Customer Service Agent salary

Q: What state pays Customer Service Agents the most?

Alaska pays Customer Service Agents the most in the United States, with an average salary of $35,949 per year, or $17.28 per hour.

Q: How do I know if I'm being paid fairly as a Customer Service Agent?

You know if you are being paid fairly as a Customer Service Agent if your pay is close to the average pay for the state you live in. For example, if you live in Hawaii you should be paid close to $34,707 per year.

Q: What is a good starting salary for a Customer Service Agent?

A good starting salary for a customer service agent is $21,000 in the United States. That puts you in the 10th percentile of annual income for a customer service agent in the U.S., which is about what you would expect if you were new to the field. The average salary for customer service agents is $27,662, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a customer service agent can vary by state.

Q: How much does a customer agent make?

A customer agent makes $31,097 a year ($14.95 an hour). However, what a customer agent can make varies; it can range anywhere from as low as $28,000 a year to as high as $48,000 a year. Factors such as the number of years of experience and location impact how much a customer agent can make.

Average customer service agent salary

$14.23

$29,598 yearly

Entry-level customer service agent salary

$23,000 yearly salary

Updated January 8, 2025

How much does a customer service agent make?

The average customer service agent salary in the United States is $29,598. Customer service agent salaries typically range between $23,000 and $37,000 yearly. The average hourly rate for customer service agents is $14.23 per hour.

Customer service agent salary is impacted by location, education, and experience. Customer service agents earn the highest average salary in Alaska.

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Where can a Customer Service Agent earn more?

Compare salary by location

56k

36k

16k

-4k

Columbus, OH$34,109

Pittsburgh, PA$25,695

Compare salary by company

65k

45k

25k

Uline$38,924

Solcius$34,799

Customer Service Agent Salaries By Experience Level

Customer Service Agent salary estimates from across the web

Based on the latest salary information compiled by Zippia, Salary.com and SalaryExpert, the average salary for a customer service agent typically falls between $29,598 and $48,447.

zippia

$29,598yearly

Salary.com[1]

$43,717yearly

SalaryExpert[2]

$48,447yearly

Average customer service agent salary by state

Highest paying states for customer service agents

Rank	State	Avg. Salary	Hourly Rate
1	Maine	$31,736	$15.26
2	Wisconsin	$30,592	$14.71
3	North Dakota	$29,573	$14.22
4	Minnesota	$32,570	$15.66
5	Alaska	$35,949	$17.28
6	Wyoming	$28,713	$13.80
7	Connecticut	$33,025	$15.88
8	New Hampshire	$31,513	$15.15
9	Massachusetts	$34,055	$16.37
10	Vermont	$31,393	$15.09
11	Delaware	$30,634	$14.73
12	New Jersey	$32,798	$15.77
13	Washington	$32,995	$15.86
14	Illinois	$29,792	$14.32
15	Arizona	$28,464	$13.68
16	Iowa	$27,743	$13.34
17	Michigan	$29,133	$14.01
18	Rhode Island	$30,216	$14.53
19	Hawaii	$34,707	$16.69
20	Ohio	$27,647	$13.29
21	Colorado	$30,012	$14.43
22	New York	$32,198	$15.48
23	Montana	$26,953	$12.96
24	California	$32,420	$15.59
25	Idaho	$26,838	$12.90
26	Kentucky	$26,175	$12.58
27	Indiana	$26,641	$12.81
28	Missouri	$27,344	$13.15
29	Oregon	$29,850	$14.35
30	South Dakota	$26,403	$12.69
31	District of Columbia	$31,969	$15.37
32	Utah	$27,039	$13.00
33	Nebraska	$26,513	$12.75
34	Texas	$26,964	$12.96
35	Nevada	$26,791	$12.88
36	Tennessee	$25,230	$12.13
37	West Virginia	$24,063	$11.57
38	Pennsylvania	$26,461	$12.72
39	Florida	$24,377	$11.72
40	Maryland	$29,055	$13.97
41	Alabama	$23,829	$11.46
42	Kansas	$24,278	$11.67
43	Oklahoma	$23,536	$11.32
44	Arkansas	$23,986	$11.53
45	North Carolina	$25,262	$12.15
46	South Carolina	$24,153	$11.61
47	Louisiana	$22,291	$10.72
48	Mississippi	$21,196	$10.19
49	Georgia	$23,518	$11.31
50	Virginia	$24,573	$11.81
51	New Mexico	$22,514	$10.82

Top customer service agent jobs near you

Highest paying cities for customer service agents

The highest-paying cities for customer service agents are Boston, MA, San Francisco, CA, and SeaTac, WA.

Rank	City	Avg. Salary	Hourly Rate
1	Boston, MA	$34,109	$16.40
2	San Francisco, CA	$33,509	$16.11
3	SeaTac, WA	$33,198	$15.96
4	Saint Paul, MN	$32,608	$15.68
5	New York, NY	$32,117	$15.44
6	Portland, ME	$31,782	$15.28
7	Medford, OR	$30,100	$14.47
8	Denver, CO	$30,038	$14.44
9	Chicago, IL	$29,860	$14.36
10	Phoenix, AZ	$28,546	$13.72
11	Des Moines, IA	$27,623	$13.28
12	Reno, NV	$27,490	$13.22
13	Kansas City, MO	$27,432	$13.19
14	Columbus, OH	$27,264	$13.11
15	San Antonio, TX	$27,045	$13.00
16	Salt Lake City, UT	$26,991	$12.98
17	Billings, MT	$26,750	$12.86
18	Omaha, NE	$26,569	$12.77
19	Indianapolis, IN	$26,534	$12.76
20	Pittsburgh, PA	$25,695	$12.35

Customer Service Agents are the most in-demand in these five cities:

Customer Service Agent salary details

A customer service agent's salary ranges from $23,000 a year at the 10th percentile to $37,000 at the 90th percentile.

Average Customer Service Agent Salary Graph, Trends, and Summary

What is a customer service agent's salary?

Percentile	Annual Salary	Monthly Salary	Hourly Rate
90th Percentile	$37,000	$3,083	$18
75th Percentile	$33,000	$2,750	$16
Average	$29,598	$2,467	$14
25th Percentile	$26,000	$2,167	$13
10th Percentile	$23,000	$1,917	$11

Highest paying customer service agent jobs

The highest paying types of customer service agents are customer service expert, customer service professional, and customer service consultant.

Job Title	Annual Salary	Monthly Salary	Hourly Rate	Job Openings
Customer Care Representative	$32,912	$2,743	$15.82	214,835
Customer Care Advocate	$33,219	$2,768	$15.97	248,553
Customer Representative	$37,351	$3,113	$17.96	220,778
Service Agent	$29,769	$2,481	$14.31	218,795
Customer Service Professional	$46,620	$3,885	$22.41	251,374
Customer Service Representative	$32,260	$2,688	$15.51	209,515

Top companies hiring customer service agents now:

Which companies pay customer service agents the most?

Customer service agent salaries at Uline and H.B. Fuller are the highest-paying according to our most recent salary estimates. In addition, the average customer service agent salary at companies like USAA and GEICO are highly competitive.

Rank	Company	Average Salary	Hourly Rate
1	Uline	$38,924	$18.71
2	H.B. Fuller	$38,533	$18.53
3	USAA	$38,384	$18.45
4	GEICO	$37,968	$18.25
5	Mountain America Credit Union	$37,109	$17.84
6	Spectrum	$37,092	$17.83
7	CounterPath	$36,953	$17.77
8	Ecolab	$36,525	$17.56
9	Farmers Insurance	$36,334	$17.47
10	Ewing Irrigation & Landscape Supply	$36,248	$17.43
11	Lippert Components	$36,159	$17.38
12	United Service Technologies	$36,089	$17.35
13	CenterPoint Energy	$36,027	$17.32
14	ConocoPhillips	$35,870	$17.25
15	UniFirst	$35,165	$16.91
16	Cognizant	$35,149	$16.90
17	Medline	$34,952	$16.80
18	UPS	$34,930	$16.79
19	Chewy	$34,891	$16.77
20	Solcius	$34,799	$16.73

Wage gap by gender, race and education

$31,000$30,800$30,600$30,400$30,200$30,000

MaleFemale

Customer Service Agent salary trends

The average customer service agent salary has risen by $4,312 over the last ten years. In 2014, the average customer service agent earned $25,286 annually, but today, they earn $29,598 a year. That works out to a 11% change in pay for customer service agents over the last decade.

Compare customer service agent salaries for cities or states with the national average over time.

Average customer service agent salary over time

Compare customer service agent salaries for individual cities or states with the national average.

National Average
Columbus, OH

Customer Service Agent salary by year

Year	Avg. Salary	Hourly Rate	% Change
2025	$29,600	$14.23	+3.1%
2024	$28,700	$13.78	+2.8%
2023	$27,900	$13.40	+2.5%
2022	$27,200	$13.06	+1.8%
2021	$26,700	$12.83	+1.8%

Recently added customer service agent salaries

Company	Job	Location	Date Added	Salary
Alaska Airlines	Ramp & Customer Service Agent	Missoula, MT	12/17/2024	$33,392
George Mason University	Customer Service Agent	Manassas, VA	12/17/2024	$29,218
Forward Air Services	Customer Service Agent, Operations	Union City, CA	12/16/2024	$48,001
Kintetsu World Express (U.S.A.), Inc.	Customer Service Agent	Inglewood, CA	12/16/2024	$50,000
Envoy Air Inc.	Airport Agent-Customer Service	Grand Rapids, MI	12/16/2024	$33,997
Sixt Usa	Customer Service Agent	Dallas, TX	12/16/2024	$35,479
Sixt Usa	Customer Service Agent	Phoenix, AZ	12/16/2024	$40,175
Sixt Usa	Customer Service Agent	Las Vegas, NV	12/16/2024	$37,566
Alaskaair	Ramp & Customer Service Agent	Santa Rosa, CA	12/16/2024	$39,277
Alaskaair	Customer Service Agent	Cordova, AK	12/16/2024	$59,438

Customer Service Agent salary FAQs

What state pays Customer Service Agents the most?

How do I know if I'm being paid fairly as a Customer Service Agent?

What is a good starting salary for a Customer Service Agent?

How much does a customer agent make?

Have more questions? See all answers to common office and administrative questions.

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Updated January 8, 2025

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