Customer Service/Ticket Agent
Customer Service Agent Job 9 miles from Manchester
Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules to keep our North Londonderry terminal sparkling. This is not a remote position.
New hires are thoroughly trained and can expect a very competitive hourly rate of up to $17.00 per hour to start, with an increase after 90 days. Boston Express is looking for a permanent part-time (20-25 hours / 3-4 shifts per week) ticket agent / customer service rep. We are accepting applications for afternoon/evening (11:00AM - 6:15PM) shifts for our Exit 5 - North Londonderry NH location. As we are in the travel industry, open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary. Part-time staff earns paid time off based upon hours worked.
Attributes we are looking for are:
Computer literate with keyboarding skills
Personable, friendly, and outgoing
Ability to multitask when terminal is busy
Able to answer informational calls and direct passengers
Sell tickets and handle cash drawer
Possess strong problem solving skills
Ability to stand for long periods of time
Strong customer service and communication skills
Enjoys helping people, with patience to answer questions
Team player
Strong attention to detail
Bilingual language skills is a plus
Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.
Internal Ref: BXB
Customer Service Specialist
Customer Service Agent Job 25 miles from Manchester
Customer Service Representative
We are seeking an energetic Customer Service Specialist to join the team one of our clients in the service industry, in the Greater Boston area. The best candidate for this role is friendly and welcoming, very organized, and a professional multi-tasker.
If you are interested and would like to be considered for this opportunity, please submit a copy of your resume today!
Responsibilities
Respond to customer inquiries and requests via phone and email while representing the brand.
Conduct product/service installations and provide training to clients.
Follow client authentication procedures for all products and services.
Act as a liaison between internal and external clients.
Update policies and procedures related to existing products and services.
Assist with special projects as needed.
Qualifications
High school diploma or equivalent; bachelor's degree preferred.
1+ years of experience in customer service or sales.
Strong written and verbal communication skills.
Proficient in Microsoft Office.
Ability to thrive in a fast-paced environment and learn quickly.
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Customer Support and Deployment Specialist
Customer Service Agent Job 17 miles from Manchester
Technical Support Specialist Tier 1
Are you looking for an opportunity to join a fast growing early stage company where your efforts and hard work will be recognized and rewarded? An opportunity for you to attain a generous ownership position in addition to salary based compensation? If you're that right person then Unified Office could be the right place for you. We are a fast growing dynamic company that is transforming the world of Voice over IP communications and data analytics software that businesses are using to embrace “head on” the rapid changes occurring in the world of business today.
The right candidate must possess a “can do” positive attitude and leadership qualities. In addition the right candidate will receive a compensation package that includes a generous equity position within the company.
Responsibilities
Unified Office has developed a next generation Unified Communications services platform for voice and data communications using well known cloud-based systems to create virtual “non-facilities” based back office systems that offer innovative mission critical services at a low cost of ownership.
We are seeking an IT Service Desk Tier 1 Support Specialist who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using our IT ticketing system.
Duties Include:
· Work within our ticketing system to create detailed work logs and technical documentation.
· Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
· Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom).
· Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to address technical issues at all times.
· Maintain good working relationships with all cooperative workers.
· Treat co-workers and members with respect and courtesy.
· Network troubleshooting
· VoIP configuration and troubleshooting
· Provide assistance and training to customers in the use of our computer network, workstations.
· Provide helpdesk support, via phone, computer, and through our ticketing system, for issues related to our software, hardware and peripherals.
Skills & Experience
Strong customer support skills
Excellent written and verbal communication skills
Problem-solving ability to diagnose and resolve basic technical issues.
Demonstrates eagerness to learn and flexible with the ability to multi-task.
Possess attention to detail and follow-through.
Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
High level of professionalism and ability to maintain confidentiality.
Must own reliable vehicle for travel within the Greater Nashua NH area.
Customer Support Specialist - Hybrid
Customer Service Agent Job 44 miles from Manchester
Vaco Boston has partnered with our client who is looking to fill customer service type roles. Location: Lynn, MA- Training is full time on-site (6 months) Title: Customer Support Specialist Pay: $22.00/hour
Great personal skills
Call Center or customer service experience
High attention to detail
Responsibilities:
Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following:
Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.
Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
Ensures effective customer communication by utilizing superior verbal and written skills.
Must be able to handle basic customer complaints and problems with minimal assistance.
Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
Education and Experience:
Associate's Degree or related knowledge/skills base gained through experience preferred.
Customer Service background preferred.
Call Center experience preferred
Service and sales background a plus
PC and data entry skills required
Proven previous job stability a must
Skills/Knowledge:
Excellent written communication skills
Excellent verbal and listening skills including good grammar, tone of voice and diction
Ability to work effectively with others in a diverse population
Punctuality and consistent work attendance is required
Security Service Specialist II
Customer Service Agent Job 28 miles from Manchester
What will you do?
The responsibilities for the Security Service Technician role at Schneider Electric's Andover, MA branch include troubleshooting and independently repairing security systems, implementing hardware and software applications for customers, conducting scheduled maintenance, coordinating subcontractor activities, completing documentation, and providing on-site customer training as necessary.
What skills and capabilities will make you successful?
To excel in this role, candidates should ideally have 2+ years of experience in the HVAC controls business, possess knowledge of access control, video surveillance, and security systems, as well as understand security equipment operation and maintenance. Knowledge of electrical or information technology principles is essential. Additionally, a strong emphasis on customer service and satisfaction is crucial for success in this position.
What's in it for me?
Career Growth and advancement opportunity
Exceptional compensation package with bonus
Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more!
Who will you report to?
This role will report to the Field Service Security Manager in Andover, MA
Let us learn about you! Apply today.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Service Associate II - Reading (Req # 2855)
Customer Service Agent Job 37 miles from Manchester
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in “in-store” locations, or in other unique locations where such a “hybrid” position is authorized.
*Major Responsibilities:*
*Works toward achieving specific individual sales and service goals through the following activities:*
* Opens deposit accounts
* Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
* Closes loans for customers for applicable business lines (i.e. consumer lending)
* Ability to process ATM, ITM, TCR and ICOM
* Makes referrals to other bank business lines and third-party partners
* Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
* Responsible for operational compliance and adherence to policy
* Handles daily account maintenance and other service issues as necessary
* Understands and provides support in achieving quarterly sales
* Successfully completed and implemented 4 additional trainings (Fiduciary, Business Documentation, Operations and Safe Deposit)
* Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from their immediate supervisor.
*Teller Duties:*
* Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
* Cash checks for customers and non-customers according to bank policy.
* Process and properly record the sale of monetary instruments (i.e. official bank checks).
* Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
* Process foreign currency purchases and sales.
* Process various types of loan payments and credit card cash advances.
* Relative to all duties, must adhere to all bank policies and procedures.
* Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one versus the other.
*Qualifications:*
* Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
* Individual should be an outgoing self-starter and be technically literate. Basic business acumen and professionalism is a must.
* The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
* Ability to build relationships and strong alliances across the organization.
* Ability to quickly learn all details about the products and services offered by the bank.
* High School diploma or equivalent
* 2-4 years of sales experience in a retail, financial services or hospitality environment preferred
*Working Conditions: *
* Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
* Incumbent must be able to transport items weighing 15 pounds or more.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
Experience:
* Banking: 1 year (Preferred)
* Sales: 1 year (Required)
* Cash handling: 1 year (Required)
* Customer service: 1 year (Required)
Ability to Relocate:
* Reading, MA 01867: Relocate before starting work (Required)
Work Location: In person
Call Center Representative
Customer Service Agent Job 19 miles from Manchester
Join our Health Call Center Customer Service Team and make a difference. We're looking for a Call Center Representative to be the first point of contact for callers, providing essential information and support in a fast-paced environment.
What You'll Do:
Answer inbound calls promptly and courteously, ensuring a positive experience for each caller.
Provide non-clinical support, including conducting precertification and documenting all interactions accurately.
Enter demographic data into electronic databases, ensuring information is up-to-date and accurate.
Assist clinical staff by handling overflow calls and supporting service level standards in accordance with company policies.
Manage fax requests, emails, and case-building tasks to support the healthcare team and clients.
Make outbound follow-up calls to ensure timely processing of pre-certifications and resolve customer inquiries.
What We're Looking For:
At least one year of call center customer service experience (healthcare experience preferred).
High school diploma or equivalent.
Strong communication, data entry, and problem-solving skills.
Ability to work in a 24/7 call center environment, including weekends, nights, and holidays as needed.
Why Join Us?
Meaningful work in the healthcare industry.
Growth and development opportunities.
Supportive and team-oriented environment.
Ready to take the next step in your career? Apply today!
Customer Service Representative Bilingual Direct Hire $22-$24
Customer Service Agent Job 47 miles from Manchester
Customer Service Representative Bilingual- Spanish encouraged to apply Newton, MA
Pay range: $22.00- $25.00 DIRECT HIRE
Schedule: 8:00 am - 5:00 pm Monday- Friday
Responsibilities:
Provide phone assistance to clients regarding inquiries, equipment usage, and payment systems.
Generate service orders, process refunds, and monitor revenue using web-based systems.
Contribute to the creation of new account literature.
Reconcile currency and coin collections with daily collector sheets.
Assist in various office, sales, and accounting functions as required.
Skills and Qualifications:
Extensive experience with MS Office Suite, particularly Word and Excel, and proficiency in Microsoft accounting software
Fluency in both Spanish or Portuguese and English
Professional and positive demeanor, demonstrating strong teamwork.
Exceptional attention to detail and organizational skills in a fast-paced environment
High school diploma or GED; accounting background is advantageous.
Please send resumes to Jamie Corriveau:
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Eyewear Customer Service/Sales Advisor
Customer Service Agent Job 36 miles from Manchester
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.
You Will
Provide patients with exceptional customer service by understanding and advising the patient's needs
Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
Provide patients with comprehensive explanation of insurance benefits
Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
Collaborate with doctor(s) and team members to provide seamless patient experience
Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
Participate in other office duties as assigned
About You
Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
A proactive approach to problem solving with an entrepreneurial spirit
Willing to learn about industry, product, and services
Ability to sell with a desire to meet office goals with a “can do” attitude
Friendly, caring, and patient-centric person who thrives in a fast-paced environment
Team player who is willing to collaborate to provide the best patient experience
Growth With Us
Grow and develop your career through role specific training programs
Be offered an opportunity to earn bonuses and commission (role specific)
Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
Participate in our Vision coverage and associate discounts on our products
Participate in our 401(k) with competitive company match
Accrue PTO and paid holidays from day one
Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.
IND-EC
Customer Service Representative
Customer Service Agent Job 29 miles from Manchester
Hello,
Kindly review the below JD and if you are interested. Please apply your latest copy of your resume
Title: Customer Service Representative
Job type: Contract to Hire
QUALIFICATIONS:
High School Diploma.
Must have SAP experience
Prefer associates degree individuals or some level of college experience.
Strong financial/accounting skills required.
Problem solving skills and strong written and verbal communication skills required.
Must be knowledgeable in MS Office applications.
1-3 years experience
Thank,
Fahad Shaik
Phone: ************
Email id: *********************
Seasonal Merchandising Service Associate - Weekends Preferred
Customer Service Agent Job 38 miles from Manchester
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means:
Being friendly and professional, and engaging vendors and associates to meet store needs.
Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
Creating visually appealing product selections that are safe, clean, and easy for customers to access.
The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion.
What We're Looking For
Hourly Seasonal: Generally scheduled 10-40 hours.
Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location)
Physical ability to perform tasks that may require prolonged standing, sitting and other activities
Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Ability to work overnight and weekends as required.
Ability to utilize web based computer programs to accomplish assigned tasks.
Preferred Qualifications
High school diploma or equivalent.
6 months of Lowe's sales floor experience.
6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
3 months of experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
#Full time RequiredPreferredJob Industries
Retail
Junior Client Service/Operations Specialist
Customer Service Agent Job 48 miles from Manchester
We are seeking a motivated, passionate professional to join our fee-only wealth management team. Our firm has a growing base of high/ultra high net worth clients who we serve on a continuous basis. We nurture relationships by working closely with clients to guide them through their financial lives, building an individualized, dynamic plan that is right for them. We pride ourselves on our team-oriented environment, collaborative approach and high touch client service model.
The Junior Client Service/Operations Specialist will provide support in managing day-to-day relationships with firm clients. Responsibilities include:
Assist in managing client needs in all aspects of service including opening/updating client accounts, money transfers, managing/tracking capital calls for alternative investments, drafting documentation, and client communications.
Act as a liaison between advisors, clients, and custodians to process client requests and resolve issues.
Assist in managing the client onboarding process for HNW/UHNW clients.
Assist in maintaining/updating client data ensuring accuracy, security, and timeliness.
Develop new ways to continuously provide the best service to the firm's clients.
Assist with ad-hoc investment research and financial planning projects.
Assist with general office management and administrative functions.
Desired Skills and Experience
The ideal candidate for this position has financial services experience and a desire to work in a team-based environment in support of HNW/UHNW client relationships. They are passionate about client service, demonstrate exceptional communication and time management skills, and approach their work with an eagerness to ensure accuracy and expertise in all deliverables. Commitment to providing the absolute highest standard of client care is essential.
A successful candidate will be detail oriented, highly organized and a problem solver with strong communication skills. Highest degree of professionalism, integrity and honesty required. A good work ethic, sense of humor and positive attitude are essential. Additional requirements include:
Bachelor's degree required
1+ years' experience with a financial services or RIA firm supporting HNW clients.
Experience successfully completing paperwork for new accounts, handling client requests, and meeting/event coordination.
Knowledge of back-office operations of a financial planning and investment management firm.
Familiarity with Schwab and Fidelity custodial platforms preferred.
Excellent technology skills including Microsoft Office products and CRM systems, as well as the ability to adapt to new technologies and processes.
Ability to work independently, with little oversight, but with accountability to the client and the organization.
This position is on-site in our office in Wellesley, MA (not hybrid or remote). You must have your own transportation as there is no public transportation near our office.
PLEASE SUBMIT RESUME AND SALARY REQUIREMENTS TO ************************
Sales & Service Representative (Universal Banker)
Customer Service Agent Job 46 miles from Manchester
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. This full-time Sales and Service Representative position is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The successful candidate will demonstrate:
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
Engaging customers in conversation to understand their banking needs and preferences
Processing transactions accurately and efficiently
Providing assistance with account servicing needs
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications
Basic Qualifications: High School Diploma or GED and 6 months of customer service experience
Required Skills and Experience:
1+ years of recent experience in a cash-handling role
Professional communication skills, both written and verbal
Preferred Skills and Experiences:
1+ years in a retail banking environment is highly preferred
Sales support (cold-calling, marketing, etc.)
Working knowledge of Microsoft Office
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: **************************************** #LI-AM3
Associate Customer Service Rep.
Customer Service Agent Job 43 miles from Manchester
ViaCord, a Client Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. The value and benefits of stem cells found in umbilical cord blood are clear; cord blood collection saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.
Our Customer Service team is critical to the success of preserving the stem cells. They assist parents throughout the delivery process with any questions and also are responsible for ensuring the safe delivery of the stem cells to our laboratory facility. We are currently looking for enthusiastic people to join our growing team! This is a great opportunity for an individual to join an organization that provides growth opportunities for individuals looking to build a career in the biotech sector.
Skills:
Proven understanding of fundamental call center metrics and performance management techniques
Must have strong interpersonal, customer service and phone skills
Must be highly reliable and motivated to excel
Ability to work with cross-functional departments; experience working with teams
Ability to communicate effectively (both written & orally)
Ability to handle multiple tasks with adherence to deadlines
Superior planning, organizational, and time management skills to effectively allocate and manage resources
Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus)
No client or employee complaints against Rep for inappropriate behavior or handling of a situation
Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders and shipments
Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction
Build and maintain customer relationships
Assist clients and medical staff throughout the delivery life cycle of ViaCord's service
Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing and shipping issues
Assure quality, integrity and accuracy of client information (including review, processing, and database entry)
Partner with CS Management to implement necessary call center changes as result of customer feedback
Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims
Handle escalated customer issues as needed. All applicable follow-up must be conducted within a timely manner
Bilingual Spanish - Not required, but a really nice to have.
Participate in Customer Service On-Call Program Notice - On-Call Program will not be required for contingent labor, however if the worker were to covert to FTE, then they will be required to participate.
Education:
Bachelor's degree and 0-2 years experience in customer service and/or contact center (consumer market)
OR
Associate degree and 2 years experience in customer service and/or contact center (consumer market)
OR
High school degree and 4 years experience in customer service and/or contact center (consumer market) Skills: Required
CHANGE CONTROL
CUSTOMER SERVICE
TIME MANAGEMENT
PHONE SKILLS
ARTICULATE
Additional
BILLING
DATABASE
SHIPPING
ROLLOUT
CUSTOMER SERVICE TEAM
RETAIL SALES
SIEBEL
OUTBOUND CALLS
TYPING
CALL CENTER METRICS
BI-LINGUAL
MICROSOFT OFFICE
CUSTOMER SERVICE MANAGEMENT
LABORATORY
DATA ENTRY
LIFE CYCLE
QUEUE MANAGEMENT
FILING
CORRESPONDENCE
COLLECTION
MULTI LINE PHONE
CUSTOMER SERVICE ORIENTED
* Job details
*
Customer Service Representative
Customer Service Agent Job In Manchester, NH
Business Unit: LTL **What you'll need to succeed as a Customer Service Representative at XPO** Minimum qualifications: + 2 years of customer service experience + Strong computer, typing and 10-key skills + Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Pay starts at $23.52
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 13 days PTO over your first year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Communicate and coordinate with terminal and shop locations about commercial invoicing
+ Answer and direct phone calls and/or video calls during set work hours
+ Recognize and resolve documentation errors
+ Perform general clerical duties as assigned, including filing, data entry and billing
+ Review billing statements for accuracy and process for payment
+ Resolve invoice matching issues within the AP system
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods in a climate-controlled office environment
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (********************************************************************* .
Welcome Center Representative
Customer Service Agent Job In Manchester, NH
Part-time Description
The YMCA of Downtown Manchester is a place for people to connect with others and improve their health and wellness. We are part of a vibrant downtown community and strive to create a space that is welcoming to all. We are excited to be growing and are currently looking for enthusiastic people to join our Welcome Center team.
The YMCA of Downtown Manchester is looking for an energetic, outgoing customer service driven individual to join our Welcome Center Team. Our membership team creates positive relationships with individuals and families, shares information about our Y programs and helps prospective new members learn the benefits of the Y!
We have part-time positions available for evenings and weekends.
The Y provides competitive pay, free staff memberships and many opportunities for professional development and career advancement
Qualifications:
The candidate must also enjoy working in a fast paced environment while paying close attention to detail and dependable. Opportunity for morning coverage and additional hours as needed.
Shifts:
Weekend Help and afternoon help needed.
Available hours: day, 1-6, and every other weekend
Hours on average are 10-25 hours per week. Typically shift range from 4 hour to 8 hours in duration.
Benefits/Perks:
Flexible hours and team environment
Leadership development and paid training
Staff receive a free Y membership
Retirement plans available (for 18 +)
Paid time off
UNH Manchester, SNHU & Granite State College tuition discounts
Up to %50 discount on programs and childcare
Salary Description $13.50-$15.00 hourly
Customer Service/Ticket Agent
Customer Service Agent Job 17 miles from Manchester
Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules to keep our Nashua NH terminal sparkling. This is not a remote position.
New hires are thoroughly trained and can expect a very competitive hourly rate of up to $17.00 per hour to start, with an increase after 90 days. Boston Express is looking for a permanent part-time (15-20 hours / 3-4 shifts per week) ticket agent / customer service rep. We are accepting applications for afternoon shifts (12:00PM - 5:30 PM) for our Exit 8 - Nashua NH location. As we are in the travel industry, open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary. Part-time staff earns paid time off based upon hours worked. Interviews and training are held at our Nashua location.
Attributes we are looking for are:
Computer literate with keyboarding skills
Personable, friendly, and outgoing
Ability to multitask when terminal is busy
Able to answer informational calls and direct passengers
Sell tickets and handle cash drawer
Possess strong problem solving skills
Ability to stand for long periods of time
Strong customer service and communication skills
Enjoys helping people, with patience to answer questions
Team player
Strong attention to detail
Bilingual language skills is a plus
Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.
Internal Ref: BXB
Service Associate II (Concord)
Customer Service Agent Job 37 miles from Manchester
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in “in-store” locations, or in other unique locations where such a “hybrid” position is authorized.
*Major Responsibilities:*
*Works toward achieving specific individual sales and service goals through the following activities:*
* Opens deposit accounts
* Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
* Closes loans for customers for applicable business lines (i.e. consumer lending)
* Ability to process ATM, ITM, TCR and ICOM
* Makes referrals to other bank business lines and third-party partners
* Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
* Responsible for operational compliance and adherence to policy
* Handles daily account maintenance and other service issues as necessary
* Understands and provides support in achieving quarterly sales
* Successfully completed and implemented 4 additional trainings (Fiduciary, Business Documentation, Operations and Safe Deposit)
* Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from their immediate supervisor.
*Teller Duties:*
* Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
* Cash checks for customers and non-customers according to bank policy.
* Process and properly record the sale of monetary instruments (i.e. official bank checks).
* Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
* Process foreign currency purchases and sales.
* Process various types of loan payments and credit card cash advances.
* Relative to all duties, must adhere to all bank policies and procedures.
* Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one versus the other.
*Qualifications:*
* Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
* Individual should be an outgoing self-starter and be technically literate. Basic business acumen and professionalism is a must.
* The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
* Ability to build relationships and strong alliances across the organization.
* Ability to quickly learn all details about the products and services offered by the bank.
* High School diploma or equivalent
* 2-4 years of sales experience in a retail, financial services or hospitality environment preferred
*Working Conditions: *
* Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
* Incumbent must be able to transport items weighing 15 pounds or more.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
* 401(k)
* 401(k) 3% Match
* 401(k) matching
* AD&D insurance
* Adoption assistance
* Bereavement leave
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Employee stock purchase plan
* Flexible schedule
* Flexible spending account
* Gym membership
* Health insurance
* Health savings account
* Loan assistance
* Opportunities for advancement
* Paid orientation
* Paid time off
* Paid training
* Parental leave
* Prescription drug insurance
* Professional development assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance
* Volunteer time off
* Wellness program
Schedule:
* 8 hour shift
* Day shift
* Every weekend
* Monday to Friday
* Rotating shift
* Weekends as needed
Experience:
* Banking: 1 year (Preferred)
* Sales: 2 years (Required)
* Cash handling: 2 years (Required)
* Customer service: 2 years (Required)
Ability to Relocate:
* Concord, MA 01742: Relocate before starting work (Required)
Work Location: In person
Customer Service Representative
Customer Service Agent Job 17 miles from Manchester
We are seeking energetic and authentic individuals to join a Call Center environment driven to deliver exceptional customer service and that are driven to succeed in a family-knit environment onsite in Nashua, NH.
What's in it for you:
Weekly pay - Get paid every Friday!
Benefits - Medical, Dental, and Vision Insurance
Paid time off - Paid birthday and vacation (after conversion)
Generous PTO - 3 weeks of paid time off (after conversion)
401(k) with match (after conversion)
Key Responsibilities:
Handle customer calls regarding accounts, billing, and insurance.
Resolve issues, answer questions, and process payments.
Follow up on overdue accounts and ensure timely payments.
Meet performance goals for quality, productivity, and customer satisfaction.
What We're Looking For:
Ability to work well in a fast-paced, team environment.
Great phone etiquette and customer service skills.
Self-motivated and eager to learn.
High School Diploma or equivalent.
Able to pass a criminal background check.
Compensation:
Hourly pay of $17.00 - $18.00, based on experience.
If you're ready to be part of a supportive team and grow in your career, apply today!
Desired Skills and Experience
Customer Service, Call Center, CNA, LNA, Data Entry, Administrative
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Seasonal Merchandising Service Associate - Weekends Preferred
Customer Service Agent Job 46 miles from Manchester
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means:
Being friendly and professional, and engaging vendors and associates to meet store needs.
Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
Creating visually appealing product selections that are safe, clean, and easy for customers to access.
The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion.
What We're Looking For
Hourly Seasonal: Generally scheduled 10-40 hours.
Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location)
Physical ability to perform tasks that may require prolonged standing, sitting and other activities
Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Ability to work overnight and weekends as required.
Ability to utilize web based computer programs to accomplish assigned tasks.
Preferred Qualifications
High school diploma or equivalent.
6 months of Lowe's sales floor experience.
6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
3 months of experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
#Full time RequiredPreferredJob Industries
Retail