Customer Service Agent Jobs in Ocala, FL

CUSTOMER SERVICE/CONTRACTS ADMINISTRATOR Toyota of Clermont is currently seeking energetic, detailed, self-motivated and goal oriented individuals to join our growing Customer Service Delivery department. The Customer Service/Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company’s policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process. NO EXPERIENCE NECESSARY. Bi-lingual (Spanish) candidates preferred. Job Responsibilities: Establish and maintain good working relationships with team members and customers Present all legal and financial documents to customers Check all paperwork for correct title, lien information, and taxes Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs Maintain high ethical standards in daily activities Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments Ensure paperwork is legal, compliant and complete without flaw Guarantees overall customer satisfaction Responsible for following online review acquisition process and maintaining the goals set by the department/dealership Establish and meet monthly objectives Responsible for product knowledge for vehicle delivery to each customer Requirements: Outstanding written and verbal communication skills Ability to read and comprehend instructions and information Ability to work evenings until 10:00PM, including the last deal of the day Ability to work weekends as business needs dictate Ability to work in a fast-paced environment Professional and dedicated Must have impeccable follow up abilities Must know how to work in a team environment Excellent Communication Skills We Offer: Paid training 5-day work week Paid time off Competitive benefit package including Medical/Dental/Life Insurance and 401K Employee discounts Career path and management program available WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY! In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of Clermont is proud to be an Equal Opportunity Employer.

About the Organization: Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.” -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties. Citizens First Bank: A Five Star Bank where hospitality meets finance. About the Position: Are you a people person with a passion for helping others? Citizens First Bank is seeking a dynamic and compassionate individual to join our customer contact center team. As a Customer Contact Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. What you'll do as a Customer Contact Center Representative: Build relationships: Connect with customers on a personal level, understanding their needs and offering tailored solutions. Solve problems: Efficiently resolve customer inquiries and issues, ensuring a positive and seamless experience. Promote products: Educate customers about our diverse range of financial products and services, helping them achieve their financial goals. Embrace technology: Utilize our state-of-the-art systems to provide quick and accurate assistance. For more information on becoming a Customer Contact Center Representative, please see the attached job description. Customer Contact Center Representative Requirements: Minimum : High school diploma or equivalent required, one year in a customer service/retail environment. Must be able to attend work regularly and on time and perform position requirements with little supervision. Must have the ability to assist customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in team activities and displaying positive behavior. Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills. Must be able to work flexible hours. Preferred: Two years CSR experience in banking or related environment. Completed CFT courses in consumer and mortgage lending Customer Contact Center Representative Benefits: Citizen's First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K which matches the first 5% of contributions and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building. Dream maker discount program applicable at various local businesses. * *Category I employer for eligibility placement into The Villages Charter School. ** Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities. Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.

Foundation Partners Group is completely transforming the funeral industry by offering the latest technology and compassionate care that our families want. With over 200 locations across the country, we are seeking exceptional team members to expand our mission of providing compassionate care to one life, one family, and one community at a time. Our team members are vital to the quality of our funeral homes, and we value the insight, ideas, and passion they bring every day. If you are a service-minded and innovative individual looking for a career with unlimited growth potential in a rapidly expanding company, apply now! We currently have an opening for a Transfer Care Specialist at Baldwin Brothers - Timber Ridge in Ocala, FL. As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record. What You Will Do: * Compassion & Empathy: Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent * Safe Transport: Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps * Reliability & Availability: Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed * Meticulous Attention: Ensure paperwork is completed correctly and timely per relevant laws and regulations * Critical Thinking: Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly * Professional Demeanor: Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles) What We Require: * Valid state-issued driver's license with a clear driving record * Ability to lift 100lbs safely * Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Composure and compassion * Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude * Ability to establish and maintain effective internal and external work processes What We Offer: * Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, paid vacation days, sick days, and holidays. * Unlimited Potential: Career paths and growth opportunities with a privately held, nationwide company. * Exceptional Benefits: Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term). * Matching Funds: Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option. * Team Building: Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment. Are you ready? Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

Job Details Clermont, FLDescription Are you driven by a desire to deliver exceptional customer service and create remarkable experiences? Exploria Resorts recognizes the importance of top-tier customer care. As the Customer Care Representative, you will help ensure our guests' experiences are exceptional! What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more! Customer Care Representative - Full Time $15/Hour + Commissions Required Availability: Weekdays 12pm-8 pm, and Saturday 9am-2 pm Location: Summer Bay Orlando by Exploria Resorts 127 Town Center Blvd, Clermont, FL 34714 Job Summary: The Customer Care Representative will report directly to the Customer Care Manager and is responsible for the customer service experience for all inbound calls to the resort. The representatives must be responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. They provide a welcoming attitude and are proficient in all service questions and requests. Responsibilities and Duties: • Attracts potential new customers by answering all inbound customer service calls, servicing, and processing all vacation packages sold by our In-house Call Centers and by our outside brokers. • Maintains customer records by updating account information. • Resolve product or service concerns by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. Customer service will also be held accountable to meet certain guidelines on up selling and ancillary sales. • Contributes to the team effort by accomplishing related results, as needed. • Customer service will be responsible for building reservations and gifts in focus and making sure the reservation is processed and qualified. • Responsible for calling, qualifying, and confirming all inbound reservations 21 days out. • All other duties assigned by management. Qualifications Qualifications and Skills: • A High School diploma or equivalent and one year of customer service experience are preferred. • Strong computer skills required. • Exceptional customer service skills. • Bilingual is highly preferred. • Must be able to convey information and ideas clearly, both oral and written. • Must work well in fast-paced, high-pressure situations. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. • Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests. • Ability to work nights, weekends, and holidays. Physical Demands: • Able to sit for long periods of time.

Who We Are At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp-NHRA is the most extreme sport on the planet! At NHRA, we believe in Speed for All , which provides competition opportunities for all drivers, from street-car owners to professional racers. NHRA also offers career-driven opportunities off-track and behind the scenes. We serve content to our highly engaged audiences on-site at events, on the Fox broadcast and Fox Sports networks, at NHRA.com, through our live streaming service NHRA.TV, and within the pages of our publication, National DRAGSTER. Our team supports the infrastructure of local grassroots-level racing all the way up to the professional touring series all across the country, as well as our corporate offices and remote functions. At Lucas Oil Indianapolis Raceway Park, we host over 170 days of track activity between our famous ¼ mile drag strip and our 7/10-mile oval track. If you are looking to join a dynamic and high-speed organization in the sports and entertainment space, have the drive to innovate and the satisfaction of seeing your work in action, read on… Location: Gainesville Raceway FLSA/Salary: Hourly / $15.00/hr. Dates: March 6-9, 2025 The Job We seek personnel to provide customer service to race fans during the AMALIE Motor Oil NHRA Gatornationals race. As a member of the Customer Service/Usher Staff Team, you will be an essential part of the guest experience. You will have the opportunity to assist our guests by ushering them to their seats, monitoring entry points for proper credentials, and answering guest questions. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This entails weekday, evenings, and weekend work which can include long (14+) and irregular hours outside in extreme weather, and in a fast-paced environment. Requirements Must be at least 18 years of age. Must be flexible with meal periods. Requires the ability to communicate well with customers in a friendly manner, sit, stand, walk, bend, climb stairs, and lift up to 20 pounds as needed. Must be on time and ready to work at the shift start. Enforce all facility policies and procedures to ensure a safe environment for all guests. Must be able to work effectively under pressure and/or stringent schedule and produce accurate results. Ability to adjust to situations as they occur. Ability to work well within a team and independently. Ability to follow and understand verbal and written instructions. Ability to communicate effectively verbally and in writing. Equal Opportunity Statement NHRA provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Performs all duties relating to customer service, including greeting customers, agency employees, and government officials, answering telephones, providing customer information including mailings and compiling data, referrals to other agencies, research records to provide information to management and other agencies, and other duties as assigned by supervisor, other management personnel, or designated employee. * Serves as the point of contact for customer service-related issues for the department. * Responds to inquiries regarding land use matters and zoning verifications. * Reviews and verifies zoning for residential and commercial properties. * Performs data entry as needed. * Trains new employees and other agencies when necessary. * Occasional use of County vehicle. Emergency Response County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description.Minimum Qualifications * Graduation from an accredited high school or possession of an acceptable equivalency diploma (GED). * Three (3) years of experience in duties involving frequent public contact and/or secretarial work, neighborhood coordinating experience and/or work in a public service field. * Minimum typing speed is 40 wpm. Licenses, Certifications, or Registrations * Must possess and maintain a valid Florida Driver's License and be insurable by current insurance carrier. A combination of education, training and experience may be substituted at the County's discretion. Required Competencies * Knowledge of standard office practices and procedures. Prior knowledge of or ability to quickly grasp an overview of county services. * Ability to interact courteously and efficiently with the public and other representatives, responding to various citizen situations, as well as irate citizens, making sure issues are resolved satisfactorily. * Ability to learn technical vocabulary and acquire basic knowledge of County Ordinances necessary for understandingand relaying information. * Good working knowledge of MS Word to prepare and format letters and forms, using correct grammar and punctuation. * Good working knowledge of MS Excel to create and update spreadsheets and use basic formulas. * Good working knowledge of MS Outlook, personal computers, tablets, and general business machines. * Ability to create and maintain digital filing system and prepare and maintain reports. * Knowledge of Hernando County and ability to read maps, conveying information from the permitting system,licensing system or other agency websites to the field investigator in the field via phone. * Must be able to handle citizen complaints and make frequent contact with the public in a professional and helpful manner. * Must be flexible and calm when responding to various citizen situations, including irate citizens by phone or at the office, making sure issues are resolved satisfactorily. * Must be flexible when asked to make changes or learn something new and with daily work, responsibilities, and requests. * Ability to work without constant supervision and initiative to take on new or revised tasks. * Ability to correctly interpret and carry out written and oral instructions. Physical Demands * While performing the duties of this job, the employee is required to: * sit, stand, walk, bend, talk and hear * handle repetitive motion * access file cabinets for filing and retrieval of data * Work is sedentary and exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects is required. Environmental Conditions * Work is performed primarily in an office environment working closely with others in occasional noisy office conditions, including computer and printer noises. Pay Grade: 3 Hernando County Board of County Commissioners (BOCC) is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, gender, orientation, national origin, age, marital status, veteran status, genetic information, pregnancy, disability, or any other protected characteristic as defined by law. Hernando County is a Drug-Free workplace. All employees are subject to drug testing in accordance with Federal and Florida State Law. Applicants requiring reasonable accommodations as defined by the Americans with Disabilities Act, must provide notification to the BOCC in advance to allow sufficient time to provide an accommodation.

Main Duties & Responsibilities Primary Job Role: Ensures that all assigned work is conducted in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment. Use various Dealer Business System Software to manage all field operations and all fieldwork orders. Receives calls, log information, coordinates and schedules all service requests as they are received. Follows company guidelines to assure prompt and accurate customer communication and dispatch of technicians. Ensures the appearance, maintenance and the condition of equipment, tooling, trucks, etc. is kept at the highest level per company guidelines. Handles service calls from customers with professionalism and sense of urgency. Assures daily/weekly/monthly vehicle and tooling condition reports are completed and accurate. Maintains, tracks, and records truck, tools and safety item inventories. Keeps abreast of Service Technician performance, communication and follow through and assures timely documentation of work. Ensures all employees know their job assignments by starting time. Stays up-to-date on work status and makes necessary adjustments to achieve the goal of the best possible customer service in the most efficient time. Performs other duties as assigned. Essential Job Competencies: Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives. Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative. Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas. Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked. Company Overview In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications Education and Experience Formal Education High School diploma or GED Experience 5-6 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Not Required but Highly Desired Criteria Prior experience in service management. Successfully completed relevant leadership courses. Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions. Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Updating of Knowledge Job requirements change requiring re-training to stay current every 1-2 years. Working Environment Stress Load: Constant exposure to these stresses (more than 80% of the time). Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule: Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives. Supervisory Responsibility Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers Physical Demands of the Position: "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching O: Crawling O: Reaching F: Standing C: Sitting F: Walking O: Feeling O: Fingering O: Grasping C: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions: "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) C: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

is on-site in Gainesville, FL. EXPERIENCE Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus. LICENSES Valid Driver's License required. Florida 4-40 Customer Service License preferred. SUMMARY Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. The Customer Service Representative is the intermediate professional level responsible for providing excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone or email. Incumbents in this role may also aid leadership with special projects, daily audits, and other customer service tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES * Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines and procedures, policy quoting, and ability to discuss the policy declarations page in detail. * Service the following contact center queues (Policy Inquiry, Claims, Agency Service, Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed. * Achieve a monthly production score of 87% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence, and Attendance for six consecutive months. * Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts. * Discuss detailed information of endorsement changes made to the policy. * Provide detailed breakdown of Tower Hill Insurance Exchange. * Document summary of each customer contact via our system applications. * Rely on instructions and pre-established guidelines to perform the functions of the job. * Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction. * Strive for first-call resolution, including providing options and alternatives to best assist the customer. * Maintain full knowledge of department FAQs documents. * Work extended hours to meet Call Center demands and during catastrophes events as needed. * Prepare faxes, emails, receipts, and other correspondence as requested. * Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude. * Assist leadership with special projects and other assigned tasks. ADDITIONAL DUTIES This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION High School Diploma or GED required. EXPERIENCE Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus. CERTIFICATIONS Professional Insurance Designations preferred. LICENSES Valid Driver's License required. Florida 4-40 Customer Service License preferred. BENEFITS * Medical * Dental * Vision * Life & Accidental Death and Dismemberment (AD&D), and Disability Insurance * 401 (k) * Health Savings Account * Accident and Cancer insurance plan We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com) * Tower Hill Insurance currently operates in these states CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, UT, VA, WV. Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* or call ************** and let us know the nature of your request and your contact information. All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.Why work at The Baldwin Group? Eligible for The Villages Charter School enrollment Paid training Fast track career path to sales (if desired) We will pay for you to obtain your license during career tracking 401k matching Adoption Assistance Program eligibility Paid parental Leave Competitive PTO plan with 12 paid holidays annually If you are looking for an office environment to enhance, change or start your career, come check us out! Apply below. POSITION SUMMARY: The Client Contact Representative serves clients by providing product and service expertise to client requests or concerns to help maintain a high client retention level. The Client Contact Representative will be responsible for managing multiple modes of communication in a timely manner which include incoming calls, emails, and website requests. This position will require a comprehensive understanding of our customer service policies and know when issues need to be escalated to management for resolution. All interactions require a high level of professionalism to uphold the firm's positive reputation. PRIMARY RESPONSIBILITIES: Be the friendly first point of phone/email contact for current clients Documents all activity in on-line client file to ensure quality and responsiveness Personally, provides prompt, efficient, high-quality service to all client. Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem. Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs. Maintains a quality result by following established procedures and making recommendation for changes. Open, cancels and updates client policy information based on requests received EDUCATION AND EXPERIENCE REQUIREMENTS: Experience (years and type of experience): None required; 2 years in a client contact center preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: The ability to learn insurance products and grow in product knowledge. The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms. Bilingual in English and Spanish preferred. Capable of multi-tasking and prioritizing workloads while adhering to deadlines. The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows. Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to learn any other appropriate program or software system used by the firm as necessary #LI-SL1 IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

FASTSIGNS #178501 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities * Prospect for new business and network for sales opportunities * Sell a unique, exciting product line that changes by the minute - completely based on customer needs and desires A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders * Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways such as email, telephone, in-person and at their place of business * Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn and has the ability to build relationships * Great listening and organization skills * Ability to sit for long periods (4 hours or more) * Ability to view a computer screen for long periods (4 hours or more) * Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Job Details Ocala, FL None Restaurant - Food ServiceDESCRIPTION THE ISERV GROUP is an established multi-brand hospitality company on a mission to faithfully serve each other, guests, stakeholders and our communities with everything entrusted to us. We truly have a passion for taking care of our people and believe in investing in our teams and giving them the tools to run a successful business. THE ISERV GROUP is a franchisee of Sonny's BBQ, and operators of Symmetry Coffee Co, Giovanni's Pizzeria & Kitchen, and Tech Serv. Our vision is to be a thriving business, top employer, and trusted community partner focused on growth while upholding values that honor God & people. We are currently seeking Barista's & Roasters to join our Symmetry Coffee team! Benefits Competitive Pay Work/Life Balance 401K Health/Dental/Vision Insurance Team member food discounts Ongoing development Multiple Levels of Care (Team Chaplains, iServ Cares) Community Service Opportunities Responsibilities include, but are not limited to: Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to guests; correctly customizes orders as requested. Preparing and serving coffee, tea, and other items according to standards Describes product details to guests. Interact with guests with an encouraging, friendly, and informative attitude. Receives and processes guests' payments - Accurately handle cash and credit card payments, following appropriate cash-handling procedures. Serves prepared foods and baked goods including sandwiches, biscotti, muffins, or bagels. Ensures service stations are properly stocked with paper products or beverage preparation items. Cleans and sanitizes all equipment, utensils, dishes, and work areas. Cleans and sanitizes service and seating areas. Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment. Properly use and maintain all front-of-house (FOH) and back-of-house (BOH) equipment. Stocks supplies or retail products; may inventory, order, or receive products as directed. Ensuring our mission, values and objectives are communicated, understood, and practiced. Performs other related duties as assigned. QUALIFICATIONS Required Qualifications: Must be at least 16 years of age Excellent verbal and written communication skills. Ability to follow all safe food handling procedures and sanitation practices. Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent guests. Ability to serve guests quickly, efficiently, and kindly. Must be outgoing and friendly. Must be able to carry out duties independently and work as a part of a team. Ability to multi-task and complete tasks quickly with accuracy. Ability to maintain a high level of accountability. Desired Qualifications: Ability to contribute to a healthy and collaborative team environment. Job Expectations: Must be able to lift up to 15 pounds at times. Must be available to work early mornings, evenings, weekends, and select holidays. If you have a love for incredible coffee and would like to join our team for a perfect morning brew, APPLY NOW!

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties. CLERICAL III FLOATER - CLERICAL SUPPORT - 004 JOB SUMMARY: The Clerical Support III - FLOAT assumes full day to day clerical operation of the assigned facility. This position FLOATS between assigned facilities as needed for business needs. Coordinates standard operating procedures for office and maintains a professional atmosphere. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: * Coordinates and schedules services rendered by the staff * Performs all fiscal management/accounting functions of the facility assigned to each day * Maintains current records, logs * Keeps clerical coordinator update on all problems in their respected clinics * Scheduling all services performed by facility staff * Credits and debits clients for such services * Collects and deposits funds in accordance with Fiscal Department procedures * Maintains computer input and output in an accurate and timely manner * Accurately collects all third-party insurance information and enters that data correctly into TIER * Procures operational supplies from purchasing * Distributes incoming and outgoing mail * Reports all maintenance problems * Maintains accurate fire drill log and is the Safety Officer for that site * The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance. * The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers. * Willingness to abide by the company's published rules and regulations Specialized Clerical III Functions: * LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands. KNOWLEDGE AND JOB SKILLS: Must be computer literate. Able to type data in an accurate and timely manner. Demonstrates good verbal and written communication skills. Displays excellent telephone and customer service skills. A pleasant and friendly manner is vital to satisfactory job performance. Must display patience and understanding of potentially difficult consumers. Must be alert and vigilant at all times. Dependability and adaptability essential for this position. Must show initiative and be able to work autonomously. Maintains a professional atmosphere. Provides excellent customer service. Maintains good working relationship with center, as well as, facility staff and external agencies. Works with staff psychiatrist to coordinate pharmacological management. EDUCATION & EXPERIENCE: Education: o High School Diploma or equivalent required Experience: o Associate degree preferred o Minimum of One (3) year experience in office setting including the use of computer systems required o Minimum of Three (5) years' experience in a medical office setting preferred o Minimum of One (1) year supervisory experience preferred Level II Background Clearance TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs. CHECK OUT THESE GREAT BENEFITS! * Health/Dental/Vision Insurance * Short Term Disability * Pension Plan * 403(b) * PTO over 4 weeks your 1st year! * Flexible Work Schedules * Shift and Weekend Differentials * And More! Quick Apply or through LifeStream's Website: ******************************************************************** LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.

Job Details Call Center - Jonesville, FL Full Time $36,200.00 - $43,500.00 SalaryDescription Monday - Friday 9:45 AM - 6:15 PM and 1 - 2 Saturdays a month 8:45 AM - 2:15 PM Role Assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS. Essential Functions & Responsibilities Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality Assist members and potential members with their telephone requests. Answer questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility Strive to meet established call volume, production, call review scores, and adherence goals Identify cross-sell opportunities and promote products and services to members Assure that appropriate records are maintained and required reports are prepared Qualifications Education High School Diploma or GED Experience 0 - 1 year of similar or related experience Other Skills Attention to Detail Collaboration and Teamwork Communication Confidentiality and Discretion Conflict Resolution Cross-Selling Excellent Member Service Microsoft Office Products Problem Solving Product Knowledge Time Management and Organization Full-Time Employee Benefits Package Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees! EOE/AA including Veterans and Disabled

Busy medical group is looking for a call center operator who has experience in a medical office environment. The ideal candidate will be able to work in a fast paced environment, understand how to provide exceptional customer service to patients. , We provide competitive benefits including health, vision and dental, 401k and paid time off. Job Type: Full-time Customer Service: 1 year (Preferred) medical office: 1 year (Preferred) Education: High school or equivalent (Required) Language: Spanish (Required) Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off This Job Is: A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma

The BDC Representative supports our sales efforts by contacting prospective customers. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists. Job Responsibilities: Maintain a minimum standard of outbound calls to prospective customers Approach each call with a goal to transfer or set an appointment for customers to visit the dealership Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers Adhere to lead management plan guidelines for each lead in your database Respond to internet leads and inquiries Accurately record interactions with each prospective customer in our database Other reasonable duties as may be requested Requirements: 1-2 years customer service experience in an outbound calling environment Outstanding written and verbal communication skills Prior phone experience, required General knowledge of the automotive industry Proficient in MS Office Ability to work evenings until 9:00 PM Ability to work weekends as business needs dictate Bilingual, a must Competencies: Goal–oriented individual, driven to exceed personal and team goals Exceptional communication and customer service skills exemplified to internal and external customers Effectively collaborate with fellow employees In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of Clermont is proud to be an Equal Opportunity Employer.

Main Duties & Responsibilities Primary Job Role: Ensures that all assigned work is conducted in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment. Use various Dealer Business System Software to manage all field operations and all fieldwork orders. Receives calls, log information, coordinates and schedules all service requests as they are received. Follows company guidelines to assure prompt and accurate customer communication and dispatch of technicians. Ensures the appearance, maintenance and the condition of equipment, tooling, trucks, etc. is kept at the highest level per company guidelines. Handles service calls from customers with professionalism and sense of urgency. Assures daily/weekly/monthly vehicle and tooling condition reports are completed and accurate. Maintains, tracks, and records truck, tools and safety item inventories. Keeps abreast of Service Technician performance, communication and follow through and assures timely documentation of work. Ensures all employees know their job assignments by starting time. Stays up-to-date on work status and makes necessary adjustments to achieve the goal of the best possible customer service in the most efficient time. Performs other duties as assigned. Essential Job Competencies: Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives. Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative. Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas. Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked. Company Overview In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications Education and Experience Formal Education High School diploma or GED Experience 5-6 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Not Required but Highly Desired Criteria Prior experience in service management. Successfully completed relevant leadership courses. Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions. Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Updating of Knowledge Job requirements change requiring re-training to stay current every 1-2 years. Working Environment Stress Load: Constant exposure to these stresses (more than 80% of the time). Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule: Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives. Supervisory Responsibility Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers Physical Demands of the Position: "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching O: Crawling O: Reaching F: Standing C: Sitting F: Walking O: Feeling O: Fingering O: Grasping C: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions: "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) C: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER Not ready to apply? Connect with us for general consideration.

Full-time Description is on-site in Gainesville, FL. EXPERIENCE Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus. LICENSES Valid Driver's License required. Florida 4-40 Customer Service License preferred. SUMMARY Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. The Customer Service Representative is the intermediate professional level responsible for providing excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone or email. Incumbents in this role may also aid leadership with special projects, daily audits, and other customer service tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES · Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines and procedures, policy quoting, and ability to discuss the policy declarations page in detail. · Service the following contact center queues (Policy Inquiry, Claims, Agency Service, Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed. · Achieve a monthly production score of 87% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence, and Attendance for six consecutive months. · Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts. · Discuss detailed information of endorsement changes made to the policy. · Provide detailed breakdown of Tower Hill Insurance Exchange. · Document summary of each customer contact via our system applications. · Rely on instructions and pre-established guidelines to perform the functions of the job. · Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction. · Strive for first-call resolution, including providing options and alternatives to best assist the customer. · Maintain full knowledge of department FAQs documents. · Work extended hours to meet Call Center demands and during catastrophes events as needed. · Prepare faxes, emails, receipts, and other correspondence as requested. · Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude. · Assist leadership with special projects and other assigned tasks. ADDITIONAL DUTIES This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION High School Diploma or GED required. EXPERIENCE Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus. CERTIFICATIONS Professional Insurance Designations preferred. LICENSES Valid Driver's License required. Florida 4-40 Customer Service License preferred. BENEFITS Medical Dental Vision Life & Accidental Death and Dismemberment (AD&D), and Disability Insurance 401 (k) Health Savings Account Accident and Cancer insurance plan We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com) *Tower Hill Insurance currently operates in these states CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, UT, VA, WV. Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* or call ************** and let us know the nature of your request and your contact information. All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.

Benefits: * 401(k) matching * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance FASTSIGNS #171001 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders * Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways such as email, telephone, in-person and at their place of business * Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn and has the ability to build relationships * Great listening and organization skills * Ability to sit for long periods (4 hours or more) * Ability to view a computer screen for long periods (4 hours or more) * Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Job Details Clermont, FLDescription Join Our Team at Exploria Resorts! Are you driven by success and ready to seize a lucrative opportunity? We're currently hiring detail-oriented individuals to join our incentive-based collection team. If you have experience in call centers, collections, or a commission driven role and are looking to leverage your skills in a rewarding environment, this role is for you. What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more! Position: Call Center - Collection Agent Compensation: - $16 per hour, with an added $2,000 - $3,000 monthly performance-based incentive potential! - New Hire guarantee of $800 performance incentive for the first three full calendar months of employment! Hours/Shift: - Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 10 am-7 pm shift) - Every other Saturday (If you work on Saturday your day off will be during the week). - Sundays: Always off *Subject to change based on business needs Key Requirements: Clear communication skills, both oral and written, to convey information effectively. Exceptional customer service abilities, ensuring 100% customer satisfaction. Quick and accurate decision-making skills to evaluate alternative courses of action. Ability to manage multiple priorities efficiently and adapt to the fast-paced nature of our business. Demonstrated ability to influence others positively. Professional and friendly demeanor, representing our company values. Flexible schedule to accommodate business needs. Qualifications Qualifications and Skills: Strong communication and negotiation skills. Good time management and organizational skills. Prior experience working in a call center, or a commission driven role Bilingual Spanish is highly preferred. Any prior experience in financial services is a plus Enthusiastic, energetic, and self-motivated. Sign up to join our mailing list and hear about future opportunities: Exploria Resorts Recruitment Form