Customer Support Specialist
Customer Service Agent Job 27 miles from Herriman
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Retention Specialist
Customer Service Agent Job 10 miles from Herriman
Our Company
Agent Boost Marketing is an industry leader in technology, training, support, compliance, strategy and sales. Our agents nationwide assist and educate consumers with their Medicare and health insurance choices. By offering Medicare Advantage, Medicare Supplements, Prescription Drug Plans, subsidized health plans, traditional health, short term medical and ancillary products we're able to provide comprehensive, high-quality and affordable health coverage to all Americans.
The Position
Using our CRM and dialer, make outbound calls and receive inbound calls from Medicare beneficiaries that are "at risk" or have questions regarding their Medicare benefits. Perform benefit comparisons and assist our current clients with enrollments into plans and products that are most suitable via our provided enrollment tool.
What We're Offering:
Competitive Industry Pay, base pay + OT and commissions
Target Annual Compensation of $60,000-$75,000
Commissions
Retention Bonus
Health benefits
PTO and paid company holidays
Dental and Vision
401k
Professional Development
Job Stability in a growing industry
Qualifications:
Possess a valid driver's license and a source of reliable transportation.
Possess strong presentation, persuasion, and negotiation skills with the ability to close sales.
Be people-oriented, customer-focused, and professionally assertive in maintaining client relationships.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment, and technology and computer proficiency including call center and CRM experience
Previous experience in customer service or call center preferred
If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy building relationships, we invite you to apply for the position of Retention Specialist. As a Retention Specialist, you will play a crucial role in analyzing customer needs, addressing their concerns, and ensuring their satisfaction. Join our team today and be part of a dynamic and rewarding work environment.
To apply, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to reviewing your application.
Job Type: Full-time
Pay: $59,977.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
No nights
Experience:
Sales: 1 year (Required)
Customer service: 1 year (Required)
Call center: 1 year (Preferred)
License/Certification:
Accident & Health Insurance License (Required)
Ability to Relocate:
Lehi, UT 84043: Relocate before starting work (Required)
Work Location: In person
Bilingual Customer Service Representative
Customer Service Agent Job 19 miles from Herriman
Insight Global is looking for a bilingual customer service-oriented individual to join one of our largest transportation and logistics companies. On a daily basis, this candidate will:
Utilize phone and email skills to communicate with customers
Maintain professionalism while solving customer discrepancies
Track progress within driver routes to ensure on-time deliveries
Provide verifications, scans, cancellations, and/or changes as needed for customers
Required Skills:
Ability to Speak both English and Spanish
Excellent communication skills with internal and external individuals
Minimum 1 year experience using Microsoft Word, Excel, and PowerPoint
Call center or customer service experience (1 year minimum preferred)
High school diploma or equivalent educational experience
Desired Skills:
Ability to handle multiple tasks at once
Organizational capabilities
Willingness to learn and grow within a company
Customer Support Specialist
Customer Service Agent Job 10 miles from Herriman
Company Stuff:
We've created a CRM that enables high-end retail sales associates to drive more repeat business. While dealing with the hustle and bustle of foot traffic in a retail store, sales associates often don't have time or the tools to follow-up on opportunities and clients. We make that process easy and automated for them through our tools and training on best practices.
We've helped thousands of Jewelry and Fashion stores level-up. When it comes to retail, we're their biggest champion.
Check us out in advance at ******************
Here is where you come in.
Clientbook is looking for a Customer Support Specialist to perform a wide range of client-related support activities. This position works as a member of our support team as an expert in the configuration and use of our software. Ideal candidates are passionate about helping people, have outstanding communication skills and the ability to learn new technology quickly.
This role may be right for you if you're a problem solver at heart, willing to go the extra mile to resolve user challenges or educate them on best practices. After your onboarding experience, you will be expected to become a true subject matter expert of the Clientbook software.
What you will do here.
Multi-channel communication with clients during all standard business hours
Escalate client queries and concerns
Learn and work with software including Zendesk, Shortcut, AWS, and Zoom
Work closely with Customer Success Managers to ensure clients have a positive experience
All other job duties as assigned
What we hope you will bring.
Outstanding written and verbal communication
Customer Support experience
Desire and capability to learn new technologies and skills quickly
Team player with a positive attitude
Ability to work in our Lehi, UT office
Job Type: Full-time Monday-Friday
Why join us?
Competitive pay and benefits.
Fun office with a game room (mostly NFL blitz. You'll figure it out), stocked food, gym
Innovative product that changes our customers lives in a real way.
Transparent leadership that provide their resources and time for your success
Career opportunities based on your skills and interests (not tenure)
Free Quick Quack car-wash subscription
Clientbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Customer Support Specialist
Customer Service Agent Job 5 miles from Herriman
Key Responsibilities:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Morgan Stanley Cash Management products and services, (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Customer Experience Specialist
Customer Service Agent Job 19 miles from Herriman
ABOUT US
As seen on
Shark Tank
! Spoonful of Comfort delivers handcrafted soup gift packages that are warm, thoughtful, and delightfully personal-like sending love by the ladle. Inspired by the soup our founder wanted to mail to her mom during a battle with cancer, Spoonful of Comfort is the perfect get-well gift, housewarming surprise, and heartfelt care package.
We are a rapidly growing company based in Salt Lake City, and we believe that providing uplifting, compassionate customer support is just as important-if not more so-than the product itself.
ABOUT YOU
As a Customer Experience Specialist, you will represent and champion our customers' needs with warmth, professionalism, and empathy. We're looking for:
Excellent written and phone communication skills - You can connect with customers in a kind, clear, and professional manner.
Emotional intelligence - You recognize and respect customers' emotions, handling their concerns with genuine care.
Reliability and consistency - You show up, follow through, and can be counted on to provide exceptional service every day.
A love for helping people - You enjoy creating positive interactions and making every customer experience special.
A positive attitude - You thrive in a supportive, team-oriented environment and bring an encouraging energy to your work.
Technical proficiency - You're comfortable navigating computer systems and learning new tools to support customer interactions.
ABOUT THE JOB
We have full-time and part-time seasonal roles available starting at $18/hour. We are hiring multiple candidates to meet scheduling needs, which may include 9-5 shifts or early morning/evening hours. Our office is based in Salt Lake City, UT.
Your daily tasks will include:
✅ Answering phone calls and responding to emails with warmth and professionalism
✅ Providing helpful information about our products and services
✅ Troubleshooting and resolving customer concerns with patience and care
✅ Maintaining accurate customer records and documenting interactions
✅ Staying up to date with our evolving products and service
QUALIFICATIONS:
✔ Ability to build genuine connections with customers
✔ Strong multitasking and prioritization skills
✔ A positive and professional demeanor
✔ Excellent written and verbal communication skills
✔ Previous experience in customer service, sales, or related fields is a plus, but not necessary
If you have a strong work ethic, an empathetic heart, and a passion for helping others, we'd love to hear from you! Apply today and help us send comfort, one conversation at a time.
Pay: From $18.00 per hour
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Customer Service Representative
Customer Service Agent Job 19 miles from Herriman
Job Title: Customer Service Representative (no c2c)
Industry: Financial
JOB DESCRIPTION: Theoris has a handful contract opportunities for Customer Service Representatives. These positions are open to candidates already residing in the Salt Lake City area who are able to work fully onsite. The Customer Service Representative is responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. This role involves answering inquiries from customers, potential customers, financial institutions, business partners, and internal stakeholders.
RESPONSBILITIES:
Answer incoming customer calls and inquiries.
Report conditions affecting customer satisfaction.
Perform timely and accurate follow-ups on account inquiries.
Provide accurate information on deposit products and services.
Demonstrate strong problem resolution skills.
Maintain strong organizational and communication skills with attention to detail.
Escalate reports of exceptional service and complaints when necessary.
Complete core corporate training and develop a solid knowledge of systems.
Stay self-motivated to improve knowledge and advance service capabilities.
Maintain knowledge of all retail servicing policies and procedures.
Organize training documentation and stay updated on new information.
Operate within compliance policies and procedures.
REQUIREMENTS:
High School Diploma or Equivalent.
Some banking experience or a customer service background preferred.
Excellent knowledge of multiple business area processes and procedures.
Strong familiarity with applicable department systems.
Ability to manage multiple priorities in a time-sensitive environment.
Composure and professionalism while troubleshooting and resolving complex customer issues.
Proficiency with Microsoft applications, particularly Word and Excel.
Strong oral and written communication skills.
Excellent data entry skills.
Proven ability to meet individual, team, and department goals.
Specialized or multi-skilled experience through job-related training.
Ability to take a broad perspective on problems and identify new solutions.
Ability to work with a limited degree of supervision.
Proven ability to meet strict attendance guidelines.
About Theoris: Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we're uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
Call Center Representative
Customer Service Agent Job 5 miles from Herriman
Job Title: Call Center Representative
Pay Rate: $22.00/hr [Weekly Pay]
Shift Timings: 06:00 AM to 07:00 PM [Monday to Sunday]
Contract Duration: 06 Months [Temp-To-Hire]
Interview Type: Onsite
Job Description:
Call center representatives handle incoming phone calls regarding various service inquiries on company accounts.
Responding with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial related inquiries.
The individual will be highly professional, career driven, and committed to delivering world-class service.
The individual will contribute in a fast paced, team-oriented environment.
The individual will have the aptitude to multi-task and adjust quickly to change in a busy financial service center.
Customer Service Representative
Customer Service Agent Job 19 miles from Herriman
About Us: Join our small, dynamic call center team where we prioritize exceptional customer service and building loyalty. Our environment is more laid-back compared to larger call centers, focusing on quality interactions rather than call metrics.
Key Responsibilities:
Handle a variety of customer inquiries, including feedback on clerks, receipt requests, and more.
Provide support for programs, assisting with password resets, app navigation, etc.
Engage in calls that may last up to 40 minutes, ensuring each customer feels valued and heard.
Maintain a high level of patience and professionalism.
Requirements:
Experience: Some call center experience preferred.
Skills: Excellent communication skills, patience, and the ability to build and retain customer loyalty.
Team Player: Reliable and accountable.
Location: Hybrid (3 days in office, 2 days remote)
Schedule:
Monday: 11:00am-7:00pm
Tuesday: OFF
Wednesday: 11:00am-7:00pm
Thursday: 11:00am-7:00pm
Friday: 11:00am-7:00pm
Saturday: 8:00am-4:00pm
Sunday: OFF
Customer Support/Account Rep
Customer Service Agent Job 5 miles from Herriman
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include *** Cash Management products and services, *** Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center.
Customer Service Enrollment Specialist
Customer Service Agent Job 13 miles from Herriman
Benefits Representative - Liberty NationalCrafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
Customer Success Specialist I
Customer Service Agent Job 19 miles from Herriman
Who we are:
At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!
How You Will Support The Team:
Responsible for maintaining productive, volume-producing relationships with our client relationships, primarily by telephone and email. Shared responsibility for training new and existing client relationships in all aspects of the application and funding process. Develop and increase existing client relationships and customer satisfaction to increase loan volume. Will interact with other bank employees to resolve client relationship issues.
What We Are Looking For:
Participate in successful hand-offs of new and re-engaged relationships from the Sales teams.
Focusing on establishing appropriate expectations and identifying opportunities to train our client relationships on lending guidelines and processes.
Build relationships and ensure customer satisfaction, taking the lead in helping client relationships achieve full integration and implementation of our financing program into the organization's operating procedures.
Provide a superior level of customer service to both internal and external contacts, maintaining relationships for long-term effectiveness, not short-term outcomes.
Document accurate client information in Salesforce and other systems gathered through frequent contact and interaction.
Ensuring our client relationships have up to date recreation program materials.
Provide feedback to the manager relating to market findings as needed.
Execute board checks for the previous day's funding's.
You would be a GREAT fit with these skills:
Strong written and verbal communication and interpersonal skills.
Ability to communicate using great customer service to client personnel and all Bank employees; ability to work successfully in a team environment.
Basic computer skills in Excel, Word and Salesforce.
Self-motivated and hard working. Must be able to handle multiple functions simultaneously and function in a high-pressure environment.
Willingness to learn credit guidelines, lending operations, and funding procedures.
Organized with a logical (repeatable) approach to work and top-notch customer service skills.
Preferred Level of Experience:
Knowledge of the applicable industries and customer service.
What's in it for YOU?
Comprehensive benefits including medical, dental, vision, disability, and life insurance
401K with a company match
PTO including 11 federal paid holidays off, vacation time and sick time
Financial Wellness Program
Volunteer Opportunities
Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years.
Work Life Balance - We don't use that term lightly!
Company Wide Open Door Policy
Hybrid Work Schedule for positions that qualify
Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.
Part-Time Customer Experience Representative
Customer Service Agent Job 19 miles from Herriman
We are seeking a Part-Time Customer Experience Representative who enjoys finding creative solutions to customers' inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal. Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience.
Many team members have defined their own niche at B-Stock while still maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them for these efforts. The role reports to the Customer Experience Supervisor.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Deliver a personalized, positive customer experience through various forms of contact
Inbound telephone support
Web-based chat support
Email Support
Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
Advocate on behalf of the customers internally by proactively identifying areas of opportunity
Assist customers with account creation and troubleshooting
Communicate with customers and third-party suppliers ensuring a smooth transaction process
With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
Complete ongoing and one-time projects to the benefit of customers and internal teams
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
High School Diploma/GED Certificate
Positive attitude, hard-working, flexible with changing priorities, and eager to learn
Excellent written and verbal English, reading comprehension, and judgment skills
Ability to come up with meaningful solutions, even if that means thinking outside the box
High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
Love technology
Think personalized responses are the bomb (even when using a canned/macro)
Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals"
PREFERRED QUALIFICATIONS
1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
Knowledge of Salesforce or similar customer service programs
Online auction or e-commerce experience is very helpful
Second language skill at a professional proficiency level (Spanish or French)
Typing speed of 35 WPM
SCHEDULES AVAILABLE:
Please note, that this is a part-time position, 20 hours a week. The schedule will be Monday-Friday. The successful candidates will work one of the shifts detailed below:
11:00 AM - 3:00 PM MT (M-F)
2:00 PM - 6:00 PM MT (M-F)
9:00 AM - 1:00 PM MT (M-F)
The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
Competitive compensation packages including bonus
Telecommuting and remote work options
Team off-sites, social events, annual company events, and frequent extracurricular activities
Unlimited snacks and drinks
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
Associate Customer Service Representative
Customer Service Agent Job 19 miles from Herriman
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
**ESSENTIAL RESPONSIBILITIES**
+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
+ Meet all production, quality, and adherence standards. Attends all required training classes.
+ Elevate issues to next level of supervision, as appropriate.
+ Maintain accurate records, including timekeeping records.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma or GED
**Substitutions**
+ None
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 6 months of Customer Service in a customer facing role
**Preferred**
+ Customer Service in a call-center environment
+ Customer Service in a Healthcare related call-center environment strongly preferred
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
+ Ability to take direction and to navigate through multiple systems simultaneously.
+ Ability to maintain composure under stressful and fast-paced conditions.
+ Strong written and verbal communication skills
+ Ability to communicate complex information in a simple, customer facing way
**Language (Other than English):**
None
**Travel Requirement:**
0% - 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Constantly
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$19.01
**Pay Range Maximum:**
$23.72
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
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Req ID: J261028
Customer Service Expert
Customer Service Agent Job 23 miles from Herriman
Benefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Utah, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Palm Beach Tan offers tremendous opportunities to grow and create an amazing career. We're looking for bright, passionate and fun individuals to join our team. If this sounds like you, we'd love to hear from you.
Byram Healthcare Customer Service Representative
Customer Service Agent Job 19 miles from Herriman
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Customer Service
Customer Service Agent Job 5 miles from Herriman
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Bank accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.
Experience in Debit/Credit Card/Retail bank servicing is a plus and candidates may be eligible for transition to Client's Card Servicing team after achieving 4 months of experience in Client Facing environment.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Qualifications
Bachelor's Degree
2+ years of industry related experience
Series 7 licensed
Client Facing
Cold-calling
Excellent Communication skills
Additional Information
Please contact:
Shakti Ghodadra
************
shakti.ghodadra(@)collabera.com
Bilingual Customer Service Representative - UT (Start Date 4/14)
Customer Service Agent Job 9 miles from Herriman
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
Progressive Leasing is currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, Arizona.
Employee Value Proposition (EVP)
:
PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.
YOU ARE: A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer's needs are met. While every call varies the goal of providing a world-class experience is the same.
OUR DAY-TO-DAY:
Responsible for in-bound and out-bound calls
Provide top tier support and service to our customers
THE DETAILS:
Start Date: Monday, April 14, 2025
Virtual Training: 4 weeks Full Time/mandatory - Monday-Friday 8:00AM-5:00PM
Full Time Shifts Available: Monday through Friday, either 8:30AM-5:00PM or 11:30AM-8:00PM
Saturdays and/or Sundays Required, either 8:00AM-4:00PM or 10:30AM-7:00PM
Compensation: $17.00/HR
YOU'LL BRING:
Fluency in both English and Spanish
Customer Service with impeccable interpersonal skills
Excellent verbal and written communication skills
Computer & typing literacy/proficiency, working with multiple software applications/screens simultaneously
Phone Experience in a customer service/call center environment preferred
High school Diploma or GED equivalent, must also be 18 years or older
REQUIREMENTS FOR WORK FROM HOME:
You must be located within a 60-mile radius of Draper, UT
You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Time
Diversity Alliance Resource Groups
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job Required Equipment & Services Will Be Provided
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Customer Service Agent
Customer Service Agent Job 9 miles from Herriman
Customer Service Agents primarily take inbound calls and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases. Customer Service Agents provide support as necessary to both the customer and retailer in various stages during the lease servicing process.
Position Functions
Perform inbound and outbound calls with any applicable party
Process ACH and credit card payments
Manage lease payment schedules
Data Entry when needed
Coordinate with other departments to best meet the customer's needs
Provide outstanding, caring customer support to all customers
Compensation
Starting pay ranges from $14-$16/hour, depending on qualifications and experience.
Benefits
Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience:
A beautiful office located right off I-15
Wonderful opportunities for movement (because we're growing so fast!)
Department snacks and treats
Employee referral bonus program
Casual dress code policy
After 60 days you'll have access to:
Medical insurance
Dental plans
Vision plans
Supplemental insurance (long-term/short-term disability, life insurance, etc.)
Health Savings Account (HSA) with Company Match
Company paid holidays
Paid time off (PTO)
After 90 days, you will have access to:
401(k) plan
Tuition reimbursement for STEM, Accounting, or Finance majors
Daycare reimbursement
Requirements
Experience Preferred: 1 year of Customer Service in a Contact/Call Center
Fluent in English (Bilingual - English and Spanish Speaking candidates are encouraged to apply)
Proficient with a 10 key
Excellent phone etiquette and demonstrated customer service skills
Reliable - great attendance & time management
Type 40 WPM to 60 WPM preferred
Computer savvy
Team cooperation and coordination to reach department goals
Basic mathematical knowledge of percentages and payment processes
Ability to perform efficiently and friendly in a fast-paced environment
Strong oral and written communication skills
Effective listening skills with the ability to act on what is learned
Scheduling
Full-time positions are available now. The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month.
COVID-19 Update:
Interviews will be conducted over the phone. However, a week long in-person training will be required. You are expected to work in-office and it's not guaranteed that you will be able to work remotely.
Customer Care Specialist
Customer Service Agent Job 10 miles from Herriman
Onsite - Lehi, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Lehi, UT office. Your primary responsibility will be helping patients heal using TMS treatment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Accelerated healthcare career growth - rapid advancement opportunities
Insurance benefits (Medical, Dental, Vision) and 401K
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity's treatment options
Responsibilities
Be the face of Serenity Healthcare
One on one coaching and commitment to patients during treatment
Graduate Serenity's paid TMS training program
Own outcomes of patient treatment
Qualifications
High School Diploma/ GED.
Strong customer service mindset.
Three years' work experience in customer service required
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity's Provided Services
Meet our Patients