Customer Service Agent Jobs in Annapolis Neck, MD

Note: All communications with candidates will be kept strictly confidential. What to expect: As a Customer Service Specialist, you will manage customer interactions, provide guidance on products and services available, and collaborate with internal teams to deliver exemplary customer experiences. If you are excited to work closely with customers, passionate about customer satisfaction, and are ready to make an impact, we want to hear from you! Pay Rate: $24.00 - $27.00 / Hour Job Type: Full-time Work Location: Laurel, Maryland What you will get to do: Serve as the primary contact to assist customers over the phone, in person, and via email with a high volume of customer contacts in peak season Become knowledgeable in the company's services and products to work confidently and consistently with customers on what best fits their needs Engage customers with an enthusiastic, interested, courteous, and professional demeanor. Collaborate effectively with internal teams and coworkers to address inquiries and concerns in a timely manner Effectively resolve customer issues while also considering the company's policies, profitability, and overall business objectives. You will bring these qualifications: Experience Level: Mid-Level Education: High School Diploma or Equivalent is required Customer-focused with previous experience delivering top-notch customer service, and passionate about helping people. Exceptional problem-solving, interpersonal, and professional verbal and written communication skills. Adaptability and flexibility with a sense of urgency and the ability to thrive in a fast-paced and changing working environment Proven computer skills with Microsoft Office experience. ERP, CRM experience is preferred. Shift & Schedule: Monday - Friday, 8:00 am - 4:30 pm About QSS: Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995. Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).

Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team! About The Job: Deliver a remarkable service experience to customers for various services. Respond timely and professionally to inquiries. Troubleshoot technical issues and diagnose errors on various applications. Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP). Other tasks as assigned. About you: 2+ years of call center experience is required; 1+ year working in a metric-based environment. Proficiency in Microsoft Word, Excel, and Outlook. Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills. Ability to resolve basic technical issues and work independently with minimal supervision. About the Position: Pays $20/hr with a potential raise in August. 7-month contract with a potential to extend. Hours are 9am-7pm. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Customer Service Representative, Client Care Specialist About the Company Welcome to RTEC, a leader in sustainable arboriculture and environmental stewardship. Since 1996, our mission has been to harmonize human and natural environments. We are not just tree experts; we are passionate advocates for the green world, dedicated to preserving and enhancing urban landscapes. About the Role As a Customer Service Representative with RTEC, you will be the vital link between our clients and the services we provide. Your role will be to: Serve as the primary point of contact for clients, ensuring communication reflects our commitment to exceptional service. Guide customers through their journey with clear communication and consistent support. Collaborate with sales arborists and field teams to deliver seamless service and ensure customer satisfaction. Maintain accurate records, coordinate scheduling, and manage procurement tasks such as ordering supplies and overseeing inventory. Identify and resolve potential challenges proactively to enhance the client experience. Create and maintain process documentation to support operational consistency and training initiatives. Value Proposition Career Pathway: Digital Marketing to Marketing Manager - we invest in your growth. Professional Development: RTEC partners with experienced vendors who are experts in their field and will contribute to the growth and development of this individual. Accelerated Growth: Opportunity to grow quickly with a growing company. Entrepreneurial Spirit: Go-getters motivated by results will excel in this role. Team Environment: Collaborate with a passionate, supportive team. We Offer Competitive hourly rate and benefits. A dynamic work environment that values safety, quality, and sustainability. Career advancement paths and professional training in plant healthcare. A stable and growing company with a strong community presence. Who You Are An experienced professional with 2+ years in customer service, demonstrating reliability and professionalism. A strong communicator with the ability to build lasting relationships with clients. A detail-oriented individual with excellent organizational abilities. Tech-savvy, with proficiency in MS Office and CRM software and a willingness to learn new technologies. A team player with a growth mindset, eager to learn and adapt to new challenges. Join Us Become an integral part of a company that blends exceptional customer service with a passion for the environment. At RTEC, you're not just building relationships; you're building a sustainable future. Apply today and start growing a new career!

U.S. Retirement & Benefits Partners (USRBP) is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about USRBP, please visit our website: ********************* USRBP is hiring a Customer Care Representative for our Partner Firm, SF&C located in Owings Mills, MD. The Customer Care Representative's (CCR) function is to answer ongoing calls from clients, agents, and carriers to resolve issues and clarify data related to new and existing insurance policies. The CCR may also be assigned processing of New Business that involves processing insurance applications from receipt from agents through to the submission to the insurance carrier. This position may overlap with general Administrative Assistant duties or Receptionist duties in designated cases. The Customer Care Representative: 1. Answer phones and emails, responding to basic questions regarding new and existing policies in terms of policy status, type, terms, and coverage. Track calls, documents notes and resolution in the administration system, and resolve issues as quickly and accurately as possible. Escalates issues as needed to Customer Care Supervisor. 2. Respond to requests, sending enrollment material packets to Direct Pay accounts/clients. Review submitted applications for completeness and either forward applications to appropriate carriers or enter the enrollment in their carrier portal. Provide client payment information to SF&C Accounting department. Transmit eligibility to carriers, as needed. Periodically review union membership against existing enrollment to ensure continued enrollment eligibility. 3. Review/”scrub” client sheets from agents, typically on Mondays and Tuesdays, noting mistakes or omissions on a correction sheet and return them to the agent for correction. Errors and corrections are checked weekly and are reviewed on Carrier Pending reports. Have applications updated and accurately completed and prepared for pickup by late Tuesday. Designated Customer Care Rep will sort the client sheets by group, scan into indexing system, and share the client sheets to Account Administration, as needed. 4. Assist with discrepancy reports, researching and correcting client and carrier data, as needed. 5. Ongoing and as needed, cover for other team members; responsibilities are interchangeable with no specialized duties. Education and work experience High School Diploma or equivalent At least one year in an office environment, insurance industry helpful Competencies Proficient computer skills using Excel and Word at a basic to intermediate level. Ability to learn document indexing software, a cloud-based database system Excellent verbal communication skills using English language. This job requires heavy phone use and the Customer Care Rep must be able to listen, interpret issues, explain concepts, and communicate facts to the members of the public, policyholders, agents, and carriers in a polite and friendly manner, including when under occasional stress. Excellent written skills using English language for writing occasional letters of coverage verification and documenting issues for files and to agents and carriers. Good sense of teamwork. Application processing must be timely and accurate for all, and all must rise to occasion under instances of heavy volume or deadline. Must convey a professional demeanor to project a positive, helpful, patient, and polite demeanor to our agents, policyholders, carriers, vendors, and co-workers. Challenges for this position The speed and accuracy of application processing depends in part on the quality of the data on the applications when received. If there are no or only minor corrections needed, things flow efficiently, however, if applications need to be returned to agents for correction, this can slow the work being done by the Customer Care Rep through no fault of their own. The Customer Care Rep cannot know everything, nor do they have ultimate responsibility to make decisions regarding policies. Once they identify and escalate issues, they have no control over the resolution. Customer Care Reps must be prepared to answer numerous calls and respond to emails every day, the nature of which is unknown until they are received. The Customer Care Reps must have a working knowledge of the company and carrier processes and products to escalate issues appropriately. Occasional procedural or software training may be needed at carrier request if they are making changes to their systems and forms.

As our Customer Experience Associate, you'll be the first point of contact and the lasting impression for our clients and visitors. Your primary role will be to greet, assist, and provide a warm welcome to clients, setting the tone for their experience with Elite Income Advisors. This position is perfect for someone who loves interacting with people and wants to be part of a supportive team where your role is key to our collective success. Compensation: $50,000 - $55,000 + Bonus Opportunities Primary Responsibilities: Client Interaction: Greet all visitors with a friendly, inviting demeanor and ensure they are connected with the right services. Communication Hub: Manage incoming calls, emails, and in-person queries and provide detailed information about our services to enhance client understanding and satisfaction. Administrative Support: Assist with scheduling appointments, managing daily office operations, and maintaining a tidy reception area to uphold our firm's professional image. Client Experience: Enhance client interactions by ensuring a smooth, personable, and efficient communication flow from the front desk. Qualifications and Skills: Personality First: A vibrant, outgoing personality with a passion for building relationships. We believe in hiring for character and training for skills! Experience: Previous experience with CRM platforms is essential for success in this role. Attention to Detail: Keen attention to detail and the ability to organize and prioritize tasks efficiently. Communication: Strong verbal communication skills, including proficiency in phone etiquette, are essential. Tech-savvy: Comfortable with office technology and software to keep our front desk operations running smoothly. Reliability: Dependable and punctual with a professional demeanor. Why Join Elite Income Advisors? Career Growth: With our firm's rapid growth, you'll find ample opportunities to advance and expand your role. Impact: Your work directly impacts our clients' experience and contributes to their financial security. Learning and Development: Gain invaluable experience in the financial services industry with opportunities for ongoing training and personal development. Team Environment: Be part of a supportive, enthusiastic team that values each member's contribution and encourages personal growth. About Elite Income Advisors: Located in the heart of Ellicott City, MD, Elite Income Advisors is not your average financial planning firm. We are a privately owned, independent powerhouse in financial and retirement planning, wealth management, and insurance solutions, dedicated to providing exceptional financial strategies to clients across all walks of life. Our robust marketing strategies, including an extensive presence on television and radio, digital marketing, and live events, keep our advisors engaged and our clients happy and secure. Join us, and become a part of a team that helps to secure financial futures and makes a genuine difference in the lives of our clients. Elite Income Advisors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $149,600.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, f lexible time off , paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

The Document Services Specialist is an entry-level role administrative support role, providing support to both paralegals and attorneys, as well as general administrative support. The Document Services Specialist completes a variety of administrative support tasks such as providing receptionist coverage, maintaining legal files, preparing and filing legal documents, composing and proofreading correspondence, and entering information in databases. Primary Responsibilities: Provides general administrative/ secretarial support for the firm. Client interaction: Spends approximately 50% of time providing coverage at the receptionist desk. Professionally greets and interacts with visitors, staff, and attorneys. Answers incoming phone calls and facilitates the handling of information requests in a professional and prompt manner. Document production and maintenance: Accurately drafts correspondence per the supervisor and/or attorney direction, including but not limited: preparing subpoenas; e-filing with court systems; proofreading; saving correspondence to the firm's file storage system according to firm protocols. May work from dictation, rough drafts or notes provided by others. File management: Organizes, tracks, and maintains documents in client files, including closing and storing files following the resolution of cases according to firm policies. Time Entry: Accurately enters billable time by the required deadline. Database support: May maintain internal databases. Other duties as assigned. Key Knowledge, Skills & Abilities: High School Diploma, or equivalent required. Associate or bachelor's degree preferred. A minimum of 2 years of experience providing administrative or secretarial support in a fast-paced environment is required. Applicants may substitute higher education for some of this required experience. Microsoft Office proficiency, including Word, Excel, and Outlook. Excellent oral and written communication skills. The ability to communicate effectively and professionally with internal and external clients on all levels. Excellent typing, grammatical and proofreading skills, and attention to detail. The ability to work at computer, sit, stand, and occasionally lift up to 25 pounds. Reasonable accommodations may be available to applicants with disabilities, to inquire please reach out to Human Resources. Reports To: Document Services Supervisor FLSA Designation: Non-Exempt Pay Range: $20.00 - $29.00 per hour

JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients. Responsibilities: Answering calls and emails from customers immediately Clarifying issues Determining the cause of the problems Expediting the corrections or adjustments Following up to ensure resolution Document all case activity using the case management system Record all customer interactions into case management system Follow up daily with all open cases to reduce aging of open cases Ensure speedy closure of customer cases Communicate withe the Customer Service and sales team on order fulfillment and issues Escalate products with high warranty claim issues to the Customer Service Supervisor Requirements: Minimum education requirement: Associate's degree 2-3 years of professional work experience; Consumer products industry preferred Effective leadership, interpersonal, and problem-solving skills Strong organization and communication (verbal and written) skills Ability to work well independently and as part of a team Ability to learn quickly, and take initiative in a fast-paced environment

We are currently seeking a part time Dining Services Associate - Clinical to support our Assisted Living and Health Care Center residents in their dining needs. This position is a critical position in our Culinary department and works closely with others to provide the best services to our residents JOB RESPONSIBILITIES Reads recipes and/or product directions Estimates food requirements Operates a variety of kitchen utensils to weigh, measure, mix, wash, peel, cut, grind for cooking, serving and storing Inspects work stations for compliance with service standards Cleans and sanitizes workstations, equipment, dishes, silverware and glassware following proper HACCP procedures May taste test products Participates in tray line service, meal service and serves in dining rooms in health center and assisted living Prepare thickened liquids Prepare modified textured meals May visit and provide assistance with menu selections to residents May calculate and measure liquid diet restrictions Provides general stocking duties Serves and replenishes food and beverages May answer telephone and relay information to kitchen concerning meal changes or resident discharge Process new diets as required Communicates resident needs to appropriate staff while maintaining resident confidentiality Interacts with customers in the serving, retail and dining areas providing excellent customer service All the things you will love about LVMG/LSMMD Paid time off 403B with company match Competitive Wages Career Growth Opportunities Referral Program Use of our on-Site Fitness Center and Indoor Pool An even stronger culture of caring, collaboration, and support! Hourly wage is determine by candidate's qualifications including relevant years of experience and certifications/education Qualifications 1 year experience in hospital or CCRC Maturity of judgment and behavior Maintains high standards for work areas and appearance Maintains a positive attitude Attends work and shows up for scheduled shift on time with satisfactory regularity Available to work a flexible schedule including nights, weekends and some holidays Ability to read, write, speak, and understand the English language. Ability to make independent decisions when circumstances warrant such action. Ability and willingness to work harmoniously with other personnel. Patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult residents. RequiredPreferredJob Industries Healthcare

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company's products and services. Key Responsibilities: Answer incoming calls and respond to customer inquiries efficiently and professionally. Provide accurate information regarding products, services, and policies. Handle and resolve customer complaints in a calm and professional manner. Assist with order placement, cancellations, returns, and other customer requests. Escalate unresolved issues to the appropriate department or supervisor. Document customer interactions, transactions, and follow-up actions. Maintain a high level of customer satisfaction by providing timely responses and support. Meet or exceed performance metrics, such as call handling time and customer satisfaction scores. Stay updated on product and service knowledge to offer the best solutions to customers. Requirements: High school diploma or equivalent; some positions may require post-secondary education. Proven customer service experience, preferably in a call center environment. Strong communication skills, both verbal and written. Proficiency in using call center software and CRM systems. Ability to multitask and handle high call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability to remain calm under pressure. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills: Bilingual abilities (if applicable to the customer base). Experience with specific CRM or telephony systems. Prior experience in the same industry (e.g., tech support, healthcare, retail).

Corestaff Services is seeking a dedicated Customer Service Representative for a full-time contract-to-hire position. This role offers the opportunity to work on-site at a facility in Severn, MD, collaborating closely with a dynamic team of Customer Service Representatives. Responsibilities: Work closely with a small team of Customer Service Representatives to address customer inquiries promptly and professionally. Troubleshoot and resolve customer issues with efficiency and accuracy. Input orders into the system accurately, ensuring all relevant details are captured. Track orders throughout the fulfillment process, providing updates to customers as needed. Maintain a high level of product knowledge to effectively assist customers and provide solutions. Qualifications: Previous experience in a business-to-business customer service role. Previous experience working for a paper/packaging company is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Pleasant attitude. Ability to thrive in a fast-paced environment and work effectively within a team. Proficiency with computer systems and software applications. High school diploma or equivalent required; additional education or training in customer service is a plus.

The Member Services Receptionist is responsible for assisting members, potential members and other employees with their questions and requests while maintaining the front desk. They need to understand and be able to explain basic Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received in person, as well as via web, e-mail, fax, online/mobile banking, or mail and processes death claims, POA, and trust accounts. This role does not have remote work capabilities. Responsibilities Maintains front desk and assists members in person and assist as needed on Member Services queue calls with Share, Loan, Mortgage and Visa related products and services, including but not limited to chapter accounts' inquiries, open/close of Certificate of Deposits, account/share closure requests, process transfer/ACH/wire requests, check orders, check disbursal, answers basic loan/mortgage/Visa questions, processes Visa card capture/reissues requests, travel notes, basic fraud/dispute questions, Apple Pay/Google Pay Token requests, Stop Payments, and ACH dispute process information. May handle cash transactions. Completes daily work folder requests. Scans account related documents. Assures that appropriate records are maintained. Processes death claims, power of attorney (POS) trust accounts, account update forms, verification of deposits, certificate disclosures, change of address/contact, Skip-A-Pay/Extension requests, returned mail and other requests via web, e-mail, fax, online/mobile banking, and mail. Backs up the Poster when needed. Provide friendly, prompt, accurate and high quality service and support to all members and associates. Proactively seek opportunities to cross sell products and services for the betterment of our members. Ensure member's request get updated and scanned into the system on a daily basis. Ensure cash drawer and checks are balance on a daily basis if applicable. Qualifications One year to three years of similar or related experience. A high school education or GED. Excellent verbal and written communication skills Proficient in MS Word, Excel, and Outlook. Detail Oriented and good with numbers.

A leading HVAC service provider in the DMV seeks a highly organized and detail-oriented Dispatcher to join their team. The Dispatcher plays a crucial role in coordinating HVAC service calls, ensuring efficient scheduling of technicians, and maintaining clear communication with customers. This position requires strong multitasking abilities, excellent communication skills, and a customer-first mindset. Responsibilities: Schedule and dispatch HVAC technicians to service calls, installations, and maintenance appointments. Communicate effectively with customers regarding appointment times, technician status, and service updates. Prioritize emergency calls and adjust schedules as needed to meet customer demands. Maintain accurate records of service calls, work orders, and technician assignments in the dispatch system. Collaborate with technicians to ensure they have the necessary information and equipment for each job. Monitor job progress and follow up with customers to ensure satisfaction. Handle customer inquiries and resolve scheduling conflicts professionally. Qualifications: Previous experience as a dispatcher, preferably in the HVAC, plumbing, or service industry. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to handle high-pressure situations and prioritize tasks effectively. Proficiency in dispatch software, scheduling tools, and Microsoft Office Suite. Customer service experience with a positive and professional attitude. Knowledge of HVAC terminology is a plus but not required.

Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand. You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative. Responsibilities: Direct client contact - answer questions about accounts, etc. Coordinate all schedule logistics for prospects & clients as they meet with advisors Prepare and process new account paperwork Process service requests for clients Prepare correspondence Maintain client files Conduct client outreach Prepare/process paperwork, service requests, and back-office support as needed Work with team to ensure client experience Complete various projects and administrative functions, as assigned Thorough follow-thru on all tasks assigned Assist with client events, as needed Ability to travel to assist other locations, as needed Other duties as assigned Required Qualifications: Financial services experience; LPL preferred Outstanding organizational and time management skills Ability to proactively assess situations and work/think independently Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce Excellent phone skills Computer literate Excellent written and verbal communication skills College degree or equivalent experience preferred Military experience a plus Full time in office position located in Alexandria, VA Hours are 8:30 AM - 5:00 PM Monday-Friday

Your Tasks: The Customer Service Associate (B2B) is responsible for accurately processing customer orders and answering customer inquiries for an extensive product portfolio of research consumables, as well as limited clinical consumables. This position requires coordination with customers, product managers, sales, finance, service and supply chain functions, locally (US) and globally (HQ), to ensure successful and timely delivery of Miltenyi products and services. Your dedication and commitment to excellence will make a real difference in the lives of patients suffering from cancer and degenerative diseases. Essential Duties and Responsibilities: Communicate, correspond and interact with customers through a variety of traditional and digital channels. Process customer orders for an extensive product portfolio of research consumables as well as limited clinical consumables (not for human use) through the full order cycle from receipt, to order entry into the ERP system through successful fulfilment, delivery and payment/invoicing Follow specific standard operating procedures (SOPs) and work instructions while conducting all business-related duties and transactions. Adhere to applicable ISO, PCI and regulatory compliance standards. Validate account information assigned aligns with the information on the customer PO; identify account discrepancies and addresses those for corrective action with the Data Management function. Apply critical thinking and judgment when reviewing and assessing acceptability, accuracy and completeness of purchase orders. Identifies, communicates and resolves discrepancies to ensure orders are submitted in compliance with established business policies. Perform research and apply strategies to identify / eliminate sources of discrepancy. Determine applicability of quotes, Discount Sales Agreements, and promotions. Request purchase order revisions or rejects acceptance of PO's when purchasing criteria or terminology on PO cannot be agreed to, or is not in compliance with established business policies, terms and conditions. Clearly communicate requirements, both verbally and in writing. Ensure order processing and fulfilment accuracy throughout the order to delivery / supply chain journey. Determine required changes and adjusts relevant key data fields within SAP based on a variety of factors, including business policies, system specifications & limitations, individual product classification, temperature requirements, fulfilling warehouse, and customers' ability to receive product. Responsible for all aspects of open orders management. Continuously review open product lines / orders for changes in inventory availability from a variety of sources and identify the appropriate fulfilment path. Coordinate with customers, product managers, sales, finance, and supply chain functions, locally (US) and globally (HQ), to ensure on time shipment of material. Actively monitor customer delivery schedules for on-time release of delivery notes and expedites or escalates orders when necessary. Utilize various digital systems, tools and technologies required to enable execution and completion of everyday tasks. Ensure all supportive documentation is stored and documented systematically. Capture, communicate and escalate product and general customer complaints to create awareness within impacted functions and enable traceability within established QMS systems for issue resolution. Other duties as assigned. Requirements: High School Diploma required; Associate degree or higher level of education preferred; Minimum of 2 years of Customer Service experience; or a combination of education and experience. B2B Customer Service experience strongly preferred, preferably in the life sciences, medical device, or pharma industry. Order Entry / Order Processing experience. Skills: Meticulous attention to detail required. Excellent and effective professional communication skills required, verbally and in writing (English). Strong people skills; Interpersonal and relationship building skills. Strong focus to foster a great customer experience. MS Office Suite (Teams, Excel, Word, Outlook, PPT) - Intermediate. Minimum typing speed at 40 wpm with an accuracy of 95% or higher. Knowledge Experience working with SAP ERP and CRM, or other large-scale ERP/CRM tools. Experience with Sales & Service Cloud / Case Management platforms. Experience with digital telephony tools (i.e. Cisco Finesse/Jabber). Abilities: Effective and professional communication skills, verbal and written. Work effectively in ambiguous and/or stressful situations. Ability to multi-task and switch between various channels, including telephone, email, other. Ability to handle a large volume of work with firm deadlines. Effective time management, organization and problem-solving skills. Ability to work independently and as part of a team. Ability to operate within / navigate between a multitude of digital systems / sessions seamlessly. Ability to remain calm, patient and courteous with customers at all times, including stressful situations. Remote Flex - 50% onsite / 50% remote. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in an office environment with little to no exposure to extreme hot or cold temperatures. Miltenyi Biotec, North America. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. Miltenyi Biotec, Inc. participates in E-Verify. Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow. RequiredPreferredJob Industries Other

Venable Blue helps organizations and individuals manage and mitigate risk in the online space. Whether it's an issue of data access, account takeover, cyber harassment, child safety, or a government or regulatory investigation, we build, operationalize, and deploy integrated programs and systems designed with people and products in mind. Venable Blue continues to build, scale, and operationalize the business. While we don't have any active roles open at this time, we continue to seek professionals with experience in Regulatory Response, Actionable Intel & Litigation Support, Trust & Safety, and Product Regulatory Compliance with a background in consulting, tech, and/or start-up environments. Our recruiting team will reach out once a role becomes available that aligns with your experience. For additional information about the Technology & Innovation Group, Venable Blue team see: ******************** Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, D.C., with offices in California, Delaware, Florida, Illinois, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at Venable.com. We comply with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Conviction of a crime will not necessarily be a bar to employment at the Firm. Factors such as age at the time of the offense, type of the offense, seriousness of the offense, remoteness of the offense in time, position applied for, rehabilitation, overall record, and other relevant factors will be taken into account in determining effect on suitability for employment. Venable LLP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected Veteran status and any other protected basis under applicable law. Venable Blue helps organizations and individuals manage and mitigate risk in the online space. Whether it's an issue of data access, account takeover, cyber harassment, child safety, or a government or regulatory investigation, we build, operationalize, and deploy integrated programs and systems designed with people and products in mind. Venable Blue continues to build, scale, and operationalize the business. While we don't have any active roles open at this time, we continue to seek professionals with experience in Regulatory Response, Actionable Intel & Litigation Support, Trust & Safety, and Product Regulatory Compliance with a background in consulting, tech, and/or start-up environments. Our recruiting team will reach out once a role becomes available that aligns with your experience. RequiredPreferredJob Industries Other

Job Title: Service Writer Department: Service Reports To: Service Manager FLSA Status: Non-Exempt The individual in this position applies basic skills and procedures appropriate for the position within the assigned, functional area. Duties and tasks are varied but standardized. Works on assignments that are semi-routine in nature where the ability to recognize deviation from accepted practice is required. Essential Job Functions: Work Order Administration: Processing paperwork from In-Box daily including: Job Jackets, Notes, Invoices, Parts returns Prepping work orders: Coding vendor invoices in a timely manner for the accounting department Keying vendor invoices into internal and external work orders Interpreting and entering mechanic notes daily for field jobs & shop. Summarize mechanic notes for customer invoice (cause, complaint, correction) Deduct parts returns from open work orders as submitted, to maintain accurate inventory. Code and submit expense reports for employee reimbursement. Post to work orders. Code and submit Wells Fargo receipts. Post to work orders. Obtain Purchase Orders for customer billing on jobs where one is required. Invoice work orders & mail to customers. Other Service Administration: Issue customer credits when necessary. Other activities as directed by the Shop and Field Supervisors with any needs they have, parts transfers, etc. Deduct core credits when turned in (under $1000.00). If over that amount, deduct only after Volvo has evaluated. Maintain the WIP Report. Answer and direct incoming service-related phone calls to appropriate personal. Distribute service mail daily. Daily time uploads for field and shop technicians. Education and/or Experience: High School diploma. 3+ years experience in the Heavy Equipment Industry. 3+ years technical Service Writing experience preferred. Physical Demands: This position requires sitting, stooping, kneeling, pushing, climbing, moving, and reaching overhead and working overhead. Ability to lift up to 25 lbs. and work inside and outdoors in various climates and temperatures. Work Environment: This position is exposed to work near moving mechanical parts, electrical systems, hazardous materials, fumes, airborne particles, and moderate noise levels. Appropriate PPE gear must be worn as required. Computer Skills: To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use. Certificates, Licenses, Registrations: Must have a valid Driver's License to operate company vehicles. The selected candidate is subject to a pre-employment drug screen, background check including MVR and drug screen.

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

Customer Success Executive, Financial Products ADC Advance is seeking a motivated Customer Success Executive to lead service provider sales, onboarding and usage of Smart Home Pay. This position suits candidates who thrive in a collaborative environment, working closely with smart, productive colleagues and customers to develop and enhance outstanding products and processes. You will engage with Operations, Sales, Support, Product, and Technology teams to help customers understand our offerings, grow with us, and achieve success using our products. Essential Duties and Responsibilities Manage a portfolio of projects and resources across multiple offerings in coordination with Operations, Sales, Support, Product, Finance, and Engineering teams. Collaborate with ADC Advance leadership and the Alarm.com Sales team to manage the new partner sales pipeline, organize partner recruitment efforts, oversee the underwriting experience, and support partner onboarding activities. Coordinate with leadership to monitor active partner KPIs, maximize partner success using ADC Advance products, and ensure compliance. Establish scalable structures and processes that enable program growth, including learning experiences for Alarm.com Sales representatives and new partners, from onboarding to continuing education Work cross-functionally with ADC Advance and Alarm.com teams to maximize the success of ADC Advance's programs. Improve Smart Home Pay adoption and overall performance at the partner and partner sales representative levels through collaboration, product feedback and improvement, and training enhancements. Drive improvements in partner onboarding, training, and success by identifying areas of opportunity, developing strategies, and leading the implementation of changes. Define and measure Dealer and Sales representative milestones, prioritize deliverables, and manage cross-project, cross-team dependencies to meet team-wide goals. Administer, tailor, and implement Project Management tools to optimize partner onboarding, education, and operations. Other duties as assigned. Requirements Bachelor's Degree or technical degree. 1-3 years of relevant work experience as a program or project manager, with experience working within software development teams required. Proven ability to manage customers and productively engage in a customer-facing role. Leadership experience with the ability to motivate others and build consensus. Excellent communication, presentation, organizational, and customer service skills. Ability to communicate and collaborate cross-functionally across diverse perspectives and areas of expertise. Strong quantitative, analytical, and critical thinking skills. Ability to work on multiple projects simultaneously in a small, fast-paced environment. Passion for consumer technology and a keen interest in developing a deep understanding of complex products and technologies. General knowledge of business, technology, economics, and/or finance. WHY WORK FOR ALARM.COM? Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events. Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week. COMPANY INFO Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. For more information, please visit ************** COMPANY BENEFITS Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package! Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to ********************************. JR104369 #LI-KM1