New Store Opening - Asset Protection - Agent - Royal Ridge Center Rack
Customer Service Agent Job 25 miles from Manchester
The Asset Protection (AP) team's function is to keep our customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers.
Asset Protection's strategies are driven by our three Asset Protection Pillars:
Protect People by providing support for employee and customer safety.
Protect Physical Spaces by protecting our assets which include both building and merchandise.
Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage.
When working in Asset Protection, no two days will be the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities:
Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
Identify theft trends by leveraging technology, reporting and surveillance tactics.
Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
Testify in court when summoned for criminal and/or civil cases.
Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.
You own this if you have…
The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
Have detailed, clear and concise verbal and written skills.
Good interpersonal and communication skills.
The ability to maintain a high level of confidentiality.
A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
The ability to work a flexible schedule based on business needs.
Meet any state and local licensing requirements.
Experience in investigative, asset protection and security procedures (preferred).
The job description highlights the most critical responsibilities and requirements of the job. It is not all-inclusive, there may be additional duties, responsibilities, and qualifications for this job.
We've got you covered…
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Bilingual Customer Service Representative
Customer Service Agent Job 17 miles from Manchester
Bilingual in English/Spanish
3 days a week onsite
2 days from home
Farmington, CT
$20/hour
Benefits and paid time off - direct hire
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive attitude. The Customer Service Representative will play a crucial role in enhancing customer satisfaction and loyalty.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Handle outbound calling for follow-ups and customer feedback.
Perform data entry tasks to maintain customer records in our computerized system.
Process cash handling transactions accurately when necessary.
Collaborate with sales teams to ensure seamless service delivery.
Maintain professionalism and phone etiquette during all interactions.
Assist multilingual customers effectively, ensuring clear communication.
Resolve customer complaints in a timely manner while ensuring customer satisfaction.
Requirements
Previous experience in a call center or customer service environment is preferred.
Strong computer skills with proficiency in data entry and use of CRM systems.
Excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
Ability to work collaboratively within a team setting while also being self-motivated.
Familiarity with cash handling procedures is an advantage.
Demonstrated ability to maintain composure under pressure and handle difficult situations with professionalism.
Strong attention to detail and organizational skills.
Call Center Specialist
Customer Service Agent Job 17 miles from Manchester
Our client, an auto and home insurance company, is looking to hire a Call Center Specialist on a contract basis. The ideal candidate will thrive in providing outstanding customer service and ensuring a positive experience for every client. Training is provided as well as growth opportunities to support your development. No prior insurance experience is required.
Hybrid schedule, 4 days onsite.
Pay: $19/hr
Responsibilities:
• Listen attentively to customers and engage with them in a positive, empathetic manner, ensuring a clear understanding of their needs.
• Maintain professionalism and courtesy in all interactions with customers and third parties.
• Transfer calls and connect callers to the correct department or person.
• Perform additional duties as required.
Qualifications:
• Bachelor's degree preferred, not required
• Strong computer skills and technical proficiency.
• High energy and self-motivation to take initiative and follow through.
• Ability to collaborate effectively in a team setting.
• Outstanding written and verbal communication skills.
• Proven ability to manage stressful situations with patience and professionalism.
• Capable of handling a high call volume while meeting time standards and maintaining a professional attitude.
• Dedicated to ongoing improvement and learning in customer service techniques.
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Customs Specialist
Customer Service Agent Job 21 miles from Manchester
Do you have experience in logistics and managing the movement of products domestically and internationally? If so we have an excellent temp-to-perm opportunity for you as Customs Specialist (Compliance and Logistics) in East Longmeadow MA!
Salary: From $40.00 to $44.00 per hour based on experience
Schedule: Monday through Friday, flexible either 8:00am to 5:00pm or 7:00am to 4:00pm or similar
What will you do:
Handle material expediting including working with Purchasing and Planning, expediting reports to vendors, and related duties.
Schedule deliveries, oversee import/export, and handle other requirements specific to selected vendors/clients.
Select and bid both domestic and international freight forwarders/carriers/brokers.
Track containers, print documents, and update SAP on ETA for each container.
Stay up to date on Customs Compliance rules and regulations, changes, tariffs etc.
Handle quoting of air freight.
Other general compliance and logistics responsibilities as assigned.
What is essential for this job:
Proven experience in logistics coordination, supply chain or similar role.
Understanding, exposure or direct experience in customs compliance is a plus but not required.
Strong knowledge of transportation management systems and logistics systems and processes, SAP preferred.
Proficient in data analysis tools and software.
Excellent communication and interpersonal skills.
Bachelor's degree is preferred.
Customer Service Representative
Customer Service Agent Job 41 miles from Manchester
MedXwaste.com, based in West Haven, CT, specializes in healthcare waste management, compliance services, paper shredding, hard drive destruction, and product destruction. With a focus on environmental responsibility and safety, we provide a comprehensive range of waste management solutions.
Role Description
We are seeking a detail-oriented Bookkeeper/Customer Service Representative to join our team. This dual role will involve managing financial records and providing exceptional customer service to our clients. The ideal candidate will be organized, proactive, and possess strong communication skills.
Key Responsibilities:
Bookkeeping:
Maintain accurate financial records, including accounts payable and receivable.
Prepare and process invoices, receipts, and payments.
Assist with reconciliation
Assist with budget preparation and financial forecasting.
Customer Service:
Serve as the first point of contact for customer inquiries via phone & email
Provide information about services, resolving issues in a timely manner.
Work with dispatcher to create customer schedules
Maintain customer records and update information in our software
Collaborate with other departments to address customer needs and concerns.
Follow up with customers to ensure satisfaction and retention.
Qualifications:
Proven experience in bookkeeping or accounting, preferably in a similar role.
Strong customer service skills with a friendly and professional demeanor.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
High school diploma required; associate degree in accounting or related field preferred.
Call Center Rep
Customer Service Agent Job 33 miles from Manchester
Ultimate Staffing is looking for great Customer Service Representatives to work in a call center environment.
We service many clients in a broad variety of industries that are in need of strong Customer Service Representatives. A successful candidate in this position will have a minimum of 2 years prior experience in a customer service position. The ability to multi task and have strong attention to detail is imperative to being a successful and effective member of the customer service team.
What's in it for you?
Weekly pay
Up to $18/hr
Medical benefits offered
Responsibilities:
Handle high volume of incoming calls
Assist customer in a polite and friendly manner
Create purchase orders, update client information in system
Manage client accounts and support in technical issues
Resolve any client and customer inquiries and complaints in a timely manner
Update internal databases while fielding calls from customers and/or clients
Answer pertinent questions as best to your ability to service the caller
Requirements:
Minimum of 2 years experience in customer service setting
Strong communication both written and verbal
Good customer service skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Commercial Lines Insurance CSR - Temporary (6 months)
Customer Service Agent Job 38 miles from Manchester
HYBRID schedule- New Haven County / Central CT
Join a top-rated, member-owned property & casualty insurance provider known for its collaborative culture and commitment to employees and customers.
About the Role:
We're seeking a temporary Commercial Lines Customer Service Representative to support their account services team from March through early Fall (end date TBD). Must have a producer's license and experience in commercial P&C insurance operations.
What You Bring:
3+ years experience working in commercial lines (P&C focus)
Experience with Auto coverage & habitational personal lines (preferred)
Strong Risk Management knowledge, contracts, and credit reports
Self-motivated with strong judgment & problem-solving skills
CT Producer's license Agent's license
Ability to start immediately
What They Offer:
Competitive pay
Collaborative, team-oriented environment
Now interviewing-click 'APPLY NOW'!
Customer Service Representative
Customer Service Agent Job 12 miles from Manchester
Job Title: Call Center Representative
Job Type : Contract
Shift Timings:
First Shift:7:30am - 04:00pm OR 08am - 04:30pm
Second Shift: 3:30pm - 11:30pm
Job Responsibilities:
• Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
• Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
• Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
• Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
• Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
• Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
• Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.
• Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.
Inside Sales/Customer Service Rep
Customer Service Agent Job 8 miles from Manchester
P&M Sales is an independent manufacturers representative agency, selling electrical construction products.
Role Description
This is a full-time hybrid role for an Inside Sales/Customer Service Rep at P&M Sales. The role is located in Hartford, CT, with the possible ability to work from home. The Inside Sales/Customer Service Rep will be responsible for engaging with customers, providing support, ensuring customer satisfaction, and delivering a positive customer experience.
Qualifications
Customer Service and Computer Skills Required.
Customer Satisfaction and Customer Experience skills.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Experience in sales or customer service roles.
Knowledge of CRM systems is a plus.
Knowledge of the electrical construction business is a must.
Customer Service Representative
Customer Service Agent Job 28 miles from Manchester
B&B COMMUNICATIONS GROUP, INC is a telecommunications company based in Cornelius, North Carolina. We are dedicated to providing top-notch telecommunications services to our clients.
Role Description
This is a full-time on-site role for a Customer Service Representative at our location in Westfield, MA. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction on a day-to-day basis.
Qualifications
Customer Service Representatives, Customer Support, and Customer Experience skills
Ability to create and maintain customer satisfaction
Excellent customer service skills
Strong communication and interpersonal skills
Problem-solving abilities
Experience in telecommunications industry is a plus
High school diploma or equivalent
Entry Level med device rep - DME/Oncology
Customer Service Agent Job 8 miles from Manchester
Med Device/Healthcare company looking for a med device sales rep in HARTFORD, CT
IF you're interested/qualified, please send your resume ******************** - thx!
SALARY - $70-75K base + commission and car allowance OTE first year is $130-140K with room for growth
Territory the following --> Most of the NORTHEAST and MID-ATLANTIC - 50% travel required for this med device job and you must be on board with that part. Candidates must live in greater HARTFORD for this med position.
The company is looking for candidates that have around either 1 years of light med or candidates that have around 2-7 years of fortune 1000 outside b2b sales experience from companies like ADP, PAYCHEX, CINTAS, XEROX, UNIFIRST, BEVERAGE COMPANIES and want to break into med device sales. MUST BE HARDCORE HUNTING SALES for this job.
bachelors degree preferred for this position.
Customer Relations Specialist
Customer Service Agent Job 17 miles from Manchester
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you.
You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics.
This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program.
Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed.
That means no industry experience required to start building your career.
Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now! ************
youtube.
com/watch?app=desktop&v=c8sA3tJt-MU&feature=youtu.
be Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests.
You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.
Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $20.
00 to $22.
00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests.
You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.
Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $20.
00 to $22.
00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?
PT Customer Service $18.50/hr Paid Weekly
Customer Service Agent Job 12 miles from Manchester
We are hiring Customer Service Agents at Bradley International Airport!
Paid Time Off
Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Passenger Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties and Responsibilities:
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
Excellent communication skills
Able to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Must be well groomed and physically fit
Completely clean and search an aircraft
Other duties as assigned
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Able to attend required training
Physical Demands :
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.
Customer Retention Sales Representative
Customer Service Agent Job 43 miles from Manchester
Seeking dynamic individuals for the role of Customer Solutions Advisor!
What do we do?
We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
We offer affordable solutions and make recommendations that make sense for those we serve.
We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
We believe in growing and promoting our employees to the next level.
What's in it for you?
Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have!
Hybrid schedule - Monday-Wednesday in the Orange, CT office and Thursday-Friday at home.
This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
Annual income potential of $44,000 along with uncapped commission to earn even more!
Potential for $2,000 New Hire Bonus if metrics are hit!
Not licensed? No problem! We have an extensive pre-licensing program that will get you up to speed!
This position is a fit for you, if you:
Are driven and goal oriented
Are technologically savvy
Have a high level of integrity with the desire to help others
Are coachable
Are positive
Are resilient
What experience/skills contribute to a successful Customer Solutions Specialist?
Life and Health License preferred, but not required. The Family Security Plan will pay you while we help you obtain insurance licenses.
1-2 years' of experience working in a call center environment (required)
1-3 years of sales experience.
What responsibilities are included in a typical day-to-day for a Customer Solutions Specialist?
Answering all incoming retention calls efficiently and accurately.
Maintaining daily department close ratios.
Efficiently using all systems related to providing service.
Offering members alternative, future payment methods when necessary.
Identifying and maximizing referral opportunities.
Researching and resolving policy holder issues, and driving resolution to avoid escalation.
Entering data and other relevant information into call center database.
Identifying opportunities to transfer to licensed sales agents for additional benefits.
During a 90 -day period, the Customer Solutions Advisor will have to attain consistent goals before studying for the state insurance exam.
Shadowing and training once the insurance license is obtained
If you are self-motivated and care about people, apply now!
BIA Customer Service Agent (personal lines)
Customer Service Agent Job 17 miles from Manchester
As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs.
We are currently searching for Customer Service Agents to join us in our Avon, Connecticut location. The ideal candidate will have experience with Personal lines of Insurance and a CT Property and Casualty license is required to perform this role.
The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.
We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.
Experience within the Personal Lines insurance industry is a plus, and a Connecticut Property & Casualty insurance license is required to perform this position. Customer Service and some Sales skills are a must.
The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.
Call Center Representative
Customer Service Agent Job 9 miles from Manchester
Join our dynamic team at Axe Elite, where we prioritize people over profits and uphold the highest standards of character and integrity. At Axe Elite, we believe that success is not only measured by financial gains but by the positive impact we make on individuals and communities. Our unique company culture prioritizes the well-being and development of our people while striving for outstanding customer service and ethical business practices. Our vibrant culture fosters collaboration, growth, and personal development, ensuring that every member of our team thrives professionally and personally.
Benefits:
Equal opportunity of reaching high-level positions within the company
Mentorship and coaching
Weekly pay
No experience required
No cap on income
Monthly and yearly recognitions
High Ticket Commission Sales
Daily, Weekly, and monthly bonuses
Car bonus
Responsibilities and Duties
Contact business owners and consult them on their technology needs
Maintain knowledge about product information and promotions
Manage client relationships
Perform at the highest level
Communicate with clients via phone and email
Full Time Position
Monday-Friday
Compensation: $2,600.00 per month
Call Center Representative - healthcare
Customer Service Agent Job 5 miles from Manchester
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact with First Choice Health Centers callers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, (re)scheduling appointments, verifying patient information, collecting information pertinent to reason for call to accurately direct patient to correct source to meet their needs.
Why First Choice?
We are committed to you! We offer great training, great benefits, career growth and employee well-being!
* Medical, Dental and Vision Insurance for employees working 30 hours or more
* 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year
* Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
* Company paid Life insurance
* Voluntary Term, Whole Life, Accident and Critical Care Insurance
* Complimentary premium Calm membership (#1 mental health app)
* Recognition programs
* Paid Basic Life Support certification with renewal every 2 years.
* Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm but all clinics close on Friday at 3 pm.
* The hourly range for this position is $17.00 - $19/hour. Pay is based on several factors including but not limited to work experience certifications, etc.
For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.
Minimum Knowledge, Skills & Abilities Required:
* Experience working in a call center or customer-support role.
* Strong active-listening and verbal-communication skills.
* Proficiency in problem-solving.
* Ability to multitask and manage time effectively.
Experience and Training:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
* Minimum HS Diploma or GED equivalent
Standard Job Duties:
* Answers all incoming calls in a timely manner in a call center setting.
* Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
* Obtains and verifies required information, such as patient demographics, during call.
* Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
* Refer to phone triage list for calls referred to nurse or Provider.
First Choice is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. We test for marijuana as part of our drug-free workplace policy.
COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Retail Banking- Float Customer Solutions Representative
Customer Service Agent Job 39 miles from Manchester
Float Customer Solutions Representative (NE-7)
This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that enhance their financial well-being, customer solutions representatives are cross-trained to fully handle both operational and moderate customer service representative tasks efficiently and effectively.
ACCOUNTABILITIES / RESPONSIBILITIES :
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
Proactively engages with customers on retail branch floor - informs and educates through various experiences including digital presentations - provides efficient, accurate and courteous customer service.
Maintains complete knowledge of Bank's products and services. Identifies and actively engages customer in determining needs and goals. Recommends and creates customized solutions - opens and processes all types of consumer and business deposit, retirement, and consumer credit card accounts, participates in onboarding and customer retention activities. Refers to a business partner as appropriate.
Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, check cashing, commercial teller transactions, coin orders, cash advances, traveler's checks, etc.
Assists customers with account maintenance, CD renewals, address changes, research requests, check ordering, debit card orders, safe deposit access, notary services, and able to effectively demonstrate online banking and mobile banking services.
Balances transactions and cash at the end of the day and assists with ATM balancing and branch settlement. Maintains keys and combinations. Has branch opening and closing responsibilities. Assists with other security and audit routines.
Ensures that transactions are processed accurately and proper documentation completed.
Promotes the Bank's products and services and maintains an active participation in community affairs.
Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function.
Performs related and unrelated duties as may be needed.
POSITION REQUIREMENTS:
High School diploma; associate's or bachelor's degree preferred; minimum of two years of customer service or related experience required, cash handling experience helpful. A proven ability to take initiative to achieve personal and professional goals and objectives. Effective customer service, verbal and written communication, mathematical, problem solving and organizational skills. Detail-oriented and able to multi-task and use various types of office equipment, including computer. Able to lead by example. Tech-savvy - use and ability to demonstrate features of banking technology with customers using a variety of tools. Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential. Actively learns, demonstrates, and fosters the Chelsea Groton Bank culture. Physical requirements include the ability to move to various locations including the vault, ability to lift up to 15 pounds on an interim basis, and the flexibility to bend and reach.
SUPERVISORY SCOPE :
None
INDEPENDENT ACTION:
Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.
COMPLIANCE:
Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending.
Box Office Ticket Agent
Customer Service Agent Job 31 miles from Manchester
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
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This position is responsible for both ticket and gift card sales for the property, while providing superior customer service.
Primary Duties and Responsibilities: includes but not limited to:
Sells ticket via walk up and over the phone
Processes gift card transactions via walk up, over the phone and via Mohegansun.com online store
Secondary Duties and Responsibilities:
Distributes will call for all ticketed events
Helps support related in-house departments, as needed
Maintains confidentiality in regards to event and guest information
Minimum Education and Qualifications:
Previous money handling experience
Must be familiar with a computer
Competencies: Incumbent will master the following competencies while in this position:
Able to read, understand and communicate all necessary information
Excellent guest service skills
Training Requirements:
Knowledge of the Mohegan Sun gift card database system
Proficiency in Box Office ticketing software and other applicable computer programs
Physical Demands and Work Environment:
Must be able to adapt to a high energy environment that is constantly changing
Must be able to sit and stand for extended periods of time
Must be able to lift up to 30 lbs.
Must be able to work long hours, nights, weekends and holidays, as assigned
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
#JoinOurWinningTeam
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Rink Operator | Part-Time | Mullins Center (UMass-Amherst)
Customer Service Agent Job 41 miles from Manchester
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Rink Operator will operate ice resurfacing machines, perform janitorial taks during events booked at the Mullins Center Community Ice Rink and Arena.
This role will pay an hourly wage of $17.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
This position will remain open until April 11, 2025.
Responsibilities
Reports to Ice Rink Director, Ice Rink Supervisor (scheduling) and Ice Rink Operations Supervisor (Technical and Operational)
Responsible for maintaining a quality Ice Sheet during events in a punctual manner
Responsible for opening and closing the Rink on time and according to schedule
Perform housekeeping and light janitorial duties, responsibilities include keeping area around ice sheet and locker rooms clean and orderly
Deal knowledgably, pleasantly and professionally with the general public in person, develop a thorough knowledge and understanding of the Ice Rink including schedule, prices, procedures, and programs offered
Operate Ice Resurfacer and other equipment in a careful and safe manner
Support all safety rules and be aware of patrons at all times to maintain a safe experience
Acts as a representative for the Mullins Community Ice Rink to the general public, must deal knowledgably, pleasantly and professionally with patrons at all times
Works also as Skate Room Attendant, Skate Guard or Cashier as assigned by Rink management
All other duties as assigned by supervisors or management
Must be punctual and organized, must be able to follow procedures
Must have the ability to work without supervision and handle time-sensitive, stressful situations in a calm manner
Experience with cash register and cash handling a plus
Skating experience a plus
Will be trained to sharpen skates
Qualifications
High School Diploma/GED
Previous experience in ice rinks or operating heavy machinery a plus, not required
Must be able to work flexible shift/schedule including weekends, nights, and holidays
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.