North America Customer Service Experience Representative Lead
Customer Service Assistant Job 19 miles from Carrboro
We're Hiring!
North America Customer Service Experience Representative Lead
At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.
Envu brings together diverse points of view to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers' toughest challenges proactively, passionately and with an entrepreneurial spirit.
We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.
Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025)
FUNCTION: CFO
LOCATION: Cary, North Carolina, USA
TYPE: Permanent
GET TO KNOW YOUR AREA:
Lead a team of customer service reps for all NA business segments
Act as the customer service representative for US Turf and Ornamental Business
Play a leadership position in customer experience improvements and assist in current and future business integration needs.
YOUR MISSION WILL BE TO:
Responsible for a team, which consists of three FTE and one Contractor. This includes managing the team and performing performance reviews for the FTE.
Responsible for the Product Supply relationship with all Envu Business Segment customers with an emphasis on assigned segments and developing strong relationships in a proactive, intentional way
Analyze account history and develop operational plans in conjunction with Key Account Leads to create mutually beneficial approaches that support and influence the accounts behavior for the achievement of Envu business targets
Implement continuous improvements in operational efficiencies and customer experience and influence Account adoption of new processes tools and systems
Manage all order management activities from order creation (including promotion of product substitutions and upsells), product allocations, backorder management, delivery management and invoicing while providing constant communication with accounts for order status, supply availability and timing;
Manage all order management activities and communications associated with complaints, errors and returns including analysis, investigation and resolution
Be accountable for ensuring account structure and relationships are properly maintained in Envu's systems
Identify and deliver cross functional solutions to achieve operational excellence within Product Supply processes that can be shared with customers to enhance their business
Understand regional supply strategies and partner cross-functionally to optimize orders, manage product allocation plans and deliveries while driving marketing programs, Envu business targets and operational needs
Seek customer feedback to track satisfaction level and identify solutions where there are gaps;
Ensure accuracy in pricing, credit management, regulatory compliance and program requirements through detailed analysis, research and management of order blocks
Responsible for identifying & delivering cross-functional solutions to achieve Operational Excellence.
Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
Maintain knowledge and expertise necessary to support all Envu Business Divisions and provide support and back-up for the entire Customer Service organization
Collaborate with contractor team members for training, transactional execution and support
ARE YOU READY FOR THE ROLE?
Main requirements:
No Degree 10+ years of overall supply chain or customer service experience
Associate Degree 3 to 5+ years of overall supply chain or customer service experience
Bachelors Degree 1-3+ years of overall supply chain or customer service experience
Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision
Works well in a team environment to achieve common goals & has ability to provide guidance & direction to others to achieve results with some supervision.
Excellent customer service & influencing skills with very strong written and verbal communication skills
High agility in a fast paced environment will ability to effectively work in a matrix environment
Problem solving and decision making ability based on data and analytical prowess
Key Competencies: customer focus, collaboration, negotiation, relationship and conflict management & critical thinking
Advanced systems technology skills, especially with common MS office applications, including D365 or other ERP systems such as SAP
Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.
We will soon be in touch to let you know the next steps to be taken!
Customer Service Associate
Customer Service Assistant Job 48 miles from Carrboro
*This job is onsite in our Jamestown, NC office*
TOV Furniture is a fast-growing furniture brand, and we're looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we'll provide all the training you need.
What You'll Do:
Help customers via phone, email, and chat with product questions and order updates.
Provide order status updates, make edits, and handle cancellation requests.
Keep detailed records of customer interactions in our system.
Work with warehouses and shipping partners to solve order-related issues.
Send out fabric swatches to help customers with their purchases.
Provide weekly updates to customers waiting on backordered items.
Most importantly, make sure every customer feels valued and taken care of.
What We're Looking For:
✅ No experience required! We'll train someone with the right attitude.
✅ Basic computer skills - we work on computers all day!
✅ Strong communication skills - you'll be chatting with customers a lot.
✅ Good organizational skills.
✅ A team player who works well with others.
Perks & Benefits:
✨ Health Insurance
✨ Life Insurance
✨ 401K Match
✨ Paid Vacation Time
✨ Stocked Pantry
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Customer Service and Sales Assistant
Customer Service Assistant Job 11 miles from Carrboro
A Japanese manufacturer is seeking a Customer Service/Sales Assistant to join its U.S. team.
This position involves interacting with customers to answer inquiries, address complaints, and provide information on products, logistics, and services as needed.
The ideal candidate will have at least three years of experience in customer service, logistics coordination, or sales support with manufacturing or sourcing companies, along with strong problem-solving skills.
Familiarity with Japanese business culture is an advantage.
Interacting with customers over the phone, by email to identify customer needs and/or problems and conducting any necessary investigation or research to provide information, answer questions, and troubleshoot in a timely manner.
Resolving complaints and complex service delivery issues in a timely manner.
Monitoring and responding to daily email or inquiries from customers and referring sensitive problems to the appropriate individuals.
Adjusting billing errors as needed
Corresponding with current and potential customer to provide information about the Company's products and services.
Receiving and processing customer orders and soliciting sales of new products or services when appropriate.
Following up on all customer calls and inquiries.
Gaining and maintaining up-to-date knowledge of relevant company products to more efficiently assist customers as needed.
Assisting Sales Managers for arranging orders/ shipments for customers; preparing orders, providing shipping documents, following up on deliveries with Logistics or Warehouse, monitoring open orders.
Monitoring inventory of stock chemical items, and place orders to vendors as needed.
Placing orders to vendors upon customer's demand.
Adding new parts to the system.
Adjusting inventory in the system as needed.
At any time performing additional duties outside the scope of the job description as needed or requested.
Assisting accounting related tasks
Shipping orders in the system
Processing of return product in the system
Requirements:
High School Diploma or GED; and more than three years related experience; or equivalent combination of education and experience.
Strong customer service skills, experience working with and cultivating customer relationships
Effective time management skills and attention to detail
Self-sufficient with strong problem-solving skills
Proficiency in MS Office; Word, Excel, Outlook
Knowledge of Epicor Systems a plus.
Team-oriented, focus first on team-work and team building
Japanese language skills and familiarity with Japanese business culture are a plus.
Customer Service Specialist
Customer Service Assistant Job 41 miles from Carrboro
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Service Specialist on the McGriff Property & Casualty Service Center team, you'll partner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level. Remain knowledgeable of coverages and manage the expectation of the client (both internal and external). Maintain rapport with clients, company underwriters, and develop/grow existing accounts. Work collegially as a supportive member of the production team for the benefit of the clients. Maintain open, effective communication and timely follow-up.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
High School graduate or equivalent education and/or related experience
Strong interpersonal skills, especially telephone demeanor
Independent thinking with an ambitious goal-oriented mindset
Strong team player worth ethic and willingness to help reach all goals
Demonstrate proficiency of basic computer applications, such as Microsoft Office products
These additional qualifications are a plus, but not required to apply:
Property & Casualty Insurance Experience
Property & Casualty License
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid Work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online: ************************
To view additional career opportunities, visit *************************** or flip through our recruiting brochure: **********************
Follow us on social media to meet our colleagues and see what makes us tick:
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Who
you
are is who
we
are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
#MMAPCS
#MMAMCG
#LI-Onsite
Sr Registered Client Service Associate
Customer Service Assistant Job 27 miles from Carrboro
Senior Registered Service Associates perform operational support and oversight on behalf of the Complex as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Senior Registered Service Associate must have the ability to resolve problems using all available resources and escalate matters as necessary.
DUTIES and RESPONSIBILITIES:
OPERATIONAL SUPPORT:
• Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing
• Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the day
• Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals
• Assist with processing of trade adjustments and responding to operational alerts
• Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
• Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements
• Remedy and/or escalate service breaks to management team
• If supervisory licenses are held - Possibility of supervisory responsibilities to be delegated
OTHER:
• Assist with special projects (e.g., recruit onboarding support)
• Identify Firm services and solutions that support clients' needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture features
• Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed
• Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)
• Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers
• Organize and track progress against operational remediation projects
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• At least 5 years of industry experience required
• Demonstrated strong performance in current role for the prior 2 years, if applicable Knowledge/Skills
• Strong computer skills and knowledge of Microsoft Office products • Exceptional written, interpersonal and client service skills
• Detail oriented with superior organizational skills and ability to prioritize tasks • Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Willingness to obtain Series 9 and Series 10 (SU) for delegation of supervisory functions Reports to:
• Service Manager
Job ID: 3260431
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
We're committed to bringing passion and customer focus to the business.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Customer Service Representative
Customer Service Assistant Job 19 miles from Carrboro
The Customer Service Representative is the main point of contact for the flow of order information from customers and feedback of supply information to customers throughout the “lifetime” of those orders from receipt to delivery. The CSR ensures customer satisfaction by implementing corrective actions to mitigate these risks and effectively communicating with the customer through to resolution.
Purpose: Act as a liaison between Rostis' departments and customers in a professional manner. Position requires accurate and timely entry of customer orders and is responsible for resolution of problems that might occur in filing orders. Communicate and follow up with the Accounting department on customer status.
Duties & Responsibilities:
Communicate pricing, terms and EC information to customers
Research and confirm results to customer inquiries that may include: expediting, billing problems, change order requests, quality and engineering issues
Perform full contract review on customer orders. Verify and enter orders timely and accurately.
Attend all staff and customer meetings as required.
Monitor Plant OTIF performance.
Communicate daily/weekly as needed, with customers on order status.
Other duties as assigned by management
Work Experience: Prefer five (5) years related experience in a manufacturing environment.
Skills Required:
Basic computer skills, word, excel, etc.
Attention to detail.
Communication Skills
Educational Requirements: A.A.S. degree, prefer B.S with emphasis in sales and marketing.
Customer Service Representative
Customer Service Assistant Job 11 miles from Carrboro
HomeFlame is your premium Outdoor Living Design Center, committed to providing an exceptional customer experience. We offer a wide range of products that fit any outdoor living area, as well as fireplace products for inside your home. Our categories include patio heating, fire pits, fireplaces, grills, smokers, pizza ovens, and outdoor kitchens.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Durham, NC. The Customer Service Representative will be responsible for day-to-day tasks including assisting customers with inquiries, ensuring customer satisfaction, managing customer support, and enhancing customer experience. This role requires effective communication and problem-solving skills to provide excellent service and address customer needs.
Qualifications
Customer Service, Customer Support, and Customer Satisfaction skills
Customer Experience and Customer Service Representatives skills
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to work effectively in a team-oriented environment
Previous experience in retail or customer service is a plus
High school diploma or equivalent required; additional education or certification is a plus
Customer Service Representative
Customer Service Assistant Job 18 miles from Carrboro
Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.
Responsibilities:
• Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
• Process policy changes, renewals, and new business applications accurately and efficiently.
• Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
• Assist clients in claims reporting and follow-up, providing support throughout the claims process.
• Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
• Maintain client records and documentation in accordance with agency procedures and industry standards.
• Collaborate with other team members to ensure a seamless and efficient workflow within the agency.
Qualifications:
• Active Property and Casualty License
• Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
• Strong knowledge of various personal lines insurance products.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dedication to maintaining a high level of professionalism and ethical standards.
Customer Service Representative
Customer Service Assistant Job 19 miles from Carrboro
Customer Service Representative - Contract - Cary, NC - $20/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Customer Service Representative in Cary, NC.
Responsibilities
Communicate with customers via telephone using strong communication skills. Active listening, and empathy.
Drive solutions that best meet the customer's needs.
Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
Support special product and/or service campaigns as needed, or as requested by the customer.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Skills & Requirements
Willing to go onsite for training
Able to commute to the Cary, NC office after training for monthly events, meetings, and trainings
2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
High School diploma, GED, some college experience, trade, or professional certification.
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************.
Drug testing may be required; please contact a recruiter for more information.
Customer Support/Sales Specialist
Customer Service Assistant Job 27 miles from Carrboro
Entry Level Customer Support/Sales Specialist: Job Description
BraceLab is an industry-leading destination for premium quality orthoses & practical clinical information. Supporting both independent consumers and the medical community, our mission is simple: To help people get back to doing what they love and live their life to the fullest!
Although a small company, we are evolving every day and on the precipice of major growth. If you thrive in a fast-paced, team-oriented environment and get excited by new challenges, then we are the company for you!
We are looking for someone smart, ethical, and passionate about helping individuals get back to doing what they love and live life to their fullest. Like BraceLab, this individual is customer obsessed and strives to make a difference in our customers' lives. This is an entry level position, with the potential to grow into other roles within the company for someone with the right skill set.
ABOUT THE ROLE:
Job Responsibilities: Resolving customer queries and concerns, recommending solutions, and guiding users through product features and functionalities. To be successful in this role, you need to be an excellent communicator and can genuinely earn our customers' trust. If an individual is successful in their support specialist responsibilities, they will progress into a sales role with commission opportunities.
· Handling customers with patience and excellent etiquette:
o Addressing customer questions and concerns about products and/or services promptly via email, phone, chat, and social media
o Investigating and resolving complaints or issues efficiently while ensuring customer satisfaction
o Assisting customers with placing orders, tracking shipments, and processing returns or refunds
o Responding to customer reviews/questions
· Clearly conveying detailed, accurate information about BraceLab's products, services, policies, and procedures
· Processing orders and transactions
· Resolving issues and troubleshooting technical problems
· Collecting and analyzing customer feedback:
o Maintaining accurate records of customer interactions, inquiries, complaints, and solutions in the CRM system
o Identifying trends and areas for improvement in products or services
· Developing and documenting knowledge into helpful content
· Providing information to and training, virtually and in-person, prospective and existing customers
· Working closely with cross-functional teams (e.g., sales, marketing) to communicate customer insights and drive improvements
JOB REQUIREMENTS
· Excellent communication, organization and writing skills
· Ability to learn a wide array of procedures and software
· Ability to multi-task while maintaining attention to detail and deadlines
· Keen attention to detail
· Working knowledge of MS Office applications, including Outlook, Word, PowerPoint, Excel, & Teams)
· Team player with a friendly, mature, and outgoing attitude
· Energetic, friendly, outgoing, proactive personality
· Desire to learn, grow, and have fun in a rewarding environment
· Ability to edit content for accuracy and brand consistency
ABOUT YOU:
You possess excellent communication, organization and writing skills; you can edit written content for accuracy, organization, clarity, and fit with our brand
You have well-developed information technology skills with ability to learn and retain a wide array of procedures and software
You are great at multi-tasking while maintaining detail accuracy
You are capable of meeting deadlines
You are proficient in MS Office applications, including Outlook, Word, PowerPoint, Excel, & Teams
You are a team player with a friendly, mature, and outgoing attitude
You are willing to get the job done with an energetic, friendly, and proactive attitude
You desire to learn, grow, and have fun in a rewarding environment
Bonus: You have an interest in sports/fitness/rehabilitation
WHY BRACELAB:
Our mission of helping people get back to doing what they love is embodied in our culture and how we treat our employees. We value integrity, honesty, growth, happiness & belonging, work-life balance, teamwork and collaboration, passion, and enthusiasm, and much more.
Benefits/Perks:
Competitive pay ($40,000)
Emphasis on work-life balance
3 weeks PTO per year
Opportunities for growth
Choice of health insurance plan (company pays up to 100%)
Dental & Vision insurance plans (optional; employee pays)
Generous 401K plan
Newly renovated, environmentally conscious office space with ample free parking in desirable North Hills neighborhood
Large, well-equipped breakroom with coffee and tea available
Customer Service Representative
Customer Service Assistant Job 16 miles from Carrboro
The Icon Protection Customer Care Representative is primarily responsible for providing superior customer service for all internal and external Icon Protection customers through excellent communication utilizing in-depth knowledge of company products, services, policies, and procedures. This position would provide coverage to Domestic and International customer base.
CORE & ESSENTIAL FUNCTIONS:
Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with the highest integrity.
Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers.
Act as point of contact for customer orders, quotes, sample requests, complaints, and compliments.
Process customer sales orders, backorders and pick tickets timely and accurately.
Make customer recommendations to optimize product mix and increase sales in orders, including suggestive selling and upselling of add on items.
Make logistics and freight decisions based on cost and customer needs.
Determine appropriate outside warehouse to process orders.
Provide quick response to incoming customer order status and product knowledge requests.
Partner with sales, marketing, purchasing, production, and shipping/receiving teams relating to customer orders, forecasts, and inventory accuracy.
Perform outbound calls to customers to collect customer satisfaction information regarding promotional goods, services, or tradeshows.
Process customer returns according to established department policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Address customer issues and ensure effective and long-term problem resolution.
Follow up to ensure that all requests and/or problems are resolved satisfactorily.
Provide timely feedback to the company regarding service failures or customer concerns.
Work closely with the Sourcing department to achieve appropriate and timely complaint resolution.
Assist accounting department, as needed, in processing of customer invoices and credits.
Maintain customer account information and communicate to other departments, as needed.
All other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS:
Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Must display a professional image in all settings. Proficiency in using Microsoft Office Suite applications required. Customer service experience in a manufacturing environment and with an independent sales team is preferred. Inside sales experience is valued. SAP, Great Plains, Infor, Salesforce or other CRM system experience preferred.
EQUAL OPPORTUNITY EMPLOYER
Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.
Client Services Representative
Customer Service Assistant Job 3 miles from Carrboro
We are seeking a Client Service Representative to join our team in a full-time, in-office role. This position plays a vital role in supporting financial advisors by managing client paperwork, processing transactions, maintaining CRM data, and ensuring a seamless client experience. This role provides an excellent opportunity for a motivated candidate to grow within the financial services industry while supporting a high-performing team.
Primary Duties:
Provide operational and administrative support to financial advisors, ensuring smooth daily execution of client service activities.
Draft, send, collect, and process new and existing client paperwork accurately and efficiently.
Handle cashiering functions, including processing deposits, distributions, and transfers with attention to detail.
Maintain CRM data (Salesforce or similar database), ensuring accurate client records and generating reports to support advisor activities.
Assist with client onboarding, account maintenance, and transactional processing.
Answer client inquiries and provide proactive communication to ensure an outstanding client service experience.
Manage incoming calls, direct inquiries to the appropriate team members, and provide front-office support by greeting clients and guests.
Coordinate with internal teams, such as compliance, investment operations, and client service, to facilitate smooth client transactions and adherence to regulatory standards.
Stay informed on company policies, procedures, and industry best practices to ensure compliance and operational excellence.
Requirements:
Full-time, in-office role with a strong team-oriented mindset.
Experience with Salesforce or similar CRM systems required.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
Strong organizational skills with the ability to multitask and manage time effectively.
Excellent verbal and written communication skills to interact with clients professionally.
Ability to learn and apply financial industry knowledge in a fast-paced environment.
Previous experience in financial services, wealth management, banking, or client service is preferred but not required.
Key Benefits
Generous continuing education support
100% company paid employee only premiums for Health, Dental & Vision Coverage
4% Company 401k match, 100% vested
At Modern Wealth Management, we are committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered. We believe that a variety of perspectives and backgrounds strengthens our team and enhances our ability to serve our clients. We welcome and encourage applicants of all backgrounds, experiences, and identities to apply.
Customer Service Representative
Customer Service Assistant Job 30 miles from Carrboro
RLG Healthcare, a division of Resource Label Group, LLC, leads the way in providing innovative packaging solutions to the Healthcare market. RLG Healthcare provides a one-stop shop for all pharmaceutical packaging needs including labels, folding cartons and boxes, inserts, outserts, IFUs and DFUs, Med Guides, and physician support literature. Our industry-best lead times are made possible by our coast-to-coast manufacturing footprint and our dedicated team of packaging specialists with a passion for quality and service.
We are seeking a Customer Service Specialist to join our team in Garner, NC! This role goes beyond traditional customer service - it is a key position responsible for overseeing the entire order process, ensuring accuracy, efficiency, and seamless coordination with production. This role requires direct communication with customers, sales representatives, and production teams to manage order details, resolve inquiries, and oversee fulfillment timelines. The ideal candidate will have experience in customer-facing order management within a manufacturing, printing or packaging environment and the ability to handle multiple priorities in a fast paced setting.
This position is onsite at our Garner, NC, facility and will report to the Customer Service Manager.
Responsibilities:
Serve as the primary point of contact for customers regarding order status, specifications, and updates, ensuring seamless order processing from entry to fulfillment.
Review, confirm, and process customer orders, ensuring alignment with production schedules, manufacturing capacity, and shipping requirements.
Communicate with customers and sales teams to clarify specifications, requirements, delivery timelines, and special requests.
Maintain clear and fluid communication across all levels of the organization and notify all pertinent plant personnel of any special orders or requests around purchasing, production, or rush orders.
Work closely with production managers to align orders with manufacturing capacity and deadlines.
Participate in daily production meetings to ensure orders are progressing according to customer expectations; provide clear and timely updates to customers and sales teams regarding order changes, delays, or issues.
Route job jackets, artwork, and customer supplied materials to appropriate departments to ensure seamless production.
Update job tickets and production reports with clear and accurate notes and communicate adjustments to production staff to ensure all teams have a thorough understanding of the customer's needs.
Receive tickets for shipped or delivered products to begin billing process, verifying all shipping information matches customer requests.
Promptly service or escalate customer inquiries and complaints, exhibiting excellent customer service and follow through.
Maintain detailed and accurate records of customer interactions, order modifications, and follow-ups.
Ensure all order documentation is complete, accurate, and accessible to relevant teams.
Other duties as assigned.
Qualifications:
3+ years of experience in customer service, order management, or a similar role in manufacturing, preferably in printing or packaging.
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously, ensuring timelines and expectations are met.
Ability to interpret technical specifications, job tickets, and production schedules.
Excellent communication skills, both verbal and written, for customer interactions and internal coordination.
Strong attention to detail with a commitment to accuracy in order processing and documentation.
Demonstrated ability to work independently, take initiative, and problem-solve to effectively manage the order process.
Strong relationship management skills, with a focus on providing excellent service and building long-term customer partnerships.
Proficiency in calculating figures such as discounts and percentages, along with the ability to read and interpret rulers, scales, and other measurement tools.
Proficient with ERP or order management systems and Microsoft Office
Ability to regularly sit, stand, walk, and lift up to 30 lbs
Why work with us? Take a look at all we have to offer!
Paid Time Off and Paid Holidays
Comprehensive and Competitive Medical, Dental and Vision coverage
Company Paid Short-Term Disability Insurance and Life Insurance
Additional Benefits - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
Excellent 401(k) retirement plan with generous company contribution
We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
potential within our organization
We believe in rewarding our employees with performance-based salary increases
Check out this video to learn more about us! **************************************
Customer Service Representative (Chat)
Customer Service Assistant Job 27 miles from Carrboro
Tl;dr ReadTheory, a bootstrapped EdTech company with millions of active students, is looking for a customer support representative in a part-time position to help support our teachers via chat.
Note: We only accept applicants CURRENTLY LIVING in the USA
Why is this a great position?
ReadTheory has a truly unique story. We grew from 0 to millions of active students, with absolutely no marketing - one teacher telling another, telling another!
Our customer support team is integral to our mission, ensuring that our educators have the best possible experience with our platform. As part of a growing team, you would have the opportunity to shape the future of customer support at ReadTheory and make a meaningful impact on education and literacy.
Whom are we looking for?
The ideal candidate for this customer support role is someone with strong interpersonal skills and excellent verbal communication abilities. They should be personable, attentive, responsible, and able to follow through with tasks. We are looking for someone with perfect English and high technological proficiency (as we work in an online environment using common software). Previous experience as an educator is preferred.
Responsibilities
Listen to customers' concerns, issues, and questions.
Resolve customers' concerns and answer their questions to the best of your ability.
Maintain a positive attitude and respond calmly to customers' complaints.
Promote the product and the company positively to attract customers and address any concerns or questions.
Recommend possible features to meet the customers' needs.
If necessary, refer issues and questions to managers.
Based on interactions, suggest features and improvements.
Qualifications
2+ years of experience in customer support or similar roles
Flawless English
High proficiency in technology
Previous experience as an educator (advantage)
Good to know
25 hours/week (US EDT Weekday Mornings)
Located in North Carolina or Virginia
Global Support Representative
Customer Service Assistant Job 27 miles from Carrboro
🌍 Bilingual Global Support Representative (Spanish/English, Remote) - Join Our Mission! 🌍
Love helping people? Fluent in Spanish & English? Ready to make a global impact-all from the comfort of your home? This could be your dream job! 🚀
Our client is not just another health & wellness company-they are on a mission to improve 5 million lives with clean, organic, and natural products. And we need you to help support their growing global community!
✨ What You'll Do:
💬 Deliver top-notch customer support via phone, chat & email
🔍 Solve problems with a mix of research & critical thinking
🤝 Build strong customer relationships (and have fun doing it!)
🌎 Assist with company translations and collaborate with an awesome team
🛠 What You Bring to the Table:
✅ 3+ years of experience in a customer support/contact center role
✅ Professional fluency in Spanish & English (you'll use both daily!)
✅ Strong communication, problem-solving & tech skills
✅ Typing speed of 65+ WPM (show off those fast fingers!)
✅ Ability to thrive in a remote, fast-paced work environment
💡 What's in It for You?
💰 Competitive pay ($22+/HR) + full benefits (health, 401k, PTO, the works!)
🧘 ♀️ Wellness perks: 75% off products + a $100 monthly wellness allowance
📍 Remote-first role (NC-based candidates preferred) with all the tech you need
📚 Paid 2-4 week training in Raleigh to set you up for success
If you're passionate about helping people, love a good challenge, and want to grow with an amazing company, let's talk! 🎉
📩 Apply today by sending your resume to info@Lemeryconnects.com. Know someone perfect for this role? Tag them below! ⬇️
Member Services Associate - Hybrid in Raleigh,NC
Customer Service Assistant Job 27 miles from Carrboro
Classification: Full Time / Non-Exempt, Hybrid
Starting Salary: Depending on experience
Benefits: Health insurance, dental insurance, long-term disability, life insurance, 401k plan, Paid time off (PTO), holidays, optional supplemental insurance plans, and optional flexible spending account.
Travel: 10%
Start Date: March/April 2025
IMI Association Executives Inc. is a full-service association management company (AMC), a for-profit organization that manages associations and non-profits to help them grow and prosper. We offer the expertise, staffing, and resources that allow non-profits to manage day-to-day operations and advance their long-term goals.We're looking for a Member Services Associate who is passionate about making a difference, likes to wear different hats, and wants to have their creativity and new ideas valued.
WHAT YOU'LL DO
Provide exceptional administrative services with a dedication to exceeding clients' members' expectations..
Manage online calendars and appointments, including coordinating and scheduling meetings.
Manage email accounts and handle correspondence on behalf of the clients.
Develop and maintain expertise in clients' association benefits and initiatives to effectively inform and engage members.
Compile clients' monthly membership reports.
Maintain the integrity of clients' membership databases (update/add records).
Field questions/requests related to clients' memberships.
Work closely with clients' teams, leveraging collective strengths to enhance membership recruitment and retention.
Process, input into the databases, and deposit membership payments.
Process registrations, maintain registration lists, track exhibitors, work with sponsors, order conference supplies, and generate attendee badges and registration packets. This position may also be on-site at conferences and will assist with registration and other on-site logistics.
Manage multiple priorities with accountability, ensuring tasks are completed accurately and on time.
Take ownership of assigned responsibilities, proactively identifying and resolving challenges.
Foster strong working relationships with colleagues, clients, and members to create a collaborative and supportive environment.
Demonstrate commitment to IMI's mission by going above and beyond to ensure clients' members' satisfaction.
Provide in-office support as needed.
WHAT YOU'LL NEED:
Exceptional customer service skills.
Excellent communication skills.
Ability to think through problem-solving situations critically and proactively seek out solutions.
Easily adopt new technology platforms and proficient with Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Calendar, Drive, & Sheets), Doodle, SharePoint, Monday.com and Zoom.
Amazing organizational skills with exceptional, consistent attention to detail.
Demonstrated ability to take responsibility for tasks, meet deadlines, and proactively communicate progress.
Comfortable with and easily adapt to change.
Willingness to continuously learn and develop new skills to stay at the forefront of association management best practices.
Willingness to travel when necessary.
Five years of administrative or customer service experience.
WHO YOU ARE:
Dedicated. You take pride in your work, are committed to IMI's mission, and always seek ways to enhance clients' members' experiences.
Resourceful. You are self-motivated and love reading and learning about new ways of doing things.
Flexible. You can pivot to unexpected situations and are comfortable with a bit of chaos and uncertainty.
Collaborative. You believe in teamwork, supporting others, and working together to achieve success.
Eternal Optimist. You are a positive person and know how to look on the bright side.
WHY YOU WILL ENJOY WORKING AT IMI:
It's never dull. No two days are the same. One day you could be processing conference registrations and packing for the conference and then switch gears to assist in developing a new member campaign.
It's flexible. Want to take an extended lunch? No problem. Prefer earlier or later hours? No problem.
You learn and use all sorts of skills. There are many opportunities to learn and hone a variety of skills.
We are making the world better with visions like “Transforming society by optimizing movement to improve the human experience…”
Amazing people. We get to meet and work with amazing people every day. People who are working each day to make the world better.
Virtual tacos. That's right, virtual tacos. Send a team member a taco emoji to show praise and appreciation or to simply put a smile on their face.
WHAT OTHERS SAY ABOUT WORKING AT IMI:
"Why I'm Here: Upper management listens to our ideas and provides feedback. I'm viewed as a person with a life and not just an employee. The FUN committee. The ability to ask questions and gets lots of valuable feedback from other staff. I like helping people, and non-profits provide that."
Glassdoor Employee Review
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"Perfect Landing Place For People With Strong Work Ethic and a Drive to Help Non-profits: The great thing about being a part of the association management company (AMC) model is the amount of support and knowledge you have right at your fingertips. The president is incredibly passionate about the company, the employees, and the clients and will do whatever it takes to ensure everything is working properly. The company has a great vibe with a family-like structure. It is full of dedicated and passionate individuals, and each one of them brings something to the table."
Glassdoor Employee Review
********************************************************************************
GET TO KNOW US:
IMI Association Executives Inc. is an association management company (AMC), a for-profit company that manages non-profits to help them grow and prosper. We offer the expertise, staffing, and resources that allow non-profits to manage day-to-day operations and advance their long-term goals.
IMI believes in:
Accountability - Taking ownership of our actions and outcomes as a team.
Collaboration - Working as a cohesive unit, leveraging each other's strengths.
Expertise - Continuously adapting and honing our skills and knowledge to excel in our roles.
Dedication - Going the extra mile, driven by passion and dedication to our mission.
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Service Assistant Job 24 miles from Carrboro
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Associate Customer Service Representative Everyday Banking
Customer Service Assistant Job 27 miles from Carrboro
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Escalate questions and issues to more senior employees
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Training and Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 5/5/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Monday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays.
Compensation:
Starting rate $20.00 per hour
Posting Location(s):
1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607
@RWF22
Posting End Date:
27 Mar 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Service Assistant Job 27 miles from Carrboro
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Horticulture and Plant knowledge a plus
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Service Assistant Job 34 miles from Carrboro
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Horticulture and Plant knowledge a plus
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.