Customer Service Advocate job description

The Account Service Advocate is responsible for successfully coordinating and installing the Computer Vehicle Registration (CVR) products into new and existing clients in our Southeastern Massachusetts Territory preferably Norfolk, Bristol, or Plymouth County. Additionally responsible for providing training and ongoing support to increase transaction volume, driving CVR revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying CVR value to our customers' management.

Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.

Exhibit ability to clearly and tactfully articulate CVR value and opportunity for existing and potential customers. Integrate work and communications with CVR Territory Managers to ensure all opportunities can be seized to enhance CVR revenue.
Provide initial user training and retraining as requested by client.
Demonstrate the ability to interface directly with the State DMV
Provide on-going customer support by visiting each client on a regular basis, to be defined by management.
Consistently demonstrate ability to analyze client volume, seek out untapped CVR revenue opportunity, present CVR value to key customer stakeholders, and overcome objections to increasing EVR volume.
Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted CVR for business.
Initiate, foster and grow relationships with key client representatives through frequent proactive contact.
Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.
Display professional, enthusiastic, and ethical attitude when dealing with client, associates and management.
Complete required reports in a timely and accurate manner as required by the Regional Director of Operations.
Prepare for, participate in, or lead both internal and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of CVR customers or State agencies.
Maintain and grow industry network of key contacts to mine competitive accounts for handoff to Sales team.
PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking
Expertise of CVR's integration products, including but not limited to, Dealer Management System extract data-mapping, CVR Journal Express accounting Interface installation/configuration/operation, and the initial installation/configuration of CVR's integration products on the Dealer Management System screens is a plus.
Be well organized and ensure all CVR/CDK accounts and internet-logons are maintained daily.

Required Skills/Abilities:

PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking
Demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.
Be well organized and ensure all CVR/CDK accounts and internet-logons are maintained daily.
1-3 years of Industry/Dealership knowledge highly desirable
Communicates effectively (both oral and written), clearly, concisely and timely to enhance training experience of users
Time management; efficient utilization of time and ability to prioritize
Ability to communicate at all levels of an Automobile Dealership
Takes responsibility for the outcome of assigned duties and installs.
75% travel to meet with customers and business partners
Provide on-going customer support by visiting each client on a regular basis, to be defined by management.
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Are you looking for a great team, a fast paced work environment, and the opportunity to make a difference? Come and join our Chick-fil-A Melrose team!
Our Vision for Customer Service:
We desire to provide every guest with a clean place to eat and a hot meal. Our Customer Service team works to ensure each guest enjoys a pleasant experience from the moment they arrive until they leave, whether going through our drive thru or coming into the restaurant.

Join the Chick-fil-A Melrose Family and Receive:
- Flexible schedule
- Sundays off
- $2500 college scholarships (must apply and be approved annually)
- Paid training
- Discounted meals during shifts
- Fun team environment
- Opportunity to advance into leadership
- Ability to build your career and resume

Your Responsibilities in the Front of House:
- Greet and serve guests with enthusiasm, courtesy, and hospitality
- Fulfill orders quickly and accurately
- Provide "2nd Mile Service" by helping high needs guests
- Maintain a clean and organized environment in all areas
- Stock condiment stations and other areas of the restaurant
- Follow sanitation & safety procedures
- Connect with guests and create a remarkable experience!
Requirements/Responsibilities
- No experience necessary
- Excels in a fast-paced environment and handles stressful situations without becoming overwhelmed
- Positive attitude
- Loves serving and helping others and values teamwork
- Demonstrates our "Core 4"
- Excitement to learn and take initiative
- Enjoys the same daily routine tasks
- Willing and able to work in a physically demanding role (including able to lift up to 50 lbs, work on feet for several hours, able to work outdoors in drive-thru)

Your job will be to perform repeated tasks with excellence in a fast paced environment. Are you up for the challenge? If so, apply today!
Special Instructions
Application Process: After you apply, you will receive an email and text from us. Please complete our follow-up questions ASAP. You’ll be invited to schedule a phone interview with our team. Spots fill up quickly on a first-come-first-serve basis. We’re looking forward to talking to you soon!
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• WOW Customers over the phone, online chat, or email
• Ability to multi-task and adapt to changes quickly
• Passion and a Be BOLD demeanor with extraordinary customer service skills
• A problem solver with keen attention to detail
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Demonstrate a strong customer service orientation and take ownership to ensure customers are satisfied
• Min 1year call center or customer service experience required
• Intermediate digital literacy
• High school graduate or GED equivalent

Shifts

1st shift 7am-3pm or 9am-5pm Tuesday-Saturday or Friday-Wednesday

2nd shift 2pm -10pm or 3pm-11pm Tuesday-Saturday or Friday-Wednesday

Payrate: $17 starting moves to $20 after hired on

What are the Perks?

• Weekly pay. Every. Single. Friday.
• Direct Deposit or Paycard options.
• Support from your awesome Pro Staff team to ensure your success!
• Bonuses for referring friends/family to any Pro Staff jobs!

We offer benefits that are among the best you’ll find anywhere for temporary workers. Ask your recruiter to learn if you qualify for: Our 401(k) plan. Medical, dental, vision, and life insurance options. Telemedicine visits. Short term disability insurance. Health Savings Account (HSA). Employee Assistance Program (EAP). Select paid holidays. Verizon Wireless discount. Skills training.

**Pro Staff works closely with our companies to ensure that they have proper measures in place to prevent COVID-19!**

Apply via our WorkNOW app! Scan the QR code to download the WorkNOW app for easy apply!

#WorkNOW #Burnsville #Chaska #CustomerService #CallCenter #LoveYourJobWithProStaff

Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year’s Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit www.worknowandwin.com. Apply now for a chance to win!

Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Pro Staff will connect you to an opportunity that closely matches your interests and skills. Pro Staff is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.prostaff.com.