Customer Service Advocate Jobs in Aliso Viejo, CA

PADI, the global leader in Ocean Exploration, is searching for a full-time, experienced TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE II in our Rancho Santa Margarita CA offices. PADI offers its employees a unique culture centered around an active lifestyle, fun and hardworking colleagues, interesting work, competitive salary and outstanding benefits. We are an amazing company searching for amazing people to join our team! Hybrid work schedule in Rancho Santa Margarita CA. The Technical Customer Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints and comments, and actions taken. Additionally, Technical Customer Support Representative possesses a strong understanding of the organization's products and services and escalates more complex inquiries to a higher-level support team. The Technical Customer Support Rep works under moderate supervision and is gaining or has attained full proficiency in a specific area of discipline. What You Get To Do Technical Expertise: Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and submit a service request to Product & Technology. Follow up call appointment with the customer if the problem cannot be resolved. Negotiate follow up time with the customer and educate the customer if there are other options that can be utilized while we work with our Product & Technology team to address the request. Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible. Partner with Product Teams to complete User SQA testing feedback for product and project development. Promote Quality Customer Experience Provide customer support by asking questions and listening to customers in order to understand needs, requests or problems. Build customer loyalty by placing follow-up calls to internal and external customers after receiving acknowledgment of action taken by other departments to resolve request or issue Keep customers informed about progress through checking status of service requests in customer record system (Zendesk/Salesforce) Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments Respond to members'/consumers' inquiries concerning eLearning, eCard, online accounts and application status/service Promptly review and coordinate processing of all service requests for all membership levels. Participate in reviewing assigned tasks and apply training in needed areas as it relates to resolution to issues. Implement and maintain appropriate customer service levels by managing assigned workflow, membership/student accounts and handling general consumer issues. Provide prompt follow-up on customer service issues received by phone, email, written and other communication methods. Advise senior personnel or other departments and team members as an advocate for the membership on issues that pertain to Customer Relations when applicable. Assist with work overflow within the Customer Relations Department including processing, filing, image verification, and emails/tickets, etc. Provide daily reports on processes and pledge goals to department management as directed. Must maintain complete confidentiality with regard to information received or heard about former or present employees. What You Will Need To Be Successful: High school diploma or general education degree (GED). Fluency (write, read, speak) French, Spanish or Portuguese a plus. Minimum two to five years customer service and tech support experience Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie Ability to document issues clearly- reporting bugs, defining resolutions, etc. Ability to use internal and/or external tools to assist with troubleshooting devices compatible with our digital product line PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred) Knowledge of and sensitivity to multi-cultural issues relating to customer service. Type 75 words per minute. Excellent writing and verbal skills. Excellent organization skills; ability to prioritize work. Detail orientation. Professional attitude and telephone manner. Politically astute. Dedication to customer service and satisfaction. Multitask Listening Skills Phone Skills People Oriented Adaptability Ability to Work Under Pressure Computer Skills Patience Negotiation Positive Attitude Product Knowledge Customer Service Resolving Conflict Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about. We know who we are as a company but never let that hold us back from reinventing ourselves and keeping our mission modern and relevant. One thing that stays consistent is our mission to be “The Way the World Learns to Dive”. PADI has certified over 30 million divers during our history, an achievement no other scuba diving agency can claim. We are committed to our purpose to Seek Adventure-Save The Ocean. PADI strives to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives. The executive team believes in a work-life balance that enables employees to meet their personal and family needs with flexible hours and a robust benefits plan. If this job sounds interesting to you and you meet these requirements described above, we'd like to get to know you! To learn more about our company visit us at ************ Applicants must possess the permanent right to work in the United States. PADI/Seek Adventure Save the Ocean California Applicants please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's CCPA Notice please go to https://************/ccpa-notice

About Us: Vasco Assets is a firm specializing in luxury assets, based in Newport Beach, CA. We seek a motivated Customer Engagement & Luxury Asset Acquisition Specialist with a strong focus on evaluating and acquiring high-value items such as jewelry, watches, and other luxury assets from the public. This role involves working closely with the Senior Buyer, engaging directly with customers looking to sell their assets, and ensuring a seamless and trustworthy acquisition process. While digital outreach and brand engagement support lead generation, the primary focus is on building relationships, assessing value, and negotiating purchases. We are open to training on aspects of industry knowledge relating to luxury asset valuation to support your growth and success in this role. Key Responsibilities: Luxury Asset Acquisition: Evaluate, authenticate, and negotiate the purchase of jewelry, watches, Diamonds, Precious Metals and other high-value assets from customers. Customer Engagement: Build relationships with clients looking to sell their luxury assets and guide them through the acquisition process. Jewelry & Watch Evaluation: Assess quality, authenticity, and market value while staying updated on industry trends. Negotiation & Pricing: Educate customers on resale values, present competitive offers, and facilitate transactions. Account Management: Track client interactions, manage follow-ups, and maintain customer trust. Email & Digital Outreach: Engage with leads via email and online platforms to generate acquisition opportunities. Social Media & Content Support: Contribute to brand presence by coordinating product visuals and customer-oriented content. Qualifications: Must-Haves: Proven ability to engage customers through personalized communication and follow-up strategies. Strong interpersonal skills with a talent for building rapport and maintaining relationships with clients and partners. Experience in managing customer accounts and providing exceptional customer service. Familiarity with CRM systems to track customer interactions and manage leads. Excellent verbal and written communication skills. Proficiency in Microsoft Office and Google Suite. Bachelor's degree. Valid driver's license. Ability to commute to Newport Beach, CA. Nice-to-Haves: Familiarity with Watches, Coins, Diamonds, Precious Metals. GIA Gemologist Graduate certification. Strong organizational skills and ability to manage multiple tasks. Analytical skills to assess customer needs, preferences, and feedback to enhance acquisition strategies. Passion or Experience in the luxury industry Experience with online marketing, SEO, and content creation is a plus. Additional Skills: Leadership and initiative. Attention to detail and ability to meet deadlines. Compensation & Benefits: Hourly Pay: $22-$28 Medical, vacation, sick time, and holidays. Employee discounts and yearly bonuses. Schedule: Full-time: Monday to Friday On-site in Newport Beach, CA Join our team and play a pivotal role in driving the success of Vasco Assets!

Join Our Team as a Customer Support Specialist and Help Us Excel! Are you a tech-savvy professional who enjoys solving problems and helping others? We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction. Responsibilities Respond to customer inquiries and technical issues promptly Guide customers through troubleshooting steps and solutions Maintain and update customer support documentation Collaborate with cross-functional teams to improve products and services Participate in career development workshops and training Travel opportunities to assist clients across the US Identify patterns in customer feedback to suggest improvements Qualifications Strong understanding of technical concepts and troubleshooting Excellent verbal and written communication skills Proficiency with support software and CRM tools Ability to work independently and as part of a team High school diploma; degree in IT or related field is a plus Experience in customer support or technical assistance roles preferred Benefits Professional growth and advancement within the company Engaging team environment focused on success Participation in workshops and professional development programs Become an essential part of our customer support team. Apply now!

We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels. Other duties include participating in meetings with the customer service team to discover new communication tactics, as well as maintaining expert knowledge about company products/services to best help customers. Job Description: Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email. Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN. Work with internal departments to ensure operational and product quality consistency. Assist in mass emailing tournament stores product and event information. Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations. Other projects as needed Requirements: High School Diploma Has strong computer and Excel skills Must be detail-oriented Must have excellent verbal and written communication skills Must be able to problem-solve Must be currently authorized to work in the U.S. Computer / Technical Skills / Job Specific Skills: Knowledge of console hardware a plus Zendesk experience a plus In Site experience a plus Internet and Social Media savvy Passionate about videogames or Yu-Gi-Oh! Cards a plus Worked or studied in a multi-cultural company / environment is a plus

RSG Security is a manufacturing company specializing in security and life safety products. The company designs, engineers, and produces high-quality security components, ensuring compliance with industry standards. Role Description This is a full-time on-site role for a Senior Customer Service Representative located in Signal Hill, CA. The Senior Customer Service Representative will be responsible for maintaining customer satisfaction, providing customer support, and ensuring a positive customer experience on a day-to-day basis. Qualifications Start-up experience is a plus Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent communication and interpersonal skills Ability to problem solve and handle challenging situations Experience in a customer service role Attention to detail and organizational skills Patience and empathy when dealing with customers Knowledge of CRM systems is a plus

Job Title: Employee Benefit Services Representative The Benefit Services Representative assists client employees with benefit plan inquiries, phone enrollments, and data entry into the appropriate system. They will assist with questions regarding benefit plans, process enrollments over the phone, and accurately enter the information into the appropriate system Key Responsibilities: Handle inbound and outbound calls, ensuring a courteous and professional demeanor. Explain benefits, enroll employees, and accurately input data into the system. Assist with issues like ID card replacement, provider searches, address changes, qualifying events, and claim disputes. Confirm employee benefits, coverage levels, and deductions during enrollment. Track and document client interactions using appropriate software. Process non-phone work quickly and accurately to reduce after-call time. Performance Standards: Maintain confidentiality and demonstrate professional behavior aligned with company values. Provide excellent customer service, fostering a positive and collaborative work environment. Stay updated on industry trends and actively participate in professional development opportunities. Qualifications: High school diploma required; Bachelor's degree preferred. Bilingual in English and Spanish Required At least 2 years of experience in the employee benefits or insurance industry preferred. Hold a current California Life and Disability License or be able to obtain one within 6 months. Strong communication, customer service, and multitasking skills. Proficiency in Microsoft Office and virtual meeting platforms (Teams, Zoom).

Job Summary: The Sales & Customer Service Support Specialist will assist our commercial team in ensuring customers and prospects have a positive buying experience with Quick Books Purchase Order System. The position will be responsible for various customer acquisition and retention initiatives, including digital marketing and related follow-up, social media channel management, print advertising coordination, trade-show and conference coordination, sales metric generation in SAP and all related reports, sales team Customer Relationship Management (CRM) administration, market research and sales lead qualification along with various other customer facing engagements. The position will also function as the primary Customer Service Representative for the processing and management of orders for our sales territory. This position may also provide backup Customer Service responsibilities for other sales regions. Responsibilities [Managing strategic online initiatives: collaboratively designing and executing marketing campaigns from the idea stage through their execution and implementation Work collaboratively with our commercial team and various global stakeholders to monitor and evaluate online media and print campaigns to keep them fresh and effective Manage our Knowledge Digital Marketing platform; proactively engage storefront visitors in facilitating product data and related samples to ensure an expedited and successful journey through the ICOF Musim Storefront, resulting in new opportunities, downstream sales, and complete customer satisfaction. Coordinate administrative duties for the sales team, including assisting in the scheduling of client conferences and meetings, trade-shows, and related travel Generate and / or follow-up on sales leads, sample requests, and related opportunities as directed by the Commercial Team Support the Sales Team with customer pricing and related internal support requiring prompt attention from Business Management. Generate SAP reports for the sales team daily and as needed Help facilitate and administer sales team utilization of the company Customer Relationship Management (CRM) tool Order Management - Process initial PO, including order acknowledgment communication with the customer Liaise with Business Management to ensure submitted purchase order pricing matches the customer quotation and issue corresponding sales contract. Send allocation and order to appropriate ICOF America outbound logistics contact (Bulk group, warehouse coordinator, etc) Provide timely updates to customers on all submitted purchase orders Periodic contract review with Business Management, combine and update as requested Respond to customer questions and issues in a timely and efficient manner Maintain and update BP Master Data for all ICOF America customers, including, but not limited to, purchasing, receiving, and quality contacts Periodic reviews with the Customer Service Manager, CSR Team, and Business Management regarding weekly orders, any outstanding contract or order issues, etc. Liaise with the Sales team to ensure we deliver excellent customer service with the ability to provide dedicated attention when needed. Assist the General Sales Manager in the administrative management of the California office, including acting as a liaison with various vendors and office facility management Additional responsibilities as directed by the General Sales Manager. Qualifications An associate or bachelor's degree in business administration, Business Management, Advertising, Marketing or a related discipline is preferred Demonstrable experience in customer-facing positions and related responsibilities Experience with ERP and CRM facilitation software; SAP experience strongly preferred Working knowledge of Search Engine Optimization (SEO) tools and Google AdWords Working knowledge of LinkedIn, Twitter, and Instagram Time management and organization skills, including calendar management and the ability to multitask to complete projects and tasks efficiently and quickly Strong professional conversation etiquette, especially in person, written, and verbally when interacting with customers, vendors and company representatives Clear communication and the ability to explain concepts in simple terms when assisting customers through their buying experience with the company, especially when utilizing our digital platforms (website, LinkedIn, Twitter,) and referencing related product support collateral Must be able to use critical and creative thinking to identify customer acquisition and retention opportunities Quantitative skills: Must be able to quantify movement/progress through our Traditional and Digital Sales Pipelines and related promotional activities (advertisements and trade show activity) in the generation of new opportunities, which ultimately convert to new sales Must be proficient in Quick Books, Microsoft Office tools: Outlook, Word, Excel, and PowerPoint. Prior working knowledge of pivot tables is a plus Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner Insurance provided: Medical, Dental and Vision

Job Responsibilities: 1. Answer calls from customers and answer their questions and solve problems; 2. Provide detailed explanations of products, services and policies so that customers can make informed decisions; 3. Handle customer complaints and find appropriate solutions; 4. Record customer complaints, questions and suggestions for follow-up and service improvement; 5. Provide after-sales service, such as product repair, return and exchange, and product warranty; 6. Assist customers in solving problems in product use and provide technical support; 7. Report and coordinate with relevant departments or superiors as needed. Job Requirements: 1. Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred; 2. Have strong project promotion ability, service awareness, teamwork spirit, responsibility and execution; 3. Able to withstand pressure and passionate about customer service; 4. English is the working language and fluent in English. Location:3610 Placentia Ct. Chino, CA 91710,USA Pay: $3,000.00 - $3,500.00 per month

Induce Biologics is commercializing a family of bioimplants that includes Natural Matrix Protein (NMP™), which replicates the body's native healing capabilities in order to create natural bone regeneration. The NMP™ proprietary process unlocks the growth factors naturally found in bone, making them bioavailable. As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide outstanding customer support by processing and responding to customer and sales team needs. Process orders & inquiries received via phone, fax, email and eCommerce platform. Maintain customer account information, ensuring maintenance of all related paperwork. Assist with customer onboarding, including navigating the website, placing orders, and resolving issues related to ordering. Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. Handle customer complaints and inquiries in a timely manner. Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. Promote our products through effective support and ongoing relationships with all customers, internal and external. EDUCATION/EXPERIENCE High School Diploma or equivalent Minimum of two (2) years' experience in customer service, preferably in a similar industry. Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry. SKILLS, KNOWLEDGE AND/OR ABILITIES Strong customer service focus and customer relations skills. Must be able to work in a collaborative team environment as well as independently Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams) Flexibility and strong organizational skills with ability to prioritize multiple tasks and meet daily order deadlines Must have excellent communication and interpersonal relationship skills. Available to work Monday - Friday Must be local and able to work on-site in Irvine, CA. For California, the base pay range for this position is $23.00 to $27.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience). Equal Employment Opportunity Statement Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiters Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.

: Protec Arisawa is the global leader in the design and manufacturing of FRP (Fiber Reinforced Plastic) Pressure Vessels for membrane filtration systems. With over 40 years of experience in filament winding, Protec Arisawa is known for high-quality pressure vessels with leading technology. We have three production sites located on three different continents, ensuring a global presence, and providing our customers with reliable solutions. Job Description: The Customer Care Coordinator will be responsible for ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. Your daily tasks will include answering customer inquiries, resolving issues or complaints, providing product information, and maintaining customer records. You will also play a crucial role in building and maintaining strong relationships with our customers. Duties & Responsibilities: Primarily responsible for the preparation, order entry, follow-up and updating backlog of Sales Orders. Responds to questions on product and component compatibility and pricing with the guidance of internal team as needed. Assists customers with identification of special component requirements based on system application and operating conditions with the guidance of internal team as needed. Reviews all customer orders for accuracy and completeness and releases orders to the Manufacturing Team. Expedites emergency orders for customers and communicates delivery schedule with customers and internal team. Assist with researching/clarifying any questions from customers/internal team pertaining to status of orders. Monitors the life cycle of each order to ensure on-time shipment and confers with cross functional departments. Assumes other duties and responsibilities as required or assigned. Qualifications: Experience in the manufacturing industry, preferably with a technical understanding of FRP Pressure Vessels and Membrane Filtration Systems Customer Satisfaction, Customer Support, and Customer Experience skills Strong phone/email etiquette skills with a strong focus on delivering positive customer experiences Strong problem-solving and conflict resolution abilities Excellent organizational and multitasking abilities Attention to detail and accuracy in performing tasks Ability to follow instructions, work independently and as part of a cross-functional environment both internally and externally Proficient in Microsoft Office 365, Email, One Drive, Teams, SharePoint, Business Central and relevant software tools Ability to provide administrative assistance as needed Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, sit, drive, talk, hear, use hands to finger, handle and feel, reach with hands and arms, and stoop. Work Environment: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors. The noise level in the work environment ranges from light to moderate.

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Responsibilities: What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through ques and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. Qualifications: This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 6 months of customer service experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. Why Join Us? At KellyConnect, we value a collaborative working environment that fosters growth and efficiency. If you are detail-oriented, proactive, and ready to contribute to our team's success, we encourage you to apply! Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Our partner is a well-known tire manufacturer that produces a wide range of tires for various types of vehicles, including passenger cars, trucks, SUVs, and high-performance vehicles. They are known for its commitment to quality and innovation, offering products that are designed for performance, durability, and safety. They have a global presence and are widely recognized in the automotive industry. The Customer Service Representative plays a pivotal role in maintaining positive dealer relationships and ensuring efficient order fulfillment. As a key contact point for our clients, this position is responsible for addressing inquiries, resolving issues, and contributing to overall customer satisfaction. Exceptional communication skills, attention to detail, and an understanding of our B2B clients' unique needs are crucial for delivering top-tier service and supporting the growth of our business. Pay: $22/hr Status: Temp to Hire Schedule: Hours must be flexible (start at 6:00am or 7:00am) Location: Costa Mesa, CA (onsite) Essential Duties and Responsibilities: Order Entry Receive and process telephone, email, and fax orders. Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders. Handle container and consignment orders. Handle freight claims Monitor and process back orders. Process inventory returns. Provide order status information to dealers and Toyo Sales personnel. Track and trace shipments. Keep dealers informed about container order status, special promotions, discontinued inventory, and sales program deadlines. Process billing corrections. Sales Support Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority. Manage pricing code entry and maintenance for all assigned dealers. Maintain regular communication with Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving. General Administrative Make inventory production recommendations and handle warehouse transfer requests. Process Federal Excise Tax, city, county, and state commission credits, and other credit memos. Maintain dealer order files and current pricing files. Respond to dealer and Toyo management inquiries, providing additional information and sales history reports as required. Other duties as assigned Qualifications: To perform this job successfully, an individual must meet the following qualifications: -Ability to work independently and as a team player. Exceptional organizational skills. -Effective time-management skills with the ability to prioritize work. -Strong written, oral, and presentation skills. -Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word). -Willingness to work overtime as required for business needs. -Adherence to Company policies and safety guidelines. Education and Experience: High school diploma or equivalent. Minimum of three (3) years of experience in customer service order processing. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Effective presentation skills for one-on-one and small group situations. Mathematical Skills: Proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Capable of addressing problems involving several concrete variables in standardized situations. Physical Demands: While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, and talk or hear. Occasionally required to stand, walk, or reach with hands and arms. Must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: Moderate noise level in the work environment. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

$21/hr + benefits on W2 12+ month contract with likely extension/conversion Onsite in Brea, CA. The Brea, CA team is seeking a Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. Key Responsibilities: Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction. Answer phones in a timely and efficient manner in a high call volume support setting. Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI). Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed. Maintain a level of accuracy and efficiency both as a department and individually. Knowledgeable on our products and special projects as deemed vital by the manager. Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT. Position Requirements: Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge. Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving. Enjoys working with people. One to three years customer service experience required. High school graduate required. Associates degree preferred. Primary language English. Little to no travel required. Personal Trait Profile: Must be self-motivated with a positive outlook and focus on quality work. Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development. Exhibits a need to succeed by setting personal goals to outperform company metrics. Able to maintain a positive attitude and work constructively in a team environment. Able to handle multiple tasks and key deliverables while performing under time constraints. Excellent time management and organizational skill Interested? Apply today!

Job Title: Customer Sales Representative On-site | Immediate Start Victory Branding is a dynamic, customer-focused company located specializing in providing exceptional service and building lasting relationships with our customers. As we continue to grow, we are seeking enthusiastic and dedicated individuals to join our team as Customer Sales Representatives. This is an excellent opportunity to kickstart your career in a vibrant and fast-paced retail environment. Position Overview As a Customer Sales Representative, you will be at the heart of our business, delivering outstanding customer service while creating a welcoming and engaging shopping experience. You'll be the go-to person for our customers, helping them find exactly what they need, ensuring they leave with a positive impression, and building long-term loyalty. Daily Responsibilities: Provide fantastic customer care by actively listening to customers and offering solutions to their needs. Help customers find the perfect products, recommend items, and assist with in-store promotions. Maintain excellent product knowledge to confidently assist customers and answer questions. Ensure the store is clean, tidy, and well-organized to create a pleasant shopping experience. Promote in-store promotions and schemes to provide customers with the best offers available. Foster strong communication with team members to maintain a cohesive and productive environment. Support the team with customer interactions, always providing a friendly and helpful attitude. What You Need: Previous experience in customer service is a plus but not required. Personality and passion for people are what truly matters! Excellent communication and people skills - you enjoy engaging with customers and making them feel valued. Strong organizational skills with the ability to handle multiple tasks at once. A positive, energetic attitude with a willingness to learn and grow. A caring and considerate approach to both customers and team members. A resourceful mindset, always looking for opportunities to improve and enhance the customer experience. Why Join Us? Competitive weekly pay, starting at $1,200 USD. Work in a supportive, fast-paced environment with opportunities for career growth. Full training and ongoing development to help you succeed in your role. Be part of a friendly team that values customer their team and fosters a positive workplace culture. Ready to Apply? If you're excited about delivering great service and making a difference in our customers' shopping experience, we'd love to hear from you! Submit your resume and a brief cover letter explaining why you're the perfect fit for this role. Victory Branding is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.

Do you love chatting with families about their adorable babies all day long? Are you passionate about helping families find solutions for their kids? Tubby Todd Bath Co. is looking for a full-time Customer Service Representative to join our Carlsbad team and support our rapidly growing and fast-paced company. Founded in 2014, Tubby Todd Bath Co. is all about good, clean fun for the whole family. We created Tubby Todd with sensitive-skinned babies in mind, and each product works hard to nourish, hydrate, and gently soothe skin from head to toe. JOB OVERVIEW This Customer Service Representative will interact with customers through email, live chat, social media, and in person at our Carlsbad store front. This role supports our company vision to create connections with millions of families a year by building relationships and exceeding customer expectations. You will be responsible for responding to product related questions, resolving shipping errors, authorizing returns, and assisting customers through the ordering process. This person will need to be available to work in person at our Carlsbad office Monday through Friday and will need to be available for occassional weekend shifts. JOB DUTIES AND RESPONSIBILITIES: Handle an average of ~100 incoming customer messages per day, exceed customer expectations and seek out opportunities to surprise and delight. Demonstrate use of good customer service skills and instinct to problem solve. Help customers navigate our product assortment and find the best fit for their body care needs. Make decisions regarding warranty issues and process returns and refunds accordingly. Process transactions through various e-commerce platforms including Shopify and Stripe. Respond to inquiries regarding the status of orders and reconcile shipping issues. Be enthusiastic and curious about the industry and bring knowledge and experience to your work each day. Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy. THE IDEAL CANDIDATE SHOULD HAVE: A minimum of 1-2 years' experience working directly with customers Experience with e-commerce platforms preferred Strong social media skills Solid written and verbal communication skills Ability to multi-task and demonstrate flexibility Strong decision-making skills to handle customer service issues A genuine desire to connect with and help others Willingness to work on Saturday from home Customer Service Representative Job Description The Role: The Customer Service Representative will interact with customers through email, live chat, social media, and in person at our Carlsbad store front. This role supports our company vision to create connections with over 1 million families by building relationships and exceeding customer expectations. You will be responsible for responding to product related questions, resolving shipping errors, authorizing returns, and assisting customers through the ordering process. This person will need to be available to work in person at our Carlsbad office Monday through Friday and will need to be available for occassional weekend shifts. Job Responsibilities: Community: Respond to all customer requests and inquiries within our CRM Platform and our social media channels. Ensure timely and accurate communication while being friendly, personalized, and engaging. Create a warm, fun, and family friendly environment in the Tub Hub. Always welcome guests with a smile! Assist Tub Hub customers with enthusiasm and follow their schedule. Take as much time as they need to answer any questions and help them complete their purchase. Support Tubby Todd events both onsite and remote when scheduling allows. Offer feedback and suggestions to help maintain and improve customer service standards and procedures. Communicate with the team and your manager on trending issues. Always ask for help when needed to resolve complex or challenging customer issues. Partnerships: Support the marketing team with influencer gifting needs. Support social media growth through genuine communication. Respond to all tagged content and messages in our social media community including Instagram, Facebook, and TikTok and log track the shares. Support the marketing team with events onsite and remote as needed. Product: Manage incoming returns/exchanges and document issues as needed. Assist with tracking and reporting any trending product questions and issues. Identify opportunities for product improvements by sharing customer feedback and suggestions. Help maintain inventory at the Tub Hub. Ensure product displays are full and clean. Ensure backstock is organized. Utilize built in macro responses and available FAQs to respond to product questions accurately. Ensure any questions that are unfamiliar or new are run through supervisor channels for compliance with responses. Environment: Help maintain the Tub Hub environment by ensuring office supplies are stocked, kitchen is organized and stocked, bathrooms are checked daily, and garbage is taken away promptly as needed. Help promote a positive and supportive team environment through all communication with the team. Offer feedback when needed to the appropriate supervisors with the goal for improving the Tub Hub for all employees.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. PRINCIPAL RESPONSIBILITIES: The CSR will act as a liaison, provide product/services information, answer questions, and resolve any issues that our customer accounts might face with accuracy and efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Maintaining a positive, empathetic, and professional attitude toward customers Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. QUALIFICATIONS: High school diploma or general education degree (GED) High school math or better is required for addition, subtraction, multiplication and division One to three years related experience and/or training. Typing and basic computer skills necessary. Must be able to prioritize daily tasks and perform in consistent and reliable manner. Must be able to read and comprehend written materials. Must have good verbal and written communication skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products. MIRON glass offers protection from the destructive spectrum of light and acts as a barrier to prevent the biophotons from natural products from migrating out of the glass. MIRON offers wholesale customers a wide assortment of bottles and jars with accompanying closures and accessories. MIRON glass is ideal for packaging natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products. We are looking for a customer-oriented Sales and Customer Service Representative who will join our team in Carson California. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. We want someone who can put themselves in our customers' shoes and advocate for them when needed. The ideal candidate possesses patience, empathy, excellent communication skills, and proactivity. As a Sales and Customer Service Representative, your main goal is to ensure that customer service standards are met and exceeded, respond promptly and efficiently to customer inquiries, and maintain high levels of customer satisfaction. If you are genuinely excited about helping customers, problem-solving comes naturally to you, are confident in troubleshooting, and enjoy investigating to resolve customer complaints, then this role is perfect for you. Responsibilities Manage large amounts of incoming calls Manage and effectively convert inbound leads into new customers Build trust and a sustainable relationship with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal and team sales and customer service targets Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents precisely Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Prepare sample orders for potential new customers Skills Proactivity Strong phone contact handling skills and active listening Strong writing communication by E-mail Familiarity with CRM and ERP systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Ability to work well in a team environment Strong problem-solving abilities 3+ years in a sales and customer service role is preferred. Bachelor's degree in business administration or related field Job Type: Full-time Salary: $52k - 62k + 5% bonus per year Benefits: Health insurance 401(k) matching Paid time off Schedule: Monday to Friday - 8 hours/day (8 am-5 pm PT) Work Location: Carson, CA Work setting: In-person Performance Areas Communication Skills Demonstrates clear and professional verbal and written communication. Actively listens to understand customer inquiries and concerns. Effectively communicates solutions and information to customers. Customer Relations Provides excellent customer service to foster strong relationships. Engages with customers to identify their needs and provide tailored solutions. Handles customer feedback and challenges with a positive, solutions-oriented approach. Sales and Product Knowledge Maintains a strong understanding of the company's products and services. Explains product features and benefits effectively to customers. Identifies opportunities for upselling or cross-selling based on customer needs. System Navigation Proficient in using the company's CRM and ERP systems to manage customer interactions. Accurately enters and updates customer data and order information. Efficiently navigates systems to ensure smooth customer experiences. Team Collaboration Works closely with co-workers and supervisors to meet team goals. Shares ideas and feedback to improve processes and customer satisfaction. Adapts quickly to changes and supports team members as needed. Problem-Solving and Proactivity Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach. Investigates customer issues thoroughly and identifies effective resolutions. Takes initiative to engage with customers and provide additional support when necessary. Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach. Investigates customer issues thoroughly and identifies effective resolutions. Takes initiative to engage with customers and provide additional support when necessary. Maintains consistent attendance and punctuality. Demonstrates professionalism in all interactions. Manages time effectively to balance customer needs and daily responsibilities. Responsibilities Manage large amounts of incoming calls and effectively convert inbound leads into new customers. Build trust and sustainable relationships with customer accounts through open and interactive communication. Provide accurate, valid, and complete information using appropriate methods and tools. Meet personal and team sales and customer service targets. Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution. Keep records of customer interactions, process accounts, and file documents within Salesforce. Prepare sample orders for potential new customers. Follow communication procedures, guidelines, and policies. Skills Proactivity and strong problem-solving abilities. Strong phone contact handling skills and active listening. Strong written communication skills for email correspondence. Familiarity with CRM and ERP systems and practices. Ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Ability to work well in a team environment. Previous experience in sales or customer service. Bachelor's degree in business administration or a related field. *No third-party agencies or recruiters. Direct applicants only*

The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise. Description for Internal Candidates Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items. Files any customer paperwork such as shipping documentation or customer orders in a timely fashion. Performs other duties as assigned. Requirements: Associate or bachelor's degree preferred but not required Manufacturing experience strongly preferred 1+ years customer service experience required Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred Ability to perform basic quantitative skills required, Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skills

Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off