Customer Service Agent Jobs in Plymouth, MA

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer. What we can offer you Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. What you will do Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling. Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.). Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets. Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experience. Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media. Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales. Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor. Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme. Perform store opening and closing procedures, including accessing alarm system and settling the registers Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Skills You Will Need Product knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices. Communication: Comfortable communicating with customers virtually, via phone, and in person. Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events. Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders. Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources. Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Collaboration: Partnership with the total team to drive sales and deliver the customer experience Who you are Flexible availability, including days, evenings, weekends and holidays. Ability to effectively communicate and present information to customers, peers, and all levels of management. Resourceful and able to adapt quickly to changing priorities. At least 2 years of selling or customer experience preferred. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision. Lifting and moving items weighing up to 30 lbs. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macys JOBS.com.

Our client a fortune 500 company has an interesting On-site Contract to hire opportunity for you as an Entry-Level Customer Representative Duration: 6+ months with the right to hire Only GC or US Citizen (Direct Candidates ONLY & No Agencies Please!) Rate: $20-$25/hr. On conversion would be $50K 8:30- 5:00 are the hours Location: Rumford, Rhode Island (On-site 5 days a week) We are seeking a motivated and detail-oriented Entry-Level Customer Representative to support our sales team. This role involves handling phone calls, responding to emails, and addressing client needs in a timely and professional manner. The ideal candidate must be able to multitask effectively, maintain strong communication skills, and provide excellent customer service. Responsibilities: • Assist sales representatives by managing client inquiries and follow-ups. • Handle incoming calls and emails, providing accurate and timely responses. • Maintain customer records and update internal databases. • Coordinate with internal teams to ensure seamless service delivery. • Support order processing and resolve customer concerns as needed. Qualifications: • Strong communication and interpersonal skills. • Ability to multitask and prioritize tasks efficiently. • Detail-oriented with strong organizational skills. • Proficiency in Microsoft Office and CRM systems is a plus. This position offers opportunities for growth and advancement within the company. #LI-ND1

About • Day-1 Medical, Dental, Vision Benefits for eligible colleagues • Competitive Pay • Paid Time Off • Flexible Holiday Time-Off & Flexible Scheduling • Instant access to earned wages with PayActiv • Enhanced benefits: pet, home & auto insurance & more • 401(k) plan options available • Bonus earning opportunities • Growth potential opportunities • Employee Discount at Bloomingdale's & Macy's Stores Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview The B-Helpful Professional is highly energetic and engaged, serving as a “go to” resource for our customers and associates throughout the store. To deliver our mission statement to be like no other store in the world, our B-Helpful Professional possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. The B-Helpful Professional manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their Buy Online Pick-up in Store orders (BOPS), processing easy returns, providing tourism information and facilitating the booking of appointments for various in store services. Essential Functions Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction Embrace and be proficient with technology • Participate in the merchandising and operational requirements of the role Competencies High School Diploma or equivalent required. No experience required. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities. Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Physical Requirements Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling, stooping and color vision. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdales JOBS.com.

The Banking Call Center Representative is responsible for handling inbound and outbound customer calls, assisting clients with banking transactions, resolving inquiries, and providing information about products and services. This role requires excellent communication skills, attention to detail, and a commitment to delivering top-notch customer service. Key Responsibilities: ✅ Customer Support & Assistance Answer incoming customer calls promptly and professionally. Provide account information, process transactions, and assist with online banking issues. Address and resolve customer complaints, escalating complex cases as needed. Educate customers on banking products, services, and promotions. ✅ Technical Support & Problem Resolution Troubleshoot online banking, mobile app, and ATM-related issues. Guide customers through password resets and security measures. Qualifications & Skills: High school diploma or equivalent. Prior experience in customer service or call center environment preferred. Strong verbal and written communication skills. Ability to multitask and work in a fast-paced environment. Problem-solving skills and attention to detail. Ability to maintain professionalism and confidentiality. #43583

LaSalle Network has partnered with our client in their search for an Associate Service Center Agent. In this role, you will act as first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. This position will be hybrid in Quincy, MA. The Associate Service Center Agent records all interactions in the case management system, resolves, records resolution and closes case. You then forward all interactions requiring research or more in-depth analysis/response to subject matter experts. This role requires the use of all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Join our client's team and work toward continuous improvement and skills building. Associate Service Center Agent Responsibilities: Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service Recognize when escalation to a subject matter expert or to the Supervisor is necessary Record the details of each call or self-ticket. Maintain confidentiality of all information Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives Participate in ongoing training to improve expertise, customer service skills and productivity Processes routine insurance premiums Assist as needed with projects (processing mail, term folders, etc.) Associate Service Center Agent Requirements: High school diploma and 2+ years of experience working in an office environment Experience in delivery of customer service Basic computer knowledge Experience in HR and payroll processes and procedures a plus Experience in a customer service call center preferable Intermediate MS Office skills preferred Excellent listening and telephone skills Ability to ask relevant questions, clarify incomplete information and summarize key points Good data entry skills with a high attention to detail to provide accurate information Able to manage multiple priorities on an ongoing basis If you are interested in this opportunity and meet the qualifications, please apply today! Thank you, Kelci Benton Senior Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ******************************************************************************************************** LNVPJK

My client, an established and growing family-owned Insurance Firm in Boston, is seeking an experienced Customer Service Representative. The ideal candidate will have at least 1 year of experience as a CSR for Personal Lines Insurance clients and be able to commute to Boston, 5 days onsite (free onsite parking and public transportation accessible!). Position Highlights: Providing customer service support to Personal Lines clients Advising appropriate coverages, preparing quotes, and providing underwriting requirements Communicating effectively with clients to ensure full understanding of coverage options and policy limitations Reviewing monthly reports and ensuring policies are renewed on time Processing personal lines endorsements and ensuring policy changes are made accurately and on a timely basis Coordinating claims, working directly with clients and insurance carriers to ensure accurate resolution of claims Obtaining an in depth understanding of various insurance carriers' policies and processes and developing rapport with company underwriters Assisting with various projects and assignments as needed Qualifications: Minimum 1 year of CSR experience specifically in Personal Lines Insurance (Auto, Homeowners, Casualty, Jewelry, Marine, etc.) Outstanding written and verbal communication skills and strong attention to detail Ability to work independently with minimal direction as well as collaboratively Strong computer skills and proficiency with software systems including Microsoft Office, Special Agent, and Singlepoint Rating Software Ability to build relationships and emphasize clients' needs Bilingual (English/Spanish) preferred but not required What's in it for you: Competitive compensation and benefits Retirement plan with company contribution Supportive leadership Training, development, and growth opportunities **Full Job Description to be shared prior to an interview with my client **To be considered, please apply or email along with a copy of your resume to creid@monumentstaffing.net

Customer Service Representative - Contract - Warwick, RI - $20/hr. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Customer Service Representative in Warwick, RI. Responsibilities Communicate with customers via telephone using strong communication skills. Active listening, and empathy. Drive solutions that best meet the customer's needs. Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Support special product and/or service campaigns as needed, or as requested by the customer. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Skills & Requirements Willing to go onsite for training Able to commute to the Warwick, RI office after training for monthly events, meetings, and trainings 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. High School diploma, GED, some college experience, trade, or professional certification. A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

Are you passionate about investments and client service? Our client, managing over $9 billion in client assets, is seeking a Client Services Representative to join their dynamic team. In this role, you'll collaborate with portfolio managers to deliver exceptional service, craft tailored client presentations, support trading activities, and contribute to wealth strategies for generations of families. Every day is different, offering opportunities to solve complex problems and make a real impact. What You'll Need: Bachelor's degree with 2-5 years in investments or financial services Strong analytical, organizational, and communication skills Proficiency in Microsoft Excel & PowerPoint Interest in financial planning, investments, and client engagement We offer a collaborative environment where your ideas matter. Ready to elevate your career? Apply now and help shape the future of wealth management. Email: **************************** Tags: Client Services Representative, Analyst, Portfolio manager, investments, wealth management, finance, financial services

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Link to Career website: Career Website British Airways As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Customer Experience Agent Are you passionate about delivering world-class customer service? Do you thrive in a dynamic, fast-paced environment? British Airways is seeking outstanding individuals to join our team as Customer Experience Agents at our Worldwide Airports across the United States, Canada, South America, Bermuda & Mexico! As the face of British Airways, you'll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection. What You'll Do Greet and offer personalised service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey. Assist passengers with check-in, boarding, connecting and arrival processes. Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service. Where required, basic ticketing, documentation and baggage handling with the occasional lifting of bags up to 70 lbs. Operation of the loading bridges and driving of company vehicles assigned to Customer Services is required for anyone holding a valid driver's license Support our premium customers with tailored, high-end service both at check-in and our award winning business and first class lounges Facilitate safe, secure, and punctual departures Collaborate with team members to ensure seamless operations and customer satisfaction Adapt quickly to changing situations, always maintaining a positive and proactive demeanour What You'll Bring to British Airways A passion for hospitality and an enthusiasm for creating exceptional customer experiences Strong communication skills and the ability to engage confidently with a diverse range of customers Maintain composure and adaptability, even in difficult or fast-paced situations. Flexibility to work shifts covering 24/7 operations, Pride in your personal appearance and a dedication to upholding British Airways' high standards Comfortable using various computer systems and applications A proactive approach to problem-solving and decision-making Able to work optimally both independently and as part of a team Your Experience Experience in a hospitality or customer service role is desirable Proficiency in spoken and written English (additional languages are a bonus!) Aged 18 or over at the time of application, with the unrestricted right to live and work in the specific country of employment. (USA/CANADA/BRAZIL/ARGENTINA/ BERMUDA/MEXICO) Must be able to obtain Security clearance, which includes cleared drug screen, criminal history and/or fingerprinting British Airways supports a drug and alcohol-free work environment Safety is paramount in the aviation industry. British Airways is committed to protect the health and safety of its employees and the traveling public by ensuring that colleagues on duty are drug and alcohol free. Therefore, reporting for work or working while impaired by, or under the influence of alcohol, controlled substances, or any other drug (including inhalants) or possession on the work site of these substances or any other lawful drug (including inhalants), by any employee is expressly prohibited. Join us at British Airways, where your dedication to customer service will help us maintain our position as a leading global airline. Together, we'll create moments that matter for our customers and build lasting connections around the world! Ready to elevate your career? Apply now and become an integral part of the British Airways team!

We are seeking an experienced Customer Support Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service, problem-solving, and logistics coordination, preferably within the auto transportation industry. This role requires excellent communication skills, attention to detail, and the ability to manage multiple customer inquiries efficiently. Key Responsibilities Serve as the primary point of contact for customers, providing timely and professional support via phone, email, and live chat. Assist customers with booking, tracking, and resolving issues related to their vehicle shipments. Communicate with customers and collaborate with internal teams to ensure smooth transportation and deliveries. Resolve customer concerns with a proactive and solution-oriented approach. Maintain accurate records of customer interactions and transactions in the HubSpot, FreshWorks, Ring Central and CargoTel systems. Educate customers on service options and policies. Reduce escalations and work collaboratively with other departments to resolve complex cases. Qualifications & Skills 3+ years of experience in a customer support or logistics role, preferably in automobile transportation. Strong problem-solving skills and the ability to handle high-pressure situations. Excellent verbal and written communication skills. Proficiency in TMS, CRM software, customer support platforms, and Microsoft Office Suite. Ability to multitask, prioritize, and manage time effectively. Knowledge of auto transportation logistics and industry regulations is a plus. High attention to detail and organizational skills. A customer-first mindset with a focus on delivering an outstanding experience. Company Preowned Auto Logistics is a privately owned and operated national automotive carrier and broker located in Peabody, MA. They have been providing fast, safe, and reliable auto transportation with superior customer service for over 20 years. Their expertise in automotive transportation includes Seasonal Residents, Recreational Vehicles, Dealerships, Overseas/International shipments, as well as Private Party Shipping. Benefits Competitive Pay Paid time off Supplemental Health Insurance Positive Collaborative Work Environment Company outings Food truck Friday #customersupport #customerrelations #accountmanager

The Client Service Rep is an entry level position responsible for servicing and maintaining oversight of their assigned client relationships. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. The CSR will assist more senior team members with oversight of operational production, client accounts, client conversions, reporting and analyses to ensure high client satisfaction. Key Responsibilities: Work effectively with to support client requests, deliverables and issue resolution Effectively monitor and respond to client inquiries Assist in activities that support the measurement of Client Service Standards across the various products our client provides to our clients Provide filtering and escalation for client requests Utilize relevant internal technology solutions to effectively manage and escalate client inquiries Provide a timely response and solution to internal inquiries, escalating to Sr. Client Service Rep. as necessary Develop an in-depth working knowledge in one of the core functions of service delivery - i.e. fund accounting or custody. Relevant knowledge of the core functions includes: Education, Experience & Qualifications: BA or Equivalent Strong written, verbal and presentation skills Aptitude for numbers, accuracy and organization Ability to work accurately and quickly under pressure Creative problem-solving skills including the ability to identify, recommend and implement solutions Ability to learn and adapt to new technologies and systems Language skills commensurate with office location and client relationships supported Ability to work in a collaborative environment that requires collaboration with multiple teams

Stop Working At A Job That You Hate. Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career >> We Don’t Want To Be A Pit Stop In Your Career – We Want To Be The Last Job You’ll Ever Have (Because You Can’t Imagine Working Anywhere Else) << Every Day Is Amazing You show up early for your shift because you can’t wait to hang out with the other members of your team. (You’d NEVER do this at your old job but this is a tight-knit group and you love hanging out with them). You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know that growing in your own position ensures a career for life… and there’s a ton of prizes to be won. At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours. As you drive home, you reflect that this place is unlike any other job you’ve had before, and you can’t wait to get back to this team again tomorrow. Does this sound like a place you’d like to spend your day? If you’re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you. But… If you work at a job you can barely tolerate… If you work at a job that doesn’t respect you… If you work at a job that fills you with dread the night before And if you want to wake up in the morning because you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful, and even to make a lot of money… Then we want to talk to you. We’re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day. What’s So Different Here? Our target is simple: to become THE place that every hungry superstar WANTS to work where they can and will achieve “rock legend” status. Here are just a few of the reasons that our team members LOVE working here… Make more money: we pay more than most Your birthday is a paid day off Paid training Paid holidays and vacations (Paid time off starts after 90 days and grows from there) Paid Wellness Days Incentive programs (including vacation cruises!) Amazing 401(k) Benefits, including Medical/Dental/Vision and Life insurance Quarterly all-company breakfast meetings that the bosses cook for you! Paid uniform and uniform maintenance A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance) … And all the popcorn you can eat! We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we’re constantly expanding and creating amazing new opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all. Who Are We? We’re Addario’s. We started nearly 20 years ago – just two guys and a couple of vans doing plumbing and heating work. Over the years we built, expanded, and grew. Today we are market leaders who are DOMINATING the Massachusetts market with Plumbing, Heating, Cooling, Electric, Drain and Sewer, Generators and One-day Bath Solutions… and more. We’ve got over 40 staff, over 25 trucks on the road, and over 50,000 happy customers served. And we help others, too – we’re strong supporters of the communities we live in and serve. ... And it feels like we’re only getting started. We recently expanded further and, we’re adding more team members, and you should see the plan we have for growth beyond this! Are You A Fit? Never look for a job again because we’re not a pit stop in your career – we’re the last place you’ll ever work! If you’re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us… Along with the job-specific qualifications (below) here are the qualities we’re looking for in our perfect candidate: You work hard You love working with a team You’re tech savvy – you can diagnose a problem and make recommendations to fix it You love to serve others You love to challenge yourself and you want to learn, and even be cross-trained You understand the importance of serving others (your team members and our customers) You understand and are willing to follow our Core Values: Safety First For Our Family and Theirs – Think Twice, Act Once Delivering WOW Through Service – Exceeding Every Customer’s Expectations Demonstrate Highest Level of Integrity – Doing the Right Thing Even When No One is Watching Great Pl ace to Work – All for One and One for All As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status. *** We hire veterans! JOB DESCRIPTION Customer Service Expert Summary: Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When you encountered questions you couldn’t answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the Addario’s team. You’re already looking forward to tomorrow! Job Duties: Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can. Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy. Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them. Job Requirements: You’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately. You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it. You’re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts. Now Is Your Time To get started, click the “Apply” button now and send us your resume.

ViaCord, a Client Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. The value and benefits of stem cells found in umbilical cord blood are clear; cord blood collection saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke. Our Customer Service team is critical to the success of preserving the stem cells. They assist parents throughout the delivery process with any questions and also are responsible for ensuring the safe delivery of the stem cells to our laboratory facility. We are currently looking for enthusiastic people to join our growing team! This is a great opportunity for an individual to join an organization that provides growth opportunities for individuals looking to build a career in the biotech sector. Skills: Proven understanding of fundamental call center metrics and performance management techniques Must have strong interpersonal, customer service and phone skills Must be highly reliable and motivated to excel Ability to work with cross-functional departments; experience working with teams Ability to communicate effectively (both written & orally) Ability to handle multiple tasks with adherence to deadlines Superior planning, organizational, and time management skills to effectively allocate and manage resources Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus) No client or employee complaints against Rep for inappropriate behavior or handling of a situation Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders and shipments Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction Build and maintain customer relationships Assist clients and medical staff throughout the delivery life cycle of ViaCord's service Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing and shipping issues Assure quality, integrity and accuracy of client information (including review, processing, and database entry) Partner with CS Management to implement necessary call center changes as result of customer feedback Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims Handle escalated customer issues as needed. All applicable follow-up must be conducted within a timely manner Bilingual Spanish - Not required, but a really nice to have. Participate in Customer Service On-Call Program Notice - On-Call Program will not be required for contingent labor, however if the worker were to covert to FTE, then they will be required to participate. Education: Bachelor's degree and 0-2 years experience in customer service and/or contact center (consumer market) OR Associate degree and 2 years experience in customer service and/or contact center (consumer market) OR High school degree and 4 years experience in customer service and/or contact center (consumer market) Skills: Required CHANGE CONTROL CUSTOMER SERVICE TIME MANAGEMENT PHONE SKILLS ARTICULATE Additional BILLING DATABASE SHIPPING ROLLOUT CUSTOMER SERVICE TEAM RETAIL SALES SIEBEL OUTBOUND CALLS TYPING CALL CENTER METRICS BI-LINGUAL MICROSOFT OFFICE CUSTOMER SERVICE MANAGEMENT LABORATORY DATA ENTRY LIFE CYCLE QUEUE MANAGEMENT FILING CORRESPONDENCE COLLECTION MULTI LINE PHONE CUSTOMER SERVICE ORIENTED * Job details *

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. We are seeking a strategic and results-driven Director of Customer Growth to lead our team of consultative sellers focused exclusively on expanding our existing accounts. This leader will collaborate across the business, ensuring our customers achieve success with our solutions while driving revenue growth through upsells, and cross-sells. The ideal candidate will have a proven track record of growing revenue from existing customers, leading high-performing teams, and working closely with cross-functional partners such as Account Management, and Product. **Key Responsibilities:** + Lead, mentor, and collaborate with the team to develop and execute high-quality account plans and sales campaigns that drive both renewal and new business growth from existing customers. + Foster a high-performance culture by ensuring the team meets or exceeds defined quotas, working closely with cross-functional partners in Customer Success, Pre-Sales, Delivery, and Marketing to ensure alignment and shared success. + Collaborate with Account Management and technical leadership to create and implement growth strategies applicable across many customers and industries + Cultivate strong, long-term relationships with a diverse range of stakeholders within existing accounts, guiding the team in uncovering new value opportunities and aligning the company's solutions with evolving customer needs. + Participate actively in key client meetings, including kickoffs, major milestones, and opportunities where senior client decision-makers are present, empowering the team to showcase value and build trust. + Champion a strategic consultative sales approach, coaching the team on creating and delivering value that strengthens client relationships while enhancing the company's capabilities and market reputation. + Ensure the team maintains a deep understanding of the company's product offerings, and guide them in tailoring presentations to resonate with different customer segments and industries. + Drive team success in renewing and expanding existing customers, focusing on relationship-building and revenue growth, while instilling a customer-centric mindset. + Encourage consistent team activity and accountability, ensuring all actions are tracked and maintained in Salesforce.com, with a focus on data-driven decision-making. + Be prepared for travel (up to 30% globally) when needed to strengthen relationships and drive customer success. **Knowledge, Skills, and Abilities:** + **Education & Experience:** BA/BS degree or equivalent business experience with 7+ years in sales, account management, or customer success roles, including 3+ years in leadership, ideally within Financial Services and/or Banking verticals. + **Enterprise Sales Expertise:** 8+ years of enterprise software and/or solution sales experience, with a proven track record in selling analytics, AI, or data science solutions, particularly to Financial Services clients. + **Industry Knowledge:** Strong knowledge and experience in data science, analytics, and big data markets, preferably within a SaaS or technology environment. + **Consultative Selling:** Demonstrated success in managing and growing high-value accounts, with a strategic and tactical approach to solution selling. + **Customer-Centric Leadership:** Strong foundation in customer success, with a passion for driving customer value, retention, and satisfaction through cross-functional collaboration. + **Executive Communication & Presentation Skills:** Exceptional skills in presenting to both technical and executive audiences, translating complex information effectively, and leading conversations at all levels from individual contributors to C-suite executives. + **Leadership & Team Building:** Proven ability to lead, build, and motivate high-performing teams, fostering accountability and collaboration across departments. + **Strategic Thinking & Problem Solving:** Ability to develop long-term strategies while being detail-oriented in execution, with a strong focus on continuous improvement and decision-making. + **Entrepreneurial Mindset:** Motivated to drive growth in a rapidly evolving and entrepreneurial environment. + **Analytical & Data-Driven:** Strong analytical skills, using data to inform decisions, measure performance, and optimize strategies. **Compensation Statement** The U.S. annual on-target earnings (OTE) range for this full-time position is between $270,000 and $360,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education. The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more! **DataRobot Operating Principles:** + Wow Our Customers + Set High Standards + Be Better Than Yesterday + Be Rigorous + Assume Positive Intent + Have the Tough Conversations + Be Better Together + Debate, Decide, Commit + Deliver Results + Overcommunicate Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit. DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information. All applicant data submitted is handled in accordance with our Applicant Privacy Policy (*************************************************** . DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website (************************* and connect with us on LinkedIn (******************************************** . **_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._** **_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._** Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

The Committee for Public Counsel Services (CPCS) is the state agency in Massachusetts responsible for providing legal services to indigent persons in civil and criminal matters where the laws of the Commonwealth or the state or federal constitution mandate that counsel be provided. This includes representation in adult criminal, juvenile delinquency, youthful offender, child welfare/state intervention, mental health, guardianships, civil commitments, sexually dangerous person and sex offender registry cases, as well as related appeals and post-conviction matters. As part of its mission to provide holistic, client-centered representation, CPCS is looking to add to its Social Services Expert list. In many cases our attorneys hire Social Services Experts to work as part of their client's legal team. Social Services Experts can provide essential professional expertise that can improve the client's chances of successful litigation. The work produced by the Social Services Experts is considered the work product of the attorney and legal team. Please note that CPCS hires staff social workers who are employees of CPCS. This posting is specifically for private Social Services Experts who wish to be retained as independent contractors. DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of its clients by providing zealous advocacy, community-oriented defense, and excellent representation. In fulfilling its mission, CPCS is committed to fostering diversity at all levels of the agency. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. In striving always to achieve those goals, CPCS embraces diversity and inclusion as core values and is steadfast in our commitment to: (1) ensuring that CPCS management and staff members represent a broad range of human difference and experience; (2) providing a work climate that is respectful and that supports success; and (3) promoting the dignity and well-being of all staff members. CPCS's leadership is responsible for ensuring excellence, diversity, and inclusion. Our ability to achieve these goals depends on the efforts of all of us. Qualifications Qualifications * Masters level social workers (MSW), or a M.A./M.S./M.Ed. in a related field. * B.A. or B.S. in a related field and with relevant social service experience. * License preferred (LICSW, LCSW, LMHC, LADC1, LMFT), but not required. For more information about the social service vendor's role or the process to be approved to receive payments please email *************************** or click on this link: ************************************************************** The vendor application can be accessed at the following link: ***************************************************************************************************************** Please note your completed application package should be forwarded to ***************************************. Responsibilities Responsibilities The information that Social Services Experts acquire and develop for an attorney can be used at every stage of the legal process. Social Services Experts can be hired to provide services that fall within the CPCS guidelines, including but not limited to, the following: * Case consultation * Complete assessments/evaluations, * Aid-in-sentencing reports, * Review and assess the necessity of services (e.g., substance use treatment, counseling, anger management, etc.), * Provide assistance in accessing desired services, * Create post-release service plans, * Review case records and documentation EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Ted Waterman at ***************************

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization. We are currently searching for a Customer Service Agent in our Norwood, Massachusetts location. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries. We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more. Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must. The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.

Job Details What you will do Reporting within the Johnson Controls security business, directly to a Security Sales Manager, this role's main focus is to secure Planned Service Agreements with new and existing customers. This role serves as the subject matter expert for video services and digital services, including proactive health, and more. The job responsibility for this position is two-fold. One, to reactivate, add-on, make minor modifications to out-of-service locations. Resales represent a critical need for JCI. Not only do Resales help us recapture valuable recurring revenue, but they also bring us new JCI customers that are a great source for selling additional services. Two, to sell our complete services portfolio to new and existing customers. Our goal is to drive impactful activities, results, and improve attach rates. Primary responsibility will be to work daily with district sales leaders (CSMs) in managing the stated metrics (both leading and lagging indicators), utilizing all available dashboards and tools. How you will do it There are many ways to efficiently influence a territory and aggressively manage the out-of-service locations. Each territory has numerous JCI resale/service opportunities. Finding opportunities: Opportunity data, from sources such as Salesforce, ADMIN, 55 Day list, PowerBI RIF List Field and phone blitzes Networking with Centers of Influence, like property managers Face-to-face marketing in a given area Follow the SPIN Selling Sales Call Process, assuring the customer understands our value proposition Sell services and upsell products within the assigned territory to existing customers, new customers, as well as customers who have a previously discontinued JCI system, while maintaining assigned sales and service quota and following established guidelines Target and grow existing customers with low service penetration e.g. With one service With no service attached Market and introduce JCI digital services to existing customers and new prospects Utilize approved marketing materials to present sales presentation and proposal to prospects, identifying the benefits and advantages of our products and services over those of the competition Target non JCI customers to add services or take over existing service contracts Identify prospects by using creative lead-generating techniques, including data mining; leveraging the PowerBI RIF Database Add-on, amend, convert existing customer systems to meet the customers' expectations Adhere to current JCI policies, procedures, products, programs and services Follow up with prospects Prepare final contract for signature Process work order and complete all paperwork in accordance with approved and standardized procedures Post-installation follow-up by contacting customers, ensuring commitments were met Maintain customer retention What we look for Required High school degree or equivalent required. Excellent oral, written and presentation skills with the ability to present to senior level executives within the customer and Johnson Controls Security organizations Ability to work a full-time schedule Available for local travel Preferred College degree preferred. Minimum of 2 years' experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Site: The Brigham and Women's Hospital, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal. 2. To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes. 3. To review therapeutic diet orders and modify the patient's order to meet the diet order parameters while attempting to honor the patient's request and be aesthetically pleasing. 4. To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order. 5. Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures. 6. To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates. 7. Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal. 8. Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management 9. Manage patient nourishment, supplement and tube-feeding delivery. 10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system. 11. Manages difficult or emotional situations and responds promptly topatient needs. 12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order. 13. For administrative and tracking purposes, monitor, collect and/or record operation specific data. 14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns. 15.Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures. 16. Perform duties of the Call Center Operator I when necessary. 17. May participate in tray delivery and pickup. 18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time. 19. Participate in and monitor, according to preset criteria, sanitation and safety procedures - including HACCP program. 20. Perform all other duties as assigned Qualifications 1. Knowledge of specialized diets and menus 2. The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education. 3. Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals. 6. Must have computer skills and basic mathematics knowledge SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and work well with others. 2. Must have good hand-eye coordination, good manual dexterity and a good attention span. 3. Must have good attention to detail and problem-solving skills 4. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner. 5. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. 6. Must be able to adhere and enforce new or updated policies and procedures. 7. Registered Diet Technician credentials a plus. 9. Ability to read, write, and speak another language is a plus. 8. Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner. 9. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. 10. Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet. WORKING CONDITIONS: 1. Fast paced busy call center environment with close-set cubicles. 2. Possible on feet for part of the day (50%) and long periods of time sitting. 3. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts. 4. Works in heated and air-conditioned office, patient floors and kitchen. 5. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling. 6. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment. 7. Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) EEO Statement: The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.