Customer Service Specialist
Customer Service Advocate Job 40 miles from Sheboygan
Are you passionate about exceeding customer expectations?
Have you had experience in a customer facing role?
Are you a team player who is organized, self-motivated, resourceful, and proactive? Are you comfortable working both independently and in a team while taking ownership for your responsibilities? If you have answered yes to these questions, we have the right opportunity for you.
What are we looking for?
Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.
What's in it for me?
Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 2 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more! If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!
As a Strategic Accounts Central Service Coordinator your responsibilities will include:
Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders
Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers.
Validating cylinder balances and initiating cylinder audits or account closures.
Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.
Special duties as assigned.
Preferred Education and Experience:
High School Diploma required. Associate's or Bachelor's Degree preferred.
2 years of customer service/sales experience
Or Minimum 2 years of relevant work experience
Who is Airgas?
Airgas Inc., an Air Liquide company, is one of the country's largest supplier of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products-but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations-branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers-chances are, there is a career at Airgas custom fit for you.
Your Differences Enhance our Performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Customer Support Associate
Customer Service Advocate Job 48 miles from Sheboygan
RHM Staffing Solutions
For the past 9+ years, RHM Staffing Solutions has been providing the highest quality professionals to a wide range of clients in the manufacturing, distribution, and industrial sectors. RHM Staffing Solutions delivers exceptional recruiting solutions for contract, contract-to-hire, and permanent placement.
JOIN THE RHM TEAM!
Office Coordinator/Customer Service Associate:
• Collection of timecards on a weekly basis and submittal of hours to payroll team.
• Addendum master checklist
• Attend daily office meetings with prepared updates and announcements.
• Onboard new clients and input data into CRM.
• Update and maintain client master lists.
• Evaluate and process workers' compensation claims.
• Oversee and submit contractor holiday pay and PTO.
• Schedule drug screenings and conduct background checks.
• Process all I-9 documentation.
• Conduct and audit contractor unemployment claims on a weekly basis.
• New hire desk set up for internal employees.
• DBO/CSM/AE Requests as assigned.
Qualifications:
• 0-2 Years of Work Experience
• Ability to work in a fast-paced environment
• Background in customer service is a plus
• Bachelor's degree preferred
RHM Staffing Solutions does not discriminate in employment on the basis of to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Customer Quotation Specialist
Customer Service Advocate Job 49 miles from Sheboygan
Why join AVIRE?
Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!
The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Customer Support Specialists, Customer Quotation Specialist, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the North America Customer Experience Manager.
Job Summary: As a Customer Quotation Specialist, you will process sales orders and transactions, ensuring accuracy and proactively addressing customer needs. You will provide timely and accurate quotes, manage order revisions and expedites, and maintain detailed records using Salesforce.com.
Your responsibilities will include managing contracts for platform and cellular subscriptions, reviewing order statuses, and driving proactive customer communication to ensure a seamless experience. Collaboration with internal teams will be critical to addressing customer inquiries, resolving issues, and advocating for customer needs across the organization.
This role also emphasizes continuous improvement, where you will identify and recommend enhancements to quoting and order processes, contributing to a more efficient and customer-centric workflow. Success will be measured by meeting individual and team qualitative and quantitative targets while delivering a best-in-class customer experience.
What you will do:
Process sales orders and transactions based on customer requests.
Review order status to ensure accuracy and drive proactive customer outreach.
Provide accurate quotes based on customer requirements in a timely manner.
Responsible for order revisions and expedites of orders.
Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM-Salesforce.com.
Contract management of platform and cellular subscriptions.
Ensure continual improvement of quoting process by providing recommendations for improvements in processes and systems.
Communicate with other areas of the company with regards to customer questions and concerns.
Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer experience.
Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement.
Performs other job duties as assigned.
We want someone who displays:
Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.
Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.
Accountability: You take responsibility for your actions, and you deliver on your commitments.
Inclusion: In all aspects of your work, you treat everyone with respect.
Performance Objectives
Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through KPIs.
Identify and recommend at least one improvement per quarter, contributing to a more efficient and customer-friendly system.
Support building and maintaining training documentation for position.
Increase sales by effectively upselling and cross-selling products and services.
Maintain accurate customer records and transactions within CRM - Salesforce.
Achieve answer rate and call log rate within department KPI.
Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests.
Ensure accurate pricing on purchase orders, quotes and time of order entry. Accuracy is key to ensure on time payment from customers.
Help maintain the sales pipeline by maintaining win/loss on opportunities when quotes are approved within CRM.
Job Skills
Strong interpersonal and communication skills
Demonstrate your passion for gaining new skills
Proven ability to problem-solve
Strong active listening and empathy skills
Patience and composure under pressure
Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
Strong ability to build relationships with customers
Ability to use Outlook and Microsoft based programs
Qualifications
Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor's degree is preferred.
A minimum of 3 years of customer service or inside sales experience.
Who is AVIRE?
AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual's unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.
AVIRE is part of the Halma group (*************** Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.
Avire is an equal opportunity employer.
Benefits
Competitive base salary
Participation in the company bonus plan
Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
Paid time off
Professional Development training opportunities
How do I apply?
If you are interested in learning more about the company and this position, please send your resume to: **********************
Automotive Service Advisor
Customer Service Advocate Job 31 miles from Sheboygan
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Base pay up to $17.75/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
Customer Service Representative
Customer Service Advocate Job 48 miles from Sheboygan
Vaco Staffing is searching for a Customer Service Specialist for a client in Waukesha, WI. Responsibilities:
Work with internal departments to update customers on order information.
Research part codes for order accuracy.
Verify product pricing information is correct in the system and customer quote.
Answer inbound calls and handle customer inquiries.
Respond to customer emails within the company expectations.
Requirements:
High school diploma or equivalent required
AA degree preferred
1+ years of customers service experience in a manufacturing
Experience using SAP
Strong technical ability to catch on quickly
Customer Service Representative-Estimator
Customer Service Advocate Job 48 miles from Sheboygan
Customer Service Representative & Estimator
National home cleaning franchise is currently looking for an outgoing, personable individual to help manage our house cleaning services in Milwaukee Metro Area. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years in sales and customer service experience to help grow and retain customer base. The role requires a professional individual who is outgoing and enjoys servicing customers and prospects; strong phone skills for receiving and making calls daily; conducting in-home estimates and inspecting while reinforcing quality metrics in the field. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by representing the brand, providing a value proposition and supporting the field and office staff to ensure top line growth.
Basic Experience:
Sales
Customer Service
Coaching
Computer Skills, Data Entry
Phone Skills
Goal-oriented
Professionalism
Bi-lingual Spanish (helpful)
Experience Requirements
* Valid driver's license with good driving record.
* 2-4 years managing self and/or associates in a fast-paced environment preferred
* Legally able to work in the United States
* Physically and mentally capable of performing the duties of Field Manager
* Willing to complete criminal background check in order to be bonded and insured
* Detail and customer oriented
* Act in best interest of owner, customers, office and field staff
* Flexibility to work outside office and both day and early evening hours
* Operate within company policies and procedures; create an environment that motivates associates to be successful
Qualifications
* Maintain professional appearance and demeanor consistent with the Molly Maid image
* Properly use and maintain the Molly Maid vehicle
* Strong and effective communication & organizational skills
* Self-Motivated & Self- Reliant
* Provide clear and concise feedback, and coaching when required
* Work onsite, travel to local appointments & attend and participate in all staff meetings,
* Courteous and polite with owner, employees and customers
* Abide by all rules, regulations, and policies contained in employee handbook, safety manual, cleaning manual and employee agreement
* Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
* Ability to communicate in English and Spanish with Spanish speaking employees
Compensation is base salary plus bonus. Great work environment with people who care.
Automotive Service Advisor
Customer Service Advocate Job 31 miles from Sheboygan
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certifications
Compensation
Saturday & Sunday weekend premium pay $2.50 per hour
Base pay up to $17.75/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
Customer Service Representative
Customer Service Advocate Job 48 miles from Sheboygan
Must Haves:
Possesses a high school diploma or general education degree (GED)
Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations
Excels in accuracy, quality, and team collaboration
Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture
Demonstrate an ability to display patience, empathy, and active listening skills
Proficiency in typing, Microsoft Office suite, and navigating multiple systems and screens simultaneously
Plusses:
A passion for jewelry
Previous customer service experience
Day to Day:
Insight Global is seeking a Customer Service Representative for our client - leading insurer, risk advisor, and technology provider for the jewelry industry. The location of this position is based out of our clients Neenah, WI office. After a training period and performance expectations are met this role has the option to transition to a hybrid model. Responsibilities include:
Provide excellent customer service by demonstrating in-depth knowledge of our client and its products with the goal of outshining the competition with amazing customer care.
Responds to omnichannel requests, providing support to customers, jewelers, and agents.
Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
Listen actively to customers to identify their needs and aim for first-call resolution.
Utilize dual screens and multiple programs efficiently.
Maintains consistency in adhering to all customer service performance metrics.
Has a drive to meet goals and continuous professional growth. We develop employees to excel in the company with the goal of promoting within.
Opportunity for additional project work.
Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.
Customer Service / Order Processing
Customer Service Advocate Job 37 miles from Sheboygan
Our Order Processing Specialists perform a wide variety of duties to coordinate, enter, manage, and follow up customer and distributor sales orders through production and shipping. Responsible for providing product and sales information, order status, availability, pricing, and delivery to customers and distributors.
Description of Job:
Customer Sales Processing
Communicate with customers by phone, in person, or via email to receive orders for manufactured and/or aftermarket products.
Review order transmittals and other paperwork when received. Interpret incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete before order entry.
Enter and process confirmed orders in JDE EPR system and acknowledge back to the customer.
Inform the manufacturing/shipping department with any changes.
Distributor Sales Processing
Review incoming orders to ensure the order is complete with information. Resolve any problems with the orders.
Accurately enter (non-e-commerce) sales orders into the business system.
Answer distributor's inquiries regarding pricing, availability, and order status.
Be the distributor contact for inquiries that correspond with order entry.
With the Purchasing team, provide planned ship dates to distributors for non-stock items.
Coordinate dispute resolution from the Distributor Network.
Sales Support
Answer any sales order questions that arise within sales, customer service, or other departments.
Assists with inquiries regarding billing.
Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs.
Assist with continuous improvement projects to improve the department.
Other Sales Processing Support Functions
Investigate and process freight claims.
Provide general product and sales information to distributors.
Train distributors on the use of the 4Front Resource iCustomer (e-Commerce) program.
Perform shipping tracers and provide tracking information to our distributors.
Coordinate all Returned Product Authorizations (RPAs).
Coordinate the processing of warranty claims received from distributors.
Collaborate with 4Front technical support personnel to provide problem solving, application solutions, and troubleshooting to distributors.
Education and Experience:
Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable.
2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
Customer Service Specialist
Customer Service Advocate Job 36 miles from Sheboygan
RB Royal, a family owned and operated manufacturing business, is looking for a motivated and detail-oriented professional to join our team as an Customer Service Specialist!
The ideal candidate will play a crucial role in managing client accounts, developing business relationships, and driving sales growth. This position requires strong communication skills, analytical abilities, and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and are eager to contribute to our success, we want to hear from you. In addition, to joining an amazing team of professionals, you will join a company whose culture values continually learning and growth and encourages all team members share new ideas and implement process improvements.
Core Responsibilities
Processes incoming EDI/Purchase Orders from entry into the RB Royal system through their successful completion (release to manufacture).This process basically entails a review of incoming orders for accuracy relative to most recent quotation and/or existing sales agreement.
Coordinates the distribution of customer information requests to the internal departments responsible for formulating a response. May assist in transmitting the response on behalf of the responsible department as circumstance requires. (Due to the high potential for contact with the customer base, i.e., supplier portals position, email exchange the position functions as de facto clearing house for external information requests.)
Enters RFQ in the RB Royal system and tracks to completion, working with production planning, engineering, quality, manufacturing, and any other internal departments as necessary. Maintains CRM, Engineering Quote Log.
Works closely with Inside Sales Manager, internal departments and/or project teams in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
Provides regular two-way communication between the customer and RB Royal, to provide strong team representation and set proper customer expectations.
Works with customer representatives (engineering, purchasing, etc.) reviewing models, samples, blueprints, plans and other customer documents to develop and prepare project requests for RB Royal's use in providing products or services. Functions as project leader to ensure timeliness and completeness.
Prepares quotations and sends to customers or sales representatives.
Develops in-depth relationships with key contacts within major customer organizations.
Skills Critical for Success
Associate's degree in business, and/or three to five years of experience in a sales department of a manufacturing firm or an equivalent, along with EDI and discrete order processing.
Excellent organizational skills and the ability to communicate effectively with all levels in the organization as well as customers.
Project management, deadline management, ability to plan and carry out responsibilities with a minimum amount of direction.
Financial understanding of materials, labor and overhead and especially including standard cost applications and their effect on the bottom line.
Communication in both written and verbal contexts to give and receive information.
Negotiation skills to be able to represent the customer's interests in addition to realizing RB Royal's interests and to find a balance to support corporate objectives.
High level of initiative and thinking creatively to allow a focus on the overall objectives of the company and interact with other corporate areas.
What Sets RB Royal Apart
Industry-leading compensation and benefits package including two medical plan options, health savings account with company match, flexible spending account, dental, vision, 401K with company match, and company provided life and disability insurance.
Paid holidays and vacation.
A world-class work environment with potential for long-term growth and advancement, paid professional memberships and professional activities (conferences & workshops) and a tuition and certification reimbursement program.
Exceptional company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools critical to achieving a successful and meaningful career.
Strong communication from executive management, including interactive quarterly discussions on strategic progress.
Full Time - Merchandising Service Associate - Day
Customer Service Advocate Job 46 miles from Sheboygan
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If you want to build eye-catching displays and implement strategies that showcase in-demand products, you'll enjoy working with our Merchandising Services Team.
How We Support You
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
Keep your weekends free with a set weekday schedule. *
Make your well-being a priority with multiple top-tier health insurance options.
Explore educational opportunities with Lowe's tuition assistance program.
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Gain extra savings with a 10% Associate Discount.
Learn new trade skills with our Track to the Trades program.
For information about our benefit programs and eligibility, please visit ****************************************
*Live Nursery MST Associates may be required to work weekend shifts.
Your Day at Lowe's
As a Merchandising Services Associate, you ensure our store's signage, pricing information, and displays are accurate so merchandise is easy to locate. You create product displays that are safe, clean, visually appealing, and easy for customers to access.
While most of your time will be spent on activities that don't involve customer interaction, you may be expected to engage with customers when the opportunity arises. You'll be expected to listen to customers and answer questions, communicate product or warranty information, and assist in locating or handling merchandise.
Key Responsibilities
Complete merchandising resets and service-related projects according to Lowe's specifications and provide proof of completion for assigned tasks
Verify buyback items and ensure they are pulled, prepped, and ready for shipping
Update/validate wayfinding and product location signage, as well as digital maintenance of this information throughout the store
Confirm product pricing information is clearly visible and replace any missing price labels
Help drive add-on sales by staging clearance products, sorting products in proper locations, and ensuring displays are placed appropriately throughout the store
Repair/replace damaged or missing items, including signage, merchandise and displays.
Communicate project priorities, schedule, and needs with Merchandising Services Team and Manager
Analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders
Complete other duties as assigned
Minimum Qualifications
Read, write, and perform basic arithmetic (addition and subtraction)
Ability to hear, listen, and to communicate verbally with others
Utilize web-based computer programs to accomplish assigned tasks
Ability to sit and stand for long periods of time
Minimally lift 25lbs unassisted or over 25lbs with or without accommodation
Preferred Qualifications
Lowe's sales floor experience
Experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)
Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit ****************************************
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Retention & Expansion (Cross-sell) (Manager)
Customer Service Advocate Job 48 miles from Sheboygan
Grant Thornton is seeking a Retention & Expansion (Cross-sell) (Manager) to join the team. Approved office locations can be found below. As the Retention & Expansion Experience Manager in our Connected Sales & Marketing function, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes.
Your Day-to-Day May Include:
+ Leading the design of end-to-end experiences for the retention & expansion stage (post-sales)
+ Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization
+ Creating user flows, journey maps, and experience specifications that guide implementation across platforms
+ Soliciting feedback and updating design iterations
+ Translating complex business requirements into intuitive, brand-aligned experience solutions and technical requirements
+ Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc.
+ Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle
+ Communicating experience to business stakeholders through intuitive presentations and consumable deliverables
+ Staying current on industry best practices and emerging trends in B2B client experience design
+ Other duties as assigned
You Have the Following Technical Skills and Qualifications:
+ Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred
+ 4-6 years of experience in client/customer experience design, digital marketing, or strategy consulting
+ Demonstrated expertise in journey mapping, service design, and user experience methodologies
+ Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems
+ Experience with data analysis and using insights to drive experience improvements
+ Excellent communication skills with the ability to translate complex concepts for diverse audiences
+ Exceptional project management capabilities and attention to detail
+ Strong leadership skills with experience managing small teams and influencing cross-functional partners
+ Strategic thinking with the ability to align experience designs to business objectives
+ Can travel as needed
The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year.
The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year.
The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year.
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you're about to join is ready to help you thrive. Here's how:
- Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.
- Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
- We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ******************
- When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ******************
Here's what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: **********************************************************
+ Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
+ Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************.
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Customer Relations Specialist
Customer Service Advocate Job 48 miles from Sheboygan
The Customer Relations Specialist (CRS) provides direct support in the ongoing development of existing and prospective customers to ensure that the company can meet its growth goals. The CRS will focus on developing current customer relationships as a primary point of contact for house accounts. Customer Service, contract renewals, day to day customer needs, and inbound sales opportunities are key aspects of the CRS role.
DUTIES & RESPONSIBILITIES:
Penetrate all house accounts, develop and grow customer relationships and radiate sales from within client base.
Responsible for understanding customers' needs and positioning/promoting our services to meet those needs.
Collaborate with appropriate team members to determine necessary strategic sales approaches.
Ensure highly effective client communication and the achievement of agreed upon client satisfaction levels.
Ability to work with Sales Account Managers, Operations Managers, and other company departments in a positive manner.
Build and maintain strategic business relationships with high level decision makers to ensure high customer retention rates.
Utilize and update CRM (Salesforce) to reflect current and potential customers.
Work with the Clearing House to provide help pricing data for each account.
Create and follow a strategic sales plan to make sure client's expectations and Winter Services goals are met.
Meet or exceed client revenue target with assigned accounts.
Collect intelligence on pricing, sales, competition, clients, prospective clients, and industry trends.
Work to achieve and exceed overall sales goals and sales activity standards.
Responsible to answer all in-bound phone calls and emails to the company.
Handle in-bound sales leads via phone, email, & website. Understand prospective customer's scope and expectation and work with pricing team to deliver contract and win the new business.
Partner with all departments during winter season to ensure the highest level of customer satisfaction.
Key member of the Customer Services team during the winter season handling in-bound calls and cases to ensure the highest levels of customer service.
Review and follow up with customer service feedback for your customers and work with Operations Managers if a corrective action plan is needed.
Administrative functions of the office such as answering inbound phone calls, emails, office visitors, mail, and ordering supplies.
Adhere to all company policies, procedures, and business ethic codes.
QUALIFICATIONS:
High School or equivalent education required.
Previous experience in an outbound call center or a related sales position preferred
Well-developed sales skills with the capacity for continuous improvement.
Strong overall computer skills, proficiency in Microsoft Office and CRM software as Salesforce.com
Must possess excellent written and verbal skills along with being well organized and efficient
Willingness to take initiative, ownership, and risk.
Highly flexible and adapts well to rapidly changing environment.
Able to multi-task and work with pressures of deadlines.
Strong value system (e.g. integrity, honesty)
Passionate desire to exceed and excel.
Able to work cross departmentally on an as needed basis.
PHYSICAL DEMANDS:
Sit for long periods of time
Occasionally stoop, kneel or crouch
Use hands and arms to reach for, grasp and manipulate objects
May lift objects weighting up to 25 pounds
BENEFITS:
Competitive salary based on experience
Medical, dental and vision insurance benefits
Company-sponsored Group Term Life & Short-Term Disability insurance
401k retirement plan with company match
Paid vacation and holidays
Fitness reimbursement
Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
Customer Care Specialist
Customer Service Advocate Job 48 miles from Sheboygan
Who We Are Lesaffre is a key global player in the fermentation of microorganisms (yeasts and bacteria) for baking, taste, healthcare and industrial biotechnology. This story began more than 170 years ago in northern France, and, thanks to our pioneer spirit and our innovative approach, we are constantly developing.
Lesaffre's global presence includes 11,000 employees from 96 nationalities and a 3-billion euro turnover. We work with customers, partners and researchers to develop essential nutrients and bio actives that strengthen human health, optimize animal well-being and improve plant nutrition.
This role is with our Gnosis business unit. Gnosis by Lesaffre uses the power of microorganisms and fermentation to create nutritional actives, probiotics, and nutritional and functional yeasts. Its customers are leading nutraceutical and pharmaceutical brands.
What We Offer
* The opportunity to represent a passionate organization focused on innovation and sustainability
* A competitive 401K plan, affordable benefits starting on day 1 of employment, and 12 paid holidays
* The ability to utilize your experience and knowledge to make a real impact
* Opportunities for continuous growth within your role and across business units
What you bring to the table
As a Customer Service Specialist, you will manage customer inquiries, order entry, follow-up, and complaints to ensure order fulfillment and timely deliveries. You will collaborate with logistics for shipping, handle invoices, and provide customers with regular order status updates. Acting as a liaison between customers and internal departments, you will proactively identify and resolve issues, suggest process improvements, and manage performance reporting. Ideal candidates possess strong communication, problem-solving, and multitasking skills, experience with SAP, and a background in customer service or logistics, preferably in pharmaceuticals or nutraceuticals.
What you'll do as a Customer Care Specialist
* Manage Customers inquiries, order entry process and order follow up.
* Create and send regular order status to customers providing all useful information.
* Liaise with and support the Logistics department to ensure timely deliveries.
* Activities may include delivering outbound materials to customers both for export and domestic business.
* Manage customs related formalities.
* Update the IT system.
* Arrange products pick-up, book freights and follow up shipments.
* Follow the billing process and generate invoices.
* Check the accuracy of all documents provided to Customers.
* Develop and monitor performance indicators and report deviations.
* Manage open order and sales reports providing detailed information on a regular basis within SC Dept and to Sales Dept.
* Liaise with Sales Managers to develop sales strategies in accordance with the defined budget.
* Regularly check and report the alignment of forecasts vs orders booked.
* Manage the requests for samples within the Samples Management process.
* Coordinate the activity of the different stakeholders in the process for Artwork approval.
* Register complaints and manage returns.
* Suggest process improvements.
* Other duties as assigned.
Required qualifications:
* Bachelor's degree (B. A.) or equivalent.
* Four or more years of related experience and/or training; or equivalent combination of education and experience.
* Good Knowledge of office packages - mainly Excel and Powerpoint.
* Use of SAP.
Preferred qualifications:
* Strong experience in Customer Service/Logistics departments.
* Pharmaceutical and/or nutraceutical business background is preferable.
* Second foreign Language is considered a plus.
* Oracle experience is a plus.
Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Part Time Ramp and Customer Service Agent
Customer Service Advocate Job 50 miles from Sheboygan
Come and work for Envoy Air, an American Airlines Group Company, at ATW and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $14.91 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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123 WI Field Customer Service Professional
Customer Service Advocate Job 48 miles from Sheboygan
Join the Elite Team at 123 Exteriors!
Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs.
Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.
Company Overview
At 123 Exteriors, we take great pride in being p a rt of the Elite Family of Brands, which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include steady pay, reliable job installations, and steadfast support to ensure your growth. Having successfully completed over 50,000 projects and operating from 17 locations across the country, our reputation as a premier contractor is well-established. As a member of the top 1% of contractors nationwide, we are experiencing rapid growth, and we invite you to join us on this exciting journey!
Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.
Key Responsibilities:
Project Oversight:
Conduct construction meetings with Property Owners to set expectations and review project scope
Perform regular site visits to monitor project progress and quality
Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines
Document and photograph project milestones
Update ERP with communications, photos, and documentation provided by Property Owner or crews
Customer Experience Management:
Serve as additional point of contact for Property Owners throughout field trade lifecycle
Proactively address customer concerns and provide real-time project updates
Facilitate on-site communication between crews, property owners, and internal employees
Guide customers through each phase of their project
Quality Control:
Conduct pre and post-project inspections
Ensure work meets company standards and customer expectations
Document and coordinate punch list items, small repairs as needed
Facilitate warranty walk-throughs and follow-up
Field Operations Support:
Manage site logistics
Identify and resolve potential project delays or issues
Support crew needs and resource requirements
Manage truck inventory for miscellaneous project items
Requirements
Qualifications:
Education: Associates degree preferred; equivalent experience in construction/project management accepted
Experience:
3+ years in construction project management or customer service
Experience with construction processes
Valid driver's license and clean driving record
Skills:
Strong project management and problem-solving abilities
Excellence in face-to-face customer interaction
Proficiency in project management software and mobile applications
Knowledge of construction practices and safety requirements
Benefits
Salary: $54,000 - $63,500
Benefits:
Comprehensive health, dental, and vision insurance
401(k) with company match
Company vehicle or vehicle allowance and fuel card
Company Credit Card and Fuel Card
Phone allowance
Paid time off and holidays
Consultant, Customer Success
Customer Service Advocate Job 48 miles from Sheboygan
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
This position supports the customer experience. Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they need customer support to meet and exceed their expectations. This position supports the sales activities within a specific sales branch or region.
Responsibilities:
* Provides customer support by covering account packages for the assigned branch.
o Entering and processing quotes, orders, POs
o Emailing/Calling customers as needed
o Handing any customer service issues
o Resolving deal desk and shipping requests
o Escalating issues from customers to the appropriate internal department
* Answers requests from the AM inbox and industrial sales inbox (and other routed inboxes).
* Routes any expedited requests to the appropriate team.
* Researches customer accounts to help create new contacts.
* Answers inbound calls and email inquiries from customers.
* Works in a team environment to support the customer experience.
Competencies and skills
* 2- 3 years sales support experience.
* Must be able to work in office in hybrid role (4 in; 1 out)
* Solid, proven understanding of CRM system, preferably Salesforce.
* Must be self-motivated, resourceful, and able to work independently.
* Excellent PC skills required in MS Word and Outlook.
* Demonstration of strong interpersonal, written, and verbal communication skills.
* Ability to organize, prioritize, work in a fast-paced environment with an eye toward error-free work.
* Must maintain confidentiality.
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nearest Major Market: Milwaukee
Sup, Customer Service
Customer Service Advocate Job 36 miles from Sheboygan
Have you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million residential and business customers connected by delivering Mobile, Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST
* Leading a team of representatives using encouragement and accountability to create a cohesive work unit
* Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
* Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
* Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
* Education: High school diploma with some college course work in business or related field; equivalent experience
* Experience: 5-7 years of customer service/call center experience
* Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
* Skills: Effective communication, supervision, organization, time management
* Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
* Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Preferred Qualifications
* Additional Experience: 3+ years of supervisory or leadership experience
SPECTRUM CONNECTS YOU TO MORE
* Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
* Competitive Pay: Generous pay as your career at Spectrum progresses
* Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
* Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
* Total Rewards: Our comprehensive benefits are among the best in the industry
Apply now, connect a friend to this opportunity or sign up for job alerts!
CCS450 2025-49770 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Apply Now
Call Center Operator - part-time, 2nd shift
Customer Service Advocate Job 48 miles from Sheboygan
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
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Position Summary-
Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses.
Position Requirements-
Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Call Center Operator - part-time, 2nd shift
Customer Service Advocate Job 48 miles from Sheboygan
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
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Position Summary-
Operates various systems to support and coordinate call handling and placement, paging, alarm and emergency condition responses.
Position Requirements-
Basic writing, reading and arithmetic skills usually acquired through completion of high school or equivalent. A minimum of one year related experience to efficiently manage the mechanics of the console, paging and phone systems and procedures pertaining to emergency and safety, on-call personnel, hospital department and services.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses: