While her scalloped edge swimwear has become her signature, Marysia continues to expand the brand's offerings. With a focus on vacation wear, Marysia designs with travel in mind, creating collections a woman can wear from day to night. She is also constantly inspired by women who wear the collection and their appreciation for art, style, culture and adventure. Like them, Marysia wants her swim and off-duty resortwear to transport her to places she dreams of, from Harbour Island to Biarritz.

We are seeking a Client Service Representative to join our team in a full-time, in-office role. This position plays a vital role in supporting financial advisors by managing client paperwork, processing transactions, maintaining CRM data, and ensuring a seamless client experience. This role provides an excellent opportunity for a motivated candidate to grow within the financial services industry while supporting a high-performing team. Primary Duties: Provide operational and administrative support to financial advisors, ensuring smooth daily execution of client service activities. Draft, send, collect, and process new and existing client paperwork accurately and efficiently. Handle cashiering functions, including processing deposits, distributions, and transfers with attention to detail. Maintain CRM data (Salesforce or similar database), ensuring accurate client records and generating reports to support advisor activities. Assist with client onboarding, account maintenance, and transactional processing. Answer client inquiries and provide proactive communication to ensure an outstanding client service experience. Manage incoming calls, direct inquiries to the appropriate team members, and provide front-office support by greeting clients and guests. Coordinate with internal teams, such as compliance, investment operations, and client service, to facilitate smooth client transactions and adherence to regulatory standards. Stay informed on company policies, procedures, and industry best practices to ensure compliance and operational excellence. Requirements: Full-time, in-office role with a strong team-oriented mindset. Experience with Salesforce or similar CRM systems required. Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint). Strong organizational skills with the ability to multitask and manage time effectively. Excellent verbal and written communication skills to interact with clients professionally. Ability to learn and apply financial industry knowledge in a fast-paced environment. Previous experience in financial services, wealth management, banking, or client service is preferred but not required. Key Benefits Generous continuing education support 100% company paid employee only premiums for Health, Dental & Vision Coverage 4% Company 401k match, 100% vested At Modern Wealth Management, we are committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered. We believe that a variety of perspectives and backgrounds strengthens our team and enhances our ability to serve our clients. We welcome and encourage applicants of all backgrounds, experiences, and identities to apply.

The Customer Service Representative is the main point of contact for the flow of order information from customers and feedback of supply information to customers throughout the “lifetime” of those orders from receipt to delivery. The CSR ensures customer satisfaction by implementing corrective actions to mitigate these risks and effectively communicating with the customer through to resolution. Purpose: Act as a liaison between Rostis' departments and customers in a professional manner. Position requires accurate and timely entry of customer orders and is responsible for resolution of problems that might occur in filing orders. Communicate and follow up with the Accounting department on customer status. Duties & Responsibilities: Communicate pricing, terms and EC information to customers Research and confirm results to customer inquiries that may include: expediting, billing problems, change order requests, quality and engineering issues Perform full contract review on customer orders. Verify and enter orders timely and accurately. Attend all staff and customer meetings as required. Monitor Plant OTIF performance. Communicate daily/weekly as needed, with customers on order status. Other duties as assigned by management Work Experience: Prefer five (5) years related experience in a manufacturing environment. Skills Required: Basic computer skills, word, excel, etc. Attention to detail. Communication Skills Educational Requirements: A.A.S. degree, prefer B.S with emphasis in sales and marketing.

About the Company: The ATEC Group with its Headquarter ATEC Pharmatechnik GmbH in Germany is a leading innovator in sterile technology, specializing in high-quality equipment and services for the pharmaceutical and biotechnology industries. Our focus is on providing state-of-the-art solutions that ensure the highest standards of sterility, safety, and efficiency in manufacturing processes. As we are in the process of establishing our U.S. subsidiary, we are seeking a dynamic US Service Lead to play a key role in building and developing the service operations in this new region. About the Role: As the US Service Lead, you will be responsible for establishing, leading, and managing all service-related operations for ATEC Pharmatechnik's products and solutions in the United States. This is a critical role within the organization as we expand our footprint in the U.S. market. The ideal candidate will have a strong technical background, leadership skills, and experience in managing service operations in the pharmaceutical or sterile technology industry. Responsibilities: Lead the foundation and development of ATEC's U.S. service operations, including activities like installations, maintenance, troubleshooting, and general customer support. Act as the primary point of contact for U.S.-based customers, addressing their technical needs and ensuring exceptional service delivery for ATEC's sterile technology products. Implement a service strategy that aligns with ATEC's high standards for sterile technology and ensures regulatory compliance. Collaborate closely with the global team at ATEC Pharmatechnik GmbH to ensure seamless integration of service operations, aligning with company standards and practices. Manage service contracts and agreements with U.S. clients, ensuring that service delivery exceeds expectations and supports customer success. Recruit, train, and mentor local service engineers and technicians, ensuring they are well-equipped to handle the technical challenges specific to sterile technology. Monitor service performance metrics, customer satisfaction, and identify areas for continuous improvement. Prepare and deliver service reports, troubleshooting documentation, and customer feedback to management. Qualifications: Bachelor's degree in Engineering or a related field (or equivalent experience). At least 5 years of experience in a service management role, ideally within the pharmaceutical, biotechnology, or sterile technology industries. In-depth knowledge of sterile technology and equipment used in pharmaceutical manufacturing. Proven leadership experience with the ability to establish and lead service teams. Strong problem-solving skills and the ability to address complex technical challenges effectively. Excellent communication skills, both verbal and written, with fluency in English (additional language skills are a plus). Willingness to travel within the U.S. and internationally as required. Why ATEC? Join an innovative company at an exciting stage of its U.S. expansion. Be part of a team that is dedicated to advancing sterile technology in the pharmaceutical industry. Competitive compensation and benefits package. Opportunities for personal and professional growth as we build our U.S. operations. Work with cutting-edge technologies in a collaborative, dynamic environment. How to Apply: To apply, please submit your application to **********************. Equal Opportunity Statement: ATEC Pharmatechnik GmbH is an equal opportunity employer and welcomes applicants from all backgrounds.

Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships. Responsibilities: • Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. • Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage. • Process policy changes, renewals, and new business applications accurately and efficiently. • Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details. • Assist clients in claims reporting and follow-up, providing support throughout the claims process. • Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients. • Maintain client records and documentation in accordance with agency procedures and industry standards. • Collaborate with other team members to ensure a seamless and efficient workflow within the agency. Qualifications: • Active Property and Casualty License • Minimum of 2 years of experience in the insurance industry, with a focus on personal lines. • Strong knowledge of various personal lines insurance products. • Excellent communication and interpersonal skills. • Detail-oriented with strong organizational and multitasking abilities. • Ability to work independently and as part of a team in a fast-paced environment. • Dedication to maintaining a high level of professionalism and ethical standards.

RLG Healthcare, a division of Resource Label Group, LLC, leads the way in providing innovative packaging solutions to the Healthcare market. RLG Healthcare provides a one-stop shop for all pharmaceutical packaging needs including labels, folding cartons and boxes, inserts, outserts, IFUs and DFUs, Med Guides, and physician support literature. Our industry-best lead times are made possible by our coast-to-coast manufacturing footprint and our dedicated team of packaging specialists with a passion for quality and service. We are seeking a Customer Service Specialist to join our team in Garner, NC! This role goes beyond traditional customer service - it is a key position responsible for overseeing the entire order process, ensuring accuracy, efficiency, and seamless coordination with production. This role requires direct communication with customers, sales representatives, and production teams to manage order details, resolve inquiries, and oversee fulfillment timelines. The ideal candidate will have experience in customer-facing order management within a manufacturing, printing or packaging environment and the ability to handle multiple priorities in a fast paced setting. This position is onsite at our Garner, NC, facility and will report to the Customer Service Manager. Responsibilities: Serve as the primary point of contact for customers regarding order status, specifications, and updates, ensuring seamless order processing from entry to fulfillment. Review, confirm, and process customer orders, ensuring alignment with production schedules, manufacturing capacity, and shipping requirements. Communicate with customers and sales teams to clarify specifications, requirements, delivery timelines, and special requests. Maintain clear and fluid communication across all levels of the organization and notify all pertinent plant personnel of any special orders or requests around purchasing, production, or rush orders. Work closely with production managers to align orders with manufacturing capacity and deadlines. Participate in daily production meetings to ensure orders are progressing according to customer expectations; provide clear and timely updates to customers and sales teams regarding order changes, delays, or issues. Route job jackets, artwork, and customer supplied materials to appropriate departments to ensure seamless production. Update job tickets and production reports with clear and accurate notes and communicate adjustments to production staff to ensure all teams have a thorough understanding of the customer's needs. Receive tickets for shipped or delivered products to begin billing process, verifying all shipping information matches customer requests. Promptly service or escalate customer inquiries and complaints, exhibiting excellent customer service and follow through. Maintain detailed and accurate records of customer interactions, order modifications, and follow-ups. Ensure all order documentation is complete, accurate, and accessible to relevant teams. Other duties as assigned. Qualifications: 3+ years of experience in customer service, order management, or a similar role in manufacturing, preferably in printing or packaging. Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously, ensuring timelines and expectations are met. Ability to interpret technical specifications, job tickets, and production schedules. Excellent communication skills, both verbal and written, for customer interactions and internal coordination. Strong attention to detail with a commitment to accuracy in order processing and documentation. Demonstrated ability to work independently, take initiative, and problem-solve to effectively manage the order process. Strong relationship management skills, with a focus on providing excellent service and building long-term customer partnerships. Proficiency in calculating figures such as discounts and percentages, along with the ability to read and interpret rulers, scales, and other measurement tools. Proficient with ERP or order management systems and Microsoft Office Ability to regularly sit, stand, walk, and lift up to 30 lbs Why work with us? Take a look at all we have to offer! Paid Time Off and Paid Holidays Comprehensive and Competitive Medical, Dental and Vision coverage Company Paid Short-Term Disability Insurance and Life Insurance Additional Benefits - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans Excellent 401(k) retirement plan with generous company contribution We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization We believe in rewarding our employees with performance-based salary increases Check out this video to learn more about us! **************************************

The Icon Protection Customer Care Representative is primarily responsible for providing superior customer service for all internal and external Icon Protection customers through excellent communication utilizing in-depth knowledge of company products, services, policies, and procedures. This position would provide coverage to Domestic and International customer base. CORE & ESSENTIAL FUNCTIONS: Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with the highest integrity. Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers. Act as point of contact for customer orders, quotes, sample requests, complaints, and compliments. Process customer sales orders, backorders and pick tickets timely and accurately. Make customer recommendations to optimize product mix and increase sales in orders, including suggestive selling and upselling of add on items. Make logistics and freight decisions based on cost and customer needs. Determine appropriate outside warehouse to process orders. Provide quick response to incoming customer order status and product knowledge requests. Partner with sales, marketing, purchasing, production, and shipping/receiving teams relating to customer orders, forecasts, and inventory accuracy. Perform outbound calls to customers to collect customer satisfaction information regarding promotional goods, services, or tradeshows. Process customer returns according to established department policies and procedures. Work closely with the credit department to resolve disputed credit items. Address customer issues and ensure effective and long-term problem resolution. Follow up to ensure that all requests and/or problems are resolved satisfactorily. Provide timely feedback to the company regarding service failures or customer concerns. Work closely with the Sourcing department to achieve appropriate and timely complaint resolution. Assist accounting department, as needed, in processing of customer invoices and credits. Maintain customer account information and communicate to other departments, as needed. All other duties as assigned. QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS: Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Must display a professional image in all settings. Proficiency in using Microsoft Office Suite applications required. Customer service experience in a manufacturing environment and with an independent sales team is preferred. Inside sales experience is valued. SAP, Great Plains, Infor, Salesforce or other CRM system experience preferred. EQUAL OPPORTUNITY EMPLOYER Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.

🌍 Bilingual Global Support Representative (Spanish/English, Remote) - Join Our Mission! 🌍 Love helping people? Fluent in Spanish & English? Ready to make a global impact-all from the comfort of your home? This could be your dream job! 🚀 Our client is not just another health & wellness company-they are on a mission to improve 5 million lives with clean, organic, and natural products. And we need you to help support their growing global community! ✨ What You'll Do: 💬 Deliver top-notch customer support via phone, chat & email 🔍 Solve problems with a mix of research & critical thinking 🤝 Build strong customer relationships (and have fun doing it!) 🌎 Assist with company translations and collaborate with an awesome team 🛠 What You Bring to the Table: ✅ 3+ years of experience in a customer support/contact center role ✅ Professional fluency in Spanish & English (you'll use both daily!) ✅ Strong communication, problem-solving & tech skills ✅ Typing speed of 65+ WPM (show off those fast fingers!) ✅ Ability to thrive in a remote, fast-paced work environment 💡 What's in It for You? 💰 Competitive pay ($22+/HR) + full benefits (health, 401k, PTO, the works!) 🧘 ♀️ Wellness perks: 75% off products + a $100 monthly wellness allowance 📍 Remote-first role (NC-based candidates preferred) with all the tech you need 📚 Paid 2-4 week training in Raleigh to set you up for success If you're passionate about helping people, love a good challenge, and want to grow with an amazing company, let's talk! 🎉 📩 Apply today by sending your resume to info@Lemeryconnects.com. Know someone perfect for this role? Tag them below! ⬇️

This position is responsible for coordinating access to care for members in the custody of the Department of Social Services. The Liaison will work collaboratively with local DSS representatives and Alliance Community Health and Well-Being and Provider Network Departments to assess Care Management support needs, link members to service providers, and assist with addressing any barriers to service placement. This position is a provisional appointment and is expected to end in December 2025. This is a Hybrid position. The candidate is not required to come into the home office weekly, however the candidate must be willing to come into the home office if needed for a weekly meeting. Responsibilities and Duties Assist Members with gaining access to services Collaborate with member's assigned Care Manager to ensure that all communications, referrals, and assessments reflect coordination across identified member supports, providers, and community service agencies Address barriers to accessing residential placements for youth in DSS custody: authorization/paperwork issues; multiple denials for referrals; and communication between providers Identify and submit referrals/required application documentation for available residential service placements with Network providers (including PRTF placement) Participate in treatment team meetings as needed with the member's Care Team Provide recommendations to improve access to services and the coordination of care between Alliance and DSS Coordinate care with DSS Participate in regularly scheduled meetings with DSS representatives to review members who are in need of a mental health residential placement/service, identify placement/service needs, and barriers to placement/services Coordinate with Provider Networks Work collaboratively with Provider Networks to identify vacancies and establish single-case agreements with out-of-network providers when necessary Participate in discharge planning Participate in discharge planning with providers and facilities (including hospitals) who have issued discharge due to health and safety reasons as needed Collaborate with Community Health and Well Being Participate in Community Inclusion Planning Meetings facilitated by the Community Health and Well Being Department when appropriate Minimum Requirements Bachelor's degree from an accredited college or university in Human Services field and two (2) years of post-bachelor's degree MH/DD/SA experience with the population served Or Bachelor's degree from an accredited college or university in Non-Human Services field and four (4) years of post-bachelor's degree MH/DD/SA experience with the population served Or Master's Degree from an accredited college or university in Human Services field and one (1) year of post graduate degree MH/DD/SA experience with the population served Or Fully or Provisionally Licensed in the State of North Carolina as a LCSW, LCMHC, LPA, or LMFT Or Licensed Registered Nurse (RN) in the State of North Carolina with four (4) years of MH/DD/SA experience with the population served Preferred: Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred. NACCM, NADD-Specialist and/or CBIS Certification Knowledge, Skills, and Abilities Knowledge of System of Care Principles Knowledge of Managed Care Principles Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans High level of diplomacy and discretion Microsoft Office Skills Excellent Communication Skills Care Management Community Inclusion Knowledge of Housing Compensation: $28.12-$36.55 Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. An excellent fringe benefit package accompanies the salary, which includes: Medical, Dental, Vision, Life, Long Term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote options Paid time off including vacation, sick leave, holiday, management leave Dress flexibility

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Exciting Career Opportunity with Avance Care! Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients focusing on quality of care, patient experience, and provider performance within our clinically integrated network (CIN). As a Value Based Care Coordinator, you'll serve as a member of the Value-Based Care (VBC) team. You'll contribute to advancing patient health by closing gaps in care for quality reporting, performing outreach to schedule appointments, and completing routine administrative tasks. This is a full-time role working M-F, 8:00AM-5:00PM with no weekends. This is a hybrid role with onsite expectations on Tuesdays and Thursdays, or based on business needs. Must display a self starter mindset, have strong interpersonal skills, and flexibility to adapt to changing priorities and work. We offer a comprehensive benefits package available on the first of the month following 30 days of employment. Selected Responsibilities: Closes care gaps by reviewing medical records and submitting appropriate documentation to payers. Performs outreach to patients to schedule wellness, preventive and chronic care services to improve rates of compliance and the overall rates of preventive services. Provides superior customer service to patients by exhibiting respect, empathy, active listening, and clear communication skills. Coordinates administrative aspects of medical record recovery for ACO/value-based care reporting. Extracts data from a variety of technology platforms for patient care and clinician intervention. Gathers and organizes data coming from different sources (electronic medical records, payer reports, third party vendor reports). Maintains appropriate clinical documentation of virtual patient encounters, outreach efforts, and communication events. Demonstrates proficient use of computer software, telephone system and general office equipment. Candidates should have a High School Diploma, or equivalent along with completion of a Medical Assistant's Diploma and certification as a Certified or Registered Medical Assistant and 1 year of experience in a healthcare setting. Other Priorities: Strong verbal and written communication Ability to maintain confidentiality and integrity Demonstrates flexible and efficient time management and ability to prioritize workload Must be able to work independently and demonstrate initiative as well as problem-solving skills within a fast-paced, ever-changing, start-up environment Committed to being a true team player to help the company grow and succeed Excellent computer experience using Microsoft Suite products If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume. Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law. #LI-DNI

Incumbents in this position are responsible for performing administrative support activities requiring routine decision making. This position is assigned to pay grade G12. Essential Job Functions Performs a wide variety of routine administrative support activities by receiving phone inquiries, performing data entry, work processing, filing and records maintenance, preparing correspondence and communication documents, processing staff mail, copying, and faxing. Maintains the inventory of office supplies and equipment to include processing invoices for the receipt of such items and maintaining records of supply requisitions. Reviews and releases building permit applications from New Hanover County. Reviews engineering drawings to identify service lines by location and pipe diameter; determine short side or long side service; and identifying appurtenances such as cleanouts and manholes. Research customer accounts to locate the physical address in GIS and troubleshoot concerns and issues. Research easements. Assists with monitoring the budget and developing reports and documents. Coordinates and disseminates information to customers regarding development or services in relation to plans or requirements of CFPUA. Generate work orders and processes work orders for department inspectors, Operations Department, and other various CFPUA departments as necessary. Administers vendor contracts. Coordinates organization social events. Assist customers with questions regarding development and direct them to sources for guidance such as CFPUA ordinances and standards. Acts as a liaison between Engineering, Customer Service, and Operations departments. Accepts, receives, and/or collects payments and maintains log of telephone calls. Serves as backup for the Office Administrator for the Engineering Department. Performs functions and duties in D365 or another similarly complex financial tracking system. Performs other related job duties as assigned. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties. Education, Experience, and Other Requirements High school diploma or GED. Two (2) years of customer service work experience in a role such as customer liaison, administrative assistant, or related work field. Possession of or ability to readily obtain a valid State of North Carolina driver's license. Other Requirements Other Essential Job Specifications YES NO Use interpersonal skills such as seeing, hearing, and speaking to develop positive interactions with customers. X Comprehends and uses technical or professional language, either written or spoken, to communicate complex ideas. X Performs numerical operations using basic counting, adding, subtracting, multiplying, or dividing. X Performs complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols. X Requires travel between CFPUA sites. X Use or repair of small/light equipment (power tools). X Use or repair medium equipment and machinery (vehicles, commercial mowers). X Use or repair heavy or complex machinery (HVAC systems, construction equipment, water plants). X Physical Requirements None: 0 hours or 0% of scheduled shift Some: Up to 2 hours or 20% of scheduled shift Frequent - 2 to 5 hours or 20% to 60% of scheduled shift Very Frequent - More than 5 hours or 60% to 100% of scheduled shift NONE SOME FREQUENT VERY FREQUENT Minimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment. X Same as above with the addition of standing/sitting/walking for lengthy periods of time. May involve light physical exertion due to pushing, pulling, carrying, and lifting weights up to 20 pounds. X Physical exertion involving pushing, pulling, and lifting up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require occasional bending, squatting, and reaching. X Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands. X Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands. X Cape Fear Public Utility Authority is an Equal Opportunity Employer. It is our policy to foster, maintain, and promote equal employment on the basis of qualifications and without regard to age, sex (including sexual orientation and gender identity), race, color, creed, religion, national origin, disability, or genetic disorder. Federal law requires all employers to verify the identity and employment status of all person hired to work in the United States. Cape Fear Public Utility Authority participates in E-Verify.

Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp. Here, you'll have the opportunity to personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning. At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations. Responsibilities: * Provides first-level technical support to the company for user inquiries and system security. * Assists users with log-on problems, reinstating revoked security, and changes in access privileges. * Troubleshoots system errors and lockups, and answers how-to system security questions. * Routes second-level system questions to the appropriate individual and department. * Processes all mainframe security requests and purchase approval security requests. * Assist divisional Labcorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue. * Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support. Requirements: * License/Certification/Education: Associate's Degree in Computer Science or related discipline, w/ 3-5 years of relevant customer service experience. Schedule: 1st Shift, Monday - Friday, 8:30AM EST - 5:00PM EST Pay Range: $17 - $19/hr All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Escalate questions and issues to more senior employees Required Qualifications: * 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues * Ability to execute in a fast paced, high demand, metric driven call center environment * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy * Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers * Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information * Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: * Must be able to attend full duration of required training period * This position is not eligible for Visa sponsorship * Ability to work additional hours as needed * Schedule may be eligible for a shift differential under the terms of the shift differential policy * Must work on-site at the location posted Training and Schedule: * You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. * Training class starts on 5/5/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. * We're open from Monday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays. Compensation: * Starting rate $20.00 per hour Posting Location(s): * 1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607 @RWF22 Posting End Date: 27 Mar 2025 * Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

The NC Protection Group consists of a proven team of performers with the knowledge, confidence, and experience needed to provide responsive, cost-effective protection solutions in today's uncertain world. Our mission is to offer the highest level of personal protection service and training that includes comprehensive risk analysis, as well as protection of vital assets, coupled with extraordinary customer service. Our highly trained, licensed & experienced personal protection specialists bring unparalleled knowledge, integrity, and professional expertise to a broad spectrum of protection concerns. They share over 100 years of combined service in the field of personal protection with a proven reputation in a global market. The NC Protection Group has global capabilities and is ready to go at a moment's notice. The majority of the work in which our U.S. based specialists will be engaged revolves around large corporations, celebrities, and those VIP's who have a need for the ultimate in personal protection and service. We look forward to having you join our team! Job Skills / Requirements NCPG is our sister company. We are hiring for Command Center operators for Threat Detection and Safety Services with the primary focus being on camera monitoring, radio traffic, and site post order management We are looking for individuals with great customer service skills, computer literacy, great communication and high moral character. We will be checking references upon applying. -Starting pay - $47,760 + holidays Full-Time 12 hour shifts - Much like a law enforcement / corrections schedule Preferred Qualifications: -Military Veteran -Loss Prevention -Law Enforcement -Corrections -Security -Fire, EMT or Alarm Response Preferred Certifications and Licenses: -CPR, AED and basic first aid Education Requirements (Any) Highschool/GED Additional Information / Benefits PTO earned after 6 months of service Medical insurance offered after 3 months Life insurance offered immediately Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Holidays This job reports to the Kara Baldy This is a Full-Time position 1st Shift, 3rd Shift. Number of Openings for this position: 4

Reports to Retail Store Manager Responsible for accurately processing and managing Sales Orders for the Counter Sales Team. Ensure timely and precise entry of orders into the ERP system while allowing the Counter Sales Associate to focus on safely and efficiently building the hose assemblies and preparing related items to meet the customer's needs. Answer phone calls and direct inquiries to the appropriate associate or location as required. ESSENTIAL FUNCTIONS Sales order processing Accurately process and manage sales orders Ensure all sales orders are entered promptly and with attention to detail to alleviate errors Verify order details with the Counter Sales Associate Collaboration with the Counter Sales Team Work closely with the Counter Sales Team to understand customer requirements and order specifications. Communicate effectively with the team to resolve any discrepancies or issues with sales orders. Customer Service Address customer inquiries related to order status, product availability, and delivery times. Ensure high levels of customer satisfaction by providing friendly, accurate, and timely information. Restocking and cleaning retail area in the store as needed with help from warehouse associates as needed Participate in team meetings and contribute ideas for improving order processing efficiency and accuracy. Stay updated on product knowledge and system enhancements to improve order processing capabilities Promptly answer and assist with inbound phone calls directing to the appropriate associate when necessary. Process customer quote requests, orders, returns, and expedites Maintains a good working knowledge of our vendor product offerings, catalog data, website portals, and specific vendor requirements. (discounts, other) Act as backup for the daily process of shipping Counter Sales Related Item Fulfillments (when necessary), balancing the cash drawer, creating bank deposits, and monitoring change in the cash drawer. ADDITIONAL RESPONSIBILITIES Customer Service Process customer orders to meet our business unit performance guidelines. Contact Customer when orders are ready for Pick-up Demonstrate competencies utilizing vendor software, catalogs, and/or other resources. Other Communicate significant customer and supplier issues to the manager. Perform various, miscellaneous tasks and projects as directed. Complete various assigned training as directed by Management EDUCATION & EXPERIENCE High School diploma or equivalent required Strong attention to detail and accuracy REQUIRED BEHAVIORAL COMPETENCIES Customer focused Team oriented Servant Leadership Resilience Communicates effectively Drives results Plans and aligns Adapts to change Makes good decisions Organizational savvy Resourcefulness REQUIRED FUNCTIONAL COMPETENCIES Experience with Microsoft Office and Excel, Google platform experience preferred skills. Excellent verbal and written communication skills Hose & fittings product and application knowledge Mechanical aptitude Must have above-average math and problem-solving skills. PHYSICAL & MENTAL REQUIREMENTS Ability to sit or stand for prolonged periods of time Ability to lift 25-30 pounds Ability to physically navigate the store and warehouse locations Ability to work effectively in a fast-paced, team-oriented environment DISCLAIMER The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.