(WFH) Customer Support Specialist
Customer Service Agent Job 46 miles from Syracuse
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Retention Specialist
Customer Service Agent Job 47 miles from Syracuse
Our Company
Agent Boost Marketing is an industry leader in technology, training, support, compliance, strategy and sales. Our agents nationwide assist and educate consumers with their Medicare and health insurance choices. By offering Medicare Advantage, Medicare Supplements, Prescription Drug Plans, subsidized health plans, traditional health, short term medical and ancillary products we're able to provide comprehensive, high-quality and affordable health coverage to all Americans.
The Position
Using our CRM and dialer, make outbound calls and receive inbound calls from Medicare beneficiaries that are "at risk" or have questions regarding their Medicare benefits. Perform benefit comparisons and assist our current clients with enrollments into plans and products that are most suitable via our provided enrollment tool.
What We're Offering:
Competitive Industry Pay, base pay + OT and commissions
Target Annual Compensation of $60,000-$75,000
Commissions
Retention Bonus
Health benefits
PTO and paid company holidays
Dental and Vision
401k
Professional Development
Job Stability in a growing industry
Qualifications:
Possess a valid driver's license and a source of reliable transportation.
Possess strong presentation, persuasion, and negotiation skills with the ability to close sales.
Be people-oriented, customer-focused, and professionally assertive in maintaining client relationships.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment, and technology and computer proficiency including call center and CRM experience
Previous experience in customer service or call center preferred
If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy building relationships, we invite you to apply for the position of Retention Specialist. As a Retention Specialist, you will play a crucial role in analyzing customer needs, addressing their concerns, and ensuring their satisfaction. Join our team today and be part of a dynamic and rewarding work environment.
To apply, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to reviewing your application.
Job Type: Full-time
Pay: $59,977.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
No nights
Experience:
Sales: 1 year (Required)
Customer service: 1 year (Required)
Call center: 1 year (Preferred)
License/Certification:
Accident & Health Insurance License (Required)
Ability to Relocate:
Lehi, UT 84043: Relocate before starting work (Required)
Work Location: In person
Bilingual Customer Service Representative
Customer Service Agent Job 24 miles from Syracuse
Insight Global is looking for a bilingual customer service-oriented individual to join one of our largest transportation and logistics companies. On a daily basis, this candidate will:
Utilize phone and email skills to communicate with customers
Maintain professionalism while solving customer discrepancies
Track progress within driver routes to ensure on-time deliveries
Provide verifications, scans, cancellations, and/or changes as needed for customers
Required Skills:
Ability to Speak both English and Spanish
Excellent communication skills with internal and external individuals
Minimum 1 year experience using Microsoft Word, Excel, and PowerPoint
Call center or customer service experience (1 year minimum preferred)
High school diploma or equivalent educational experience
Desired Skills:
Ability to handle multiple tasks at once
Organizational capabilities
Willingness to learn and grow within a company
Customer Experience Specialist
Customer Service Agent Job 24 miles from Syracuse
ABOUT US
As seen on
Shark Tank
! Spoonful of Comfort delivers handcrafted soup gift packages that are warm, thoughtful, and delightfully personal-like sending love by the ladle. Inspired by the soup our founder wanted to mail to her mom during a battle with cancer, Spoonful of Comfort is the perfect get-well gift, housewarming surprise, and heartfelt care package.
We are a rapidly growing company based in Salt Lake City, and we believe that providing uplifting, compassionate customer support is just as important-if not more so-than the product itself.
ABOUT YOU
As a Customer Experience Specialist, you will represent and champion our customers' needs with warmth, professionalism, and empathy. We're looking for:
Excellent written and phone communication skills - You can connect with customers in a kind, clear, and professional manner.
Emotional intelligence - You recognize and respect customers' emotions, handling their concerns with genuine care.
Reliability and consistency - You show up, follow through, and can be counted on to provide exceptional service every day.
A love for helping people - You enjoy creating positive interactions and making every customer experience special.
A positive attitude - You thrive in a supportive, team-oriented environment and bring an encouraging energy to your work.
Technical proficiency - You're comfortable navigating computer systems and learning new tools to support customer interactions.
ABOUT THE JOB
We have full-time and part-time seasonal roles available starting at $18/hour. We are hiring multiple candidates to meet scheduling needs, which may include 9-5 shifts or early morning/evening hours. Our office is based in Salt Lake City, UT.
Your daily tasks will include:
✅ Answering phone calls and responding to emails with warmth and professionalism
✅ Providing helpful information about our products and services
✅ Troubleshooting and resolving customer concerns with patience and care
✅ Maintaining accurate customer records and documenting interactions
✅ Staying up to date with our evolving products and service
QUALIFICATIONS:
✔ Ability to build genuine connections with customers
✔ Strong multitasking and prioritization skills
✔ A positive and professional demeanor
✔ Excellent written and verbal communication skills
✔ Previous experience in customer service, sales, or related fields is a plus, but not necessary
If you have a strong work ethic, an empathetic heart, and a passion for helping others, we'd love to hear from you! Apply today and help us send comfort, one conversation at a time.
Pay: From $18.00 per hour
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Customer Support Specialist
Customer Service Agent Job 47 miles from Syracuse
Company Stuff:
We've created a CRM that enables high-end retail sales associates to drive more repeat business. While dealing with the hustle and bustle of foot traffic in a retail store, sales associates often don't have time or the tools to follow-up on opportunities and clients. We make that process easy and automated for them through our tools and training on best practices.
We've helped thousands of Jewelry and Fashion stores level-up. When it comes to retail, we're their biggest champion.
Check us out in advance at ******************
Here is where you come in.
Clientbook is looking for a Customer Support Specialist to perform a wide range of client-related support activities. This position works as a member of our support team as an expert in the configuration and use of our software. Ideal candidates are passionate about helping people, have outstanding communication skills and the ability to learn new technology quickly.
This role may be right for you if you're a problem solver at heart, willing to go the extra mile to resolve user challenges or educate them on best practices. After your onboarding experience, you will be expected to become a true subject matter expert of the Clientbook software.
What you will do here.
Multi-channel communication with clients during all standard business hours
Escalate client queries and concerns
Learn and work with software including Zendesk, Shortcut, AWS, and Zoom
Work closely with Customer Success Managers to ensure clients have a positive experience
All other job duties as assigned
What we hope you will bring.
Outstanding written and verbal communication
Customer Support experience
Desire and capability to learn new technologies and skills quickly
Team player with a positive attitude
Ability to work in our Lehi, UT office
Job Type: Full-time Monday-Friday
Why join us?
Competitive pay and benefits.
Fun office with a game room (mostly NFL blitz. You'll figure it out), stocked food, gym
Innovative product that changes our customers lives in a real way.
Transparent leadership that provide their resources and time for your success
Career opportunities based on your skills and interests (not tenure)
Free Quick Quack car-wash subscription
Clientbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Customer Support Specialist
Customer Service Agent Job 37 miles from Syracuse
Key Responsibilities:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Morgan Stanley Cash Management products and services, (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Customer Service Representative
Customer Service Agent Job 24 miles from Syracuse
Job Title: Customer Service Representative (no c2c)
Industry: Financial
JOB DESCRIPTION: Theoris has a handful contract opportunities for Customer Service Representatives. These positions are open to candidates already residing in the Salt Lake City area who are able to work fully onsite. The Customer Service Representative is responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. This role involves answering inquiries from customers, potential customers, financial institutions, business partners, and internal stakeholders.
RESPONSBILITIES:
Answer incoming customer calls and inquiries.
Report conditions affecting customer satisfaction.
Perform timely and accurate follow-ups on account inquiries.
Provide accurate information on deposit products and services.
Demonstrate strong problem resolution skills.
Maintain strong organizational and communication skills with attention to detail.
Escalate reports of exceptional service and complaints when necessary.
Complete core corporate training and develop a solid knowledge of systems.
Stay self-motivated to improve knowledge and advance service capabilities.
Maintain knowledge of all retail servicing policies and procedures.
Organize training documentation and stay updated on new information.
Operate within compliance policies and procedures.
REQUIREMENTS:
High School Diploma or Equivalent.
Some banking experience or a customer service background preferred.
Excellent knowledge of multiple business area processes and procedures.
Strong familiarity with applicable department systems.
Ability to manage multiple priorities in a time-sensitive environment.
Composure and professionalism while troubleshooting and resolving complex customer issues.
Proficiency with Microsoft applications, particularly Word and Excel.
Strong oral and written communication skills.
Excellent data entry skills.
Proven ability to meet individual, team, and department goals.
Specialized or multi-skilled experience through job-related training.
Ability to take a broad perspective on problems and identify new solutions.
Ability to work with a limited degree of supervision.
Proven ability to meet strict attendance guidelines.
About Theoris: Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we're uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
Customer Service Representative
Customer Service Agent Job 24 miles from Syracuse
About Us: Join our small, dynamic call center team where we prioritize exceptional customer service and building loyalty. Our environment is more laid-back compared to larger call centers, focusing on quality interactions rather than call metrics.
Key Responsibilities:
Handle a variety of customer inquiries, including feedback on clerks, receipt requests, and more.
Provide support for programs, assisting with password resets, app navigation, etc.
Engage in calls that may last up to 40 minutes, ensuring each customer feels valued and heard.
Maintain a high level of patience and professionalism.
Requirements:
Experience: Some call center experience preferred.
Skills: Excellent communication skills, patience, and the ability to build and retain customer loyalty.
Team Player: Reliable and accountable.
Location: Hybrid (3 days in office, 2 days remote)
Schedule:
Monday: 11:00am-7:00pm
Tuesday: OFF
Wednesday: 11:00am-7:00pm
Thursday: 11:00am-7:00pm
Friday: 11:00am-7:00pm
Saturday: 8:00am-4:00pm
Sunday: OFF
Customer Support Representative
Customer Service Agent Job 37 miles from Syracuse
Job Title: Customer support Representative
Beneficiary Services is a specialized team within E*TRADE designed to assist with the processing of client accounts during the Inheritance process. The Beneficiary Services Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for E*TRADE Wealth Management Clients, Financial Advisors, Client Service Associates and/or Branch Management to facilitate inheritance and legacy transfers. Additionally, the Associate will work closely with branches and other internal departments, provide support through various internal applications, and process paperwork in a virtual branch environment.
DUTIES and RESPONSIBILITIES:
• Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills
• Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries.
• Process & follow up client service requests to ensure completion in a timely manner
• Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up
• Provide world class customer service to both internal and external clients in all interactions
• Research and resolve problems with both internal and external clients accurately and in a timely manner
• Leverage systems and ensure all case interactions are appropriately entered and documented
• Actively manage, monitor, and document daily case load by utilizing various technology resources
• Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
• Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
• Other ad hoc duties as assigned Additional requirements may include: Series 7 and 66 required (or 63 & 65)
EDUCATION and or EXPERIENCE:
• College degree preferred
• 3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes
Knowledge/Skills:
• Basic clerical and administrative skills
• Effective written and verbal communication skills
• Excellent interpersonal and client service skills
• Organizational skills, attention to detail and excellent follow up skills
• Ability to research and resolve problems and service inquiries and escalate when appropriate
• Ability to efficiently handle a high volume of requests in a fast paced environment
• Strong computer skills including Microsoft Suite
• Basic knowledge of E*TRADE systems and procedures
• Be self-motivated and able to work in a strong team and high activity environment.
Customer Support/Account Rep
Customer Service Agent Job 37 miles from Syracuse
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include *** Cash Management products and services, *** Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center.
Customer Service Enrollment Specialist
Customer Service Agent Job 28 miles from Syracuse
Benefits Representative - Liberty NationalCrafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
Part-Time Customer Experience Representative
Customer Service Agent Job 24 miles from Syracuse
We are seeking a Part-Time Customer Experience Representative who enjoys finding creative solutions to customers' inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal. Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience.
Many team members have defined their own niche at B-Stock while still maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them for these efforts. The role reports to the Customer Experience Supervisor.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Deliver a personalized, positive customer experience through various forms of contact
Inbound telephone support
Web-based chat support
Email Support
Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
Advocate on behalf of the customers internally by proactively identifying areas of opportunity
Assist customers with account creation and troubleshooting
Communicate with customers and third-party suppliers ensuring a smooth transaction process
With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
Complete ongoing and one-time projects to the benefit of customers and internal teams
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
High School Diploma/GED Certificate
Positive attitude, hard-working, flexible with changing priorities, and eager to learn
Excellent written and verbal English, reading comprehension, and judgment skills
Ability to come up with meaningful solutions, even if that means thinking outside the box
High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
Love technology
Think personalized responses are the bomb (even when using a canned/macro)
Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals"
PREFERRED QUALIFICATIONS
1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
Knowledge of Salesforce or similar customer service programs
Online auction or e-commerce experience is very helpful
Second language skill at a professional proficiency level (Spanish or French)
Typing speed of 35 WPM
SCHEDULES AVAILABLE:
Please note, that this is a part-time position, 20 hours a week. The schedule will be Monday-Friday. The successful candidates will work one of the shifts detailed below:
11:00 AM - 3:00 PM MT (M-F)
2:00 PM - 6:00 PM MT (M-F)
9:00 AM - 1:00 PM MT (M-F)
The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
Competitive compensation packages including bonus
Telecommuting and remote work options
Team off-sites, social events, annual company events, and frequent extracurricular activities
Unlimited snacks and drinks
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
Customer Service Agent
Customer Service Agent Job 40 miles from Syracuse
Customer Service Agents primarily take inbound calls and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases. Customer Service Agents provide support as necessary to both the customer and retailer in various stages during the lease servicing process.
Position Functions
Perform inbound and outbound calls with any applicable party
Process ACH and credit card payments
Manage lease payment schedules
Data Entry when needed
Coordinate with other departments to best meet the customer's needs
Provide outstanding, caring customer support to all customers
Compensation
Starting pay ranges from $14-$16/hour, depending on qualifications and experience.
Benefits
Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience:
A beautiful office located right off I-15
Wonderful opportunities for movement (because we're growing so fast!)
Department snacks and treats
Employee referral bonus program
Casual dress code policy
After 60 days you'll have access to:
Medical insurance
Dental plans
Vision plans
Supplemental insurance (long-term/short-term disability, life insurance, etc.)
Health Savings Account (HSA) with Company Match
Company paid holidays
Paid time off (PTO)
After 90 days, you will have access to:
401(k) plan
Tuition reimbursement for STEM, Accounting, or Finance majors
Daycare reimbursement
Requirements
Experience Preferred: 1 year of Customer Service in a Contact/Call Center
Fluent in English (Bilingual - English and Spanish Speaking candidates are encouraged to apply)
Proficient with a 10 key
Excellent phone etiquette and demonstrated customer service skills
Reliable - great attendance & time management
Type 40 WPM to 60 WPM preferred
Computer savvy
Team cooperation and coordination to reach department goals
Basic mathematical knowledge of percentages and payment processes
Ability to perform efficiently and friendly in a fast-paced environment
Strong oral and written communication skills
Effective listening skills with the ability to act on what is learned
Scheduling
Full-time positions are available now. The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month.
COVID-19 Update:
Interviews will be conducted over the phone. However, a week long in-person training will be required. You are expected to work in-office and it's not guaranteed that you will be able to work remotely.
Customer Service Agent (Fintech) - Salt Lake City
Customer Service Agent Job 24 miles from Syracuse
About Raisin US Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.
Raisin US, belonging to this family is a “start up within a startup”! It provides a unique opportunity to those looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivaled development opportunities.
We offer industry leading benefits, making Raisin US an even great place to work!
Why Join Raisin?
Impact: Your work directly contributes to our customers' financial well-being.
Growth: We're in an exciting phase of rapid growth and scaling, offering you opportunities to grow with us.
Culture: A supportive and innovative team that values collaboration and new ideas.
Benefits: Hybrid work, 28 Vacation Days and 13 Holidays, Parental leave, up to 5% 401K match, generous Employee Development Budget, Comprehensive Health and Wellness Benefits, among many other great benefits.
Team Our international hybrid team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the U.S. business grows and more opportunities become available. Your Responsibilities
Becoming an expert: Dive into our platform, business model, and systems to provide best-in-class support.
Engaging with customers: Answer customer questions across voice and digital channels with professionalism and care.
Supporting banking functions: Assist with tasks related to our platform's deposit and payment services.
Collaborating for success: Work with teams across the company to solve challenges creatively and contribute to meaningful projects, this is a hybrid role requiring coming to our Lehi office 3 days per week.
Your Profile
Interest in Financial Services or FinTech: You're curious about the industry and excited to build your knowledge.
Customer-first mentality: A genuine passion for helping others and providing outstanding service.
Strong communication skills: You can explain solutions clearly and calmly to a wide range of customers.
Language skills: You speak English fluently. Spanish speaking is a plus.
Problem-solving mindset: You're resourceful, think on your feet, and enjoy finding creative solutions.
Attention to detail: You can manage multiple tasks and ensure accuracy in every interaction.
Tech-savvy: Comfortable using digital tools and willing to learn new systems.
Team player: You thrive in a collaborative environment and enjoy working with others to achieve goals.
No prior experience in financial services is required-we'll provide training to help you succeed. However, familiarity with deposit products, payments, or banking is a plus.
Join our mission, join our team - and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.
As part of our US team, you will benefit from:
Flexible working hours and 28 days of paid time off plus 13 holidays.
Personal development budget of $2,200 and 4 full training days per year.
Parental Leave: Up to 14 weeks of paid parental leave at 100% of your salary
Access to Babbel for continuous learning.
Company 401k contribution of 5%.
Healthcare coverage contribution, including up to 100% of dental and vision insurance.
Regular team events and yearly Summer and Winter Party.
About us
Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.
Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.
Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries
We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
In total, we have 7 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.
We also think it's important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Customer Experience Specialist
Customer Service Agent Job In Syracuse, UT
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits (dependent on the franchise owner):
Competitive pay based on experience and with possible opportunities for bonuses!
Paid training!
Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours.
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
Setting up and breaking down the pool deck area before and after each shift.
Checking water chemistry and temperature prior to swim lessons.
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child's progress, or about the program.
Assist swim instructors and managers when needed during swim lessons.
Post media content and monitor social media platforms.
Minimum Qualifications:
Excellent interpersonal communication and organizational skills.
Have a responsible and professional demeanor.
Preferred Qualifications:
1+ years of customer service experience.
Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
About Us:
"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”. Compensation: $13.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Customer Service Agent
Customer Service Agent Job 24 miles from Syracuse
HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential!
We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations.
What You'll Do :
Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
Answer customer questions and provide assistance based on each customer's needs and requests
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
Answer telephone in a friendly, helpful manner.
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition;
Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays.
You are :
Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks
You understand the impact of a results-driven, highly successful sales team
Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team
Preferred Experience & Qualifications :
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be able to understand, read, write, and speak English.
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Comp, Perks & Benefits
We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired, you can expect;
Competitive Pay
Medical/Dental/Vision Coverage,
401K
Life Insurance
Paid Time Off
*All new hires must pass a pre-employment background check and drug test.
Job Type: Full-time
Salary: $10.00 /hour
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Required license or certification:
Driver's License
Call Center Representative
Customer Service Agent Job 37 miles from Syracuse
Job Title: Call Center Representative
Pay Rate: $22.00/hr [Weekly Pay]
Shift Timings: 06:00 AM to 07:00 PM [Monday to Sunday]
Contract Duration: 06 Months [Temp-To-Hire]
Interview Type: Onsite
Job Description:
Call center representatives handle incoming phone calls regarding various service inquiries on company accounts.
Responding with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial related inquiries.
The individual will be highly professional, career driven, and committed to delivering world-class service.
The individual will contribute in a fast paced, team-oriented environment.
The individual will have the aptitude to multi-task and adjust quickly to change in a busy financial service center.
Customer Service Representative
Customer Service Agent Job 37 miles from Syracuse
Our client - a Fortune 100 investment firm in South Jordan, UT - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately!
Duration: 6 months - 12 months (hybrid after 6 months)
Pay range: $19.17 /hour - $21.99 /hour
Position: Customer Support/Account Representative
Responsibilities:
Engage with internal clients through both inbound and outbound phone calls.
Provide initial and ongoing support during account opening and throughout the account lifecycle.
Deliver exceptional service to internal clients.
Establish relationships with internal clients and provide solutions adhering to internal policies and procedures.
Address issues promptly and effectively.
Maintain success in a changing environment.
Required Skills:
Willingness to work in a phone-based internal client interaction environment.
Strong verbal and written communication skills with individuals at all levels, internally and externally.
Demonstrate confidence when providing solutions to internal clients.
Exceptional critical thinking skills.
Problem-solving ability, personal accountability, ownership, and professionalism.
Quick learner with the ability to apply knowledge.
Application of concepts to real-life situations.
Teamwork and ability to work independently.
Proficiency in MS Office tools including Outlook, Excel, Word, and PowerPoint.
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Customer Service Enrollment Specialist
Customer Service Agent Job 36 miles from Syracuse
Benefits Representative - Liberty NationalCrafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
Customer Service Representative
Customer Service Agent Job 37 miles from Syracuse
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Preferred Skill:
College Degree
Previous contact center experience
Position Description:
Handle incoming phone calls regarding various service inquiries.
Respond with a high degree of accuracy and efficiency while meeting department performance metrics.
Support functional areas including cash management products and services, online (client website) and mobile app support, and general account or financial-related inquiries.
Maintain a high level of professionalism, career-driven attitude, and commitment to World-Class Service.
Contribute in a fast-paced, team-oriented environment.
Demonstrate the ability to multi-task and adjust quickly to changes in a busy service center.