Customer Service Agent Jobs in Fort Washington, MD

Customer Service Representative, Client Care Specialist About the Company Welcome to RTEC, a leader in sustainable arboriculture and environmental stewardship. Since 1996, our mission has been to harmonize human and natural environments. We are not just tree experts; we are passionate advocates for the green world, dedicated to preserving and enhancing urban landscapes. About the Role As a Customer Service Representative with RTEC, you will be the vital link between our clients and the services we provide. Your role will be to: Serve as the primary point of contact for clients, ensuring communication reflects our commitment to exceptional service. Guide customers through their journey with clear communication and consistent support. Collaborate with sales arborists and field teams to deliver seamless service and ensure customer satisfaction. Maintain accurate records, coordinate scheduling, and manage procurement tasks such as ordering supplies and overseeing inventory. Identify and resolve potential challenges proactively to enhance the client experience. Create and maintain process documentation to support operational consistency and training initiatives. Value Proposition Career Pathway: Digital Marketing to Marketing Manager - we invest in your growth. Professional Development: RTEC partners with experienced vendors who are experts in their field and will contribute to the growth and development of this individual. Accelerated Growth: Opportunity to grow quickly with a growing company. Entrepreneurial Spirit: Go-getters motivated by results will excel in this role. Team Environment: Collaborate with a passionate, supportive team. We Offer Competitive hourly rate and benefits. A dynamic work environment that values safety, quality, and sustainability. Career advancement paths and professional training in plant healthcare. A stable and growing company with a strong community presence. Who You Are An experienced professional with 2+ years in customer service, demonstrating reliability and professionalism. A strong communicator with the ability to build lasting relationships with clients. A detail-oriented individual with excellent organizational abilities. Tech-savvy, with proficiency in MS Office and CRM software and a willingness to learn new technologies. A team player with a growth mindset, eager to learn and adapt to new challenges. Join Us Become an integral part of a company that blends exceptional customer service with a passion for the environment. At RTEC, you're not just building relationships; you're building a sustainable future. Apply today and start growing a new career!

Note: All communications with candidates will be kept strictly confidential. What to expect: As a Customer Service Specialist, you will manage customer interactions, provide guidance on products and services available, and collaborate with internal teams to deliver exemplary customer experiences. If you are excited to work closely with customers, passionate about customer satisfaction, and are ready to make an impact, we want to hear from you! Pay Rate: $24.00 - $27.00 / Hour Job Type: Full-time Work Location: Laurel, Maryland What you will get to do: Serve as the primary contact to assist customers over the phone, in person, and via email with a high volume of customer contacts in peak season Become knowledgeable in the company's services and products to work confidently and consistently with customers on what best fits their needs Engage customers with an enthusiastic, interested, courteous, and professional demeanor. Collaborate effectively with internal teams and coworkers to address inquiries and concerns in a timely manner Effectively resolve customer issues while also considering the company's policies, profitability, and overall business objectives. You will bring these qualifications: Experience Level: Mid-Level Education: High School Diploma or Equivalent is required Customer-focused with previous experience delivering top-notch customer service, and passionate about helping people. Exceptional problem-solving, interpersonal, and professional verbal and written communication skills. Adaptability and flexibility with a sense of urgency and the ability to thrive in a fast-paced and changing working environment Proven computer skills with Microsoft Office experience. ERP, CRM experience is preferred. Shift & Schedule: Monday - Friday, 8:00 am - 4:30 pm About QSS: Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995. Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).

Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team! About The Job: Deliver a remarkable service experience to customers for various services. Respond timely and professionally to inquiries. Troubleshoot technical issues and diagnose errors on various applications. Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP). Other tasks as assigned. About you: 2+ years of call center experience is required; 1+ year working in a metric-based environment. Proficiency in Microsoft Word, Excel, and Outlook. Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills. Ability to resolve basic technical issues and work independently with minimal supervision. About the Position: Pays $20/hr with a potential raise in August. 7-month contract with a potential to extend. Hours are 9am-7pm. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Community Experience Associate to work at one of our Loudoun County communities. As a Community Experience Associate at Van Metre Homes, your primary responsibility is to deliver an exceptional homebuying experience to potential buyers by conducting engaging tours, maximizing the potential of the CRM system, ensuring accurate documentation, collaborating with other teams, achieving data accuracy, and proactively maintaining a tidy appearance of the community and its homes. As a Community Experience Associate at Van Metre Homes, your role is crucial in attracting and retaining customers, and contributing to the overall success of Van Metre Homes. Van Metre Model Homes are open 7 days per week. The two days off for this position will be either on Tuesday and Wednesday or on Thursday and Friday. Weekend work is a requirement for this position. For more information about Van Metre Communities, please visit Van Metre Homes Community Experience Associate Responsibilities Tour experience: Deliver an exceptional homebuying experience by conducting engaging tours of model homes, immediate delivery homes, and the surrounding community for potential buyers. Includes utilizing proactive follow-up skills to nurture promising leads and convert them into buyers. Prospect outreach: Maximize the potential of Van Metre's Customer Relationship Management (CRM) system to identify and engage with prospects who could be interested in your community. This includes executing strategic cold and warm outreach campaigns through email, text, and phone calls. Product expertise: Demonstrate superb knowledge of the community, its products, and Van Metre's construction techniques and materials, as well as real estate market trends and competition overall to enable effective communication of the community's value and benefits to potential buyers. Traffic management: Ensure accurate documentation of all appointments and prospect engagement by maintaining up-to-date traffic dashboards. This includes timely logging of appointments, thorough documentation of prospect traffic, and ensuring follow-up before and after engagements. Sales operations: Collaborate with the Community Executive and Community Experience Manager to identify opportunities for cross-functional collaboration with the Marketing, Market Intelligence, and other teams. Leverage their expertise to optimize community performance and communicate the community's needs to these teams. Record maintenance: Maintain data accuracy across Van Metre's CRM, contract management solution, and buyer portal. This involves verifying proper sharing and storage of all documents and meeting internal standards for data integrity. Community appearance: Proactively maintain a tidy and presentable appearance of the community and its homes at all times. This involves scheduling regular cleanings, overseeing the cleaning of models when opening and closing, and ensuring that the community is always well-maintained and visually appealing. Community Experience Team Objectives Oversight: Manage day-to-day sales office operations and provide training and mentorship opportunities. Presentation: Ensure an optimal community appearance, both within the homes and around the community. Engagement: Provide exceptional communication via personalized outreach and plan engaging initiatives. Closing: Meet sales goals by conducting tours, pricing, and contract appointments, and leveraging closing tactics. Backlog: Meet settlement goals by managing backlog and ensuring the accuracy of delivery dates and buyer data. Insights: Ensure integrity of data used to generate sales reports and relay consumer trends in real-time. Admin: Attend meetings with construction, loan officers, and other partners to ensure optimal operations. Competencies Supports projects with an open mind and positive attitude Understands the prospect and buyer experiences Adapts to changing circumstances and works within an agile framework Instills trust among internal and external teams through exceptional communication Forecasts challenges, pre-determines solutions, and creatively problem solves Works independently and cross-functionally within internal and external teams Approaches a challenge as an opportunity to innovate and improve performance. Obsessed with growth and learning from best-in-class leaders and brands Ideates with a data-oriented and customer-centric mindset Expresses empathy and exercises emotional intelligence Excels in a deadline-driven and detail-oriented environment Experience Experience in sales, in any industry, preferred Proven track record of meeting or exceeding goals Ability to work a flexible schedule, including weekends and evening hours Exceptional public speaking, problem-solving, analytical, communication, presentation, and negotiation skills Required Qualifications Valid Driver's License Minimum High School Diploma or equivalent Proficiency with MS Word, MS Excel, Outlook, and Adobe Acrobat A Realtors License is NOT required, and an active licensee will be required to inactivate their license Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds. Salary: $70,000-76,500 annually (Pay is commensurate with experience, education, training, and skills) Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members. Van Metre Core Values Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance Van Metre Mission Statement The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Waypoints Yacht Charters offers personally crafted charter experiences managed by local charter specialists who know the best sailing waters and hidden gems of their home base. Yachts available for charter are new-model, privately-owned sailing catamarans, sailing monohulls, power catamarans, and powerboats from leading manufacturers. Annapolis, Maryland, known as the sailing capital of the U.S., is the perfect gateway to explore the Chesapeake Bay and experience an elevated charter adventure. Role Description This is a full-time on-site role for a Charter Customer Service representative at Waypoints Yacht Charters in Annapolis, MD. Involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service experiences daily. In person check ins for charters on weekends rotating as needed. We are looking for a self starter and a leader to take on this role as it serves multiple locations outside of Annapolis including the USVI. Health insurance benefits, 401K, and travel opportunities offered. Qualifications Customer Support, Customer Satisfaction, Phone Etiquette Computer literacy Excellent communication skills and a friendly demeanor Ability to multitask and prioritize customer needs Knowledge of sailing or boating is a plus

The Member Services Receptionist is responsible for assisting members, potential members and other employees with their questions and requests while maintaining the front desk. They need to understand and be able to explain basic Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received in person, as well as via web, e-mail, fax, online/mobile banking, or mail and processes death claims, POA, and trust accounts. This role does not have remote work capabilities. Responsibilities Maintains front desk and assists members in person and assist as needed on Member Services queue calls with Share, Loan, Mortgage and Visa related products and services, including but not limited to chapter accounts' inquiries, open/close of Certificate of Deposits, account/share closure requests, process transfer/ACH/wire requests, check orders, check disbursal, answers basic loan/mortgage/Visa questions, processes Visa card capture/reissues requests, travel notes, basic fraud/dispute questions, Apple Pay/Google Pay Token requests, Stop Payments, and ACH dispute process information. May handle cash transactions. Completes daily work folder requests. Scans account related documents. Assures that appropriate records are maintained. Processes death claims, power of attorney (POS) trust accounts, account update forms, verification of deposits, certificate disclosures, change of address/contact, Skip-A-Pay/Extension requests, returned mail and other requests via web, e-mail, fax, online/mobile banking, and mail. Backs up the Poster when needed. Provide friendly, prompt, accurate and high quality service and support to all members and associates. Proactively seek opportunities to cross sell products and services for the betterment of our members. Ensure member's request get updated and scanned into the system on a daily basis. Ensure cash drawer and checks are balance on a daily basis if applicable. Qualifications One year to three years of similar or related experience. A high school education or GED. Excellent verbal and written communication skills Proficient in MS Word, Excel, and Outlook. Detail Oriented and good with numbers.

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company's products and services. Key Responsibilities: Answer incoming calls and respond to customer inquiries efficiently and professionally. Provide accurate information regarding products, services, and policies. Handle and resolve customer complaints in a calm and professional manner. Assist with order placement, cancellations, returns, and other customer requests. Escalate unresolved issues to the appropriate department or supervisor. Document customer interactions, transactions, and follow-up actions. Maintain a high level of customer satisfaction by providing timely responses and support. Meet or exceed performance metrics, such as call handling time and customer satisfaction scores. Stay updated on product and service knowledge to offer the best solutions to customers. Requirements: High school diploma or equivalent; some positions may require post-secondary education. Proven customer service experience, preferably in a call center environment. Strong communication skills, both verbal and written. Proficiency in using call center software and CRM systems. Ability to multitask and handle high call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability to remain calm under pressure. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills: Bilingual abilities (if applicable to the customer base). Experience with specific CRM or telephony systems. Prior experience in the same industry (e.g., tech support, healthcare, retail).

JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients. Responsibilities: Answering calls and emails from customers immediately Clarifying issues Determining the cause of the problems Expediting the corrections or adjustments Following up to ensure resolution Document all case activity using the case management system Record all customer interactions into case management system Follow up daily with all open cases to reduce aging of open cases Ensure speedy closure of customer cases Communicate withe the Customer Service and sales team on order fulfillment and issues Escalate products with high warranty claim issues to the Customer Service Supervisor Requirements: Minimum education requirement: Associate's degree 2-3 years of professional work experience; Consumer products industry preferred Effective leadership, interpersonal, and problem-solving skills Strong organization and communication (verbal and written) skills Ability to work well independently and as part of a team Ability to learn quickly, and take initiative in a fast-paced environment

Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand. You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative. Responsibilities: Direct client contact - answer questions about accounts, etc. Coordinate all schedule logistics for prospects & clients as they meet with advisors Prepare and process new account paperwork Process service requests for clients Prepare correspondence Maintain client files Conduct client outreach Prepare/process paperwork, service requests, and back-office support as needed Work with team to ensure client experience Complete various projects and administrative functions, as assigned Thorough follow-thru on all tasks assigned Assist with client events, as needed Ability to travel to assist other locations, as needed Other duties as assigned Required Qualifications: Financial services experience; LPL preferred Outstanding organizational and time management skills Ability to proactively assess situations and work/think independently Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce Excellent phone skills Computer literate Excellent written and verbal communication skills College degree or equivalent experience preferred Military experience a plus Full time in office position located in Alexandria, VA Hours are 8:30 AM - 5:00 PM Monday-Friday

A leading HVAC service provider in the DMV seeks a highly organized and detail-oriented Dispatcher to join their team. The Dispatcher plays a crucial role in coordinating HVAC service calls, ensuring efficient scheduling of technicians, and maintaining clear communication with customers. This position requires strong multitasking abilities, excellent communication skills, and a customer-first mindset. Responsibilities: Schedule and dispatch HVAC technicians to service calls, installations, and maintenance appointments. Communicate effectively with customers regarding appointment times, technician status, and service updates. Prioritize emergency calls and adjust schedules as needed to meet customer demands. Maintain accurate records of service calls, work orders, and technician assignments in the dispatch system. Collaborate with technicians to ensure they have the necessary information and equipment for each job. Monitor job progress and follow up with customers to ensure satisfaction. Handle customer inquiries and resolve scheduling conflicts professionally. Qualifications: Previous experience as a dispatcher, preferably in the HVAC, plumbing, or service industry. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to handle high-pressure situations and prioritize tasks effectively. Proficiency in dispatch software, scheduling tools, and Microsoft Office Suite. Customer service experience with a positive and professional attitude. Knowledge of HVAC terminology is a plus but not required.

Corestaff Services is seeking a dedicated Customer Service Representative for a full-time contract-to-hire position. This role offers the opportunity to work on-site at a facility in Severn, MD, collaborating closely with a dynamic team of Customer Service Representatives. Responsibilities: Work closely with a small team of Customer Service Representatives to address customer inquiries promptly and professionally. Troubleshoot and resolve customer issues with efficiency and accuracy. Input orders into the system accurately, ensuring all relevant details are captured. Track orders throughout the fulfillment process, providing updates to customers as needed. Maintain a high level of product knowledge to effectively assist customers and provide solutions. Qualifications: Previous experience in a business-to-business customer service role. Previous experience working for a paper/packaging company is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Pleasant attitude. Ability to thrive in a fast-paced environment and work effectively within a team. Proficiency with computer systems and software applications. High school diploma or equivalent required; additional education or training in customer service is a plus.

Your Tasks: The Customer Service Associate (B2B) is responsible for accurately processing customer orders and answering customer inquiries for an extensive product portfolio of research consumables, as well as limited clinical consumables. This position requires coordination with customers, product managers, sales, finance, service and supply chain functions, locally (US) and globally (HQ), to ensure successful and timely delivery of Miltenyi products and services. Your dedication and commitment to excellence will make a real difference in the lives of patients suffering from cancer and degenerative diseases. Essential Duties and Responsibilities: Communicate, correspond and interact with customers through a variety of traditional and digital channels. Process customer orders for an extensive product portfolio of research consumables as well as limited clinical consumables (not for human use) through the full order cycle from receipt, to order entry into the ERP system through successful fulfilment, delivery and payment/invoicing Follow specific standard operating procedures (SOPs) and work instructions while conducting all business-related duties and transactions. Adhere to applicable ISO, PCI and regulatory compliance standards. Validate account information assigned aligns with the information on the customer PO; identify account discrepancies and addresses those for corrective action with the Data Management function. Apply critical thinking and judgment when reviewing and assessing acceptability, accuracy and completeness of purchase orders. Identifies, communicates and resolves discrepancies to ensure orders are submitted in compliance with established business policies. Perform research and apply strategies to identify / eliminate sources of discrepancy. Determine applicability of quotes, Discount Sales Agreements, and promotions. Request purchase order revisions or rejects acceptance of PO's when purchasing criteria or terminology on PO cannot be agreed to, or is not in compliance with established business policies, terms and conditions. Clearly communicate requirements, both verbally and in writing. Ensure order processing and fulfilment accuracy throughout the order to delivery / supply chain journey. Determine required changes and adjusts relevant key data fields within SAP based on a variety of factors, including business policies, system specifications & limitations, individual product classification, temperature requirements, fulfilling warehouse, and customers' ability to receive product. Responsible for all aspects of open orders management. Continuously review open product lines / orders for changes in inventory availability from a variety of sources and identify the appropriate fulfilment path. Coordinate with customers, product managers, sales, finance, and supply chain functions, locally (US) and globally (HQ), to ensure on time shipment of material. Actively monitor customer delivery schedules for on-time release of delivery notes and expedites or escalates orders when necessary. Utilize various digital systems, tools and technologies required to enable execution and completion of everyday tasks. Ensure all supportive documentation is stored and documented systematically. Capture, communicate and escalate product and general customer complaints to create awareness within impacted functions and enable traceability within established QMS systems for issue resolution. Other duties as assigned. Requirements: High School Diploma required; Associate degree or higher level of education preferred; Minimum of 2 years of Customer Service experience; or a combination of education and experience. B2B Customer Service experience strongly preferred, preferably in the life sciences, medical device, or pharma industry. Order Entry / Order Processing experience. Skills: Meticulous attention to detail required. Excellent and effective professional communication skills required, verbally and in writing (English). Strong people skills; Interpersonal and relationship building skills. Strong focus to foster a great customer experience. MS Office Suite (Teams, Excel, Word, Outlook, PPT) - Intermediate. Minimum typing speed at 40 wpm with an accuracy of 95% or higher. Knowledge Experience working with SAP ERP and CRM, or other large-scale ERP/CRM tools. Experience with Sales & Service Cloud / Case Management platforms. Experience with digital telephony tools (i.e. Cisco Finesse/Jabber). Abilities: Effective and professional communication skills, verbal and written. Work effectively in ambiguous and/or stressful situations. Ability to multi-task and switch between various channels, including telephone, email, other. Ability to handle a large volume of work with firm deadlines. Effective time management, organization and problem-solving skills. Ability to work independently and as part of a team. Ability to operate within / navigate between a multitude of digital systems / sessions seamlessly. Ability to remain calm, patient and courteous with customers at all times, including stressful situations. Remote Flex - 50% onsite / 50% remote. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in an office environment with little to no exposure to extreme hot or cold temperatures. Miltenyi Biotec, North America. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. Miltenyi Biotec, Inc. participates in E-Verify. Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow. RequiredPreferredJob Industries Other

Venable Blue helps organizations and individuals manage and mitigate risk in the online space. Whether it's an issue of data access, account takeover, cyber harassment, child safety, or a government or regulatory investigation, we build, operationalize, and deploy integrated programs and systems designed with people and products in mind. Venable Blue continues to build, scale, and operationalize the business. While we don't have any active roles open at this time, we continue to seek professionals with experience in Regulatory Response, Actionable Intel & Litigation Support, Trust & Safety, and Product Regulatory Compliance with a background in consulting, tech, and/or start-up environments. Our recruiting team will reach out once a role becomes available that aligns with your experience. For additional information about the Technology & Innovation Group, Venable Blue team see: ******************** Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, D.C., with offices in California, Delaware, Florida, Illinois, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at Venable.com. We comply with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Conviction of a crime will not necessarily be a bar to employment at the Firm. Factors such as age at the time of the offense, type of the offense, seriousness of the offense, remoteness of the offense in time, position applied for, rehabilitation, overall record, and other relevant factors will be taken into account in determining effect on suitability for employment. Venable LLP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected Veteran status and any other protected basis under applicable law. Venable Blue helps organizations and individuals manage and mitigate risk in the online space. Whether it's an issue of data access, account takeover, cyber harassment, child safety, or a government or regulatory investigation, we build, operationalize, and deploy integrated programs and systems designed with people and products in mind. Venable Blue continues to build, scale, and operationalize the business. While we don't have any active roles open at this time, we continue to seek professionals with experience in Regulatory Response, Actionable Intel & Litigation Support, Trust & Safety, and Product Regulatory Compliance with a background in consulting, tech, and/or start-up environments. Our recruiting team will reach out once a role becomes available that aligns with your experience. RequiredPreferredJob Industries Other

At HomeServices Property Management we provide excellent customer service with our one call resolution model. Reporting to the Director of Customer Experience, this role supports the organization by providing support to our agents, landlords, tenants and vendors. Duties include responding to inquiries regarding owner statements, tenant ledgers, property account history and expenses. In addition, the Customer Experience Team Member is responsible for handling maintenance requests by reviewing, assessing and dispatching vendors as needed. A high level of customer engagement, advanced communication skills and the ability to deliver excellent customer service is a requirement as well as prioritizing tasks and responsibilities. Team members are part of a regional operations team and handle requests by phone, email and text and are responsible for thoroughly documenting and communicating all requests with landlords, tenants, vendors and property management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Team Member needs to demonstrate the following: * Collaborate with other departments, such as accounting and field staff, to ensure smooth coordination and resolution of customer inquiries * Handle client inquiries professionally and ensure outstanding customer service is provided * Resolve tenant and landlord problems by identifying the customer's needs, determining the cause, determining and explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution * Understand how to interpret landlord, tenant, and vendor financial statements * Prioritize and monitor all work order requests received and communicate with landlords, tenants, vendors and property management staff * Stay up to date with industry trends and guidelines in the property management sector, and share this knowledge with the HSPM staff to stay ahead of the curve * Develop and maintain excellent relationships with prospective and existing clients * Successfully navigate through extremely sophisticated operational issues * Effectively manage high volume of incoming calls in a call center environment following communications guidelines, policies and property management processes * Contribute to team effort by accomplishing related and individual results * Process incoming property management field office mail, utility bills, HOA and condo association management documents, real estate tax bills, insurance bills, renewals and cancellations Performance Expectations * Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. * Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism. * Establish and maintain positive and productive work relationships with all staff, customers, and business partners. * Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. * Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Proven customer support call center experience * Ability to effectively resolve conflicts * Proficient computer skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint * Knowledge of AppFolio preferred * Ability to multi-task and possess time management skills with a focus on deadlines are a must * Excellent interpersonal, customer service, written and verbal communication skills * Flexible to work shifts between 8:00am and 6:00pm, and weekends as needed or necessary * Maintain regular and punctual attendance * High school diploma, some college or equivalent experience * Knowledge of contracting, property maintenance, handyman or specific trades terminology preferred We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Equal Opportunity Employer

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

BizFirst is assisting our client in recruiting a talented and dedicated Customer Experience Consultant. In this role, the successful candidate will work closely with our client's customers, guiding and supporting them in implementing comprehensive solutions to enhance their business operations and customer engagement strategies. Key Responsibilities: Collaborate directly with clients to understand their needs and tailor solutions effectively. Deliver insights on the selection, implementation, and optimization of CRM and customer service tools. Provide expert guidance on best practices for tool adoption, ensuring smooth integration into clients' existing systems. Conduct training sessions for client teams to maximize tool usage and efficiency. Monitor and analyze tool performance, offering recommendations for enhancements to improve customer interaction and satisfaction. Work closely with client teams to ensure seamless integration of new solutions. Monitor and report on the success of implemented strategies, providing insights and recommendations for continuous improvement. Requirements: Proven experience as a consultant or in a similar role, with a focus on customer experience and solution implementation. Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer service software (e.g., Zendesk, Freshdesk). Experience with data analysis tools (e.g., Tableau, Google Analytics) for evaluating customer engagement and feedback. Knowledge of project management tools (e.g., Asana, Trello) for effective coordination of customer experience initiatives. Familiarity with communication platforms (e.g., Slack, Microsoft Teams) to ensure seamless internal and client communication. Strong ability to understand and translate client needs into actionable strategies. Excellent communication and interpersonal skills, with a knack for building strong client relationships. Bachelor's degree in business administration, Marketing, or related field preferred. Benefits: Competitive compensation package. Opportunities for professional growth and development. Dynamic and supportive work environment. Job Type: Full-time, Permanent Location: Reston, Virginia; On-site Client locations

Customer Service Representative We are seeking a dedicated Customer Service Representative to support operations at the Silver Spring Civic Building. This role combines event support with customer service responsibilities to ensure smooth facility operations and excellent visitor experience. Key Responsibilities: Provide information about facility rentals and assist clients with booking spaces for events Monitor and support events, including setup and breakdown Handle general inquiries from the public regarding the civic building and its services Perform porter services for various functions and conferences Maintain a flexible schedule to accommodate varying event times Requirements: Strong customer service and communication skills Ability to lift and move up to 50 pounds Flexible availability to work varying shifts based on event schedule Professional demeanor and attention to detail Experience in event support or facility operations preferred This position offers a dynamic work environment with opportunities to interact with the community while supporting diverse events and activities at the civic building.

We are hiring Customer Service Agents at Dulles International Airport! Paid Time Off Must have a valid driver's license Must pass a 10-year background check and pre-employment drug test Passenger Service Agent General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Brings Wheelchair passengers from the ticket counter to the gates and the gates to the baggage service Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be well groomed and physically fit Completely clean and search an aircraft Other duties as assigned Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Able to attend required training Physical Demands: Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the essential functions of the position safely. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.