What does a Customer Service Administrative Assistant do?

Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.

While similarities exist, there are also some differences between customer service administrative assistants and office assistant and customer service. For instance, customer service administrative assistant responsibilities require skills such as "purchase orders," "scheduling appointments," "credit card," and "expense reports." Whereas a office assistant and customer service is skilled in "customer service," "schedule appointments," "credit card payments," and "front end." This is part of what separates the two careers.

As the administrative staff, they primarily provide administrative and secretarial support for the department. Typically, they do report-writing, filing and scheduling, and payroll. They plan department weekly meetings, schedule conference calls, and work on solving administrative related concerns and issues. They do a complex task that involves multi-tasking from the preparation of department reports, analyzing data, and finding solutions. It is a requirement to be an experienced, collaborator, and trained cross-functional communicator. Moreover, other duties will include scheduling company-initiated activities, meetings, and events.

In addition to the difference in salary, there are some other key differences worth noting. For example, customer service administrative assistant responsibilities are more likely to require skills like "credit card," "inbound calls," "customer orders," and "outbound calls." Meanwhile, an administrative support has duties that require skills in areas such as "customer service," "phone calls," "patients," and "excellent organizational." These differences highlight just how different the day-to-day in each role looks.

A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer service administrative assistant resumes include skills like "data entry," "credit card," "customer inquiries," and "inbound calls," whereas an administrative staff is more likely to list skills in "word processing," "personnel actions," "financial reports," and "administrative functions. "