Customer Service Advocate Jobs in Fort Lee, NJ

Our client is hiring a new customer support specialist team to train onsite in Downtown Manhattan until they can work a hybrid/remote schedule longterm. Bilingual skills in Spanish, French, Russian, Arabic, Mandarin, Hindi preferred. About the Company - Our client is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About the Role - The Customer Success Specialist is responsible for supporting members and other key stakeholders across the customer's journey. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced. The Customer Success Specialist will provide excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach. The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following: Drafting and reviewing communications in support of member retention initiatives, communicating verbally and in writing with members to ensure members remain in the Plan Identify and track disenrollment reasons to minimize disenrollment, track and trend factors affecting enrollment. Identify and implement member retention initiatives that can be applied across all lines of business. Responsibilities - Responsible for implementing and executing all processes that involve Member Retention meetings including but not limited to, creating and distributing a monthly schedule, working with the appropriate departments to ensure adequate outreach and member attendance. Conducting one-on-one and group presentations inviting new members so that leads are generated and forwarded to the Sales Department. Attending JOC meetings to ensure Member related material is presented as well as education on member retention. Responsible of representing the Plan by participating in Health Fairs and other events where the Plan may be participating. May be required to work on the weekends. Responsible for the production of monthly reports as required and as requested. Responsible to conduct regular competitor analysis and make changes to the member retention meetings as needed. Qualifications - Minimum of 3 years Member Services/ Sales experience. Must have proven track record. Experience within the Medicare industry; health insurance background required. Experience working with Medicare, Medi-Cal, and Cal Medi Connect line of business. Required Skills - Good communication and organizational skills. An effective leader with the ability to influence, motivate and persuade members to continue with their membership plan. Exceptional presentation and public speaking skills. Excellent interpersonal skills. Ability to follow directions and work independently. Bilingual (Spanish/French/Russian/Hindi/Mandarin/Arabic) language skills preferred. Role: Recertification/renewal of membership. Follow appropriate processes to meet and exceed recertification targets set by the department. Make the recertification process as easy and seamless as possible for our members. Assisting members with completion of recertification applications. Partner with different parts of the organization to understand any barriers to the member's experience and work to resolve them appropriately. Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention. Enrollment and retention support. Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc. Assist members with PCP selection as well as locating providers and vendor within plan's network. Providing end to end customer support to drive customer satisfaction and improve customer experience. Interfacing with internal and external stakeholders to ensure complete resolution. Communicating verbally and in writing with members for all necessary Member Retention activities. Process improvements. Devising solutions in response to member dissatisfaction/ complaints/issues to support ongoing organizational improvement efforts. Support any ad hoc projects on process improvements. Report common trends identified during member outreach. Other duties as assigned. Paying at least $20+/Hour, based on experience/language skills

Responsibilities Answer heavy call volume in a professional and friendly manner providing exceptional customer service in a call center environment. Analyze and resolve or triage application support incidents/requests. Facilitate product builds and maintain product SLAs. Log and track incidents / requests from identification through resolution in incident management software. Communicate with resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete. Collaborate with application development and/or infrastructure resources to resolve incidents/requests. Document resolutions and internal procedures and update knowledgebase articles. Create a positive customer support experience and build strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude. Maintain and protect confidentiality with regards to all aspects of client and company information. Document, analyze, discuss, and review customer service-related matters resulting from calls answered. Ability to review products and information with a desire to learn and become a subject matter expert in order to answer customer questions and resolve concerns. Analyze information, process documents, and communicate payment information in an attempt to resolve customer issues prior to escalation. Provide after hours and on-call support as needed. Performs general administrative tasks as needed. Performs other duties will be at the discretion of management. Required Skills Excellent communication skills. Excellent interpersonal and customer service skills. Strong analytical and problem-solving skills. Must have superior technology skills with proficiency in Microsoft Office 365. Ability to build rapport with clients. Ability to multitask and remain professional at all times. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Self-starter with the ability to work independently. Ability to speak Spanish helpful but not required.

We are seeking a highly motivated candidate to work in our growing customer service department and provide support to our clients and sales team members. Candidate should be efficient, have strong organization skills, and work well with a team. We are looking for a candidate who can successfully grow within our company for many years. Average employee tenure is 20+ years. Position is based at our NYC Flagship showroom, 20 West 22nd Street. Responsibilities Process sales orders and sample requests Acquire freight rates Manage Product Inventory Coordinate shipping Assist Clients and sales rep Benefits Starting Base Salary: $22-27/hour based on qualifications 401K with company Match Defined Benefit Plan Profit Sharing Plan Health Insurance End of year Bonus dependent on performance About Us Nasco Stone + Tile is family owned and operated business importing and supplying natural stone from all over the world for over 70 years. We specialize in supplying directly to large-scale commercial as well distributors around the country through our architectural and design community. We have a NYC Flagship Showroom as well as a corporate headquarters and showroom in New Jersey where we stock 4,000,000 SF of stone and tile.We are an easy going environment with not alot of micro management. We are always willing to listen and work with employees for the greater good of the company and staff. **********************

Client Service Representative About Platinum Filings: Platinum Filings is a global leader in due diligence, corporate, and compliance services for industry professionals. Specializing in the searching, filing, and retrieval of public records nationwide and globally, we serve leading law firms, corporations, and financial institutions with disruptive speed and efficiency. At the core of our services are innovation and excellence, backed by proprietary technology that is shaping the future of our industry. Why Join Platinum Filings? Build a career that builds you. With over a decade of fast growth, Platinum Filings is one of the U.S.'s fastest-growing companies. Here, we offer more than jobs; we provide a platform to ignite your passion, build expertise, and chart a path toward professional excellence. Our team-driven culture is founded on collaboration, quality, and innovation, with a high-energy, action-packed, and supportive office environment. We have zero turnover and hire only the best, ensuring a culture where team members thrive and exceed expectations. Your Role as Client Service Representative: As a vital member of our Valley Stream, NY office, you will play a critical role in ensuring a first-class client experience. You'll handle a variety of responsibilities, including: Processing corporate filings, lien research requests, and other orders. Responding to client inquiries via phone and email. Preparing quotes, processing orders, and working with our fulfillment teams. Providing essential support in resolving client issues to maintain exceptional client satisfaction. This role is diverse, challenging, and rewarding, with full training and support to help guarantee your success and growth within Platinum Filings. What We're Looking For: Education & Experience: Bachelor's degree, current college enrollment with evening classes, or equivalent work experience. Skills: Strong writing abilities, command of the English language, and proficiency in Microsoft Office Suite. Attributes: Exceptional multitasking skills, a positive attitude, strong interpersonal skills, and the ability to handle stressful situations with poise, understanding, and tact. What We Offer: Benefits: Comprehensive package including 401(k) matching, health, dental, and life insurance, paid time off, parental leave, Flexible Savings Accounts, volunteer time off, free snacks, and gym membership reimbursement. Work Environment: A collaborative, supportive atmosphere that values work-life balance. Growth Opportunities: Extensive training, mentoring, and clear paths for professional advancement within the company. If you're ready to embark on an exciting career path with one of the industry's top companies, we'd love to hear from you!

Who are we? Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience-plus technology-to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth-and invite a diversity of motivated achievers to come, learn, work, create, grow-and succeed-with Colonial. Position Overview We are seeking a high-energy, customer-focused Customer Service Representative (CSR) for our ERISA Fidelity Department. This role is ideal for someone who is hungry to grow, enjoys a heavy phone presence, and has a strong interest in sales. You will be responsible for assisting clients, managing CRM data, handling administrative tasks, and ensuring a seamless customer experience. Prior experience in Customer Service is a must-as well as a strong work ethic, excellent communication skills, and a drive to succeed! Key Responsibilities Customer Service & Sales Support: Engage with clients via phone and email, providing top-notch service and assistance. Educate potential customers on ERISA Fidelity products and services, helping them navigate their options. Proactively follow up on leads and in-progress applications to drive sales conversions. Maintain accurate customer records and interactions in the CRM system. Collaborate with internal teams to streamline processes and improve customer experience. Administrative Responsibilities: Process and track applications, renewals, and policy updates. Ensure accurate data entry and maintain organized client records. Assist in preparing reports, documentation, and client communications. Support the team with invoicing, follow-ups, and other administrative tasks. Qualifications & Skills Experience: 1-3 years in customer service, sales support, or administrative roles. Prior experience working in a CRM system is highly preferred. Skills & Competencies: Strong verbal and written communication skills - comfortable with a high-volume phone role. Driven, self-motivated, and eager to grow in a sales-oriented environment. Detail-oriented with strong organizational and problem-solving skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to multi-task, prioritize, and meet deadlines efficiently. Education & Certifications: BA Degree in Business in related field. Why Join Us? 📞 Heavy phone presence & sales growth opportunities 💼 $45,000 base salary 🏆 Career advancement in a fast-growing company 📈 Monday-Friday, 8:30 AM - 5:30 PM schedule with a 1-hour lunch 🌟 Supportive team environment & professional development If you're hungry for success, love being on the phone, and want to grow in sales, we'd love to hear from you!

About Us Imagine the innovation and expertise behind the world's leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics manufacturer that combines top-tier quality and advanced technology with a global reach and a personalized touch. With 15 commercial offices and 15 production facilities across 12 countries, Intercos Group brings a local approach to a global stage. We continually set the standard for beauty, crafting exceptional product lines for brands worldwide. As one of the largest suppliers in the cosmetics industry, we are a leading force in the research, development, and production of beauty products, shaping the future of the industry with every season. Position Summary The purpose of the Packaging Customization Coordinator is to manage projects related to customization activities for primary, secondary, and tertiary packaging based on customer requests in Congers, NY. Essential Functions Receive customer requests and needs from Marketing, verify correctness, and complete missing information. Follow up on all sampling requests needed for development. Release a complete retro-timing based on received information and in collaboration with the supplier. Request color sampling and customized range boards. Develop and define packaging elements (primary, secondary, tertiary) needed for the final finished product delivery, in agreement with the supplier's timing. Fill in all necessary information for codification to proceed with packaging orders. Finalize technical specifications to be shared and approved by the supplier and released to QC. Conduct aesthetic and dimensional checks on all developed products before customer submission, following up with the supplier in case of issues. Follow up with the supplier on received artworks, finding an agreement for the closest technically feasible solution, and proposing alternatives in case of issues. Follow up with the supplier on technical discussions regarding quality or production problems, supporting QC, procurement, and representing Intercos production. Maintain strong knowledge of suppliers and their capabilities to challenge them in favor of Intercos when needed. Job Qualifications Bachelor's Degree in Packaging/Industrial Engineering or related field Curiosity and strong desire to learn Attention to detail Ability to work collaboratively with suppliers and internal teams Job Benefits Health Insurance: Comprehensive medical, dental, and vision coverage Retirement Plans: 401(k) plan, often with company matching Life Insurance: Coverage for employees in the event of death or disability Paid Time Off (PTO): Vacation days, sick leave, and personal days Holidays: Paid company holidays and floating holidays Professional Development: Training programs and opportunities for career advancement Performance Bonuses: Annual merit increase and/or bonus based on individual performance Company Events: Team-building activities, social events, and company outings Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues. EEO Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We believe that a wide range of perspectives and experiences enhances our innovation and success. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.

Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!

alts | Alteration Specialists of New York is looking for a Front Desk Operations Professional We are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This is a customer facing position, full-time or part-time role in New York City, Brooklyn, NY, Hoboken, NJ & Greenwich, CT, with competitive pay, full benefits, and opportunities for future growth. Compensation FDO earns $18 an hour when you are accompanied by a Studio Experience Coordinator or other FDO. If you are working a shop on your own then you will be paid $20 an hour for that specific shift. $18 an hour is the base compensation for any and all FDO roles. Responsibilities Front Desk - Office Management Maintain a professional, warm, welcoming office environment Greet all clients, manage check-ins, pickups and payment Answer all inbound calls to the Alteration Specialists Studio Manage all client bookings and appointments Process new transactions and ensure internal reporting is correct Responsible for ordering, tracking and managing office inventory, supplies and purchases Ensure all outsourced garments are appropriately tagged, distributed and delivered Manage the flow of fitting room processes and appointments Customer Service Quick, warm, and on-brand customer communication across emails, calls and in-person Thoughtful and authentic recommendations to customers through a deep understanding of their need Thoughtful interaction with each customer Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team Contribute ideas to company policies to create an even better customer experience Operations Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency Attributes You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease. You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion. You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in. You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list. You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe. You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives. You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development. Experience Experience in customer service related roles preferred Prior responsibilities in the fashion industry, and communications management desired. Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired. *This is an entry-level role.* Why the Role is Compelling As the Front Desk Operations - Customer Service Representative for an alts | Alteration Specialists team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client's life. You would establish rewarding relationships with the studio's clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.

A banking services company in New York City is looking to add a new Customer Services Representative to their growing team. In this role, the Customer Services Representative will be responsible for for assisting Commercial Banking teams with the handling of all service-related matters for their clients, including operations, account opening and maintenance, cash management, and loan servicing. About the Opportunity: Start Date: ASAP Hours: 9am to 5pm Responsibilities: Establish robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients Assist in the review of daily reports, temporary overdrafts, and funds transfer requests including fee modifications and waivers Collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC Perform client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing Coordinate and manage manual wire and internal transfer requests Assist clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.) Effectively handle the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand Perform other duties, as needed Qualifications: 1+ year of Customer Service experience Bachelor's Degree or transferable work experience High School Diploma / GED Solid problem solving and time management skills Exceptional phone etiquette Great interpersonal skills Excellent communications skills (written and verbal) Strong attention to detail Highly organized Desired Skills Previous experience in a Banking setting KYC background

A leading AI-driven technology company is seeking a Customer Service Representative to join its growing Customer Success team. This company is transforming content integrity and AI detection by providing innovative solutions to educators, businesses, and publishers worldwide. About the Role As a Customer Service Representative, you'll be the first point of contact for both B2B and B2C customers, ensuring they receive timely and effective support. You'll play a key role in troubleshooting issues, guiding customers on product use, and collaborating with internal teams to enhance the overall customer experience. Key Responsibilities Provide professional and timely support to customers via various channels. Assist users in understanding and utilizing AI-powered tools. Troubleshoot technical and account-related issues, escalating when necessary. Gather customer feedback to improve products and services. Monitor and report on customer trends using CRM systems (Salesforce preferred). Work closely with Marketing, Product, and Sales teams to optimize the customer journey. Who You Are A customer-first problem solver with strong communication skills. Detail-oriented, highly organized, and able to manage multiple inquiries effectively. Comfortable learning and working with new technology and support tools. Passionate about education, AI, or tech-driven industries. Requirements 5+ years of experience in customer service or support (SaaS experience is a plus). Strong verbal and written communication skills for both B2C and B2B interactions. Familiarity with customer support platforms (Zendesk, Salesforce, etc.). Ability to work independently while collaborating across teams. Additional language proficiency is a plus. Why Join? Work in a fast-growing, innovative company at the forefront of AI technology. Career growth opportunities in customer success, technical support, or leadership roles. Collaborative and supportive work culture. Competitive salary and benefits package. If you're looking to advance your career in customer success within a cutting-edge AI environment, apply today!

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

Bilingual Customer Service Representative (Part-time, Spanish-English) 📅 Schedule: Monday, Tuesday, Friday, and Saturday | 12:00 PM - 8:30 AM Responsibilities: Handle a high volume of client inquiries in both English and Spanish Research and resolve customer issues efficiently Provide accurate, valid, and complete information to customers Multitask effectively while maintaining excellent service Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution Assist with client reporting as needed Required Skills: Bilingual: Fluent in English and Spanish (both verbal and written) Proven experience in customer support or as a customer service representative Strong contact handling skills and active listening Proficiency in Microsoft Outlook, Word, and Excel Excellent communication and problem-solving skills Ability to adapt to different personality types and customer needs Strong multitasking, prioritization, and time management skills Compensation: Pay: $16.00 - $19.00 per hour Flexible schedule On-the-job training provided Location: Newark, NJ 07102 (In-person) Must be able to reliably commute or plan to relocate before starting work

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Insight Global is looking for customer service representatives for one of our clients to sit 5 days onsite in the Bronx, NY. Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: • Contact newly accepted students and their families to welcome them to the program. • Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. • Answer any questions students and families may have about the program and the school. • Assist with the completion and submission of necessary forms and paperwork. • Coordinate with other departments to ensure a smooth onboarding experience. • Maintain accurate records of all communications and interactions with students and families. • Follow up with students and families to ensure all onboarding requirements are met. • Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Compensation: $17-18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. REQUIRED SKILLS AND EXPERIENCE • High school diploma or equivalent; associate's or bachelor's degree preferred. • Previous experience in customer service, preferably in an educational setting. • Excellent verbal and written communication skills. • Strong organizational and time management skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office Suite and other relevant software. • Bilingual skills are a plus.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Will handle order management, processing customer orders Monitor and track orders through FedEx to ensure timely deliveries Qualifications At least 5 years of relevant work experience Must be Proficient in MS Office Suites Is willing to be onsite Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Customer Service Representative at Bus Company parking lot Status: Part-Time - Temp, Immediate start - 2 weeks of training Hours: 3-4 days a week, can include Weekends, Evening shifts. The latest shift ends by 8:30 pm. Pay: $21/hr Job Summary: Customer Service Representative needed at Bus Company parking lot. Operations background is also a plus-friendly, helpful demeanor. Assist customers. No cash is used or accepted by customers. All tickets are purchased online. Essential functions: Answer basic questions to customers about our service (Q&A available on our website, for reference)-no money exchanged for ticketing. Direct customers to our Customer Service hotline for all other inquiries (24/7 availability) Provide real-time information on departure & arrival times (schedule and live tracking available through our company app). Android phones with the company app installed will be provided. Direct customers to the customer waiting area on the lot. Assist buses in entering the lot. Help organize passengers by bus/destination. Minimum Qualifications: Customer service experience Must be friendly and willing to always assist. Ability to remain calm and collected in a fast-paced environment. Always be respectful, professional, and friendly with bus drivers and management. Physical Requirements/Work Environment: Ability to be on your feet most of the day Ability to work outdoors in Inclement Weather A small office is onsite to serve as shelter for inclement weather Be well-spoken, Speak clearly, and communicate with others We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

About the Company A leading institutional asset management firm located in Livingston, NJ, is seeking a highly motivated and detail-oriented professional to join their Client Service and Business Development team. About the Role In this role, you will be responsible for preparing a variety of client-facing documents and reports, supporting RFP processes, and assisting with the development of materials for client meetings. Responsibilities Create and maintain reports for clients, consultants, and prospective clients Assist in the preparation of RFP responses and questionnaires, including drafting content, gathering data, and compiling detailed support materials Contribute to the development and execution of email campaigns Manage and update consultant databases Utilize third-party portfolio analysis tools to gather insights and generate reports Help prepare presentations and meeting materials for clients and consultants Qualifications Bachelor's degree in Finance, Economics, Business, Math, or a related field Required Skills At least 3 years of experience in a professional office setting, preferably within the finance industry Previous exposure to RFPs and related processes preferred Experience with portfolio analysis and performance data is a plus Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook Strong organizational and time management skills Ability to work collaboratively in a team-oriented environment Preferred Skills The ability to work effectively in a fast-paced environment is essential. Pay range and compensation package The firm offers a supportive, intellectually stimulating work environment, competitive compensation, and a healthy work/life balance. Equal Opportunity Statement Include a statement on commitment to diversity and inclusivity.

The Hospitality Associate position is responsible for providing hospitality and catering services at a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions). They will be responsible for covering the reception desk while main receptionist takes their lunch break. Responsibilities : Check the conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately. Set up conference rooms according to client's request, including audio/visual equipment, food, beverages, utensils, ice, etc. Clean up coffee makers in each kitchen in the evening. Communicate with supervisor or client on meeting request concerns or deadline issues. Maintain inventory of catering supplies and order supplies as needed. Place orders for food and beverages for use during meetings Answer telephone in hospitality center. Skills & Qualifications : Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry. Excellent organizational skills required. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. Dress Code: Business Professional

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manager customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Resolve customer complaints in a professional manner Process orders, returns, and exchanges Provide product and service information and guidance Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Maintain a positive and empathetic attitude toward customers Stay updated on product knowledge and company policies Follow daily task check list Participate in testing and quality control of changes on the website Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.