Customer Service Advisor Jobs in La Marque, TX

The Evaluation Company is looking to hire a Customer Relations Associate in our Houston, Texas office. This is an in-person role that involves assisting clients, processing applications and cases, and completing important, time-sensitive administrative tasks. Candidates must be comfortable assisting walk-in clients and communicating with team members across multiple offices and departments. Candidates should be motivated, enthusiastic, task-oriented, and capable of consistently delivering high-quality customer service. Duties: Greet and assist walk-in clients in a friendly and professional manner. Assist clients with completing applications accurately and efficiently. Provide guidance and support to clients throughout the application process, ensuring they understand each step. Answer questions related to application requirements and necessary documentation. Assist clients by phone and email correspondence. Prepare and review foreign academic documents for evaluation, package completed evaluation reports for release, and assist senior staff with client outreach. Requirements: Bachelor's degree preferred Bilingual English/Spanish required Willingness to assist diverse, international clientele of all backgrounds Impressive writing and communication skills Ability to multitask in a high-volume environment Familiarity with Salesforce, Acrobat Pro, Microsoft Excel, a plus

Title: Customer Success Coordinator Reporting Structure: Head of Post Sales Our client is in the bitcoin mining space where they manufacture critical transmission and distribution infrastructure for commercial, industrial, utility, data center, and renewables customers across the USA. They offer a wide selection of in-stock and made-to-order equipment including transformers, switchboards, and modular data centers. They have a fast-paced, informal, and results-oriented culture. Their core values are speed, trust, and extreme ownership. Quick Facts: Started in 2019 60+ employees in the US and Asia Privately funded, profitable, $XXXM in revenue already! Responsibilities Our client is seeking an enthusiastic and results-driven Customer Success Coordinator to join their Post-Sales team. You will be a key driver in our fanatical approach to customer service, ensuring customers are satisfied with the company's products and services. You will work closely with Account Executives and Support Technicians to quickly solve problems that arise in the shipping, deployment, and operation of their products. This role requires a strong focus on building lasting relationships, resolving customer issues, and ensuring the overall satisfaction and retention of clients. Serve as the main point of contact for customer inquiries, troubleshooting, and problem resolution. Address any technical, or operational issues promptly and coordinate with internal teams to deliver seamless solutions. Build and nurture strong, long-term relationships with clients and ensure their needs are met through our client's offerings. Proactively manage customer accounts, working closely with Sales, Operations, and Engineering teams to ensure customer requirements are met, escalations are managed effectively, and their clients' evolving needs are addressed. Record and track outstanding service requests and facilitate resource allocation across customer requirements. Collect feedback from customers about their experiences with their products and services. Use insights to collaborate with the Product and Operations teams to suggest improvements and be an integral part of the internal feedback loop of improving the products and services. Is this you? 5+ years of experience in sales, customer success, account management, or client services within the energy, manufacturing or hardware industries. Strong interpersonal skills with the ability to interact with customers and internal teams possessing various levels of technical fluency. Exceptional written and verbal communication skills. Have a passion for delivering exceptional customer service. Exemplify strong organizational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail. Proactive in problem-solving, with the ability to handle complex situations and resolve issues in a timely manner. Preferred Qualifications Proficient in project management software such as Hubspot and Monday.com. Experience in energy or infrastructure. Experience managing a technical team. #Perks Subsidized health, dental, and vision insurance Competitive salary On-the-job training 4% 401K company match

Terms of Employment • W2 Contract, 12 months • This position is hybrid with one day per week in the Kinder Morgan office in Houston on Wednesdays. • Candidates must be flexible to work any shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is a storm, outage or high call volume. Overview • Our client is looking for a Customer Service Representative to manage order processing, handle customer inquiries, and provide timely resolutions to ensure a high level of customer satisfaction. The role involves preparing correspondence, addressing customer needs, and proactively resolving issues to maintain strong customer relationships. Required Skills & Experience • High School Diploma and 4-6 years of experience in any customer service field. • Experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls). • Experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc. • Bilingual (fluent in English and Spanish). • 45 WPM typing minimum • Ability to pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test. • Ability to pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tools. • Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.) • Demonstrate ability to learn quickly and can retain information that is learned. • Ability to multi-task and work in a fast-paced, call center environment. • Proficiency working on a computer. • Ability to maintain a positive, empathetic, and professional attitude toward customers at all times. • Strong communication skills to correspond with customers through various channels (inbound, outbound, email & chat). • Strong interpersonal skills. Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc. D: ************ EXT: 726 E: ************************** preetam(at)ntechworkforce(dot)com

RMA (Return of Merchandise Authorization) Customer Service Representative We are seeking a highly skilled and customer-focused Customer Service Representative to manage our post sales service process for key clients. This role is pivotal in ensuring seamless handling of returns, repairs, and exchanges while providing exceptional service. The ideal candidate will also oversee our demo pool inventory, maintain special processes, and work collaboratively to streamline operations. If you are autonomous, resourceful, and team-oriented, with a proven track record in similar roles, we want to hear from you! Key Responsibilities: Poste Sales Service Coordination: Manage all aspects of the process for focus account, ensuring timely resolution of issues. (excluding technical aspect) Act as the primary point of contact for RMA inquiries, providing clear communication and regular updates to the client Deliver top-notch customer service, addressing client needs with professionalism and empathy. Demo Pool Management: Maintain and monitor the demo equipment inventory, ensuring items are properly tracked, maintained, and available as needed. Coordinate with sales and technical teams to fulfill demo requests efficiently. Help with the shipments Physically able to manipulate boxes and equipment Process Development and Improvement: Build, document, and refine special processes related to returns, repairs, and exchanges. Identify inefficiencies and propose solutions to streamline workflows and enhance customer satisfaction. Reporting on success and KPI's of the maintenance contract Collaboration and Teamwork: Work closely with cross-functional teams, including sales, logistics, and technical support, customer service representative, demo team, certified service center (3rd party) to ensure a cohesive customer experience. Share insights and feedback to contribute to a culture of continuous improvement. Autonomous Problem-Solving: Take initiative to resolve issues independently while knowing when to escalate matters to the appropriate team or manager. Stay resourceful and proactive in identifying solutions that align with company standards and client expectations. Qualifications: Proven experience in customer service, or a related role. Exceptional communication and interpersonal skills, with a customer-first mindset. Demonstrated ability to work both independently and as part of a collaborative team. Resourceful and adaptable, with excellent problem-solving capabilities. Familiarity with CRM systems, ERP tools, and inventory management software is an asset. French or Spanish is also an asset. What We Offer: An opportunity to work with a dedicated team focused on innovation and customer satisfaction. A dynamic workspace where you'll play a key part in refining and streamlining operations. Competitive salary and benefits package. Flexible working hours Multisite & multidisciplinary teams Competitive vacation policy Annual bonus program Join our team and make a lasting impact by delivering exceptional service and solutions to our valued customers. Apply now to be part of a company that values resourcefulness, teamwork, and continuous improvement!

FreshByte Software is a fully integrated Windows-based software solution for wholesale food distributors, importers, and manufacturers located in Houston, TX. The software provides instant inventory control, traceability, and full accounting information to increase distributor margins. FreshByte Software guarantees 100% accurate and timely information for its users. Role Description This is a full-time on-site role for a Customer Support Specialist at FreshByte Software in Houston, TX. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to address customer inquiries and issues on a day-to-day basis. Duties & Responsibilities Provide assistance to clients with our software as well as database support, assistance and advice. Analyze, research, troubleshoot and provide resolution to reported issues in a timely manner Keep client management software updated with incident correspondences, statuses and resolutions Collaborate with other departments as necessary to expedite resolutions Prepare written documentation for resolutions to common issues, instructions and conveying information Participate in weekly staff meetings Develop and maintain excellent customer relations Analyze and test software modifications and updates prior to release Perform software version updates Promote and maintain a professional high quality service oriented company image Maintain the security, confidentiality and integrity of client information Be available and reliable for afterhours on call rotation to resolve critical issues Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department Qualifications Customer Support and Technical Support skills Strong Interpersonal Skills and Customer Satisfaction focus Analytical Skills for problem-solving Ability to prioritize and manage multiple tasks Ability to quickly learn new software Analytical and creative thinker with the ability to prioritize, make decisions and solve issues effectively and efficiently Attention to detail; manage multiple task and responsibilities Willingness to work outside of normal business hours to resolve client issues Accurately follow directions and instructions Ability to act in a team environment and independently; self-motivated

SNI Companies is seeking a Bilingual Customer Service/Collector to join the team of one of our growing clients in the Houston area! If you are bilingual (English/Spanish), experienced in customer service, collections, and ready to take your next step, this may be the position for you! Job Duties: Monitor overdue accounts and notify customers of delinquency by mail or telephone Assist customers with accounts by telephone Assist customers with debt repayment and suggest necessary actions or strategies for resolving account delinquency Encourage customers to resolve delinquencies or make arrangements to repay debt or establish repayment schedules that the firm requires Encourage customers to pay tax amounts using available methods The hours could be Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday (once a month) CST Desired Experience and Skills: Customer Service experience Collections experience Bilingual (English/Spanish) required Comfortable using MS Word, Excel, and Outlook Impeccable written and verbal communication skills

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Lyte Fiber, LLC ("Lyte") is looking for a dynamic and motivated Spanish Bilingual Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for Lyte Fiber customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. The ideal candidate will be customer-focused, detail-oriented, and skilled in handling a wide range of customer concerns, all while maintaining a friendly and professional demeanor. Duties and Responsibilities: · Provide timely and effective customer service through phone, email, and online chat channels. · Resolve customer inquiries related to products, billing, services, and technical support. · Accurately log and track customer interactions using the internal system. · Troubleshoot and resolve customer issues, escalating complex cases as necessary. · Offer product and service information, helping customers make informed decisions. · Assist with onboarding new customers and explaining company policies and procedures. · Collaborate with team members to improve customer experience and operational processes. · Follow up with customers to ensure issues have been resolved to their satisfaction. · Stay updated on company products, services, promotions, and any changes in procedures. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Minimum Qualifications: Bilingual (English/Spanish) is required. High school diploma or equivalent (Bachelor's degree preferred). · Proven experience in a customer service role, preferably in the telecommunications or technology industry. · Strong communication skills, both verbal and written. · Ability to multitask and manage time effectively in a fast-paced environment. · Proficiency in customer service software, CRM systems, and Microsoft Office Suite. · Problem-solving skills and attention to detail. · Positive attitude and a passion for helping people. · Ability to work independently and as part of a team. Preferred Qualifications: · Experience in the fiber optics or telecommunications sector. Physical Demands and Work Environment · Ability to sit for extended periods and work in front of a computer screen. · Listen and talk to clients using headphones for extended periods · Occasional lifting of up to 15 pounds may be required. About Lyte Fiber Founded in 2023 in Houston, Texas, Lyte Fiber is dedicated to providing the fastest and most reliable home and business fiber optic internet to communities across Texas and beyond. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans passionate about offering a best-in-class customer experience, building a great workplace, and connecting Texas communities. As part of its commitment to each community it serves, Lyte pledges a 1 percent giveback to local charities and causes annually. For more information, visit ****************** Lyte Fiber, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and sexual orientation), gender identity, national origin or ancestry, citizenship, ethnicity, genetic information, age, or protected veteran status and will not be discriminated against on the basis of physical or mental disability or any other characteristic protected by federal or Texas law. Applicants who believe they need an accommodation on account of a disability or sincerely held religious belief to perform the essential functions of the job they are applying for, should submit those requests to HR. Requests will be evaluated on a case-by-case basis and cannot be guaranteed.

What you will do: Koch Filter an Air Distribution Technologies Inc Company is seeking a Customer Service Representative position for our Houston, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. process orders, research and responds to customer inquiries, and addresses customer concerns/issues within the designated timeframes. How you will do it: Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email, fax, or phone. Process and change orders, credits, and product return authorizations and daily emails. Run customer order reports to proactively get orders shipped. Promptly issue Credit, Debit and Return Material Authorizations. Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification Will be assigned your own accounts that you will be responsible for daily that is required to get the job done. Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers). All other duties as assigned by the Customer Service Manager. What we look for: 1 - 2 years' experience in a customer service support preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and manufacturer representatives (Associate's degree preferred). Basic math and typing skills. Good working knowledge of Excel and Word. Must be able to respond and handle anywhere from 50-150 emails daily is a must. Competent telephone skills. High School diploma or equivalent. Be on a rotation schedule for relieving front desk for breaks and lunches. Responsible for following company policies and procedures. Must be detail oriented. Must be able to multi-task. Will be required to perform other duties as requested, directed, or assigned. Must have previous work references. Work Environment: Typical office environment. Air Distribution Technologies, Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Must maintain 100% commitment to safety policies and procedures. • Partners with Account Managers to provide sales quotes • Processes incoming inquiries into company sales system • Quotes customers using working knowledge of product • Successfully achieves budgeted Service Center sales goals • Assists A/R personnel in creating and establishing new accounts and follows up on collections • Coordinates with Account Managers and Service Center management to keep account activities updated

Entry Level - Sales and Customer Service Representative Type: Full-Time Join a Team Where Success is Celebrated Every Day! Are you a natural people person with a knack for solving problems? We're looking for someone who thrives on building connections and turning customers into loyal fans. What You'll Be Doing: Connect: Greet customers in person with warmth and enthusiasm while delivering top-notch service. Showcase: Highlight the benefits of our products and services with energy and confidence. Assist: Ensure customers find what they need and leave with a smile. Grow: Develop your skills and seize opportunities to advance within the company. What We're Looking For: High school diploma or equivalent (college coursework is a bonus). Previous experience in sales or customer service is great but not required-we provide hands-on training. Strong communication skills. Ability to manage time efficiently and stay organized. Reliable transportation to and from work. Basic computer skills and excellent phone and interpersonal etiquette. A proactive, can-do attitude with the ability to multitask. Why You'll Love Working Here: Vibrant Work Environment: We keep things fun, fast-paced, and engaging so you'll look forward to every shift. Career Growth: We're committed to helping you build your future with clear paths for advancement. Supportive Team Culture: Join a welcoming team that values collaboration and celebrates achievements. Competitive Compensation: Enjoy a strong base salary with opportunities for bonuses and incentives. You'll Shine in This Role If You're: Friendly and Approachable: You thrive on connecting with others and making their day better. Energetic and Positive: Your enthusiasm and upbeat attitude are contagious. A Team Player: You're always willing to lend a hand and collaborate with your coworkers. Driven and Goal-Oriented: You're excited to take on new challenges and grow your career. Ready to make an impact and grow with us in Houston? Apply now to start your journey!

We are looking for dedicated customer service relation agent to work Monday through Friday with compensation of $67/hr. As a Customer Service Relation Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction through effective communication and problem-solving. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, chat, or other channels. Provide accurate and timely information about products, services, and company policies. Skills and Qualifications: Strong communication skills (written and verbal). Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Customer service experience is preferred. Proficiency in CRM software and other relevant tools.

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry. What you'll do: Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person, via the phone or through online ordering Pull and prepare inventory orders for customer pick up or delivery Proactively identify and capitalize on opportunities to grow sales with current and potential customers Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment. Skills We Are Seeking Minimum of 1 year experience in a retail or wholesale setting, preferred Excellent customer service skills Green industry experience or knowledge of landscape, nursery, or irrigation product a plus Ready and willing to learn and adopt new technologies and ways of working Ability to think quickly and make sound decisions Inventory management experience helpful Must be able to lift a minimum of 50 pounds High school diploma or equivalent preferred Perks: Weekly Paychecks with DailyPay available! Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Responsibilities: Provide outstanding customer service by addressing inquiries, resolving concerns, and explaining policy details. Assist clients with policy updates, claims processing, and general insurance-related questions. Maintain accurate records and document client interactions. Work closely with team members and other departments to ensure seamless service. Stay informed on insurance products, services, and industry trends to better assist clients. Requirements: Licensing: Must hold a Property & Casualty (P&C) Insurance License or a General Lines Insurance License. Experience: At least 5 years of experience in sales and the insurance industry. Bilingual: Fluency in English and Spanish is a plus. Technical Skills: Familiarity with EZLynx or similar insurance software is preferred. Communication: Strong verbal and written communication skills, with a focus on exceptional customer service. Team-Oriented: Ability to work collaboratively in a fast-paced environment. Detail-Oriented: Highly organized, able to multitask effectively, and ensure accuracy in all client interactions. Who You Are: Excellent communicator with a strong customer-focused approach. Detail-oriented and able to manage multiple tasks efficiently. Positive, proactive, and solutions-driven mindset. Experience in customer service preferred (insurance experience is a plus). A team player who enjoys contributing to a positive and supportive workplace. If you?re ready to join a team that values service, integrity, and growth, apply today! #HOUWC46 #ZR Interested candidates please send resume in Word format Please reference job code 134113 when responding to this ad.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

We are seeking a motivated and enthusiastic Inbound Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers, handling a wide range of inquiries and providing timely and effective solutions. If you enjoy helping people and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Handle inbound calls and customer inquiries with professionalism and empathy. Provide accurate information regarding products, services, and company policies. Resolve customer issues and complaints efficiently, ensuring customer satisfaction. Document all customer interactions and update records in our CRM system accurately. Identify trends and provide feedback to management to improve the customer experience. Collaborate with other teams as necessary to resolve complex issues. Maintain a positive and friendly demeanor while managing multiple conversations. Qualifications: Previous experience in customer service, call center, or related role preferred. Strong communication skills, both verbal and written. Ability to work effectively in a fast-paced environment and manage high call volumes. Proficiency with computer systems; familiarity with CRM software is a plus. Excellent problem-solving skills and attention to detail. A genuine desire to help customers and provide exceptional service.

div class="job-preview-details" divp /pp YINLUN TDI LLC is a global leader in providing advanced thermal management solutions for the automotive, commercial truck, off-highway, and power generation markets. Headquartered in NW Houston, Texas, we operate sales and engineering facilities across the U.S. and manufacturing operations in China, the US, Mexico, Poland, India, and Southeast Asia. As a certified ISO 9001, ISO 14001, and IATF 16949 company, YINLUN TDI LLC specializes in designing and manufacturing world-class heat exchangers and thermal management products. Our innovations support both traditional and electric vehicle markets, with customers including global leaders from automotive, on-highway trucks, and off-highway machines. /pp br/ /pp We are seeking a detail-oriented and proactive strong Customer Support Liaison/strong supporting our commercial market to join our team. This role will focus on processing and tracking pre-production orders, managing invoicing issues, providing sales analysis, supporting customer setup processes, and assisting with price adjustments. The ideal candidate will be highly organized, have strong communication skills, and be adept at working with cross-functional teams to ensure smooth operations and customer satisfaction. /pp br/ /ppstrong Key Responsibilities:/strong/pulliem Order Management:/em/lili Process and track pre-production orders (prototypes, tooling, samples) to ensure they are ordered correctly and delivered to customers in a timely manner/lili Maintain order accuracy and follow up as needed to resolve any issues or delays during the production process./liliem Invoicing/em/lili Ensure all prototypes, tooling, or special orders are invoiced to customers promptly and accurately./lili Assist in resolving invoice discrepancies by working closely with the account manager./liliem Sales Reporting amp; Analysis/em/lili Prepare monthly sales analysis by customer and market, identifying positive and negative trends./lili Communicate findings to the Sales VP/Director to support strategic decision-making./liliem Customer Setup amp; Documentation/em/lili Assist with processing paperwork or surveys required for new customer setups in the company's system./lili Help facilitate the acquisition of supplier codes for new customers./liliem Price Adjustment Coordination/em/lili Support the account manager by organizing information related to price adjustments (materials, tariffs, transportation surcharges) to ensure timely and accurate updates./li/ulpbr//p/div div class="job-listing-header"Requirements/div div data-bind="html: Job.Requirements"p /ppstrong Required Skills and Qualifications/strong/pulli Strong attention to detail and excellent organizational skills./lili Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)./lili Previous experience with sales, customer service, or administrative role preferred./lili Excellent communication skills, both verbal and written./lili Ability to manage multiple tasks and prioritize effectively./lili Ability to work well in a team-oriented, fast-paced environment./lili Experience with sales reporting and analysis is a plus./lili Knowledge of sales/order processing software and CRM systems./lili Basic understanding of pricing structures and sales trends in a B2B environment./li/ulpstrong Why Join Us?/strong/pp We offer a competitive salary, full range of benefits - medical, dental, vision, life insurance, STD, LTD, 401(k) with company match, vacation, personal days, sick days, paid holidays. The opportunity for growth and advancement in a dynamic and support work environment, with a collaborative culture with a focus on professional work environment. If you are interested, please submit your resume with salary requirements for immediate consideration. /p/div /div

Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness. Qualifications · Positive attitude and stays calm under pressure · Detail oriented and organized with a great work ethic · Excellent phone and communication skills · Ability to think critically · Effectively manage reservations · Proficient at multi-tasking · Must be available Thursdays - Sundays Duties · Effectively book the restaurant in a way to maximize space and guest experience · Maintain company standards during times of high volume · Explain menu items and other restaurant information as requested · Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information · Maintain high level of detail and professionalism · Ability to work independently for periods of time · Complete daily administration tasks · Must be able to charm the most high maintenance guests · Holidays required We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits.