Customer Support Specialist
Columbus, OH
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative in our call center. This role involves assisting customers with inquiries, issues, and requests via phone, email, or chat in a fast-paced environment. The ideal candidate will have excellent communication skills, a problem-solving attitude, and the ability to deliver high-quality service to ensure customer satisfaction.
Job Description:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial-related inquiries.
Successful applicants will be highly professional, career-driven, and committed to world-class service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center.
Preference:
College Degree
Previous contact center experience
Client Service Associate
Dublin, OH
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Provide service coverage for a FA/PWA/team including:
Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
Executing money movement transactions at the request of the client and/or FA/PWA
Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA
Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance)
Assist FAs/PWAs/teams in delivering against their business plan and client service model
Remaining current on all policies, procedures and new platforms
Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT:
Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed)
Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
Assisting with general in-office support functions such as copying, filing and scanning documentation
Preparing and submitting expense reports for processing at the direction of the FA/PWA
Qualifications - External
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
High School Diploma/Equivalency
College degree preferred
Industry experience is a plus
Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Knowledge/Skills
Detail orientated with superior organizational skills and ability to prioritize
Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
Exceptional writing, interpersonal and client service skills
Strong time management skills
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Adaptable and ability to multi-task
Goal oriented, self-motivated and results driven
Reports to:
Business Service Officer
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
We're committed to bringing passion and customer focus to the business.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Sales and Service Representative
Columbus, OH
Sales & Service Representative Employment Type: Full-Time, Permanent We are seeking a motivated Sales & Service Representative. In this role, you will work on an established sales team, providing outstanding service, technical support, and sales solutions. If you thrive in a collaborative environment, enjoy problem-solving, and are committed to delivering exceptional customer service, we want to hear from you!
Key Responsibilities:
Develop and maintain strong relationships, ensuring their product and service needs are met.
Provide technical guidance and product recommendations tailored to customer requirements.
Process orders, generate quotes, and follow up on sales inquiries.
Assist customers with troubleshooting and problem-solving related to product applications.
Collaborate with the internal team to ensure seamless sales operations and customer satisfaction.
Stay up to date on industry trends, product knowledge, and competitive offerings.
Support business growth through proactive outreach, client retention, and upselling opportunities.
Work closely with warehouse and operations staff to ensure timely and accurate order fulfillment.
Skills & Qualifications:
Prior experience in sales specific to building materials, or concrete products is highly preferred but not required.
Strong communication and relationship-building skills.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
Basic knowledge of construction needs is a plus.
Comfortable using sales software, order management systems, or similar tools.
Valid Driver's License is required.
Compensation & Benefits:
Competitive pay (above industry average).
Comprehensive health insurance (medical, dental, vision).
401(K) with matching and Health Savings Account (HSA).
Paid time off (vacation, sick days, personal days).
Career development opportunities and training.
If you are a customer-focused professional looking to grow within a supportive and dynamic team, apply today to join our Columbus sales team!
Desired Skills and Experience
Sales & Service Representative
Location: West Columbus, fully onsite
Employment Type: Full-Time, Permanent
We are seeking a motivated Sales & Service Representative. In this role, you will work on an established sales team, providing outstanding service, technical support, and sales solutions. If you thrive in a collaborative environment, enjoy problem-solving, and are committed to delivering exceptional customer service, we want to hear from you!
Key Responsibilities:
Develop and maintain strong relationships, ensuring their product and service needs are met.
Provide technical guidance and product recommendations tailored to customer requirements.
Process orders, generate quotes, and follow up on sales inquiries.
Assist customers with troubleshooting and problem-solving related to product applications.
Collaborate with the internal team to ensure seamless sales operations and customer satisfaction.
Stay up to date on industry trends, product knowledge, and competitive offerings.
Support business growth through proactive outreach, client retention, and upselling opportunities.
Work closely with warehouse and operations staff to ensure timely and accurate order fulfillment.
Skills & Qualifications:
Prior experience in sales specific to building materials, or concrete products is highly preferred but not required.
Strong communication and relationship-building skills.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
Basic knowledge of construction needs is a plus.
Comfortable using sales software, order management systems, or similar tools.
Valid Driver's License is required.
Compensation & Benefits:
Competitive pay (above industry average).
Comprehensive health insurance (medical, dental, vision).
401(K) with matching and Health Savings Account (HSA).
Paid time off (vacation, sick days, personal days).
Career development opportunities and training.
If you are a customer-focused professional looking to grow within a supportive and dynamic team, apply today to join our Columbus sales team!
Junior Customer Service Representative
Columbus, OH
Start Your Journey in Customer Service Today!
Are you enthusiastic, friendly, and eager to help customers? We're looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service.
Responsibilities:
Assist customers with inquiries and provide accurate information.
Resolve basic issues and escalate complex problems to senior staff.
Maintain detailed records of customer interactions in CRM systems.
Communicate effectively with team members to ensure seamless service.
Provide feedback to improve customer service processes.
Participate in training sessions and team development activities.
Qualifications:
Strong communication and active listening skills.
A customer-focused attitude with a problem-solving mindset.
Basic proficiency with computer systems and customer service tools.
Previous experience in customer service is an advantage but not required.
Benefits:
Hands-on training and mentorship to support your growth.
Opportunities for career advancement within the company.
A collaborative and supportive work environment.
Access to professional development programs and workshops.
Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!
Customer Service Representative
Columbus, OH
This Customer Care Representative will handle inbound/outbound calls, emails, and live chats from residential, small business, and C&I customers, providing step-by-step instructions for enrollment onto this company's energy supply service. They will address billing, contract, and enrollment-related inquiries, conduct research to resolve complex customer issues, facilitate online payments and auto pay enrollments, monitor, and escalate customer complaints, and participate in weekly reviews to improve customer interaction skills. In addition, they will process agency agreement forms, facilitate contract management requests, assist in management-led projects, notify customers of account changes, and handle incoming mail from utilities.
Key Duties & Responsibilities:
Handle inbound calls, emails, and live chats professionally.
Address billing, contract, and enrollment questions.
Resolve complex issues and escalate complaints.
Work with utilities to resolve customer issues.
Facilitate online payments and auto pay enrollments.
Adhere to team standards and goals.
Participate in weekly reviews for feedback and improvement.
Customer Service Representative
Columbus, OH
Key Responsibilities:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries.
Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Customer Service Representative
Columbus, OH
Start Your Journey in Customer Service Today!
Are you enthusiastic, friendly, and eager to help customers? We're looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service.
Responsibilities:
Assist customers with inquiries and provide accurate information.
Resolve basic issues and escalate complex problems to senior staff.
Maintain detailed records of customer interactions in CRM systems.
Communicate effectively with team members to ensure seamless service.
Provide feedback to improve customer service processes.
Participate in training sessions and team development activities.
Qualifications:
Strong communication and active listening skills.
A customer-focused attitude with a problem-solving mindset.
Basic proficiency with computer systems and customer service tools.
Previous experience in customer service is an advantage but not required.
Benefits:
Hands-on training and mentorship to support your growth.
Opportunities for career advancement within the company.
A collaborative and supportive work environment.
Access to professional development programs and workshops.
Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!
Customer Service Representative
Columbus, OH
Start Your Journey in Customer Service Today!
Are you enthusiastic, friendly, and eager to help customers? We're looking for a Junior Customer Service Representative to provide excellent support and ensure a positive customer experience. This role is perfect for someone looking to grow their skills and build a rewarding career in customer service.
Responsibilities:
Assist customers with inquiries and provide accurate information.
Resolve basic issues and escalate complex problems to senior staff.
Maintain detailed records of customer interactions in CRM systems.
Communicate effectively with team members to ensure seamless service.
Provide feedback to improve customer service processes.
Participate in training sessions and team development activities.
Qualifications:
Strong communication and active listening skills.
A customer-focused attitude with a problem-solving mindset.
Basic proficiency with computer systems and customer service tools.
Previous experience in customer service is an advantage but not required.
Benefits:
Hands-on training and mentorship to support your growth.
Opportunities for career advancement within the company.
A collaborative and supportive work environment.
Access to professional development programs and workshops.
Take your first step toward a fulfilling career in customer service. Apply now to join our dedicated team!
Customer Service Specialist
Marysville, OH
About the Company
Robert Half has a client in Marysville, OH that is adding new people to their team on site. 1st and 2nd shift position available. These are long term contract opportunities supporting our client's employees with L1 incidents. This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate internal employees in an ever-changing, active environment with a company in the financial and retail industries. We especially want to hear from Help Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization.
About the Role
Major responsibilities
1st line of support for IT incidents across the organization.
Providing support to onsite and remote workers.
Troubleshooting network connectivity incidents related to VPN access or VDI instances.
Provide IT assistance for Windows or Mac operating systems, productivity software, and a variety of other software applications used internally.
End user and device management in Active Directory.
Troubleshoot incidents with SSO or MFA.
Pinpoint recurring technical issues and present solutions to address the root of the problems.
Independently investigate and implement solutions to technical issues.
Reply and follow up on technical help tickets submitted via phone, email, or chat.
Follow escalation and notification processes to management.
Create, update, add documentation, manage flow or close tickets in ServiceNow for IT incidents.
Qualifications
Proven knowledge of Microsoft OS and O365.
Practical knowledge of Active Directory, SSO and MFA.
Good understanding of change management.
General familiarity with Troubleshoot and using remote tools to support end users.
Microsoft Office 365 experience desired.
Well-founded grasp of Workstation Support to include VPN access and VDI Instances.
Strong problem-solving skills.
Background in installing and configuring operating systems, networked and local printers, and business applications.
IT support ticketing system experience desired.
In
Account Service Representative - Administrative
Columbus, OH
Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you:
Are you an outgoing problem-solver who multitasks effectively and strives for perfection?
Do you thrive in a fast-paced team-oriented setting?
Would you describe yourself as proactive, persuasive, and disciplined?
The Account Service Representative (ASR) plays a vital role in our operation's structure. As a third party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.
Responsibilities:
Data Entry - Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
Tracking Shipments - Communicating via phone and email with contracted carriers to record their locations
Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
Schedule management - Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
Requirements:
Bachelor's degree preferred
A proactive approach to problem-solving
Effective and persuasive communication skills
Ability to provide outstanding customer service when faced with a challenge
Excellent follow-up skills, with a keen eye for details
Ability to multitask and produce results in a time-sensitive setting
Energetic and positive attitude
Benefits:
Medical/Dental/Vision/Life insurance
Paid holidays, vacation, and sick time
401K with company match
Competitive compensation
Full-cycle training (industry & position)
Competitive base salary
Opportunity for internal career advancement
About R2 Logistics:
Founded in 2006, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality.
As a third party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.
R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.
R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.
WAH for Psychics & Tarot Readers US & Canada
Columbus, OH
The Psychics Connection offers WAH positions for phone Psychic Advisors, Card Readers and spiritual Advisors. Pay starts at . 30 ptm/18. 00 per talk hour with bonuses and increases for those who excel. Full or part time positions/flex schedule.
immediately available.
Apply today!
Customer Service Professional - Start a new career today
Columbus, OH
Spectrum
Job DescriptionAt A Glance
Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential.
What is the Internet/Voice Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
Peer Engagement Specialist - RREACT
Columbus, OH
Seeking a certified Peer Engagement Specialist to support and share community resources with people who have experienced an opioid overdose. The Peer Engagement Specialist will have a lived experience and provide peer support and follow-up to patients and families, determine needs of the patient, and set up supports to ensure safety and possible treatment.
Available Shift: 1st, M-F, 8am-4:30pm
Part time Customer Service Greeter/Cafe
Heath, OH
Are you a vibrant individual with a passion for delivering outstanding customer service? Join the Hinderer Honda team as a Part-Time Customer Service Greeter! In this dynamic role, you'll be a very important point of contact for our clients, ensuring they feel welcomed and valued from the moment they arrive. Your engaging personality and commitment to excellence will enhance our clients' experiences, making each visit memorable.
Flexible Work Schedule:
Monday: 7:00/8:00 AM - 3:00/4:00 PM
Friday: 7:00/8:00 AM - 3:00/4:00 PM
Saturday: 8:00 AM - 4:00 PM
Key Responsibilities:
Warm Welcomes: Greet clients, visitors, and guests with enthusiasm, setting a positive tone for their visit.
Client Assistance: Offer beverages and baked goods, ensuring comfort and satisfaction.
Lounge Ambiance: Maintain a clean, inviting lounge area by stocking products and ensuring tidiness.
Status Updates: Keep clients informed about their vehicle status, enhancing transparency and trust.
Team Support: Collaborate with colleagues to ensure seamless operations and exceptional service.
Qualifications:
Communication Skills: Exceptional verbal abilities to engage effectively with a diverse clientele.
Interpersonal Skills: A friendly, approachable demeanor that fosters positive client relationships.
Customer Service Orientation: A genuine desire to provide outstanding service and enhance client satisfaction.
Organizational Skills: Ability to manage lounge supplies and maintain a welcoming environment efficiently.
Adaptability: Flexibility to handle various tasks and adapt to changing client needs.
Physical Requirements:
Mobility: Ability to stand and walk for extended periods, up to 8 hours.
Lifting: Capable of lifting items up to 15 pounds as needed.
Why Join Hinderer Honda?
At Hinderer Honda, we pride ourselves on creating exceptional experiences for our clients. As a Part-Time Customer Service Greeter, you'll play a pivotal role in upholding our reputation for excellence. We offer a supportive team environment, opportunities for personal growth, and the chance to make a significant impact every day.
If you're enthusiastic about engaging with people and committed to delivering top-tier customer service, we'd love to hear from you!
Note: This position is ideal for individuals seeking part-time employment with a focus on dynamic client interaction.
Home Service Professional
Gahanna, OH
As a House Service Professional, you are a key member of the team providing quality cleaning for our customers. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, dependable, and have a great attitude. This is hard work, but can be very rewarding for people who have pride in a job well done, like to help people, and like to stay moving.
Specific Responsibilities:
Perform professional residential cleaning services including mopping, vacuuming, dusting, sanitizing, wipe downs and other final touches
Communicate with customers and staff in a professional and courteous manner
Job Requirements:
Valid Driver's License
Positive Attitude
Team player who can work independently
Benefits: Benefits package varies by location.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
When you put on a Molly Maid uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Customer Service
Springfield, OH
Customer Service- 2nd shift Looking for 2 candidates Hours: Sunday- Thursday 5pm- 1:30am Customer Service Rep Computer experience and Customer Service experience is the main thing. Big Plus excel, ERP LN/Baan, Power Point. This position works primarily in LN (Baan upgrade) to process Sales Orders clearing all fatals/issues. This position works with Engineering/Supply Chain/IT to resolve the errors. Updates will be made to lineset and non-lineset orders enabling us to send correct EDI requirements to Suppliers. May be required to process the same order multiple times to clear errors.
Other systems include but not limited to CVT/EOFF/PBA/Pharos/CDMS/Flexis. Extensive training will be provided. Detail oriented candidates only. ERP-LN experience preferred
Mobile Services Specialist
Newark, OH
Department: Mobile Services
Reports To: Mobile Services Supervisor
Job Classification: Systemwide Specialists; Full-Time Staff Member, 37.5 hours/week; Non-Exempt; Salary Range: $19.00-$28.88/hour, Fringe Benefit Eligible; OPERS Retirement
*Schedule: Includes mornings, days, and evenings with an occasional weekend day, dependent upon services.
Mission:
To enrich lives and communities through universal access to knowledge, lifelong learning, literacy, and cultural experiences
.
Job Summary: The Mobile Services Specialist provides outreach services to home delivery customers, public and private schools, daycares, preschools, senior sites, and community stops while providing library service and interacting with personnel at these facilities/sites. The Mobile Services Specialist also provides clerical support to the Mobile Services Supervisor as well as participates in collection development for the Mobile Services Supervisor.
Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times.
Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices.
Essential Duties:
Maintain safe and careful operation of Library motor vehicles and stay familiar with traffic laws.
Provide exemplary customer service to customers by with reader's advisory services answering directional and reference questions, locating materials, processing hold requests, initiating inter-library loan requests, monitoring the mobile services collection, and ensuring that Mobile Services work areas, including fleet vehicles, are in good working order.
Perform all duties associated with the circulation of library materials (checking in/out, issuing refunds, issuing cards, distributing and collecting forms, entering information, resolving problems, accepting payments and depositing money, mending, preparing magazines, withdrawing materials, sorting, packing, tagging, weeding, loading and unloading, shelf reading, typing, filing, mailing, copying, replenishing supplies, select materials for relocation, repairing, etc.)
General knowledge of childhood development, youth literature, popular trends, etc.
Responsible for assisting home delivery customers by placing calls, holds, and offering reader's advisory services.
Serve as liaison to the Licking County Justice Center Library and make regular visits to organize and update the collection.
Communicate Library policy and procedures while providing direction and problem solving.
Participate in outreach events such as parades, booths and other library outreach events.
Actively pursue, suggest, plan and implement new outreach opportunities and programs within the community.
Participate in training new hires that are going through the Onboarding Program.
Communicate with facility contacts, customers, co-workers, and supervisor regarding cancellations or other changes in service.
Perform clerical duties including typing, filing, answering telephone, mailing items, repairing minor flaws in materials, making copies and replenishing supplies.
Serve as Substitute as needed at any Licking County Library location.
And other duties as assigned.
Additional Duties:
May attend library continuing education activities.
Customer Success Representative
Columbus, OH
Join Our Team!
Are you ready to unlock your potential and make a real difference in people's lives? We're on the lookout for passionate individuals to join our dynamic insurance team, where providing top-notch coverage and exceptional service is our priority.
NOW HIRING: Licensed Life and Health Agents & Unlicensed Individuals
Don't worry if you're not licensed yet-we can help guide you through the licensing process!
We're searching for our next leaders and those looking for a powerful part-time gig on the side.
Are you ready to:
Work hard for a year and hustle a bit more?
Invest in yourself and your business?
Stay motivated and focused, even when no one's looking?
Be open to coaching and learning?
Dive into a business that stands strong through tough times?
(If you answered YES to any of these, keep reading!)
Today could be the day you take back your life and secure your future by starting a career in financial services-one of the most stable and lucrative industries out there!
We're looking for new Independent Life Insurance Agents who are eager to learn, work hard, have fun, and finally earn what they're worth.
What's in it for you?
Work remotely from anywhere, whether part-time or full-time.
Set your own schedule and create your own agency-there's no limit to your income potential!
No experience? No problem! We'll provide you with everything you need to get started.
You'll only be providing life insurance information and quotes to people who have already reached out for help.
Earnings Potential:
Part-Time: $70,000 - $150,000+ per year
Full-Time: $70,000 - $150,000+++ per year
What We Offer:
No cold calling or bugging friends and family.
No membership fees or sales quotas.
No descending bosses or sleazy sales tactics-just a supportive environment.
Hands-on training and mentoring from successful agents.
A vibrant, growth-oriented team ready to welcome you and help you succeed.
We provide leads-people who have already asked for help with life insurance.
Get paid daily by the insurance carriers you partner with.
Bonus structure on top of an 80% commission for most carriers.
Health insurance options available.
Opportunity to own your own agency, if that's something you desire (but it's not required).
Please note that these roles are based for US candidates only.
Customer Service Agent, $16/Hr Paid Weekly
Columbus, OH
Our PT Passenger / Customer Service Agents are the very best!
Flight Benefits
Paid Time Off
Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Available to work nights, weekends, and holidays
Must be able to complete required training
General Purpose of Job (s):
Passenger Service Agent
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Ad hoc assignments as requested by the Lead or Supervisor
Inbound Call Center Specialist
Columbus, OH
We are seeking an skilled Inbound Call Center Specialist who will be responsible for handling incoming customer calls and delivering outstanding service. Your role will include addressing customer inquiries, resolving issues, and providing essential information about our products and services. If you have excellent communication skills and a passion for customer service, this position is for you!
Key Responsibilities:
Promptly answer incoming calls from customers and respond to inquiries with professionalism and courtesy.
Identify customer needs and provide appropriate solutions, information, and support.
Accurately document customer interactions, inquiries, and resolutions in our CRM system.
Handle complaints and escalations effectively, ensuring customer satisfaction.
Stay current on product offerings, promotions, and company policies to assist customers confidently.
Collaborate with team members and other departments to resolve issues and improve service delivery.
Meet individual and team performance metrics, including call handling time and customer satisfaction scores.
Qualifications:
Proven experience in a call center or customer service role, preferably in a high-volume environment.
Excellent verbal communication skills and a friendly phone presence.
Strong problem-solving abilities and a customer-first mindset.
Ability to work efficiently under pressure while managing multiple tasks.
Proficient in using computers and call center software.