Customer Service Advocate Jobs in Milwaukee, WI

- 1,778 Jobs
All
Customer Service Advocate
Customer Service Representative
Customer Support Representative
Service Specialist
Customer Care Specialist
Customer Service Professional
Customer Representative
Service Representative
Client Service Associate
Automotive Service Advisor
Call Center Operator
Customer Service Clerk
Customer Support Associate
Customer Specialist
Customer Service Specialist
  • Customer Service Representative

    Staples, Inc. 4.4company rating

    Customer Service Advocate Job 31 miles from Milwaukee

    Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers and our people thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Start Date: Monday, April 21st What youll be doing: Primary point of contact and build long-term relationships with customers Effectively manage your book of business through productivity and pipeline management Collaborate with internal business partners Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Manage existing customer accounts to drive sales and achieve profit margins Consistently meet or exceed productivity metrics and goals Build and develop internal and external business relationships Make outbound sales calls to grow customer base Educate our customers on our products, programs, and consolidation opportunities What you bring to the table: A high level of integrity in all business dealings Strong time management and organization skills Strong time management skills Ability to uncover, develop, and close sales Strong relationship building skills Knowledge of product, pricing, competition, and sales objectives Ability to sell company values and services, in addition to program features and benefits via phone and internet Adaptable to a fast-paced organization that changes to continuously improve the customer experience Ability to sell multiple buyer levels within small to mid-sized customers Whats needed-Basic Qualifications: High school diploma or G.E.D 6 months+ of relevant experience in sales or customer service role Effective communication (oral and written) and effective relationship building skills Whats needed-Preferred Qualifications: Proven account management or other relevant experience Creative and cognitive thinking ability High level of business acumen and sales strategy Excellent oral and written communication skills Proficient computer skills and knowledge of Microsoft Office Strong organizational and problem-solving skills Ability to work in a fast-paced environment and adjust well to change We Offer: Inclusive culture with associate-led Business Resource Groups 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Staples Inc Privacy Policy at ********************************************* and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $33k-38k yearly est. 1d ago
  • Customer Support Associate

    RHM Staffing Solutions

    Customer Service Advocate Job In Milwaukee, WI

    RHM Staffing Solutions For the past 9+ years, RHM Staffing Solutions has been providing the highest quality professionals to a wide range of clients in the manufacturing, distribution, and industrial sectors. RHM Staffing Solutions delivers exceptional recruiting solutions for contract, contract-to-hire, and permanent placement. JOIN THE RHM TEAM! Office Coordinator/Customer Service Associate: • Collection of timecards on a weekly basis and submittal of hours to payroll team. • Addendum master checklist • Attend daily office meetings with prepared updates and announcements. • Onboard new clients and input data into CRM. • Update and maintain client master lists. • Evaluate and process workers' compensation claims. • Oversee and submit contractor holiday pay and PTO. • Schedule drug screenings and conduct background checks. • Process all I-9 documentation. • Conduct and audit contractor unemployment claims on a weekly basis. • New hire desk set up for internal employees. • DBO/CSM/AE Requests as assigned. Qualifications: • 0-2 Years of Work Experience • Ability to work in a fast-paced environment • Background in customer service is a plus • Bachelor's degree preferred RHM Staffing Solutions does not discriminate in employment on the basis of to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
    $27k-38k yearly est. 28d ago
  • Customer Service Specialist

    Airgas 4.1company rating

    Customer Service Advocate Job 17 miles from Milwaukee

    Are you passionate about exceeding customer expectations? Have you had experience in a customer facing role? Are you a team player who is organized, self-motivated, resourceful, and proactive? Are you comfortable working both independently and in a team while taking ownership for your responsibilities? If you have answered yes to these questions, we have the right opportunity for you. What are we looking for? Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel. What's in it for me? Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 2 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more! If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you! As a Strategic Accounts Central Service Coordinator your responsibilities will include: Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers. Validating cylinder balances and initiating cylinder audits or account closures. Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction. Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities. A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve. Special duties as assigned. Preferred Education and Experience: High School Diploma required. Associate's or Bachelor's Degree preferred. 2 years of customer service/sales experience Or Minimum 2 years of relevant work experience Who is Airgas? Airgas Inc., an Air Liquide company, is one of the country's largest supplier of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products-but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations-branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers-chances are, there is a career at Airgas custom fit for you. Your Differences Enhance our Performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
    $28k-34k yearly est. 7d ago
  • Client Service Associate - Wealth Management (R)

    Talentlink Solutions

    Customer Service Advocate Job 11 miles from Milwaukee

    We are a financial planning firm dedicated to simplifying the complex financial lives of our nearly 200 families. Our entire team leads with a service mindset, believing that it is our role to give clients peace of mind and make their lives easier. We've built a close-knit community with our clients, and internally with each other. And we believe that is the power behind our success! We are a growing firm but will never sacrifice the experience our clients have for further growth. We evolve every day and want to keep getting better for our clients. We are also unique in that internally we build each other up, we teach the why, we listen to each other, and we genuinely enjoy spending time together. We are expanding our team and hiring a Client Service Associate to join our team. This position is crucial in supporting the advisory team and the clients, including facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, preparing required documents, marketing efforts, and administrative tasks. You may be a good fit if you're an administrative pro who can deepen client relationships through phone conversation and in person. You are organized and able to work independently while thoroughly enjoy being part of a team. You love organizing paper and projects and enjoy filling out forms meticulously. You're a go-getter when it comes to follow through and details rarely slip your grasp. You are also a bit of a techie, with intermediate to advanced level skills in all Microsoft programs and you love learning and using new technology. You are naturally curious and take immense pride in your work. And most importantly, you live to serve, help, and care for others! Though industry experience could be helpful, we are willing to train the person that innately carries this service attitude. Key Responsibilities: Client Interaction: Greet and welcome clients in a friendly and professional manner in person and over the phone Handle incoming and outgoing phone calls as well as respond to client requests promptly and professionally Assist in preparing for client meetings, including compiling necessary documents and information Coordinate with team to complete and process new accounts Process various client service items, including withdrawals, beneficiary changes, etc. Handle client inquiries and follow up on outstanding tasks or requests Ensure a positive client experience by providing excellent service and timely responses Marketing Assistance: Personalize and send marketing emails and client mailings Manage and update the firm's website, social media accounts, and other online marketing channels Organize and participate in client events and webinars Plan and organize events, including client appreciation events and seminars Coordinate logistics, invitations, and follow-ups for events Administrative Support: Schedule meetings and manage calendars for the advisory team Generate reports and maintain accurate records of client information Handle incoming and outgoing correspondence, including mail, email, and faxes Support compliance by ensuring necessary documentation and forms are up to date Communicate with the broker/dealer, advisory firm and product contacts Order supplies and coordinate client gifts to enhance client relationships Maintain the office environment to ensure it is organized, clean, functional, and presentable at all times Perform various miscellaneous tasks as assigned Qualifications: Bachelor's degree in finance, marketing, business, or a related field highly preferred; will consider High School Diploma with more than 2 years' experience 2+ years' experience in an administrative role required 1+ years' experience in marketing or communications highly preferred Intermediate to Advanced skills in all Microsoft programs (Word, Excel, PowerPoint, Outlook) Ability to communicate with clients and business contacts in a courteous and professional manner both verbally and in written format Strong with technology and aptitude to learn new software programs Ability to prioritize and handle a variety of changing responsibilities and manage time-sensitive projects with specific attention to detail Ability to work independently and as part of a team Detail-oriented and able to manage multiple tasks and deadlines Basic understanding of financial products and services is a plus, but not required Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm Additional Information: Hours are Monday through Friday between 8:00am - 5:00pm Benefits package includes employer-paid health insurance, 401k with a match, paid time off, holiday pay, summer hours, and flexibility after your training period
    $43k-73k yearly est. 1d ago
  • Customer Service Representative

    Vaco 3.2company rating

    Customer Service Advocate Job In Milwaukee, WI

    Vaco Staffing is searching for a Customer Service Specialist for a client in Waukesha, WI. Responsibilities: Work with internal departments to update customers on order information. Research part codes for order accuracy. Verify product pricing information is correct in the system and customer quote. Answer inbound calls and handle customer inquiries. Respond to customer emails within the company expectations. Requirements: High school diploma or equivalent required AA degree preferred 1+ years of customers service experience in a manufacturing Experience using SAP Strong technical ability to catch on quickly
    $29k-37k yearly est. 7d ago
  • Customer Service Representative-Estimator

    Molly Maid of East Metro Milwaukee

    Customer Service Advocate Job In Milwaukee, WI

    Customer Service Representative & Estimator National home cleaning franchise is currently looking for an outgoing, personable individual to help manage our house cleaning services in Milwaukee Metro Area. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years in sales and customer service experience to help grow and retain customer base. The role requires a professional individual who is outgoing and enjoys servicing customers and prospects; strong phone skills for receiving and making calls daily; conducting in-home estimates and inspecting while reinforcing quality metrics in the field. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by representing the brand, providing a value proposition and supporting the field and office staff to ensure top line growth. Basic Experience: Sales Customer Service Coaching Computer Skills, Data Entry Phone Skills Goal-oriented Professionalism Bi-lingual Spanish (helpful) Experience Requirements * Valid driver's license with good driving record. * 2-4 years managing self and/or associates in a fast-paced environment preferred * Legally able to work in the United States * Physically and mentally capable of performing the duties of Field Manager * Willing to complete criminal background check in order to be bonded and insured * Detail and customer oriented * Act in best interest of owner, customers, office and field staff * Flexibility to work outside office and both day and early evening hours * Operate within company policies and procedures; create an environment that motivates associates to be successful Qualifications * Maintain professional appearance and demeanor consistent with the Molly Maid image * Properly use and maintain the Molly Maid vehicle * Strong and effective communication & organizational skills * Self-Motivated & Self- Reliant * Provide clear and concise feedback, and coaching when required * Work onsite, travel to local appointments & attend and participate in all staff meetings, * Courteous and polite with owner, employees and customers * Abide by all rules, regulations, and policies contained in employee handbook, safety manual, cleaning manual and employee agreement * Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) * Ability to communicate in English and Spanish with Spanish speaking employees Compensation is base salary plus bonus. Great work environment with people who care.
    $29k-38k yearly est. 14d ago
  • Customer Quotation Specialist

    Avire

    Customer Service Advocate Job 17 miles from Milwaukee

    Why join AVIRE? Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Customer Support Specialists, Customer Quotation Specialist, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the North America Customer Experience Manager. Job Summary: As a Customer Quotation Specialist, you will process sales orders and transactions, ensuring accuracy and proactively addressing customer needs. You will provide timely and accurate quotes, manage order revisions and expedites, and maintain detailed records using Salesforce.com. Your responsibilities will include managing contracts for platform and cellular subscriptions, reviewing order statuses, and driving proactive customer communication to ensure a seamless experience. Collaboration with internal teams will be critical to addressing customer inquiries, resolving issues, and advocating for customer needs across the organization. This role also emphasizes continuous improvement, where you will identify and recommend enhancements to quoting and order processes, contributing to a more efficient and customer-centric workflow. Success will be measured by meeting individual and team qualitative and quantitative targets while delivering a best-in-class customer experience. What you will do: Process sales orders and transactions based on customer requests. Review order status to ensure accuracy and drive proactive customer outreach. Provide accurate quotes based on customer requirements in a timely manner. Responsible for order revisions and expedites of orders. Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM-Salesforce.com. Contract management of platform and cellular subscriptions. Ensure continual improvement of quoting process by providing recommendations for improvements in processes and systems. Communicate with other areas of the company with regards to customer questions and concerns. Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer experience. Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement. Performs other job duties as assigned. We want someone who displays: Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives. Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome. Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more. Accountability: You take responsibility for your actions, and you deliver on your commitments. Inclusion: In all aspects of your work, you treat everyone with respect. Performance Objectives Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through KPIs. Identify and recommend at least one improvement per quarter, contributing to a more efficient and customer-friendly system. Support building and maintaining training documentation for position. Increase sales by effectively upselling and cross-selling products and services. Maintain accurate customer records and transactions within CRM - Salesforce. Achieve answer rate and call log rate within department KPI. Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests. Ensure accurate pricing on purchase orders, quotes and time of order entry. Accuracy is key to ensure on time payment from customers. Help maintain the sales pipeline by maintaining win/loss on opportunities when quotes are approved within CRM. Job Skills Strong interpersonal and communication skills Demonstrate your passion for gaining new skills Proven ability to problem-solve Strong active listening and empathy skills Patience and composure under pressure Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization Strong ability to build relationships with customers Ability to use Outlook and Microsoft based programs Qualifications Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor's degree is preferred. A minimum of 3 years of customer service or inside sales experience. Who is AVIRE? AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual's unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process. AVIRE is part of the Halma group (*************** Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career. Avire is an equal opportunity employer. Benefits Competitive base salary Participation in the company bonus plan Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave Paid time off Professional Development training opportunities How do I apply? If you are interested in learning more about the company and this position, please send your resume to: **********************
    $26k-42k yearly est. 27d ago
  • Client Service Representative

    Drake & Associates, LLC

    Customer Service Advocate Job 17 miles from Milwaukee

    Do you have a passion for delivering superior customer service while being a key player in the essential daily functions of a successful office? Our established financial service firm, Drake & Associates, in Waukesha, WI is looking for an experienced Client Service Representative. This individual will be responsible for a variety of pertinent tasks, allowing the financial advisor to focus on the continued growth of the business. The ideal candidate will have superior customer service skills, a strong work ethic, attention to detail, and enjoy working with clients daily. If you are looking for an opportunity to take the initiative to make a difference within the office, please apply today! Our expectations are high, the compensation package is generous, our culture is a top priority, and we take care of our employees and customers. You will have ample support, coaching, and time to understand and master the various deliverables required. The ideal candidate is happy where he/she is currently employed but is interested in a more self-directed work environment and responsibility. We would like to hire someone interested in a career, not a job, who wants to do the work and be recognized for a job well done. Flexibility and autonomy will require you to be very organized, detail-oriented, and efficient with a commitment to accuracy. Minimum Requirements: 2+ years of experience in financial services preferred Industry knowledge/experience is strongly preferred Experience with Google Suite and/or MS Office and ability to learn new software quickly CRM experience preferably with Salesforce This position requires that you possess the following skills: Superior communication skills Strong organization skills Attention to detail and accuracy Consistent follow-through Responsibilities: Daily priorities are to process applications, assist clients with questions, gather required documents, and follow the client onboarding through completion. Additional daily, weekly, and/or monthly asks include: Receive incoming client service calls in a friendly manner Complete each service request and resolve client issues timely Input notes into CRM and keep them updated Coordinate and follow up on each client transfer Maintain professional communication with clients and staff Assist in setting client appointments for the Advisor Assist with New Business processing Salary Base $50,000 - $70,000 per year - Based on Experience Money for Nothing Three weeks of paid time off each year Retirement We offer Traditional and Roth 401(k)s with a company contribution of 3% regardless of team member contributions. We can also assist with funding a Traditional IRA or Roth IRA. We know a lot about money, it's what we do! Let's Stay Healthy Blue Cross Blue Shield group health insurance plan with a great provider network It's the same health insurance that Tony has for himself. We pay for part of health, dental, and life insurance. Paid time off to go to the doctor, dentist, etc. Hungry? Free coffee, tea, sodas, water, and hot cocoa - all on-site Want To Lend a Hand? We support local charities financially and with paid time off to volunteer Use The Force, Luke! Mentorship is part of the deal. We want to help you as a person, not just as an employee. We'll pay for you to obtain your life insurance license, health insurance license, and Series 65 securities registration. We'll even pay for your Certified Financial Planner designation. Want to get your CPA license? Let's do it. How Do I Get There? Waukesha location is just off the Guerke's Corner exit on I-94. Mequon location is right off I-43 on Mequon and Port Washington Rd Let's have fun! Quarterly team lunches and team-building events off-site Annual Team Holiday Party Paid-for Annual Trips Company hits our goals, let's all travel together! Presented by Advisor Employee Services Thank you for your interest in the Client Service Representative role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm but together have built a reputable and continuously expanding business model that allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
    $50k-70k yearly 17d ago
  • Automotive Service Advisor

    Blain's Farm & Fleet (Blain Supply, Inc.

    Customer Service Advocate Job 20 miles from Milwaukee

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace Profit Sharing 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Base pay up to $17.75/hr with annual performance-based merit raises* The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status. Assist customers with their purchases in a customer service and sales focused environment. Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department. Explain work orders and invoices to customers. Perform Retail Cashier Duties by obtaining and processing customer payments. Install batteries, balance wheels, repair and install tires when required. Perform oil changes using LOF procedures when required. Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures. Ability to interpret vehicle inspection results and make appropriate service recommendations to customers. Qualifications Must have great communication skills Ability to pass pre-employment drug screening and background checks Ability to read and speak English Ability to effectively communicate with customers and coworkers Must be 18 years of age or older Prior auto repair experience is preferred Prior retail experience preferred EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $17.8 hourly 9d ago
  • Automotive Service Advisor

    Blain's Farm & Fleet

    Customer Service Advocate Job 20 miles from Milwaukee

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace Profit Sharing 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Base pay up to $17.75/hr with annual performance-based merit raises* The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status. Assist customers with their purchases in a customer service and sales focused environment. Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department. Explain work orders and invoices to customers. Perform Retail Cashier Duties by obtaining and processing customer payments. Install batteries, balance wheels, repair and install tires when required. Perform oil changes using LOF procedures when required. Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures. Ability to interpret vehicle inspection results and make appropriate service recommendations to customers. Qualifications Must have great communication skills Ability to pass pre-employment drug screening and background checks Ability to read and speak English Ability to effectively communicate with customers and coworkers Must be 18 years of age or older Prior auto repair experience is preferred Prior retail experience preferred EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $17.8 hourly 16d ago
  • Client Services Associate

    ECG Resources, Inc. 4.3company rating

    Customer Service Advocate Job 22 miles from Milwaukee

    Established Private Family Office seeks a Client Service Specialist Directly support Ultra High Net Worth clients, in aspects of their financial and personal lives Work includes budgeting, cash flow, project management associated with physical assets, acquisitions and disposition of real estate, charitable giving, etc. Act as quarterback with outside advisors on certain activities, ensuring smooth operations and communication. Monitor and ensure timely payments, spot potential issues, and bring critical/complex ones to the attention of the head of client services Familiarity with SAGE accounting software is a plus Proficiency in Microsoft Office Suite, including Excel and PowerPoint Client is very open on backgrounds; will consider people coming from RIA's, accounting firms, other financial service companies, etc. 5+ years of direct client support experience preferred 100% client focused; no new business requirements ~Hybrid Work Opportunity~
    $55k-75k yearly est. 23d ago
  • Customer Service Representative - Overnights

    Uline 4.8company rating

    Customer Service Advocate Job 31 miles from Milwaukee

    Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As an Overnight Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on. Hours: 4- or 5-day on-site schedules available, includes weekends. Position Responsibilities Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers! Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNCSO) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!
    $26-33 hourly 2d ago
  • Customer Service / Order Processing

    APS Resource 4.1company rating

    Customer Service Advocate Job 14 miles from Milwaukee

    Our Order Processing Specialists perform a wide variety of duties to coordinate, enter, manage, and follow up customer and distributor sales orders through production and shipping. Responsible for providing product and sales information, order status, availability, pricing, and delivery to customers and distributors. Description of Job: Customer Sales Processing Communicate with customers by phone, in person, or via email to receive orders for manufactured and/or aftermarket products. Review order transmittals and other paperwork when received. Interpret incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete before order entry. Enter and process confirmed orders in JDE EPR system and acknowledge back to the customer. Inform the manufacturing/shipping department with any changes. Distributor Sales Processing Review incoming orders to ensure the order is complete with information. Resolve any problems with the orders. Accurately enter (non-e-commerce) sales orders into the business system. Answer distributor's inquiries regarding pricing, availability, and order status. Be the distributor contact for inquiries that correspond with order entry. With the Purchasing team, provide planned ship dates to distributors for non-stock items. Coordinate dispute resolution from the Distributor Network. Sales Support Answer any sales order questions that arise within sales, customer service, or other departments. Assists with inquiries regarding billing. Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs. Assist with continuous improvement projects to improve the department. Other Sales Processing Support Functions Investigate and process freight claims. Provide general product and sales information to distributors. Train distributors on the use of the 4Front Resource iCustomer (e-Commerce) program. Perform shipping tracers and provide tracking information to our distributors. Coordinate all Returned Product Authorizations (RPAs). Coordinate the processing of warranty claims received from distributors. Collaborate with 4Front technical support personnel to provide problem solving, application solutions, and troubleshooting to distributors. Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable. 2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
    $26k-32k yearly est. 20d ago
  • Bilingual Client Service Representative

    Lasalle Network 3.9company rating

    Customer Service Advocate Job 46 miles from Milwaukee

    LaSalle Network is currently hiring with one of our clients, who is a leading marketing communication company. They are currently seeking a Bilingual Client Services Representative to join their team onsite in the Kenosha, WI area. This organization is looking to expand its team as they are seeing rapid growth. Bilingual Client Services Representative Responsibilities: Serve as the daily internal contact for order management and associated inquiries Assist with special projects as necessary Manage incoming emails from varying internal sources Generate clear, consistent communication to internal and external team members regarding the status and requirements of programs Facilitate accurate incoming inventory (item setup validation, PO's, and communication with the warehouse) Follow through on exception reporting from beginning to end - generate reports, code items, follow up with stakeholders, and problem-solve as necessary to eliminate exceptions Prioritize orders and/or projects, including prompt expediting of emergency requests Maintain and distribute various reports as needed to ensure daily requirements are met Bilingual Client Services Representative Requirements: High school diploma/GED 1-2 years of customer service, reporting, or purchase order experience Excellent organizational, communication, and interpersonal skills, with the ability to work independently and manage priorities under tight timelines Must be Bilingual in Spanish Critical thinking, strong analytical and problem-solving skills Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests Must be a team player Excellent knowledge of Microsoft Office Suite products Experience with AS400 or similar database systems preferred If you are interested in this Bilingual Client Services Representative opportunity and feel you match the above criteria, please apply today! Thank you, Kaleb Krigbaum Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************
    $30k-35k yearly est. 5d ago
  • Senior Family Services Associate

    The Encompass Group 4.6company rating

    Customer Service Advocate Job 22 miles from Milwaukee

    The Encompass Group has partnered with a fantastic wealth management firm in Racine to locate a top tier Senior Client Services Representative. Please read the entire description, as this role is very in depth and not standard. The Senior Client Services Representative will support an ultra-high net worth family with a variety of needs including financial oversight, account coordination, investment, philanthropy donations, asset management, and more. They will also assist personally in coordination with staff scheduling and payment, maintenance scheduling, appointment coordination, and more. The right fit for the role must have experience in family services and be comfortable with accounting as well. Overall, confidentiality is key and an ability to maintain privacy is non-negotiable.
    $24k-33k yearly est. 18d ago
  • Customer Svc/Clerk

    King Soopers 4.6company rating

    Customer Service Advocate Job 7 miles from Milwaukee

    Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment - Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business - Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items - Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty - Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation - Determine work priorities and task lists to consistently maintain adequate front end conditions - Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations - Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste - Communicate pricing and signage discrepancies to the pricing coordinator - Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline) - Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards - Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards - Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning) - Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity - Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications Minimum - High School Diploma or GED - 6 months related experience or training; or equivalent combination of education or experience - Effective interpersonal and customer service skills - Good math skills (ability to add, subtract, multiply and divide) - Sound judgement/decision making skills - Friendly, approachable/outgoing demeanor/team player - Ability to work in a fast paced environment - Good oral and written communication skills Desired - Familiar with Microsoft Office Word and Excel
    $33k-38k yearly est. 49d ago
  • Retention & Expansion (Cross-sell) (Manager)

    Grant Thornton 4.6company rating

    Customer Service Advocate Job In Milwaukee, WI

    Grant Thornton is seeking a Retention & Expansion (Cross-sell) (Manager) to join the team. Approved office locations can be found below. As the Retention & Expansion Experience Manager in our Connected Sales & Marketing function, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes. Your Day-to-Day May Include: + Leading the design of end-to-end experiences for the retention & expansion stage (post-sales) + Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization + Creating user flows, journey maps, and experience specifications that guide implementation across platforms + Soliciting feedback and updating design iterations + Translating complex business requirements into intuitive, brand-aligned experience solutions and technical requirements + Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc. + Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle + Communicating experience to business stakeholders through intuitive presentations and consumable deliverables + Staying current on industry best practices and emerging trends in B2B client experience design + Other duties as assigned You Have the Following Technical Skills and Qualifications: + Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred + 4-6 years of experience in client/customer experience design, digital marketing, or strategy consulting + Demonstrated expertise in journey mapping, service design, and user experience methodologies + Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems + Experience with data analysis and using insights to drive experience improvements + Excellent communication skills with the ability to translate complex concepts for diverse audiences + Exceptional project management capabilities and attention to detail + Strong leadership skills with experience managing small teams and influencing cross-functional partners + Strategic thinking with the ability to align experience designs to business objectives + Can travel as needed The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year. The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
    $119.6k-179.4k yearly 8d ago
  • Customer Relations Specialist

    Winter Services 4.4company rating

    Customer Service Advocate Job In Milwaukee, WI

    The Customer Relations Specialist (CRS) provides direct support in the ongoing development of existing and prospective customers to ensure that the company can meet its growth goals. The CRS will focus on developing current customer relationships as a primary point of contact for house accounts. Customer Service, contract renewals, day to day customer needs, and inbound sales opportunities are key aspects of the CRS role. DUTIES & RESPONSIBILITIES: Penetrate all house accounts, develop and grow customer relationships and radiate sales from within client base. Responsible for understanding customers' needs and positioning/promoting our services to meet those needs. Collaborate with appropriate team members to determine necessary strategic sales approaches. Ensure highly effective client communication and the achievement of agreed upon client satisfaction levels. Ability to work with Sales Account Managers, Operations Managers, and other company departments in a positive manner. Build and maintain strategic business relationships with high level decision makers to ensure high customer retention rates. Utilize and update CRM (Salesforce) to reflect current and potential customers. Work with the Clearing House to provide help pricing data for each account. Create and follow a strategic sales plan to make sure client's expectations and Winter Services goals are met. Meet or exceed client revenue target with assigned accounts. Collect intelligence on pricing, sales, competition, clients, prospective clients, and industry trends. Work to achieve and exceed overall sales goals and sales activity standards. Responsible to answer all in-bound phone calls and emails to the company. Handle in-bound sales leads via phone, email, & website. Understand prospective customer's scope and expectation and work with pricing team to deliver contract and win the new business. Partner with all departments during winter season to ensure the highest level of customer satisfaction. Key member of the Customer Services team during the winter season handling in-bound calls and cases to ensure the highest levels of customer service. Review and follow up with customer service feedback for your customers and work with Operations Managers if a corrective action plan is needed. Administrative functions of the office such as answering inbound phone calls, emails, office visitors, mail, and ordering supplies. Adhere to all company policies, procedures, and business ethic codes. QUALIFICATIONS: High School or equivalent education required. Previous experience in an outbound call center or a related sales position preferred Well-developed sales skills with the capacity for continuous improvement. Strong overall computer skills, proficiency in Microsoft Office and CRM software as Salesforce.com Must possess excellent written and verbal skills along with being well organized and efficient Willingness to take initiative, ownership, and risk. Highly flexible and adapts well to rapidly changing environment. Able to multi-task and work with pressures of deadlines. Strong value system (e.g. integrity, honesty) Passionate desire to exceed and excel. Able to work cross departmentally on an as needed basis. PHYSICAL DEMANDS: Sit for long periods of time Occasionally stoop, kneel or crouch Use hands and arms to reach for, grasp and manipulate objects May lift objects weighting up to 25 pounds BENEFITS: Competitive salary based on experience Medical, dental and vision insurance benefits Company-sponsored Group Term Life & Short-Term Disability insurance 401k retirement plan with company match Paid vacation and holidays Fitness reimbursement Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
    $27k-33k yearly est. 6d ago
  • 123 WI Field Customer Service Professional

    Elite Construction Solutions 3.7company rating

    Customer Service Advocate Job In Milwaukee, WI

    Join the Elite Team at 123 Exteriors! Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs. Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. Company Overview At 123 Exteriors, we take great pride in being p a rt of the Elite Family of Brands, which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include steady pay, reliable job installations, and steadfast support to ensure your growth. Having successfully completed over 50,000 projects and operating from 17 locations across the country, our reputation as a premier contractor is well-established. As a member of the top 1% of contractors nationwide, we are experiencing rapid growth, and we invite you to join us on this exciting journey! Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. Key Responsibilities: Project Oversight: Conduct construction meetings with Property Owners to set expectations and review project scope Perform regular site visits to monitor project progress and quality Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines Document and photograph project milestones Update ERP with communications, photos, and documentation provided by Property Owner or crews Customer Experience Management: Serve as additional point of contact for Property Owners throughout field trade lifecycle Proactively address customer concerns and provide real-time project updates Facilitate on-site communication between crews, property owners, and internal employees Guide customers through each phase of their project Quality Control: Conduct pre and post-project inspections Ensure work meets company standards and customer expectations Document and coordinate punch list items, small repairs as needed Facilitate warranty walk-throughs and follow-up Field Operations Support: Manage site logistics Identify and resolve potential project delays or issues Support crew needs and resource requirements Manage truck inventory for miscellaneous project items Requirements Qualifications: Education: Associates degree preferred; equivalent experience in construction/project management accepted Experience: 3+ years in construction project management or customer service Experience with construction processes Valid driver's license and clean driving record Skills: Strong project management and problem-solving abilities Excellence in face-to-face customer interaction Proficiency in project management software and mobile applications Knowledge of construction practices and safety requirements Benefits Salary: $54,000 - $63,500 Benefits: Comprehensive health, dental, and vision insurance 401(k) with company match Company vehicle or vehicle allowance and fuel card Company Credit Card and Fuel Card Phone allowance Paid time off and holidays
    $54k-63.5k yearly 29d ago
  • Customer Care Specialist

    Lesaffre Group 4.4company rating

    Customer Service Advocate Job In Milwaukee, WI

    Who We Are Lesaffre is a key global player in the fermentation of microorganisms (yeasts and bacteria) for baking, taste, healthcare and industrial biotechnology. This story began more than 170 years ago in northern France, and, thanks to our pioneer spirit and our innovative approach, we are constantly developing. Lesaffre's global presence includes 11,000 employees from 96 nationalities and a 3-billion euro turnover. We work with customers, partners and researchers to develop essential nutrients and bio actives that strengthen human health, optimize animal well-being and improve plant nutrition. This role is with our Gnosis business unit. Gnosis by Lesaffre uses the power of microorganisms and fermentation to create nutritional actives, probiotics, and nutritional and functional yeasts. Its customers are leading nutraceutical and pharmaceutical brands. What We Offer * The opportunity to represent a passionate organization focused on innovation and sustainability * A competitive 401K plan, affordable benefits starting on day 1 of employment, and 12 paid holidays * The ability to utilize your experience and knowledge to make a real impact * Opportunities for continuous growth within your role and across business units What you bring to the table As a Customer Service Specialist, you will manage customer inquiries, order entry, follow-up, and complaints to ensure order fulfillment and timely deliveries. You will collaborate with logistics for shipping, handle invoices, and provide customers with regular order status updates. Acting as a liaison between customers and internal departments, you will proactively identify and resolve issues, suggest process improvements, and manage performance reporting. Ideal candidates possess strong communication, problem-solving, and multitasking skills, experience with SAP, and a background in customer service or logistics, preferably in pharmaceuticals or nutraceuticals. What you'll do as a Customer Care Specialist * Manage Customers inquiries, order entry process and order follow up. * Create and send regular order status to customers providing all useful information. * Liaise with and support the Logistics department to ensure timely deliveries. * Activities may include delivering outbound materials to customers both for export and domestic business. * Manage customs related formalities. * Update the IT system. * Arrange products pick-up, book freights and follow up shipments. * Follow the billing process and generate invoices. * Check the accuracy of all documents provided to Customers. * Develop and monitor performance indicators and report deviations. * Manage open order and sales reports providing detailed information on a regular basis within SC Dept and to Sales Dept. * Liaise with Sales Managers to develop sales strategies in accordance with the defined budget. * Regularly check and report the alignment of forecasts vs orders booked. * Manage the requests for samples within the Samples Management process. * Coordinate the activity of the different stakeholders in the process for Artwork approval. * Register complaints and manage returns. * Suggest process improvements. * Other duties as assigned. Required qualifications: * Bachelor's degree (B. A.) or equivalent. * Four or more years of related experience and/or training; or equivalent combination of education and experience. * Good Knowledge of office packages - mainly Excel and Powerpoint. * Use of SAP. Preferred qualifications: * Strong experience in Customer Service/Logistics departments. * Pharmaceutical and/or nutraceutical business background is preferable. * Second foreign Language is considered a plus. * Oracle experience is a plus. Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $29k-34k yearly est. 28d ago

Learn More About Customer Service Advocate Jobs

How much does a Customer Service Advocate earn in Milwaukee, WI?

The average customer service advocate in Milwaukee, WI earns between $29,000 and $42,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average Customer Service Advocate Salary In Milwaukee, WI

$35,000

What are the biggest employers of Customer Service Advocates in Milwaukee, WI?

The biggest employers of Customer Service Advocates in Milwaukee, WI are:
  1. Dave & Buster's
  2. Burmeister Agency
Job type you want
Full Time
Part Time
Internship
Temporary