Customer Service Agent Jobs in Norman, OK

JOB SUMMARY/ORGANIZATIONAL IMPACT: The Client Service Representative (“CSR”) supports Account Managers in Employee Benefits as a resource for clients and their employees to contact for questions regarding their benefits and to address and resolve issues. They also process enrollment changes and assist with the renewal process. They should be proficient in benefits, claims and billings, and always act professionally and have a strong desire to help others. PRIMARY RESPONSIBILITIES/ ESSENTIAL FUNCTIONS: Monitor and respond to customer inquiries thoroughly, accurately and timely, providing first contact resolution whenever possible Follow up on requests to make sure they were completed appropriately Provide customer service with a professional, courteous and empathetic attitude; building a positive relationship with our clients and their employees Collaborate with account management associates to prioritize issues, and keep them informed of the status Document all contact and tasks in CRM and effectively communicate open issues and updates with account managers Process employee enrollment changes with carriers and record confirmations Assist with pre and post-renewal processes and client communication Gain a sound working knowledge of the carriers and other vendors including basic contractual language and terminology Perform related responsibilities and general administrative duties as required or assigned. REQUIRED QUALIFICATIONS: Experience: Prior health insurance customer service and claims experience preferred Previous office experience Experience using Microsoft Office suite, Office365 experience preferred 2+ years using Excel Education Required: High school diploma or equivalent; bachelor's degree preferred Certifications/Licenses: Active state life, accident and health license preferred; must be able to secure license within 60 days

Reporting to the Director of Endowment Stewardship and University Relations, the Donor and University Relations Specialist supports efforts to consistently improve efficiency and effectiveness in endowment reporting and education strategies for donors, fundraisers and university partners. This professional works with the Director to better understand and communicate new or evolving processes at the University of Oklahoma Foundation. The specialist promotes a donor-centric culture with university partners that mutually benefits donors, the Foundation and OU. Bachelor's degree and two (2) years of full-time administrative or research-related work in an office environment required. Business, science, communications or research-related degree, as well as experience with customer service, non-profits, endowments and university processes, preferred. Related experience in a university environment also preferred.

Loyal Loans is a regional finance company looking for positive, energetic, team players to join our company. The duties of the job include--customer service, collections, and loan underwriting. Candidates must be able to pay attention to detail and have the drive to succeed in all aspects of the business. Our company offers excellent pay with great bonus opportunities and benefits. Requirements Basic math skills Customer service Ability to multi-task Willing attitude Personal vehicle

This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customer service representative answers telephone calls and responds to member facing chats to provide information regarding our company, research members online issues, provide assistance with website navigation, use problem solving skills, and advocate for members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain. Tasks and responsibilities: Answer a high volume of incoming phone calls and/or member facing chats Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries Consider and offer compensations as necessary Operate as the liaison between customers, vendors, buying and operations staff Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats Uses problem solving and critical thinking skills to resolve order/product/delivery issues Required skills, abilities, and certifications: Education/Training: High School Diploma or GED preferred Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course Experience: Previous customer service experience preferred Knowledge/Skills: Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required Must be able to work a flexible schedule including weekends and split days off Recommended skills, abilities, and certifications Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through. Ability to adapt and work well under pressure in a fast-paced environment Ability to take ownership and solve problems Ability to demonstrate learning and decision making skills Strong time management skills Bilingual capabilities a plus We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Disability accommodations Inclusive of minority and disadvantaged groups LGBTQ+ friendly workplace Age-inclusive Diversity and inclusion training or programs Paid time off Job Type: Part-time Pay: $18.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Vision insurance

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. This position will be instrumental in our management of the pharmacy call center for the state Medicaid population, as well as being responsible for answering calls from Medicaid members and providers with a goal of achieving one call resolution. The Pharmacy Call Center Rep I provides support to patients, providers, and Pharmacy Staff by maintaining information, participating in surveys, resolving problems, cross training, and attending meetings. Duties: Provides support to patients and providers. Responds to oral and written inquiries from the user community regarding Medicaid issues and related problems. Answers inquiries to include but not limited to Federal rules and regulations, Medicaid, managed care, and fee-for-service. Answers provider questions regarding medical claims. Provides support to the Pharmacy staff. Answers telephone calls, determines nature of call, and directs caller. May perform clerical duties. Maintains information about providers. Stays abreast of constantly changing Medicaid fee-for-service and managed care rule revisions in order to provide accurate information. Organizes reference materials for easy access. Updates provider information. Participates in patient related surveys. Contacts Medicaid recipients for the completion of such surveys. Resolves problems according to agency rules and procedures. Provides guidance to Medicaid providers by identifying and correcting billing problems through the explanation of procedures and benefits. Cross trains with Pharmacy Support Staff and management to achieve competency in all areas of pharmacy support. Attends staff meetings and other meetings as needed. Performs various duties as needed to successfully fulfill the function of the position. Required Education\: High School Diploma or GED Skills: Knowledge of Federal rules and regulations related to Medicaid, managed care, and fee-for-service Ability to solve problems Ability to train other Representatives Customer service Working Conditions\: Physical\: Sitting for prolonged periods. Speaking and listening. Constant use of the telephone. Environmental\: Standard Office Environment. Why You Belong at the University of Oklahoma\: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. Equal Employment Opportunity Statement\: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides. Required Attachments Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process. Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!

Job Posting Title Call Center Representative- Taxpayer Resources Center Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Call Center Representative- Taxpayer Resources Center Salary- $48,000.00 Why you'll love it here! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. A Retirement Savings Plan with a generous match. 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. 11 paid holidays a year. Paid Maternity leave for eligible employees. Employee discounts with a variety of companies and venders. A Longevity Bonus for years of service. GENERAL FUNCTION The Call Center Representative is often the first point of contact for taxpayers seeking information regarding their agency accounts. Representatives serve as a subject-matter expert regarding Oklahoma tax laws and responsibilities include assisting taxpayers by answering questions and trouble-shooting through the Taxpayer Resource Center. Daily contact involves communication with taxpayers and other agency staff via phone calls, electronic communications, and walk-up windows. The Call Center Representative will be assigned responsibilities related to providing professional and technical services and assistance to taxpayers, and resolving questions and problems concerning state tax laws or agency policies and procedures to ensure that tax laws, rules, and procedures are interpreted consistently and that taxpayers are in compliance. They will analyze information presented to determine the nature of a problem, provide assistance in interpreting and applying tax laws, policies, and procedures, advise customers on matters related to the agency's business operations, and provide other assistance as needed. TYPICAL FUNCTIONS The functions performed by employees in this job family will vary by level, but may include the following: Assists taxpayers through incoming phone calls or emails and/or walk-up windows Provides technical assistance to taxpayers Resolves refund inquiries and responds to taxpayer inquiries on a full range of tax-related bills and notices Determines reporting requirements based on business type, activity, and related laws; explains the provisions of various tax laws Determines cause of taxpayer's delinquent status, using tax laws and rules as source materials, and recommends steps needed by the taxpayer to bring them into compliance with the tax law Determines taxpayer responsibility to file delinquent returns and takes necessary action to close delinquent inquiries Computes appropriate fees and identifies and communicates document deficiencies Reviews and analyzes requests for information and clarification of statutes, laws, Oklahoma tax codes, as well as policies, and procedures Completes research of laws and rules as needed to respond to specific inquiries; Provides taxpayers with options when available Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems Routes requests for materials, publications, or information to appropriate units for processing Assists taxpayers with technical/navigational issues related to the agency's self-service online portal Routes calls when issue has escalated or may not be resolved by TSR COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of Basic accounting methods and principles and business arithmetic Office practices and procedures Various tax laws and policies Forms and methods used to report taxes Interview techniques General and local business practices related to tax liabilities Tax analysis Skills in Attention to detail Interpersonal skills Verbal communication Active listening Ability to Read, interpret, and apply various laws, rules and regulations concerning various types of taxes Use computers in reviewing, analyzing, and calculating tax liabilities Determine tax liabilities for various types of taxpayers Understand various types of business records and documents Exercise independent judgment and provide prompt service Maintain a positive attitude with a passion for providing a successful experience for every caller Communicate effectively, both orally and in writing, and with difficult or irate customers Establish and maintain effective working relationships with others LEVEL DESCRIPTORS The Call Center Representative job family consists of two levels which are distinguished based on the complexity of the work assigned, the level of expertise required to perform specific job assignments, and the responsibility assigned for providing leadership to others. The Representative is the career-level where employees are assigned responsibilities at the full-performance-level for providing a full range of professional services and technical assistance to taxpayers in complying with applicable tax laws, rules, and regulations, and resolving more complex tax questions and problems. In this role, they will interpret all types of tax inquiries and requests for assistance and conduct required research of various tax laws and policies or coordinate with other divisions or units as needed to provide the required services or assistance. They will also identify and explore tax issues to provide correct and authoritative advice in resolving various problems and obtaining clearances. MINIMUM QUALIFICATIONS Representative Education and Experience requirements at this level consist of An associate's degree in accounting, business management, public administration or a closely related field; PLUS one year of experience in bookkeeping, tax revenue, customer service, accounts maintenance, call center, or closely related work OR an equivalent combination of education and experience PREFERENCE STATEMENT Preference may be given to applicants who are proficient with Microsoft Office Suite, including Excel, Outlook, Word, PowerPoint and Teams. SPECIAL REQUIREMENTS Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Guide emotional conversations in a calm and peaceful manner Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits 100% Company Funded Health Insurance 100% Company Funded Comprehensive Mental Health Support through Modern Health 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit Dental, Vision, Life Insurance, Long Term and Short Term Disability Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $15.00 per hour Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Benefits/Perks Pay is $15-18 per hour depending on experience level Careers Growth Opportunities Company OverviewFor more than 40 years, Spring-Green has been beautifying America's neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job SummaryUnder the direction of the Office Manager, performs inbound call center functions; interacting with the company's customers by addressing inquiries, resolving complaints, communicating with branch personnel to assist in resolving service issues, selling services over the phone, completing property measurement, and following up on sales leads. Responsibilities Interacts with customers via telephone, email, text messages, or in person to explain services provided by Spring Green, quote prices, and use selling techniques to encourage customers to buy. Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations. Fields customer questions and complaints: when the issue is beyond the representative's knowledge, forwards to the assigned supervisor or other appropriate staff. Ensures appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, comments, or cancellation details. Processing of credit card payment information. Performs other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Qualifications A high school diploma or general education degree (GED) required Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience Minimum typing skills 45 WPM. Compensation: $15.00 per hour For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service. Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green franchised system. Each Spring-Green franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green franchisee posting the position.

Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions. At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction. Job Description We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us. Entry-Level Customer Relations Specialist Responsibilities: Learn and master all client product knowledge and be able to answer consumer questions effectively. Present product and service packages to consumers representing our client's brand in a professional and curious manner Qualify consumers for sales promotions and close every sale with confidence Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations. Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction. Qualifications Requirements of the Entry-Level Customer Relations Specialist: Impeccable communication and public speaking abilities Must possess a competitive nature and drive to excel Ability to work in a team-based environment and individually with little or no supervision Ability to overturn objections and utilize negotiation tactics Proven ability to persuade consumers and close sales 6 months-3 years of experience in a customer-facing, sales, or customer service environment Additional Information Growth Opportunity & Benefits We Offer Every Sales Assistant: Individualized training for those with little or no experience Competitive compensation, bonuses, and incentives Virtual networking events Yearly company-paid retreats We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.

TEAM UP WITH US! The CSA PM1 Technician is responsible for keeping customer equipment running and deal with customers in all situations. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Performs field inspections and pulls oil sample on Engine. * Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information. * Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs. WHAT YOU'LL NEED: * Ability to work independently and follow instructions as given. * Knowledge of Caterpillar equipment. * High school diploma or general education degree (GED). * Valid drivers' license and good driving record. Will have to get a CDL. * Computer knowledge a plus. * Excellent customer service. * Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram. * Successfully complete Work Steps assessment. WHY WORK WITH US? * We like to take care of business and have fun doing it! * We offer health, dental, vision, life, and more as a comprehensive benefits package. * Don't you want to work with awesome people? IMPORTANT INFORMATION: While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 60%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA

Job Posting Title Call Center Specialist Agency 455 OK MEDICAL MARIJUANA AUTHORITY Supervisory Organization 455 OK Medical Marijuana Authority Job Posting End Date (Continuous if Blank) March 17, 2025 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Up to $50,000 annually based on education and experience. Job Description Basic Purpose The Call Center Specialist assists the Oklahoma Medical Marijuana Authority (OMMA) by providing advanced customer service through OMMA's Call Center. Call Center Specialists will receive specialized training in one of three functional program areas of OMMA to better serve callers. Typical Functions * Effectively handles a large volume of incoming and outgoing calls within specified time constraints, providing precise and satisfactory responses to inquiries and/or concerns. * Assists callers by troubleshooting tasks, navigating the OMMA website and licensing portal, and providing relevant updates on licensee information and status. * Identifies customer inquiries and/or concerns, clarifies details, conducts thorough research on every issue, and proposes appropriate solutions or alternatives when applicable. * Employs de-escalation techniques to address issues with dissatisfied customers, demonstrating patience and support. * Collaborates with OMMA employees, including Call Center, to deliver exceptional customer service and provide callers with prompt, accurate information. * Utilizes chat platforms to access established responses while operating within defined job responsibilities. * Adheres to communication protocols when addressing various topics, exercises sound judgment in line with established FAQs and approved procedures. * Contributes to FAQ development by identifying emerging trends and actively participates in training sessions to stay updated on FAQs. * Achieves individual performance standards by meeting qualitative and quantitative objectives. * Other duties as assigned. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of spelling, punctuation, and business English; business mathematics; of modern office methods and procedures; the maintenance of complex records; and the major policies and procedures governing assigned programs. Ability is required to establish and maintain effective working relationships with others; perform confidential work and maintain confidentiality; interpret and complete routine matters according to agency policies and procedures; and follow oral and written instructions. Education and Experience Education and Experience requirements at this level consist of a bachelor's degree or four years of technical clerical, administrative, secretarial, or general office work; or an equivalent combination of education and experience. Preferred Qualifications Preference will be shown to applicants with extensive call center experience, knowledge of Oklahoma's Medical Marijuana program, familiarity with OMMA's licensing software (Thentia) and call software (CXone). Physical Demands and Work Environment Work is typically performed in an office setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps. *Must reside in the state of Oklahoma What You Will Do: Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package. Proactively review the customer's account and educate the customer on additional service options. Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues. Escalate any customer issues that may be indicative of larger network issues. All other related duties as assigned. What You Will Need: At least one year of customer service experience required, with prior call center experience a plus. Highschool diploma or GED required. Define problems, collect data, establish facts, and solve practical issues. Ability to effectively communicate complex technical support and billing information to customers. Read and interpret documents, such as safety rules, product information and training materials. Excellent written and verbal communications skills including active listening skills and telephone etiquette are required. Good analytical and problem-solving skills. Great organizational and interpersonal skills. Ability to maintain professionalism in challenging and/or changing situations. Must be able to pass a background and drug test prior to employment. Why Work at Bluepeak? Competitive Compensation + Annual Bonus Eligibility Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k) Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days Professional Development With an Emphasis on Internal Promotion Employee Discounts on Bluepeak Services, Including Internet Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers! About Us We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live. Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join Our Team at Animal Medical Center I-35! Are you passionate about animals and exceptional customer service? Animal Medical Center I-35 in Edmond, OK, is looking for a friendly and dedicated Client Service Coordinator to join our team! This is a part-time position with the possibility of full-time employment in the future based on performance and clinic needs. About Us: At Animal Medical Center I35 we place high emphasis on quality, honesty, and integrity. We take a personal interest in each of our team members and want someone that is as passionate about patient care and client service as we are. Animal Medical Center I35 is a well-established and full-service veterinary hospital. Our four-doctor practice specializes in companion animal medicine, and we are looking for great people who want to make a difference in the lives of pets and people in our facility. Position Overview: As a Client Service Coordinator, you will be the first point of contact for our clients, ensuring they feel welcomed and valued. Your role will involve greeting clients with a smile, scheduling appointments, handling phone inquiries, processing payments, and maintaining a smooth front desk operation. Key Responsibilities: Stand and greet clients and their pets with warmth and professionalism. Answer phone calls and schedule appointments efficiently. Assist with client check-ins and check-outs. Process payments and maintain accurate records. Communicate effectively with the veterinary team to ensure seamless service. Provide compassionate support to pet owners. What We are Looking For: Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment. Strong attention to detail and organizational skills Previous veterinary or customer service experience preferred but not required A love for animals and a positive, team-oriented attitude Hours of Operation: M-F 7:30AM-6:00PM, Sa 8:00AM-12:00pm. Weekends rotate. What We Offer: Competitive Pay (Negotiable on experience) 401K/Retirement matching (pending eligibility) Full Benefits (health/vision/dental-pending eligibility) Mental health resources Flexible Schedule (Saturday rotation) Discounted food & services Awesome work family! Why choose us? Here's why our employees love working here: work-family, work-life balance, learning environment, relationships, high-standards/relaxed atmosphere, striving to grow together, supportive team, hands-on training, education opportunities & amazing clients…want to know more, call at ************ or visit ***************** to learn more about us. At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

1-3 years Customer Service experience, door industry preferred Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Strong math skills required. Willingness to learn product and processes, and work as a team Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Other duties as assigned.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Full-time Description Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database. Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice. Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. Identify and reflect the feelings of all contacts. Identify line of business and log accordingly. Assess contact's needs or situation using pertinent questions and follow protocol. Provide appropriate screenings for specialized programs or appointment setting. Advocate for clients when appropriate. Complete assessments for clients in high risk situations. Access 2-1-1 database for resources and appropriately refer contacts. Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. Maintain accurate data collection on all contacts in the appropriate database. Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously. Complete all training for new programs and services related to 2-1-1 and providing feedback as needed. Actively participate with the team as needed. Ability to work alternative schedules. Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules. Ability to handle and manage stress due to scope and type of calls/texts that may be received. Requirements High school diploma/GED required Bachelor's degree in social work, sociology or related field preferred. One-year experience in contact center, crisis hotline or information and referral service preferred. Equivalent combination of education and experience will be considered Bilingual in English and Spanish preferred. Required Skills and Abilities: Ability to effectively assess client needs and show sensitivity to issues presented by contacts. Excellent communication skills Excellent computer literacy Self-starter Effective time management Ability to work in a high paced contact center. Ability to work in multiple client management databases. Proficiency in Microsoft Office products such as Outlook, required. Access or other relational database experience, helpful. Demonstrated knowledge of health and human services desired. AIRS or AAS certification preferred. Must achieve AIRS or CRS certification within 3 years of becoming eligible. Physically able to lift 20 pounds, bend/stoop Sit for long periods of time and talk on the telephone Work Environment: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. HeartLine employees are expected to work their shifts at the office located in Oklahoma City. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization. Salary Description $13.00 to $14.00 per hour depending on experience

Job Details Entry 1400 BUILDING - EDMOND, OK Full Time High School None Monday - Friday 8AM-5PM Customer ServiceDescription Kirkpatrick Bank hires individuals who are committed to building long lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return Kirkpatrick strives to offer a competitive and comprehensive benefit package. Shift hours: Monday - Friday 8:00am to 5:00pm Supervisory Responsibilities: None Kirkpatrick Bank offers the following benefits (subject to eligibility requirement): Company subsidized health and dental insurance for employees and dependents Health and Dependent care flexible spending accounts, HSA account Company provided life insurance and long term disability Generous 401 (K) Match Paid Sick and Vacation Wellness Plan Employee Banking products and services provided Position Summary: Responsible for providing excellent customer support to individuals inquiring about various banking services. You will handle incoming phone calls and emails in a professional and efficient manner, ensuring customer satisfaction and resolving any issues promptly. Essential Job Functions and Responsibilities: Answer Customer Phone Calls and Emails: Respond to incoming customer calls and emails promptly, providing support for various inquiries. Review and respond to secure mail from customers through the online banking portal, ensuring accurate and timely resolutions. Debit Card Assistance: Assist customers with debit card inquiries, including reviewing transactions, denials, raising limits, travel plans, card orders, and other general inquiries. Guide customers through the process of activating new cards and resetting pin numbers. Online Banking Support: Assist customers with online banking inquiries, including login issues, resetting passwords, and unlocking accounts. Provide guidance on how to enroll, navigate, and use online banking features. Bill Pay Assistance: Support customers with Bill Pay-related questions, including setting up payments, troubleshooting issues, and resolving problems. External Transfer and Zelle Support: Assist customers with external transfer and Zelle inquiries, including enrollment, adding and managing recipients and setting up external accounts. Review transactions to address any issues or denials, and guide customers on how to resolve them. Back up for CCR I (9:00 am - 6:00 pm) Committed to Company Mission and Core Values The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications Skills and Abilities: Keyboarding Skills 10-Key Skills Strong organization skills and attention to detail Microsoft Office knowledge helpful, including Excel, Word and Outlook Good interpersonal skills and customer service skills a must Education and Experience: High School Diploma or equivalent education Prior Banking experience preferred Prior Call Center Agent/Representative experience preferred Physical Requirements and Working Conditions: Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 25 pounds at times Professional office environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Kirkpatrick Bank is an Equal-Opportunity Employer who offers EEO to all persons without regard to race, color, religion, age marital or veterans status, sex, national origin, physical or mental disability or any other legally protected class.

LifeShield and its subsidiary, Individual Assurance Company (IAC), comprise one of the nation's most dynamic and rapidly growing carriers. LifeShield focuses on life and supplemental accident and health insurance products for individuals, families, businesses and associations, while IAC specializes in Medicare Supplement and group life policy administration. Individual Assurance Company is seeking exceptional individuals to join our team in the role of Life Operations Agent. Responsibilities Include: • Assisting customers and agents in the handling of individual and Group Life Insurance inquiries via the phone or email. • Issuing and posting premium receipts and invoices and updating accounts with payment issues. • Processing changes to policies with accuracy. • Multi-tasking, including talking to customers while simultaneously navigating the computer system. • Manage and identify inconsistencies in payment dates and ensure all clients remain informed on outstanding debts and deadlines. • Processing, maintaining, and following up on documents received through document management system. • Providing solutions to any relative problems of internal and external clients and escalating more complex or persistent issues to management as needed. • Maintaining performance standards. • Efficiently managing all other job duties as assigned. • Following established policies and procedures. • Demonstrate a sense of ownership for all work with the goal of positively driving business results. • Attend paid training and continue to build personal skill sets by participating in internal and external training. • Participates in cross-training to act as a backup for other Life Operations areas as necessary. Successful candidates will also: • Basic computer skills to include maneuvering within multiple software programs and screens at one time. • Basic computer knowledge (including MS Office) and data entry skills. • Strong problem solving and time management skills with the ability to make independent decisions. • Effectively prioritize and execute tasks to meet performance standards • Demonstrate a strong attention to detail. • Easily adapt to frequent change and process new information quickly. • 1-3 years of office related experience, as well as previous customer service experience is preferred, but not required.

Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will · Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. · Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. · Coordinate and supply necessary documentation within online reporting trackers as needed. · Utilize internal systems to access and research customer accounts and history. · Confer with customers by telephone to provide information about products or services. · Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. · Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. What we would like to see from you · Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Oral Communication: Shaping and expressing ideas and information in an effective manner. · Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. · Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. · Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience · High School diploma or equivalent required. Preferred Education and Experience · Proficiency in Excel highly preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Skills Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification & Benefits The classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Compensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.