(WFH) Customer Support Specialist
Customer Service Agent Job 18 miles from Brigham City
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Customer Service Enrollment Specialist
Customer Service Agent Job 31 miles from Brigham City
Benefits Representative - Liberty NationalCrafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
Customer Training and Tour Liaison
Customer Service Agent Job 6 miles from Brigham City
**Requisition ID: R10186873** + **Category:** Technical Support + **Clearance Type:** None + **Shift:** Days (United States of America)
+ **Travel Required:** Yes, 10% of the Time
+ **Relocation Assistance:** Relocation assistance may be available
+ **Positions Available:** 1
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman, Space Systems, is currently seeking a **Customer Training and Tour Liaison** to join our Technical Training Team. This position will be supporting the Propulsion Systems Division based at our facility in **Promontory, UT** and requires on-plant and in-person activities.
**Role Description & Responsibilities:**
The tour coordinator will be responsible for hosting, scheduling, and conducting on-plant tours and customer training events at our three Utah facilities. The candidate will be working with a mix of private industry customers, military representatives, NASA personnel, and other government officials who interact and do business with Northrop Grumman. The position will also have responsibilities related to new hire campus tours at all three Utah locations.
This position will be based at the Promontory facility in Promontory, but travel to the Clearfield and Bacchus (Magna) may be required to support tours and training events.
A successful tour coordinator must have a background that includes experience planning large, complex group events. The position requires coordination with speakers and trainers for events, scheduling conference rooms for all event activities, working closely with representatives in production facilities to arrange tour times and access, arranging in-house catering needs, obtaining security approvals from Security and close interaction with Security to ensure guest access request have been properly handled, arranging on-plant transportation, and working all other details associated with hosting a large group.
Candidates are expected to be able to present in front of a group and effectively communicate with the audience. Training events will primarily be for customers and government personnel but supporting training of internal employees may be needed on occasion. Some of the training responsibilities would be scheduling rooms, coordinating with trainers, presenting the training material to the audience, and updating existing PowerPoint presentations.
Some transportation needs will be handled by the tour coordinator, which will require a Class B CDL. A candidate must either have a current CDL or have the ability to obtain a CDL in the first 3-6 months of employment.
**Basic Qualifications**
**This position may be filled at either a level 02 or level 03.**
**Basic Qualifications for a level 02**
**Education Requirements**
+ A high school diploma or GED plus a minimum of six (6) years directly relevant experience. Relevant experience is defined as working as the lead planner/coordinator for large, complex events.
**Minimum Requirements**
+ Experience with organizing, directing, and coordinating large, complex group events
+ The ability to be working on several different events and projects simultaneously
+ Strong organization and planning skills
+ Strong communication skills using multiple methods (phone, text, email)
+ Attention to detail
+ Respectful while working with multiple people from different customer and government agencies but confident enough to enforce Northrop Grumman safety standards during tours
+ The ability to obtain a Class B CDL to drive company busses on public roads
**Preferred Requirements**
+ Knowledge of Propulsion System locations and processes
+ Prior training experience
+ Strong MS Office skills
**Basic Qualifications for a level 03**
**Education Requirements**
+ A high school diploma or GED plus a minimum of nine (9) years directly relevant experience. Relevant experience is defined as working as the lead planner/coordinator for large, complex events.
**Minimum Requirements**
+ Experience with organizing, directing, and coordinating large, complex group events
+ The ability to be working on several different events and projects simultaneously
+ Strong organization and planning skills
+ Strong communication skills using multiple methods (phone, text, email)
+ Attention to detail
+ Respectful while working with multiple people from different customer and government agencies but confident enough to enforce Northrop Grumman safety standards during tours
+ The ability to obtain a Class B CDL to drive company busses on public roads
**Preferred Requirements**
+ Knowledge of Propulsion System locations and processes
+ Prior training experience
+ Strong MS Office skills
**Position Benefits**
As a full-time employee of Northrop Grumman Space Systems, you are eligible for our robust benefits package including:
+ Medical, Dental & Vision coverage
+ 401K
+ Educational Assistance
+ Life Insurance
+ Employee Assistance Programs & Work/Life Solutions
+ Paid Time Off
+ Health and Wellness Resources
+ Employee Discounts
**Salary Range:** $63,800 - $95,800
**Salary Range 2:** $78,700 - $118,100
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Customer Service Representative
Customer Service Agent Job 20 miles from Brigham City
Ogden, UT - Becklar, LLC - Honor Alert
Becklar is an award winning wholesale provider of wearable mobile personal emergency response systems (mPERS). We develop two-way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers. Our Honor Alert team specializes in providing our life-saving devices to veterans and this team has had explosive growth. This position is part-time, with flexible hours Monday-Friday between 8am-5pm.
As one of the fastest growing companies in the US and a leading mobile mPERS manufacturer, Becklar is looking to add a Customer Service Representative. In this role you will be responsible for providing excellent customer service to the VAs and our end users. You will work efficiently to process orders from the VAs in a timely manner while answering questions and supporting end users. You will receive cross training in shipping and RMA testing and help shipping team when necessary.
In addition to a competitive salary, you will enjoy:
401(k) retirement plan with company match
Other perks such as a fun culture, company events, an awesome team, and more!
What you'll be doing:
Respond to any questions or concerns from the VAs and establish positive relationships
Process orders from the VAs in a timely manner while maintaining accuracy
Create sales orders in Netsuite
Activate devices and ensure orders are processed for the day
Create and send invoices after orders have been processed
Assist end users in setting up their accounts, activating, and testing their devices
Process returns, replacements, and accessories that are needed by end users
Cross train in shipping and RMA testing
When needed help ship out devices and account for inventory
Test returned devices for defects
Adapt to new processes and technology
Assist with projects as required
Work with other departments to maintain efficiency and find resolutions to larger technical issues
Skills we're looking for:
High school diploma or GED Required
Must be able to pass a drug test and background check
Proficiency with Microsoft Office/Google Products
Customer Service experience preferred
Self-manage with moderate supervision
Team player with can-do attitude
Results-oriented, creative-problem solver; Able to meet deadlines
Attention to detail, focus, follow-up and follow-through; methodical time management
Maintain attention to detail while working through job duties
Becklar, LLC Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Customer Service Expert
Customer Service Agent Job 20 miles from Brigham City
Benefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Utah, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
Palm Beach Tan offers tremendous opportunities to grow and create an amazing career. We're looking for bright, passionate and fun individuals to join our team. If this sounds like you, we'd love to hear from you.
Customer Care Specialist - Administrative Services East - Full Time
Customer Service Agent Job 20 miles from Brigham City
Under the direct supervision of the Business Office Manager, the Customer Care Specialist is responsible for providing product and service information, resolving product and service problems, and serving customers in general. Ogden Clinic provides competitive pay and benefits. Full-Time employees have access to:
* Medical (including a partially company funded HSA option and in-house discount plan)
* Dental, Vision, Disability and other plan coverage options.
* Company paid life insurance for employees and their families.
* Employee Assistance Program that provides free counseling to employees and their families.
* Paid Time Off and Holidays
* Scholarship Program
* 401k with generous profit sharing contributions.
* In nearly all cases, no nights, weekends or holiday shifts.
* Competitive pay starting at $17.55+ hourly with the potential of higher starting pay based on experience.
* Annual Performance/Merit Increase Program that offers up to a 5% pay increase.
* Salary ranges reviewed annually.
* Limited benefits for non-Full-Time employees.
Full job description is available upon request by calling ************.
Customer Service Associate
Customer Service Agent Job 27 miles from Brigham City
Are you an energetic team-player that loves the outdoors?!
If so, we want you!
Velocity Car Wash is looking to add members to the team! We are looking for energetic people who want to contribute to a fun atmosphere. Our mission is to be fast, clean, dry and shiny in minutes. We value our team members as Family and realize if we love them our customers will love us. Our team members help hundreds of customers a day and enjoy the beautiful scenery while working outdoors!
Your responsibilities will include
Greeting Customers and helping them through the line
Explain different Wash options and show them the savings of our Monthly Fast Passes
Collect payment and Contact information
Help clients change plans and payment information
Keep the checkout area and Wash Areas clean and orderly
Job Requirements:
16 years old with a Valid Driver's License
Professional Appearance Standards
Must be a dependable, friendly, and responsible team member
Excellent communication and customer service skills
Are able to work various hours, weekends, and holidays
At Velocity Car Wash we have our Base pay starting at $12.00 with the opportunity to earn commission and tips! We offer Cross Training, Advancement & Promotion Opportunities for you to grow with our company. We do offer Health benefits including Vision, Dental and Life to our full-time employees!
Come join our Family and Apply today!
Customer Care Specialist
Customer Service Agent Job 31 miles from Brigham City
Onsite - Layton, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Lehi, UT office. Your primary responsibility will be helping patients heal using TMS treatment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Accelerated healthcare career growth - rapid advancement opportunities
Insurance benefits (Medical, Dental, Vision) and 401K
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity's treatment options
Responsibilities
Be the face of Serenity Healthcare
One on one coaching and commitment to patients during treatment
Graduate Serenity's paid TMS training program
Own outcomes of patient treatment
Qualifications
High School Diploma/ GED.
Strong customer service mindset.
Three years' work experience in customer service required
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity's Provided Services
Meet our Patients
Customer Service Representative
Customer Service Agent Job 20 miles from Brigham City
Shift Hours: PRN, part-time, flexible schedule R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Call Center Agent - Logan, UT (Day)
Customer Service Agent Job 18 miles from Brigham City
*ALL APPLICANTS MUST RESIDE AND PERFORM THIS JOB WITHIN THE LOGAN, UT OFFICE*
We are looking for talented call center survey agents to perform outbound surveys on site from our office at 80 West Golf Course Rd, Suite B, Logan, UT 84321 with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.
No sales or collections involved!
Come Join Our Team
Base wage of $14/hr
Flexible schedules within company operating hours
Ability to work in our office at 80 West Golf Course Rd, Suite B, Logan, UT 84321
We will train the right candidate
Positive attitude and willingness to learn.
Shift Details:
Shift times may vary between the hours of 7 am to 9 pm MST.
Minimum 4 consecutive hours per shift
Guaranteed 30 hours per week
Job Requirements
Must be 18 years or older
Must be able to work on site
Ability to read and speak clearly
Ability to handle difficult calls in a professional manner
Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
Typing speed of 30 wpm while maintaining accuracy is preferred
Ability to sit and type for majority of shift
Join the Dynata team today!
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.
Call Center Agent - Logan, UT(Night)
Customer Service Agent Job 18 miles from Brigham City
*ALL APPLICANTS MUST RESIDE AND PERFORM THIS JOB WITHIN THE LOGAN, UT OFFICE*
We are looking for talented call center survey agents to perform outbound surveys on site from our office at 80 West Golf Course Rd, Suite B, Logan, UT 84321 with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.
No sales or collections involved!
Come Join Our Team
Base wage of $14/hr
Flexible schedules within company operating hours
Ability to work in our office at 80 West Golf Course Rd, Suite B, Logan, UT 84321
We will train the right candidate
Positive attitude and willingness to learn.
Shift Details:
Shift times may vary between the hours of 3 pm to 9 pm MST.
Minimum 4 consecutive hours per shift
Guaranteed 30 hours per week
Job Requirements
Must be 18 years or older
Must be able to work on site
Ability to read and speak clearly
Ability to handle difficult calls in a professional manner
Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
Typing speed of 30 wpm while maintaining accuracy is preferred
Ability to sit and type for majority of shift
Join the Dynata team today!
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.
Customer Service Representative
Customer Service Agent Job 20 miles from Brigham City
Must be eligible to participate in the DoD Skillbridge program
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
Must be eligible to participate in the DoD Skillbridge program
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Customer Service Representative - Ogden, UT
Customer Service Agent Job 20 miles from Brigham City
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Customer Service Agent Job 20 miles from Brigham City
Must be eligible to participate in the DoD Skillbridge program
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
Must be eligible to participate in the DoD Skillbridge program
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Customer Service Rep (7359)
Customer Service Agent Job 41 miles from Brigham City
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Job Description
Ever have too much energy and don't know what to do with it? Ever see those shows where they throw pizza up in the air and you want to learn how to do that? Look no further, you can learn all that here at Dominos with us.
Instores are responsible for make sure we provide quality product to our customers on a daily basis. We learn to be team players with one another and complete daily cleaning tasks, Stocking ingredients from delivery area to storage and walk in cooler, receiving /processing phone and counter orders. Still want time to hang out with family and friends or even do homework? We work well with all schedules, whether it be after school or just need some extra cash after your main gig.
Qualifications
Must be 16 years of age or older
Pass basic background check
Hustle
Additional Information
All your information will be kept confidential according to EEO guidelines.
Medical Equipment Setup, CSR
Customer Service Agent Job 46 miles from Brigham City
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
Medical Equipment Setup, CSR
Customer Service Agent Job 46 miles from Brigham City
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
Customer Training and Tour Liaison
Customer Service Agent Job 6 miles from Brigham City
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: NoneTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman, Space Systems, is currently seeking a Customer Training and Tour Liaison to join our Technical Training Team. This position will be supporting the Propulsion Systems Division based at our facility in Promontory, UT and requires on-plant and in-person activities.
Role Description & Responsibilities:
The tour coordinator will be responsible for hosting, scheduling, and conducting on-plant tours and customer training events at our three Utah facilities. The candidate will be working with a mix of private industry customers, military representatives, NASA personnel, and other government officials who interact and do business with Northrop Grumman. The position will also have responsibilities related to new hire campus tours at all three Utah locations.
This position will be based at the Promontory facility in Promontory, but travel to the Clearfield and Bacchus (Magna) may be required to support tours and training events.
A successful tour coordinator must have a background that includes experience planning large, complex group events. The position requires coordination with speakers and trainers for events, scheduling conference rooms for all event activities, working closely with representatives in production facilities to arrange tour times and access, arranging in-house catering needs, obtaining security approvals from Security and close interaction with Security to ensure guest access request have been properly handled, arranging on-plant transportation, and working all other details associated with hosting a large group.
Candidates are expected to be able to present in front of a group and effectively communicate with the audience. Training events will primarily be for customers and government personnel but supporting training of internal employees may be needed on occasion. Some of the training responsibilities would be scheduling rooms, coordinating with trainers, presenting the training material to the audience, and updating existing PowerPoint presentations.
Some transportation needs will be handled by the tour coordinator, which will require a Class B CDL. A candidate must either have a current CDL or have the ability to obtain a CDL in the first 3-6 months of employment.
Basic Qualifications
This position may be filled at either a level 02 or level 03.
Basic Qualifications for a level 02
Education Requirements
A high school diploma or GED plus a minimum of six (6) years directly relevant experience. Relevant experience is defined as working as the lead planner/coordinator for large, complex events.
Minimum Requirements
Experience with organizing, directing, and coordinating large, complex group events
The ability to be working on several different events and projects simultaneously
Strong organization and planning skills
Strong communication skills using multiple methods (phone, text, email)
Attention to detail
Respectful while working with multiple people from different customer and government agencies but confident enough to enforce Northrop Grumman safety standards during tours
The ability to obtain a Class B CDL to drive company busses on public roads
Preferred Requirements
Knowledge of Propulsion System locations and processes
Prior training experience
Strong MS Office skills
Basic Qualifications for a level 03
Education Requirements
A high school diploma or GED plus a minimum of nine (9) years directly relevant experience. Relevant experience is defined as working as the lead planner/coordinator for large, complex events.
Minimum Requirements
Experience with organizing, directing, and coordinating large, complex group events
The ability to be working on several different events and projects simultaneously
Strong organization and planning skills
Strong communication skills using multiple methods (phone, text, email)
Attention to detail
Respectful while working with multiple people from different customer and government agencies but confident enough to enforce Northrop Grumman safety standards during tours
The ability to obtain a Class B CDL to drive company busses on public roads
Preferred Requirements
Knowledge of Propulsion System locations and processes
Prior training experience
Strong MS Office skills
Position Benefits
As a full-time employee of Northrop Grumman Space Systems, you are eligible for our robust benefits package including:
Medical, Dental & Vision coverage
401K
Educational Assistance
Life Insurance
Employee Assistance Programs & Work/Life Solutions
Paid Time Off
Health and Wellness Resources
Employee Discounts
Salary Range: $63,800.00 - $95,800.00Salary Range 2: $78,700.00 - $118,100.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Customer Care Specialist - Administrative Services East - Full Time
Customer Service Agent Job 20 miles from Brigham City
Under the direct supervision of the Business Office Manager, the Customer Care Specialist is responsible for providing product and service information, resolving product and service problems, and serving customers in general. Ogden Clinic provides competitive pay and benefits. Full-Time employees have access to:
* Medical (including a partially company funded HSA option and in-house discount plan)
* Dental, Vision, Disability and other plan coverage options.
* Company paid life insurance for employees and their families.
* Employee Assistance Program that provides free counseling to employees and their families.
* Paid Time Off and Holidays
* Scholarship Program
* 401k with generous profit sharing contributions.
* In nearly all cases, no nights, weekends or holiday shifts.
* Competitive pay starting at $17.00+ hourly with the potential of higher starting pay based on experience.
* Annual Performance/Merit Increase Program that offers up to a 5% pay increase.
* Salary ranges reviewed annually.
* Limited benefits for non-Full-Time employees.
Full job description is available upon request by calling ************.
Call Center Agent - Logan, UT (Day)
Customer Service Agent Job 18 miles from Brigham City
*ALL APPLICANTS MUST RESIDE AND PERFORM THIS JOB WITHIN THE LOGAN, UT OFFICE*
We are looking for talented call center survey agents to perform outbound surveys on site from our office at 80 West Golf Course Rd, Suite B, Logan, UT 84321 with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.
No sales or collections involved!
Come Join Our Team
Base wage of $14/hr
Flexible schedules within company operating hours
Ability to work in our office at 80 West Golf Course Rd, Suite B, Logan, UT 84321
We will train the right candidate
Positive attitude and willingness to learn.
Shift Details:
Shift times may vary between the hours of 7 am to 9 pm MST.
Minimum 4 consecutive hours per shift
Guaranteed 30 hours per week
Job Requirements
Must be 18 years or older
Must be able to work on site
Ability to read and speak clearly
Ability to handle difficult calls in a professional manner
Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
Typing speed of 30 wpm while maintaining accuracy is preferred
Ability to sit and type for majority of shift
Join the Dynata team today!
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.