Leave Representative
Customer Service Agent Job In Oklahoma City, OK
Hobby Lobby Stores, Inc., a privately-held company based in Oklahoma City, Oklahoma, is looking for a qualified individual to fill a Leave Representative position in our corporate Benefits Department. The position incorporates an overall knowledge of federal and state leave of absence laws, and is responsible for the administration and processing of leave of absence cases. This is a full-time, hourly, non-exempt position and reports to the Leave Supervisor.
NOTE: To be considered for this position, an applicant must provide a cover letter summarizing the
applicant's particular interest in the position, relevant experience, and desired salary, along with a current résumé.
Responsibilities include:
Oversee and manage all company leave of absence requests including but not limited to: Family Medical Leave Act (FMLA), Military, State Mandated Leave of Absence, and Personal Leave of Absence.
Document and maintain accurate employee leave of absence and confidential medical records.
Maintain specialized knowledge of FMLA and related state leave laws to ensure proper administration of interacting leave laws (FMLA, ADA, USERRA, Pregnancy Disability Act, Paid Family Leave, Temporary Disability, etc.) and company policies.
Process all leave of absences according to established guidelines, including determination of eligibility, providing employees with timely notification, and evaluating documentation provided to ensure compliance with federal and state laws.
Initiate, respond, and maintain communication with employees regarding their need for leave, and provide support through the leave of absence process.
Provide leave education and guidance to store, district, and regional management to facilitate a smooth commencement and return from leave of absence.
Collaborate with HR on expiration of Federal and State Mandated Leave of Absence and the interaction with American with Disabilities Act (ADA).
Respond to employees regarding general benefit premium payment inquiries while on leave of absence.
Process and work a variety of reports, and conduct regular audits of employees on leave.
Perform other tasks as assigned.
Auto req ID
15197BR
Job Title
Leave Representative
Job Description - Requirements
Bachelor's Degree preferred
Must have knowledge and experience with administration of leave programs, including FMLA, ADA, Military and other applicable Federal and State leaves
Proficient in Microsoft Word, Excel, and Outlook
Experience with HRIS benefits systems (SAP preferred) and timekeeping systems (Kronos preferred)
High level of attention to detail, follow through, critical thinking and problem solving
Ability to work independently as well as within a team structure
Must have ability to multi-task, set priorities and organize own work load
Strong communication and organizational skills
Saturday work will be required at times
Benefits include:
Competitive Wages
Me dical, Dental and Prescription Benefits
401(k) Program with Company Match
Paid Vacation
Sick / Personal Pay (SPP)
Employee Discount
Life Insurance and Long Term Disability Insurance (LTD)
Flexible Spending Plan
Holiday Pay
Integris Clinic and Pharmacy on Campus
Chaplain Services on Campus
Hobby Lobby Stores Inc., is an Equal Opportunity Employer
For reasonable accommodation of disability during the hiring process call **************.
State/Province
Oklahoma
City
Oklahoma City
Address 1
7707 SW 44th Street
Zip Code
73179
Client Services Representative
Customer Service Agent Job In Oklahoma City, OK
JOB SUMMARY/ORGANIZATIONAL IMPACT: The Client Service Representative (“CSR”) supports Account Managers in Employee Benefits as a resource for clients and their employees to contact for questions regarding their benefits and to address and resolve issues. They also process enrollment changes and assist with the renewal process. They should be proficient in benefits, claims and billings, and always act professionally and have a strong desire to help others.
PRIMARY RESPONSIBILITIES/ ESSENTIAL FUNCTIONS:
Monitor and respond to customer inquiries thoroughly, accurately and timely, providing first contact resolution whenever possible
Follow up on requests to make sure they were completed appropriately
Provide customer service with a professional, courteous and empathetic attitude; building a positive relationship with our clients and their employees
Collaborate with account management associates to prioritize issues, and keep them informed of the status
Document all contact and tasks in CRM and effectively communicate open issues and updates with account managers
Process employee enrollment changes with carriers and record confirmations
Assist with pre and post-renewal processes and client communication
Gain a sound working knowledge of the carriers and other vendors including basic contractual language and terminology
Perform related responsibilities and general administrative duties as required or assigned.
REQUIRED QUALIFICATIONS:
Experience:
Prior health insurance customer service and claims experience preferred
Previous office experience
Experience using Microsoft Office suite, Office365 experience preferred
2+ years using Excel
Education Required:
High school diploma or equivalent; bachelor's degree preferred
Certifications/Licenses:
Active state life, accident and health license preferred; must be able to secure license within 60 days
Associate Customer Service Representative
Customer Service Agent Job In Oklahoma City, OK
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
**ESSENTIAL RESPONSIBILITIES**
+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
+ Meet all production, quality, and adherence standards. Attends all required training classes.
+ Elevate issues to next level of supervision, as appropriate.
+ Maintain accurate records, including timekeeping records.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma or GED
**Substitutions**
+ None
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 6 months of Customer Service in a customer facing role
**Preferred**
+ Customer Service in a call-center environment
+ Customer Service in a Healthcare related call-center environment strongly preferred
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
+ Ability to take direction and to navigate through multiple systems simultaneously.
+ Ability to maintain composure under stressful and fast-paced conditions.
+ Strong written and verbal communication skills
+ Ability to communicate complex information in a simple, customer facing way
**Language (Other than English):**
None
**Travel Requirement:**
0% - 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Constantly
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$19.01
**Pay Range Maximum:**
$23.72
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at *****************************
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J259555
Part-Time Customer Service Based Agent
Customer Service Agent Job In Oklahoma City, OK
This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customer service representative answers telephone calls and responds to member facing chats to provide information regarding our company, research members online issues, provide assistance with website navigation, use problem solving skills, and advocate for members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain.
Tasks and responsibilities:
Answer a high volume of incoming phone calls and/or member facing chats
Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries
Consider and offer compensations as necessary
Operate as the liaison between customers, vendors, buying and operations staff
Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Uses problem solving and critical thinking skills to resolve order/product/delivery issues
Required skills, abilities, and certifications:
Education/Training: High School Diploma or GED preferred
Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
Experience: Previous customer service experience preferred
Knowledge/Skills: Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required
Must be able to work a flexible schedule including weekends and split days off
Recommended skills, abilities, and certifications
Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through.
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Ability to demonstrate learning and decision making skills
Strong time management skills
Bilingual capabilities a plus
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Disability accommodations
Inclusive of minority and disadvantaged groups
LGBTQ+ friendly workplace
Age-inclusive
Diversity and inclusion training or programs
Paid time off
Job Type: Part-time
Pay: $18.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Pharmacy Call Center Representative I
Customer Service Agent Job In Oklahoma City, OK
Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. This position will be instrumental in our management of the pharmacy call center for the state Medicaid population, as well as being responsible for answering calls from Medicaid members and providers with a goal of achieving one call resolution. The Pharmacy Call Center Rep I provides support to patients, providers, and Pharmacy Staff by maintaining information, participating in surveys, resolving problems, cross training, and attending meetings. Duties:
Provides support to patients and providers.
Responds to oral and written inquiries from the user community regarding Medicaid issues and related problems.
Answers inquiries to include but not limited to Federal rules and regulations, Medicaid, managed care, and fee-for-service.
Answers provider questions regarding medical claims.
Provides support to the Pharmacy staff.
Answers telephone calls, determines nature of call, and directs caller.
May perform clerical duties.
Maintains information about providers.
Stays abreast of constantly changing Medicaid fee-for-service and managed care rule revisions in order to provide accurate information.
Organizes reference materials for easy access.
Updates provider information.
Participates in patient related surveys.
Contacts Medicaid recipients for the completion of such surveys.
Resolves problems according to agency rules and procedures.
Provides guidance to Medicaid providers by identifying and correcting billing problems through the explanation of procedures and benefits.
Cross trains with Pharmacy Support Staff and management to achieve competency in all areas of pharmacy support.
Attends staff meetings and other meetings as needed.
Performs various duties as needed to successfully fulfill the function of the position.
Required Education\: High School Diploma or GED Skills:
Knowledge of Federal rules and regulations related to Medicaid, managed care, and fee-for-service
Ability to solve problems
Ability to train other Representatives
Customer service
Working Conditions\:
Physical\:
Sitting for prolonged periods.
Speaking and listening.
Constant use of the telephone.
Environmental\:
Standard Office Environment.
Why You Belong at the University of Oklahoma\: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement\: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Required Attachments
Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.
Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!
Customer Experience Representative - Full Time / Entry Level
Customer Service Agent Job In Midwest City, OK
Spartan is seeking a results-driven business development professional to play a critical role in our inbound and outbound marketing and lead generation efforts. The primary function of this role is working within marketing to engage and qualify prospective customers, walk them through the sales process, and work directly with the sales team for maximum effectiveness and overall satisfaction.
If you're looking to start your career then this entry-level customer experience role might be a GREAT fit for you. This is an excellent opportunity if you're just entering the workforce or if you're looking for a change of scenery in a new industry. We provide all successful candidates with exceptional hands-on training so that you learn what is necessary before entering the field.
"Hire for passion and intensity; there is training for everything else." - Nolan Bushnell
Responsibilities of the Customer Experience Representative:
Create personalized interactions in-person with customers and execute brand experiences
Have the ability to create customized products for our clients customers and learning brand knowledge
Gain a loyal customer base through tailored customer solutions
Focus on customer acquisition and retention within assigned territory and projects
Remain current with all consumer products and information
What do we offer to our growing team?
A team-oriented environment that is supportive and competitive
Networking and learning retreats nationally and internationally each year
Public speaking practice in small and large groups
Sales and marketing skills
No micromanaging
Competitive pay and high commissions
Full hands-on training in sales and customer service
Learn how to develop and enhance your leadership ability
To apply for this entry-level Customer Experience Representative, please demonstrate:
Ability to work full-time
Comfortable working with commission pay and performance growth
Great personality and people skills
2-year degree or equivalent customer service & sales experience
Sharp, professional demeanor
Customer service or sales experience is preferred, but not required
Call Center Representative- Taxpayer Resources Center
Customer Service Agent Job In Oklahoma City, OK
Job Posting Title Call Center Representative- Taxpayer Resources Center Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Call Center Representative- Taxpayer Resources Center
Salary- $48,000.00
Why you'll love it here!
TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
* Generous state-paid benefit allowance to help cover insurance premiums.
* A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
* Flexible spending accounts for health care expenses and/or dependent care.
* A Retirement Savings Plan with a generous match.
* 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
* 11 paid holidays a year.
* Paid Maternity leave for eligible employees.
* Employee discounts with a variety of companies and venders.
* A Longevity Bonus for years of service.
GENERAL FUNCTION
The Call Center Representative is often the first point of contact for taxpayers seeking information regarding their agency accounts. Representatives serve as a subject-matter expert regarding Oklahoma tax laws and responsibilities include assisting taxpayers by answering questions and trouble-shooting through the Taxpayer Resource Center. Daily contact involves communication with taxpayers and other agency staff via phone calls, electronic communications, and walk-up windows.
The Call Center Representative will be assigned responsibilities related to providing professional and technical services and assistance to taxpayers, and resolving questions and problems concerning state tax laws or agency policies and procedures to ensure that tax laws, rules, and procedures are interpreted consistently and that taxpayers are in compliance. They will analyze information presented to determine the nature of a problem, provide assistance in interpreting and applying tax laws, policies, and procedures, advise customers on matters related to the agency's business operations, and provide other assistance as needed.
TYPICAL FUNCTIONS
The functions performed by employees in this job family will vary by level, but may include the following:
* Assists taxpayers through incoming phone calls or emails and/or walk-up windows
* Provides technical assistance to taxpayers
* Resolves refund inquiries and responds to taxpayer inquiries on a full range of tax-related bills and notices
* Determines reporting requirements based on business type, activity, and related laws; explains the provisions of various tax laws
* Determines cause of taxpayer's delinquent status, using tax laws and rules as source materials, and recommends steps needed by the taxpayer to bring them into compliance with the tax law
* Determines taxpayer responsibility to file delinquent returns and takes necessary action to close delinquent inquiries
* Computes appropriate fees and identifies and communicates document deficiencies
* Reviews and analyzes requests for information and clarification of statutes, laws, Oklahoma tax codes, as well as policies, and procedures
* Completes research of laws and rules as needed to respond to specific inquiries;
* Provides taxpayers with options when available
* Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems
* Routes requests for materials, publications, or information to appropriate units for processing
* Assists taxpayers with technical/navigational issues related to the agency's self-service online portal
* Routes calls when issue has escalated or may not be resolved by TSR
COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of
* Basic accounting methods and principles and business arithmetic
* Office practices and procedures
* Various tax laws and policies
* Forms and methods used to report taxes
* Interview techniques
* General and local business practices related to tax liabilities
* Tax analysis
Skills in
* Attention to detail
* Interpersonal skills
* Verbal communication
* Active listening
Ability to
* Read, interpret, and apply various laws, rules and regulations concerning various types of taxes
* Use computers in reviewing, analyzing, and calculating tax liabilities
* Determine tax liabilities for various types of taxpayers
* Understand various types of business records and documents
* Exercise independent judgment and provide prompt service
* Maintain a positive attitude with a passion for providing a successful experience for every caller
* Communicate effectively, both orally and in writing, and with difficult or irate customers
* Establish and maintain effective working relationships with others
LEVEL DESCRIPTORS
The Call Center Representative job family consists of two levels which are distinguished based on the complexity of the work assigned, the level of expertise required to perform specific job assignments, and the responsibility assigned for providing leadership to others.
The Representative is the career-level where employees are assigned responsibilities at the full-performance-level for providing a full range of professional services and technical assistance to taxpayers in complying with applicable tax laws, rules, and regulations, and resolving more complex tax questions and problems. In this role, they will interpret all types of tax inquiries and requests for assistance and conduct required research of various tax laws and policies or coordinate with other divisions or units as needed to provide the required services or assistance. They will also identify and explore tax issues to provide correct and authoritative advice in resolving various problems and obtaining clearances.
MINIMUM QUALIFICATIONS
Representative
Education and Experience requirements at this level consist of
* An associate's degree in accounting, business management, public administration or a closely related field; PLUS one year of experience in bookkeeping, tax revenue, customer service, accounts maintenance, call center, or closely related work
* OR an equivalent combination of education and experience
PREFERENCE STATEMENT
Preference may be given to applicants who are proficient with Microsoft Office Suite, including Excel, Outlook, Word, PowerPoint and Teams.
SPECIAL REQUIREMENTS
Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.
Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
Call Center Representative- Taxpayer Resources Center
Customer Service Agent Job In Oklahoma City, OK
Job Posting Title
Call Center Representative- Taxpayer Resources Center
Agency
695 OKLAHOMA TAX COMMISSION
Supervisory Organization
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Call Center Representative- Taxpayer Resources Center
Salary- $48,000.00
Why you'll love it here!
TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
Generous state-paid benefit allowance to help cover insurance premiums.
A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
Flexible spending accounts for health care expenses and/or dependent care.
A Retirement Savings Plan with a generous match.
15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
11 paid holidays a year.
Paid Maternity leave for eligible employees.
Employee discounts with a variety of companies and venders.
A Longevity Bonus for years of service.
GENERAL FUNCTION
The Call Center Representative is often the first point of contact for taxpayers seeking information regarding their agency accounts. Representatives serve as a subject-matter expert regarding Oklahoma tax laws and responsibilities include assisting taxpayers by answering questions and trouble-shooting through the Taxpayer Resource Center. Daily contact involves communication with taxpayers and other agency staff via phone calls, electronic communications, and walk-up windows.
The Call Center Representative will be assigned responsibilities related to providing professional and technical services and assistance to taxpayers, and resolving questions and problems concerning state tax laws or agency policies and procedures to ensure that tax laws, rules, and procedures are interpreted consistently and that taxpayers are in compliance. They will analyze information presented to determine the nature of a problem, provide assistance in interpreting and applying tax laws, policies, and procedures, advise customers on matters related to the agency's business operations, and provide other assistance as needed.
TYPICAL FUNCTIONS
The functions performed by employees in this job family will vary by level, but may include the following:
Assists taxpayers through incoming phone calls or emails and/or walk-up windows
Provides technical assistance to taxpayers
Resolves refund inquiries and responds to taxpayer inquiries on a full range of tax-related bills and notices
Determines reporting requirements based on business type, activity, and related laws; explains the provisions of various tax laws
Determines cause of taxpayer's delinquent status, using tax laws and rules as source materials, and recommends steps needed by the taxpayer to bring them into compliance with the tax law
Determines taxpayer responsibility to file delinquent returns and takes necessary action to close delinquent inquiries
Computes appropriate fees and identifies and communicates document deficiencies
Reviews and analyzes requests for information and clarification of statutes, laws, Oklahoma tax codes, as well as policies, and procedures
Completes research of laws and rules as needed to respond to specific inquiries;
Provides taxpayers with options when available
Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems
Routes requests for materials, publications, or information to appropriate units for processing
Assists taxpayers with technical/navigational issues related to the agency's self-service online portal
Routes calls when issue has escalated or may not be resolved by TSR
COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of
Basic accounting methods and principles and business arithmetic
Office practices and procedures
Various tax laws and policies
Forms and methods used to report taxes
Interview techniques
General and local business practices related to tax liabilities
Tax analysis
Skills in
Attention to detail
Interpersonal skills
Verbal communication
Active listening
Ability to
Read, interpret, and apply various laws, rules and regulations concerning various types of taxes
Use computers in reviewing, analyzing, and calculating tax liabilities
Determine tax liabilities for various types of taxpayers
Understand various types of business records and documents
Exercise independent judgment and provide prompt service
Maintain a positive attitude with a passion for providing a successful experience for every caller
Communicate effectively, both orally and in writing, and with difficult or irate customers
Establish and maintain effective working relationships with others
LEVEL DESCRIPTORS
The Call Center Representative job family consists of two levels which are distinguished based on the complexity of the work assigned, the level of expertise required to perform specific job assignments, and the responsibility assigned for providing leadership to others.
The Representative is the career-level where employees are assigned responsibilities at the full-performance-level for providing a full range of professional services and technical assistance to taxpayers in complying with applicable tax laws, rules, and regulations, and resolving more complex tax questions and problems. In this role, they will interpret all types of tax inquiries and requests for assistance and conduct required research of various tax laws and policies or coordinate with other divisions or units as needed to provide the required services or assistance. They will also identify and explore tax issues to provide correct and authoritative advice in resolving various problems and obtaining clearances.
MINIMUM QUALIFICATIONS
Representative
Education and Experience requirements at this level consist of
An associate's degree in accounting, business management, public administration or a closely related field; PLUS one year of experience in bookkeeping, tax revenue, customer service, accounts maintenance, call center, or closely related work
OR an equivalent combination of education and experience
PREFERENCE STATEMENT
Preference may be given to applicants who are proficient with Microsoft Office Suite, including Excel, Outlook, Word, PowerPoint and Teams.
SPECIAL REQUIREMENTS
Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.
Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
IT Customer Service Technician
Customer Service Agent Job In Shawnee, OK
ORGANIZATIONAL UNIT: Grand Information Technology
SUPERVISOR: CTO/ Assistant Director of IT
SALARY RANGE: $35,000-$55,00
FLSA: Non Exempt
JOB SUMMARY: The Customer Service Technician must install, configure, maintain, and support an efficient computing environment so that end users can successfully accomplish their assigned job duties and business objectives. This includes, but is not limited to, receiving, prioritizing, documenting, and actively resolving end user service requests. Service request resolution will require critical thinking and problem solving skills. The Technician must utilize the designated Help Desk tracking system to document incoming requests and their resolutions. Customer service will be provided in-person, when possible, and remotely, as necessary.
ESSENTIAL FUNCTIONS:
Address incoming help requests from end users in a timely and courteous manner.
Perform Tier 2 help desk support related to end user service requests.
Document all pertinent information and nature of the service request provided by the end user.
Prioritize and schedule service request resolution.
Escalate service requests, as needed, to the appropriate IT team member. Contact third-part technical support as needed.
Record, track, and document the problem solving process, including all successful and unsuccessful actions taken through to final resolution.
Implement solutions, including installing and upgrading software and hardware, preserving user files and profile settings, and securing systems and applications.
Test solutions to ensure the service request has been adequately resolved.
Perform other duties and projects as required by Administration and Management.
Interact with third-party vendors to complete service requests that involve purchases or extended support needs.
Record, track, and document inventory and assets chain of custody.
Perform tasks involving the surplus and disposal of equipment including transfer, recording, tracking, and documenting.
Follow-up on services requests via email and make scheduled phone calls to end users based on the help desk service level agreement.
Work towards the goal of increasing the percentage of cases resolved by the service desk annually, and improving other customer service metrics.
Suggest system and process improvements for the help desk.
Assist in developing, presenting, and supporting training for end users in relation to IT security awareness, IT policies, and new hardware and software.
Actively study to stay abreast of latest technologies, security threats, and new products available.
REQUIRED QUALIFICATIONS:
· High School diploma or equivalent, and six months experience providing end user support or working in a related technology field.
Knowledge of basic computer hardware and networking
Experience with various operating systems, including Windows, Mac, Android, and iOS
Extensive software and application support experience
Working knowledge of a range of diagnostic and troubleshooting utilities
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on building trust relationships
Customer Service driven - must be positive, personable, yet professional with our end users, and have a sense of urgency to resolve problems in a timely manner.
Must have the ability to follow specific instructions and processes and ensure attention to detail.
Ability to work with minimal supervision
Strong organizations skills
Strong time management skills
Ability to be self-motivated
Additional Desired Qualifications
o CompTIA A+
o Any other certifications would be a plus (CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), etc.)
PHYSICAL REQUIREMENTS:
Ability to sit for extended periods performing repetitive work at the computer. Ability to regularly lift and/ or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Some bending, climbing, and stretching. Dexterity of hands and fingers to operate and handle computer components.
WORKING CONDITIONS:
Office environment- multiple locations.
Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
Customer Service
Customer Service Agent Job In Norman, OK
Loyal Loans is a regional finance company looking for positive, energetic, team players to join our company. The duties of the job include--customer service, collections, and loan underwriting. Candidates must be able to pay attention to detail and have the drive to succeed in all aspects of the business. Our company offers excellent pay with great bonus opportunities and benefits.
Requirements
Basic math skills
Customer service
Ability to multi-task
Willing attitude
Personal vehicle
Call Center Representative
Customer Service Agent Job In Oklahoma City, OK
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Guide emotional conversations in a calm and peaceful manner
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or call center environments
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
100% Company Funded Health Insurance
100% Company Funded Comprehensive Mental Health Support through Modern Health
100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
Dental, Vision, Life Insurance, Long Term and Short Term Disability
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $15.00 per hour
Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour
Customer Service Professional Full Time
Customer Service Agent Job In Edmond, OK
Benefits/Perks
Pay is $15-18 per hour depending on experience level
Careers Growth Opportunities
Company OverviewFor more than 40 years, Spring-Green has been beautifying America's neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job SummaryUnder the direction of the Office Manager, performs inbound call center functions; interacting with the company's customers by addressing inquiries, resolving complaints, communicating with branch personnel to assist in resolving service issues, selling services over the phone, completing property measurement, and following up on sales leads.
Responsibilities
Interacts with customers via telephone, email, text messages, or in person to explain services provided by Spring Green, quote prices, and use selling techniques to encourage customers to buy.
Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
Fields customer questions and complaints: when the issue is beyond the representative's knowledge, forwards to the assigned supervisor or other appropriate staff.
Ensures appropriate actions are taken to resolve customers' problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, comments, or cancellation details.
Processing of credit card payment information.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Qualifications
A high school diploma or general education degree (GED) required
Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred
Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience
Minimum typing skills 45 WPM.
Compensation: $15.00 per hour
For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.
Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green franchised system. Each Spring-Green franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green franchisee posting the position.
Customer Care Specialist
Customer Service Agent Job In Oklahoma City, OK
“We Push the Boundaries of Possibilities for our Communities.”
Overview of the Position Responsibilities: The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.
*Must reside in the state of Oklahoma
What You Will Do:
Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package.
Proactively review the customer's account and educate the customer on additional service options.
Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues.
Escalate any customer issues that may be indicative of larger network issues.
All other related duties as assigned.
What You Will Need:
At least one year of customer service experience required, with prior call center experience a plus.
Highschool diploma or GED required.
Define problems, collect data, establish facts, and solve practical issues.
Ability to effectively communicate complex technical support and billing information to customers.
Read and interpret documents, such as safety rules, product information and training materials.
Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.
Good analytical and problem-solving skills.
Great organizational and interpersonal skills.
Ability to maintain professionalism in challenging and/or changing situations.
Must be able to pass a background and drug test prior to employment.
Why Work at Bluepeak?
Competitive Compensation + Annual Bonus Eligibility
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development With an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet
Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
About Us
We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Representative/Receptionist
Customer Service Agent Job In Edmond, OK
Join Our Team at Animal Medical Center I-35!
Are you passionate about animals and exceptional customer service? Animal Medical Center I-35 in Edmond, OK, is looking for a friendly and dedicated Client Service Coordinator to join our team! This is a part-time position with the possibility of full-time employment in the future based on performance and clinic needs.
About Us: At Animal Medical Center I35 we place high emphasis on quality, honesty, and integrity. We take a personal interest in each of our team members and want someone that is as passionate about patient care and client service as we are. Animal Medical Center I35 is a well-established and full-service veterinary hospital. Our four-doctor practice specializes in companion animal medicine, and we are looking for great people who want to make a difference in the lives of pets and people in our facility.
Position Overview: As a Client Service Coordinator, you will be the first point of contact for our clients, ensuring they feel welcomed and valued. Your role will involve greeting clients with a smile, scheduling appointments, handling phone inquiries, processing payments, and maintaining a smooth front desk operation.
Key Responsibilities:
Stand and greet clients and their pets with warmth and professionalism.
Answer phone calls and schedule appointments efficiently.
Assist with client check-ins and check-outs.
Process payments and maintain accurate records.
Communicate effectively with the veterinary team to ensure seamless service.
Provide compassionate support to pet owners.
What We are Looking For:
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills
Previous veterinary or customer service experience preferred but not required
A love for animals and a positive, team-oriented attitude
Hours of Operation: M-F 7:30AM-6:00PM, Sa 8:00AM-12:00pm. Weekends rotate.
What We Offer:
Competitive Pay (Negotiable on experience)
401K/Retirement matching (pending eligibility)
Full Benefits (health/vision/dental-pending eligibility)
Mental health resources
Flexible Schedule (Saturday rotation)
Discounted food & services
Awesome work family!
Why choose us? Here's why our employees love working here: work-family, work-life balance, learning environment, relationships, high-standards/relaxed atmosphere, striving to grow together, supportive team, hands-on training, education opportunities & amazing clients…want to know more, call at ************ or visit ***************** to learn more about us.
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
CSR
Customer Service Agent Job In Oklahoma City, OK
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Customer Service Representative
Customer Service Agent Job In Oklahoma City, OK
1-3 years Customer Service experience, door industry preferred
Attention to detail and problem solving.
Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
Strong math skills required.
Willingness to learn product and processes, and work as a team
Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
Respond to customer requests for information concerning order tracking, order expediting and product availability.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the sales center as required.
Other duties as assigned.
Call Center Representative
Customer Service Agent Job In Edmond, OK
Job Details Entry 1400 BUILDING - EDMOND, OK Full Time High School None Monday - Friday 9AM-6PM Customer ServiceDescription
Kirkpatrick Bank hires individuals who are committed to building long lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return Kirkpatrick strives to offer a competitive and comprehensive benefit package.
Shift hours: Monday - Friday 9:00am to 6:00pm
Supervisory Responsibilities: None
Kirkpatrick Bank offers the following benefits (subject to eligibility requirement):
Company subsidized health and dental insurance for employees and dependents
Health and Dependent care flexible spending accounts, HSA account
Company provided life insurance and long term disability
Generous 401 (K) Match
Paid Sick and Vacation
Wellness Plan
Employee Banking products and services provided
Position Summary: Responsible for providing excellent customer support to individuals inquiring about various banking services. You will handle incoming phone calls and emails in a professional and efficient manner, ensuring customer satisfaction and resolving any issues promptly.
Essential Job Functions and Responsibilities:
Answer Customer Phone Calls and Emails:
Respond to incoming customer calls and emails promptly, providing support for various inquiries.
Review and respond to secure mail from customers through the online banking portal, ensuring accurate and timely resolutions.
Debit Card Assistance:
Assist customers with debit card inquiries, including reviewing transactions, denials, raising limits, travel plans, card orders, and other general inquiries.
Guide customers through the process of activating new cards and resetting pin numbers.
Online Banking Support:
Assist customers with online banking inquiries, including login issues, resetting passwords, and unlocking accounts.
Provide guidance on how to enroll, navigate, and use online banking features.
Bill Pay Assistance:
Support customers with Bill Pay-related questions, including setting up payments, troubleshooting issues, and resolving problems.
External Transfer and Zelle Support:
Assist customers with external transfer and Zelle inquiries, including enrollment, adding and managing recipients and setting up external accounts.
Review transactions to address any issues or denials, and guide customers on how to resolve them.
Committed to Company Mission and Core Values
The above represents general responsibilities for the position. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Qualifications
Skills and Abilities:
Keyboarding Skills
10-Key Skills
Strong organization skills and attention to detail
Microsoft Office knowledge helpful, including Excel, Word and Outlook
Good interpersonal skills and customer service skills a must
Education and Experience:
High School Diploma or equivalent education
Prior Banking experience preferred
Prior Call Center Agent/Representative experience preferred
Physical Requirements and Working Conditions:
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 25 pounds at times
Professional office environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Kirkpatrick Bank is an Equal-Opportunity Employer who offers EEO to all persons without regard to race, color, religion, age marital or veterans status, sex, national origin, physical or mental disability or any other legally protected class.
IAC Life Operations Customer Service Representative
Customer Service Agent Job In Oklahoma City, OK
LifeShield and its subsidiary, Individual Assurance Company (IAC), comprise one of the nation's most dynamic and rapidly growing carriers. LifeShield focuses on life and supplemental accident and health insurance products for individuals, families, businesses and associations, while IAC specializes in Medicare Supplement and group life policy administration.
Individual Assurance Company is seeking exceptional individuals to join our team in the role of Life Operations Agent.
Responsibilities Include:
• Assisting customers and agents in the handling of individual and Group Life Insurance inquiries via the phone or email.
• Issuing and posting premium receipts and invoices and updating accounts with payment issues.
• Processing changes to policies with accuracy.
• Multi-tasking, including talking to customers while simultaneously navigating the computer system.
• Manage and identify inconsistencies in payment dates and ensure all clients remain informed on outstanding debts and deadlines.
• Processing, maintaining, and following up on documents received through document management system.
• Providing solutions to any relative problems of internal and external clients and escalating more complex or persistent issues to management as needed.
• Maintaining performance standards.
• Efficiently managing all other job duties as assigned.
• Following established policies and procedures.
• Demonstrate a sense of ownership for all work with the goal of positively driving business results.
• Attend paid training and continue to build personal skill sets by participating in internal and external training.
• Participates in cross-training to act as a backup for other Life Operations areas as necessary.
Successful candidates will also:
• Basic computer skills to include maneuvering within multiple software programs and screens at one time.
• Basic computer knowledge (including MS Office) and data entry skills.
• Strong problem solving and time management skills with the ability to make independent decisions.
• Effectively prioritize and execute tasks to meet performance standards
• Demonstrate a strong attention to detail.
• Easily adapt to frequent change and process new information quickly.
• 1-3 years of office related experience, as well as previous customer service experience is preferred, but not required.
Call Center Representative
Customer Service Agent Job In Edmond, OK
Cellular Sales
Call Center Representative
Customer Service | Business Development
Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will · Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. · Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. · Coordinate and supply necessary documentation within online reporting trackers as needed. · Utilize internal systems to access and research customer accounts and history. · Confer with customers by telephone to provide information about products or services. · Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. · Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. What we would like to see from you · Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. · Oral Communication: Shaping and expressing ideas and information in an effective manner. · Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. · Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. · Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience · High School diploma or equivalent required. Preferred Education and Experience · Proficiency in Excel highly preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Skills
Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Service Orientation - Actively looking for ways to help people.Coordination - Adjusting actions in relation to others' actions.Time Management - Managing one's own time.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Abilities
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification & Benefits The classification is Non-Exempt. Your pay will be based on your skills and experience - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Compensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Customer Service Representative
Customer Service Agent Job In Midwest City, OK
Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future. We have immediate opportunities for Customer Service Representatives.
Flexible day, evening and weekend hours are available.
Requirements
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
And you're at least 16 years old - 18 if you want to be a driver.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
Additional Information
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!