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Best Customer Service Advocate certifications
Customer service advocate certifications allow job seekers to demonstrate their competency as an customer service advocate to employers. However, not all customer service advocate certifications provide the same value for job seekers.
The best certifications for a customer service advocate are Certified Pharmacy Technician (CPhT), Certified Billing and Coding Specialist (CBCS), and Certified Professional, Life and Health Insurance Program (CPLHI).
Below is a list of the best customer service advocate certifications. Obtaining an customer service advocate certification will give you a leg up when you apply for jobs and increase your potential salary.
7 best certifications for customer service advocates
Rank  | Customer Service Advocate certification | Organization |
|---|---|---|
| 1 | Certified Pharmacy Technician (CPhT) | PTCB |
| 2 | Certified Billing and Coding Specialist (CBCS) | NHA |
| 3 | Certified Professional, Life and Health Insurance Program (CPLHI) | LOMA |
| 4 | HIPAA Professional (HIPAAP) | HIAA |
| 5 | Certified Medical Office Manager (CMOM) | PMI |
| 6 | Certified Customer Service Representative (CCSR) | ICB |
| 7 | International Accredited Business Accountant (IABA) | ACAT |
Customer Service Advocate Jobs
7 best customer service advocate certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
2. Certified Billing and Coding Specialist (CBCS)
A Certified Billing and Coding Specialist (CBCS) primarily focuses on converting a medical procedure, diagnosis, or symptom into specific codes to submit a claim for reimbursement.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
3. Certified Professional, Life and Health Insurance Program (CPLHI)
The Certified Professional, Life and Health Insurance Program (CPLHI) Program is a three-course education program in Bahasa Indonesia specifically designed to meet the industry education requirements of professionals in Indonesia. Recognized by the Insurance Directorate, Ministry of Finance and the Life Assurance Association of Indonesia (AAJI), who also requested LOMA create the program, the CPLHI Program provides a comprehensive business education for life and health insurance professionals.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? No
4. HIPAA Professional (HIPAAP)
The Center's HIPAAP designation imparts the knowledge you'll need to attain the goal of becoming a HIPAA privacy officer-focusing in on the administrative simplification provisions, particularly the policies and procedures that providers and organizations need in place to comply with privacy and security standards. This program will provide you with a solid grounding in HIPAA terminology, as well as the implications of HIPAA for the insurance industry.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
5. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required?
6. Certified Customer Service Representative (CCSR)
Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
7. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? No
Customer Service Advocate Jobs
What is the best certification for a customer service advocate?
The best customer service advocate certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service advocate certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for customer service advocates?
The most in-demand customer service advocate certification is Certified Pharmacy Technician based on all active job postings. Having this customer service advocate certification will give you access to more customer service advocate jobs with higher salaries.
What certifications can impact a customer service advocate career and salary?
The Certified Dental Technician certification will help you to secure a customer service representative position, which will increase your pay and career trajectory. A customer service representative's average salary is $29,624 whereas customer service advocates make an average salary of $33,000.
The most common combination of customer service advocate certifications include: Certified Pharmacy Technician (CPhT), Certified Billing and Coding Specialist (CBCS), and Certified Professional, Life and Health Insurance Program (CPLHI).
Online courses for customer service advocates to earn certifications
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