Customer Service Advocate Jobs in Lakewood, CA

Salary: $45000.0 - $55000.0/year Experience: 1 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish/English) Insurance Customer Service Representative. Must have an active Property and Casually license. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. Schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Base Salary plus Commissions Paid Time Off (vacation and personal/sick days) SIMPLE IRA Valuable experience Growth potential/Opportunity for advancement within my office Requirements Bilingual - Spanish (required) Property & Casualty license (required) Life & Health license a plus! Prior insurance experience in sales or service (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PM24 PI660c6b74885a-26***********8

RSG Security is a manufacturing company specializing in security and life safety products. The company designs, engineers, and produces high-quality security components, ensuring compliance with industry standards. Role Description This is a full-time on-site role for a Senior Customer Service Representative located in Signal Hill, CA. The Senior Customer Service Representative will be responsible for maintaining customer satisfaction, providing customer support, and ensuring a positive customer experience on a day-to-day basis. Qualifications Start-up experience is a plus Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent communication and interpersonal skills Ability to problem solve and handle challenging situations Experience in a customer service role Attention to detail and organizational skills Patience and empathy when dealing with customers Knowledge of CRM systems is a plus

A Customer Relations Coordinator at Malca-Amit is required to work in a fast paced customer focused environment and a successful candidate will be responsible for customer service & relations, data entry, pre/post-sales service functions and front desk shipping/receiving, as well as handling of numerous sensitive commodities, from the U.S. West Coast to various international destinations & origins throughout the Malca-Amit global network. This collaborative process entails extensive interactions with various domestic and international stakeholders, both on an internal and external level. The Customer Relations Coordinator will need to possess proven time management skills, a high level of customer service skills, have fast paced data entry abilities as well as excellent inter-personal & collaborative qualities. Responsibilities Handling of in-person shipping & receiving Provides customer support via phone, e-mail & in-person Logging and tracing of high-value shipments Liaising with dispatch teams & operations agents Daily key data entry of company transactions Cross-departmental aid and support Trade show operational support Qualifications Basic knowledge in MS Office, databases, and CRM software Hands-on experience with customer service Accuracy and attention to detail High level of time-management skills Perform filing and record-keeping tasks Strong problem-solving skills

About Us: Vasco Assets is a firm specializing in luxury assets, based in Newport Beach, CA. We seek a motivated Customer Engagement & Luxury Asset Acquisition Specialist with a strong focus on evaluating and acquiring high-value items such as jewelry, watches, and other luxury assets from the public. This role involves working closely with the Senior Buyer, engaging directly with customers looking to sell their assets, and ensuring a seamless and trustworthy acquisition process. While digital outreach and brand engagement support lead generation, the primary focus is on building relationships, assessing value, and negotiating purchases. We are open to training on aspects of industry knowledge relating to luxury asset valuation to support your growth and success in this role. Key Responsibilities: Luxury Asset Acquisition: Evaluate, authenticate, and negotiate the purchase of jewelry, watches, Diamonds, Precious Metals and other high-value assets from customers. Customer Engagement: Build relationships with clients looking to sell their luxury assets and guide them through the acquisition process. Jewelry & Watch Evaluation: Assess quality, authenticity, and market value while staying updated on industry trends. Negotiation & Pricing: Educate customers on resale values, present competitive offers, and facilitate transactions. Account Management: Track client interactions, manage follow-ups, and maintain customer trust. Email & Digital Outreach: Engage with leads via email and online platforms to generate acquisition opportunities. Social Media & Content Support: Contribute to brand presence by coordinating product visuals and customer-oriented content. Qualifications: Must-Haves: Proven ability to engage customers through personalized communication and follow-up strategies. Strong interpersonal skills with a talent for building rapport and maintaining relationships with clients and partners. Experience in managing customer accounts and providing exceptional customer service. Familiarity with CRM systems to track customer interactions and manage leads. Excellent verbal and written communication skills. Proficiency in Microsoft Office and Google Suite. Bachelor's degree. Valid driver's license. Ability to commute to Newport Beach, CA. Nice-to-Haves: Familiarity with Watches, Coins, Diamonds, Precious Metals. GIA Gemologist Graduate certification. Strong organizational skills and ability to manage multiple tasks. Analytical skills to assess customer needs, preferences, and feedback to enhance acquisition strategies. Passion or Experience in the luxury industry Experience with online marketing, SEO, and content creation is a plus. Additional Skills: Leadership and initiative. Attention to detail and ability to meet deadlines. Compensation & Benefits: Hourly Pay: $22-$28 Medical, vacation, sick time, and holidays. Employee discounts and yearly bonuses. Schedule: Full-time: Monday to Friday On-site in Newport Beach, CA Join our team and play a pivotal role in driving the success of Vasco Assets!

We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels. Other duties include participating in meetings with the customer service team to discover new communication tactics, as well as maintaining expert knowledge about company products/services to best help customers. Job Description: Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email. Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN. Work with internal departments to ensure operational and product quality consistency. Assist in mass emailing tournament stores product and event information. Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations. Other projects as needed Requirements: High School Diploma Has strong computer and Excel skills Must be detail-oriented Must have excellent verbal and written communication skills Must be able to problem-solve Must be currently authorized to work in the U.S. Computer / Technical Skills / Job Specific Skills: Knowledge of console hardware a plus Zendesk experience a plus In Site experience a plus Internet and Social Media savvy Passionate about videogames or Yu-Gi-Oh! Cards a plus Worked or studied in a multi-cultural company / environment is a plus

At DSLRPros, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPros is at the forefront of it all! We are looking for hungry individuals to help us determine the best e-commerce, digital marketing, lead generation, product distribution, and after-sales support practices to ensure the success of our customers, whether they are rural fire departments or multinational Fortune 100 enterprises. Join us in helping the world save money, time, and lives. About the Role: We are looking for an outgoing, organized, efficient Customer Support Specialist with extensive knowledge of DJI (and other) drones. What You'll Do: Answer calls, chats and emails from customers quickly and completely. Close out support tickets fast with excellent customer satisfaction. Provide technical support over the phone to customers with issues in the field. Efficiently facilitate warranty issues and returns (RMA's) between customers and suppliers. Help to close e-commerce sales with online customers who call or chat before or during checkout. Fully cross-train in sales operations and support sales reps with order booking, invoicing, documentation and collections. Create and deliver reports to leadership highlighting key metrics, success stories, pain-points and failures. Stay up-to-date with drone industry trends, known product issues and best practices. When needed, participate in customer demos at HQ or at customer locations. When needed, help Product team evaluate new products. What You'll Bring: 3+ years of experience in customer service/success, account management, or working on a drone operations team in a customer-facing role. Experience in E-Commerce and/or online sales is a plus. Highly motivated and proactive, with a proven ability to manage multiple projects. An “entrepreneurial mindset”, willing to push through and find creative solutions to difficult problems. Always looking for productive ways to fill downtime and to improve processes. Excellent communication and interpersonal skills. Proficiency with sales support systems (ie, Zendesk) and/or CRM's (ie, Salesforce). Compensation Range: $23-$26/hr, depending on experience. This position is on-site in Los Angeles, California.

Job Summary: The Sales & Customer Service Support Specialist will assist our commercial team in ensuring customers and prospects have a positive buying experience with Quick Books Purchase Order System. The position will be responsible for various customer acquisition and retention initiatives, including digital marketing and related follow-up, social media channel management, print advertising coordination, trade-show and conference coordination, sales metric generation in SAP and all related reports, sales team Customer Relationship Management (CRM) administration, market research and sales lead qualification along with various other customer facing engagements. The position will also function as the primary Customer Service Representative for the processing and management of orders for our sales territory. This position may also provide backup Customer Service responsibilities for other sales regions. Responsibilities [Managing strategic online initiatives: collaboratively designing and executing marketing campaigns from the idea stage through their execution and implementation Work collaboratively with our commercial team and various global stakeholders to monitor and evaluate online media and print campaigns to keep them fresh and effective Manage our Knowledge Digital Marketing platform; proactively engage storefront visitors in facilitating product data and related samples to ensure an expedited and successful journey through the ICOF Musim Storefront, resulting in new opportunities, downstream sales, and complete customer satisfaction. Coordinate administrative duties for the sales team, including assisting in the scheduling of client conferences and meetings, trade-shows, and related travel Generate and / or follow-up on sales leads, sample requests, and related opportunities as directed by the Commercial Team Support the Sales Team with customer pricing and related internal support requiring prompt attention from Business Management. Generate SAP reports for the sales team daily and as needed Help facilitate and administer sales team utilization of the company Customer Relationship Management (CRM) tool Order Management - Process initial PO, including order acknowledgment communication with the customer Liaise with Business Management to ensure submitted purchase order pricing matches the customer quotation and issue corresponding sales contract. Send allocation and order to appropriate ICOF America outbound logistics contact (Bulk group, warehouse coordinator, etc) Provide timely updates to customers on all submitted purchase orders Periodic contract review with Business Management, combine and update as requested Respond to customer questions and issues in a timely and efficient manner Maintain and update BP Master Data for all ICOF America customers, including, but not limited to, purchasing, receiving, and quality contacts Periodic reviews with the Customer Service Manager, CSR Team, and Business Management regarding weekly orders, any outstanding contract or order issues, etc. Liaise with the Sales team to ensure we deliver excellent customer service with the ability to provide dedicated attention when needed. Assist the General Sales Manager in the administrative management of the California office, including acting as a liaison with various vendors and office facility management Additional responsibilities as directed by the General Sales Manager. Qualifications An associate or bachelor's degree in business administration, Business Management, Advertising, Marketing or a related discipline is preferred Demonstrable experience in customer-facing positions and related responsibilities Experience with ERP and CRM facilitation software; SAP experience strongly preferred Working knowledge of Search Engine Optimization (SEO) tools and Google AdWords Working knowledge of LinkedIn, Twitter, and Instagram Time management and organization skills, including calendar management and the ability to multitask to complete projects and tasks efficiently and quickly Strong professional conversation etiquette, especially in person, written, and verbally when interacting with customers, vendors and company representatives Clear communication and the ability to explain concepts in simple terms when assisting customers through their buying experience with the company, especially when utilizing our digital platforms (website, LinkedIn, Twitter,) and referencing related product support collateral Must be able to use critical and creative thinking to identify customer acquisition and retention opportunities Quantitative skills: Must be able to quantify movement/progress through our Traditional and Digital Sales Pipelines and related promotional activities (advertisements and trade show activity) in the generation of new opportunities, which ultimately convert to new sales Must be proficient in Quick Books, Microsoft Office tools: Outlook, Word, Excel, and PowerPoint. Prior working knowledge of pivot tables is a plus Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner Insurance provided: Medical, Dental and Vision

Tappan brings bring you the best in emerging and contemporary art from around the globe. Through content, collaboration, innovation, and a commitment to approachability, we strive to create a more beautiful and inspiring world. We are looking for a proactive and detail-oriented Customer Support Specialist to support our customer service and operations teams. In this role, you'll be the primary point of contact for customer inquiries, assist with order management, and help streamline workflows. You will also play a vital role in coordinating with fulfillment and sales teams to ensure a seamless customer experience. Experience with tools like Asana, Shopify, and Gorgias, along with familiarity with shipping processes, is essential. A passion for fine art, contemporary culture, and supporting emerging artists is highly valued, and experience in the luxury sector is a plus. Responsibilities Customer Support Respond to customer inquiries promptly and professionally through email, chat, and other platforms. Resolve issues related to orders, returns, and shipping with empathy and efficiency, ensuring a high-end experience for our clientele. Operations Support Collaborate with fulfillment teams to ensure timely and accurate processing of orders and shipments. Coordinate with the sales team to address special requests, high-priority clients, and inventory updates. Monitor and optimize workflows between customer service, fulfillment, and sales to enhance operational efficiency. Order Management Process orders, refunds, and exchanges using Shopify. Track and resolve order-related issues, maintaining open communication with customers and internal teams. Tool and Workflow Coordination Use Asana to manage tasks and facilitate collaboration with cross-functional teams. Utilize Gorgias to track and resolve customer tickets and inquiries effectively. Shipping Assistance Monitor shipping processes to ensure timely delivery of fine art pieces. Coordinate with carriers and fulfillment teams to resolve delivery issues while maintaining the integrity of high-value shipments. Art and Culture Engagement Work closely with a dynamic team engaged in selling fine art and participating in contemporary art conversations. Support efforts to promote emerging artists and showcase their work to discerning collectors. Reporting and Feedback Document recurring issues and escalate them to the appropriate teams. Share customer feedback to contribute to product, service, and process improvements. Qualifications Experience 1-3 years of customer service experience, preferably in eCommerce, fine art, or luxury retail. Familiarity with Shopify, Asana, and Gorgias is a strong plus. Understanding of shipping and fulfillment processes, especially for high-value items. Skills Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to coordinate effectively across teams to support operations. Passion for contemporary art and familiarity with the art world is a plus. Attributes Customer-focused mindset with a positive and professional attitude. Self-motivated and adaptable in a fast-paced, creative environment. Interest in contributing to a company that supports emerging artists and engages with the luxury market. What We Offer Competitive compensation and opportunities for growth. A collaborative and dynamic team environment. The chance to make a meaningful impact on the fine art world while supporting emerging talent. If you're passionate about helping customers, love contemporary art, and are eager to contribute to a luxury brand that champions emerging artists, we'd love to have you on our team!

PADI, the global leader in Ocean Exploration, is searching for a full-time, experienced TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE II in our Rancho Santa Margarita CA offices. PADI offers its employees a unique culture centered around an active lifestyle, fun and hardworking colleagues, interesting work, competitive salary and outstanding benefits. We are an amazing company searching for amazing people to join our team! Hybrid work schedule in Rancho Santa Margarita CA. The Technical Customer Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints and comments, and actions taken. Additionally, Technical Customer Support Representative possesses a strong understanding of the organization's products and services and escalates more complex inquiries to a higher-level support team. The Technical Customer Support Rep works under moderate supervision and is gaining or has attained full proficiency in a specific area of discipline. What You Get To Do Technical Expertise: Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and submit a service request to Product & Technology. Follow up call appointment with the customer if the problem cannot be resolved. Negotiate follow up time with the customer and educate the customer if there are other options that can be utilized while we work with our Product & Technology team to address the request. Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible. Partner with Product Teams to complete User SQA testing feedback for product and project development. Promote Quality Customer Experience Provide customer support by asking questions and listening to customers in order to understand needs, requests or problems. Build customer loyalty by placing follow-up calls to internal and external customers after receiving acknowledgment of action taken by other departments to resolve request or issue Keep customers informed about progress through checking status of service requests in customer record system (Zendesk/Salesforce) Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments Respond to members'/consumers' inquiries concerning eLearning, eCard, online accounts and application status/service Promptly review and coordinate processing of all service requests for all membership levels. Participate in reviewing assigned tasks and apply training in needed areas as it relates to resolution to issues. Implement and maintain appropriate customer service levels by managing assigned workflow, membership/student accounts and handling general consumer issues. Provide prompt follow-up on customer service issues received by phone, email, written and other communication methods. Advise senior personnel or other departments and team members as an advocate for the membership on issues that pertain to Customer Relations when applicable. Assist with work overflow within the Customer Relations Department including processing, filing, image verification, and emails/tickets, etc. Provide daily reports on processes and pledge goals to department management as directed. Must maintain complete confidentiality with regard to information received or heard about former or present employees. What You Will Need To Be Successful: High school diploma or general education degree (GED). Fluency (write, read, speak) French, Spanish or Portuguese a plus. Minimum two to five years customer service and tech support experience Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie Ability to document issues clearly- reporting bugs, defining resolutions, etc. Ability to use internal and/or external tools to assist with troubleshooting devices compatible with our digital product line PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred) Knowledge of and sensitivity to multi-cultural issues relating to customer service. Type 75 words per minute. Excellent writing and verbal skills. Excellent organization skills; ability to prioritize work. Detail orientation. Professional attitude and telephone manner. Politically astute. Dedication to customer service and satisfaction. Multitask Listening Skills Phone Skills People Oriented Adaptability Ability to Work Under Pressure Computer Skills Patience Negotiation Positive Attitude Product Knowledge Customer Service Resolving Conflict Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about. We know who we are as a company but never let that hold us back from reinventing ourselves and keeping our mission modern and relevant. One thing that stays consistent is our mission to be “The Way the World Learns to Dive”. PADI has certified over 30 million divers during our history, an achievement no other scuba diving agency can claim. We are committed to our purpose to Seek Adventure-Save The Ocean. PADI strives to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives. The executive team believes in a work-life balance that enables employees to meet their personal and family needs with flexible hours and a robust benefits plan. If this job sounds interesting to you and you meet these requirements described above, we'd like to get to know you! To learn more about our company visit us at ************ Applicants must possess the permanent right to work in the United States. PADI/Seek Adventure Save the Ocean California Applicants please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's CCPA Notice please go to https://************/ccpa-notice

Irvine, CA - US $120,000 - $150,000 USD + 401k + Bonus of 10% of Base WOW Recruitment is seeking a Head of Customer Experience to join Bromic Heating's dynamic North American team! This addition is seen as critical for their continued growth and success. You will play a crucial role in collaborating closely with Regional General Managers, Supply Chain, Marketing, Sales, and IT teams to define and execute processes, drive efficiency, and achieve key metrics. As well as engaging with third-party logistics providers, partners and customers to ensure seamless service delivery. Role and Responsibilities: Maintaining exceptional customer experience by optimising efficiency, promoting teamwork, and building strong professional relationships across the business. Ensuring high standards of safety and compliance. Define and optimize processes for call handling, technical support and design service teams. Ensure customer queries and product installations are handled promptly. Deliver call centre key metrics. Lead operational execution of lead management processes to support regional GM and sales teams. Ensure design services are aligned with customer requirements and sales specifications. Define and implement processes and systems to ensure consistency across regions. Work with IT to deploy tools and platforms that enhance operational efficiency and reporting. Drive organizational change to implement growth strategy in line with global process framework. Analyze performance metrics to identify improvement opportunities and implement solutions. Provide regular updates to senior management on operational performance, customer satisfaction, and supply chain alignment. Partner with global and regional teams to align operational goals with business objectives. Act as the point of contact for resolving escalations related to operations, customer support, or delivery issues. Demonstrating similar values to Bromic: People / Accountability / Integrity / Performance / Innovation / Customer Focus. About You: Minimum 5-8 years of experience in customer support, technical services, or operations in a global environment. Proven success in managing call centres, technical support, or design services teams. Experience in global supply chain coordination and demand/supply planning processes. Bachelor's degree in Engineering, Operations, Supply Chain, Business Administration, or a related field (Master's degree preferred). Builds a successful and capable team: identifies development needs of team members Proficiency in using ERP and supply chain planning tools. Takes Action: makes things happen, generates activity. Responds effectively to audience: adapts communication to suit audience, engaging. Resolves conflict with others: not afraid of challenges discussions, manages disagreements with tact and diplomacy. Interested? If you would like to be considered for the Head of Customer Experience position, please apply directly or email ***********************.au at WOW Recruitment for more information.

Are you looking to grow your career in financial services while working in a collaborative, family-oriented environment? At our firm, we blend the stability of a nationwide company with the personal touch of a close-knit team. If you're detail-oriented, proactive, and passionate about delivering an exceptional client experience, this role may be right for you. What You'll Do: As a Client Service Specialist, you'll be the go-to person for both clients and advisors, ensuring a smooth and professional experience. Your role will be dynamic, combining administrative expertise, client service, and operational support. ✔ Be the first point of contact - answer client inquiries and assist with account-related requests ✔ Manage scheduling and logistics for meetings between clients and advisors ✔ Process paperwork and service requests with precision and efficiency ✔ Maintain client files and support back-office operations ✔ Engage in proactive client outreach to strengthen relationships ✔ Assist with client events and special projects ✔ Collaborate with the team to enhance the client experience What We're Looking For: ✔ Financial services experience ✔ Strong organizational & time management skills - you thrive in a fast-paced environment ✔ Tech-savvy mindset - experience with CRMs (Salesforce preferred) and Microsoft Office ✔ Outstanding communication skills - both written and verbal ✔ Proactive problem solver - you take initiative and think independently ✔ Ability to travel occasionally to support other locations ✔ Military experience? We value your skills! Why Join Us? 🔹 Be part of a firm that values growth, teamwork, and client success 🔹 Enjoy a supportive, professional environment with opportunities to expand your role 🔹 Work closely with experienced advisors and gain valuable industry knowledge This is a full-time, in-office position where you'll have the opportunity to make a real impact.

$21/hr + benefits on W2 12+ month contract with likely extension/conversion Onsite in Brea, CA. The Brea, CA team is seeking a Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. Key Responsibilities: Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction. Answer phones in a timely and efficient manner in a high call volume support setting. Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI). Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed. Maintain a level of accuracy and efficiency both as a department and individually. Knowledgeable on our products and special projects as deemed vital by the manager. Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT. Position Requirements: Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge. Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving. Enjoys working with people. One to three years customer service experience required. High school graduate required. Associates degree preferred. Primary language English. Little to no travel required. Personal Trait Profile: Must be self-motivated with a positive outlook and focus on quality work. Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development. Exhibits a need to succeed by setting personal goals to outperform company metrics. Able to maintain a positive attitude and work constructively in a team environment. Able to handle multiple tasks and key deliverables while performing under time constraints. Excellent time management and organizational skill Interested? Apply today!

The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise. Description for Internal Candidates Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items. Files any customer paperwork such as shipping documentation or customer orders in a timely fashion. Performs other duties as assigned. Requirements: Associate or bachelor's degree preferred but not required Manufacturing experience strongly preferred 1+ years customer service experience required Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred Ability to perform basic quantitative skills required, Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skills

Specialized Recruiting Group, Irvine is seeking Customer Service Representatives for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. These are long-term, full-time, contract opportunities based in the Irvine, CA area. Starting compensation is $20.00 to $22.00/hour. Responsibilities General customer service support for end users and the company sales team Processing inbound calls from internal and external customers Researching information requests Scheduling delivery and service appointments Data entry Requirements Previous customer service experience preferable (e.g. food service, retail, call center) Excellent English communication skills (spoken and written) College degree a benefit but not mandatory Self-motivated, able to maintain focus without close supervision Professional, positive and friendly personality Intermediate Word, Excel and Outlook ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.

Our partner is a well-known tire manufacturer that produces a wide range of tires for various types of vehicles, including passenger cars, trucks, SUVs, and high-performance vehicles. They are known for its commitment to quality and innovation, offering products that are designed for performance, durability, and safety. They have a global presence and are widely recognized in the automotive industry. The Customer Service Representative plays a pivotal role in maintaining positive dealer relationships and ensuring efficient order fulfillment. As a key contact point for our clients, this position is responsible for addressing inquiries, resolving issues, and contributing to overall customer satisfaction. Exceptional communication skills, attention to detail, and an understanding of our B2B clients' unique needs are crucial for delivering top-tier service and supporting the growth of our business. Pay: $22/hr Status: Temp to Hire Schedule: Hours must be flexible (start at 6:00am or 7:00am) Location: Costa Mesa, CA (onsite) Essential Duties and Responsibilities: Order Entry Receive and process telephone, email, and fax orders. Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders. Handle container and consignment orders. Handle freight claims Monitor and process back orders. Process inventory returns. Provide order status information to dealers and Toyo Sales personnel. Track and trace shipments. Keep dealers informed about container order status, special promotions, discontinued inventory, and sales program deadlines. Process billing corrections. Sales Support Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority. Manage pricing code entry and maintenance for all assigned dealers. Maintain regular communication with Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving. General Administrative Make inventory production recommendations and handle warehouse transfer requests. Process Federal Excise Tax, city, county, and state commission credits, and other credit memos. Maintain dealer order files and current pricing files. Respond to dealer and Toyo management inquiries, providing additional information and sales history reports as required. Other duties as assigned Qualifications: To perform this job successfully, an individual must meet the following qualifications: -Ability to work independently and as a team player. Exceptional organizational skills. -Effective time-management skills with the ability to prioritize work. -Strong written, oral, and presentation skills. -Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word). -Willingness to work overtime as required for business needs. -Adherence to Company policies and safety guidelines. Education and Experience: High school diploma or equivalent. Minimum of three (3) years of experience in customer service order processing. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Effective presentation skills for one-on-one and small group situations. Mathematical Skills: Proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Capable of addressing problems involving several concrete variables in standardized situations. Physical Demands: While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, and talk or hear. Occasionally required to stand, walk, or reach with hands and arms. Must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: Moderate noise level in the work environment. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Responsibilities: What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through ques and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. Qualifications: This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 6 months of customer service experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. Why Join Us? At KellyConnect, we value a collaborative working environment that fosters growth and efficiency. If you are detail-oriented, proactive, and ready to contribute to our team's success, we encourage you to apply! Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. PRINCIPAL RESPONSIBILITIES: The CSR will act as a liaison, provide product/services information, answer questions, and resolve any issues that our customer accounts might face with accuracy and efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Maintaining a positive, empathetic, and professional attitude toward customers Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. QUALIFICATIONS: High school diploma or general education degree (GED) High school math or better is required for addition, subtraction, multiplication and division One to three years related experience and/or training. Typing and basic computer skills necessary. Must be able to prioritize daily tasks and perform in consistent and reliable manner. Must be able to read and comprehend written materials. Must have good verbal and written communication skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

A finance/banking company is looking for a Bilingual Japanese/English Client Service Representative to join their team in West Los Angeles, CA. This position is responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). A bachelor's degree or higher, 2+ years of customer service experience (in banking/financial services industry), and the ability to read, write, and speak Japanese is required. This is a hybrid, full-time, non-exempt position, and excellent benefits including 401k. Bilingual Japanese/English Client Service Representative Duties: -Problem solve along with product team to assist in resolving issues. -Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers. -Develop strong knowledge of internal policies and procedures in order to effectively execute processes. -Create contract for our products implementation/amendment. -Log customer data and inquiry information into proprietary system -Keep close communication with the Senior Client Service Representatives on daily tasks and progress. -Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries. -Work together and problem solve along with our product team to assist in resolving issues. -Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers. -Develop strong knowledge of internal policies and procedures in order to effectively execute processes. Bilingual Japanese/English Client Service Representative Skills: -Must have 2+ years of customer service experience (in banking/financial services industry) -Must have a bachelor's degree or higher -Must be able to speak, read, and write Japanese -Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward. -Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries. ****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. **** ----------------------------------------------------------------------------------------------------- Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for almost 25 years. We have offices in Los Angeles, Chicago, Atlanta, Texas, New Jersey and Canada. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.

Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off