Customer Service Agent Jobs in Marshfield, WI

- 102 Jobs
All
Customer Service Agent
Customer Service Representative
Customer Support Representative
Customer Relations Specialist
Customer Service Advisor
Service Specialist
  • Customer Support Representative

    Forward Bank 4.0company rating

    Customer Service Agent Job In Marshfield, WI

    Named American Banker's "Best Banks to Work For" six consecutive years and now CertifiedTM by Great Place To Work....Here's your chance to Move FORWARD with us and see what all the excitement is about! Forward Bank seeks an outgoing, service-oriented professional for a full time Customer Support Representative position at our Marshfield headquarters. The Customer Support Representative is the first point of contact for customer calls and emails, and handles customer inquiries and transactions via phone or email in an accurate and professional manner. Qualifications: High school diploma or equivalent Previous experience in a banking role and/or call center experience is preferred Exceptional customer service and communication skills Strong computer skills, specifically with e-services or online/digital banking Ability to manage multiple tasks in a fast-paced environment Join our team and help us live our mission....To Move Our Communities FORWARD !
    $33k-38k yearly est. 10d ago
  • Customer Service Agent I

    Church Mutual Insurance Company 4.2company rating

    Customer Service Agent Job 43 miles from Marshfield

    Introduction Looking to join a vibrant organization that makes a difference? At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we've made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world - when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs. What you'll be doing: As part of a team, provide timely solutions to customers primarily through telephone and email inquiries while optimizing the customer experience. Provide comprehensive direction regarding insurance coverages and options, information as requested, and resolution for concerns. Documentation of all inquiries and actions taken is required. Process transactions, complete required forms, and produce insurance documents. Determine eligibility for additional coverages and policies, including quoting and selling. **This is a HYBRID position that requires 2 days per week IN the office and can be based in one of the below locations: Milwaukee, WI Madison, WI Merrill, WI (preferred location) Mechanicsburg, PA Please list your preferred work location as one of the four from the list above when applying.** On any given day, you'll: • Provide comprehensive direction and solutions to external and internal customers through written and verbal communication. • Promptly provide information in response to inquiries to handle and resolve concerns. • Create system documentation of all verbal/written interactions with a customer, including any actions that were taken. • Gather and enter system data to process transactions and produce contractually correct insurance documents. Document all decisions and communications associated with the process. • Analyze, evaluate, and make decisions on eligibility of new business and quote endorsements, recognizing exposures and coverage alternatives. Offer risk management suggestions and adequately price insurance coverages. Complete required forms as necessary, including applications, surveys, and legal documents. This includes quoting additional coverages and policies. • Maintain assigned tasks on a daily basis. • Support Church Mutual customers across a specific geographic region. • Support the direct religious Church Mutual product line and Center of Excellence. • Work collaboratively in a team environment to achieve corporate and team goals to enhance the customer experience. Assist others in work processes to accomplish team workload expectations. • Extensive interaction with all Church Mutual customers, team members, sales force, and others related to Church Mutual operations. • Remain current on company systems, forms, and procedures. Continue to develop knowledge of the property and casualty industry, religions, religious organizations, senior living, camps, schools, nonprofits, and operations specific to Church Mutual's business niche. • Maintain confidentiality of the organization's customers and data. • Participate in individual and team trainings and meetings. • Suggest improvements and periodically participate in contact center initiatives to improve effectiveness. Here's what we expect **This is a HYBRID position that requires 2 days per week IN the office and can be based in one of the below locations: Milwaukee, WI Madison, WI Merrill, WI (preferred location) Mechanicsburg, PA Please list your preferred work location as one of the four from the list above when applying.** • We encourage bilingual candidates to apply, particularly those fluent in both English and Spanish. • Property and casualty insurance license required and relevant licenses must be renewed and maintained in accordance with Church Mutual and applicable state requirements. • High school diploma or equivalent required. • Two years of customer service, industry, or equivalent work experience preferred. A two- or four-year degree may waive all or a portion of the work requirement. • Post-secondary education or participation in recognized insurance education courses is desirable. • Experience documenting during telephone conversations strongly recommended. • Ability to work a pre-established work schedule and provide after-hours support for customer requests based on customer demand and/or employer's request. • Ability to work independently, as part of a team, with the ability to communicate internally across a variety of channels. • Strong verbal and written communication skills. • Excellent multitasking and prioritization skills. • Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable. • Comfortable analyzing exposures to recognize areas of concern and offer appropriate solutions. • Positive, professional, and customer-oriented attitude. Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location. Minimum Compensation USD $21.37/Hr. Maximum Compensation USD $29.92/Hr. Learn about our benefits: We value your hard work, dedication to our customers, and contributions to the team - and we understand the importance of benefits for today and planning for the future. Our generous, flexible total rewards provide you and your family with security and peace of mind. View our full total rewards package here We can recommend jobs specifically for you! Click here to get started.
    $21.4-29.9 hourly 6d ago
  • Customer Service Representative

    Ki Mobility 4.2company rating

    Customer Service Agent Job 32 miles from Marshfield

    Starting Wage: $19.50 per hour Standard Schedule: Monday-Friday, 9am-6pm with overtime as needed. Low Premium Medical Benefit Employee Recognition Programs The Customer Service Representative position works with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the front line of support for our customers, answering phone calls and emails, responding to questions, and walking the customers through basic troubleshooting or setup processes. This position also maintains a high degree of professionalism and effective communication to support our customers. Essential FunctionsJob Responsibilities Professionally interact with customers via incoming calls to provide and process information in response to product quotation and order requests and inquiries for a wide range of highly configurable mobility products. Maintain detailed and accurate documentation of customer interactions utilizing various proprietary software applications. Effectively manage a call center queue with a focus on consistently achieving high customer service standards of company metrics (ex: handle time, first call resolution, schedule accountability). Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner. Resolve concerns and complaints by listening to the customer, determining the cause, and finding a solution using reference documentation and/or consulting with department leadership. Answer questions on wheelchair adjustments and specifications, delivery estimates, and tracking details. Continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers. Ensure and follow safety requirements and standards. Maintain a safe, neat and orderly work environment. Perform all duties in a manner that follows, demonstrates, and promotes Company's values. Report to work as scheduled, on time, and able to work entire work schedule. Perform additional duties as assigned. Knowledge, Skills, and Ability Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service. Skill and ability to navigate multiple computer applications, with the use of dual monitors, while speaking with customers or performing other customer service tasks. Ability to manage a call center queue with periods of high volume incoming/outgoing calls. Detail oriented with a passion for and ability to continuously learn. Possess excellent oral and written communication skills. Exceptional skills in professionalism while interacting with customers and company associates. Skill and ability to multi-task, prioritize, and manage time efficiently. Ability to exercise patience to get questions answered correctly and timely. Ability to read and interpret parts diagrams. Critical thinking skills with the ability to interpret detailed customer information to find accurate solutions. Basic level skills using computer applications (Microsoft Suite, enterprise software). Basic math proficiency. Able to work effectively both independently and within a team environment. Ability to be highly adaptable and responsive to changing business needs. Possess a continuous improvement mindset. Ability to observe and identify details. Ability to work extended hours as scheduled, including weekends. Physical Demands Frequent sitting, wrist manipulation, walking, and standing. Frequent sedentary work with lifting up to 10 pounds. Manual dexterity to type and operate office equipment occasionally. Must be able to complete all physical requirements to perform essential functions. QualificationsExperience Required: Minimum of 2+ years of experience in a call center position or relevant customer service experience working with complex or custom product. Basic level experience with Microsoft Office programs (Word, Excel) and other enterprise software. Preferred: Experience reading and interpreting parts diagrams. Bilingual a plus Working Environment Standard working conditions include a temperature-controlled office and manufacturing environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations. Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
    $19.5 hourly 10d ago
  • Customer Relations Specialist

    Crystal Finishing Systems 4.2company rating

    Customer Service Agent Job 32 miles from Marshfield

    Job Details Schofield, WIDescription Warm Up Your Winter with a Hot New Career! Are you ready to kick off the new year with an exciting career move? Crystal Finishing Systems is looking for a Customer Relations Representative to join our growing team! As a Customer Relations Representative, you'll be the heart of our customer interactions, ensuring smooth order processing, timely follow-ups, and top-tier service. You'll collaborate with internal teams and customers to provide solutions, build relationships, and keep everything running smoothly. What You'll Do: Provide exceptional customer service and maintain strong client relationships Manage order entry, updates, and rush requests with accuracy Work closely with scheduling, production, and freight teams to ensure smooth deliveries Assist customers with pricing, quoting, and product inquiries Support the team with administrative tasks and customer communications What You Bring: 1-2 years of customer service experience (manufacturing preferred) Strong communication and problem-solving skills Proficiency in Microsoft Office (Word & Excel) Experience working with an ERP system, preferably Epicor A team-player attitude with the ability to multitask Qualifications What's In It For You Competitive Compensation: Rewarding pay for your hard work. Generous Paid-Time Off: Ample time to rest and recharge. 401(K) Plan: Secure your financial future with our retirement plan. Health Benefits: Medical, dental, and life insurance to support a healthy lifestyle. On-Site Health Clinics: Convenient care. Pre-tax Reimbursement Accounts: Dependent care and health expense accounts to ease tax burdens. Make this season the start of your journey to a bold new career-apply today! THE FINE PRINT All offers of employment are contingent upon successful completion of a pre-employment physical and drug screen. Crystal Finishing Systems provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Crystal Finishing Systems participates in E-Verify.
    $31k-39k yearly est. 8d ago
  • Customer Service & Sales Representative - Part-Time

    Midwestern Wheels 3.7company rating

    Customer Service Agent Job 25 miles from Marshfield

    Join our dynamic team as we seek enthusiastic individuals with exceptional customer service skills for exciting opportunities in the car rental industry! Become an integral part of a welcoming team committed to delivering outstanding customer experiences. As a Customer Service & Sales Representative, your main focus will be catering to the diverse needs of our customers seeking rental services at our Mosinee airport location. You will be responsible for renting our cars and promoting our products and services. This includes processing contracts, listening to and identifying customer need and effectively up selling our offerings and services to enhance their travel experience while providing excellent customer service. Key Responsibilities: Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process. Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business. Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer's travel experience. Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions. Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have. Assist with the return and cleaning of vehicles as needed. Compensation & Benefits: Total earning potential: $49,000-60,000 per year for full-time employees. This will include an hourly base rate plus uncapped incentive bonuses for sales upgrades and additional services. Paid time Off (PTO) that begins accruing from day one. Paid holidays, including your birthday! Comprehensive benefit package for full-time employees, including medical, dental, vision, life, and disability insurance. 401(k) retirement plan with generous company match. Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases. Access to employee assistance program. Free parking. About the Company: Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers. At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work. Requirements Previous sales experience is beneficial but not required. Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting. Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management. Basic computer proficiency, including the ability to use email and reservation software. Physical ability to move in and out of vehicles. Strong problem-solving and conflict resolution skills. Minimum age of 18 with a valid driver's license and a good driving record. Salary Description $45,000 - $60,000 Annually
    $49k-60k yearly 7d ago
  • Customer Service Representative

    Security Finance 4.0company rating

    Customer Service Agent Job In Marshfield, WI

    Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment. Providing exceptional customer service Maintaining office cash with accuracy and security Achieving account gain through proven loan judgment and effective customer solicitation Ensuring compliance with state and federal lending regulations and Company policies Ensuring prompt completion of loan applications Ensuring compliance with company record keeping procedures Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package. Company paid Health insurance (employee only) Competitive 401(k) with match Life and Dental benefits Paid holidays and vacation Profit Sharing Closed on Sundays Job Requirements Great customer service skills 18 years of age or older Valid driver's license, acceptable driving record and reliable transportation Ability to pass a criminal background check Stable work history Collections experience (direct first party collections/skip tracing) preferred Sales experience, preferred Ability to be working on the phone for the majority of the day Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
    $29k-37k yearly est. 60d+ ago
  • Customer Service/Service Advisor

    Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska

    Customer Service Agent Job 42 miles from Marshfield

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
    $29k-35k yearly est. 10d ago
  • Customer Service Representative

    Etac Ab

    Customer Service Agent Job 32 miles from Marshfield

    Starting Wage: $19.50 per hour Standard Schedule: Monday-Friday, 9am-6pm with overtime as needed. Low Premium Medical Benefit Employee Recognition Programs The Customer Service Representative position works with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the front line of support for our customers, answering phone calls and emails, responding to questions, and walking the customers through basic troubleshooting or setup processes. This position also maintains a high degree of professionalism and effective communication to support our customers. Essential FunctionsJob Responsibilities Professionally interact with customers via incoming calls to provide and process information in response to product quotation and order requests and inquiries for a wide range of highly configurable mobility products. Maintain detailed and accurate documentation of customer interactions utilizing various proprietary software applications. Effectively manage a call center queue with a focus on consistently achieving high customer service standards of company metrics (ex: handle time, first call resolution, schedule accountability). Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner. Resolve concerns and complaints by listening to the customer, determining the cause, and finding a solution using reference documentation and/or consulting with department leadership. Answer questions on wheelchair adjustments and specifications, delivery estimates, and tracking details. Continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers. Ensure and follow safety requirements and standards. Maintain a safe, neat and orderly work environment. Perform all duties in a manner that follows, demonstrates, and promotes Company's values. Report to work as scheduled, on time, and able to work entire work schedule. Perform additional duties as assigned. Knowledge, Skills, and Ability Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service. Skill and ability to navigate multiple computer applications, with the use of dual monitors, while speaking with customers or performing other customer service tasks. Ability to manage a call center queue with periods of high volume incoming/outgoing calls. Detail oriented with a passion for and ability to continuously learn. Possess excellent oral and written communication skills. Exceptional skills in professionalism while interacting with customers and company associates. Skill and ability to multi-task, prioritize, and manage time efficiently. Ability to exercise patience to get questions answered correctly and timely. Ability to read and interpret parts diagrams. Critical thinking skills with the ability to interpret detailed customer information to find accurate solutions. Basic level skills using computer applications (Microsoft Suite, enterprise software). Basic math proficiency. Able to work effectively both independently and within a team environment. Ability to be highly adaptable and responsive to changing business needs. Possess a continuous improvement mindset. Ability to observe and identify details. Ability to work extended hours as scheduled, including weekends. Physical Demands Frequent sitting, wrist manipulation, walking, and standing. Frequent sedentary work with lifting up to 10 pounds. Manual dexterity to type and operate office equipment occasionally. Must be able to complete all physical requirements to perform essential functions. QualificationsExperience Required: Minimum of 2+ years of experience in a call center position or relevant customer service experience working with complex or custom product. Basic level experience with Microsoft Office programs (Word, Excel) and other enterprise software. Preferred: Experience reading and interpreting parts diagrams. Bilingual a plus Working Environment Standard working conditions include a temperature-controlled office and manufacturing environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations. Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
    $19.5 hourly 10d ago
  • Customer Service Representative

    GFL Environmental Inc.

    Customer Service Agent Job 37 miles from Marshfield

    The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Key Responsibilities: * Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. * Communicate clearly and concisely with on-the-road employees to give instructions and assistance. * Answer incoming and make outgoing customer telephone calls. * Receive and resolve, within established guidelines, customer questions and concerns. * Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. * Track customer information and concerns and enter data into database. * Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. * Maintain new account files. * Work with supervisors to ensure that all missed stops and special pick ups are completed daily. * Provide timely and accurate information regarding missed stops or other customer concerns. * Generate call-in work orders for drivers * Download, distribute and answer all customer inquiries received via email. * Take web request and process payments by phone. * Process customer payments via internet and take cash payment's as needed. * Enter new subscription residential accounts into system. * Run credit checks on new customers. * Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. * Key all new/cancelled accounts into Tower system and verify in system. * Scan all contracts into system and maintain records of them. * Assist in completing the Affirmative Action log for all applicants. * Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. * Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. * Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. * May provide back up assistance for Office Coordinator. * Perform other duties and responsibilities as required or requested by management. Requirements: * High School Diploma or GED. * One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: * Ability to implement solutions to general and specific customer concerns. * Ability to work in fast-paced environment, meet time deadlines and perform under pressure. * Possess good organizational skills and record keeping skills. * Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. * Proficient in Microsoft Outlook, Microsoft Word and Excel. * Good problem solving ability. * Excellent data entry skills. Physical/Mental Demands: * Ability to stand, sit, walk, use hands and fingers, talk and hear. * Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: * Work in indoor office environment 95% of the time. * Noise level is usually moderate. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
    $29k-38k yearly est. 3d ago
  • Customer Service Representative

    Citizens State Bank 3.4company rating

    Customer Service Agent Job 10 miles from Marshfield

    Work for a company where employees make the difference and opportunity awaits ! Something is happening at Citizens State Bank (of Cadott, Chippewa, Cornell, Stanley, Prentice & Stratford), employees are accomplishing things never thought possible! Our Customer Service Representative position is vital to our company! Customer Service Representatives are the face of the company, helping customers with processing transactions and opening accounts, while also looking for opportunities to better help them achieve their dreams! Our mission of “relationships built on trust” starts with our CSRs and the impact that they make on our customers. Development and advancement programs available to grow career and earning potential. Citizens State Bank is looking for talented, motivated, sales-oriented individuals to join our team. We are looking for individuals interested in working for a company that values employee development, goals, accountability, results, reward and recognition, and growth! Come challenge yourself at Citizens State Bank. Qualified applicants will have an aptitude for helping people through positive interaction and the ability to recommend solutions. Does this sound like you? Apply today! About Citizens State Bank: At Citizens State Bank, employees are our most important asset. We value employee input and ideas and partner to help our employees develop and flourish. Citizens State Bank is a well-established $140 million-dollar community bank impacting the communities of Cadott, Chippewa Falls, and Cornell. At Citizens State Bank, you receive competitive wages and benefits : 401K program with match and elective contribution options and an employer sponsored profit sharing Over 15 days of PTO in your first year with a progressive scale as your longevity grows Health (with a near site clinic), dental, and vision benefits 100% employer paid Long-term disability, short-term disability, life insurance, AD&D, and an EAP Health Savings options Voluntary Accident Plans
    $28k-37k yearly est. 10d ago
  • Customer Service Rep(02043) -301 S. 2nd Ave.

    Domino's Franchise

    Customer Service Agent Job 33 miles from Marshfield

    Creating great family-like unified teams that are well equipped to serve our Domino's experience to the communities from shore to shore - our pizza in round, we have crust, sauce, cheese and toppings... just like each of our competitors. The difference is, we have incredible team members! This is what sets us apart from our competition. That's right! It's our employees!!! Job Description Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions available. Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated! They bring smiles, laughter, and love to our customers and represent a welcoming face for our Locally Owned Domino's Pizza. They are the best candidates who represent our brand! As a Customer Service Representative, you will be welcoming customers over the phone or in person, sharing our menu with the customers, and taking their orders. Other duties include pre-rush prep, cleaning, pizza making, oven tending, and expediting delivery orders, all done after proper training and time. Qualifications Must be at least 16yrs old Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-38k yearly est. 17d ago
  • Customer Service Representative

    Stevens Point Auto Center

    Customer Service Agent Job 32 miles from Marshfield

    In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers. Benefits Medical and Dental Vision Insurance Life Insurance 401K Plan Paid Training Employee discounts on products and services Competitive Wages Growth Opportunities Saturday Lunches Promote From Within Above average industry pay Holiday Parties & Celebration Company Picnic Family owned and operated Heavily involved in giving back to the community Base salary + Commission Responsibilities The Customer Service Representative will answer customer calls and establish follows-up with sales appointments Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates Provide customers with initial product information & direct them to the appropriate dealership resources Present initial financing options based on customer needs Follow up with leads that are not ready to make an appointment or no-show Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management Utilize CRM tracking system daily Skills / Requirements At least one previous role based in strong customer service experience Team player attitude Prompt and courteous Enthusiastic personality Must have strong computer skills Willing to submit to a pre-employment background check & drug screen Our vision is to help every employee be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do and it reflects in our everyday process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. The Rydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
    $29k-38k yearly est. 1d ago
  • Vehicle Service Specialist - Stevens Point

    VIOC

    Customer Service Agent Job 32 miles from Marshfield

    ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline. ROLE OVERVIEW: What you'll do to drive success When you join us as a Vehicle Service Specialist, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we'll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles. Your road to VIOC doesn't require previous automotive experience. Through our award-winning training program, we'll teach you how to: Change oil Check and refill fluids Rotate tires Test and replace batteries Inspect and replace lights and wipers Perform an 18-point safety check And other preventive maintenance services BENEFITS: What you'll gain to fuel your goals We're committed to putting our people first in every way possible. That's why we offer a variety of benefits* to help you navigate and advance a better future. Here's a look at some of our unique benefits: Compensation: $16.00/hour weekly pay. Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 18-24 months. Debt-Free Education: 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters. Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care. Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions. Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues. Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%. QUALIFICATIONS: What you'll need to keep moving forward From day one, you'll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning-and we'll help you every step of the way. We seek team members with: Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays) An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team English fluency in reading, writing, and speaking We expect you can: Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Crouch, bend, twist, and work with your hands above your head Be comfortable working in a non-climate-controlled environment Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that's willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself-bring what drives you. *Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
    $16 hourly 10d ago
  • Customer Support Representative

    Forward Bank 4.0company rating

    Customer Service Agent Job In Marshfield, WI

    Named American Banker's "Best Banks to Work For" six consecutive years and now Certified TM by Great Place To Work....Here's your chance to Move FORWARD with us and see what all the excitement is about! Forward Bank seeks an outgoing, service-oriented professional for a full time Customer Support Representative position at our Marshfield headquarters. The Customer Support Representative is the first point of contact for customer calls and emails, and handles customer inquiries and transactions via phone or email in an accurate and professional manner. Qualifications: High school diploma or equivalent Previous experience in a banking role and/or call center experience is preferred Exceptional customer service and communication skills Strong computer skills, specifically with e-services or online/digital banking Ability to manage multiple tasks in a fast-paced environment Join our team and help us live our mission....To Move Our Communities FORWARD!
    $33k-38k yearly est. 10d ago
  • Customer Service Agent I

    Church Mutual Insurance Company, S.I 4.2company rating

    Customer Service Agent Job 43 miles from Marshfield

    Introduction Looking to join a vibrant organization that makes a difference? At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we've made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world - when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs. What you'll be doing: As part of a team, provide timely solutions to customers primarily through telephone and email inquiries while optimizing the customer experience. Provide comprehensive direction regarding insurance coverages and options, information as requested, and resolution for concerns. Documentation of all inquiries and actions taken is required. Process transactions, complete required forms, and produce insurance documents. Determine eligibility for additional coverages and policies, including quoting and selling. **This is a HYBRID position that requires 2 days per week IN the office and can be based in one of the below locations: Milwaukee, WI Madison, WI Merrill, WI (preferred location) Mechanicsburg, PA Please list your preferred work location as one of the four from the list above when applying.** On any given day, you'll: • Provide comprehensive direction and solutions to external and internal customers through written and verbal communication. • Promptly provide information in response to inquiries to handle and resolve concerns. • Create system documentation of all verbal/written interactions with a customer, including any actions that were taken. • Gather and enter system data to process transactions and produce contractually correct insurance documents. Document all decisions and communications associated with the process. • Analyze, evaluate, and make decisions on eligibility of new business and quote endorsements, recognizing exposures and coverage alternatives. Offer risk management suggestions and adequately price insurance coverages. Complete required forms as necessary, including applications, surveys, and legal documents. This includes quoting additional coverages and policies. • Maintain assigned tasks on a daily basis. • Support Church Mutual customers across a specific geographic region. • Support the direct religious Church Mutual product line and Center of Excellence. • Work collaboratively in a team environment to achieve corporate and team goals to enhance the customer experience. Assist others in work processes to accomplish team workload expectations. • Extensive interaction with all Church Mutual customers, team members, sales force, and others related to Church Mutual operations. • Remain current on company systems, forms, and procedures. Continue to develop knowledge of the property and casualty industry, religions, religious organizations, senior living, camps, schools, nonprofits, and operations specific to Church Mutual's business niche. • Maintain confidentiality of the organization's customers and data. • Participate in individual and team trainings and meetings. • Suggest improvements and periodically participate in contact center initiatives to improve effectiveness. Here's what we expect **This is a HYBRID position that requires 2 days per week IN the office and can be based in one of the below locations: Milwaukee, WI Madison, WI Merrill, WI (preferred location) Mechanicsburg, PA Please list your preferred work location as one of the four from the list above when applying.** • We encourage bilingual candidates to apply, particularly those fluent in both English and Spanish. • Property and casualty insurance license required and relevant licenses must be renewed and maintained in accordance with Church Mutual and applicable state requirements. • High school diploma or equivalent required. • Two years of customer service, industry, or equivalent work experience preferred. A two- or four-year degree may waive all or a portion of the work requirement. • Post-secondary education or participation in recognized insurance education courses is desirable. • Experience documenting during telephone conversations strongly recommended. • Ability to work a pre-established work schedule and provide after-hours support for customer requests based on customer demand and/or employer's request. • Ability to work independently, as part of a team, with the ability to communicate internally across a variety of channels. • Strong verbal and written communication skills. • Excellent multitasking and prioritization skills. • Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable. • Comfortable analyzing exposures to recognize areas of concern and offer appropriate solutions. • Positive, professional, and customer-oriented attitude. Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location. Minimum Compensation USD $21.37/Hr. Maximum Compensation USD $29.92/Hr.
    $21.4-29.9 hourly 48d ago
  • Customer Service Representative

    Ki Mobility 4.2company rating

    Customer Service Agent Job 32 miles from Marshfield

    Starting Wage: $19.50 per hour Standard Schedule: Monday-Friday, 9am-6pm with overtime as needed. Low Premium Medical Benefit Employee Recognition Programs The Customer Service Representative position works with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the front line of support for our customers, answering phone calls and emails, responding to questions, and walking the customers through basic troubleshooting or setup processes. This position also maintains a high degree of professionalism and effective communication to support our customers. Essential FunctionsJob Responsibilities Professionally interact with customers via incoming calls to provide and process information in response to product quotation and order requests and inquiries for a wide range of highly configurable mobility products. Maintain detailed and accurate documentation of customer interactions utilizing various proprietary software applications. Effectively manage a call center queue with a focus on consistently achieving high customer service standards of company metrics (ex: handle time, first call resolution, schedule accountability). Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner. Resolve concerns and complaints by listening to the customer, determining the cause, and finding a solution using reference documentation and/or consulting with department leadership. Answer questions on wheelchair adjustments and specifications, delivery estimates, and tracking details. Continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers. Ensure and follow safety requirements and standards. Maintain a safe, neat and orderly work environment. Perform all duties in a manner that follows, demonstrates, and promotes Company's values. Report to work as scheduled, on time, and able to work entire work schedule. Perform additional duties as assigned. Knowledge, Skills, and Ability Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service. Skill and ability to navigate multiple computer applications, with the use of dual monitors, while speaking with customers or performing other customer service tasks. Ability to manage a call center queue with periods of high volume incoming/outgoing calls. Detail oriented with a passion for and ability to continuously learn. Possess excellent oral and written communication skills. Exceptional skills in professionalism while interacting with customers and company associates. Skill and ability to multi-task, prioritize, and manage time efficiently. Ability to exercise patience to get questions answered correctly and timely. Ability to read and interpret parts diagrams. Critical thinking skills with the ability to interpret detailed customer information to find accurate solutions. Basic level skills using computer applications (Microsoft Suite, enterprise software). Basic math proficiency. Able to work effectively both independently and within a team environment. Ability to be highly adaptable and responsive to changing business needs. Possess a continuous improvement mindset. Ability to observe and identify details. Ability to work extended hours as scheduled, including weekends. Physical Demands Frequent sitting, wrist manipulation, walking, and standing. Frequent sedentary work with lifting up to 10 pounds. Manual dexterity to type and operate office equipment occasionally. Must be able to complete all physical requirements to perform essential functions. QualificationsExperience Required: Minimum of 2+ years of experience in a call center position or relevant customer service experience working with complex or custom product. Basic level experience with Microsoft Office programs (Word, Excel) and other enterprise software. Preferred: Experience reading and interpreting parts diagrams. Bilingual a plus Working Environment Standard working conditions include a temperature-controlled office and manufacturing environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations. Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
    $19.5 hourly 28d ago
  • Customer Service & Sales Representative - Part-Time

    Midwestern Wheels 3.7company rating

    Customer Service Agent Job 25 miles from Marshfield

    Part-time Description Join our dynamic team as we seek enthusiastic individuals with exceptional customer service skills for exciting opportunities in the car rental industry! Become an integral part of a welcoming team committed to delivering outstanding customer experiences. As a Customer Service & Sales Representative, your main focus will be catering to the diverse needs of our customers seeking rental services at our Mosinee airport location. You will be responsible for renting our cars and promoting our products and services. This includes processing contracts, listening to and identifying customer need and effectively up selling our offerings and services to enhance their travel experience while providing excellent customer service. Key Responsibilities: Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process. Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business. Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer's travel experience. Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions. Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have. Assist with the return and cleaning of vehicles as needed. Compensation & Benefits: Total earning potential: $49,000-60,000 per year for full-time employees. This will include an hourly base rate plus uncapped incentive bonuses for sales upgrades and additional services. Paid time Off (PTO) that begins accruing from day one. Paid holidays, including your birthday! Comprehensive benefit package for full-time employees, including medical, dental, vision, life, and disability insurance. 401(k) retirement plan with generous company match. Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases. Access to employee assistance program. Free parking. About the Company: Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers. At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work. Requirements Previous sales experience is beneficial but not required. Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting. Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management. Basic computer proficiency, including the ability to use email and reservation software. Physical ability to move in and out of vehicles. Strong problem-solving and conflict resolution skills. Minimum age of 18 with a valid driver's license and a good driving record. Salary Description $45,000 - $60,000 Annually
    $49k-60k yearly 10d ago
  • Customer Service Representative

    Citizens State Bank 3.4company rating

    Customer Service Agent Job 10 miles from Marshfield

    Customer Service Representative Work for a company where employees make the difference and opportunity awaits! Something is happening at Citizens State Bank (of Cadott, Chippewa, Cornell, Stanley, Prentice & Stratford), employees are accomplishing things never thought possible! Our Customer Service Representative position is vital to our company! Customer Service Representatives are the face of the company, helping customers with processing transactions and opening accounts, while also looking for opportunities to better help them achieve their dreams! Our mission of “relationships built on trust” starts with our CSRs and the impact that they make on our customers. Development and advancement programs available to grow career and earning potential. Citizens State Bank is looking for talented, motivated, sales-oriented individuals to join our team. We are looking for individuals interested in working for a company that values employee development, goals, accountability, results, reward and recognition, and growth! Come challenge yourself at Citizens State Bank. Qualified applicants will have an aptitude for helping people through positive interaction and the ability to recommend solutions. Does this sound like you? Apply today! About Citizens State Bank: At Citizens State Bank, employees are our most important asset. We value employee input and ideas and partner to help our employees develop and flourish. Citizens State Bank is a well-established $140 million-dollar community bank impacting the communities of Cadott, Chippewa Falls, and Cornell. At Citizens State Bank, you receive competitive wages and benefits: 401K program with match and elective contribution options and an employer sponsored profit sharing Over 15 days of PTO in your first year with a progressive scale as your longevity grows Health (with a near site clinic), dental, and vision benefits 100% employer paid Long-term disability, short-term disability, life insurance, AD&D, and an EAP Health Savings options Voluntary Accident Plans
    $28k-37k yearly est. 60d+ ago
  • Customer Service Rep(02040) - 3033 Church St

    Domino's Franchise

    Customer Service Agent Job 32 miles from Marshfield

    Creating great family-like unified teams that are well equipped to serve our Domino's experience to the communities from shore to shore - our pizza in round, we have crust, sauce, cheese and toppings... just like each of our competitors. The difference is, we have incredible team members! This is what sets us apart from our competition. That's right! It's our employees!!! Job Description Customer Service Representative We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions available. Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated! They bring smiles, laughter, and love to our customers and represent a welcoming face for our Locally Owned Domino's Pizza. They are the best candidates who represent our brand! As a Customer Service Representative, you will be welcoming customers over the phone or in person, sharing our menu with the customers, and taking their orders. Other duties include pre-rush prep, cleaning, pizza making, oven tending, and expediting delivery orders, all done after proper training and time. Qualifications Must be at least 16yrs old Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-38k yearly est. 26d ago
  • Customer Service Representative (Multi Branch Support)

    Security Finance 4.0company rating

    Customer Service Agent Job 26 miles from Marshfield

    * Do you thrive on making a positive, lasting impact on people? * Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training? * Would you enjoy working in multiple locations in your area? * Do you want multiple opportunities to advance you career? * Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: * Provide outstanding customer service both on the phone and in-person. * Market for new and continued customer business. * Prepare and process loans and income tax returns. We offer: * TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. * An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. * Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals! * Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. * Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story!
    $29k-37k yearly est. 13d ago

Learn More About Customer Service Agent Jobs

How much does a Customer Service Agent earn in Marshfield, WI?

The average customer service agent in Marshfield, WI earns between $24,000 and $39,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average Customer Service Agent Salary In Marshfield, WI

$31,000
Job type you want
Full Time
Part Time
Internship
Temporary