Customer Service Agent Jobs in Sun Valley, NV

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. **EDUCATION** **Required** + High School Diploma or GED **Substitutions** + None **Preferred** + None **EXPERIENCE** **Required** + 6 months of Customer Service in a customer facing role **Preferred** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None **SKILLS** + Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. + Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. + Ability to take direction and to navigate through multiple systems simultaneously. + Ability to maintain composure under stressful and fast-paced conditions. + Strong written and verbal communication skills + Ability to communicate complex information in a simple, customer facing way **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Constantly Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $19.01 **Pay Range Maximum:** $23.72 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J261028

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We're helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures - everything from dream home renovations and debt consolidation to small business formation. In seven years, we've become the country's #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we're a “unicorn” - a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us! Wealthfront Career-Launching Company Figure Series D Announcement About the Role We are looking for customer service teammates to join a growing segment of our company. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our prospects and customers. Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. What You'll Do Be the first point of contact and advocate for our customers Handle customer inquiries via omni-channel communication (phone, chat and email) and process applications with exceptional customer service - and ideally leading to improved brand recognition, loyalty, and referrals Educate customers on Figure and our products with knowledge and enthusiasm Gather and share key insights that assist in improving Figure's products, services, and customer experience generally Provide technical support and troubleshooting with patience - whether it's a glitch or a customer needing help navigating our digital processes Conduct video notary sessions with attention to detail and professionalism; maintain thorough follow up with stakeholders as needed (once licensed as e-notary - see section below) Participate in company sponsored training and licensing programs to expand your skillset and the team's overall capabilities Contribute to an exciting and vibrant office environment and team dynamic What We Look For 1+ years in a customer facing role BA/BS from an accredited university (preferred) Proven background in being a dependable and reliable team player Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to become a licensed e-notary including passing the Figure and state required background check Successfully complete the required compliance trainings A positive and problem-solving approach to customer service Ability to instill trust and rapport with prospects and customers Process-driven organizational skills A quick and flexible learning style, comfortable with new technology platforms How We Operate This is a full time role based on a 40-hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first. Hours of operation are M-F 6am-9pm Pacific and Sat-Sun 6am-5pm Pacific. Salary Compensation Range: $22/hr, with an additional compensation of $24/hr for hours worked between 6pm - 9pm pst Monthly Bonus: Can range anywhere from $0 - $1,300/month. Average bonus earned is $570/month Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-SB1 #LI-Hybrid

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. • Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business. • Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor Qualifications Qualifications: • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer. Pay: $25/hr

**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire a Customer Success Specialist. In this entry-level position, the CSS will serve as the primary point of contact supporting customers and is responsible for?ensuring customers have a great experience with the goal of retaining existing business and supporting expansion within their account portfolio. The ideal candidate has a positive attitude, a passion for solving customer needs, and practical communication skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a customer-centric culture within Wilson Language Training. **Essential Job Functions:** + Engage customers and resolve customer requests and complaints + Continually surprise and delight customers with a proactive, customer-centric attitude + Work with other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user adoption to drive renewals and expansion + Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle + Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS + Understand and display WLT-s values + Other duties as assigned **Minimum Requirements:** **Skills and Experience** + Passion for service + Patient and active listener + Knowledge of best practices in customer service and retention + Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance. + Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation. + Excellent communication and interpersonal skills + Experience in the field of education, school/district leadership, educational publishing/technology, preferred + Self-driven and proactive nature + High computer literacy and ability to quickly learn new software applications **Education or Certification:** + Bachelor's Degree or related work experience Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including: + Medical, dental, vision, and Life & Disability Insurance + 401k plan with partial employer match + Paid Time Off + Paid holidays + Tuition reimbursement + -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks. Anticipated Salary Range: $45,600 - $64,500. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com. We are looking for qualified Customer Service Agents. Inbound calls, no selling, hardworking, but casual atmosphere. Come join our team! You will support both business and consumer customers; providing a full range of customer services including but not limited to phone interactions, email and/or chat processing, while using multiple computer programs. This position reports to a Team Lead. Blackhawk Network offers a generous benefits package including 3 weeks' paid vacation in the first year of service. 6 Sick Days, 11 paid holidays. Medical, dental, vision, 401K, Flexible Spending, Short and Long-Term Disability offered as well as Life Insurance AND we make recognition and fun a priority! Responsibilities: Answer inbound calls/emails Handle customer problems and questions using multiple computer programs Create service tickets for issues Following up with customers within specified timeframes with resolutions/updates via outbound calls/email Work on special projects as needed You will assess customer's level of understanding; educate and influence customers to utilize available self-service support. Provide primary support by answering customer inquiries by researching policies and procedures, recommending self-help web sites, and guiding customers through steps used to arrive at solutions. Provide initial contact and support for customers dealing with sensitive and confidential information relating to prepaid and gift cards. Communication style includes accurate and grammatically correct support based on channel (phone, email, incident management). You will acquire job skills and learn company policies and procedures to complete routine tasks. Basic communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing. Ability to use sound judgment in responding to issues and concerns. Skills to analyze information with strong attention to detail. Qualifications: Customer service oriented, positive attitude Professional demeanor and courteous phone etiquette Good problem solving capabilities & written and verbal communications Self-motivated, ability to multi-task, detail oriented Ability to organize and prioritize time effectively Type 30 WPM; proficient in MS Office applications Must be able to work in a call center environment Work shifts range from 4am - 10pm PST, Sun - Sat including holidays Reliable means of transportation Background check and drug screen required. Drug screen does not screen for marijuana based on Nevada State Law. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia's ordinance on this topic by clicking this link: *************************************************************************************** #ZR

This position represents the front door of the organization to ensure health care is received timely with an exceptional customer experience. This position will act as a liaison, primarily a patient advocate, between Renown, Hometown Health, its customers, and community members by processing requests, complaints, concerns, providing education in utilizing the resources and services of the organization resulting in "first call resolution". The successful Customer Engagement Representative is responsible for going above and beyond to provide an excellent experience in a professional, expedient, and proficient manner. This position serves as the voice of the customer and will engage with peers, office staff, and leaders to resolve or escalate questions and concerns. This is a personally fulfilling role as it provides the opportunity to make a genuine difference in each life that is touched. Nature and Scope This position is responsible for working in a fast-paced environment using several modes of communication including face-to-face, video conferencing, telephone, chat, messaging, and email. Representative must be able to master systems and technology associated with the role and be comfortable working efficiently while multitasking. A representative must have excellent interpersonal skills to understand customer inquiries or complaints and manage through potential difficult conversations. Representative must maintain this level of service while working with complex situations and high volumes. Representatives will act as the voice of the customer, advocating on their behalf to ensure they receive best in class service by proactively identifying and escalating priority issues, de-escalating when appropriate, and going above and beyond to meet customer needs. They must be able to learn quickly so they can acquire the service and product knowledge to answer customers' questions accurately. Their work must be concise and accurate. They must have good knowledge of telephone and computer systems so they can use engagement center systems efficiently. This will be done in a consistently service-oriented manner to provide the highest level of satisfaction. The representative makes no medical necessity decisions. Representatives must aim to deal with customer's inquiries and requests on the first call and be willing to be flexible to meet the customers' needs. Concise and accurate documentation in systems of record are required using correct grammar and complete sentences. The Engagement Center remote shifts occur on a set schedule. Representatives are expected to be available for the entirety of their shift and work in a quiet private place that upholds HIPPA standards. Representative must be willing to work at the times needed to provide service to meet customer needs. Some positions include evening, night, weekend and holiday hours. Incumbent will provide a variety of services to customers. These can include, but are not limited to: * Provide excellent service utilizing basic knowledge of all services supported for Hometown and Renown Health. * Follow established standard policies and procedures to complete pertinent tasks, meet customer needs, and work for one call resolution. * Answering and routing of high volume of inbound/outbound interactions through multiple channels and computer software systems. Communicating with customers to resolve inquiries using various platforms. * Coordinating healthcare services including appointment scheduling, updating patient records, obtaining authorizations, communicating with care teams, arranging transportation, paging on-call physicians, escalating patient concerns, general compliant and grievance resolution, basic navigation of the healthcare system, providing technical support, and payment collection. * Provide appropriate responses to its customers and consumers regarding Plan benefits to include, but not limited to eligibility, benefit quoting, provider network, referral and authorization process, claims payment, as well as policies and procedures. * Work effectively with professionals across the health system including providers, social workers, case managers, nurses, medical assistants, patient access representatives, insurance companies, and other third parties. * Handle inquires related to compliance and regulatory auditing. Performs other duties as required as well as meets and exceeds performance goals to ensure all departmental & organizational goals are achieved. Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications Requirements - Required and/or Preferred Name Description Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. A college degree or equivalent experience is preferred by not required. Experience: Required to have strong customer services skills. Strongly preferred 1-2 years of experience in a position involving customer service, healthcare, or health insurance. Ability to speak Spanish desired. License(s): None Certification(s): None Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Ability to type average of 40 WPM. Experience with electronic medical record systems is a plus.

An outstanding, highly respected insurance brokerage, in Carson City is seeking a full-time producer in Property and Casualty, to replace a team member who is retiring. This position is a base plus commissions position. You will need a current Nevada Property & Casualty License. The right candidate will be responsible, energetic, honest and disciplined. A stable work history is a must. If you believe you have what it takes to join our team, please reply with your resume and a short summary about your professional background, and current state licenses. Qualifications You will: Help maintain current client flow Help walk in customers/ and work appointments Prospect to generate new business through leads and referrals Generate quotes Provide “white glove” customer service/ Maintain our high retention rates Conduct policy reviews and renew policies Process payments Cross-sell/ up-sell Growing agency relationships with new and current customers Base plus Commissions Performance bonuses Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a detail-oriented and highly organized CSR to manage and oversee accounts regarding our client's estate management. The ideal candidate will have extensive service experience and some knowledge of life insurance, legal considerations, and estate planning. This role is critical to ensuring that estates are effectively managed, and assets are maximized for our client's families. Key Responsibilities Client Relations: Serve as the primary point of contact for clients, addressing their needs, providing updates, and ensuring that all matters related to the estate are handled efficiently. Product Knowledge: Stay up-to-date on the full range of life insurance products (e.g., term life, whole life, universal life) and the benefits of each, enabling you to recommend the best options for clients. Policy Customization: Analyze clients' financial goals and offer life insurance solutions that meet their long-term needs, including coverage options, premium structures, and riders. Follow-Up & Relationship Building: Maintain regular contact with clients, ensuring they are satisfied with their policies and addressing any questions or concerns. Document Management: Prepare, review, and manage all documentation related to estate transactions, including wills, deeds, and tax forms. Administrative Duties: Prepare and submit accurate paperwork for insurance policy applications, ensuring that all documents are compliant with legal and regulatory standards. Claims Assistance: Assist clients with the claims process when necessary, ensuring a smooth and timely experience. Qualifications High school diploma or equivalent (required). Bachelor's degree in business, finance, or related field (preferred). Ability to work independently and manage your schedule effectively. Strong organizational skills and attention to detail. Ability to build rapport with clients and establish trust-based relationships. Comfortable working in a target-driven environment and achieving sales goals.. Excellent communication, interpersonal, and problem-solving skills. High attention to detail and strong organizational abilities. Ability to manage multiple tasks and priorities in a fast-paced environment. Preferred Skills Experience in the life insurance industry or financial planning. Bilingual or multilingual abilities (a plus). Knowledge of digital marketing and lead generation tools. Benefits Health insurance reimbursement. Residual income account. Flexible schedule. Ongoing training and professional development opportunities. Performance-based incentives and bonuses.

About Us: Welcome to Signal Tru Brand - where passion meets purpose, and creativity reigns supreme! We're not your average PR and branding agency. We're a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Job Description The Call Center Representative will serve as the voice of Signal TruBrand, providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls, answering inquiries, resolving issues, and relaying information about our clients' brands and services. Key Responsibilities Handle inbound and outbound calls from customers promptly and efficiently. Provide accurate information and assistance regarding products and services. Resolve customer complaints and issues professionally and empathetically. Document customer interactions and maintain detailed records in the system. Follow up with customers to ensure their issues are fully resolved. Collaborate with team members to improve processes and customer service. Qualifications High school diploma or equivalent Excellent verbal communication skills and a friendly, professional phone manner. Strong listening skills and the ability to empathize with customer needs. Proficiency in data entry and experience with CRM systems. Ability to multitask, prioritize, and manage time effectively. Additional Information Benefits: Competitive salary and performance-based incentives. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Professional development opportunities and a supportive work environment.

Bargaining Unit: EA Rate of Pay: $28.46/hour + DOE Performs tasks that ensure scheduling and pre-visit/procedure readiness is achieved so that the office or department providing the service has minimal non-clinical work to perform on the day of service. Access Center tasks include: Scheduling Pre-registration E-verifying Determining and collecting the patient's out-of-pocket expenses (co-pays, deductibles, etc) Signing patients up for self-service options Authorizations Essential Duties and Responsibilities Schedules appointments for complex service lines such as Diagnostic Imaging, Physical Therapy, Physician offices and Surgical Services. Communicates regularly with patients, families, care-givers, providers, clinical and non-clinical staff as necessary for the completion of scheduling and pre-visit readiness. Follows up with patients, clinical and non-clinical staff regarding requests for additional information (accurate orders, prior imaging, History and Physicals (H&P's), reports, etc.) or previsit tests, labs, pathology, etc. Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Determines timely resolutions for complaints based on guidelines, resolving issues in the moment when able. Acts as liaison to patient and communicates resolution and/or next steps to patient directly. Works to de-escalate situations involving patient complaints while maintaining a professional attitude. Provides training for team members and communicates clear instructions and expectations for process outcomes. Listens to team member's feedback. Monitors department production for quality and to assure processes are progressing to assure accurate and timely outcomes for patient needs. Maintains scheduling reports and updates management of weekly progress. Distributes reports and registration audits to appropriate personnel. Confirms medical necessity of ordered procedure(s). Prioritizes tasks and follows work through to completion. Serves as a point of escalation for scheduling questions for radiology, surgery, etc. Serves as backup for scheduling patient appointments or procedures. Serves as backup for authorizing patient appointments or procedures. Works collaboratively with Health Information Management (HIM) on subpoenas and report requests. Articulates information in a manner that patients, guarantors, and family members understand. Key contributor to patient satisfaction initiatives by participating in process improvement activities as well as providing a high-quality contact experience for the patient with every interaction. Navigates multiple computer applications and interprets financial and insurance information. Performs to department productivity and accuracy expectations. Maintains and updates knowledge regarding all types of insurance and healthcare coverage, utilizing reference materials provided. Demonstrates System Values in performance and behavior. Complies with System policies and procedures. Become credentialed in Cadence within 6 months of hire Train Cadence classes for the health system. Other duties as may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities No supervisory responsibilities. Minimum Education/Experience No educational requirement and 1-2 years relevant experience Required Licenses/Certifications National Association of Healthcare Access (NAHAM): Certified Healthcare Access Associate (CHAA) - Upon hire Other Experience/Qualifications Experience in patient registration, scheduling, and/or hospital patient accounting office preferred. Strong customer service and complaint resolution experience preferred. Medical terminology and insurance billing knowledge preferred. Communicates expectations, assignments and responsibilities clearly and professionally. Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation. Excellent customer service skills. Self-motivated and goal oriented with the ability to multi-task. Team oriented. Positive, open-minded, and focused on continuous improvement. Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy. Analytical and problem-solving skills. #LI-OnSite

Under the general direction of the Station Manager and Area Manager, the Customer Service Representative (“CSR”) assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for cash register operations, store and merchandise maintenance, and maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options. Responsibilities and Duties: Customer Service Duties Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to H&S, or Welcome to Chevron”) Represent the company in a professional manner at all times Consistently maintain a professional, courteous attitude when dealing with customers Manage the customer's checkout procedures when they purchase products Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction Offer current promotional items to all customers Offer credit card application and information to all customers. Cash Register Duties Accurately operate the cash register (Point of Sale -POS system), processing all customer cash, debit, and credit transactions and balancing the cash drawer at end of shift. Issue receipts to customers for products bought, make necessary refunds, credits or change to customers Perform simple math calculations. Make sure all money is dropped in the safe according to company policy and procedures. Visual Communications Stock and maintain all shelves, store displays and coolers to ensure they are visually appealing to customers Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness Ensure that all prices are displayed correctly for each product Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager Keep the food and beverage area clean, neat, and well stocked with all necessary items Food and Beverage Handling Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages. Maintenance/Cleanliness/Safety Duties Maintain and clean the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser, spill buckets, etc.). Remove and dispose of trash and debris outside/inside. Sweep and mop store floors and other cleaning duties, as necessary. Clean station restrooms. Understand and comply with training on the Emergency Shutoff Locations at each location, both outside and inside, and the procedures for alarms Miscellaneous Follow Shift Duties schedule for correlating shift. Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol). Understand how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.) Perform all other duties assigned. Skill Set The candidate must be able to work any shift, Sunday - Saturday to support the company's business needs. He/she/they must be able to effectively communicate. The candidate should demonstrate effective verbal communication skills and have excellent follow through. Candidate should be self-motivated but with the ability to follow directions. Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register and interacting with staff and clientele. Knowledge/Experience: High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. CPR and first aid training is a plus. Adaptability, multi-tasking and sound decision-making abilities are required and essential to the success of this role. Computer proficiency is also required. Software, Tools and Equipment: You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning. Other Requirements: As a team member you will represent H&S Energy. While you are on the job, H&S Energy expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to the H&S Appearance & Image Guide for additional information. Physical Demands and Work Environment Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather. The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable qualified applicants with disabilities to participate in the application process, to be considered for the job and to perform the essential functions of the job, unless the reasonable accommodation requested would cause an “undue hardship” to the employer, as that term is defined under applicable law. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel #CSR

work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization Recommend potential products or services to management by collecting patient information and analyzing customer needs Actively participate in the training of new customer service and sales personnel #CSR

The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Wage: $16.50 hourly Qualifications: Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: * Up to 40% off any standard Hertz Rental * Medical, Dental & Vision plan options * Retirement programs, including 401(k) employer matching * Paid Parental Leave & Adoption Assistance * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Tessco is seeking a Customer Service Representative to join our team! Our Customer Service Representatives are trained to provide support for our customers, learn our products and get to know our industry. This position is part of a supportive team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges. Responsibilities: Promptly answer customer calls and Tessco.com Live Chats in a friendly and professional manner Provide an exceptional customer experience on each call or interaction Process Salesforce.com pre and post-sale cases Provide Tessco.com support to customers Convert inquiries into orders while promoting Tessco's value proposition in all customer correspondence Process quotes and orders accurately and timely following Tessco's Standard Operating Procedures Collaborate effectively with our cross-functional teams to address customer needs Mentor new team members for smooth and efficient onboarding Respond to, qualify & set up prospective customers in Salesforce.com Assist with projects as outlined by your Leader Qualifications: Professional and pleasant phone demeanor Proficient in building rapport quickly with customers Excellent verbal and written communication skills Demonstrated customer service abilities Strong attention to detail and good follow up skills Ability to multi-task and respond to rapid change Bachelor's degree in business or related field or equivalent documented experience and skills Prior sales support experience preferred TESSCO is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state, or local law.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Do you want to be part of a fast-growing transportation company in the Northern Nevada market? My Ride to Work is hiring Temp Customer Service Reps! The ideal person for this job likes building relationships, is energetic and has excellent customer service skills, keeps safety top of mind, and a professional demeanor. This job will be temporary with a chance to convert into a permanent hire. We offer a great place to work and a dedicated team! Job description (Cont'd): Requires redirecting traffic in congested area. Will assist passenger loading, off loading and seating arrangements as required. While performing the duties of this job: · Work is performed while standing, sitting and/or walking. · Requires the ability to communicate effectively using speech, vision and hearing. ·Will be exposed to extreme weather conditions for short periods of time (rain, snow, heat, etc.) · Obey all traffic rules and regulations Qualifications & Skills: Conflict Resolution Maintain positive relationships with Team members and Passengers Customer service interpersonal skills Quality focus Problem solving Documentation skills Phone skills Listening Analyzing information Multi-tasking About Us: We are an outsource of transportation services and a close-knit team dedicated to getting our passengers to their destination in a safe, reliable and comfortable transportation option. We partner with companies to understand your objectives and create transportation solutions that support your specific workforce needs... ultimately, My Ride to Work creates value for your brand. We are an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer. Education/Experience Requirements: High School Diploma or GED Minimum one year of customer service Job Types: Full-time, Temporary - Permanent Pay: $16.00 per hour Job Type: Full-time COVID-19 considerations: Please note that you will be required to wear a mask and gloves at all time. We are taking every precaution to keep yourself and everyone around us safe.

Duties/Responsibilities: Coordinates travel for patrons to off-site events and activities. Ability to communicate effectively with guests, team members and management, both verbally and in writing. Ability to multi-task in a fast paced environment required. Ability to maintain a positive and professional demeanor under stressful situations. Assists the department as necessary to encourage a prosperous and friendly work environment. Establishes and maintains relationships with VIP Guests. Full Time Benefits Include: Medical, Dental, Vision, 401K, Vacation Time, Sick Days, Personal Days.

Domino's began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what's possible at Domino's. We are a company built on innovative solutions and a belief that we are never done getting better. We embrace change and the potential it unlocks for everyone. We focus on developing an inclusive culture with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work daily. Our workforce's diversity helps make us an enduring brand where we can grow and thrive together. Job Description We are looking for Customer Service Representatives with hustle, personality, and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, and providing outstanding customer service. Greeting customers and taking orders with a smile! Operating the cash register and collecting payments from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance with Domino's grooming standards. Qualifications A fun and friendly person who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Additional Information All your information will be kept confidential according to EEO guidelines.