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Customer Service Advocate skills for your resume and career

Updated January 8, 2025
4 min read
Customer Service Advocate Example Skills
Below we've compiled a list of the most critical customer service advocate skills. We ranked the top skills for customer service advocates based on the percentage of resumes they appeared on. For example, 28.8% of customer service advocate resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service advocate needs to be successful in the workplace.

15 customer service advocate skills for your resume and career

1. Strong Customer Service

Here's how customer service advocates use strong customer service:
  • Reflected strong customer service skills such as; answering the phone, analyzing accounts, resolving account issues.
  • Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments

2. Social Work

Here's how customer service advocates use social work:
  • Participated consultations with attorneys, therapists, DHS social workers, placement agencies, family and other support systems.
  • Increase social work knowledge by reviewing current literature, conducting social research or attending seminars, training workshops or classes.

3. Appointment Scheduling

Here's how customer service advocates use appointment scheduling:
  • Assisted veterans with appointment scheduling and authorization issues.
  • Intervene with care providers (doctor's offices) on behalf of members to assist with appointment scheduling.

4. Compassion

Here's how customer service advocates use compassion:
  • Empowered to resolve provider issues and respond to inquiries with urgency, efficiency, and compassion.
  • Utilized compassion with every call.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer service advocates use phone calls:
  • Processed international orders/emails and fielded international phone calls on a daily basis.
  • Answered incoming phone calls from customers needing to order specialty medications

6. Health Insurance

Here's how customer service advocates use health insurance:
  • Delivered exemplary performance in training newly acquired health insurance advocate team members for progression into the health care advocacy call centers.
  • Provided customer information regarding their health insurance benefits, Health care provider information, and adjusted any insurance claims necessary.

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7. Customer Satisfaction

Here's how customer service advocates use customer satisfaction:
  • Act as a support team member of specific business line by pursuing an increased customer satisfaction through an appropriate/timely problem resolution.
  • Exemplify the Second-to-None customer service implementation for which Anthem is nationally renowned and consistently achieve record-high customer satisfaction rankings.
Select Skills To Add To Your Resume

8. Medical Terminology

Here's how customer service advocates use medical terminology:
  • Educated clients in medical terminology, organization procedures, and the medical industry.
  • Experienced with health care regulatory requirements, medical terminology, and medical coding.

9. Health Plan Benefits

Here's how customer service advocates use health plan benefits:
  • Educate member on MedD health plan benefits.
  • Assist members with ways on how to maximize their health plan benefits and also assist in locating/choosing a healthcare provider.

10. Customer Service Inquires

Here's how customer service advocates use customer service inquires:
  • Resolved customer service inquires such as benefits, eligibility and claims, financial spending accounts and correspondence.
  • Address dental customer service inquires in a timely and accurate manner, while maintaining low unavailable time.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service advocates use outbound calls:
  • Provided exceptional customer care for incoming and outbound calls while researching and analyzing varies materials and provider services.
  • Communicated with loan borrowers by placing courtesy outbound calls, as well as accepted inbound calls via interaction client.

12. Medical Claims

Here's how customer service advocates use medical claims:
  • Examined and resolved medical claims and provided appeal status, documenting actions, maintaining quality customer services and ensuring legal compliance.
  • Research medical information to process & adjudicate Medical claims, and provide concierge customer service in provider telecommunication center.

13. Customer Complaints

Here's how customer service advocates use customer complaints:
  • Analyze customer complaints and research company policies and procedures, resulting in giving client accurate information and appropriate resolutions.
  • Reduced customer complaints by offering more concessions under company guidelines and protocol that provide a win-win resolution.

14. Customer Accounts

Here's how customer service advocates use customer accounts:
  • Communicate with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
  • Communicated with internal/external customers and agents about basic billing guidelines and policies in order to service customer accounts.

15. Support Resources

Here's how customer service advocates use support resources:
  • Research complex issues such as claims, and billing with other support resources to resolve member issues.
  • Research complex issues across multiple databases and work with support resources to resolve member issues.
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List of customer service advocate skills to add to your resume

Customer Service Advocate Skills

The most important skills for a customer service advocate resume and required skills for a customer service advocate to have include:

  • Strong Customer Service
  • Social Work
  • Appointment Scheduling
  • Compassion
  • Phone Calls
  • Health Insurance
  • Customer Satisfaction
  • Medical Terminology
  • Health Plan Benefits
  • Customer Service Inquires
  • Outbound Calls
  • Medical Claims
  • Customer Complaints
  • Customer Accounts
  • Support Resources
  • HIPAA
  • Customer Issues
  • Troubleshoot
  • Inbound Customer Calls
  • Hippa
  • Insurance Benefits
  • Medicaid
  • Pharmacy Claims
  • Process Claims
  • Quality Standards
  • Medical Benefits
  • Billing Issues
  • Telephone Inquiries
  • Telephone Calls
  • Insurance Claims
  • Customer Relationships
  • Customer Interaction
  • CMS
  • Billing Inquiries
  • CPT
  • Insurance Policies
  • Customer Service
  • Quality Customer Service
  • Customer Loyalty
  • Policy Changes
  • Call Tracking
  • Call Handling
  • Payment Issues
  • PowerPoint
  • Technical Issues
  • Pharmacy Benefits
  • HMO
  • Customer Grievances

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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