Customer Service Advocate Full Time jobs

- 211 Jobs
  • Sales and Service Representative

    Vaco 3.2company rating

    Columbus, OH

    Sales & Service Representative Employment Type: Full-Time, Permanent We are seeking a motivated Sales & Service Representative. In this role, you will work on an established sales team, providing outstanding service, technical support, and sales solutions. If you thrive in a collaborative environment, enjoy problem-solving, and are committed to delivering exceptional customer service, we want to hear from you! Key Responsibilities: Develop and maintain strong relationships, ensuring their product and service needs are met. Provide technical guidance and product recommendations tailored to customer requirements. Process orders, generate quotes, and follow up on sales inquiries. Assist customers with troubleshooting and problem-solving related to product applications. Collaborate with the internal team to ensure seamless sales operations and customer satisfaction. Stay up to date on industry trends, product knowledge, and competitive offerings. Support business growth through proactive outreach, client retention, and upselling opportunities. Work closely with warehouse and operations staff to ensure timely and accurate order fulfillment. Skills & Qualifications: Prior experience in sales specific to building materials, or concrete products is highly preferred but not required. Strong communication and relationship-building skills. Ability to multitask, prioritize, and problem-solve in a fast-paced environment. Basic knowledge of construction needs is a plus. Comfortable using sales software, order management systems, or similar tools. Valid Driver's License is required. Compensation & Benefits: Competitive pay (above industry average). Comprehensive health insurance (medical, dental, vision). 401(K) with matching and Health Savings Account (HSA). Paid time off (vacation, sick days, personal days). Career development opportunities and training. If you are a customer-focused professional looking to grow within a supportive and dynamic team, apply today to join our Columbus sales team! Desired Skills and Experience Sales & Service Representative Location: West Columbus, fully onsite Employment Type: Full-Time, Permanent We are seeking a motivated Sales & Service Representative. In this role, you will work on an established sales team, providing outstanding service, technical support, and sales solutions. If you thrive in a collaborative environment, enjoy problem-solving, and are committed to delivering exceptional customer service, we want to hear from you! Key Responsibilities: Develop and maintain strong relationships, ensuring their product and service needs are met. Provide technical guidance and product recommendations tailored to customer requirements. Process orders, generate quotes, and follow up on sales inquiries. Assist customers with troubleshooting and problem-solving related to product applications. Collaborate with the internal team to ensure seamless sales operations and customer satisfaction. Stay up to date on industry trends, product knowledge, and competitive offerings. Support business growth through proactive outreach, client retention, and upselling opportunities. Work closely with warehouse and operations staff to ensure timely and accurate order fulfillment. Skills & Qualifications: Prior experience in sales specific to building materials, or concrete products is highly preferred but not required. Strong communication and relationship-building skills. Ability to multitask, prioritize, and problem-solve in a fast-paced environment. Basic knowledge of construction needs is a plus. Comfortable using sales software, order management systems, or similar tools. Valid Driver's License is required. Compensation & Benefits: Competitive pay (above industry average). Comprehensive health insurance (medical, dental, vision). 401(K) with matching and Health Savings Account (HSA). Paid time off (vacation, sick days, personal days). Career development opportunities and training. If you are a customer-focused professional looking to grow within a supportive and dynamic team, apply today to join our Columbus sales team!
    $28k-48k yearly est. 13d ago
  • Membership Services Specialist

    AMLE

    Westerville, OH

    AMLE is a membership organization dedicated to helping middle school educators reach every student, grow professionally, and create great schools. Visit our main LinkedIn page at ******************************* Job Summary The Member Services Specialist is responsible for ensuring an exceptional experience for AMLE members and customers by efficiently handling membership inquiries, processing transactions, and managing member-related administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to support AMLE's mission and engagement efforts. Key Responsibilities Membership & Customer Support Serve as the primary contact for member inquiries via email and phone. Maintain accurate member and customer records in the CRM system (Protech) with attention to detail. Address member concerns with professionalism and a solutions-oriented approach. Provide administrative support for membership projects and initiatives as needed. Transaction Processing & Administrative Support Process all association memberships, event registrations, book orders, donations, and all other payments. Generate Invoices and work with customers to obtain purchase orders as needed for payment Handle all refunds and cancellations as needed. Support the finance team with transaction reconciliation and reporting. Timely application of payments (via ACH / Checks mailed to Office / Checks received via Lockbox) Inventory & Event Support Assist with the management of publications inventory. Support conference and event shipments, ensuring timely delivery of materials. Participate in on-site conference support as needed. Required Qualifications Minimum 2 years of experience in customer service, membership services, or administrative support (nonprofit or association experience preferred). Strong knowledge of CRM/database management (Protech CRM experience a plus). Proficiency in Microsoft Office (Word, Excel, Outlook). Excellent communication and interpersonal skills. Strong organizational skills and ability to multitask in a fast-paced environment. Attention to detail and problem-solving mindset. Work Environment & Additional Details This is a full-time hybrid/remote work position. Occasional travel for conferences or events may be required.
    $34k-59k yearly est. 7d ago
  • Life Solution Center Representative Opening #478452

    Rose International 4.4company rating

    Grandview Heights, OH

    *Hiring Organization:* Rose International * 478452 *Job Title: *Life Solution Center Representative *Work Model: *Onsite *Shift:* Variable *Employment Type: *Temporary *Estimated Duration (In months):* 7 *Min Hourly Rate($):* 19.00 *Max Hourly Rate($): *19.00 *Must Have Skills/Attributes:* Banking/Financial, Customer Service, Insurance, Verbal Communication, Written Communication *Job Description* *Hours:* * Training weeks 1-4, Monday-Friday, 9:00-5:30 EST * Week 5 and after, variable shift Monday-Friday, 8:00-8:00 EST *Required Education:* * Associates or Bachelor's Degree *Required Experience:* * One year of experience in customer service, sales related occupations * Knowledge of various insurance products and the sales process * Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states * Understands the consequences of not following the FINRA rules and regulations * Excellent verbal and written communication skills to effectively communicate with others * Proficiency with computers and common office software * Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers * Other criteria, including leadership skills, competencies and experiences may take precedence *Position Summary:* As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate Client marketing strategies when communicating with customers. *Responsibilities:* * Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing * Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need * Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper * Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Client policies, firms, plan documents and state and local laws * Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract * Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles * Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned * License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system *\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\** *\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\** *Benefits:* *For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.* *California Pay Equity:* *For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.* *Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.* *If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.* *Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).* #UNI Job Types: Full-time, Temporary Pay: $19.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Vision insurance Shift: * 8 hour shift Application Question(s): * Do you have an associates or bachelor's degree? * Do you have experience in a financial or insurance (non-medical) environment? * Are you comfortable working a hybrid schedule? * Are you authorized to work on Rose International's W2 without sponsorship? Education: * Associate (Required) Experience: * customer service, sales: 1 year (Required) Ability to Commute: * Grandview Heights, OH 43212 (Required) Work Location: In person
    $19 hourly 3h ago
  • Customer Service Representative

    Randstad Enterprise 4.6company rating

    Columbus, OH

    Training schedule will be Monday-Friday, 8 AM - 4:30 PM ET. Post-training schedule hours for this role could fall between the time frame: FLEX 8 AM - 11 PM ET Monday to Friday Potential Saturday shift, which would be 9 AM - 6 PM ET. (40 hours/week) Candidates must be prepared to pass the SIE (Securities Industry Essentials), Series 6 and 63 exams within the first 120 days of employment - strongly preferred. Candidates must live within a 35-mile radius of the following office location in Columbus, Ohio. As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate Nationwide's marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other responsibilities as assigned. Typical Skills and Experiences: Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. Experience: One year of experience in customer service, sales related occupations. Knowledge, Abilities and Skills: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.
    $28k-35k yearly est. 1d ago
  • Seasonal Merchandising Service Associate - Weekends Preferred

    Lowe's 4.6company rating

    Hilliard, OH

    What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: Being friendly and professional, and engaging vendors and associates to meet store needs. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate. Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. What We're Looking For Hourly Seasonal: Generally scheduled 10-40 hours. Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location) Physical ability to perform tasks that may require prolonged standing, sitting and other activities Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction). Ability to work overnight and weekends as required. Ability to utilize web based computer programs to accomplish assigned tasks. Preferred Qualifications High school diploma or equivalent. 6 months of Lowe's sales floor experience. 6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays. 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit **************************************** Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
    $24k-28k yearly est. 59d ago
  • WAH for Psychics & Tarot Readers US & Canada

    The Psychics Connection Inc.

    Columbus, OH

    The Psychics Connection offers WAH positions for phone Psychic Advisors, Card Readers and spiritual Advisors. Pay starts at . 30 ptm/18. 00 per talk hour with bonuses and increases for those who excel. Full or part time positions/flex schedule. immediately available. Apply today!
    $39k-79k yearly est. 25d ago
  • Customer Service Professional - Start a new career today

    Dev 4.2company rating

    Columbus, OH

    Spectrum Job DescriptionAt A Glance Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Are you ready for something new? No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential. What is the Internet/Voice Repair Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
    $24k-31k yearly est. 60d+ ago
  • Workplace Solutions - Customer Service Analyst

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210609655 JobSchedule: Full time JobShift: : If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. Job Responsibilities * Provide excellent customer service via email and phone at 1st and 2nd level response * Escalate unresolved issues to 2nd and 3rd line support teams * Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc) * Provide ad-hoc training and education to users as well as contribute to Knowledge base articles * Maintaining contact with customers throughout the ticket life cycle * Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities. Required Qualifications, Capabilities and Skills: * Excellent Customer Service skills in telephone and email etiquette. * Strong problem solving skills * Client focus, interpersonal skills and ability to network. * Proactivity and Continuous Improvement mindset. * Maintains highest level of technical skill in field of expertise. * This position requires a high degree of discretion and judgement. * Passion for learning new things every day and a continuous improvement mindset. Preferred Qualifications, Capabilities and Skills: * University degree in Economics, Finance or equivalent work experience desired. * Experience in Customer Service role, preferably in the Financial Services or Software industry. * Experience with Contact Center solutions. J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.
    $54k-87k yearly est. 6d ago
  • Customer Support Associate (US)

    Compass Experience Labs

    Columbus, OH

    This is a remote supporting mainly US retail and eComm businesses Our headquarters are located in Columbus OH USA in the Eastern Time Zone Please note that this is only open to candidates located in the have operations in which are limited to FL GA MI NC OH TX WI Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career Are you looking for a remote job where you can work from the comfort of your own home Do you want a job where you can be yourself Say hello to Compass Experience Labs it sounds like we might be a good match MEET COMPASS We partner with brands to power growth through exceptional customer experience Our founders were trailblazers in the eComm industry When they couldnt find a customer service partner that was as innovative as they were they built it Many companies view their customer care as a cost center but we believe it can be so much more If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business As part of the Compass Experience Team you will Respond to customers primarily through phones as well as through email chat text and social channels while creating memorable service interactions Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice Build a strong understanding of your assigned brands products procedures and resolutions Work collaboratively with team members to offer encouragement provide answers present customer insights and trends The ideal Compass Employee is Compassionate detail oriented friendly open minded and eager to help people Able to solve problems quickly and creatively we often need to think of solutions on the fly Able to learn and adapt to changing software being tech savvy is a must Excellent at communication both written and verbal Able to adhere to a set schedule and be productive independently Ability to utilize multiple systems and resources to find a solution to the callers problem multitasking is key Ability to adhere to strict schedule adherence not just attendance this includes limited unscheduled breaks returning from scheduled breaks lunches on time adhering to expected handle time for calls once ramped All agents must have a quiet workspace where they will not be interrupted or overheard All candidates who are hired will spend the first few weeks after completing training handling Phone Emails SMS chats and Social MediaPhone support will be a daily requirement and will require 85 or higher schedule adherence meaning that they take minimal unscheduled breaks Real time adherence associates monitor statuses and all day associates will be contacted if they are out of adherence This is a high volume program Candidates should expect to be on back to back calls throughout their day with limited down time Qualifications and Physical Requirements with or without reasonable accommodation High school diploma or equivalent Call center experience is required Must have at least 1 3 years of experience within the last 2 years providing customer support across multiple channels including email phone SMS Chat and Social Media1 year inbound phone experience required Applicants must have strong internet connection to support systems Ability to see talk and hear in order to communicate with others to exchange information verbally and in writing Ability to operate a computerlaptop and a headset Experience working remotely is preferred Ability to perform all duties of the job while sitting andor standing for prolonged periods of time ie for the duration of an 8 hr shift Availability Full Time positions available HQ is located in Columbus OhioAbility to work East Coast hours Open availability preferred may include weekdays weekends nights and holidays Collaboration and teamwork are highly valued within our small team within a larger organization The ability to multitask and manage a high volume of emails calls and action items is essential to meet service level agreements SLAsSelf motivation and independence are crucial for success in this role Strong oral and written communication skills are necessary to effectively interact with managers clients and customers The ability to thrive in a high performance environment and prioritize customer service is paramount Embrace the commitment to customer service and nourishes brand loyalty Agents must be proficient in using various computer systems including our internal systems and the Underwriters CMS100 show rate for training is required Agents must attend training every day with cameras on and be active participants Training is 2 3 weeks of classroom material Technology Requirements Speedtestnet25 MBPS Download RequiredAn Ethernet hookup is strongly recommendedA backup location or internet access is necessary in the event of an outage Benefits A competitive starting wage of 13 per hourA fully remote work environment All necessary computer equipment and training will be provided Comprehensive training on our products and services Competitive compensation with performance incentives Competitive pay with performance incentives Career development opportunities including internal promotionsA positive and growing work culture that values diversity and inclusivity If you possess a compassionate nature thrive in a customer centric role and have a passion for assisting others we encourage you to apply
    $26k-38k yearly est. 14d ago
  • Customer Service Administrator

    Towne Properties 4.5company rating

    Columbus, OH

    Full-time Description Love Where You Work! At Towne Properties , we do not just build communities, we build careers. As a recognized leader in the property management industry, we are proud to be an employer of choice for our associates. Our team is growing, and we are looking for talented individuals like you! Position: Customer Service Administrator Location: Columbus, OH Pay Rate: $18-20/hour, plus yearly bonus Schedule: Monday - Friday 8:15am to 5pm, with occasional evening meetings (40 hours/week total) What You'll Do as a Customer Service Administrator: Serve as the primary point of contact for residents and homeowners in your portfolio. Provide administrative support to Association Managers, including drafting correspondence, copying, and filing. Address customer service inquiries and provide feedback to Association Managers. Prepare newsletters, community mailings, and other clerical tasks. Communicate with Board members regarding project updates and tasks. What We're Looking For: Less than one year of experience in customer service or administrative roles. Strong written and verbal communication skills. Proficiency in MS Office products. Experience drafting reports and business correspondence. The ability to thrive in a fast-paced office environment while managing challenging situations with composure and a solutions-focused approach. Valid driver's license, reliable vehicle, and auto-insurance. Willingness to undergo a drug and background check if offered the position. Why Join Towne Properties? Benefits: 401(k) with company match, paid holidays, vacation days, sick, and personal time. Health & Wellness: Medical/Dental/Vision insurance options, and Flexible Spending Accounts. Professional Growth: Towne Properties is committed to promoting from within. With paid training through our Towne University program, you will be ready to advance your career! Inclusive Culture: Join a dynamic workplace built on teamwork, innovation, and mutual respect. Join us in creating exceptional living experiences for our residents! Apply today and be a part of our enthusiastic and dedicated team. Towne Properties is an Equal Opportunity Employer. Satisfactory background and MVR checks are required as a condition of employment. Requirements Less than one year of experience in customer service or administrative roles. Proficiency in MS Office products (Outlook, Word, Excel). Salary Description $18 - $20 per hour
    $18-20 hourly 7d ago
  • Entry-Level Customer Service

    Growth Gurus

    Bellefontaine, OH

    Job Posting for Customer Service Representative at Growth GurusJob Description We are excited to announce a career opportunity at Growth Gurus as we seek to hire a Full-Time Customer Service Representative. This position is ideal for individuals eager to engage in a dynamic, fast-paced work environment. As a core point of contact for our customers, you will be instrumental in representing our brand and services. Please note, this job is not remote and will require your presence at our facilities. The role demands dedication and a drive to provide exceptional customer service. Successful candidates will be integral in maintaining our reputation for outstanding customer support and will directly contribute to the overall customer experience. Joining our team means you will be part of a community of passionate professionals dedicated to growth and excellence in all interactions. Duties and Responsibilities Engage directly with customers to provide response and resolution to inquiries and issues. Follow up with customers to ensure overall satisfaction and resolution of any outstanding issues. Coordinate with internal departments to facilitate smooth operations. Provide accurate, valid, and complete information by utilizing the right tools and resources. Identify and assess customers' needs to achieve satisfaction and provide personalized service. Keep records of customer interactions, process customer accounts. Take the extra mile to engage customers and build a loyal customer base. Train and learn to operate equipment. Participate in educational and training opportunities to broaden skills and specialize in areas relevant to customers' needs. Requirements High school diploma or equivalent as a minimum educational requirement. Proven customer service or client service experience preferred but not mandatory. Strong ability to communicate both verbally and in writing; understanding verbal and written communication is a plus but not a must. Proficiency in managing multiple priorities and navigating high-stress situations. Reliable transportation to and from our office. Ability to work effectively both individually and as part of a team. Exceptional interpersonal skills and a commitment to creating a positive customer experience. Aptitude for learning about products and services and relaying that information to customers. Willingness to engage in face-to-face interactions to advertise and promote company and products. Must be capable of understanding the equipment thoroughly and translating that knowledge effectively to our consumer base. Capacity and willingness to learn, understand, and effectively communicate industry-specific information to a diverse client base. If you're eager and excited for a new Career apply now and a recruiter will contact you to schedule an interview. We look forward to speaking with you.
    $35k-76k yearly est. 33d ago
  • Customer Success Representative

    Rustman Agency

    Columbus, OH

    Join Our Team! Are you ready to unlock your potential and make a real difference in people's lives? We're on the lookout for passionate individuals to join our dynamic insurance team, where providing top-notch coverage and exceptional service is our priority. NOW HIRING: Licensed Life and Health Agents & Unlicensed Individuals Don't worry if you're not licensed yet-we can help guide you through the licensing process! We're searching for our next leaders and those looking for a powerful part-time gig on the side. Are you ready to: Work hard for a year and hustle a bit more? Invest in yourself and your business? Stay motivated and focused, even when no one's looking? Be open to coaching and learning? Dive into a business that stands strong through tough times? (If you answered YES to any of these, keep reading!) Today could be the day you take back your life and secure your future by starting a career in financial services-one of the most stable and lucrative industries out there! We're looking for new Independent Life Insurance Agents who are eager to learn, work hard, have fun, and finally earn what they're worth. What's in it for you? Work remotely from anywhere, whether part-time or full-time. Set your own schedule and create your own agency-there's no limit to your income potential! No experience? No problem! We'll provide you with everything you need to get started. You'll only be providing life insurance information and quotes to people who have already reached out for help. Earnings Potential: Part-Time: $70,000 - $150,000+ per year Full-Time: $70,000 - $150,000+++ per year What We Offer: No cold calling or bugging friends and family. No membership fees or sales quotas. No descending bosses or sleazy sales tactics-just a supportive environment. Hands-on training and mentoring from successful agents. A vibrant, growth-oriented team ready to welcome you and help you succeed. We provide leads-people who have already asked for help with life insurance. Get paid daily by the insurance carriers you partner with. Bonus structure on top of an 80% commission for most carriers. Health insurance options available. Opportunity to own your own agency, if that's something you desire (but it's not required). Please note that these roles are based for US candidates only.
    $32k-49k yearly est. 12d ago
  • Student Engagement Specialist (Ohio State University)

    Legends Careers

    Columbus, OH

    LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Planning, Legends IQ, Attractions, and Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay. LEGENDS & THE OHIO STATE UNIVERSITY ALUMNI ASSOCIATION PARTNERSHIP Legends and The Ohio State University Alumni Association (OSUAA) have partnered to enhance engagement with Buckeye graduates around the world. The higher education fundraising landscape has transformed throughout the past decade and we recognize efforts to successfully engage alumni and friends must evolve. The partnership will introduce a new Engagement Center to identify constituents' interests, to produce and deliver relevant and engaging content and to cultivate meaningful relationships with Ohio State alumni and friends. The OHIO STATE UNIVERSITY ALUMNI ASSOCIATION Our alumni family - 560,000-strong - is a diverse, vibrant, and growing community dedicated to making our world better. Our alumni are risk takers and innovators. They are dreamers and doers. The Alumni Association is dedicated to helping all alumni thrive and connect through our clubs and societies that span worldwide, special events, career guidance and more. Our goal is to continue producing strong relationships between our alumni and Ohio State. THE ROLE We are currently seeking Ohio State students with an interest in developing their communication skills, growing fundraising knowledge and expanding their network! The Student Engagement Specialist position offers flexible scheduling, a fun atmosphere, skill development and much more. Student Engagement Specialists are responsible for cultivating relationships with donors, alumni, friends and family of the university, with the goal of them becoming donors or continuing to give to Ohio State by providing excellent customer service. This is achieved by creating unique engagements with Ohio State alumni, friends and family through telephone and digital interactions. This position plays an essential role in implementing the engagement and fundraising efforts for The Ohio State University. RESPONSIBILITIES Understand and implement strategic engagement opportunities through proactive and reactive outreach via telephone calls and other digital interactions with alumni, family, and friends to connect them back to The Ohio State University. Secure gifts and provide related stewardship and relationship building in conjunction with The Ohio State University Alumni Association. Work closely with the Manager of the Student Engagement Specialists and Student Supervisors to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising. Develop and maintain a thorough working knowledge of the philanthropic priorities of the university to effectively present a case for support in order to secure donations. Take timely and strategic steps in developing connections and relationships with alumni, friends, and affiliates of the university through telephone calls and digital communication. Make effective use of the university's constituent database and other institutional resources to ensure appropriate management of donors, constituents, alumni, and volunteers in coordination with university objectives. Success Criteria Build meaningful and lifelong relationships and connections with Alumni, Friends, and Family of The Ohio State University. Connect constituents with relevant and meaningful engagement and philanthropic opportunities. Ensure that predetermined team and individual engagement and fundraising goals and metrics are met. Identify, cultivate, solicit (asking for donations) and steward (build a relationship with) donors with an emphasis on recurring/monthly gifts. Positively contribute and participate in workplace culture and activities. Development and Growth Opportunities: Opportunity for leadership roles as a Student Supervisor. Student supervisors are responsible for leading the student team and assisting the Manager in implementing strategy, training new hires, managing shift games, activities, and statistics/performance (among other responsibilities). Professional Development Series: Speaker series highlighting various Ohio State and Legends leaders, as well as various leaders in different professional industries. Build your professional network on the job Alumni Education: Build a greater understanding of each college at the University Hear about Alumni career paths that were jumpstarted in the same position that the students are now in Strategy Improve your capabilities in both fundraising and communication competencies that drive the strategy of the Engagement Center and the mission of Legends to create solutions for partners Post-graduation full-time opportunities with Legends and The Ohio State University. See sections below for more information on these opportunities. Collaborative, energetic, fun, competitive and career-focused environment. Various in-shift games, activities, and incentives. Salary and Benefits: Competitive hourly pay starting at $13.50 per hour plus additional monetary bonus and raise opportunities throughout the school year. Referral Bonus available, dependent on the referred applicant successfully completing the interview and training process. Various daily, weekly, and monthly incentives and competitions with various prizes. Flexible work hours that are configured to work for current part-time or full-time students. Requirements: Ability to work a combination of evening and weekend shifts - Monday -Thursday 1:00-5:00 pm and 5:30-9:30 pm, Friday 1:00-5:00 pm, Sunday 12-4 pm & 4:30-8:30 pm. Times outside of these hours (daytime and early afternoon) are available as well on a case by case basis. Demonstrated capacity to manage relationships with colleagues, constituents, alumni, and current donors to deliver effective results, including the achievement of specific and measurable goals. Proven ability to exercise discretion at all times and able to keep confidential all data related to The Ohio State University and its alumni. Ability to provide own transportation to: University Square North 14 E. 15th Ave., Columbus, OH 43201 (right above Roots and Barrio on High St.) Location: University Square North 14 E. 15th Ave., Columbus, OH 43201 (right above Roots and Barrio on High St.) Preferences: Currently enrolled at an accredited college or university - preferably The Ohio State University. Proven interpersonal, organizational and communication skills including written and verbal; proven ability to present ideas clearly and concisely. Working knowledge of Microsoft Office and any related CRM experience. STUDENT TESTIMONIES “I chose to work at the EC because I knew it would help with my professional development. I did not expect it to change my life in so many positive ways. Here, I have learned how to get out of my comfort zone, become an effective communicator, and have a lasting impact on the university through my fundraising efforts. The EC has taught me how to lead by example, and I am so proud to be apart of a diverse team of individuals who are all working toward the advancement of Ohio State. My time as a student engagement specialist has inspired me to hopefully continue my work once I graduate as I apply to become full-time specialist at the Engagement Center.” - Haley, Current Student Supervisor “After transferring from Ohio State Lima to main campus, I needed a job to help support myself for my first time living alone. Being an extremely reserved person, I never thought I would excel at a job like this because of its social nature, but chose to apply to become more confident and professional. I had never thought about a career in philanthropy until I worked here and I made the decision to change my field of study because of this job. After being promoted into two leadership roles as a student, I am now working full-time at the Engagement Center with opportunities and connections you cannot find anywhere else. The skills and lessons I learned being in a leadership position pre graduation is something that you do not find at just any campus job.” - Jasmine, Current Full Time Engagement Specialist Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. #twentry #twparttime
    $13.5 hourly 60d+ ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Columbus, OH

    We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Columbus area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $29k-40k yearly est. 60d+ ago
  • Customer Relations Specialist

    Brandsource

    Dublin, OH

    Benefits: Dental insurance Employee discounts Health insurance Vision insurance Customer Relations Specialist Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES Compensation: $14.00 - $16.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
    $14-16 hourly 20d ago
  • Sales Representative, Customer Service

    RNR Tire Express and Custom Wheels

    Delaware, OH

    Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Computer skills (Exel) * Dealing with customer service opportunities * Fluency in English is a must, fluency in Spanish is highly desirable. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $29k-41k yearly est. 60d+ ago
  • Customer Service Contact Center Representatives

    Opportunities To

    Hilliard, OH

    MICRO CENTER is the nation's leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary. We are seeking energetic Customer Service Contact Center Representatives with a passion for customer service and growing their skills. We have both full-time and part-time availability between the hours of 9am and midnight at our Corporate Office Contact Center. We also have openings for bi-lingual Spanish-speaking representatives. Join our high-spirited team with contests, parties, and more! Plus, get top tier training to enhance your skills and grow your career. Our Contact Center associates are responsible for providing excellent technical support and customer service to the customers of our nationwide retail chain. MAJOR RESPONSIBILITIES Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. Maintain a general understanding of current consumer electronic devices and technology. Identify customers' needs, clarify information, qualify issues, and offer solutions. Personalize support to improve customer satisfaction. Accurately document all customer contacts and enter them into the appropriate database. Develop and maintain effective working relationships to ensure teamwork. Meet personal/team goals. EDUCATION & EXPERIENCE: High School diploma with one year related experience in a customer service or related role preferred. Skilled at listening and problem-solving. Strong verbal and written communication Bi-lingual Spanish-speaking candidates are encouraged to apply. Proficient typing skills are needed. Able to multitask while setting priorities. Adjust and adapt to unique customer types. Passion for technology including computers & electronics is a definite plus - have fun at work with products you love! MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today! Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates Benefit Coverage for Regular Full-Time Associates Esteemed Vendor & Company Job Training Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer. #appcast
    $29k-36k yearly est. 13d ago
  • Event Staff Customer Service

    Job Listingsallied Universal

    Springfield, OH

    Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. For hourly roles, enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, operations, and administrative roles. Join our diverse, inclusive, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal , every day brings a new adventure. Apply today to be part of the excitement! Job Description Do you want to be part of the action? Want to make extra $$ & work around another job/family needs? JOIN OUR TEAM! Part-time & Flexible Scheduling! $15.50 an hour Please note: If an application is submitted for this job posting you are applying for Allied Universal Event Staff - Part-Time. We can not hire or interview for Allied Universal Guard positions. If you move forward with being hired by Allied Universal Event Services, you will be rejected from any existing applications for Allied Universal Guard Services as you can not work for both. Please do not continue if you desire a Full-Time Guard position. Allied Universal Event Services is looking to hire Event Staff. This position is responsible for duties such as collecting tickets, welcoming and ushering guests, and providing superior customer service. Event Staff team members are also responsible for directing foot traffic, and ensuring the cleanliness, operational efficiency and maintenance of designated areas. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned. Assists in all aspects of event day preparation and execution. Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue. Demonstrates an understanding of the policies, procedures and regulations of different venues, facilities and events. Initiates a genuine, friendly and personal greeting to our guests as they arrive at your facility entrance, aisle, concourse area or other location, and a sincere thank you as you complete your encounter with each guest. Provides guests with helpful directions and/or suggestions that will enhance their entertainment experience. Interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone. QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older. Must have a high school diploma (or equivalent). As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver's Record check. Be professional, articulate and able to use good independent judgment and discretion. Must be able to work overtime as needed. Outstanding verbal and written communication skills required. PERKS AND BENEFITS: Part-time flexible scheduling under 30 hours/week that fit with your personal life goals 401(k) Sick Pay Ongoing paid training programs and career growth opportunities Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more! Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1353520
    $15.5 hourly 7d ago
  • Collections/Customer Service Representative (Bilingual)

    Ricart Automotive 4.1company rating

    Reynoldsburg, OH

    Tracir Financial Services is a Subprime Automotive Finance Company in Reynoldsburg Ohio seeking a Bilingual Customer Service/Collection Representative to join our team! You will be responsible for collecting and negotiating payment arrangements on past due automobile loans and general customer service inquiries. We offer a competitive hourly wage as well as paid vacation time and benefits! Collections/Customer Service Representative Responsibilities: Handle customer inquiries and complaints Negotiation payment arrangements on past due auto loans Provide information about products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Collections/Customer Service Representative Qualifications : Bilingual in Spanish and English Previous experience in Customer Service, Collections, Sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills High School Diploma Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance Supplemental Pay: Bonus pay Ability to commute/relocate: Reynoldsburg, OH 43068: Reliably commute or planning to relocate before starting work (Required) Work Location: In person with future remote possibility
    $24k-26k yearly est. 60d+ ago
  • Customer Service Representative

    Jeg's Automotive, LLC 4.2company rating

    Delaware, OH

    Customer Service Associate Job title: Customer Service Associate Job type: Full Time Hours of Operation: Monday - 4 days - 10 hours shifts 10:00am to 8:30pm - with 30 minutes lunch 2 schedules working Monday; Wednesday; Thursday and Friday. Off on Tuesdays and weekends. 1 schedule working Monday; Tuesday; Wednesday and Friday. Off on Thursdays and weekends. (schedule varies based on business needs) The JEGs Story: Why do millions depend on JEGS for their high-performance car parts? It's simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior and restoration guru who wants to take their vehicle to the next level. Job Summary: JEGS has immediate openings for experienced Customer Service Associates to work in our Columbus, OH or our Delaware, OH Call Centers. If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be your opportunity. Key Responsibilities: Professional Customer Service: Deliver a high level of professional, courteous and personalized customer service in all interactions. Customer Inquiry Response: Answer customer inquiries through various channels (phone, email, support tickets) in a timely and accurate manner. New Account Creation: Gather all required information to onboard new customers, including but not limited to name, phone number, email address, and shipping and billing information. Account Updates: Update customer account information as needed, ensuring data accuracy and integrity. Documentation of Customer Interactions: Accurately document customer conversations, interactions and transactions for future reference and quality assurance. Customer Complaint Handling: Effectively manage and resolve customer complaints with professionalism and empathy, ensuring customer satisfaction. Product & Service Knowledge: Provide clear and concise information regarding products, services and company policies to customers. Order Processing: Efficiently process orders, ensuring accuracy and attention to detail in all transactions. Shipping Status Checks: Track and provide updates on the status of customer orders, shipments and deliveries. Upselling & Cross-Selling: Utilize sales techniques to upsell and cross-sell products or services based on customer needs and preferences. Core Skills: Customer Service Experience: 2+ years of customer service experience in a call center environment, with a proven track record of delivering excellent service. Problem-Solving & Decision-Making: Strong problem-solving abilities and sound decision-making skills to handle customer concerns effectively and efficiently. Customer Satisfaction Focus: Ensure complete customer satisfaction by addressing concerns, offering solutions and following up as needed. Attention to Detail: Demonstrate a keen eye for detail when processing orders, updating accounts and tracking customer interactions. Complaint Acknowledgment: Acknowledge customer complaints promptly by professionally demonstrating attentiveness to their concerns. Verbal and Written Communication: Strong verbal and written communication skills with an upbeat, concise and professional tone. Preferred Skills: Complaint Acknowledgment: Acknowledge customer complaints promptly and professionally, demonstrating attentiveness to their concerns. Active Listening: Apply active listening skills to understand customer needs, identify issues and provide appropriate solutions. Microsoft Office 365 Proficiency: Proficient in Microsoft Office 365 suite (Word, Excel, Outlook and Teams) with strong computer aptitude. Positive Attitude: Maintain a positive, solution-focused attitude even in challenging situations. Time Management: Effectively prioritize tasks and manage time to ensure all customer needs are met promptly. Multitasking: Ability to handle multiple customer inquiries and issues simultaneously while maintaining a high level of service. What We Offer: JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term and Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount and weekly pay.
    $26k-32k yearly est. 18d ago

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